Name: Hilton Fort Collins
Address: 425 West Prospect Road, Fort Collins, 80526, US

6/10

Pleasant

02 Aug 2026

Jason

Clearly dated and needing repairs (mainly paint, general wear and tear). Room was clean but in room coffee maker malfunctioned and made a terrible mess (and then we didn’t have coffee?).

2/10

Poor

28 Jul 2026

Alvin

Room smelled like cigarettes and had hair in several spots in the bathroom. TV didn't work but was fixed after a couple of hours, only one elevator worked and they charge you to park in their parking lot; this isn't NYC and there are better options in town.
I almost forgot, the shower gel dispenser in the shower was empty.

4/10

Poor

28 Jul 2026

Eric

Not a 4-Star experience. The staff was apathetic at check-in, ignoring me even though I had waited patiently for them to finish their phone call. The exercise room was less than mediocre for selection. They charge for parking even though this is Ft Collins and not Manhattan. Overall, the value is not there to justify the stay.

6/10

Pleasant

27 Jul 2026

Emily

One elevator was broken and this made waiting for the elevator kind of painful during peak hours.
The gym equipment was basic and nice but the room was very hot. (It was a hot week with outside temps in the high 90s, so some air conditioning would have been nice). Might not make a difference during more mild seasons.
Also, at some point I ran out of toilet paper and no one was picking up at the front desk.

8/10

Excellent

27 Jul 2026

Cindi

Very nice!

8/10

Excellent

27 Jul 2026

Patti

The hotel was fine - I did not know prior (not sure if I missed it in the reservation) that you have to pay to park there. One elevator was not in service but they allowed use of the service elevator.

6/10

Pleasant

26 Jul 2026

Steve

The construction on my floor and above my room was loud.

10/10

Exceptional

23 Jul 2026

Latasha

Great overall

10/10

Exceptional

21 Jul 2026

Judy

Our only complaint was there being only one working elevator. The hotel seemed to be at capacity and there was usually a wait.

2/10

Poor

18 Jul 2026

Chelsea

Would rather stay a few miles away off Harmony, they are nicer, cleaner and you don’t have to pay for parking.

Partner

10/10

Exceptional

17 Jul 2026

Joelle

We stay here often and have since we were in college in the early 90's. The staff is always helpful and friendly. Will be back soon!

Self

10/10

Exceptional

15 Jul 2026

Marilyn

Our stay was wonderful as always, very clean and easy access to the lounge on top floor for breakfast and snacks throughout the day . Staff very friendly and helpful. The only neg -only 1 elevator was working so moving from room to lobby took some time

Partner

6/10

Pleasant

10 Jul 2026

Sam

Front staff on check in was not very friendly (Osama) and was more concerned with getting paid for parking than getting my room key quickly. On multiple websites it gives pricing and clearly states....alll fees included...this isnt the case. One of two elevators was broken and had a large group staying at site. This created long waits to get to and from room. Room was clean but had broken tiles in bath and long black hair on shower walls. Not what I expected for the price. Probably wont be going back to this place.

Self

10/10

Exceptional

09 Jul 2026

Carolynn

Our room was huge, clean and has a nice view of the mountains. The person who checked us in was very friendly. Only one elevator was working so there was an extended wait for it. We tried to have dinner at the hotel restaurant, but no one came out to seat us or was even around. So we had to go off the premises to eat dinner after traveling all day. Overall, 9/10.

Partner

4/10

Poor

09 Jul 2026

Thomas J

Watch out, they charge for parking through another vendor.

Family

10/10

Exceptional

09 Jul 2026

Joe

Clean, helpful staff, and great location.

Friends_and_family Family

4/10

Poor

07 Jul 2026

Bryan

I was very dissatisfied with my stay. First some reason we were given a handicap accessible room, which was no issue. It was at the end of a hall by the fire exit doors. This became important, since one of the two elevators was out of order for the 4 days that we were there and impatient people fled out these doors at all hours. There was no hand soap (and the floor was a little slick?!) so I went downstairs to inform the front desk, as nobody was answering my phone call. Housekeeping quickly brought soap, but I should have checked everything else too (my bad!). In the middle of my shower I find that the shower gel is empty. These are huge bottles affixed to the wall, and you would think that at some time over the last week that someone would have checked the shower gel. I showered with shampoo, tried to call the front desk again without success, and ended up scanning a QR code to inform an AI agent. Luckily I ran into a housekeeper who promised to change the bottle when she cleaned our room (which she did).

