Name: La Quinta By Wyndham Poza Rica
Address: Col. Reforma, Poza Rica, 93210, MX

8/10

Excellent

15 Jul 2026

Erwin

Atención agusto para todo.

Self

6/10

Pleasant

22 Jun 2026

Nora

Day 1 the a/c didn’t cool down enough the room. We requested another room and we got it.
They tried to charge us more money for the older kid, but we were able to get it fixed for the prepaid bill.
The swimming pool is for the homeless dogs during the evening and the morning is for the guests.
The place is a mess.
I’m not happy at all about the hotel.
Respectfully,
Nora

Family_with_children

10/10

Exceptional

20 Jun 2026

William

I recently stayed at La Quinta in Poza Rica while visiting Veracruz. The hotel was clean, comfortable, and conveniently located for exploring the area and making day trips to Papantla and nearby attractions.
The rooms were spacious, the bed was comfortable, and the air conditioning worked well, which is especially important in the Veracruz heat. The staff was friendly and accommodating throughout my stay, and check-in was quick and easy.
The pool area was a nice place to relax in the evening after a day of sightseeing. The hotel felt safe, and I appreciated the secure parking and overall cleanliness of the property.
The complimentary breakfast was adequate, though it could benefit from a few more hot food options. Some areas of the hotel are beginning to show their age, but everything was functional and well maintained.
Overall, La Quinta Poza Rica is a solid choice for travelers looking for a comfortable, reasonably priced hotel with good amenities and a convenient location. I would stay here again on a future visit to the area.

Partner

6/10

Pleasant

03 May 2026

Carlos

Darle mantenimiento está muy deteriorado, la pintura se ve horrible. El servicio de la televisión son pésimas, son televisiones viejas

10/10

Exceptional

17 Mar 2026

Jacob

Very nice hotel with clean rooms and a very nice pool area! Great staff had a great experience!

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Angélica

Clean

Friends_and_family Family

10/10

Exceptional

11 Mar 2026

Alma Angélica

Clean and good space for enjoying with the family.

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Rory

The restaurant and bar were an excellent addition to what we expected. Staff were helpful and we appreciated them.

Business_and_leisure Family

10/10

Exceptional

12 Dec 2025

Melissa

The suite was spacious and comfortable. The staff were very kind, and the restaurant was excellent.

Partner

6/10

Pleasant

18 Oct 2025

Raul

Property is in need of updating!!! Looking a bit rough!!’

4/10

Poor

27 May 2025

Carlos

Terrible service. Pool was quite dirty two days in a row, no serving staff bothers to offer drinks or anything in the pool area despite claiming they do. The \"continental breakfast\" offered is extremely limited, with food being overcooked and bland. The menu available at dinnertime is also very limited and portions are small. I requested room service to bring a bucket of ice to our room and waited an hour and a half (even called twice to check) and had to come down to get it myself from the restaurant. The room also seems to have a bad mosquito problem at night, my entire family had multiple bites every morning. They run the hotel with the bare minimum attention to service quality they need just to keep things going, but wont bother to make guests feel welcome. Would definitely not recommend.

Friends_and_family Family

6/10

Pleasant

24 May 2025

Bryske

Lovely property on a hill, rather secluded and quiet. Away from the noise of the city.
However there was no AC in the hallways or breakfast area, very hot even early in the morning when we checked out. The hotel’s washer and dryer which we needed were not working.

Business_and_leisure Partner

8/10

Excellent

12 May 2025

Linda

The a/c was working fine, everything was clean, the staff was very nice, only thing I would change is the variety of the breakfast other than that everything was really good.

Leisure Family_with_children

4/10

Poor

31 Mar 2025

Carlos

The swimming pool

8/10

Excellent

22 Mar 2025

Jose

Good place, comfortable and good staff attention.

Business_and_leisure Partner

8/10

Excellent

15 Mar 2025

Tina

Clean hotel even though some was under construction when we got there. Very friendly and helpful staff. Would need a car to get around. They have a ice pool and grounds and a small kids play ground.

Leisure Family

10/10

Exceptional

13 Mar 2025

Griselda

It was amazing but at the restaurant we ask for a table to eat tamales those we bought outside and the manager of the restaurant charge $100 pesos for use te place , It was terrible for as.

Friends_and_family Family

8/10

Excellent

03 Mar 2025

CORAL

Todo el personal muy amable y servicial desde recepción hasta camaristas. Instalaciones muy lindas y limpias. Sin duda buen lugar para la estancia y el descanso. Quiza deberian mejorar un poco en variedad de buffet pero lo que hay esta bien.

