Name: Best Western Chieftain Inn
Address: 1017 N Wenatchee Avenue, Wenatchee, 98801, US

4/10

Poor

01 Aug 2026

Peter

This hotel was very dirty inside and out. Our floors in our room were filthy dirty. When walking with bare feet, they were black. I wiped the floor with a towel and it was black. We complained at the front desk and brought our towel with us. Gavin told us he would have the room floors cleaned but it took 2 days for them to clean them and they never did clean room 147. They were cleaner than before but still not clean in room 148. We had to wear our sandals so our feet weren't black. I couldn't imagine climbing into bed with feet like that!!! They never came into room 147 at all to empty trash or anything. Our gate from our room was broken...there's bugs & cobwebs all around the lights leading to pool. This whole hotel is old and in need of total renovation. I would like to compliment Hope in the breakfast area. She was awesome and was there when we were complaining and saw how dirty our floors were. We had to stay here for 4 nights which was terrible. When we first arrived and found out how crappy this hotel was we tried to find another hotel but nothing was available. So we would stay out all day and Into the Night because we didn't want to go back to the hotel room, that's how bad it was. I would think they should have offered some sort of compensation, but they didn't. We have stayed in many Best Westerns and this really ruined our trust in them.

8/10

Excellent

31 Jul 2026

Beccie

Liked the room but not the hair left over in the shower from the last residence there. Floor was also very dirty on my friends socks. Staff came and checked if we were in the room weird. That’s the room I asked if there was a bottom floor and there was thankfully. I recently hurt my knee and can’t do stairs and it made it much easier for me & my service dog. Love the Chiefton Inn

2/10

Poor

29 Jul 2026

Selleck

Nowhere when booked did it say it was under renovation....there was stomping on the floor above us and absolutely no hot water in the shower.

8/10

Excellent

28 Jul 2026

Vickie

The room was clean and the staff was very helpful

8/10

Excellent

24 Jul 2026

Philip L

Didn’t know there was no elevator, but it was nice enough for the price. Friendly staff,

8/10

Excellent

22 Jul 2026

Kelly

I thought it was a good price for what we got. I was not expecting breakfast to be included, and it was quite good. Pool may not be fancy, but it was clean and well maintained.

10/10

Exceptional

21 Jul 2026

Mike

They are remodeling and everything looks really really nice !

Partner

2/10

Poor

20 Jul 2026

Sunyoung

This was the worst hotel I’ve ever stayed at.

The biggest issue was the train noise. Trains passed by multiple times throughout the night, even well after midnight. It wasn’t just the noise—the entire building and floor shook each time, making it nearly impossible to sleep.

The complimentary breakfast also smelled unpleasant, so I couldn’t enjoy it. The building is very outdated, with old popcorn ceilings, and the interior feels dark and uninviting.

I would not stay here again and would not recommend it to anyone looking for a quiet or comfortable place to stay.

Partner

10/10

Exceptional

20 Jul 2026

Jesse

Room was clean, Staff was friendly and helpful. The fitted sheet on the bed kept coming off so had to keep fixing it. I liked that the room had a refrigerator and microwave.

Friends

10/10

Exceptional

19 Jul 2026

Erica

Clean room, comfortable stay.

Self

10/10

Exceptional

18 Jul 2026

Michael

great staff, nice rooms

Family

10/10

Exceptional

16 Jul 2026

Samantha

Breakfast had a good variety. The pool area seemed clean. Hotel is older but clean. It seems like they plan updating because there were signs indicating renovations.

Family_with_children

10/10

Exceptional

15 Jul 2026

Luiz

Excellent breakfast, easy to park, professional staff and convenient location.

Family

10/10

Exceptional

14 Jul 2026

Betty

The location was centrally located to all the places we needed to go and very easy to find.
The staff was very friendly and helpful.

Family

10/10

Exceptional

14 Jul 2026

Majella

Rooms were clean, staff were helpful, Breakfast was served warm, only wish they would have another wafflemaker so lines can be shorter. And maybe bacon added to their menu.

Family_with_children

8/10

Excellent

12 Jul 2026

Vladimir

Smoking cigarettes at pul property

10/10

Exceptional

09 Jul 2026

Erica

Clean spacious room. Bed wasn’t very comfortable but fairly quiet other than the trains.