These are minor inconveniences and normally don't upset me. The big upset: girls softball tournament in town and the hotel was packed. The staff did nothing to stop them from playing on the one working elevator, yelling across the levels to their friends, and playing catch in the common area of the lobby! I couldn't believe the chaos that the staff allowed. If you're looking for a restful night, try another hotel, at least at the end of June/beginning of July!

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Emily

The hotel is very nice but one of the elevators was down for the entire week there. They also advertise laundry, but they do not have machines available to guests so we had to go to a local laundromat. We were there for a softball tournament so having only one elevator was very inconvenient. Only later in the week did they put up a sign to use the service elevator. They were also out of bar soap for the first 2 days we were there so we had to get our own.

Partner

10/10

Exceptional

06 Jul 2026

Laura

I

Family_with_children

4/10

Poor

06 Jul 2026

Jennifer

I've never left a poor hotel review before, but after three nights of poor sleep, I have no choice.

I'm not overly concerned with appearances as long as a hotel is clean and everything works properly. However, this property could use some updates, starting with the elevators. Only one elevator worked during our entire stay, and we were on the 9th floor. Thankfully, it became less crowded as more guests checked out.

The room itself was a bit outdated but acceptable. The only cleanliness issue was that the bed sheets had yellow stains. Housekeeping replaced them promptly, and the staff was friendly and efficient.

The biggest problem was the air conditioning. No matter what I set it to, the room never cooled below 74°F, and the vent didn't blow toward the beds. With outside temperatures in the 90s, sleeping was miserable. I slept without covers every night and still couldn't get comfortable.

I was also surprised that parking wasn't free, as I've rarely had to pay for hotel parking.

Overall, the room was okay, but the ineffective AC made it difficult to get a good night's sleep, which is the most important part of a hotel stay. I hope they address this issue because the staff was excellent.

Family_with_children

10/10

Exceptional

06 Jul 2026

Anne

We loved our hotel stay! The rooms are clean and comfortable and the staff was very helpful.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Kristina

The property is a bit dated though (mostly) well kept, and the staff was excellent. The issue was that it is a 9-story building with only one of the two elevators working on a busy holiday weekend. The one working elevator was also extremely slow. This meant many people squished into the one elevator each ride which was uncomfortable times. I understand it is costly, though the property needs to invest in improving the mechanical operation of the elevators.

Partner

6/10

Pleasant

05 Jul 2026

Eric

Air conditioning in room didn't work. Only one elevator worked. Had to pay to parking when they have a huge empty lot. Blackout curtains didn't work very well.

10/10

Exceptional

05 Jul 2026

Diane

Not many places to eat. Breakfast at the Hilton lounge was good. Not many activities.

6/10

Pleasant

05 Jul 2026

Emily

The hotel was completely booked and only one elevator was working the entire week. The hotel also advertises laundry facilities but there is none on site. The hotel is nice and clean but the elevator issue and no laundry were a hassle due to us being there for a week long softball tournament.

Partner

2/10

Poor

04 Jul 2026

John

This hotel was very noisy due to the design. The center atrium noise travels up to all the rooms. We could hear everything going on the main floor from our 3rd floor room with our door closed. It was still noisy at midnight.

We won’t be staying here again.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Sam

No free parking. 1 elevator worked for 9 stories. Lots of kids. But it was comfortable.

Self

6/10

Pleasant

28 Jun 2026

Malisa

Unfortunately, I was disappointed with my stay. Late at night, we had an issue with the toilet, and instead of having someone come to fix it or moving us to another room, we were simply given towels and a mop and told to handle it ourselves. That was not the level of service I expected, especially at that hour. While the staff was polite, the way the situation was handled made for a very frustrating experience.

