Best Western Kent Narrows Inn

2/10

Poor

11 Mar 2026

scott

Twice I stayed and there was no hot water for shower. Also pool still not acceptable

Self

10/10

Exceptional

11 Mar 2026

Linda

Room was very clean annd comfortable and had everything needed. Staff was very friendly.

Family

2/10

Poor

02 Mar 2026

James

The bed was terrible you could feel every spring in the mattress

Partner

8/10

Excellent

02 Mar 2026

Patricia

Things were clean & staff was helpful. Some updating would be nice.
I booked via Expedia for a king size bed with the separate tub. I was not informed prior that I could not have this room if I had my dog with me. Abit disappointing but I did get a credit via Expedia.

10/10

Exceptional

01 Mar 2026

Evette

Wonderful staff,Clean rooms and comfortable bed!!

Self

10/10

Exceptional

27 Feb 2026

Tasha

Clean room, hot water, huge breakfast, indoor pool, definitely an inexpensive nice place to stay just over the Bay on Na Shore, walking distance to Kent Narrows Airport

Self

4/10

Poor

22 Feb 2026

Michelle

The main reason we chose the BW Kent Narrows Inn was for the pool and hot tub, but it was a major disappointment. I even called a week in advance to confirm they were clean and operational after seeing negative reviews. The person who answered assured me everything was fine, but upon arrival, the water was very dirty and the pool was far too cold to use. We used the hot tub for an hour, but I still feel uneasy thinking about how unclean it was. They should have been honest with me so we could have made other arrangements.

Family

2/10

Poor

21 Feb 2026

scott

Ran out of Hot water.. AGAIN.
and Pool is un swimmable

Self

4/10

Poor

21 Feb 2026

Monica

I do want to say the staff was super sweet and wonderful during my stay. However, I specifically picked this hotel because of the pool. My event was in a different hotel for the weekend on Kent Island. I specifically left my friends to go back-and-forth to the Best Western so I could swim every day. The pool was disgusting. I’ve never seen anything like it. It’s nothing like the pictures. I don’t know the last time they used any pool chemicals in it. I’m really not that picky but this was totally disgusting. The water was completely cloudy and had a little flexs of things floating in it. I got an ear infection from it. I told the sweet person at the front desk who told the manager who supposedly looked at the pool and did something to fix it. It was still horrible the next day. I spoke with another hotel customer who is a regular there. He said that this was completely normal for this hotel regarding the pool and he loved to swim too. He said he would never get in that pool. He has complained ro the manager himself as well nothing changes. He said “that guy doesn’t give a crap.”

4/10

Poor

19 Feb 2026

Dana

The room itself wasn’t bad. NO HOT WATER AND HEAT WOULDN’T CUT OFF. I will never stay there again

Partner

2/10

Poor

16 Feb 2026

Don

Our stay here was awful! We booked 2 nights with a check in at 4 pm. We arrived at 4:30 and was told we didn’t have a room as they have not cleaned them yet. Apparently the people who stayed the night before us, never left. We couldn’t get into our room until 7:45 and the room was not clean. We called the desk to tell them there was dirty towels in the floor and the bed looked like the blanket was just pulled back. We removed the bedding and told them to come replace everything. The door to our room did not have any door insulation so the cold air from outside blew right into the room which meant we had to leave the heat cranked up. Saturday morning we woke up to shower and had no hot water. We then tried the tub (that we had to pay extra for) and learned the entire room had no hot water. We told the front desk and we were told they would have someone to come look at the hot water heater. So we went out for the day and didn’t get back until around 10 pm and the entire room reeked of weed. Apparently people were smoking weed on their balcony area and our ac/heat system was pushing it right into our room. We contacted the front desk and the guy that answered laughed at us and said there was nothing he could do. Sunday morning came and our hot water was still not working and not one did anyone try to contact us to make corrections. When we checked out the front desk guy wrote down our name and number and said that someone would be in contact. That never happened.

Partner

10/10

Exceptional

05 Feb 2026

Robert

The breakfast was good. The staff was friendly. It was quiet. And the mattress was amazing.

10/10

Exceptional

09 Jan 2026

Grace

This place was awesome. Very clean. In a beautiful spot to see the sun rise . The breakfast was cool and the staff was awesome.

