Name: Hilton Garden Inn Hattiesburg
Address: 133 Plaza Dr, Hattiesburg, 39402, US

8/10

Excellent

06 Jul 2026

Linda

Wish I would’ve known the pool wasn’t open. It wasn’t a deal breaker tho.

Pet

8/10

Excellent

04 Jul 2026

John

Would have been five star but the pillows were toooo soft and entry and parking not the best.

Partner

2/10

Poor

29 Jun 2026

Leanna

Very annoyed and frustrated. The entire reason I selected this hotel was because it had an indoor pool. When we got there, we were informed it was closed. I feel like this was something we should have been given advance notice of so that we could make different arrangements. I had my kids with me. Completely ruined our trip.

Family_with_children

10/10

Exceptional

22 Jun 2026

Lawrence

Excellent

2/10

Poor

21 Jun 2026

Melanie

Awful experience.
Drove 8 hours just to be told my room had been given away at midnight with two small children in arm

Family_with_children

10/10

Exceptional

17 Jun 2026

Kenneth

The room was very clean Staff was very helpful

Partner

2/10

Poor

01 Jun 2026

keith

Do not stay here. The room door did not work, the staff was very rude and the air conditioner did not work. The rooms are old and it certainly does not meet the standard you would expect with the Hilton name attached.

Partner

4/10

Poor

29 May 2026

Sarah

Red stuff on toilet seat, poor maintenance such as touch-up paint that didn’t match, gaps in the wall, etc. Paid breakfast was horrible. Overall it was not worth the high cost. Bar served beer only. Only good thing was the hot tub was nice and hot. Housekeeping ladies were very nice and cleaned the toilet seat and apologized. However they were also in the hallway complaining about their jobs for some time. Pool had a light broken off sitting on the side of the pool, pools area was messy with towels, trash, balloons, chairs all over the place. Priced way too high.

Family_with_children

4/10

Poor

24 May 2026

Dana

I always stay at Hilton for my daughter’s bday- she always has the Queen Suite and they have a good time and utilize the pool. The only downside this year was that the jacuzzi didn’t work in the room, the charger ports did not work, Our refrigerator DID NOT work, nor did our microwave. We did report that it probably was a breaker issue but no one came to research. Also, night staff shunned the kids for going to the front desk to ask to warm their pizza. We had NO MICROWAVE so what else were they to do? The room was clean, the staff was nice, I just didn’t have the best experience because nothing was operable in the room. I also didn’t appreciate the manner at which the night staff spoke to my guests

Friends_and_family Family

10/10

Exceptional

18 May 2026

Jacqueline

Friendly staff and beautiful lobby!

Family

2/10

Poor

12 May 2026

Lydia S

So I checked into my room after walking my dog. The toilet wouldn’t flush.
I called the front desk and maintenance was not on staff and they couldn’t switch me to another room for whatever reason so I had a non functional toilet for my stay. No offer of a discount, a free breakfast or even a bottle of water. Who stays anywhere without a toilet????

Pet

2/10

Poor

04 May 2026

Curtis

R

10/10

Exceptional

26 Apr 2026

jacques

The staff were very friendly and helpful during my stay!!!

Self

10/10

Exceptional

19 Apr 2026

Edna

Front desk staff was very helpful and accommodating for earlier check in. Cleaning staff rushed to get out rooms ready for earlier check in. We had traveled from out if state to go to an evening wedding but last minute had to attend a family funeral the morning of the wedding. Staff worked hard and accommodating an earlier check in to get ready for funeral

Friends_and_family Family

6/10

Pleasant

11 Apr 2026

Richard

Good service both front counter and food. Food was terrific
Pool unavailable as painting. Hot tub not working
Room was not cleaned or was bed made. No fresh towels and no hand soap or glass in bathroom

Self

10/10

Exceptional

10 Apr 2026

Avery

Yes

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Allan

The ladies at the front desk were great!

