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Best Western Douglas Inn & Suites

Douglas - AZ · United States

199 E 7th StreetView location

8.8/10Excellent470 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort9.0/109.0
Condition9.0/109.0
Location9.4/109.4
Neighborhood8.2/108.2
Value8.0/108.0
Amenities8.8/108.8
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  • Business hotels
  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Best Western Douglas Inn & Suites

Douglas, Arizona is conveniently close to the Mexican border, making our property a favorite for those heading across the border. Your Best Western Douglas Arizona property combines quality with competitive rates.

If you're looking for hotels near the Mexico border, our friendly staff is happy to welcome you during your vacation, extended stay, or when you're simply passing through. We're located on the main street so everything is right at your doorstep.

Located next to fast food restaurants, it's easy to pick up your favorite snacks and treats. When you're staying close to the Mexico border, convenience is key.

Whether you're here for business with Border Customs, regularly do business internationally or you're headed on an epic road trip, staying in a comfortable guestroom can make your trip even easier.

Read more about this hotelShow less

Softball tournaments also bring guests to our Douglas hotel, and we're happy to work with teams and fans and we offer blocked rooms. With Cochise College nearby, we also specialize in longer stays for those who are here for a term.

The County Fair and Rodeo in September brings many guests to the area as well, and we are the perfect place to stay after a long day of rodeo events or fair activities.

Cyclists enjoy our property because of the spacious and cool rooms, as well as plenty of peace and quiet. Whether you're doing corporate business across the border or on a relaxing getaway, we have the amenities that make you feel at home.

Border Customs employees and Border Patrol agents call us their home away from home, largely because of the cleanliness, service and hot free breakfast. Enjoy free Wi-Fi when you stay with us, so it's easy to keep up with the business side of things or check out what's happening nearby.

Need suggestions? Our friendly staff members are happy to provide tips on the best restaurants and activities in Douglas. Book a stay at Best Western Douglas Inn & Suites today! Enjoy your stay.

Located in Douglas, Best Western Douglas Inn & Suites is within a 5-minute drive of Tenth Street Park and Casino M. This hotel is 2.8 mi (4.5 km) from Douglas Municipal Golf Course and 9.5 mi (15.2 km) from Cochise College Douglas Campus.

Make yourself at home in one of the 69 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.

Popular amenities

Parking available
Dining services
Concierge
Laundry
Gym
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until Anytime
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)

Important information

  • You need to know
    • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Minimal age
    21
  • Optional fees
    • Rollaway bed fee: USD 10.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Tenth Street Park 1.1 km / 0.7 mi
Casino M 3.3 km / 2 mi
Douglas Municipal Golf Course 4.5 km / 2.8 mi
Cochise College Douglas Campus 15.2 km / 9.5 mi
Slaughter Ranch 28.6 km / 17.8 mi
Warren Ballpark 37.1 km / 23 mi
Erie Street 37.5 km / 23.3 mi
Bisbee World War II Memorial 38.4 km / 23.8 mi
Lavender Pit 38.4 km / 23.8 mi
Queen Mine 39.8 km / 24.7 mi
Muheim Heritage House 39.9 km / 24.8 mi
Bisbee Mining and Historical Museum 39.9 km / 24.8 mi
PanTerra Gallery 40.1 km / 24.9 mi
The Bisbee Seance Room 40.1 km / 24.9 mi
Central School Project Center for the Arts 40.2 km / 25 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 69
  • Number of floors (main building): 3
  • Suites: 20
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fi
  • Laundry serviceExtra charge
Show 19 more facilities & services
  • Babysitting serviceExtra charge
  • Multilingual staffExtra charge
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Lift accessExtra charge
  • GymExtra charge
  • BarExtra charge
  • Restaurant
  • Conference room: 1
  • PhotocopierExtra charge
  • Business centreExtra charge
  • Outdoor freshwater pool: 1
  • Steam bathExtra charge
  • Hot tubExtra charge
  • MassageExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Non-smoking establishmentExtra charge
  • FitnessExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM

    Photos are not available for this room type.