Self

10/10

Exceptional

07 Jul 2026

Julia

Clean environment

10/10

Exceptional

05 Jul 2026

Francisco

Really nice and super clean

Family_with_children

8/10

Excellent

04 Jul 2026

Gerald

Well maintained. Nice staff. Good Breakfast.

Partner

10/10

Exceptional

03 Jul 2026

Josie

Great friendly staff, clean environment, large room with a balcony at a great price! Also loved the breakfast!

Partner

10/10

Exceptional

29 Jun 2026

maria

Na

Partner

10/10

Exceptional

28 Jun 2026

Susan

They are renovating, the room was beautiful, staff were helpful, and to have a keurig is amazing

Partner

10/10

Exceptional

27 Jun 2026

Manvinder

Great stay

Partner

10/10

Exceptional

22 Jun 2026

Colleen

Heidi at the front desk was super helpful, knowledgeable, and kind.

Partner

8/10

Excellent

22 Jun 2026

Arthur

Nice location with easy access to all the different restaurants, parks, Pybus market and biking trails.

Family

6/10

Pleasant

21 Jun 2026

Sarah

Room was clean and comfy, but very loud. Could here the neighbors most of the night even though it seemed they were trying to be quite. Our slider door to the balcony was also very much stuck and hard to open or close. Breakfast was good.

Family_with_children

10/10

Exceptional

19 Jun 2026

jennifer

My favorite Breakfast Buffet, Yummy!

Partner

6/10

Pleasant

15 Jun 2026

L. Dennis

Breakfast was good and staff was nice. Maintenance was nonexistent. Hot tub did work and construction in other rooms you could hear, although they could not come and fix plumbing and clogged toilet in our rooms. Had to repack and move to a down graded room. Had to get towels cus only a couple were supplied in rooms and pool area.

Family_with_children

6/10

Pleasant

15 Jun 2026

Ian

Most of experience was fine, however when initially checking in I was provided the key to an already occupied room, which was embarrassing to walk into. When I informed the front desk I was provided the key to a different room, which I shortly discovered was also occupied. Only on the third time was I given the key to an unoccupied room. I know that I would be horrified if a random stranger walked into the room I was staying in. On the second day of my stay I returned to my room after being gone most of the day to discover my room key no longer worked which required returning to the front desk again to get the card re-activated.

Self

10/10

Exceptional

14 Jun 2026

Hilliary

Very beautiful, simple, exceptionally clean. Has old school charm but updated indoor features. Breakfast okay, The pool is sparkling. Wish they’d fix the hot-tub, over all super lovely place.

Family

4/10

Poor

14 Jun 2026

Jason

TV and lamp didn’t work in our room, our room was also not cleaned the second day even though we asked for it to be. Then the front desk gave me attitude when I asked for clean towels after they didn’t clean our room. It’s definitely not 4 stars, very outdated and the parts that have been remodeled are still cheap and not cleaned well.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Timothy

Lovely hotel.

4/10

Poor

11 Jun 2026

Ana

El baño no estaba limpio, había pelos por la pared de la bañera, fue algo desagradable. Las almohadas de las camas no están muy confortables.

Family

6/10

Pleasant

11 Jun 2026

Patricia

Overall, it was okay. But as basic as it comes. No carpet on the floor. The breakfast wasn't good. We aren't picky people but the food wasn't very good. It's next to a railroad and moving trains.

Partner

8/10

Excellent

05 Jun 2026

Robert

The rooms are nice. However, the doors slam hard and make a loud noise, not good in the middle of the night for guests sleeping.

10/10

Exceptional

31 May 2026

Melissa

Recently renovated, clean room. Standard breakfast options but the staff worked hard to keep it stocked during a busy weekend. Good stay!

Self

4/10

Poor

30 May 2026

Margo

Hotel is old and pictures on website are misleading. Rooms are noisy. Shower was not clean so we opted to not even take a shower. Disappointing stay.

4/10

Poor

24 May 2026

BHADRESH

Room was smelling... Looks like very old Property.
I think it requires renovation.