4/10

Poor

23 Mar 2026

Brian

Hotel need to be updated as there was soft Sheetrock in bathrooms,

6/10

Pleasant

22 Mar 2026

kathi

We had problems with our first room. We only had one coffee cup, the toilet roll was almost empty with no extra roll and the wifi didn’t work. We called the front desk and she was very nice. She couldn’t get the wifi to work but brought up more coffee cups and toilet paper. That night the toilet stopped working. The next morning we asked for a new room and they moved us . Everything worked in the new room and it was well stocked. The clerks at the front desk were the best thing about the hotel, they were very nice and helpful. They said they had trouble keeping housekeeping staff, that’s why the problems with the room being stocked

Partner

10/10

Exceptional

16 Mar 2026

Ryan

Great hotel and friendly professional staff. Great amenities.

4/10

Poor

08 Mar 2026

Lisa

We didn’t have hot tub. Sign in ladies were nice. Breakfast $12.99 after staying there. Housekeeping ppl we ugly and bad attitude. We will never stay there again

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Mom- Tracie

Over all comfortable

Business

10/10

Exceptional

22 Feb 2026

Ashley

Room was nice and clean and quiet. Front desk staff was very nice and helpful. Always love staying at Hilton hotels!

Pet

10/10

Exceptional

27 Jan 2026

john

Great customer service

Leisure Self

8/10

Excellent

18 Jan 2026

Stephenee

The room was very clean and comfortable. The only issue was one of the electrical receptacles did not have a cover on it. Luckily, I did not travel with a toddler.
The breakfast was very good, but waiting 30 minutes for two orders of pancakes was unreasonable.
The staff was friendly and very helpful!

Business_and_leisure Family

10/10

Exceptional

17 Jan 2026

Tonia

Room was great clean and comfortable staff was very nice and helpful

Leisure Partner

10/10

Exceptional

28 Dec 2025

Shavon

Clean friendly staff

Partner

10/10

Exceptional

26 Dec 2025

Brian

Fhhggh

10/10

Exceptional

23 Dec 2025

Lara

Everything about this property was great unfortunately the continental breakfast was $9 and I didn't want to pay $9 for my kids to eat a bowl of cereal that they won't finish I think that should have been free because you can order a meal from the hotel kitchen and it's not like the continental breakfast part is five star

Leisure Family_with_children

6/10

Pleasant

19 Dec 2025

Samantha

The breakfast buffet was very limited, and the food that was available was burnt.

Leisure Family

2/10

Poor

08 Dec 2025

Rob

No hotwater, terrible stay

10/10

Exceptional

02 Dec 2025

Shavawn

The room was bigger than I'm used to. It was clean. The staff was professional at check-in. There was ample parking. The hotel was near restaurants. I would stay there again.

Leisure Family

6/10

Pleasant

29 Nov 2025

Kathryn

Front desk service was great but housekeeping was mediocre. Clean but missing toiletries.

Friends_and_family Friends

8/10

Excellent

23 Nov 2025

Aaron

Ver nice and clean

Business

8/10

Excellent

21 Nov 2025

Douglas

Very nice service from the staff at the frontvdesk

10/10

Exceptional

08 Nov 2025

Louise

Everything has been fantastic! This will be my place to stay whenever in Hattiesburg.

Leisure Family

10/10

Exceptional

27 Oct 2025

Sapira

Excellent

Business Family

10/10

Exceptional

26 Oct 2025

Nicholas

Great room and kind staff

Business

10/10

Exceptional

11 Oct 2025

Shericka

The room was clean and the staff was friendly

Friends_and_family Friends

2/10

Poor

03 Oct 2025

Eric Thomas

Upon checking out, the housekeeping person accused myself and my wife of smoking in the room. Total LIE. Neither of us smoke. Don’t know the scam they are trying to pull, but legal actions will be taken. Expedia, Hilton in Hattiesburg Miss is not a REPUTABLE COMPANY.
ZERO STARS FOR THEM.

2/10

Poor

01 Oct 2025

Kevin

For a Hilton, and having stayed at Hilton properties all over the World, this was by far the worst experience by far. I would have asked for a full refund if I had paid directly to Hilton. The bed had no linen. Half of the lights did not work. The automatic curtain system was broke. The shower curtain was ripped and twisted. No thanks, I wasted my money at this hotel. I will NEVER stay there again. I did advise the manager.