    Best Western Douglas Inn & Suites

    DOUBLE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Best Western Douglas Inn & Suites

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 21 m²DBL.ST-8
    DOUBLE STANDARDPhoto unavailable4 photos

    Best Western Douglas Inn & Suites

    DOUBLE STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-8

    Room amenities

    • Cable TV
    • Alarm clock
    • Desk
    • Wake-up service
    • Wi-fi
    • Ironing set
    • Microwave
    • Internet access
    • Direct dial telephone
    • Hairdryer

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • Accessible • 21 m²SUI.H6-5
    SUITE AccessiblePhoto unavailable4 photos

    Best Western Douglas Inn & Suites

    SUITE Accessible

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-5

    Room amenities

    • Microwave
    • Internet access
    • Direct dial telephone
    • Hairdryer
    • Cable TV
    • Desk
    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Ironing set

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARD • 21 m²QUA.ST-6
    QUADRUPLE STANDARDPhoto unavailable5 photos

    Best Western Douglas Inn & Suites

    QUADRUPLE STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST-6

    Room amenities

    • Cable TV
    • Hairdryer
    • Direct dial telephone
    • Internet access
    • Microwave
    • Ironing set
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Desk

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Best Western Douglas Inn & Suites

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO QUEEN BEDS NON SMOKINGRoom • TWO QUEEN BEDS NON SMOKING • 1 Bedroom • 21 m²ROO.2Q-NM
    Room TWO QUEEN BEDS NON SMOKINGPhoto unavailable5 photos

    Best Western Douglas Inn & Suites

    Room TWO QUEEN BEDS NON SMOKING

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q-NM

    Room amenities

    • Ironing set
    • Microwave
    • Internet access
    • Direct dial telephone
    • Hairdryer
    • Wake-up service
    • Alarm clock
    • Desk
    • Cable TV
    • Wheelchair-accessible
    • Wi-fi

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    Best Western Douglas Inn & Suites

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN

    Photos are not available for this room type.

    Best Western Douglas Inn & Suites

    QUADRUPLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 21 m²SUI.ST-8
    SUITE STANDARDPhoto unavailable7 photos

    Best Western Douglas Inn & Suites

    SUITE STANDARD

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-8

    Room amenities

    • Direct dial telephone
    • Ironing set
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Desk
    • Cable TV
    • Microwave
    • Internet access
    • Hairdryer

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 21 m²SUI.ST-7
    SUITE STANDARDPhoto unavailable5 photos

    Best Western Douglas Inn & Suites

    SUITE STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-7

    Room amenities

    • Direct dial telephone
    • Internet access
    • Microwave
    • Ironing set
    • Hairdryer
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Desk
    • Cable TV

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Best Western Douglas Inn & Suites

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG

    Photos are not available for this room type.

    Best Western Douglas Inn & Suites

    SUITE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Best Western Douglas Inn & Suites

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room NON SMOKINGRoom • NON SMOKING • 1 Bedroom • 21 m²ROO.NM
    Room NON SMOKINGPhoto unavailable3 photos

    Best Western Douglas Inn & Suites

    Room NON SMOKING

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM

    Room amenities

    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Desk
    • Cable TV
    • Hairdryer
    • Direct dial telephone
    • Internet access
    • Microwave
    • Ironing set
    • Wheelchair-accessible

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Best Western Douglas Inn & Suites

