The Inn on Storrs

2/10

Poor

20 Jul 2026

Jessica

I checked in at the Inn at Storrs after my daughter’s orientation at UConn. As I drove into the parking lot I noticed that all the rooms were ground level which was fine, however the doors around the property were all unlocked. This meant that you did not have to go through the front door in order to get to the rooms. As I entered the property, I noticed a heavy smell of air freshener and a dampness throughout the interior.
I checked in easily and walked down to my room. As I entered the room, the air freshener smell was stronger and I felt the dampness as well. I looked around and the bathroom seemed clean. I was trying to get the WiFi to work and I could not get it to work. The TV was Roku and would not work either. It asked for me to download an app and I was not willing to do that. I was on the phone with my husband and noticed an ant crawling on the bed. I killed it with a tissue and thought, ok it’s only 1 ant not a huge deal. Then I saw another ant and right after that I saw a spider all crawling on the bed. I understand this may happen, especially with ground floor rooms but I was not willing to stay the night to see what other things I might find. I went to the front desk to let them know I would be checking out and the reasons why. The front desk manager called over one of the room attendants and she apologized. It was not her fault!! I contacted Expedia and the manager of the property refused to refund me my money!

Self

8/10

Excellent

19 Jul 2026

Lauren

Room was clean and comfortable. Staff were helpful with getting us an early check in. Would stay here again.

Friends_and_family Friends

6/10

Pleasant

19 Jul 2026

Jan

This hotel slowly improving now a Best Western. Had problemsawhile ago but improvements being made very slowly. Had ants in first room but they moved us. Very clean. No elevator. Only one useful stair go 2nd floor. Breakfast too slim. Pool and fitness room very nice. Parking ok. Good security. Convenient to a lot. They need to step up dpeed on improvements they obviously want to make.

Partner

6/10

Pleasant

19 Jul 2026

Steve

There are signs explaining they are under renovations, had I known this we would have picked a different hotel. Very outdated furnishings, from the previous reviews, it really disappointed. what ever they are using for air freshener through out the lobby and hallways was over whealming, and gave us a headache. We arae pretty sure and adult movie was being filmed in the room you first see as you enter the hallway to the rooms. We had kids with us. We will take this hotel off the list of options.

Family_with_children

10/10

Exceptional

18 Jul 2026

Becky

Excellent!

Friends

10/10

Exceptional

13 Jul 2026

Patricia

clean facilities and great staff and great service

Family_with_children

10/10

Exceptional

11 Jul 2026

Bennie

The staff was wonderful and helpful

Family

10/10

Exceptional

07 Jul 2026

Javier

Everything was great all employees were very nice and polite. I have to say all that needs work is all those fumes in the hotel hallways from the air conditioner areno good for your health.

Family

10/10

Exceptional

06 Jul 2026

Javier

Very private and the pool area was nice.

Family

10/10

Exceptional

02 Jul 2026

Amy

I stayed here for the first time last week. The front desk person was very kind and inviting. My room was exceptionally clean and the bed was super comfortable. I would stay here again any time! Great vibes and hot tub- right next to UCONN! Sweet price too compared to area hotels that are not as clean! 5 stars!

Self

6/10

Pleasant

02 Jul 2026

Ana

Okay for one night in town, we stayed here for my daughter’s UConn orientation. It was fine for the one night, Could use some updates. The beds were okay. Overall fine for one night

Partner

10/10

Exceptional

30 Jun 2026

Anibal

Recently renovated clean stay

Partner

10/10

Exceptional

28 Jun 2026

KEISHLYANNE N

Clean room and staff was very nice

Family_with_children

2/10

Poor

28 Jun 2026

Richard

My stay was awful from getting wrong directions to get to my room,to my key card quit working 2 hrs b4 checkout only coffee in the room was one bag of decaf never again worst stay ever. And the room had an awful oder

Partner

10/10

Exceptional

28 Jun 2026

Tammara

Nice place

Self

8/10

Excellent

21 Jun 2026

Gibson

Room was clean and comfortable.
Breakfast was minimal, but satisfactory.
A reasonable option for an out-of-state parent dropping daughter off to attend a UCONN event.