Leisure Family

10/10

Exceptional

29 Jan 2025

Charles

Great hotel for a great price. Only issue was that the heat in the room did not work, and it was very cool.

Business_and_leisure Self

4/10

Poor

26 Jan 2025

Adriana

Reception staff rude. When I arrived I was the only guest at reception, there were 3 employees and none of them was kind enough to help me. I have to wait till someone decided to do my checkin. It was 13:00 and checkin time 15:00, the lady at reception said that she could let me go in but she will have to charge me money for the early checkin. Of course I did not accept, as I think is very rude to ask to pay for 2 hrs, she could have handled it in a more polite way.
The hotel looks old, rooms are ok. The only nice thing is the quesadillas and order to make eggs for breakfast

Leisure Family

6/10

Pleasant

23 Jan 2025

Raul

Good food, a safe area.

10/10

Exceptional

23 Dec 2024

Katy

Good place, swimming pool was great. The restaurant has variety of choices and service was good. Breakfast was delicious,different from other hotels.

Leisure Family_with_children

10/10

Exceptional

03 Dec 2024

Benoit

Great hotel with friendly and attentive staff to ensure that your stay is perfect

2/10

Poor

23 Aug 2024

Elsa

My stay at La Quinta Hotel was a major letdown. The bar, restaurant, and common areas had no air conditioning, making the 40-degree heat unbearable. The pool was out of service, and despite asking to speak with the manager multiple times, I was repeatedly told she was too busy. The lack of care from the staff made for a frustrating and uncomfortable stay.

Leisure Family

8/10

Excellent

17 Aug 2024

Arturo

All fine , but the smell of the rooms , too bad

8/10

Excellent

26 Jul 2024

Martha Elia

Everything was fine except we had to move from one bigger room because the one we had was way too small we couldn’t walk in the room bye bumping into each other… and the hall of that floor the ac didn’t work so it was super hot walking thru the hall toward the elevator and we couldn’t go to the pool area because of the mosquito’s

Pet

4/10

Poor

02 Jul 2024

Michelle

The staff did not answer the phone when we called down to the front desk and to housekeeping. We walked down and the front desk clerk was sitting there on his phone. Due to splotchy internet my room accidentally got booked twice. Hopefully they will refund me the extra anount. Room smelled musty.

Leisure Family_with_children

10/10

Exceptional

13 Jun 2024

Anthony

Amazing property, I highly recommended staying here.

Leisure Family_with_children

10/10

Exceptional

13 Jun 2024

Anthony

Very nice property. This hotel was amazing. The staff was very friendly, The hotel grounds are beautiful. The rooms were nice and clean. The pool area is nice and relaxing. The restaurant was very good and they have a bar/lounge area as well. I will be staying here again the next time i am in the area.

Leisure Family_with_children

10/10

Exceptional

22 Jan 2024

HUGO

I stayed her before and the hotel it is beautiful, clean and friendly staff. Every time I received through Expedia I get the worst room the hotel has. This time I got a room 204 what you could heard the loud bar music. Luckily they stop the music by 10pm.

Leisure Family

10/10

Exceptional

08 Jul 2023

Valeria

I liked room and service

Leisure Family

8/10

Excellent

09 Apr 2023

REBECA

el desayuno que incluyen en el precio de la habitacion es muy completo y rico

Leisure Family

10/10

Exceptional

26 Mar 2023

Mauricio

Amenities

Business_and_leisure

10/10

Exceptional

07 Mar 2023

HUGO

Wonderful place to stay in Poza Rica. Clean, confortable and safe Hotel.

Leisure Pet

4/10

Poor

02 Feb 2023

CAROLINA

The property is very deteriorated. The entire hotel looks very moldy and unattended. Our room 226 was so moldy we spent all night coughing it was extremley humid. The basic room was so small we were hitting each other with the furniture it was a 2 beds room and there was barely any space for our luggage. The AC was blowing room temperature air not cool. The fridge did not cool to a safe temperature and not to mention everything was unplugged when we arrived to the room letting all our food we had to spoil. theres no ac all around the hotel only in the room the auto sliding door to the back pool was disconnected. breakfast was only from 7 to 9 so you have to wake up early to catch good food they wouldnt refill towards the end. laundry room was not working and when we ask for a courtesy discount to upgrade to a suite they refused making us pay full price for an overpriced room/hotel. I DO NOT RECOMMEND THIS HOTEL TO ANYONE, IT NEEDS A LOT OF WORK, DONT STAY HERE.

