Name: Best Western Executive Suites
Address: 303 Shoney Drive, Columbus, 39705, US

6/10

Pleasant

20 Jul 2026

Dr. LaQuanda

The young lady that checked us in was amazing! The issue was that the room was too humid...there was no in-between either freezing or humid!! The hvac system clearly needs work and the pictures used on Expedia are not real..those are AI. This is not a BW Executive Suites!! There is NOTHING Executive about this place! It's defintley a trucker hotel and \"locals\" hotel. Falsely advertising this as a BW Executive Suites should be illegal.

4/10

Poor

20 Jul 2026

Roshell

The room had a foul odor, rust stains in the tub and toilet. Furniture dated and looked dirty and soiled. Breakfast was decent and was a full breakfast.

Family

6/10

Pleasant

20 Jul 2026

Jessica

Rooms were a bit out dated and could have used more cleaning. Employees were amazing. Jacuzzi tub did not work correctly. Breakfast was great.

Partner

10/10

Exceptional

15 Jul 2026

Elizabeth

All was great

Family

6/10

Pleasant

10 Jul 2026

Donna

We traveled 8 hours for a funeral and arrived at 1:30pm. We were hoping for an early check in but were told that no king rooms had been cleaned yet. The clerk took my phone number and said that she would call when a room became available, but we never got a call. The entire lobby was under construction for renovations but this information was not on their website. This property is not a hotel, has no elevators, and is a motel with individual outside doors. The room was large and adequate, but it is in desperate need of updating. The bathroom door barely clears the toilet, making it difficult and awkward to enter and exit. The breakfast was good and the location is great with many restaurants and stores nearby.

Partner

10/10

Exceptional

08 Jul 2026

Rochelle

It was very clean in my room I really enjoyed my stay there and the clerk was very nice

Friends_and_family Friends

6/10

Pleasant

29 Jun 2026

Ileana

Dirty room,good breakfast,poor customer service

Family_with_children

10/10

Exceptional

28 Jun 2026

merlin

Great stay rooms and people

6/10

Pleasant

27 Jun 2026

Roxanne

Not great , old dirty rooms and front desk staff was not so friendly

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Virginia

Our experience was good. Room was clean and comfortable. Hotel grounds, parking lot, front and back were clean and taken care. Felt secure and had easy access to restaurants.

Partner

8/10

Excellent

15 Jun 2026

Raphael

The gym was closed for renovations

Self

6/10

Pleasant

11 Jun 2026

Andrea

1 night stay it was okay for only 1 night no coffee that morning

Friends_and_family Friends

10/10

Exceptional

10 Jun 2026

Kathy

Very clean and nicely maintained property. Only issue was no ice machine

2/10

Poor

09 Jun 2026

Emorie

Description online does not reflect the property.
It is an exterior motel. Hotel guest were loud outside of the property all hours of the night. We spent about 40 mins to disinfect and clean the room. The tv didn’t not work as well as the internet for the internet tv apps. Would never recommend to anyone. The only reason why we stayed even though the hotel was horrible because everything else was booked but we definitely stayed elsewhere the next night.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Darius

The rooms were clean, somewhat dated. Great breakfast. No one cleaned the room during the 2 night stay

Family_with_children

10/10

Exceptional

06 Jun 2026

Alexander

Nice hotel in a convenient location

Self

8/10

Excellent

03 Jun 2026

Monique

Everything was great.

Business

8/10

Excellent

31 May 2026

Jack

Rooms could use a little updating. Excellent breakfast!

Self

4/10

Poor

28 May 2026

Steve

The bathroom was spacious. The furniture was great. The room was clean. Furniture fairly new. I like the floors, hardwood.
I didn't like the neighbors fighting all night around and beating on the doors at midnight. I had trouble sleeping there.

Partner

10/10

Exceptional

28 May 2026

Stacy

Convenient and inside pool

Family_with_children

6/10

Pleasant

21 May 2026

Robert

Big rooms.

