Name: Best Western Lapeer Inn
Address: 770 West Street, Lapeer, 48446, US

8/10

Excellent

06 Aug 2026

Greg

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6/10

Pleasant

04 Aug 2026

Jennifer

The room was average as was the breakfast. One morning they ran out of food and there was a long line waiting for it to be refilled.

4/10

Poor

02 Aug 2026

Chris

This is a very old and dated hotel. It needs refurbishing badly. I checked in after the rest of my party had already gone to the room and the front desk person gave me my key without asking for any ID. Breakfast was just OK. The coffee was terrible and they at least had a waffle making machine so those were good. But the rest of the food was not good… And incredibly there was no elevator! I had to haul my bags up the stairs, which, by the way were very steep.

10/10

Exceptional

01 Aug 2026

Laura

Guest laundry easy to use. Clean pool and nice area with games. Room was clean.

10/10

Exceptional

01 Aug 2026

Michelle

Great facilities, great service, great little kitchen area in the room, great breakfast (Eggs, sausage, French toast sticks were yum!). The BEST thing I enjoyed was the pool area WITH Waterfall! Arcade and large sitting area. AC worked great.

10/10

Exceptional

30 Jul 2026

Elaine

The room was very clean and the staff was very nice. Breakfast was delicious good food.

2/10

Poor

27 Jul 2026

Yvonne

Black Mold and Mildew riddled the shower and bathroom floor and the old carpet in the room.
Urine was all over the bottom of the toilet and floor. The worst part was the air quality was poor.
The room smell was horrible. I had to go and purchase an air purifier just to be able to sleep there. Run do not walk from this location!
Front Desk staff was no help, in fact , when asking for a solution for the problems. Rude and disrespectful!

10/10

Exceptional

26 Jul 2026

Aydan

.

10/10

Exceptional

25 Jul 2026

Deanna

I booked our room online thru Expedia and everything ran smoothly. No hiccups .

Awesome service

10/10

Exceptional

24 Jul 2026

Jodi

Everyone was so nice and helpful, good breakfast options

2/10

Poor

23 Jul 2026

Yvette

The paint on the walls were dirty. The whole place needs revamping.

Partner

10/10

Exceptional

19 Jul 2026

Andrew

Clean room hot tub has been broken for over a year but still advertised as having one on the website

Partner

8/10

Excellent

18 Jul 2026

Dorene

Served our purpose, was in town for a wedding

10/10

Exceptional

17 Jul 2026

Nicole

A tad outdated but the staff was friendly, property and room were clean, breakfast was full and maintained.

Family_with_children

8/10

Excellent

10 Jul 2026

Cara

Clean, quiet. Comfy bed. Nice hot shower.

Self

10/10

Exceptional

08 Jul 2026

Kelli

Great gathering area.

Family_with_children

10/10

Exceptional

07 Jul 2026

Gregg

clean room and hotel
did not use free breakfast
used pool was nice

Partner

8/10

Excellent

06 Jul 2026

Khurram

Friendly staff

6/10

Pleasant

05 Jul 2026

Timothy

The room was clean. The hot tub was out of order. It showed elevators on the map but there were no elevators. The front desk when we checed in were irritable but improved when we were kind. No one greeted us when we came in or left the hotel. It was just strange

Partner

6/10

Pleasant

05 Jul 2026

Gwilym

Reception staff were excellent but the rating comes down at breakfast. The lady in charge did mot reply when questioned,she was in a terrible mood. The breakfast room was full, a family had taken over 3 tables and most of the chairs leaving 2 table with no chairs.
When we were about to help ourselves to the cooked meal the lady in charge came out with whatever thought were fresh eggs, but they had come out of a fridge..terrible. The coffee was so bad we only took 1 cup. Check out was quick and were thanked for staying there.

Partner

6/10

Pleasant

03 Jul 2026

Larry

This isn’t bad but not great.
Older building. Hot tub didn’t work.
Cracks in tile. Dated bathrooms.
Beds were comfy. Hallways smelled a bit.
Gotta remember where you are I guess as not a lot of options in Lapeer specifically.