8/10

Excellent

09 Jan 2026

Wayne

Nice breakfast, cleanroom. Great location.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Jeffrey

Exceeded my expectations for a Best Western

4/10

Poor

04 Jan 2026

Andrew

The lock to the door froze while we were at breakfast, and we had to out in the freezing cold for 10 minutes for someone to fix it. The jacuzzi stopped working, as well.

6/10

Pleasant

01 Jan 2026

Kathleen

Room was clean. The floor was uneven and pulling up in spots
The pool was cloudy.

Partner

8/10

Excellent

01 Jan 2026

Jill

Very clean in entire room!! The Staff was very friendly!! However Walls are Very Thin, so heard barking dog next door and their tv all hours of the night!

Friends

2/10

Poor

29 Dec 2025

James

Person at checki n was not very sharp. Couldn't findvthe reservation until I got my paperwork. Why put me on the 3rd floor when there only aboit 10 cars in the lot? The location of the elevator is STUPID!! And it is not marked well at all! I will not stay here again.

Friends_and_family Family

4/10

Poor

24 Dec 2025

Tyron

Staff was great. Rooms not so much

8/10

Excellent

22 Dec 2025

Luis

As usual.

Friends_and_family Friends

6/10

Pleasant

22 Dec 2025

scott

Staff was nice, Pool had terrible Algae problem..

Leisure Self

4/10

Poor

17 Dec 2025

JOSEPH

No bathroom light only thing there was wires dangling from the ceiling, where the light should have been.And also people in the next rooms were very loud we didn't get much sleep .Would not recommend this place

Leisure Partner

10/10

Exceptional

16 Dec 2025

Tucker T

Nice place

Business Family

10/10

Exceptional

15 Dec 2025

David

every thing

Self

4/10

Poor

13 Dec 2025

Ruben

Dig neglate i stay three nights and asking for room services to clean and the people Look Don't care bed cleaner services

2/10

Poor

06 Dec 2025

Daniel

Asked to move rooms due to door not sealing from outside. Same problem in new room. Smoke, cold air, marijuana smell, profanity etc coming through the room all night long. Got two hours of sleep. Didn’t stay the 2nd night and now hotels won’t refund us. Probably never using hotels again. What’s the use if they can’t help us get refund. We will just got through the places directly. The pool was filthy and the sauna didn’t work

Friends_and_family Family

4/10

Poor

03 Dec 2025

Linda

Water temp in shower screwed up
Room cold
Not enough blankets
Floor dirty

Friends_and_family Family

8/10

Excellent

28 Nov 2025

Wayne

Everything was just fine.

Leisure Partner

10/10

Exceptional

28 Nov 2025

Phil

Staff friendliness and delicious breakfast and view of the harbor

8/10

Excellent

28 Nov 2025

Janet

Been to this hotel several times. It is convenient.

Leisure Pet

10/10

Exceptional

24 Nov 2025

Tayri

Great Customer Service, Clean Room I Will Recommend it 1000000000000%

Partner

6/10

Pleasant

23 Nov 2025

Linda

Staff was courteous. Room was in good condition but “no frills.” Fitness center very small and breakfast was not great. For the money, acceptable.

10/10

Exceptional

22 Nov 2025

Nikki

Pretty good value. Good shower pressure, practically enough to pelt your skin off! Breakfast had a good variety, though the eggs were a strange texture. The waffle maker was nice. The hot tub was hot and fairly clean, though the jets were so forceful and chaotic it was kind of difficult to sit anywhere near them. Overall, good value

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Andrew

Nice place with a great view!

10/10

Exceptional

17 Nov 2025

Matthew

Nice room.

10/10

Exceptional

16 Nov 2025

John

Hot tub. Swimming pool. Dry sauna. Lots of waterfront dining. Not to far from the Waterfowl Festival. Shopping at Queenstown outlets. What more can you ask for. One of my favorite reasonably price escapes on the DC region. Been here a dozen times.

Leisure Family

6/10

Pleasant

14 Nov 2025

Joanne

Flooring was coming up, trip hazard.

We arrived early, a very polite woman said a king room wasn’t ready. I asked about leaving my car there and taking a walk. She said that was fine and confirmed directions to the boardwalk I had seen while driving in.
When I came back someone else was at the desk, acted like it wasn’t convenient to check me in. No name tags, so I have no idea who either of them are.

