Name: Best Western Salisbury Plaza
Address: 1735 N Salisbury Boulevard, Salisbury, 21801, US

4/10

Poor

31 Jul 2026

Carlos

Went to breakfast once, many of the things offered we're not there. I stayed there for one week and they came to the room once. If I can help it, I will not stay there again.

4/10

Poor

31 Jul 2026

Robyn

Rooms weren’t really at check in time. When we came back later to check in they could not provide us with a key due to manager locking up the room keys . The staff had to let us in the room . We cont leave the room because we would not have a way back in unless staff came to let us in. Rooms were horrible had to disinfect it before sitting on anything. Fridge did not would. Cleaning and disinfectant the AC UNIT . Last guest items left in the room belt etc….. no washcloth only hand towel.

4/10

Poor

28 Jul 2026

deborah

The bathroom door was hard to close. The shower made a horrible screeching noise when you ran the shower. The water pressure in the sink was next to nothing. The tv streaming service was not good, the channels kept going out because of hey couldn’t connect. There were hand prints on the long mirror and the window was pretty dirty!

6/10

Pleasant

28 Jul 2026

Alicia

The rooms were clean, the Front desk staff are thee Best. They were very kind. Easy parking, the Breakfast wasn't good to me, plus it ran out. It's like the Breakfast wasn't at its best.

4/10

Poor

27 Jul 2026

Vicki

The area was good beds were clean but the rest of room was so dirty. Alot of moisture in the room beds, blankets and pillows all damp to sleep in. Had to ask for towels and soap. Breakfast was set up at 6 but we down there at 8 hardly any food left coffee looked like dirty water. Was not a real pleasant stay but at least we were only there overnight

8/10

Excellent

27 Jul 2026

Desiree

Not bad but I didn’t care for the cleanliness of the bed. It wasn’t giving very clean.

2/10

Poor

26 Jul 2026

Michelle

This was by far the worst hotel I have ever stayed at. So many issues, we had to change rooms due to the TV, frig and microwave not working. They had the dirtiest bathrooms, and breakfast in edible, we had to go to front desk three times due to our rooms keys not working. Do not waste your money. I plan to complain to corporate as well, rooms truly falling apart!!!

8/10

Excellent

25 Jul 2026

Sarah

I would have liked to have china plates and silverware. I hate using plastic at breakfast.

4/10

Poor

25 Jul 2026

Danyel

Breakfast was absolutely terrible

8/10

Excellent

25 Jul 2026

Guy

It was okay but not the best

10/10

Exceptional

23 Jul 2026

Antonio

Everything well on this hotel i like the stay very happy

6/10

Pleasant

18 Jul 2026

Patricia

Very small room amenities minimal, staff were very nice Had to pickup and return soiled linen. This hotel was listed at 4 1/2 stars. Very upsetting to see such a poor hotel listed on Hotels.com. I will be looking on others sites before booking again. Extremely disappointed. Breakfast was ok but not great parking ok

Partner

2/10

Poor

15 Jul 2026

Erin

Front desk woman seemed on drugs. My room was disgusting and used. Creepy people all over. Peering out of windows or sitting at pool. Felt like my kids would be targets.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Nicole

Very clean facility, the staff helped as soon as we had a question or help was needed. Breakfast had a wide variety of options! Enjoyed our stay!

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Robert

The room seemed worn and tired. AC was good. No soap. Kenneth the GM was great.

Family

6/10

Pleasant

12 Jul 2026

JUDD

place is outdated, had some hiccups you should not have, but staff fixed problems quickly

Partner

6/10

Pleasant

12 Jul 2026

Noreen

Convenient location for driving to I the beach

Family_with_children

2/10

Poor

11 Jul 2026

Heidi

Waited 20 minutes at the front counter for staff to check in. Key didn’t work. The place was disgusting.

Family_with_children

6/10

Pleasant

10 Jul 2026

Matthew

Nice stay for the price

Family_with_children

6/10

Pleasant

08 Jul 2026

Lynette

Truck stop vibe. Not a place I would stay again. Not a family place.