Partner

8/10

Excellent

20 May 2026

dana

the breakfast was very good and the area clean.

Partner

10/10

Exceptional

18 May 2026

Sharon

I liked that the rooms are large. There was enough room for passing each other without bumping into each other in the room. The refrigerator in the rooms would be great if it had a freezing shelf. We had small ice packs for sandwiches on the road while visiting relatives. Breakfast ending too soon. While on vacation we get up around 9:00 am. Breakfast is over at 9:00am. We never got the chance to experience the breakfast. Hence fixed sandwiches for the road. There were adequate markets and restaurants in the area. The area felt safe and comfortable.

Partner

10/10

Exceptional

15 May 2026

Stephanie Jan

Very nice room. It looked like it was recently updated. It is in a very convenient location. Close enough to walk to a shopping center next door. Staff was very friendly.

Partner

8/10

Excellent

15 May 2026

Jessica

The staff was exceptional! Incredibly welcoming and helpful. The swimming pool was a hit with the littles, & breakfast was to be expected. Room was clean, comfortable & quiet. Would definitely stay again!

Family_with_children

10/10

Exceptional

10 May 2026

Michael

Good

6/10

Pleasant

09 May 2026

Jack

Our room was great. We had a non smoking and right after we got in our room the person in the next room sat just outside her door smoking which filtered into our room. If you get non smoking please don’t have the person in the next room smoking right outside my door

Business

8/10

Excellent

06 May 2026

Lacosta

The room was great and very roomy. The staff was very friendly. The breakfast had buffet style setting. Eggs potatoes bacon sausage bread gravy cereal waffles juice.
The air conditioner worker great

Partner

10/10

Exceptional

05 May 2026

Sam

Second time staying there. Great deal for the price

6/10

Pleasant

04 May 2026

Kyle

.

Family_with_children

6/10

Pleasant

02 May 2026

Mike

Breakfast was good and the room clean.

8/10

Excellent

26 Apr 2026

Jerry

Average ok for a couple of nights

Family

4/10

Poor

26 Apr 2026

Erin

Not staffed adequately for a SEC weekend. Waited 30 mins to check in, two hours for towels that never came, and no breakfast left at 815.
Odd smell in room. Towels ans sheets were dirty. Roaches were not shy. Door didn’t close all the way.
Overall has potential but some attention to detail would help.

Self

10/10

Exceptional

25 Apr 2026

willette

Yes

6/10

Pleasant

19 Apr 2026

Ross

I didn’t like the heavy cigarette smell in the hotel room

Self

6/10

Pleasant

12 Apr 2026

Ashley

Some of the staff was rude. Especially the lady working the breakfast area.

Friends_and_family Family

2/10

Poor

11 Apr 2026

Janice

These are outdoor rooms, and the locks and deadbolts were not sufficient for the doors. The bathroom was clean, but the pull out couch mattress had no sheets on it, and had rust marks and mold on it. For the price paid for the night, it was not worth the stay. The staff was amazing and sweet, but the property was not the 8 rating we paid for

Family_with_children

8/10

Excellent

10 Apr 2026

Michael

This BW is exceptional! It has stunning features and the staff is superb. The room was spacious, well appointed and met our individual needs well. Breakfast was excellent, with good selection.

Partner

10/10

Exceptional

03 Apr 2026

Stacy

Clean

6/10

Pleasant

29 Mar 2026

James

Staff were very friendly and front desk staff at check- in were excellent, however, the bathroom ceiling was moldy. The little shmpoo bottle was empty and overall condition of the room was subpar. Discolored spots, stains on the walls and mismatched touch up paint spots.

10/10

Exceptional

26 Mar 2026

Barbara

Breakfast was very good. The room was very clean and beds very comfortable. Would stay again.

Self

8/10

Excellent

21 Mar 2026

Bobbie

Nice room, but AC unit loud and unable to fix or move room.