Family_with_children

10/10

Exceptional

27 Jun 2026

Shea

Breakfast wasn’t available with the room

Partner

10/10

Exceptional

27 Jun 2026

Erin

Beautiful hotel and great staff. Would definitely come back.

Pet

10/10

Exceptional

26 Jun 2026

Lawrence

I really like this place and will book it again when I return next month. Absolutely no complaints worth mentioning.

Self

8/10

Excellent

26 Jun 2026

Dakin

Room was clean and overall a nice place to stay. Not hot water for the Monday morning shower. One of the two elevators was not working during part of the stay.

Partner

6/10

Pleasant

24 Jun 2026

Ursula

My sheets were dirty and I needed the entire bedding changed. Staff didn’t offer apologies when I first told them about it and didn’t seem that important to them. Only one of two elevators were working which was inconvenient. Overall cleanliness in my room was subpar with handprints on the window and the room not smelling fresh. I would only stay here again if truly needed for convenience of being across the street from CSU. Otherwise, I’d rather stay somewhere else and drive to CSU.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Ashia

Enjoyed my stay. Super close to the college. Clean and staff is friendly

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Jayme

Perfect location in relation to CSU

10/10

Exceptional

19 Jun 2026

Jason

Love the Hilton - they were so helpful and friendly. Definitely will be staying there again

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Trudy

This is an awesome hotel that would have gotten a much better review IF there was not one ginormous problem. The staff was great in every area of the hotel that we used. The bartender was amazing and the executive lounge offered good breakfast, beverages, and snacks. We were not there during the week to experience the nightly reception. Our room was very clean, comfortable, and had good pillows and toiletries. The negative during our stay was a big one, at least for that time period. The hotel was sold out, with major conventions and all of the ballrooms etc., in use. There was only ONE working elevator. The wait to move up and down floors, within the hotel, was 10 minutes or more EACH TIME. We were there for a wedding and a lot of activities outside of the hotel, so we had to come and go A LOT. The elevator situation was not resolved in the 4 days we were there. That seems shameful for a huge, higher end, hotel brand, like Hilton!! I do not believe there couldn't have been service provided to that elevator in 4 days, if they cared about the problem and their guests. It was a major inconvenience that was seemingly ignored, except for a paper we're sorry sign on its door.

Family_with_children

10/10

Exceptional

16 Jun 2026

Emily

Great stay

Family

10/10

Exceptional

16 Jun 2026

Donna

Nice hotel very clean

4/10

Poor

15 Jun 2026

Cassandra

Brand and rate def didn't align with the quality but I did sleep well. Pillows were great!!

8/10

Excellent

14 Jun 2026

Shelly

As expected. Nice location.

Friends

10/10

Exceptional

14 Jun 2026

Angela

We love this hotel and the location. Paying for parking isn’t the best and the train can be annoying at night.

Partner

8/10

Excellent

12 Jun 2026

Basia

We stayed from Friday to Sunday and were disappointed that of the 2 elevators one was out of order the entire stay. Made for long waits.

Friends_and_family Friends

10/10

Exceptional

11 Jun 2026

Jackie

My friend said she felt like royalty!

Self

10/10

Exceptional

09 Jun 2026

Kenneth

The room was clean, and the staff was exceptionally friendly. We were also upgraded to the executive room that included breakfast.

6/10

Pleasant

08 Jun 2026

Anne

One elevator was broken for the entire stay. Other elevator stopped and one person had to be rescued by fire department. We had to use the stairs. Also the handle to our sink fell off.

Partner

10/10

Exceptional

08 Jun 2026

Deborah

Love this place it’s a great place to stay location of fantastic , near my daughter’s apartment. There is a walking trail close by and lots of restaurants. Staff is always great and the property is well maintained, there are views of the mountains, and the barista always remembers my drink order , she is great !

Self

10/10

Exceptional

08 Jun 2026

Albert

Staff was excellent at all levels.