Self

2/10

Poor

24 Sep 2025

Amanda

Phone in room did not work! Went to front desk, no attendant available. Used the elevator phone to call attendant still none. Walked into slippery floor as if baby oil had been spilt, fire alarm went off at 1230am.... again no working phone, called the front desk to ask if everything was ok from my cell phone, attendant did answer and said it was an issue with their system. In the morning no hot water. Wouldnt reccomend to anyone.

Business_and_leisure Family_with_children

4/10

Poor

22 Sep 2025

Amanda

When I booked my stay I opted to pay an extra $25 for breakfast. When I got there they told me they didn’t see that and if I wanted breakfast I would have to pay. I told them I opted for the option and again she said she didn’t see it in her system. So I paid extra for something I didn’t get. I tried looking for a receipt that showed I paid that get but couldn’t find anything.

Leisure Family

10/10

Exceptional

25 Aug 2025

Ron

Great place to stay.

Friends_and_family Friends

10/10

Exceptional

20 Aug 2025

Melody

The staff is alway fun and interesting. That is what I admire about the young man, Jason I met at breakfast the morning of my last stay on the 20th. He was very knowledgeable and entertaining. One of my previous stays with you all I was very impressed with Mary at the front desk, her warmth and kindness was noteworthy and Ashly the housekeeper was so sweet and kind. She helped me with my luggage. I didn't think people still did that. Whoever does the staffing at your hotel deserves a metal, they are hiring and training what the hospitality industry is really all about. A crew like yours doesn't just happen. The Hilton Garden Inn Hattiesburg makes me want to travel more, because I know they care.

Business_and_leisure Pet

10/10

Exceptional

28 Jul 2025

Jackie

Great f

The Staff were just friendly and kind! They are what made it so amazing!!!!

Partner

10/10

Exceptional

12 Jul 2025

Aleasha

Everything

Leisure Partner

8/10

Excellent

04 Jul 2025

Linda

Mistakes can be made, yet the error was corrected.

Initially, we were not given the room we reserved which was two queen beds. Even though I purchased the insurance. However, after returning to the front desk with proof, we were moved to the room we reserved. We do appreciate this.

Friends_and_family Family

10/10

Exceptional

27 Jun 2025

Rusty

Great hotel

Leisure Self

10/10

Exceptional

22 Jun 2025

Heather

Loved the cleanliness of the rooms/bathrooms and also the friendly staff!

Leisure Family

6/10

Pleasant

20 Jun 2025

shavon

The walls and ceiling all have cracked or falling pieces of material, the paint jobs in the rooms especially the bathrooms was very poorly done with stains covered over, and I saw a roach at the pool as well as in our bathroom.

Leisure Family

8/10

Excellent

02 Jun 2025

Donald or Tammy

The stay was pleasant.

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

Bradley

Nice room and friendly staff

Leisure

10/10

Exceptional

23 May 2025

Charles

Customer service!

Leisure Partner

10/10

Exceptional

23 May 2025

Thomas

Hotel was clean and quiet. Good location.

Leisure Self

6/10

Pleasant

21 May 2025

Tameka Amos

I incurred 2 $50 holds on my credit card that I was not prepared to pay. Also for the price of the hotel, I expected to be able to have some sort of complimentary breakfast. Instead, we were given the option to pay $15 a head(children and all for breakfast(I had 6 children and 2 adults). That wasn’t very child friendly in my opinion because ww had to pack them all up to go feed them when hungry. But the Wendy’s nearby was the best I’d ever had!