Family_with_children

10/10

Exceptional

09 Mar 2026

Christopher T

Pleasantly surprised. Well kept and clean. Very good value.

2/10

Poor

09 Mar 2026

Felicia

I strongly advise travelers to be cautious before booking this property. In my experience, this place is not suitable for a vacation stay or for business travelers. The atmosphere and overall condition felt more like a low-grade motel than a hotel meant for comfortable accommodations.

When I first walked into the room, there was an unpleasant odor that immediately stood out. The bedding did not appear clean—the sheets looked dingy and worn—and there were visible cigarette burn marks on the sofa. These details made the room feel unsanitary and poorly maintained. From the moment I entered, I did not feel comfortable or confident about the cleanliness of the space.

Another major issue occurred when I reviewed the charges on my account. I discovered that I had been charged $451, even though the manager insisted he only charged $375. When I questioned the additional amount, he denied placing that charge and suggested that the bank might have done it. Which was not true. Horrible experience

Family

10/10

Exceptional

07 Mar 2026

Mark

Great stay. Safe area, staff was courteous and room was larger than expected.

Family

8/10

Excellent

27 Feb 2026

Kimberly

Clean room, stocked amenities- Did not like how the older lady at the breakfast buffet watched and hovered over you as you are fixing breakfast. It was 8:15 and others were still coming in yet she did not keep the area stocked with food items. She went in the back and got a few things when asked. She also asked myself and my sisters for our room # as soon as we walked in but I didn’t notice her ask anyone else this.

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Linda

Clean room, staff

10/10

Exceptional

25 Feb 2026

Linda

Clean room, staff,

Partner

4/10

Poor

24 Feb 2026

Nick

room supbar bathroom gross

8/10

Excellent

23 Feb 2026

Edward

Clean, convenient in a good
Areas an walking distance to many places

Business

10/10

Exceptional

23 Feb 2026

Edward

Nice, clean and friendly place to stay!

Business

10/10

Exceptional

15 Feb 2026

Danielle

Room was very clean and neat, front desk was very helpful and nice, made checking in very easy and simple... Breakfast person was really nice as well friendly and informative on where things were and what was coming out.

Partner

10/10

Exceptional

07 Feb 2026

Chad

Great

10/10

Exceptional

01 Feb 2026

monica

The hotel was clean and smelled very good… The staff was very nice and helpful upon checking in… The room was clean, spacious, and very comfortable. The beds were very comfortable and the breakfast was hot and delicious. 10 out of 10. Definitely will visit again

Friends_and_family Family

8/10

Excellent

20 Jan 2026

Dana

The room was clean . The staff was friendly

Friends_and_family Family

8/10

Excellent

19 Jan 2026

Justin

Yes all the above

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Thomas

We stay here whenever we're in Columbus because the rooms are clean, the staff is responsive and friendly and the location is convenient. Will stay here again and again.

Leisure Partner

10/10

Exceptional

06 Jan 2026

Thomas

As always, the rooms were clean and the staff was friendly and helpful. We always stay here whenever we're in the area.

Leisure Family

10/10

Exceptional

02 Jan 2026

Kayla

Suite was a great size, great location and was clean. Breakfast was great, price was unbeatable. Will stay again if we are in the area.

10/10

Exceptional

03 Dec 2025

Michelyn

Great breakfast with lots of options. Everything was clean and comfy in our room

Leisure Partner

6/10

Pleasant

01 Dec 2025

George

The price of stay and quality of establishment did not meet the hype online. It could use a major upgrade. The carpet in room was heavily stained. Furniture was dated. The area does sit on a busy hub for the city where you have access to stores,,food and fun.

Leisure Family

8/10

Excellent

30 Nov 2025

Wendy

The lady at the front desk was very friendly. She seems to really enjoy her job which makes her so welcoming to everyone.

