Name: SureStay by Best Western Miles City
Address: 1015 S Haynes Avenue, Miles City, 59301, US

10/10

Exceptional

26 Jul 2026

Todd

Clean room, parking right in front of room. Hot town but rooms were cool. Nice breakfast.

6/10

Pleasant

25 Jul 2026

Lisa

Door seal was falling off and hotel area is by noisy street but the hotel was fine if you aren’t picky. It was clean and had everything we needed for the night before traveling again the next day.

10/10

Exceptional

12 Jul 2026

Dorota

Everything was absolutely perfect

6/10

Pleasant

12 Jul 2026

Damon

Not bad for the price. But sofa bed was extremely poor. Rooms could use an update.

Family_with_children

10/10

Exceptional

12 Jul 2026

Kathleen

Just needs a bit of updating.

Partner

8/10

Excellent

07 Jul 2026

Elizabeth

Good price for room and breakfast

Self

6/10

Pleasant

07 Jul 2026

Carol

The air conditioner in my room was not quite up to snuff, but the breakfast was quite nice and the coffee pretty decent.

Family

4/10

Poor

07 Jul 2026

Chris

AC didn’t work well. No ice machine, pool was out of service, and the room wasn’t very clean.

Family_with_children

10/10

Exceptional

06 Jul 2026

Patrick

Comfortable bed

Family

10/10

Exceptional

04 Jul 2026

Calvin

Beautiful room
Great brealfast
Spacious
Quiet

Family_with_children

8/10

Excellent

03 Jul 2026

Stephanie

It’s was a comfortable bed. Clean bathroom. Stayed one night.

Partner

8/10

Excellent

26 Jun 2026

Janice

Older motel but well cared for. Comfy beds, clean rooms, good selection of breakfast items. Great location.

10/10

Exceptional

22 Jun 2026

jade

Great stay. Beds were comfortable and the price was right.

Partner

10/10

Exceptional

21 Jun 2026

Jerry

Very nice place

Self

8/10

Excellent

20 Jun 2026

Marisa

I slept ok but I couldn’t control the AC so I was cold all night. My bed was missing the flat sheet. The front desk gave me one but I didn’t properly take the blanket off and make it well, so it wasn’t as comfy as it could’ve been. There was roadside noise over the fan noise as the doors go to the outside. The mattress was comfortable! There wasn’t a do not disturb sign to put in the door handle so housekeeping knocked and then kept knocking, even after I answered. I felt rushed out.

Self

6/10

Pleasant

09 Jun 2026

Brandy

The room was very dated, the carpet was very wore and had gravel on it as soon as you went in. We went for supper and came back our key wouldn’t work again, had to go have reprogrammed (no big deal) then get in the room, tv won’t work. Called the front desk and the guy said he’d come fix it. He NEVER came. We didn’t eat breakfast, but I did forget something in the room. When we called back several hours later, the lady up front was very helpful, but my things had been threw in trash and had to be dug out. The lady at front desk took special care in getting my item shipped to me. I did appreciate that so much. All in all, the place was no five star hotel, but it did not have bed bugs so that in itself is good. Just not sure I’d stay here again.

Family_with_children

2/10

Poor

03 Jun 2026

Jacob

As soon as my mother-in-law found out we were staying at a SureStay, she let out a bit of a groan and an \"oh dear.\"

We hoped that this stay could prove her past experiences as outliers, but the moment we got into our room, there were problems. The floor was dirty. The smell reminded me of the carpeted pet store I went to regularly as a kid 30 years ago. We came in late, so as soon as we brought our things in, it was straight to the shower–where there was a clump of somebody else's hair on the bathtub rim, the caulk was pink with bacteria, and the toilet had mold streaked as though one cursory swipe with the brush was sufficient.

Then, my mother-in-law popped out the hide-a-bed to prepare it. The sheets smelled, and as she was about to write that off, she pulled them down and found dirt and sand at the bottom–they had not been changed at all! The office was kind enough to replace them, but it all was a frustrating confirmation that we're \"Sure-not-Stay-ing here again!\"

Friends_and_family Family

2/10

Poor

25 May 2026

Gloria

I had called a week ahead of time to the hotel and canceled my reservations. Why did I still get charged?