Leisure Family_with_children

10/10

Exceptional

08 Jan 2023

ruoqun

Good price, high quality service

Leisure Friends

10/10

Exceptional

18 Oct 2022

Brad

Very nice employees. especially the housekeeping staff and restaurant morning cook. Great location that is very safe with nice rooms for the price. This was my 2nd time staying here. I’ll be back again and again.

Business_and_leisure Friends

8/10

Excellent

01 Aug 2022

Brad

Staff was very nice and it is an updated hotel.

Business_and_leisure Friends

10/10

Exceptional

22 Apr 2022

Virginia

Love the room, very comfortable bed, and around is beautiful flowers

Leisure Self

8/10

Excellent

02 Aug 2021

Verified traveler

a

Leisure Family

10/10

Exceptional

26 Jul 2021

Stephen

The restaurant was closed along with the bar. Need to advertise that

Friends_and_family Family

8/10

Excellent

05 Jan 2020

Verified traveler

Habitacion limpia
El servicio de comida a la habitacion fue pesima

Friends_and_family Family_with_children

4/10

Poor

11 Jun 2019

Basty

The hotel has good location and nice view but too bad staff

Leisure Family

8/10

Excellent

19 Nov 2018

Estela

I didn’t like the room rug... it’s dirty...
the air conditioning was extremely noisy...

Business Partner

10/10

Exceptional

02 Mar 2018

Tomas

Nice service

I enjoyed everything. Good staff and great services.

10/10

Exceptional

28 Dec 2017

Hector Daniel

Great location at an affordable price

Great location at an affordable price

Family

8/10

Excellent

22 Nov 2017

Verified traveler

Hotel close of where family we were visiting

Good experience, only thing was mattress too soft, but otherwise all well.

10/10

Exceptional

08 Nov 2017

Jose

A great hotel

A bit distant from center of Poza Rica but the personal service is first class. Complimentary breakfast is included but note that the grill station charges for the omelette, huevos rancheros, etc., but the cook does not inform you of that, whereas other hotels do not. I had them charge it to my room (unhappily) as I was in a hurry. Upon check out the charge was quickly dismissed upon my complaint but was informed that there is a tiny gard to notice-small sign by the station. I requested a taxi to the bus station and to my surprise, the receptionist told me that their free airport shuttle would take me to the ADO downtown station at no charge. A wonderful gesture. front desk staff is super friendly.

8/10

Excellent

03 Apr 2017

thelma

nice and comfortable hotel

Clean, comfortable, good conditions hotel.
Nice pool, good breakfast.

10/10

Exceptional

24 Oct 2016

IRVING,CLAUDIA

EXCELLENT

LOVED EVERYTHING (EXCEPT CARD FOR LIGHTING). GREAT BREAKFAST WITH BEAUTIFUL VIEW OF THE GARDENS. CHARMING REFLECTIVE VIEW WITH TURTLES.

10/10

Exceptional

01 Aug 2016

Carl

Excellent Hotel Close to Tajin

The hotel and staff were excellent. We were a large group of 33 from the United States. The restaurant provided a large dinner with wonderful selections. The breakfast was tasty, convenient, and clean. We visited Tajin and Tecolutla for the day and the hotel was a convenient distance. The pool was also a real plus.

8/10

Excellent

06 Nov 2015

Verified traveler

Nice Hotel but with some issues

i need an invoice and they where unable to give it to me also the pillows where hard no medium and soft options overall no problem

10/10

Exceptional

19 Feb 2015

MH

Excellent service and very nice pool area

We stayed here with our four children for a week and can't say enough how lovely the staff were. There was always someone at the front desk who spoke English and was happy to help us with whatever we needed. The most valuable thing they did for us was put us in adjoining rooms with a connecting door. This is always our request but seldom does it ever actually happen. We were thrilled! We were there over Valentine's Day and took part in a romantic evening the hotel put on for locals... Wow! It was like going to a wedding... They pulled out all the stops... Decorations, food, live music... It was a really nice evening and well worth the money. The grounds were impeccably kept, and the restaurant was good. One night we all had a different soup and they were all amazing. The waiters were awesome.

Family

10/10

Exceptional

04 Sep 2014

Carlos

Very nice hotel, near Tajin.

Very helpful staff, excellent breakfast. Very near to Tajin, family friendly. Nice pool area.

Family

6/10

Pleasant

01 May 2014

Eric

Not a bod hotel. Cooler air would be better

Good hotel. Still building or upgrading sections of the hotel. Rooms were nice. The rest of the hotel was too hot for me....... restaurant and lounge areas. People were nice and pleasent.