6/10

Pleasant

29 Nov 2025

Chelsea

The cost of the hotel was not worth it. Was not the cleanest, tub did not drain well, keys stopped working after 1 night, the pictures on the website did the room too much justice.

10/10

Exceptional

29 Nov 2025

Michael

Nice clean big room

10/10

Exceptional

27 Nov 2025

Chad

They're very friendly the owner is more than accommodating I always have a good stay here

8/10

Excellent

23 Nov 2025

Don

Pros: Very clean, great beds. Very nice staff. Cons: Tiny bathroom, no hooks for clothes, coats, etc. Sampoo/Conditioner was empty.

Friends_and_family Family

8/10

Excellent

18 Nov 2025

Wade

Room was clean. However the toilet would barely flush, the water saving tanks don't really save water when you have to flush 3 times to get it to go down. Also the 1st floor ice machine was out of order.

Leisure Partner

10/10

Exceptional

12 Nov 2025

Comer

Yes

Leisure Family

2/10

Poor

09 Nov 2025

Jack

Dirty, painted over holes in knee wall, ceiling in shower chipping, loud outdoor sounds, HORRENDOUS SMELL OF CIGARETTE SMOKE AND STANK! Breakfast area smells like onions or body odor! Should be listed as a $39.99/weekend rate! Sleep in car, or on ground beside it, if this is your only other option!!! I paid $300/night, and that should be Felony Theft by Conversion!!! Girl at front desk was nice.

Leisure Family

4/10

Poor

09 Nov 2025

Ron

The room smelled like cigarette smoke. The bed was not comfortable. Could hear the room above. Alot of noises,foot traffic.

Partner

10/10

Exceptional

30 Oct 2025

Demarius

Will stay again

4/10

Poor

28 Oct 2025

Laura

Air conditioning was not working, the phone was not working, and the lighting in the room was so low could not hardly see in there.

10/10

Exceptional

16 Oct 2025

Kobe

Wonderful I loved it

Friends_and_family Friends

8/10

Excellent

12 Oct 2025

Greg

They charge a $100 \"incidental\" fee when you check in that is supposed to be refunded at check out. Haven't seen it back yet but I'm sure it'll show back up.

8/10

Excellent

04 Oct 2025

Troy

The check in process was pretty standard. No issues. Once in the room, there was water on the floor. I wiped up and the napkin was very dirty. The room has a small hole in the wall from the door hitting it. The caulk around tub was stained and the bathroom door did not lock. Bed was not very comfortable.

Leisure Family

10/10

Exceptional

02 Oct 2025

Gwendolyn

The room was amazing!! The beds were so comfortable, it was like sleeping on a cloud. It had a lot of coset space and I loved being able to choose where to sit, whether the sofa the table or the bed. I will definitely be going back!!

Business_and_leisure Family

2/10

Poor

02 Oct 2025

Meriel

Cancelled our room without notice.

10/10

Exceptional

01 Oct 2025

Debra

The room was spacious, clean and very comfortable.

Friends_and_family Friends

4/10

Poor

30 Sep 2025

Kelly

This hotel is run down. Lots of damage in bathroom. Lots of stains on furniture. We paid too much for it to be in this condition.
Would not choose to stay again.

6/10

Pleasant

28 Sep 2025

HAZEL

Shopping very accessible..Belks n Krogers close by. Room needs an upgrade, needs.painting, monitor towels, room was damp both days, bottom of tub worn n easy to see previous.non slip mat markings. Breakfast..had gravy but no biscuits, fried potatoes good, eggs not good. 2nd morning no plain half n half.

Leisure Family_with_children

6/10

Pleasant

27 Sep 2025

Timothy

Bathroom floor was not cleaned. Spots on bathroom floor in front of toilet.

Business

2/10

Poor

21 Sep 2025

Chris

It's a musty motel.