Family_with_children

8/10

Excellent

14 Jun 2026

Jerilyn

Hotel was good, breakfast options were limited

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Rene

Muy limpio y agradable.

Friends

8/10

Excellent

12 Jun 2026

Chetankumar

Clean room n nice staff check out

Family_with_children

10/10

Exceptional

12 Jun 2026

Bethany

The pool was nice, and it was very clean quiet and comfortable

Family_with_children

10/10

Exceptional

11 Jun 2026

Iris M

Excellent staff and some of them speak Spanish, that was amazing.

6/10

Pleasant

09 Jun 2026

Angela

It’s not what I expected.

Family

10/10

Exceptional

07 Jun 2026

Paul and Lisa

Parking was safe and easy

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Enga

It was in a location that served me well. It was clean and comfortable.

Family

10/10

Exceptional

02 Jun 2026

Juan

Muy amable las atenciones del personal... en especial muy atenta y servicial Jenilu.

Self

10/10

Exceptional

27 May 2026

Debra

Good and efficient for UConn athletics

Partner

8/10

Excellent

25 May 2026

Ashlee

It’s was clean only thing I didn’t like was the kids screaming and running in the hallway at 7am but not the hotels fault.

Partner

10/10

Exceptional

23 May 2026

Brittany

The manager Jenilu was so sweet and professional - she made check in a breeze! Plenty of parking, room was clean!

Self

10/10

Exceptional

18 May 2026

Flora

Overall, this was a very nice place to stay. I would recommend it to everyone.

Friends

6/10

Pleasant

14 May 2026

Anne

A few things to note: first, the room we stayed in is typically $109 a night- they marked it up to $400 over graduation weekend. This is not a $400/night property. There is no elevator to the second floor- just a full flight of stairs and long hallways. The hallways also had a very strong odor. Additionally, the breakfast offerings were cold and minimal- cereal, yogurt, and pastries. There were no hot food and very limited protein options.

Friends

8/10

Excellent

13 May 2026

Christine

The room was spacious and clean. The beds were very comfortable. Staff were pleasant and helpful. We were near an entry door that banged shut constantly but we required a short distance to the car because of mobility issues. Parking was close and plentiful. Breakfast was definitely lacking but it didn’t affect us too much. I would definitely stay again.

Family

10/10

Exceptional

12 May 2026

Ross

Very nice stay. Liked the convenience

10/10

Exceptional

10 May 2026

dania

The place was clean, and the staff was amazing. It’s an old motel, which would be nice if it were improved. However, I really appreciated the sparkles and the good smell. No cigarettes at all, and the bathroom was shining. Very close to the UConn campus, about 7 minutes, and very convenient.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Vincenzo

Ty

Self

6/10

Pleasant

06 May 2026

Norman

The two chairs in the room were not very comfortable, and the heating system did not work properly

Self

6/10

Pleasant

06 May 2026

David

Not bad for a one night stay. Property could use some updating but you get what u pay for.

Partner

6/10

Pleasant

02 May 2026

Mohammed

Average. Did feel too comfortable to stay entire time. Checked out a day earlier.

10/10

Exceptional

01 May 2026

Megan

It’s a very nice place. It was so clean, you could smell it 😁 We got a double queen room and it was very nice and spacious.

Family

8/10

Excellent

28 Apr 2026

Stephen

.

4/10

Poor

19 Apr 2026

Colleen

The room had a strong chemical smell. Not
Sure what that was covering. Ok for a quick stop but will not be back.

4/10

Poor

19 Apr 2026

Lisa

Our keys weren’t programmed correctly and initially didn’t work. We had to have the staff reprogram them. The room we were given hadn’t been cleaned. The hair dyer didn’t work.