Family_with_children

8/10

Excellent

28 Jun 2026

grant

Breakfast was good for the both days

Partner

10/10

Exceptional

25 Jun 2026

Stephen

Check in was very easy. Housekeeping staff was very helpful. It was a pleasant experience to stay there.

Self

10/10

Exceptional

11 Jun 2026

Kaidee

Hot tub is broken, didn't give a date on when it will be fixed but other than that the pool & entire stay was great

10/10

Exceptional

08 Jun 2026

Donna

Bob and Edie at the front desk are wonderful. Our television wasn't operating well with the cable. Edie was so sweet to come in and help us with getting it in working order. We had a nice room. Good location near the pool and breakfast area.
Easy access to the patio area with a gazebo. Its just too bad the hot tub is broke. We've been coming to this hotel for a lot of years. But we know many are closing that amenity. That's why we got a whirlpool room.

Friends_and_family Family

6/10

Pleasant

05 Jun 2026

Barbara

The property was clean and comfortable.
Negatives: No elevator and the breakfast was mediocre...eggs were cold sausage links were just warm.

Family

10/10

Exceptional

01 Jun 2026

Nicole

Friendly staff, great game room and pool!

Family

6/10

Pleasant

31 May 2026

Ronald

✅

Family

10/10

Exceptional

29 May 2026

Judith

Clean friendly environment . Well located.

Self

10/10

Exceptional

19 May 2026

Bryan

None

10/10

Exceptional

12 May 2026

Wanda

Breakfast was great. Staff was terrific!

Partner

10/10

Exceptional

30 Apr 2026

Lc

Great getaway room

Family_with_children

6/10

Pleasant

29 Apr 2026

Timothy

Trash throughout the hallways and stairwells, my room wasn’t cleaned thoroughly, there was a used shaving razor in the shower and the sheet on the bed had rust stains.

Self

4/10

Poor

26 Apr 2026

Joseph

I was only in my room from 10 pm to 7 am for two consecutive days. I didn't use any of the amenities. However, a shower was important to me and the bathtub would not drain. The drain lever would change position but did not change the draining. The first night the water level was above my ankle bones after a 10 minute shower. I told the staff Saturday morning when I was leaving for the day that the shower working was very important to me and they wrote up a work order. That night, it appeared that someone had worked on the shower drain but the shower behaved the same way. I consider this to be very unsanitary and should not be acceptable condition for letting out a room in a hotel.They offered no compensation or even an apology when I checked out. They didn't seem to care. I do not recommend staying at this hotel. You have been warned.

Self

6/10

Pleasant

20 Apr 2026

Cheryl

The room was clean when checking in. We were staying 4 nights. After 3rd I asked housekeeping to clean bathroom and stock towels and make beds. Towels were stocked and beds were made (found a sock under the covers but it was mine) but they did not clean the bathroom.
The breakfast was okay. Staff was nice.
Hotel seems outdated. Hot tub was not operational. Pool was nice.

10/10

Exceptional

11 Apr 2026

Lana

Great whirlpool suites at a decent price. Great location as well

10/10

Exceptional

06 Apr 2026

Edward

.

Partner

6/10

Pleasant

30 Mar 2026

Anabel

The housekeeper woke us up . She knocked the door few time while we are still sleeping

8/10

Excellent

28 Mar 2026

RACHEL

Didn't eat the breakfast due to schedule conflict, Room was very nice, housekeeping was very nice! A little to much noise from other occupants running and slamming doors, I smelled cigarette smoke even though we had none smoking I personally can't take cigarette smoke so I'm hoping that it doesn't happen on my second stay. Like with any building there's always a few things that could be fixed, I hope the next time I come in the future that the workout room is a little bit more advanced with equipment I would love that!
Love the variety of channels available for the T.V. , I told the receptionist that we'll be back next month and she happily accommodated us with the same room just upstairs that made me want to come back to your hotel looking forward! I also love the surrounding area so much at your fingertips from restaurants to Meijer's, Krogers , If I need anything I can easily walk and get it or drive quickly and get it that's very convenient. I would recommend this hotel to family and friends and I think they will be very satisfied and happy to have to stay at your location.