Self

4/10

Poor

05 Jul 2026

on quoc

Clean and fix broken drawers, locks are super necessary

Family_with_children

2/10

Poor

05 Jul 2026

Manuel

No hot water in shower and lack door to get ice!
When I check out I told person in counter and no response from him

Partner

6/10

Pleasant

05 Jul 2026

Terrell

Surprisingly decent stay.

Family_with_children

2/10

Poor

04 Jul 2026

Chintan

I recently stayed at a Best Western hotel and was disappointed with my experience. The room rates were comparable to many four-star hotels, but the overall quality and amenities did not justify the price.

The room condition was only average. The bathroom had very poor lighting, making it inconvenient to use. Additionally, the refrigerator was set so cold that the food I stored inside became frozen.

The biggest disappointment was the breakfast service. Breakfast hours were advertised from 7:00 AM to 10:00 AM. However, when we arrived at around 8:30 AM, there was barely any food left. After speaking with the manager, we were simply told that the hotel was very busy and they had run out of food, followed by an apology for the inconvenience.

While the staff was polite, I expected a much better experience considering the price charged per night. Unfortunately, this stay did not provide the value or service that one would expect at these rates.

Family_with_children

10/10

Exceptional

02 Jul 2026

Melissa

Breakfast is great.

Pet

8/10

Excellent

01 Jul 2026

Franklin

Great stay, no concerns. Rooms where spacious and clean

Friends_and_family Family

4/10

Poor

29 Jun 2026

ELIZABETH

Check in was slow. Agent tried to be pleasant. Property and room were old and worn down.
Breakfast was ok.
Starting at 9 am, two hours before checkout room service began knocking at the door asking us if we were leaving. I don’t think they understood English. I was happy to leave.

Friends_and_family Family

2/10

Poor

29 Jun 2026

Charles

I didn’t even stay in the room 15 min…after it took almost 45 to get checked in. Even tho I paid online before ever arriving. Staff…terrible. Room…smelled like smoke. I felt unsafe. Like I didn’t want to leave my car unattended over night. The TV was broken.

Self

4/10

Poor

29 Jun 2026

Martina

Not good at all.

Partner

4/10

Poor

21 Jun 2026

Matthew

They are trying but this hotel is not a good value. Staff was making an effort but not trained up. It took 30 minutes to get a set of keys that worked. The property is in pretty rough condition with a lot of janky doors, gates, sidewalks and other areas. We were fairly desperate late on a Saturday and paid for our lacking of foresight.

Family_with_children

10/10

Exceptional

13 Jun 2026

Nathaniel

I'll come back again

Family_with_children

10/10

Exceptional

09 Jun 2026

Robert

I only stayed one night, but the room was obviously in bad shape at one time and you can tell these owners are putting in the work to make the rooms way better! I have absolutely no complaints.

Self

10/10

Exceptional

08 Jun 2026

Alan

Clean & quiet internet friendly

2/10

Poor

04 Jun 2026

Jeffery

Dndhrh&:!:!. Ndns

10/10

Exceptional

31 May 2026

Anna

The staff were great. Room comfortable after we were settled. They're renovating so be patient. They're accommodating if something isn't quite working. Great stay.

Pet

4/10

Poor

22 May 2026

William

Staff were unpleasant

Self

4/10

Poor

22 May 2026

Larry

N

Partner

4/10

Poor

21 May 2026

paul

Our first room smelt like mothballs and the beds were dirty. The staff was very helpful and we got another room. The breakfast was okay. The pool was gross and full of algae and the construction prevented you from using the stairs on the side of the building that your room was on driving you to walk from the other side of the building to your room up the stairs

2/10

Poor

17 May 2026

Peter

Very disappointed in the condition of this “hotel”. I would put it in the motel category and certainly not worth the $180/night. The front desk staff was very nice and the bed seemed clean but everything else was dingy, smelled of old smoke, and falling apart. There was also a McDonald’s soft drink left behind in our mini fridge which made us question the attention to detail in cleaning :(

Partner

8/10

Excellent

16 May 2026

Colleen

Rooms are renovated & Staff are nice

Family_with_children

8/10

Excellent

16 May 2026

Jean

Rooms are renovated & staff are really nice

Family_with_children

6/10

Pleasant

16 May 2026

DeeJay

It's was ok not really place I would stay at again

10/10

Exceptional

12 May 2026

Aneta

I was satisfied with the hotel. I needed a room for my business trip - it was perfect.