Pictures are misleading. Nowhere in the description does it say this is a musty MOTEL. It is very misleading to call this an Executive Suite. Book at your own risk.

10/10

Exceptional

20 Sep 2025

Tara

Clean

8/10

Excellent

14 Sep 2025

Teresa

I would stay there again. Overall cleanness

Leisure Family

8/10

Excellent

07 Sep 2025

Verified traveler

It was good. One of the beds the foot area was higher then the head. Only had three towels for a family of 4 (booked it saying 4 guest), checked in late after football game and had to go ask for additional towel. Room was clean. Breakfast was ok.

Friends_and_family Family

6/10

Pleasant

07 Sep 2025

Verified traveler

Nice room, bad service

The room was very clean! The young woman at the front desk was unprofessional and had a bit of an attitude. No problem with the room,(as long as you don't use the phone, ours didn't work). Would have given 5 stars on all, but the front desk attitude brought it down.

Friends_and_family Family

6/10

Pleasant

31 Aug 2025

Curtis j

i am a senior going to the bathroom is a problem the camode is to short the bathroom is to small and the shower head is way up high

Leisure Family

2/10

Poor

27 Aug 2025

Verified traveler

Aweful

The pictures were deceiving for sure.
Our room was so humid that the bedsheets were wet. There was stuff all over the walls. The bathroom was gross and you had to force the bathroom door shut.
Never again

Friends_and_family Family

4/10

Poor

25 Aug 2025

Verified traveler

Needs a good cleaning.

While the room appeared clean, it really needs a good deep cleaning. The ceiling in the pool room appear to be warped like it had some water damage and I saw a large roach bug while at the pool. On top of all of that the breakfast wasn't that good and made my wife sick.

Friends_and_family Family

8/10

Excellent

23 Aug 2025

RANDY

Room was immaculately clean. Always the best breakfast of any hotels we regularly stay at. Staff is friendly and helpful!

Leisure Partner

6/10

Pleasant

20 Aug 2025

Steven

Dirty carpets leave black residue on your feet or socks!

Leisure Self

6/10

Pleasant

17 Aug 2025

Chris

Room was clean enough but the property is old & a bit “run down”.

Business Self

2/10

Poor

31 Jul 2025

Desiree

Was Not Pleased At All

Room was not like the pictures posted online.. bathroom was horrible. Came back to room and the ceiling collapsed and smelled like mildew.. my clothes in my suitcase were wet due to the a piece of the ceiling falling on it. was offered another room but just asked for a refund instead. The whole establishment needs to be remodeled!

Friends_and_family Family

2/10

Poor

26 Jul 2025

Shannon

I did not like the doors opening to the outside. I did not feel safe. The room was outdated and old.

Leisure Family

8/10

Excellent

26 Jul 2025

Demarius

Would stay again

10/10

Exceptional

25 Jul 2025

Vickie

The room was clean, the air conditioner was preset and the trim was cool. We slept great

Leisure Family

8/10

Excellent

16 Jul 2025

Jeffrey

Although remodeled, several items were very dated. The shower was terrible. My room was supposed to be non-smoking, but smelled like an ashtray. But, the bed was very comfortable, great TV choices, and room very quiet.

Business Self

4/10

Poor

06 Jul 2025

Debra

Full of Moisture

The room was damp with alot of moisture. Even the covers and pillow casings felt damp. There was a smell in the room as if it had rained in it. It was noisy the last night there, but not intolerable. The room didn’t get cleaned, so we had to get clean towels from the front desk. Overall, would not book there again, mainly because of the moisture in the room. I’ve never experienced that before. Definitely couldn’t be healthy sleeping in a room full of moisture.

Friends_and_family Family

8/10

Excellent

05 Jul 2025

Sierra

Zero water pressure, lobby was under renovation. Room was ok, really loud guest.

Business Self

4/10

Poor

04 Jul 2025

Verified traveler

The rooms was dirty and stink and the water in the bathroom came out rust