Family

10/10

Exceptional

24 Mar 2026

Brant

Excellent

10/10

Exceptional

09 Mar 2026

Scott

The rooms were clean and very modern. The staff was very kind and helpful.

Self

4/10

Poor

02 Mar 2026

Ken

Pool was to cold and the hot tub was apparently out of commission for quite some time. I chose best western because of their long standing as a quality place to stay. Was disappointed finding out the amenity had been down for some time.

Partner

8/10

Excellent

01 Mar 2026

Lesley

Room was clean and comfortable. No USB charging ports and needs a little updating.

Partner

10/10

Exceptional

23 Feb 2026

tracey

Room was perfect, staff was wonderful, pool was clean

6/10

Pleasant

22 Feb 2026

Jennifer

Room was kind of dirty, it was an okay stay we loved the tub but I wouldn’t stay there again. Bed was comfy.

Partner

8/10

Excellent

20 Feb 2026

Kristy

Kids loved the pool

Family_with_children

10/10

Exceptional

19 Feb 2026

Janice

Room was awesome. I was upgraded to a suite. The room was clean and spacious. Breakfast was good with lots to choose from. Front desk was very courteous and helpful.

Self

6/10

Pleasant

18 Feb 2026

Jared

Hot tub is broken

4/10

Poor

15 Feb 2026

charity

The hot tub was closed. And we didn’t know

4/10

Poor

08 Feb 2026

Darwin

Room and pool was dirty

Leisure Partner

8/10

Excellent

17 Jan 2026

Ronald

Everything was great except would have been told before that the hot tub was under construction

Partner

6/10

Pleasant

11 Jan 2026

Michael

Room had trash on the floor from previous guest. If you take a shower, it ends up being a bath because the drains are slow (clogged).

Friends_and_family Family

8/10

Excellent

01 Jan 2026

Jim

Clean room, comfortable bed

Leisure Family

10/10

Exceptional

25 Dec 2025

Connie

Clean and comfortable room. Staff was eager to help. Downside: I had to wait for Santa to check in (not kidding). If you want a handicap accessible room, be aware that the they have tubs, not walk-in showers. Fortunately I had thought to bring a shower chair just in case. Overall, a very good stay.

8/10

Excellent

20 Dec 2025

Kayla

Check in was easy and quick, but I reserved a room with a heart shaped Jacuzzi in the room and when I got to my room I only had a jetted bathtub. It wasn't the end of the world by any means but I would have liked to receive the room I originally booked. Otherwise everything else was fantastic. Big clean rooms and lots of options for food or shopping close by.

Leisure Partner

2/10

Poor

14 Dec 2025

Samantha

The hot tub was down, never got an update about this the whole reason I booked my stay with them. Need better communication between management and upcoming guest when facilities are down.

10/10

Exceptional

07 Dec 2025

Jennifer

The service and staff was great. We had a slight issue with the room when we got there, that was honestly no big deal at all, and the staff not only switched our room immediately, but also upgraded us to a bigger; nicer room. Rooms were clean with good amenities. We didn’t take advantage of the free breakfast but the coffee was great. We will definitely stay again.

10/10

Exceptional

06 Dec 2025

Desirea

Staff was very courteous and respectful and the room was very comfortable and accommodating

8/10

Excellent

29 Nov 2025

Hollie

Don't use door D or E those have been out for years. Breakfast does a small variety, cereal, yogurt, juice, waffles. Staff is always friendly.

Leisure Family_with_children

10/10

Exceptional

28 Nov 2025

Richard

Rooms are comfortable and staff was helpful. Breakfast wasn’t replenished more than 45 minutes before it was to be over.

Leisure Partner

10/10

Exceptional

24 Nov 2025

Kita

While we were only there for about ten hours, it was a very pleasant stay. We arrived shottly before midnight, following a long day in the van; there was one person on duty at that hour and she was nice, pleasant, and efficient. The room was clean and quiet, the bed was comfortable with lots of fluffy pillows, and we had a good night's sleep, albeit a too short one! The breakfast buffet was fine; I am not much of a breakfast person, but my toasted cinnamon bagel with butter, my French Toast with coconut, walnuts, and chocolate chips, and my oraange juice were all quite tasty. Check-out was also quick and pleasant and we were back on the road before 10:00 a.m.