Self

2/10

Poor

11 May 2026

Diane

The staff are the front desk were pleasant and helpful. However, the hotel is outdated and in desperate need of repair and replacement.
Basic cleanliness was ok at best.
However the overall appearance, stained couch, fluorescent light, yellowed switch plates, rusted metals gave a very rundown appearance and feel.
Way overpriced!

Self

6/10

Pleasant

03 May 2026

Frances

The bed and pillows were comfortable. Room was okay but expected more for the cost of $185. The walls are thin and there was a noisy group next door. Rosalie, the desk person came up and spoke to them and happily they responded positively. There was plenty of parking. Breakfast was usual fare, eggs, sausages, instant oatmeal, bagels, pancake maker, cold cereal, juice, coffee.

Friends_and_family Family

4/10

Poor

03 May 2026

Justin

The staff were friendly and did the best they could. I gave this. 2-star because we didn’t have towels asked for towels they told us that there was no towels and gave us wash clothes. The breakfast was not the best either. Hardly any items.

Family

10/10

Exceptional

03 May 2026

Joseph

Great staff

6/10

Pleasant

03 May 2026

Robert

It's took nearly 30 minutes to check in. It seemed like the staff had no clue what rooms were clean or dirty. Had one bath towel, requested towels, they did not come. Had to go to the front desk to get the towels. After we got a room it was sufficient, minus not have towels. The gentlemen that prepared the breakfast was very nice and did an excellent job.
1 night would have been enough!

6/10

Pleasant

03 May 2026

Jamey

Nearly 30 minutes to check in on Friday evening with only 4 people in line. Never had the room serviced all weekend. Keys got turned off after the first night and needed reactivated. Dirt in corners and under the ends of the beds upon check in. Breakfast area had long waits for food in the morning due to items always running out with about 15 people eating. The 1 person making food did the best she could. Most of the doors were difficult to open and close making a lot of noise anytime someone entered or edited their rooms at all hours.
Beds were comfortable and HVAC worked fine.

Family

8/10

Excellent

30 Apr 2026

Mary

Ok room. Hated the faucet in the tub. Very hard to understand how to turn it on or even get hot water. Poor set up.
Breakfast was good. Plenty of parking.
Gated area needs to have the pole closer for the cars to scan their card to enter. Had to get out of the car because it’s so far away.

Pet

6/10

Pleasant

26 Apr 2026

Earlene

It was just ok. Will try a different hotel my next stay

Partner

6/10

Pleasant

04 Apr 2026

Casey

Would be nice if they swept the floor and cleaned bugs off the wall before guest checked in.

Self

6/10

Pleasant

25 Mar 2026

Staci

Location and room were so so. Front office staff was amazing.

4/10

Poor

25 Mar 2026

Robert

I was double charged for the room. After paying Expedia like normal the hotel charged me the full rate. I'm still working to be refunded. Some vomit or other fluid on the floor at the entry that closely resembled vomit, old worn furnishings. The lady was pleasant and kind though.

Family_with_children

8/10

Excellent

24 Mar 2026

Ronald

Staff was friendly room was clean

10/10

Exceptional

23 Mar 2026

Frances

Our stay was excellent! The Staff was the absolute best! We arrived around 3:15. Check-in was a breeze thanks to front desk Manger Kenneth Bryant. Later we had a small issue with the remote. I called the front desk, and spoke to Ashley. She was really nice, she came up to our room worked out the kinks with the remote. Before leaving, she said if you need anything else, just call and she would come back up. She has a sweet genuine personality. lastly, the breakfast was absolutely awesome! Thank you Ms. Edith everything was superb. The sausages, definitely a huge hit with my husband! Our room was clean, bed was nice and comfy, and we Loved the privacy gate which made our stay even more pleasant. Anyone traveling through the Salisbury area and your looking for a nice quiet place to sleep. Best Western is the place you want to be. The Hospitality of the Staff is AWESOME! We will definitely be staying here again.