8.8
Excellent
470 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
9.0 /10
Condition
9.0 /10
Location
9.4 /10
Neighborhood
8.2 /10
Value
8.0 /10
Amenities
8.8 /10
100 reviews shown
2/10
Poor
25 Jul 2026
Chris
The Clerk Nay, and the morning clerk both decided to tell me you should have book a 3rd party with Expedia, then I asked for two nights, was over charged $100.00 a night for this Hotel! They don’t care, the mentality is who cares, and if you are the owner of this Hotel I would get rid of both morning and evening staff, absolutely worthless. They are just there for themselves and not your Customers! Entitled for sure and useless
10/10
Exceptional
09 Jul 2026
Michael
Everything was great. I truly have no complaints.
Family_with_children
8/10
Excellent
22 Jun 2026
Hortensia
We'll be back.
10/10
Exceptional
20 Jun 2026
Mario
Very good experience
10/10
Exceptional
27 Apr 2026
David
Staff was friendly and helpful. Some items on the breakfast menu ran out before the closing period.
Family_with_children
10/10
Exceptional
20 Apr 2026
David
Overall, front desk staff was pleasant and helpful. Rooms were clean and comfortable. Breakfast was good. Staff even accommodated a delay in our check out. That was appreciated.
Family_with_children
10/10
Exceptional
19 Apr 2026
Isaac
front desk friendly
Partner
10/10
Exceptional
28 Feb 2026
Richard
The staff was wonderful and very accommodating to our needs. The room was clean. Location worked well. Again, great staff.
Family
10/10
Exceptional
06 Jan 2026
Monica
Everything was great, staff were great and it was nice and quiet.
10/10
Exceptional
24 Nov 2025
Rudolph
clean rooms
Friends_and_family Family
10/10
Exceptional
21 Nov 2025
Gary
The room was spotless. Wonderful stay at the Best Western Hotel in Douglas,Az
Business Partner
10/10
Exceptional
15 Nov 2025
Daniel E
Staff was amazingly friendly and helpful. Common areas on the property, lobby, hallways, elevator, stairwell were all spotless and extremely well maintained. Our room was super clean and everything in the room was in like new condition. Bot the pillow were not very comfortable for us. We easily recommend this property
Leisure Partner
10/10
Exceptional
31 Oct 2025
Kimberly
Very large room
Leisure Self
10/10
Exceptional
14 Sep 2025
Sean
Great experience! Will definitely check in again!!
Leisure Family_with_children
8/10
Excellent
30 Aug 2025
Daniel
Not the hotels fault but room had a slight smoke smell.
Leisure Partner
10/10
Exceptional
06 Jul 2025
Aurora
Very clean and quiet. The breakfast was very good . Coffee was good.
Leisure Family
8/10
Excellent
18 Apr 2025
carlos

Good stay

Good stay in general
Business
6/10
Pleasant
04 Apr 2025
Christina
The breakfast was no go eggs got my son sick. The waffle maker was broken and the juice maker was also broken
Business Family
10/10
Exceptional
23 Feb 2025
Verified traveler

Mexico trip

We lived it
Business
10/10
Exceptional
16 Feb 2025
Rhett
It was a great experience.
Leisure Partner
10/10
Exceptional
21 Jan 2025
Samuel
it was clean, and quiet. perfect experience. Would recommend.
10/10
Exceptional
15 Jan 2025
Herman
Great staff
10/10
Exceptional
17 Nov 2024
Kerri
Check-in was great and the young lady at the desk was accommodating.
Business
8/10
Excellent
17 Nov 2024
Maureen

First stay

We found the staff very helpful, the hotel very comfortable and clean. Breakfast ok. However the lack of provided usb stations to charge personal devices was disappointing.
Business
10/10
Exceptional
06 Nov 2024
Verified traveler
It was a great stay! The only complaint was that the room still seemed dark with all the lights on... other than that we had an amazing time here
Partner
10/10
Exceptional
28 Oct 2024
Michelle
Great cust svc
Leisure Friends
8/10
Excellent
27 Oct 2024
Lillian
Room was clean and nicely kept.
Leisure Family
10/10
Exceptional
18 Oct 2024
Carlos Arturo
Nice property
Business Self
8/10
Excellent
16 Oct 2024
Kathy

Husband slipped coming out of shower

My husband fell on Monday in the walk-in shower - slipped on the slick floor because the tile is slick when coming out of the shower. He hurt his knee, back and shoulder. Had to use a walker for a couple of days. Please review taking precautions to address this issue.
Friends_and_family Family
2/10
Poor
20 Aug 2024
Verified traveler

Bed Bugs!