Family

8/10

Excellent

17 Apr 2026

Christine

Clean room clean bathroom

Self

6/10

Pleasant

15 Apr 2026

Pamela

We drove for 6 to 7 hours to get to Storrs and there was no one to check us in when we got there. I totally understand that the check in desk staff needs to step away sometimes, but it seemed like we were waiting quite a while. I did like the grab and go muffin/danish/cereal bar.

8/10

Excellent

13 Apr 2026

Nicole

Nice place to rest after a college visit to UConn. Nice area with things to do.

6/10

Pleasant

13 Apr 2026

Tim

There was a hair tie, sock, and some pamphlet under one of the bed's headboard. The hallway smell of some cleaner was overwhelming. The pool was tiny and so was the jacuzzi. There was no orange juice for breakfast. There was pnly some fruit, yogurt, cereal, packaged mini muffins, and coffee for breakfast. For almost $200/night, it was way overpriced. I will be finding some other place to stay the next time I am in that area.

Family

8/10

Excellent

12 Apr 2026

Christine

Everything about the hotel was acceptable. Our room is on the first floor and near an entrance, making it very noisy. Next time we stay, we will ask for a different room.

Partner

10/10

Exceptional

03 Apr 2026

Barbara

Omg it was better then a five star! Rooms where spotless and the hallway smelled sooo clean! I was amazed at how clean the whole place was! The hot tub and pool was amazing they even had a bathroomroom and changing room. The staff were the nicest ever! The housekeeping staff where sooo nice and very accommodating!

Friends_and_family Family

2/10

Poor

02 Apr 2026

Aaron

Hotel was very expensive for what it provided. The room was average, and that was the high point. The air conditioner was extremely loud. The hot tub was barely warm. The breakfast, although showing hot food chafing dishes in the pictures, was ONLY wrapped Danish, yogurt, cereal, and packets of instant oatmeal. Didn't even have juice! The TV had no guide (and no pamphlet indicating the channels), so searching up and down like 40yrs ago was the only option. The hallways smelled incredibly of cleaning solution and laundry. Not disgusting, but unpleasant and overwhelming. Finally, the walls and ceilings were incredibly thin and we could hear everything all around us at all hours. Quite disappointed, I would not recommend.

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

Alysha

Love the pool and hot

8/10

Excellent

30 Mar 2026

Scott

Breakfast was very minimal. The rooms were clean. The lobby area is being redone. I noticed the front desk staff can be hard to find. It seems like they have more than one job. I would stay there again.

Business

8/10

Excellent

30 Mar 2026

Javier

Friendly staff. Clean rooms. The hole building was smelling really good. Would stay here again for sure

Family_with_children

10/10

Exceptional

25 Mar 2026

Robert

ALL STAFF VERY friendly and eager t0 please

Self

8/10

Excellent

22 Mar 2026

Sarah

This is our go to place when we visit UConn. Very convenient; about 5 minutes from campus. Continental breakfast of cereal, bakery items, fruit, and coffee.

Family_with_children

10/10

Exceptional

14 Mar 2026

luis

/

8/10

Excellent

14 Mar 2026

KAREN

The property was nice yet the pool had a deep Clorox smell that can be harmful to sensitive skin.

10/10

Exceptional

06 Mar 2026

sandra

Yes

10/10

Exceptional

06 Mar 2026

Karen

Rooms were very clean, nice quiet stay

Self

6/10

Pleasant

05 Mar 2026

Amy

It could be aired out. There was a strong \"fresh scent\" perfume odor in the building. Other than that, it was clean and the staff was very nice.

Partner

8/10

Excellent

05 Mar 2026

Deborah

Room was clean. I only stayed for a short overnight. Good location

Self

8/10

Excellent

23 Feb 2026

John

Room was clean - front desk staff did a nice and fast check in

Being on first floor you hear footsteps from second floor. We had challenges with our keys (cards) getting in outside door

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Jessie

Room was clean and quiet

Partner

8/10

Excellent

19 Feb 2026

Marjorie

Staff was very courteous and helpful.