10/10

Exceptional

10 Nov 2025

Cynthia

Room was clean. Staff very helpful and friendly.

8/10

Excellent

07 Nov 2025

Eric

Our room was clean, smelled great, and the breakfast was good with many options.

Leisure Family

6/10

Pleasant

06 Nov 2025

Oliver

-

Leisure Family

8/10

Excellent

06 Nov 2025

Karen

Clean-Comfortable-Convenient-Great Food Nearby-----This place works perfectly for me to go to the Annapolis Sailboat Show. Night desk staff was a little concerning because she was apprehensive about calling the owner or the police about a car alarm going off on a car with a broken window. Everything was ok in the end but I really would prefer someone at the desk with better judgement. (I looked into the situation myself. Driver window was smashed before arriving at hotel. Special needs teen kept hitting the alarm button on the key fob from their room)

8/10

Excellent

02 Nov 2025

Bernadette

The experience was as expected. Everything worked well and the staff were very friendly. I would recommend this hotel for a short stay.

Leisure Family

8/10

Excellent

02 Nov 2025

Douglas N.

?

Leisure Self

2/10

Poor

30 Oct 2025

Corey

Ridiculously overpriced. Paper thin walls, all highway noise.

Partner

10/10

Exceptional

28 Oct 2025

Tom

Good value for the money. Best pet fee for a dog among the other area hotels. Good breakfast options.

8/10

Excellent

28 Oct 2025

Robert

Clean room

Leisure

4/10

Poor

25 Oct 2025

George

Hot tub was not functioning properly pool water was ice cold and unusable

Partner

10/10

Exceptional

19 Oct 2025

Kathleen

Loved the hot tub.

Partner

6/10

Pleasant

10 Oct 2025

Patricia

Property was great it I wish she gave me a view of the water and not the highway. Pool was great nice and quiet. Far as sleeping I didn’t like hearing the highway. Breakfast was good. I will stay again.

Leisure Family_with_children

10/10

Exceptional

10 Oct 2025

Cynthia

Clean room and good location to biking trail.

Business

10/10

Exceptional

09 Oct 2025

JEMAR

Close to highway and had everything I needed

Business Self

10/10

Exceptional

06 Oct 2025

Steve

Great spot.

Leisure Family

10/10

Exceptional

03 Oct 2025

Luke

Very nice

Leisure Partner

4/10

Poor

01 Oct 2025

Frank

The property needs to be updated. Overall it looked dirty and old. Carpets need to be replaced. No soap in the shower. Very noisy air conditioning in the room, and had to turn it off at night to sleep. Not good on a hot night.

Business_and_leisure Partner

10/10

Exceptional

30 Sep 2025

Tom

Clean well appointed room. Very pet friendly with a reasonable pet fee of $30.

Leisure

4/10

Poor

29 Sep 2025

MICHAEL

Outdated and dingy. Would not recommend

Leisure Pet

4/10

Poor

27 Sep 2025

Linda

The staff was not friendly! We were there for a wedding and asked for early check in because the shuttle was picking us up at 4. They charged us another 25$ to get in our room which was READY at 3 so we could get dressed.
Terrible service!!!

Leisure Partner

2/10

Poor

12 Sep 2025

Russell

Old ran down hotel limited breakfast better off to spend more money

Partner

6/10

Pleasant

11 Sep 2025

Henry

I recall when this Hotel was built and stayed once or twice in the past. In todays unsafe, lack of police, liberal judges who release murders to prey of the elderly, children, and women, I believe strongly that this location will, if not already, be a prime business for the felony criminal to infiltrate. Elevators at OPEN and very Accessible ends of the Hotel. Once inside the elevator you become a possible victim and the Office (located in the middle of the building) would have no idea. Area is open to ANY intruder 24/7. Separating the Breakfast area from the Office area is a BIG mistake. ANYONE can walk into the Breakfast Room via its own exterior, unlocked door, allowing entry by ANYONE, like the Charlotte Train Murderer!! Everyday this Best Western puts the lives of its clients in jeopardy!! It is located in a very transient area, bars, restaurants, hotels, and affords the potential criminal a feeding ground to attack innocent victims. Never saw a police officer or any security personnel?? This is NOT the 90’s. No Cash Bail is only a success for the Criminal Element and with Baltimore, Annapolis, and Salisbury within easy striking distance (short car ride) felony type criminal/s can simply carjack a “Beamer”, and easily find their way to Kent Island. To keep myself and Family safe I will pay more at the Hyatt to be secure and safe!!!! Sorry but it’s the truth!!