Beware they have bed bugs! I stay here on 8/13 and I was awaken by bug bites on my arm. When I got up and turned on the light they were like 5-6 bugs crawling around. I called the front desk and they gave me another room but I was not comfortable after seeing all the bugs so I left. I called the next the hotel in the morning to talk to someone about it. The person who answered asked if I had photos and told me someone would be reaching out. It’s been a week and not one person has reached out. I will never stay here again.
Business
10/10
Exceptional
19 Aug 2024
Robert
We were very happy with our stay here.
Leisure
10/10
Exceptional
13 Aug 2024
Gabriela
Nice place to stay
10/10
Exceptional
11 Aug 2024
J
Great and family friendly.
Business_and_leisure Family_with_children
8/10
Excellent
05 Aug 2024
Rochelle

Business trip

Best part about this hotel is the location to Mexico. Went for a work trip and it was conveniently located. Hotel was basic. Nothing to dream about.
Business
8/10
Excellent
07 Jul 2024
Leonela
Great staff, clean areas. Rooms were in great shape.
Business_and_leisure Family
8/10
Excellent
27 May 2024
Rudy
\"The property is clean, and the staff are really nice. But if you book a room here, try to get one on the 3rd floor. We stayed on the 2nd floor, and it got pretty noisy between 9 pm and midnight, especially from the room right above us. There was a lot of walking around and loud talking.\"
Leisure Partner
6/10
Pleasant
08 Apr 2024
Trendy
I was charged wrong. Did not honor my price from hotel.com. I would like a refund.
10/10
Exceptional
04 Apr 2024
Gregory
Nice room. Easy access location.
Leisure Partner
10/10
Exceptional
29 Feb 2024
Alex
It was a nice touch to have coffee and breakfast. The staff was very friendly and helpful.
Leisure Family
10/10
Exceptional
16 Feb 2024
Santiago
Staff are great!
Business
10/10
Exceptional
20 Dec 2023
John
None
Business Partner
10/10
Exceptional
09 Dec 2023
Robert
The only set back is the price to stay a night was high, but other than that was nice
Family_with_children
8/10
Excellent
02 Nov 2023
Patty
Everything was good except the beds. The mattress was so hard I told my husband I felt like I was sleeping on the floor. We have stayed there many times in the past, and the beds were not as comfortable, but I don’t remember them being this hard.
Leisure Family
4/10
Poor
10 Oct 2023
Jo

Disappointing Stay

For the amount of money that was spent, one would expect a better visit. The elevator was out, the ice machine wasn't working and the pool was closed. This was a busy weekend in town. The hotel should have been prepared.
Friends_and_family Family
10/10
Exceptional
07 Sep 2023
Brian
all good
10/10
Exceptional
24 Jul 2023
J
Easy access to property location.Clean,quiet and safe .Walkable to nearby restaurant's and shopping centers.Convenient enough to drive into Agua Prieta,Sonora, México for additional shopping.
Business_and_leisure Family_with_children
2/10
Poor
27 Jun 2023
Frank
Housekeeping came into our room unannounced and early in the morning when we had our privacy sign up. And they did it twice! Messed up our who stay be usse we wanted to sleep in.
Partner
2/10
Poor
24 Jun 2023
Juan
Property is fine, but Expedia process a wrong reservation, higher rates, wrong dates
Business_and_leisure Family
10/10
Exceptional
06 Jun 2023
Gail
Easy to find. Clean and comfortable. Nice staff.
Business Self
10/10
Exceptional
23 May 2023
Robert F
Quiet Safe Hotel. Staff was Great and Customer friendly from check in to out We will be back !
Leisure Family
10/10
Exceptional
10 May 2023
Cindy
We stay here every time we come to Douglas. We love the pool, friendly staff, and full breakfast.
Leisure Partner
10/10
Exceptional
01 May 2023
Claudia
Lots of parking. Breakfast is well served. Very clean and comfortable rooms. Ver spacious.
Leisure Family
8/10
Excellent
14 Apr 2023
Raymond
Nice quiet place but not much worked in the fitness center, otherwise good
Partner
10/10
Exceptional
08 Apr 2023
Jim
overall great. we could walk to dining. breakfast was really good too.
Leisure Family
10/10
Exceptional
23 Jan 2023
Jessica
Everything was great
Leisure Family_with_children
8/10
Excellent
02 Jan 2023
Verified traveler