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Cheryl

The staff were all so friendly! The beds were comfortable and the room was clean.

Family

8/10

Excellent

16 Mar 2026

John

I have stayed here now three years in a row. They have made a concerted effort to improve and they have! Emily(?) at front desk went out of her way to make sure we had everything we needed and were happy! Good choices at breakfast buffet. No problem staying here again!!

Business

4/10

Poor

12 Mar 2026

Ellen

The staff was excellent, but hard to find at times. I had a warm, welcoming check-in. The rooms have had some updates, but the bathrooms need serious updates. The property is oddly gated, maybe for security for the car dealership next door? Budget-friendly as I only stayed for one night and just needed a place to sleep that was convenient to work. The air conditioning/fan worked perfectly, but the fridge was warm.

Self

8/10

Excellent

11 Mar 2026

Lee

The gated lot made me more relaxed.

Partner

10/10

Exceptional

09 Mar 2026

Hattie

Everything was top notch

Partner

6/10

Pleasant

26 Feb 2026

Latasha

Staff were very courteous, the room could be more updated, but besides that, I would stay there again. The beds were really comfortable.

Pet

10/10

Exceptional

23 Jan 2026

Sarah

It was a wonderful stay the evening and over nigjt staff was brilliant

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Kimberley

Yes. It was beautiful

10/10

Exceptional

19 Jan 2026

Laura

Great stay. Ashley at the front desk was excellent. Extremely kind and helpful. I will be returning and recommending to stay here because of her!

Business Partner

6/10

Pleasant

19 Jan 2026

Evin

Rooms are a decent size. Bathrooms are less than updated.

10/10

Exceptional

14 Jan 2026

Lawrence

Great stay

2/10

Poor

17 Dec 2025

Ronda

Never stayed made reservations but canceled never got my money back after the person at the hotel said I could cance0l and thete would be no fee
They kept my money

10/10

Exceptional

12 Dec 2025

Valerie

Hotel was clean. Staff very friendly. I liked the breakfast just wish there were more variety. Worth the trip!

Leisure Pet

10/10

Exceptional

09 Dec 2025

Patrick

Very sweet and professional young lady. Definitely will recommend this hotel to my employees when they travel this direction.

Business Self

4/10

Poor

19 Nov 2025

Ann

Came into room and soap dispenser was empty. Staff did not do any restocking of amenities prior to checking in for stay.

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Cristina

Clean room

Partner

4/10

Poor

12 Nov 2025

biveny

I can't watch anything on the TV i paid for two night i leave on one night boring can't watch nothing...

Family

4/10

Poor

09 Nov 2025

Mary

The bathroom had no soap, the bathroom door didn’t shut and the door the the room didn’t lock. Front desk clerk was very nice !

6/10

Pleasant

09 Nov 2025

Daniel

Not a very nice motel.

Friends_and_family Family

10/10

Exceptional

05 Nov 2025

George

Staff

4/10

Poor

01 Nov 2025

Donald

What I appreciated was that I was not given a hard time when I decided that we could not stay a second night after the first night experience.
Didn't like having no hair dryer, having no soap in the room, having a clock that didn't work, having a TV that I couldn't turn on and a a desk staff that couldn't tell how to turn it on. Didn't like the 4AM dumpster emptying. Didn't stay to try the breakfast.

Leisure Partner

8/10

Excellent

31 Oct 2025

Christine

Staff was very helpful. Room was clean. Great offering for the free breakfast, but the food was cold. Wasn't the best tasting food, but it may have been an off day.

Leisure Pet

10/10

Exceptional

29 Oct 2025

Claudine

I was not impressed from the road as we drove up, but we had a terrific five day stay. The lobby has been renovated. Breakfast was delicious. The bed was very comfortable. Best on our multi week road trip. Well located. Attentive, friendly staff/owners.

Partner

8/10

Excellent

27 Oct 2025

Olumide

It was generally okay except for the fact that my family and I were exposed to second hand smoke from other guests who smoked along the corridor and particularly near the stairway that leads to our room. I would be nice if the hotel has a designated smoking area far from the rooms foe the safety on non-smokers

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Aaron

Very noisy, you can hear everything at night like its in the room with you. The door seal in room 234 needs to be replaced, we could see daylight. Besides that the starff are great and the breakfast is solid.