4/10

Poor

23 May 2026

Maria

There was no information when making a reservation that the pool and sauna was closed for renovations. It needs to be called out that this property has no elevators. This hotel was in dire need of upgrades and attention to detail in cleaning. The room was filthy. The parking spaces were so close together, it was hard to barely fit your car into the space, much less avoid door dings. I would have preferred knowing that the room rate charged by the hotel was different than Expedia had listed for the three nights we stayed. The value paid for this hotel, even for regular rates outside of special events is poor. There should be some sort of regulations in place to hijack guess for a room rate over $500 a night for such a poor quality room. I’m sure this doesn’t even come close to meeting brand standards for Best Western.

Very disappointing stay. Trip hazard was significant for the entry/exit from the room.

Family

4/10

Poor

06 May 2026

Bobbi

The hotel is located off the main street, and as you enter the parking lot, there are quite a few signs stating “park at your own risk,” with mentions of theft. Check-in went smoothly, the gentleman who assisted me was nice and professional. However, when I asked about the theft warnings, he explained that the signs were more about the possibility of cars being hit rather than stolen, which felt a bit unclear.

The lobby had a very unpleasant smell, and unfortunately, that same odor carried into our room. The sheets were worn, and the bathroom clearly needed sweeping and a deep clean. I chose this hotel based on the photos online, but unfortunately, photos can’t capture smells and that made a big difference in our experience.

Friends_and_family Family

10/10

Exceptional

01 May 2026

Alan

The pool n sauna were not operational. Its been this way for quite a while too.

8/10

Excellent

10 Apr 2026

Rodney

Breakfast was fresh, the rooms are a little outdated

Self

8/10

Excellent

03 Apr 2026

Amy

The front desk lady was super friendly

2/10

Poor

02 Apr 2026

Kristina

Was no hot water upon check in we did not enjoy our stay!

Partner

4/10

Poor

15 Mar 2026

RONY

It took forever for the room to warm up went in an it was a ice box

Family_with_children

10/10

Exceptional

26 Feb 2026

Jacob

Staff seemed was courteous and accommodating! Gonna stay here again next year!

6/10

Pleasant

10 Feb 2026

Jennifer

The room appeared at first to be good then when looking closer we found garbage/wrappers in the corners of the rooms and stains on the beds and bed sheets.

Business

8/10

Excellent

03 Feb 2026

Keith

Room was clean. Beds were comfortable. The breakfast was fine.

Leisure Friends

4/10

Poor

31 Jan 2026

Mark

The two staff members were very nice. The hotel, however, was very dated and not very clean. The geout lines in the bathroom were terribly dirty. The floor in the bathroom felt like it was going to cave in. Also, why be so cheap that you put tiny pillows on a king size bed. I saw the other reviews and thought it would be an inexpensive hotel. It was actually a cheap hotel that needs a lot of work.

Leisure Family

2/10

Poor

24 Jan 2026

William

Pool was closed but we were not told till after checkin, bed was super uncomfortable, and the heat for the room was some little black space heater from walmart

Leisure Family_with_children

4/10

Poor

23 Jan 2026

amanda

Picked for the pool and it was closed

2/10

Poor

21 Jan 2026

Mark

Staff was horrible! Bunch of liars who said I could check out early and get reimbursed, then reversed it and kept the money. Expedia wouldn’t do anything about it either!

Leisure Family

2/10

Poor

18 Jan 2026

Cheryl

There was a cockroach investstion and staff played if off like it wasnt a big deal and the rooms were dirty with food and when asked to speak to a manager they wpuld answer their phone. Also would not give a refund adter having to pack everytjing up and go to another hotelbecause

Friends_and_family Family

4/10

Poor

16 Jan 2026

Tabitha

Called the hotel direct and was told there were no rooms available. I booked a room on Expedia without problems. The pool was closed for repairs and the hotel had no signage or notification. Very disappointed as that was the reason for paying higher rate to be at a hotel with a pool. There was no elevator. That should be disclosed on the hotel information. We won’t stay here again.