Always enjoy

I always enjoy staying here when I come to Douglas. Best hotel in town. Breakfast is always good as well.
Friends_and_family Family
8/10
Excellent
13 Dec 2022
GORDON
Good breakfast selection. Large spacious room.
Leisure Family
8/10
Excellent
11 Dec 2022
Esther
One of the cleaner hotels I’ve stayed in
Business Self
10/10
Exceptional
01 Dec 2022
Alejandro Valdez
First time in Douglas had a appointment with USBP and it was really close hotel didn’t smell awful only suggestion work on the breakfast
Business Partner
8/10
Excellent
29 Oct 2022
Ray
Room was great. Bed was very hard. Hotel is on a busy street with emergency vehicle sirens going up and down the steet all night.
Partner
10/10
Exceptional
03 Oct 2022
Joseph
The staff was very friendly and the rooms were very clean
Leisure Family
10/10
Exceptional
03 Oct 2022
Ana Louisa

Great

Everyone was very helpful and friendly.
Friends_and_family Friends
10/10
Exceptional
27 Sep 2022
JACK

Douglas

Great clean place to stay. Decent breakfast
Business
10/10
Exceptional
28 Aug 2022
William
Best hotel in Douglas.
Business Self
10/10
Exceptional
26 Aug 2022
Maria N

9/10!

It was a great stay, safe area, well-lit parking lot, there was a full breakfast in the morning and I had a smooth check-in and check- out. Good cleanliness. 9/10! I would stay here again, it is also veeeery close to the border.
Partner
10/10
Exceptional
08 Aug 2022
J
Everything was great except for the fact that the pool was out of order.
Business_and_leisure Family_with_children
10/10
Exceptional
05 Aug 2022
Marichu
Friendly staff. The place is well-kept and clean.
Partner
6/10
Pleasant
01 Aug 2022
David Orriss
First I must say that the staff were absolutely outstanding. They were profession, kind, courteous and the kind of people I would want to live next door to. In fact those people are the ONLY reason I would consider returning to this hotel. They are a treasure and a credit to best western.

However.. where do I start with everything that was wrong....? All of the exercise equipment was in disrepair. The pool had a sign saying \"closed until further notice\" and BOTH were still listed as amenities on the Expedia website. I used to WORK for Expedia.. I KNOW you can remove it from your amenity list in 30 seconds because I BUILT that system.. Best Western is NOT being customer-centric at ALL by leaving those amenities listed on the website if they're not available or in need of repair. Also the third-floor ice machine is a leaking, dead pile of rot and spare parts. BW - get this place turned around. Your customers deserve better.
Leisure Family
8/10
Excellent
28 Jul 2022
John
-
Business Family
10/10
Exceptional
04 Jul 2022
Maria
From the bed to the bathroom really clean 5 stars , just was trying to hang out a bit in Lobby but seemed way to hot but other than that everything was really nice
Leisure Family_with_children
10/10
Exceptional
27 Jun 2022
Raul
Clean
Leisure Self
8/10
Excellent
12 Jun 2022
Elda
Was there for a family funeral. Hotel was good for one night. Cleanliness is a must! TV control did not work in room.
Friends_and_family Family
10/10
Exceptional
31 May 2022
Manuel
Everything
Business Partner
10/10
Exceptional
23 May 2022
Brandon

Overall Great Service

Pool was like ice but overall the stay was great! The staff was very friendly and helpful!
Friends_and_family Family
10/10
Exceptional
07 May 2022
Jeremy

Clean and comfortable

The staff was very friendly and helpful!
Business
10/10
Exceptional
21 Apr 2022
Jim
Very nice stay. Location is perfect. Staff was very nice. A little bit pricey but I think it was because of easter weekend.
Business Family
10/10
Exceptional
19 Apr 2022
Arnulfo
Overall pleasant!
Business Family
10/10
Exceptional
18 Apr 2022
Maria F.
Clean and quiet
Business_and_leisure Partner
10/10
Exceptional
23 Mar 2022
Celina

Clean and comfortable

Clean room, bed and pillows comfortable, breakfast outstanding.
Friends_and_family Family
2/10
Poor
21 Feb 2022
Mike
I reserved a king hot tub room.
The hotel said Expedia dropped the ball and screwed up my reservation so I ended up with a two queen no hot tub.
I drove 300 miles for a two day trip, the hot tub was supposed to be the hi light of the trip, it was a birthday trip for my girlfriend.
Needles to say I won't be using Expedia again.
Thanks for ruining our trip.
Leisure Partner
10/10
Exceptional
19 Feb 2022
Brenda
The staff was great and the rooms were clean and comfortable. We will definitely stay here again
Family_with_children
10/10
Exceptional
13 Feb 2022
Paola
Very clean and spacious rooms. Very close to US customs if you have appointments.