10/10

Exceptional

19 May 2026

Mirella

Great hotel, clean and affordable

10/10

Exceptional

18 May 2026

Caio

I found the environment very pleasant, and the cost-benefit ratio was worth it. The location is great, close to restaurants and shopping stores. The people at the reception were lovely and treated me very well. The pool was great too — I was able to enjoy it, and my son left very happy!

Family_with_children

10/10

Exceptional

10 May 2026

Polly

I didn't eat, but the ac was fine

Friends

10/10

Exceptional

10 May 2026

Jolene

Very clean and spacious room with friendly front desk staff. Good breakfast !! Would stay here again for sure

Self

10/10

Exceptional

09 May 2026

Larry

Breakfast was great , hot and fresh food. Staff was very attentive. Rooms were clean and well cared for.

Partner

10/10

Exceptional

04 May 2026

Richard

Our favorite place to stay in Wenatchee. They are always accommodating and breakfast is the best!

Family

8/10

Excellent

04 May 2026

SHERRYLL

Breakfast service offered many choices. Waffles, sausage, eggs, cereal etc. Attendant available for assistance if needed

Self

6/10

Pleasant

04 May 2026

Charity

We stayed in a room that was supposed to have a kitchenette. It was a spacious and generally clean room, but I don’t know how they could say it had a kitchenette.

It had a mini fridge and microwave exactly like the other less expensive standard rooms did, plus a counter top with a bar sink and empty cupboards save for one with a few dishes.

No silverware, no stove, no way to wash or dry the dishes - nothing.

So basically it was just a larger room with a countertop and some dishes - not a functional kitchenette at all.

Had I known this, I would have saved the extra $100 and just reserved a standard room, since the “kitchenette” offered nothing of substance.

We generally book rooms with kitchens so we don’t have to eat out all the time when traveling for work. This was pretty disappointing.

Partner

8/10

Excellent

29 Apr 2026

CRESENCIO

Yes, breakfast was great. Glad you have breakfast at 5am. Works well for my hours before heading to work.

2/10

Poor

27 Apr 2026

Nicholas

Only stayed for 30 mins then left. Not what it presents as.

Self

8/10

Excellent

24 Apr 2026

Hector

Good breakfast

Self

4/10

Poor

20 Apr 2026

Alexandra

Let me be clear, the staff that I interacted with was so nice and helpful. The first room they assigned me at 6pm was not cleaned from the previous guest. They then set me up in a room that had a conjoined room that was occupied and had a 2.5 inch gap from the door to the floor and I could hear ever word the guest next door was saying and I tried to muffle it with a towel but it barely worked. Then I went to take off my shoes and the laminate flooring was so sticky and dirty that I either used a towel to scoot around after a shower or kept my shoes on unless I was actually in the bed.

Self

10/10

Exceptional

18 Apr 2026

Julia

Very nice and clean and friendly staff. Breakfast was good!

Friends

8/10

Excellent

13 Apr 2026

Katelyn

Just fine

Family_with_children

6/10

Pleasant

09 Mar 2026

Amber

I booked a larger room with sofabed and kitchenette, and that was not the room I received, despite the hotel being mostly empty. Other than that, the room was clean and the staff could not have been more pleasant.

Self

4/10

Poor

09 Mar 2026

Diana

Shower was plugged. Water filled to the top and had to cut the shower very short. Not ideal when it’s a family of 4.

Business_and_leisure Family_with_children

10/10

Exceptional

08 Mar 2026

Dalaina

Room was clean. Bed was comfortable. Breakfast was good. Would stay again!

4/10

Poor

01 Mar 2026

Laurie

The fridge didn’t work.and I room didn’t get cleaned. I had to ask for clean towels

Self

8/10

Excellent

01 Mar 2026

Lindsey

The staff at this hotel is spectacular! Kind, accommodating and just really great. The rooms and amenities are a bit dated and worn. The beds dip, and the carpet has seen better days. If they ever get a chance to remodel, they will have something really special on their hands.

10/10

Exceptional

21 Feb 2026

Kathy

Nice,clean room. Staff was VERY nice. I’d definitely stay again and recommend to family and friends.