Business Family

10/10

Exceptional

12 Jan 2026

Jessica

We loved the price, convenient parking, free hot breakfast, friendly staff & clean room. Order Chinese delivery & it was fast, affordable & delicious!

Family

6/10

Pleasant

25 Dec 2025

Pavel

Beddings weren’t washed.

6/10

Pleasant

21 Dec 2025

Grace

It was okay. More of a hotel style and check in was very slow even though I was the only person there. Staff was nice hut paying $25 for one night for my dog seems a little silly. Also, I don’t enjoy being put on the 1st floor with the outdoor layout as a solo female traveling.

6/10

Pleasant

13 Nov 2025

gary

Carpet dirty and stained....time for hard surface flooring!....hadn't been vacuumed. Shower curtain dirty or stained, hair in sink and tub.
Hvac was quiet and efficient, breakfast was nice

Leisure Partner

10/10

Exceptional

06 Nov 2025

Paul

Everything is great at the hotel.

Business

10/10

Exceptional

30 Oct 2025

Paul

Good place to stay while working out of town. Thank you.

Business

10/10

Exceptional

21 Oct 2025

Regina

Room climate was good. Didn't see the gym. The pool and hot tub were not available as advertised.

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Gary

Ok

Friends_and_family Family

2/10

Poor

18 Oct 2025

Kate

Room was as clean as they could make it but smelled terrible. Room smelled like old cigarette smoke and carpet smelled bad too. Pet friendly room with carpet... no good. Room needs a fresh coat of paint and pull the carpet. TV didn't work. Staff was great and tried to fix TV but unsuccessful.

Friends_and_family Family

6/10

Pleasant

18 Oct 2025

Matthew

Hotel is dated, but wasnt terrible

Leisure Family

6/10

Pleasant

12 Oct 2025

Sarah

The carpet in room 101 was soaking wet. From the door to the TV. The room had a musky order and I’m assuming it’s from the carpet. Otherwise, the room was comfortable. The bed was also very hard.

Friends_and_family Family

6/10

Pleasant

09 Oct 2025

MARIA

Disappointed

Staff was good. Lots of outlets didn’t work. 2 tv remote was confusing. Hair in a few spots in bathroom n sink area. Other clientele made us nervous. It is a motel not a best western hotel that you would think of as being up to the brand’s standards.

Friends_and_family Family

10/10

Exceptional

07 Oct 2025

Glen

Very clean room. I would say needs a bit of an update in the next few years, but overall it was a great stay. Very quaint and quite. The staff was very cordial and helpful. Always had a smile.

Business

10/10

Exceptional

03 Oct 2025

Renee

We have been coming to this hotel for 5 years every year on the same week and everytime its been pleasant and clean

Partner

10/10

Exceptional

01 Oct 2025

Susan

The Desk Clerk went above and beyond for me.

Business Self

4/10

Poor

29 Sep 2025

Evelia

There were gnats and flies in our room. The room was non smoking but there were a couple employees outside the buikding smoking. Whenever my kids open the door to go see their teamate

6/10

Pleasant

27 Sep 2025

Tanya

The room had a smell to it! The exterior of hotel smelled like week.

No pool
No hot tub

Business_and_leisure Family

10/10

Exceptional

21 Sep 2025

Emily

Cheap and fairly clean

Leisure Partner

10/10

Exceptional

15 Sep 2025

Sue

Ok

8/10

Excellent

14 Sep 2025

Troy

Only there for a few hours sleep, but all was good in our time there

Leisure Family

8/10

Excellent

28 Aug 2025

Alan

It was very nice and I plan on staying there again in 10 days

Leisure Pet

4/10

Poor

27 Aug 2025

Katherine

We left.