Family

2/10

Poor

17 Feb 2026

Kristen

I am so upset by this entire experience. We booked a room with two double beds and were given a king — despite asking to move and being given a different room. There were very strong smells in all of the hallways — to the point where I started getting a migraine. We decided to inquire whether we could end our two night stay a day early and were told by the guy at the front desk that we could get a refund but would just need to wait until Monday for the manager to issue it. Hotels.com likewise assured me I could get a refund. Based on these assurances I booked another hotel (much more expensive) for our second night in Storrs. Hotels.com is now saying that the hotel owner is declining their request for a refund and are refusing to credit me for my second night’s stay despite assuring me that I would get a refund. A horrible experience from start to finish, all around.

Friends_and_family Family

10/10

Exceptional

12 Feb 2026

Ayana

staff was super kind, room was clean and the whole process was super easy. very close to uconn campus.

Leisure Family

10/10

Exceptional

12 Feb 2026

Bethel

Spotless and super nice check in and check out, making sure i had enough breakfast items. Very sweet, clean stay

Partner

10/10

Exceptional

29 Jan 2026

Robert

very clean quite

Self

8/10

Excellent

26 Jan 2026

Joanne

Room was clean

Leisure Family

4/10

Poor

24 Jan 2026

adam

Just pillows were to small and uncomfortable

10/10

Exceptional

23 Jan 2026

Sengdaloune

Good room and enjoyed the grab-n-go breakfast provided.

8/10

Excellent

19 Jan 2026

Sarah

Room was clean and beds comfortable. Pool was very warm (which was nice). There was a small hot tub. Parking was plentiful. Would stay again.

Friends_and_family Family

6/10

Pleasant

19 Jan 2026

Shireen

Well, first the computer glitched on my already paid for reservation & tried to bill me $253 extra! Then, I get to the room which is fine, but the low battery beep on the smoke alarm is going off, very loud…I dont know if I can sleep the night. No, I did not call the front desk because I checked in at almost midnight, I am very tired & theres probably no service staff available at this hour. A discount would be nice, for the inconvenience. Yhe room price is expensive, to have to deal with this.

Business Self

10/10

Exceptional

18 Jan 2026

Kristen

Open, clean, brightly light, good accomodations

Leisure Family

10/10

Exceptional

18 Jan 2026

Robert

room very clean and quiet

Self

10/10

Exceptional

09 Jan 2026

Patience

Staff very attentive, rooms clean - I hadn’t stayed there for at least 15 years - things have been totally updated & renovated.

Leisure Family

10/10

Exceptional

30 Dec 2025

Kelly

Convenient, great parking and dining.

Leisure Family

10/10

Exceptional

27 Dec 2025

Lesley

Hot tub to hot. Breakfast not the greatest

10/10

Exceptional

19 Dec 2025

Giuseppe

We have stayed there three consecutive years and find it clean, friendly and location was so close to event.

Leisure Family

2/10

Poor

17 Dec 2025

Laina Phyllie

Formal Complaint Regarding Poor Customer Service and Unsatisfactory Stay

To Whom It May Concern,

I am writing to formally complain about the profoundly unsatisfactory experience I had with your customer service and during my recent stay at your hotel.

My issues are twofold:

1. Unprofessional and Rude Customer Service:
I contacted your customer service to resolve a billing discrepancy, as I was charged twice for a single trip. My interaction with a representative who identified herself as a manager was unacceptable.

· On my first call, she dismissed my concern, stating the system was updating and she could not help. She promised to call back within an hour but did not.
· When I called back two hours later, she claimed she was \"just about to call\" but now could not assist because my call had somehow disrupted her process and she could not locate my transaction.
· She then demanded I email her details instead of resolving the issue on the phone.
· When I requested to speak with a manager, she stated she was the manager. Upon expressing my dissatisfaction with her service, she arrogantly claimed she was \"providing the most excellent service\" I could get.
· She ultimately dismissed me by saying she would call back in two days, which is an unreasonable delay for a billing issue.

This behavior was evasive, unhelpful, and remarkably rude from someone in a managerial position.