Friends_and_family Family

8/10

Excellent

08 Feb 2026

Mackenzie

Staff was very nice

6/10

Pleasant

02 Feb 2026

Iris

Shower had slow drainage, towel had stains. Staff was very courteous.

Leisure Family

10/10

Exceptional

19 Jan 2026

Rossana

I Love it, everything’s great

Leisure Partner

6/10

Pleasant

18 Jan 2026

Perry

Just the basics for breakfast.

Leisure Family

10/10

Exceptional

15 Jan 2026

Cathy

Room was clean and bed was comfortable

4/10

Poor

04 Jan 2026

Ali

The staff was kind, and the breakfast was great. Unfortunately, when we checked in the first night and pulled back the sheets, there were a lot of crumbs on the bed, it honestly looked like someone had been eating chocolate cake and the bedding hadn’t been changed. There was also quite a bit of trash behind the beds as well.

More concerning, my 8 year old daughter stepped on a fishing hook that was embedded in the carpet, cutting her foot. While the hotel did offer 10,000 points for the inconvenience, we would have preferred that the room or bedding had been changed instead. Overall, the cleanliness and safety issues were disappointing.

Friends_and_family Family

6/10

Pleasant

31 Dec 2025

RILEY

Decent for a short stay, but barely meets expectations.

One of the main reasons we booked this inn was for the hot tub, but unfortunately it was only lukewarm. We also found that the shower water wasn’t very hot, and there was someone else’s hair left behind, which was disappointing.

There were a few other downsides during our stay. The train tracks right next door made for a noisy environment, and no robes were provided, which may have been a blessing given the circumstances. The heater was quite loud, and noise from other guests carried easily. Our mini fridge froze all of our food and drinks, and we weren’t given a “Do Not Disturb” sign the first morning, resulting in housekeeping entering the room until we later retrieved one ourselves.

Breakfast was another letdown — the hashbrowns were undercooked, and most items were soggy and cold.

That said, the stay wasn’t all bad. The king-size bed was comfortable, and the staff were genuinely friendly and welcoming. Ultimately, it served as a roof over our heads for a couple of nights, but nothing more. Overall, it barely met basic expectations for an inn and didn’t offer anything particularly memorable.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Jaspal

Staff was very nice!

Leisure Family

10/10

Exceptional

28 Dec 2025

Gopinath

Room was neat & clean. Breakfast was wonderful. Staff are polite & responsible. Wonderful experience staying here.

Leisure Family_with_children

10/10

Exceptional

27 Dec 2025

Lakeshia

We choose Best Western because it is not disappointing. The staff are amazing, and we appreciate the awesome service. Thank you

Leisure Family

6/10

Pleasant

27 Dec 2025

Melissa

Room was spacious and front desk staff was friendly.

Leisure Family

2/10

Poor

26 Dec 2025

Nealy

They charged me twice for a $50 fee, they canceled my reservation when I asked to stay an extra night. The hot tub was cold, the refrigerator smelled disgusting. Most of the lamps didn't work, the bathroom fans were loud, the walls were paper thin. I got woke up by guests in the next room at 0530 on 24 Dec 25 yelling at each other for hours. The hair dryer was broken, the padding underneath the top sheet had blood on it, the housekeepers never cleaned my rom, and the handle to the shower broke off an hour before I left the hotel. I asked the hotel clerk if I could sit and wait for my cab. because he said it would be an hto an hour and a half wait.

She said yes. 5 minutes before my cab arrived, the manager walks over and is very rude to me. I said, \"I'm just waiting for my cab to get here. He said it would be an hour to an hour and a half late.\" 'You be here to long. You need to leave.' I said,\"I'm definitely not staying here again.\" That place is outdated and is in dire need of an elevator.

Leisure Self

6/10

Pleasant

21 Dec 2025

Chungwei

It was ok

8/10

Excellent

18 Dec 2025

Spencer

The front desk workers were helpful and very nice, beds were comfortable, price was on point

10/10

Exceptional

05 Dec 2025

Kimberly

The room was clean and the bed was sooo soft. Best bed I have ever had in a hotel! Front desk ladies we super nice. Breakfast was ok, they ran out of waffle batter but that was the only downside.