4/10

Poor

08 Sep 2025

carolyn

They didn’t have me in the computer at check in. When I finally got to my room the tv was broken. Switched rooms but the hotel is right next to the bridge so it was noisy all night

Leisure Self

6/10

Pleasant

07 Sep 2025

Steven

The property needs lots of work. The rooms are dark & dingy. Definitely not going back

Leisure Partner

10/10

Exceptional

31 Aug 2025

Holly

Friendly check in. Great location within walking distance to restaurants and nightlife

Leisure Partner

10/10

Exceptional

31 Aug 2025

Marla

Kent Narrows is an easy getaway for hubby and I, we love The Best Western! We love the location and all the dining options near by. We walked across the street to Fisherman’s Inn restaurant.

Leisure Partner

10/10

Exceptional

25 Aug 2025

Scarlett

Nice rooms

Leisure Partner

8/10

Excellent

23 Aug 2025

James

We arrived at 2:48 PM and were told that we would have to pay a $25 early check in fee, even though check n is at 3:00 PM. This made me feel unwelcome due to us being only 12 minutes early. Seemed like they were trying to get extra money out of me. The rest of the stay was better.

Partner

6/10

Pleasant

18 Aug 2025

Christopher

We had an enjoyable stay which I feel was largely luck. We were on the 4th floor and it appeared mostly empty. That said, the walls are quite thin and on the first night we had a rowdy group next to us yelling in the middle of the night. Overall the room was clean and comfortable without any frills.

4/10

Poor

17 Aug 2025

Benjamin

The online room photos are misleading. If you book a bay view room your getting a room with a view of the bay way off in the distance. They say the rooms have balcony’s, but these “balconies” are not private and are actually in front of your rooms. The photos of the rooms are taken at angles to make them seem much larger than what they are.

Leisure Partner

8/10

Excellent

15 Aug 2025

Jennifer

This was an easy walk across the street to lots of dining options.

Leisure Partner

8/10

Excellent

14 Aug 2025

Michael P

Excellent location

Leisure Partner

8/10

Excellent

13 Aug 2025

Dennis

was there for a business function rooms were clean and was centrally located

2/10

Poor

12 Aug 2025

Tami

This Best Western should be called the Worst Western. The pictures used on your Expedia website are not reality. Stock pics must have been used. This hotel is very old and in bad condition! The first room they gave us had black mold. The mats on the picture near the air conditioning unit had black mold on it, the shower wall was severely cracked and the dry wall was a series of bad patches all over. We tried to call surrounding hotels to see if they had any vacancies but they did not. We went to the front desk and the girl was very nice and promptly gave us another room on a higher floor. This room was better - not great, but better. It did have mold on the ceiling but the smell was better than the first room.
The positives were the area and the restaurants. We enjoyed our visit in spite of the hotel experience.
We would not recommend this hotel to anyone! We will not stay at a Best Western in the future since we cannot trust the pics that are posted in advertising. We made the most out of a yucky situation but would advise to steer clear from Best Western, Kent Narrows, MD!

10/10

Exceptional

12 Aug 2025

John

Very accessible location & bed was comfortable. The front desk gentleman could have been more specific on where the side elevator to my 3rd floor room was located.

Leisure Self

2/10

Poor

12 Aug 2025

William

Very rude reception

Reception was very rude. Arrived at 2:30 and was told I’d be charged $25 for early checkin. Receptionist didn’t get out of her chair and barely looked up. Then when I checked in and asked for a ground floor room was told that I booked a queen bed on the highway side on the 2nd floor, which was nonsense. The booking thru Hotels.com simply said Queen bed. Unnecessarily not accommodating. On top of that was bitten multiple times by what I assume was mosquitos at night. I’ll sleep in my car before I stay in this hotel again.

Self

6/10

Pleasant

11 Aug 2025

Terry

Dirty areas in room. Plug did not work.