Partner

10/10

Exceptional

07 Jun 2026

Dan

Great location and very nice prperty

Partner

6/10

Pleasant

05 Jun 2026

Gevorg

A nice 3 star hotel. The rooms were large. The hotel need a reno. Stayed for 3 nights and 1 of the 2 elevators was not working.

Friends

8/10

Excellent

03 Jun 2026

Joseph

Be prepared to pay parking.

Partner

10/10

Exceptional

03 Jun 2026

Suzanne

Lots of amenities for the cost. Extremely helpful staff.

Partner

4/10

Poor

02 Jun 2026

john

Everything was wonderful - except for one thing. In a nine-story hotel, the elevator makes a big difference. The hotel had one elevator only, the other one was out of service for an extended time. Management indicated that it could be months until it was fixed. For that I gave the hotel two stars. Gross inconvenience.

10/10

Exceptional

01 Jun 2026

Michael

Amazing and clean!

Self

10/10

Exceptional

01 Jun 2026

Kyle

Great stay! We’ll be back.

Partner

6/10

Pleasant

31 May 2026

Christa

I was looking forward to a restful night but the lobby is so loud that this wasn’t possible. Kids were screeching until close to midnight and there were adults talking loudly well into the night. The building echoes and carries sound everywhere. The doors have large gaps under the doors that carry both noise and sound. So disappointed to have chosen a nicer hotel only to be met with the noise level of a trashy one.

Self

10/10

Exceptional

30 May 2026

Evelyn

Danielle at the front desk was AMAZING! One elevator was out the whole stay which was a bummer but other than that it was a great stay. Not free parking was a bit insane too but with how close to campus I guess I get it.

Partner

6/10

Pleasant

29 May 2026

Jennifer

Have to PAY for Parking which is super annoying. It's $15 I believe, but they gave me a code for a discount which made it $12. I will stay somewhere else next time, just because of the parking situation.

Hotel is just okay, dated but kept clean. The open lobby is somewhat strange and has old fake plants hanging off the sides of the walkways. One of the elevators was out of service. Went to the Starbucks in the morning, all the lights were on and looked open, but no barista. I stood around for a few minutes and then left and got coffee somewhere else.

I've stayed at much nicer Hiltons.

10/10

Exceptional

28 May 2026

Marian

I like how light and airy the building is~ no inside corridors. All halls overlook the lobby. Clean rooms and attentive housekeepers

Family

10/10

Exceptional

27 May 2026

Justine

Staff was extremely helpful especially considering it was a busy graduation weekend. Highly recommend

Friends_and_family Friends

8/10

Excellent

26 May 2026

William

Great atrium hotel. Parking cost more than expected.

Self

10/10

Exceptional

26 May 2026

John

They accommodated our request for adjoining, connecting rooms without hesitation. Service was great, food was good and hotel was quiet. The only issue is that one of the 2 elevators was out of order and several times I waited 5 or 10 minutes for an empty elevator. Normally, I could take the stairs, but traveling with a disabled child, service dog and all of the equipment needed made stairs impossible. I heard that this elevator has been out of order for months. That seems beneath Hilton to leave 1 elevator in service for a hotel with more than 200 rooms over 9 floors. That's the only issue I have. Other than that, it was a great stay.

Family_with_children

10/10

Exceptional

25 May 2026

Krista

Easy to check in! Comfortable beds and pillows.

Partner

6/10

Pleasant

25 May 2026

James

Older property, built in the 1980s and only has two elevators for over 200 rooms and one was non functional. Indeed, I waited nearly 30 minutes for an elevator to tote my luggage to the first floor at checkout.

A hotel which is in the indeterminate age range. Not new and not yet aged enough to have developed character. It just is.

Parking is much worse than my previous stay. They have now contracted an independent company to manage and the QR code and shortcode website are complex and the discount code provided by the hotel staff was so difficult to use that I abandoned the attempt and paid full price for parking. A big step in the wrong direction.

The only particular advantage, if you can call it that, is that the property is across the street from the CSU main campus.