Partner

8/10

Excellent

17 Nov 2025

garry

The heat lamp in bath was covered up? And hair dryer didn’t work

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Traci

Staff was super nice breakfast was good and the room was clean slept well.

Leisure Partner

8/10

Excellent

09 Nov 2025

Connie

Clean room. Staff nice at check in.

Leisure Family

10/10

Exceptional

08 Nov 2025

Corey

Clean room

Leisure

8/10

Excellent

11 Oct 2025

Brian Scott

The game center and indoor pool with waterfall was a nice touch. Very nice Staff.

Leisure Partner

10/10

Exceptional

09 Oct 2025

Tim

Staff was very friendly and made me feel so welcome.

Partner

4/10

Poor

29 Sep 2025

Michael

Bed Bugs! Make sure you inspect.

Business

10/10

Exceptional

20 Sep 2025

Elena

Odd location but I think hotel was there before everything was built up around it. GREAT that the was a Meijers within walking distance plus MULTIPLE food choices right nearby. Other shopping also very close.
The hotel was very clean & pleasant, a little dated but that didn't stop our comfort there.
The beds were THE BEST of many hotels I've stayed in & used them as my benchmark for the other 2 we stayed in on our trip. The staff was very friendly & always cleaning or doing something productive yet they always offered assistance or greetings at least. We enjoyed the pool & hot tub each night(pool floor does need resurfacing)& my son & his partner had a ball with the claw machine. They also enjoyed sitting in the surprise enclosed courtyard. Beautiful place to sit & relax with flowers, a gazebo & multiple seating choices.
I'm an early bird so I appreciated using the gym in the morning(the bike needs the seat fixed) then coffee as soon as it was available & breakfast before most people were awake. Very good coffee. Breakfast was standard fare but hot & good choices. The breakfast area was very nice & like everything else very clean. I truly like hotels that prioritize the cleanliness.
I will absolutely be coming back here when I visit the area. I know I'll get a great stay at a great value!

Leisure Family

8/10

Excellent

15 Sep 2025

Heather

Very clean hotel and friendly staff. Loved having coffee access 24/7. Close to wedding venue, so that was a plus. My only critique is that it has dated decor and amenities, and the hot tub was out of service during our visit.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Annette

Very good,

Business

10/10

Exceptional

06 Sep 2025

Johnny

Very happy with my stay

Leisure

10/10

Exceptional

29 Aug 2025

Shalley

A

It was amazing exceptionally clean room and bed and pillows were top notch. Great pool with waterfall and games room for the kids great pool area setup for families. Kandance at the front desk was exceptional and really helped us. I would recommend this hotel to Everyone. I was travelling from Ontario to Minnesota.

Partner

4/10

Poor

18 Aug 2025

David

Bathroom was almost not usable. Poorly layed out and extremely small. I use a walker and could not get the walker into the bathroom.

Not worth the money spent, Except for the location.

6/10

Pleasant

17 Aug 2025

Jeffrey

The rooms smelled musty so much that we had to buy air fresheners. No elevators. Breakfast was ok. We had to ask for internet password. Room was spacious and a good value

Leisure Partner

8/10

Excellent

13 Aug 2025

Lisa

I liked the convenience of location with Meijers being right across the street is nice. The staff were all friendly and helpful. It was clean! My granddaughter loved the arcade/pool area! I’d definitely stay again in the future. Thank you!

Leisure Self

2/10

Poor

12 Aug 2025

Joan

Never got to use my reservation due to employee at Best Western and your staff should have just cancelled, but they would not.
VERY UNSATISFIED!!

Leisure Self

6/10

Pleasant

10 Aug 2025

breanna

Staff was pretty nice and there was never anything we needed that they couldn’t help with. The hotel is very outdated, smelled like smoke and was not clean.