Leisure Family

6/10

Pleasant

09 Aug 2025

Robert Vincent

Staff members are pleasant

10/10

Exceptional

09 Aug 2025

Rhonda

I like the location and how easy it is to get to our room.

4/10

Poor

07 Aug 2025

Bruce

We will never stay in another BW. The place was dirty, staff acted like they were annoyed when ask. There was not enough parking spaces. The walk ways were uneven. The shower head was so old it couldn’t be cleaned or adjusted. In general it was poorly run and lousy upkeep.

Leisure Family

10/10

Exceptional

07 Aug 2025

Larry

Clean room

Leisure Family

8/10

Excellent

06 Aug 2025

Jelisa

Great place to stay for a solo trip if you like trail walks and watching the water. Breakfast options were limited.

Leisure Self

8/10

Excellent

05 Aug 2025

Vu

All around a good place to rest

Leisure Partner

8/10

Excellent

04 Aug 2025

Shasia

The bed comfort was ok. It wasn’t the absolute best but I was comfortable and slept well. There was hair in the a few places in the bathroom and my tub was acting strange but we managed.

Partner

6/10

Pleasant

04 Aug 2025

Lauren Eileen

We usually enjoy our stay at this hotel. We love being around the water and being able to walk to dinner. Unfortunately this time there were solar panels being installed on the roof, which we were not informed of. We were staying in the top floor and started hearing the construction early in the morning. If we had known about the construction we would have asked to be on a different floor.

Leisure

10/10

Exceptional

02 Aug 2025

Brandon

A remarkable weekend getaway

Leisure Family

8/10

Excellent

01 Aug 2025

Rachael

This hotel is perfect for a night away with a furbaby to cruise the dock bars. The price is RIGHT.

6/10

Pleasant

27 Jul 2025

Maureen

Not a good value for the high price.

6/10

Pleasant

20 Jul 2025

kathleen

Check in was easy. The room was about $400 and there was mold around the inside bathroom door frame. Everything else was great but that was undesirable.

Leisure Family

10/10

Exceptional

17 Jul 2025

Rob

Check-in staff was awesome!

Self

10/10

Exceptional

15 Jul 2025

Andrew

The front desk staff was friendly and helpful. The hotel room was clean, updated and quiet. I would stay here again in a heartbeat!

Leisure Pet

2/10

Poor

14 Jul 2025

Darren

While the folks at the front desk were incredibly nice and friendly, the accommodations were well below par. We reserved two evenings; however, the place was so dirty my wife did not wish to stay the second evening. Best Western refused to refund the unused second evening. That is not how you conduct business. Will never stay at Best Western again.

Leisure Partner

6/10

Pleasant

05 Jul 2025

Jesse

I was told there wouldn't be a charge on top of the room for incidentals even though my card was being run for it. $25 charge, non-refundable.

10/10

Exceptional

04 Jul 2025

Verified traveler

Room was clean. Helpful staff.

Partner

6/10

Pleasant

01 Jul 2025

Elizabeth

Fine

Needed a quick one night stop as part of a larger trip. This was fine. Seemed a little sketchy. Wouldn’t go back.

6/10

Pleasant

23 Jun 2025

matt

Dirty.

Business Self

10/10

Exceptional

22 Jun 2025

Elizabeth-Ann

I was really impressed with my experience here. I frequently do mini solo trips to prevent caregiver burnout. The pool, hot tub, and sauna were exactly the kind of decompressing I needed. Everyone I interacted with was just pleasant and genuine. The location was great; there were a number of restaurants to walk to and many pretty views nearby.

Friends_and_family Friends

10/10

Exceptional

22 Jun 2025

Jeffrey

Great

10/10

Exceptional

20 Jun 2025

Lucinda

Second time staying, it’s priced right, great staff, and amazing restaurants right across the street, quiet area right by the bay bridge.

Leisure Family

10/10

Exceptional

18 Jun 2025

Matthew

Was ok

Leisure Self

10/10

Exceptional

08 Jun 2025

Jeannette

They need to keep breakfast open longer

Leisure Pet

8/10

Excellent

08 Jun 2025

Matthew

The location was convienent to activities we were doing but the location is right next to the highway and the backside, which is where our room was, was really noisy all night from traffic. The hotel itself was clean and had a nice breakfast and that area was clean.

Leisure Partner