Business_and_leisure Family_with_children

6/10

Pleasant

18 May 2025

Angela

I’m from Meridian, MS. I was the insurance agent for the Roberts/Cistrunk families and this hotel is Directv. I could not watch my late friend’s stepson, Jamal, on American Idol because Directv does not carry ABC! 😭😭😭

Business Family

6/10

Pleasant

18 May 2025

Angela

My room had a refrigerator that did not work (open and not operating) and there was food trash (half empty Monster can) when I checked. Also and old and discolored toilet seat

Business

10/10

Exceptional

04 May 2025

Danielle

They ran out of tge room i booked online but stll satisfied us.. everything worked out well

Leisure Family

6/10

Pleasant

03 May 2025

Markita

Hair was in the tub the carpets wasnt vacuum my son got ate up by something no

Friends_and_family Family

6/10

Pleasant

01 May 2025

Darlene

Check in was delayed by group checking in with only one clerk working. waited on line for 20 minutes- Mary was wonderful when I finally got to the desk. Really should have been 2 clerks at the desk.

6/10

Pleasant

28 Apr 2025

Tracy

N

As a Hilton Honors member we always feel good about choosing Hilton properties when on the road in new places. This one was disappointing and thankfully only stayed one night. Didn’t receive any service other than a quick check in and out. Realized in the morning that the coffee maker was missing from the room and we had already missed breakfast. Generally, the property needs maintenance and updating. Also, paid in advance thru the Hotels.com app then 5 minutes after checking out and getting back on the road, received a receipt from Hilton that also charged me for the room! I even confirmed with the desk before leaving that there were no extra charges. I may not use the app again if this can’t be fixed.

Partner

10/10

Exceptional

27 Apr 2025

Glendora

Very friendly and gracious staff.

Business Friends

2/10

Poor

25 Apr 2025

Christine

Didn’t have my reservation even though I booked weeks in advance. Every hotel was booked because of the soccer tournaments. So she gave us a room that I didn’t reserve. It was dirty and no towels or toilet paper.
Had to go back down to get these items but I had to bring them back to my room with no help. And to kick it off the elevator broke so I trucked them up three floors.
Also I booked at this Hilton and more then other hotels because of the indoor pool and jacuzzi.
Which again didn’t work.
Also we got back late from the tournament and had to park at another hotel and walked a block to our hotel because the parking lot is not big enough to accommodate a full hotel. Worst experience I have ever had.

Leisure Family_with_children

10/10

Exceptional

05 Apr 2025

SARITA

Clean and great experience overall

Business_and_leisure Partner

10/10

Exceptional

02 Apr 2025

Edna

No comment

Business

2/10

Poor

30 Mar 2025

Bethany

When I arrived, the hotel room had not been cleaned yet and I didn’t arrive until 8 pm. They were booked solid and did not have a room to transfer me too. Nor did they have a cleaning crew. I asked if i could get the cleaning supplies myself as we we all tired and did not want to try to book another room. I was told I can’t because it’s a liability. I asked “Can I get a refund then so I can book a different place?” and they would not refund me either saying I booked through a third party so they cannot. I called Orbitz who called the front desk three times and they would not speak to them. I ended up leaving and driving two hours back home with 4 kids because we couldn’t sleep in a dirty room. We had to drive the two hours back the next day for our event. They would t book me a room at a different hotel either. It was the worst customer service experience ever.

10/10

Exceptional

23 Mar 2025

Charlotte

Great place to stay.

Leisure Partner

4/10

Poor

22 Mar 2025

Andrew

I stayed here twice, one week apart, in the middle of March 2025. I primarily chose this hotel due to it having a pool and hottub. First, the good: The room itself was clean, the bed comfortable, and I slept well. Now, the bad: Both times I was there, the beverage cooler in their mini-store in the lobby was not working. They had NO cold drinks. The bar / restaurant was never opened while I was there, except for the breakfast bar in the morning. The second time I was there, a week later, they had turned the heat off on the hottub because some Karen had complained it was \"too hot\". The hottub was as cold as the pool. They didn't turn it down a little...no, they turned it OFF. And when I complained, was told there was nothing they could do. Heat is the entire point of a hottub. Also, the hallways were not cleaned well, as I constantly saw tiny bits of trash that could have been vacuumed up, but never were. I stayed on both the 2nd and 3rd floor, and both were the same. I was not impressed. I will choose elsewhere next time I am staying in town.