The hotel offers free breakfast which consists of cereal, coffee, yogurt very simple.

The staff very nice and friendly expect for the lady assisting in the breakfasts area.
10/10
Exceptional
06 Feb 2022
Chris

Excellent

Very nice look forward to staying again on my next trip. Highly recommend
Business
10/10
Exceptional
26 Jan 2022
julie
Very clean and new. Comfortable beds. Large rooms.
Leisure Friends
6/10
Pleasant
21 Jan 2022
Jeffrey

Don’t eat the free breakfast

Decent stay, my daughter got sick after the free breakfast pancakes. she barfed and felt better after that.
Friends_and_family Family
4/10
Poor
18 Jan 2022
Vanessa
Hotel did not provide the room promised on my Expedia order. I was supposed to stay in a king bed & hot tub suite but instead was provided with a regular 2 queen bedroom.

When calling the attendant at the front desk he said that since I ordered online I wouldn’t be able to get the room I paid for since “Expedia has the rooms listed wrong on the site”. He said there was nothing he could do and said good night… not the best Experience
Business Partner
10/10
Exceptional
31 Dec 2021
Bethany
It was just right in every way. Friendly staff, clean room, good breakfast.
Leisure Family
10/10
Exceptional
30 Dec 2021
Lourdes

Great stay

The room was clean and slept comfortably
Friends_and_family Family
10/10
Exceptional
27 Nov 2021
Amy
Na
Leisure Partner
2/10
Poor
30 Oct 2021
Robert

Sleepless in Douglas

As a comedy show, the Best Western in Douglas would be a big hit, but as a place to sleep, it's one-star. Our experience: Around midnight, the smoke detector starts beeping, the loud, low-battery beep. A hotel staff person came to our room, looked at the high ceiling and noted that he would have to \"go get the ladder.\" Time passes, he comes back ... can't find the ladder but here's a step stool. Which brings him nowhere near the steadily beeping smoke detector. Finally, we pack up, move to a room across the hall, where you can still hear the smoke detector and the person in the room next door has his/her television at deafening volume. Maybe to drown out the beeping. I think we got two hours of sleep. It was kind of funny. It comes down to whether you want humor or sleep at a hotel!
Partner
8/10
Excellent
11 Oct 2021
Kirsten
Spacious room. Both clean and quiet.
Leisure Family
10/10
Exceptional
28 Sep 2021
Alba Nora
Very clean.
Leisure Family
6/10
Pleasant
19 Sep 2021
William
The kitchen are was closed for repairs.
Business_and_leisure Self
10/10
Exceptional
18 Sep 2021
Verified traveler

Recent stay

Great stay & amenities for a quick trip
Friends_and_family Family
8/10
Excellent
13 Sep 2021
CYNDI
Overall Very clean but they should serve breakfast at least until 11:30 am
Leisure Family
10/10
Exceptional
06 Sep 2021
Mari
Very nice
Leisure Family_with_children
10/10
Exceptional
16 Aug 2021
Verified traveler
Check in time took 15 minutes and we just wanted to get out key card, pay and go to sleep
Leisure Partner
10/10
Exceptional
13 Aug 2021
Verified traveler
I like that it was remodel and who can I talk to about a refund because I check out early?
Business Family_with_children
10/10
Exceptional
31 Jul 2021
Verified traveler
It is a well managed hotel. In my opinion, you won’t find better lodging in the area.
Business Self
6/10
Pleasant
26 Jul 2021
Verified traveler
Bathroom had hair in the sink when I arrived and someone left a makeup brush under the toilet. The shower head was not working great. The gal at front desk on Friday night could not smile.
Self

Location & surroundings

Best Western Douglas Inn & Suites
199 E 7th Street, Douglas, United States

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Best Western Douglas Inn & Suites

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