In fairness, we never got into the room. We arrived late evening to an empty lobby which had a massive bin of what looked to be dirty laundry sheets in the breakfast area and no employees in the lobby, which looked really nothing like the photos. There were lots of dudes hanging out in their rooms with the doors wide open to the outside, which made us feel very watched. I’ve never just walked on a reservation before, but it was just me and my daughter and it was sufficiently leery that we felt unsafe. So we left.

Reading later reviews, we saw that many folks reported the pool and hot tub that are advertised have not been usable for months, and that similarly unclean conditions have been reported frequently. We found another much safer and cleaner feeling place in town for just a few dollars more.

Friends_and_family Family

10/10

Exceptional

24 Aug 2025

Verified traveler

Friendly stay

This hotel is possibly one of the friendliest ones I've stayed at. All the staff went out of their way to welcome everyone and they were super helpful with giving a good lay of the town and what goes on. The rooms were dated but very clean and the continental breakfast was a stand warm breakfast with waffles, biscuits and gravy and eggs. I will definitely stay again.

Self

10/10

Exceptional

23 Aug 2025

Melissa

Easy to check in

Leisure Family

8/10

Excellent

19 Aug 2025

Sally

Check in was quick & efficient.

Leisure Partner

6/10

Pleasant

12 Aug 2025

Colin

We chose this facility for the pool and weight room. The pool was empty and being repaired. The weightroom that was advertised in the photos was for staff and the equipment was not functional.
That said the rooms were clean and the showers warm so we were able to rest and press on the next morning.

Business_and_leisure Family

8/10

Excellent

10 Aug 2025

Dawn

Overall this was a good option for the price point. When we arrived the pool and hot tub were out of order, but after we had dinner we did not want to get into our swimsuits anyways. We were able to walk a few short blocks to dinner. There were several options. Breakfast was provided, it was fairly standard choices, biscuits and gravy, pastries, cereal, etc. Staff was friendly. Decent place for us to spend the night as we were passing through.

Leisure Family

2/10

Poor

09 Aug 2025

Jerrad

They advertise having a pool and being pet friendly but the pool is empty and theu do not have an outdoor area to take your pet to relieve itself. The rooms are blocked open prior to you ariving letting insects in and the ac is turned off. The beds looked like they were made by my 12 yr old. And there was trash on the floor under the AC unit as well as someones dirty headband between a bed and the nightstand. The staff didnt even recognize me when I went to checkout approximately 15 minutes after checking in until they looked at my room key. The pictures online appear to be either from when it first opened or edited to be brighter than the lobby and rooms actually are.

Leisure Family

2/10

Poor

07 Aug 2025

Lauren

This place is not as advertised. Old hotel and very dirty. Pool under maintenance and exercise room did not have any working equipment and had not been picked up or cleaned.

Business Self

8/10

Excellent

04 Aug 2025

Linda

Family reunion

The breakfast was good. The beds were very comfortable. The hide-a-bed needs a new mattress. The toilet is very low. The carpet could use a deep clean.

Friends_and_family Family

2/10

Poor

03 Aug 2025

Ruth Wheaton

Very dated. Broken features. TV complicated, staff wanted tip to fix and explain. Mediocre breakfast. Iffy neighborhood.

Leisure Partner

8/10

Excellent

29 Jul 2025

Roshanda

Parking lot was difficult, breakfast was a litle lacking but im sure railrosd and cobstruction workers had their share. I should have gotten up earlier

Leisure Family

2/10

Poor

29 Jul 2025

Brian

Lobby and swimming area has a mold and mildew smell to it. There is carpet in the swimming area.

Leisure Family

2/10

Poor

28 Jul 2025

Kylie

My bed spread had stains and blood on it and the floor was covered in crumbs and dirt.

Self

6/10

Pleasant

27 Jul 2025

Mehrdad

We stayed 1 night only as an overnight stopover in our road trip. It is a nice enough roadside motel, nothing amazing. The town centre of Miles City is a short drive away and seems nice but we did not really get a chance to explore it

Leisure Partner

8/10

Excellent

24 Jul 2025

Denis

The pool was empty

8/10

Excellent

24 Jul 2025

Sandra

Friendly

2/10