Leisure Self

2/10

Poor

18 Mar 2025

Connie E

I called the property prior to booking to make sure the pool and hot tub were clean and warm enough for a baby. They are NOT. There were 3 other family's with children all waiting, hoping it would be addressed as well.. Despite all of our complaints nothing was done. I'm addition to that the front desk was rude at check in and unapologetic. Very disappointed

Leisure Family_with_children

8/10

Excellent

16 Mar 2025

Brigiette

I didn't like that I had to wait a hour after checkin time

Leisure Family

8/10

Excellent

13 Mar 2025

Patricia

This property was clean and newly painted. But issues beneath the painted area was peeling and chipping away. The coolers for the “restaurant” were broken.

Leisure Pet

4/10

Poor

12 Mar 2025

nicole

I booked this hotel solely for the indoor pool and hot tub. I took my 2 kids on an overnight stay to swim. The pool and hot tub were cold. I notified the front desk and was told the maintenance guy was not there that day and would be back tomorrow.

Leisure Family_with_children

6/10

Pleasant

22 Feb 2025

Ken

Property was undergoing remodeling, but was still adequately maintained. My only issue was being unable to get into gym. Maintenance was required which interfered with my schedule

Business_and_leisure Self

10/10

Exceptional

16 Feb 2025

Verified traveler

Great stay! Staff were friendly. Hotel was clean and comfortable.

Partner

6/10

Pleasant

15 Feb 2025

Stephen

The receptionist went over a beyond helping me out.but i didn't like with me being a guest that i still had to pay for my breakfast

Partner

6/10

Pleasant

25 Jan 2025

Victoria

A lot of truck drivers made me feel unsafe and the breakfast area wasn’t stocked fully

8/10

Excellent

16 Jan 2025

Shannon

Everything was a cost not even coffee was included except for your room.

10/10

Exceptional

03 Jan 2025

Tyler

Friendly people

Leisure Family

2/10

Poor

23 Dec 2024

Verified traveler

Not Recommended Hilton Garden Inn

Hilton Garden Inn in Hattiesburg is the most unsanitary hotel I've ever stayed in! The room that my family shared was not cleaned prior to our stay to the point that we were unable to take showers because the shower looked as if it hadn't been cleaned in weeks, the floors were dirty, there even was dirt and water damage on the ceilings and walls. The phones don't work due to the hotel is undergoing renovations, in which after my stay I was told the fourth floor is fully renovated but my family was placed on a floor that isn't. The ice maker didn't work and neither did a heating unit in one of our rooms which we had to use one unit to try to heat up the suite we stayed in. I would not recommend staying at this property or to utilize this property if ever staying in Hattiesburg Mississippi. This is the ABSOLUTE WORST property I have ever stayed at! The hotel claims that the fourth floor is renovated but place guests in non renovated rooms

Friends_and_family Family

2/10

Poor

23 Dec 2024

Verified traveler

Hattiesburg Hotel NOT RECOMMENDED!

Hilton Garden Inn in Hattiesburg, MS is the most unsanitary hotel I've ever stayed in! The room that my family shared was not cleaned prior to our stay to the point that we were unable to take showers because the shower looked as if it hadn't been cleaned in weeks, the floors were dirty, there even was dirt and water damage on the ceilings and walls. The phones don't work due to the hotel is undergoing renovations, in which after my stay I was told the fourth floor is fully renovated but my family was placed on a floor that isn't. The ice maker didn't work and neither did a heating unit in one of our rooms which we had to use one unit to try to heat up the suite we stayed in. DO NOT STAY OR BOOK THIS HOTEL IF YOU ARE IN HATTIESBURG, MS! THIS IS THE ABSOLUTE WORST PROPERTY I'VE EVER STAYED AT! The hotel don't want to refund for their lack of customer service but yet give a few points, I'll never stay at another Hilton property!

Friends_and_family Family

10/10

Exceptional

14 Dec 2024

Lisa

Graduation weekend

Nephew graduation from Southern University

Friends_and_family Family

10/10

Exceptional

27 Nov 2024

Harold

Nice place. Would stay there again.