Business Family

10/10

Exceptional

17 Oct 2025

Jackie

Very updated Nice!

Business

6/10

Pleasant

12 Oct 2025

lisa

we have no towels the night we arrived because they said the dryer was broken and there was a baseball team staying there that used a lot of towels. They said when the next crew came in at 8:30 in the morning, they would not have time to have the towels cleaned by checkout

Leisure Partner

8/10

Excellent

11 Oct 2025

Ethyel

Didn't get a chance to eat breakfast.

Leisure Self

8/10

Excellent

05 Oct 2025

Karen

Staff super friendly and rooms are spacious.

Business Family

10/10

Exceptional

03 Oct 2025

Patrick

The breakfast was delicious. Our room was superb. The staff was delightful and welcoming. We even met the owner
The lobby was beautiful

Partner

2/10

Poor

02 Oct 2025

marc

We requested a room on the ground floor and didn't get it. Every day we requested to be moved and were rudely told nothing was available. The last two nights we were there the place was almost empty of other guests. Access to the pool was limited because you couldn't get in and had to request a staff member to open it. The free breakfast was terrible and staff didn't keep it stocked with food and drink. The room was not clean. Furniture in room was broken/not working properly. Staff was not friendly and when checking out was told my receipt was only available to be emailed to me. I never received an email and even asked for it to be sent again. They charged a $205 charge to my card 2 days after leaving. No reason given when I called and no call back happened as requested. Still no receipt sent to me. I feel like I was scammed by this property.

Leisure Family

10/10

Exceptional

01 Oct 2025

Richard

This place is right off the highway, of you go too fast you'll miss it. Also, the Expedia location, map, is wrong, ot stops you 2 blocks before the actual hotel entrance, so put it into your gps manually. The place was pretty good, very clean, easy to get around.

Leisure Friends

10/10

Exceptional

01 Oct 2025

Stephen

Staff was very friendly and informative. Rooms weren’t in the best condition, but they were doable and the breakfast was delicious

Business Family

2/10

Poor

23 Sep 2025

Lakia

Not so good

Leisure Family

6/10

Pleasant

22 Sep 2025

Colin

Room was musty, door was not well secured in the frame

Friends_and_family Family

6/10

Pleasant

22 Sep 2025

Gary

Check-in was friendly outside of learning there would be a deposit charged for room damage which was not presented upon booking the room. Room was lacking TV, shampoo, and TP. The breakfast was not hot, despite arriving right at 7A. The personnel are a plus for this hotel with the overall experience rated low due to general items a venue of this price range put forth.

Business

10/10

Exceptional

19 Sep 2025

Paulo

Clean room and friendly staff

Leisure Self

4/10

Poor

18 Sep 2025

sheryl

Dated and Food was not fresh

The check-in was easy and the property was secure. The breakfast was fair. Eggs were rubbery and cold, the orange juice was not real orange juice, and the bread was not fresh. The room and carpet were dated, the walls were thin, the air conditioner vents were broken/missing and the toilet caulking was not acceptable.

Partner

2/10

Poor

09 Sep 2025

Dittu

I booked two rooms for two of my senior women supervisory staff. They had to leave soon after checking in. One of their rooms had a second connecting door through which some stranger walked in threateningly! And men were asking for rides in our company vehicle! Etc. They will give me a full report tomorrow when we meet up for a inspection visit. I had to use my Expedia account to move them to Holiday Inn in Salisbury. MD

2/10

Poor

31 Aug 2025

Hunter

Walked in and left within 10 minutes. Room smelled like cigarettes, had to walk upstairs with our bags to get to our room, toilet was unstable and shifting severely in use, other lodgers with their doors wide open when walking to room. Told front kiosk about this briefly before making a quick exit, will not be staying ever again.

Business_and_leisure Partner

8/10

Excellent

31 Aug 2025

Steven

Quiet room at the back. Friendly staff. Slightly overpriced but ok.

6/10

Pleasant

29 Aug 2025

Sarah

Good

Leisure Family_with_children