10/10

Exceptional

01 Sep 2013

Verified traveler

Pleasant stay

For me the best hotel in Poza Rica, Top room, pool great, bars top, restaurants great. The hotel is situated close to the Tajin (1/2 hour) and 10 min to the downtown.

6/10

Pleasant

12 Mar 2013

Martin

Good New Hotel, needs proper managment!

I was put in a Smoking room and the internet did not work half the time. The electronic entrance on the door was not working properly either, I had to come down and have the key re-programmed during my whole stay.

8/10

Excellent

25 Feb 2013

Jose

Nice stay

Nice business hotel, it was located on the main road of Poza Rica, but it was isolated from traffic noise making it a good choice. It was close to a shopping center. The only hotel in this area.

6/10

Pleasant

15 Jul 2012

Superbee

Nice hotel but...

The hotel is nice looking, however the location is at the edge of town and makes it far from anything there. There is a free transportation service to nearby places. The real problem was with internet access. It was close to useless most of the time, and at night when most guests were using it, it was so slow as to be completely useless.

8/10

Excellent

01 Jul 2012

Alfonso

Good hotel but may not help on business travel

Good service, most people strive to serve.
The main problem with this hotel is wi-fi, comes and goes, very unreliable. saw many guests complaining about this.
May be not be appropriate for business travelers but families.
Food is good here, excellent chef. The serve every day a buffet.

8/10

Excellent

04 May 2012

L. Torres

In my opinion, it could be one of the best hotels is Poza Rica. I do recommend it. One comment: Pillow are to high. Had to make my own pillow with bath towells.Should have different size pillows in the room.

10/10

Exceptional

03 Aug 2026

Kristell

Fue una estancia muy agradable, vistas increíbles de la ciudad, ambiente familiar y cálido.

10/10

Exceptional

02 Aug 2026

PALOMA

Excelente habitación, limpia y cómoda. El bar muy amable el encargado, todos los alimentos nos los llevaron para merendar. El personal es muy amable. El desayuno muy rico y estaba incluido. Gracias

10/10

Exceptional

02 Aug 2026

Bernardo

Bien el desayuno

10/10

Exceptional

01 Aug 2026

Jesus Arturo

El clima de nuestro cuarto no funcionó y batallamos para que nos cambiaran de habitación y la que nos ofrecieron no era la que habíamos rentado, tenía menos amenidades pero aún así decidimos quedarnos ahí

10/10

Exceptional

31 Jul 2026

Aída YaZmin

Muy buen trato y atención

10/10

Exceptional

29 Jul 2026

Sandra

En general el hotel es una buena opción. El desayuno es buffet y en la habitación hay tanto frigobar como microondas.

10/10

Exceptional

28 Jul 2026

Oscar

Un lugar bastante bien ubicado, silencioso y en verdad limpio, un personal muy amable y servicial, el buffet no con tanta variedad, fueron los mismos platillos dos días pero muy ricos, la alberca exelente, climatizada, aunque sugiero techar una parte almenos para comodidad de los huéspedes que nos gusta mojarnos pero no asolearnos, el bar de la alberca estuvo serrado los dos días de mi estancia, definitivamente regresaré pronto, estamos muy complacidos mi familia y yo de nuestra estancia, gracias, continúen dentro de la excelencia!!

10/10

Exceptional

27 Jul 2026

Isaac

El hotel Muy bueno
Y limpio

10/10

Exceptional

27 Jul 2026

Lilia Maria

Me pareció una excelente opción un hotel muy bonito sin duda de las mejores vistas. Me sorprendió su desayuno incluido. Muy bastó con muchas opciones y muy rico. Pocos hoteles tienen esto.
La amabilidad de todo el personal es maravillosa me gustaría Felicitar a Christian quien fue muy amable con nosotros.
Sugeriría más atención en el servicio en el área de alberca , no hay nadie teníamos que ir a hablarles a la cocina. Y si se pudiera un par de camastros
En general excelente experiencia

8/10

Excellent

25 Jul 2026

Betzabe

El hotel está muy carente de mantenimiento y no tienen idea de absolutamente nada de la plataforma de Hoteles.com, nos dieron una habitación distinta a lo que se había pedido desde el principio

10/10

Exceptional

21 Jul 2026

Pablo

Excelente opción en poza rica

Business

10/10

Exceptional

20 Jul 2026

Kei Kay

Lovely setting up above the town. Like a resort in an otherwise very busy industrial local environment. We ended up eating dinner there on site, on Mexico's final FIFA soccer game night. Decent food in a pinch, tasty steaks. Clean big rooms and bathrooms, very North American. My only complaint being shower water not hot enough. We slept very well. Memorable hot breakfast including short order cook. Fantastic place to stop!