Family

6/10

Pleasant

24 May 2026

Heather

This is just not a place I’d ever choose willingly to stay again. I’ve never in my life heard of having to pay for parking at a hotel you’re staying at, but okay. Not the end of the world. One of the elevators was broken and the stairwell looked like it had been used in a serial killer flick- perhaps several. The worst part was the overall smell of the place- it smelled like mildew and despair. The common era has these two fountains that just…must the whole place up. It’s just… a sad, neglected, smelly building.

Partner

10/10

Exceptional

24 May 2026

Mike

Super helpful humans at check in. Would do again

Partner

10/10

Exceptional

23 May 2026

Evelyn

Danielle at the front desk was AMAZING! She took care of everything for us! I would stay here again even though one of the elevators was broken for our wntire stay!

Partner

8/10

Excellent

22 May 2026

Louis

Only one working elevator for 8 floors and hundreds of rooms.

Self

8/10

Excellent

21 May 2026

christopher

This is going to sound petty but the toilet paper was so thin you could see through it. Not to mention that it was delaminating so it was in two extra thin sheets. Please spend the extra 5c and get a better product.

10/10

Exceptional

19 May 2026

Adam

Great place will stay again

4/10

Poor

18 May 2026

jennifer

Room wasn’t as clean as we expected. No breakfast included. Coffee machine was broken, elevator was broken

Family_with_children

10/10

Exceptional

18 May 2026

Jean

Our server Victoria and front desk person Danielle were awesome

Partner

6/10

Pleasant

17 May 2026

Margaret

Went for CSU graduation. They raised their prices significantly because they are closer to campus. Room service wasn’t operational for two of the night we were there. Our door didn’t have a “Do not disturb “ placard- no cups or glasses in the bathroom- no make up mirror.

Partner

6/10

Pleasant

17 May 2026

Brad Garrett

I made this reservation on Oct 2025 for a stay in May 2026 standard King roomwith some requests like extra pillows. I showed upon time and got my room keys. I opened the room door and I was greeted to a small room with a massive bathroom and a full set up of ADA compliant shower bars and seats. Everything was the height of a person in a wheelchair. I decided to just let it go and enjoy my trip. I was realizing it was very warm in the room and why can’t I figure out how to bring the temperature down from almost 80 degrees. After staying awake most of the night sweating my ass off I said something to the Manager and then the GM, and she offered to switch my room.
I went to the new room to drop my bags and wash my face. The knob for hot water was broken and the hot water knob literally fell off!
It was just one thing after another.
It’s a very attractive but not maintained hotel.
I was just really disappointed bc I’ve stayed at other Hiltons over the years and this one just dropped the ball over the course of the weekend. And because it was graduation weekend the prices were practically double.

The breakfast buffet was more of the same. Eggs, potatoes, waffles some fruit and a omelette station. Most of it was cold and bland.
Didn’t go back the next day.
You would have thought to give me future credits someplace since they aren’t going to Comp me.

10/10

Exceptional

17 May 2026

Julianna

Room was small but comfortable, staff was very friendly.

Family

8/10

Excellent

15 May 2026

Jer

You should not pay for parking, but here you do. Ridiculous.

Family_with_children

4/10

Poor

11 May 2026

Lori

Beds were very hard paying for parking, wifi, and breakfast is ridiculous. Random charges from the hotel after I paid for parking through a 3rd party

Family_with_children

10/10

Exceptional

11 May 2026

Jill

Staff at this hotel are top notch. Go over and above to make your stay memorable

Family

8/10

Excellent

10 May 2026

Michael

A

Friends_and_family Family

6/10

Pleasant

06 May 2026

Tony

For a hotel that was advertised on the Colorado Marathon webpage as a partner hotel, advertised with early breakfast available from 3:30am, then kitchen was not open till 6:30am. In addition the hotel booked a gala in the lobby on the same night which was very noisy until 11pm when all the marathon runners needed an early nights sleep.

Family

10/10

Exceptional

05 May 2026

Guy

earlier check in time would be nice

Self

8/10

Excellent

04 May 2026

Connie

Computer system was down so it took a really long time to check in. Also, it’s an open atrium in the middle of the hotel- there was an event going on and it was loud. However, staff was helpful and it was close to where I needed to be. Parking also became an issue because of the event- I was lucky to get a spot when I returned from dinner. Also, parking was not free.