Business Family

10/10

Exceptional

10 Aug 2025

Jeff

Nice hotel. breakfast doesnt start till 630am which is a little late for those staying there for work. Room was nice!

Business Self

10/10

Exceptional

09 Aug 2025

Erick

Everyone were very kind. Love the place, and I’ll come back next year for sure

Leisure Family

8/10

Excellent

03 Aug 2025

Todd

I enjoyed the stay. Beds were very comfortable. One thing I didn't like was when I reserved the room I chose the the room with a heart shaped tub, but when I checked in we got a jetted tub. The hotel said that they only had three heart shaped jacuzzies. Expedia needs to not list the heart shaped jacuzzies as a jetted tub. It wasn't what I thought I reserved

Leisure Partner

10/10

Exceptional

03 Aug 2025

Janet

Lots of restaurant choices many within walking distance. Room was clean and bed comfortable. Nice pool and outside area to sit and visit. Breakfast was good.

Leisure Family_with_children

8/10

Excellent

01 Aug 2025

Robert

The property is hard to find unless you have a GPS. Poor signage on the main drag of town. Room was suppose to be for handicapped, but the toilet was not. It was a low one and very hard to get up off of. The shower looked very inviting, but we couldn't find anywhere to put the shampoo and soap. Normally there is a place to sit while showering. Other than that we had a great time. Very close to eating and shopping. We had stayed there about ten years ago, so we wanted to stay again.

Leisure Family

10/10

Exceptional

30 Jul 2025

Amy

Location, price, amenities, staff were all excellent

Leisure Family

6/10

Pleasant

28 Jul 2025

Donna

Not impressed

Not a welcoming or smiling staff at check in. The front desk attitude was the appearance of..well I have a job.

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

Austyn

The room was very clean and recently updated. The staff was welcoming and kind.

Leisure Partner

8/10

Excellent

21 Jul 2025

Nigel

I had a good stay

10/10

Exceptional

21 Jul 2025

Scott

Great hotel and very comfortable.

Business Self

6/10

Pleasant

20 Jul 2025

linda

wish i would of ask for first floor

Leisure Partner

10/10

Exceptional

08 Jul 2025

Diane

The bed was comfortable. It was quiet and the employees were very helpful

Leisure Partner

10/10

Exceptional

07 Jul 2025

Sandra

Pool needs an uplift

We had a good time. Breakfast was wonderful. The pool deck has pebbles gone and hurt our feet. The water was clear, looked clean.. untill you go down the steps, rank dirty!

Friends_and_family Family

8/10

Excellent

06 Jul 2025

Erika

Property was dated but clean. Pool and arcade area is great for families.

Leisure Family

4/10

Poor

30 Jun 2025

Kristen

It smells like smoke and mold, it has no elevator, check in took a very long time and one of the women working breakfast unplugged the waffle maker and took the batter while i was waiting behind a dad with 3 kids. Only one of his kids got a waffle

Leisure Partner

10/10

Exceptional

29 Jun 2025

Brian

Comfortable beds! Close to the airport with free shuttle service

8/10

Excellent

17 Jun 2025

Jewell

Bed wicked hard. Had to buy a mattress pad. Toilet and counter in bathroom very low. Great coffee. Cereal stale. Great location.

Leisure Partner

10/10

Exceptional

07 Jun 2025

Michelle

Clean, staff was friendly and it was quiet all 3 nights that we stayed.

Leisure Family

8/10

Excellent

06 Jun 2025

Kathleen

This was a quiet, comfortable stay. Not fancy, but the reception was responsive to a small issue that we had. The wifi in the room was fine.

Partner

10/10

Exceptional

05 Jun 2025

Jayson

Friendly staff, clean rooms and building, nice pool, hot tub and arcade/ game area. Great location and the continental breakfast was very good. Will definitely use again if we're in the area.

Leisure Friends

10/10

Exceptional

23 May 2025

Jessica

Overall good

All was good. Pool and hot tub were good. Hotel is a bit old but overall the experience was good.

Friends_and_family Family

6/10

Pleasant

18 May 2025

Sara