Leisure Family

4/10

Poor

23 Oct 2024

Penny

The room was not properly cleaned. There was mold and mildew throughout the room. The curtains, walls, and ceilings had either mold or water damage. There was hair on the sink/vanity area, in the shower, and on the bedding. The price I paid was way too high for this. It seemed all the local hotels were price gauging due to a local event. If I would’ve booked directly with Hilton, I would’ve requested a refund. Period.

Family

4/10

Poor

21 Oct 2024

Vanessa

Don't be fooled

We would not book this location again. The pricing does not match the dated and damaged interior rooms, dingy bedding/duvets. Did not feel at all like a Hilton property. Positive note - check in was friendly and fast.

Business

8/10

Excellent

16 Oct 2024

Devon

It was nice until I found a moldy pizza in the microwave besides that it was very nice.

Leisure Friends

10/10

Exceptional

08 Oct 2024

Diana

Very comfortable.

4/10

Poor

28 Sep 2024

James

The room smelled very musty and it did not have shampoo or soap. The p.m. staff seemed pretty unorganized, but the a.m. staff was much more put together. There also old food in the refrigerator in the room. They are remodeling which accounts for the noise, but it would be helpful to know ahead of time that the property was undergoing a facelift!

Leisure Family

8/10

Excellent

14 Sep 2024

Philip

plug in bathroom not working
toilet seat loose
pillows on king size bed were oddly small - more like sofa size, square sized.

Business Partner

2/10

Poor

13 Sep 2024

Barry

Stay Away

The hotel was under construction, even though the website didn't warn me of that. Even after the construction, the \"new\" areas were still in poor condition. The hot tub was broken the entire stay. The room was extremely dated, with a very old and non-smart TV. Not what I have come to consider a Hilton Garden Inn. Will not stay here again, and most likely will avoid Hilton Garden Inn moving forward.

Friends_and_family Family

4/10

Poor

05 Sep 2024

Anaely

The hotel is being renovated which I understand but my room had dirty floors and caulking stuck to the floor and there was paint all over the furniture. The bathrooms were clean and the bed comfy.

Business Partner

8/10

Excellent

26 Aug 2024

Kyle

Very disappointed I was not advised of property renovations underway.
Excellent staff really helped make the stay!

Business_and_leisure Self

4/10

Poor

24 Aug 2024

Brandon

Unfortunately my wife and I caught the hotel during renovation. The hot tub that was suppose to be in the room we booked was taken out, got reassigned to a different room and was downgraded to two beds that we were told were queen size but upon entering, they turned out to be full size. The hot tub in this room was a standard looking tub with water jets and wasn't even working.

Partner

2/10

Poor

23 Aug 2024

Alexis

Nasty place

Leisure Family

2/10

Poor

04 Aug 2024

Verified traveler

Motel Hilton

Hotel poor condition
Expected more, keeping in mind hotel is the HILTON

Friends_and_family Family

10/10

Exceptional

17 Jul 2024

Pandora

The staff went above and beyond to make our stay great. We will be back. Again the staff was amazing.

8/10

Excellent

15 Jul 2024

Bernardo

Coffe maker didn't work and no trash container in my room..

Friends_and_family Family

6/10

Pleasant

28 Jun 2024

Todd

We were unaware the pool was closed until we arrived.

Leisure Family_with_children

6/10

Pleasant

01 Jun 2024

Amber

Pool closed

The hotel was under construction which was understandable, however, the pool was closed, we had 3 children with us for a 2 night stay to be able to see my husband graduate as a sergeant from the army, and we really only chose this hotel bc it had a pool, which was pricier than what we normally would have chosen. We were not told that the pool was closed, due to construction, which was not even being done on the pool, until we got there. If we had known the pool was closed, we would have stayed somewhere else that was a bit less expensive! I am not happy about that. Otherwise, the hotel staff was very nice and it was clean and nice in the room and lobby!

Friends_and_family Family

10/10

Exceptional

24 May 2024

Rhonda

The carpets were wavy and stained, the tile in the bathroom were either stained or moldy. The beds were comfortable and the hotel was quiet. Staff was pleasant and helpful. Pool is in process of renovation.

Leisure Family_with_children