2. Substandard Room Conditions:
The poor service was compounded by the condition of my room, which

4/10

Poor

15 Dec 2025

flor

Room was not clean , it had a damp smell like

Friends_and_family Family

8/10

Excellent

14 Dec 2025

Jaely

Fast check-in. Thank you!

Business_and_leisure Family

6/10

Pleasant

14 Dec 2025

Anthony

It just fine

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

Elma

Very clean, availability of appliances and toiletries to make stay comfortable, friendly staff.

Leisure Family

6/10

Pleasant

20 Nov 2025

evan

Staff was so nice
Hotel need help

Leisure Friends

8/10

Excellent

16 Nov 2025

Marc

Room was clean and fine for a one night stay

Self

10/10

Exceptional

10 Nov 2025

Manuel

Clean room.. updated and fresh.. staff was kind.. the continental breakfast was not ideal.. barely anything available

Partner

8/10

Excellent

02 Nov 2025

Todd

Clean room, easy check-in / check-out

Business Family

6/10

Pleasant

01 Nov 2025

Hemant

The deluxe room better than regular room, was spacious, clean, and had less odor, but there was no internet or TV, and the staff were unable to help.

Business_and_leisure Family

2/10

Poor

01 Nov 2025

Hemant

they gave me a regular room even though my booking was for a deluxe room. They initially lied about it, but when I extended my stay with a separate reservation, I found out that the deluxe rooms are in a different building. The shift manager showed me both rooms, and that’s when I realized my original room was not deluxe. I was then moved to the deluxe room. However, both rooms had issues. no internet, no hot water, and a very unpleasant smell.

Business_and_leisure Family

6/10

Pleasant

26 Oct 2025

Sean

Great Price; In Need of renovation

I've stayed here in the past. Price is great. I did stay in an OLDer section of the property, which is run down and in need of renovation.

Partner

10/10

Exceptional

20 Oct 2025

Robert

Room was well furnished with iron/ironing board, microwave, refrigerator, coffee maker, body wash/conditioner/shampoos dispensers.

Leisure Self

8/10

Excellent

19 Oct 2025

Christy

Clean room. No elevatorss

2/10

Poor

18 Oct 2025

Leann

Very old and smelly did not have a good experience

8/10

Excellent

17 Oct 2025

Thomas

My son and I were in town to visit UCONN. It was a 5 hour trip. We arrived at 3:15 and asked if we could check in a little early. We were told we could but would cost $25. I can understand if room is not ready but why not let us get to our room less than an hour before 4pm? We would rather he just say the room wasn’t ready. It is not a great way to welcome travelers.
Room was fine and beds were comfortable.

Friends_and_family Family

6/10

Pleasant

13 Oct 2025

Cynthia

Our room was on the second floor at the end of the building and to get to it we went had to go around and around multiple hallways. It was like a maze. Plus we were woken up one morning by the housekeeper who was making up the room across from us. She was talking on the phone loudly and had it on speaker phone with high volume so we heard the other end of conversation too. Went on for 20 minutes.

Leisure Family_with_children

10/10

Exceptional

13 Oct 2025

Cecily

Clean room near UConn very pleasant staff.

10/10

Exceptional

12 Oct 2025

Scott

Clean and comfortable

Leisure

8/10

Excellent

11 Oct 2025

Kathleen

The beds were very comfortable , nice rooms

Leisure Family

6/10

Pleasant

06 Oct 2025

Marilyn

Issues at check in typically reserve mobility accessible, disconnect during check-in staff was a little dramatic when I requested a first floor room and we were travelling from Florida to CT; let's just say only one of us should have been dramatic, many traffic issues seemed overwhelmed insisting hotel was sold out. Our assigned room was on 2nd floor, with no elevator and the very end of building thankfully there was a chair mid way to the room. Room's AC sounded like a washer continually on spin cycle, room was not properly cooling.

Partner

10/10

Exceptional

06 Oct 2025

Jessica

Perfect location. 12 mins from UConn

8/10

Excellent

06 Oct 2025

Americo

Everything was good except we thought the bed was a little hard

Leisure Partner