Self

4/10

Poor

04 May 2026

Alyssa

Our bathroom had pretty significant issue with what appeared to be mold. The only ammenity was a bar of soap and shower cap. The bed was comfortable, and the room was clean. There was some sort of conference/gala downstairs that was super loud until about 10p. Would not stay here again. There was also something charged to our room (not by us) and it is quite a process to get this rectified. Had to pay extra for parking and there were no parking spots after paying.

Partner

10/10

Exceptional

03 May 2026

Cyril

The Hotel is the best in the area. The staff are always helpful. The rooms are always clean

Partner

8/10

Excellent

30 Apr 2026

Karen

The kitchen was closed for several days which was highly inconvenient, as our hotel choice was made due to the food/ bar usually available there. It was a special event and I resent the added complexity of having to get the family out, figure out where to go, spend all the extra time and has driving to restaurants. The staff was very nice.

6/10

Pleasant

30 Apr 2026

Tim

I booked the Hilton even though it cost a bit more for proximity and past experience. The staff and cleanliness were up to Hilton standards, the physical plant not so much. A drawer handle came off in my hand. The hot water tap did too. And I was shocked every time I used the electronic room key. The property was originally flagged as a sub brand and I think it shows.

Family_with_children

10/10

Exceptional

28 Apr 2026

Cheri

Our room was very spacious and clean. The staff was very helpful with my questions. I would come back again.

Partner

8/10

Excellent

26 Apr 2026

Jennifer

The staff was very friendly and welcoming. The beds were comfortable. The location is great! My only complaint is that the room was stuffy and the windows don’t open. But overall, I would highly recommend this hotel.

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Amy

Comfortable hotel with nice amenities offered. Convenient location and friendly and helpful staff.

Business

10/10

Exceptional

24 Apr 2026

Asitha

Very convenient. Good accessibility

10/10

Exceptional

20 Apr 2026

Gina

Enjoyed some time playing games and relaxing in the main large atrium area, which was a bonus, and having a Starbucks on the properly was pretty sweet!

Partner

8/10

Excellent

20 Apr 2026

Elizabeth

The gym is clean and good equipment.
The restaurant is under renovation so not much food available. The coffe shop in has good drinks.

Family

10/10

Exceptional

17 Apr 2026

Shannon

Very convenient for spending the weekend with my college student. Staff was super friendly!

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Kim

Nice, clean, great lobby

Family

8/10

Excellent

14 Apr 2026

greg

no reason this property should have pay parking, I had to leave day early and they refused to work with Expedia to adjust the last day. t

Business

2/10

Poor

12 Apr 2026

Jessica

We were told we were “upgraded” at check in. It was literally an “upgrade “ to a handicap room. The door to the bathroom didn’t even have a handle on the inside. You had to put your finger in a screw hole to try and open it. Not to mention I had booked the most expensive room as it was. They also didn’t advertise you had to pay for parking until we were checking in. They advertised charging stations which there were none to be found. Their choice to handle
This was to offer a 20% discount off the parking fee. Would not recommend nor will ever Stay here again: front desk was rude: cleaning folks were rude.

Partner

10/10

Exceptional

10 Apr 2026

Toby

Safe clean Convient location to food and downtown. Staff was very helpful and communicative. Lots of Parkin space but charged for it which as a Hilton honors member feel they should have free parking available

Partner

10/10

Exceptional

08 Apr 2026

Judith

Very nice stay, visiting to tour CSU

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Toby

Great location friendly helpful staff. Quite clean and peaceful. Self parking paid little to much

Partner

4/10

Poor

04 Apr 2026

Scott

The hotel has a large open atrium style and hosts large special events with hundreds of people and amplified music and speaking. This went on until 10:45 PM. The noise makes it into the rooms making it impossible to sleep or relax. The special evens also fill the parking lot making it hard to park for guests, even when they require you to pay for parking. Check for events happening during your stay. Otherwise the hotel is clean, but average.