Partner

10/10

Exceptional

17 Jul 2026

Gamaliel

Buena atención habitación limpias cumple con las amenidades adecuadas

Family_with_children

6/10

Pleasant

11 Jul 2026

EDUARDO

Considero que al ser una cadena internacional, de la talla que son los hoteles Wyndham, el personal debería ser mejor capacitado en la recepción y atención a huéspedes. Uno como huésped espera que al llegar le brinden un trato amable y den opciones para hacer la estancia lo más placentera posible.
A la llegada no nos permitieron ingresar a la habitación, a pesar de que claramente se veía una ocupación baja del hotel, le comentamos a la recepcionista que sabíamos de la opción de un early check in y no quiso checar

10/10

Exceptional

09 Jul 2026

Fatima

no los use

Family

8/10

Excellent

07 Jul 2026

Luis

Lo reserve por la alberca y estaba fatal el agua!

Self

10/10

Exceptional

07 Jul 2026

Carlos

Todo estuvo excelente!

Partner

8/10

Excellent

06 Jul 2026

CAROLINA

Todo muy bien en mi estancia,

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Ramiro

Que sigan así todo bien un gran hotel de mis preferidos

10/10

Exceptional

05 Jul 2026

Carlos Eduardo

Todo estuvo perfecto, todos muy amable y buen desayuno!

Partner

10/10

Exceptional

02 Jul 2026

Ricardo

Todo muy bien. Pecando de exigente, solo el aire acondicionado un poco más ruidoso.

4/10

Poor

01 Jul 2026

FRANCISCO

Muchos problemas con el internet memcambiaron 2 veces de habitación , y le último día de inundó lamhabtaxionnpor unanfuga

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

MARIA

Hay tortugas nadando en la alberca y perritos en la propiedad

10/10

Exceptional

30 Jun 2026

José de Jesús

Muy buen servicio y personal. Gracias

Partner

10/10

Exceptional

29 Jun 2026

Ramon

Habitación amplia y limpia

Friends

10/10

Exceptional

29 Jun 2026

Ramon

El dedsyy estaba muy bien y en un buen margen de horario

Friends

10/10

Exceptional

26 Jun 2026

Holda Carolina

excelente atencion del personal

10/10

Exceptional

25 Jun 2026

Pablo Isaac

Limpieza

Family

10/10

Exceptional

22 Jun 2026

Michel

El servicio y el desayuno excelente.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Gladys

La entrada al alojamiento muy bien, la habitación muy bien, sobre todo limpia. Las camas muy cómodas. La comida en el el restaurante de buenas proporciones. Solo les sugeriría que techarán una parte de la alberca, el sol está fuertísimo.

Partner

8/10

Excellent

17 Jun 2026

Reyna

Las habitaciones son cómodas y el desayuno es bueno

4/10

Poor

15 Jun 2026

Manuel

El aire acondicionado no servía adecuadamente y el gym pésimo

Self

10/10

Exceptional

13 Jun 2026

Miguel

Excelente todo! Recepción excelente gracias

Friends_and_family Friends

6/10

Pleasant

12 Jun 2026

Mayra

En la habitación el telefono no funciona así que no se podía comunicar con la recepción.
Los baños de uso común sin funcionar y viejos...
El horario de la alberca nada funcional el desayuno es hasta las 10 hrs. y la apertura de la alberca a las 9 hrs. ó desayunas ó nadas...
Es lindo el hotel tiene potencial lástima que el mantenimiento es casi nulo...

Self

10/10

Exceptional

12 Jun 2026

Cristina

Un trato d primera y un agradable recibimiento a las mascotas, felicitaciones

Friends_and_family Family

8/10

Excellent

04 Jun 2026

Vianey

Todo estuvo súper, en el buffet todo súper rico y el chef muy amable

Family

10/10

Exceptional

02 Jun 2026

Raul Ricardo

Muy buen servicio en general

Partner

8/10

Excellent

02 Jun 2026

Kenia Itzel

El desayuno, aceptable.
La alberca, riquísima.
La limpieza adecuada… Solamente que al ser instalaciones ya viejas, huele mucho a humedad y se filtran los olores de la cocina a las habitaciones. Olí por día y medio el cuarto a combinación de mole, lo malo, es que no me gusta el mole “(

Friends

10/10

Exceptional

31 May 2026

Erendira de la luz

Muy buena la atención, las habitaciones y la alberca ni se diga chulada de agua