Leisure Family_with_children

10/10

Exceptional

01 Dec 2025

Dora

Very clean

Business Partner

10/10

Exceptional

26 Nov 2025

Nicole

everything was good. room was clean and most of the staff was friendly. i stay here usually 2 or 3 times a year and have no complaints to warrant deducting any stars. the room is always clean as is the lobby and halls

Leisure Family

10/10

Exceptional

21 Nov 2025

Charles

Breakfast was nice, the fruit a little lacking, the oranges were past their prime. Wenatchee area and NO APPLES? Hot tub was nice, first filling of the tub, the jets blew out gunk and had to drain and refill the tub. One of the lamps has seen better days, the lamp shade had holes and not an aesthetic kind, either. THE STAFF ARE SUPERB!!

Leisure Family

10/10

Exceptional

28 Oct 2025

Byron

Yes

10/10

Exceptional

25 Oct 2025

Marija

Nice location,decent place

Leisure Family

6/10

Pleasant

20 Oct 2025

Rachel

The room could have been better the sink did not drain the bed was not comfortable the shower was very low pressure

Leisure Partner

8/10

Excellent

03 Oct 2025

Patricia

Property was kept well overall. The poor facility is not very clean, perhaps because of old filtration system there was a lot of black stuff in the pool. The hot tub was also lukewarm, required long time before it heats up to decent temperature (requires staff to turn on heater manually).

Gym is small with minimal machines. Some were out of order.

Not accessibility friendly. No automatic doors, no elevators. Stairs only.

Room service was great. Things were kept clean and their breakfast variety is decent.

Air quality in the building was good considering heavy smoke outside.

Business Friends

8/10

Excellent

26 Sep 2025

Olga

Needs to be a bit upgraded.

Leisure Family

10/10

Exceptional

25 Sep 2025

Jeffery

Just a wonderful homey environment

10/10

Exceptional

22 Sep 2025

Robert

Staff were very good

Leisure Self

8/10

Excellent

22 Sep 2025

earl

Clean

Business Friends

10/10

Exceptional

17 Sep 2025

Oneida P.

all good

Leisure Family

10/10

Exceptional

14 Sep 2025

Anthony C.

I the staff there is wonderful. They're very helpful!!!

10/10

Exceptional

14 Sep 2025

Jeffery

Loved the stay.....just like home

10/10

Exceptional

08 Sep 2025

Kenneth

Easy access, great dining nearby, quiet. Breakfast is good.

Leisure Friends

8/10

Excellent

07 Sep 2025

Ernesto

Very clean

Business Self

10/10

Exceptional

04 Sep 2025

Jade

Great stay

It was lovely. Staff friendly. Standard breakfast, in a great location very close to everything in Wenacthee

Partner

6/10

Pleasant

02 Sep 2025

Joe

Everything was ok but room had a slight cigarette smoke smell. Rooms could use an update but price was right.

Leisure Family_with_children

4/10

Poor

02 Sep 2025

Denise

Outdated. Dirty. Noisy.

Friends_and_family Family

10/10

Exceptional

31 Aug 2025

Lynnette

The property is clean and the staff is very helpful and friendly. The pool and hot tub was clean and refreshing. Breakfast had continental and hot selections daily. The room furniture and carpet was worn, but comfortable. The bed was great. The bathroom appeared to be recently updated. The price was the best in town for the services provided. I would definitely recommend and return. My only negative comment is that if you are sensitive to odors, the carpets are treated with a scented product that permeates halls and rooms.

Leisure

10/10

Exceptional

31 Aug 2025

Bill

Friendly staff

Leisure

10/10

Exceptional

30 Aug 2025

Harley

Arrived a little bit early and was able to check i . The person at the desk was very polite and helpful

10/10

Exceptional

26 Aug 2025

Patrick

We've stayed at the Best Western Chieftain on several occasions over the years, and always liked the rooms and location. We hadn't stayed in a couple of years, though, because their post-pandemic pricing seemed too high. We were pleasantly surprised to find that their mid-week pricing is again very reasonable, and hope that this continues to be the case.

Leisure Partner

10/10

Exceptional

26 Aug 2025

Heather

We had a great stay. Breakfast was womderful! The staff was fantastic!

Partner

6/10

Pleasant

22 Aug 2025

Paula

Great price, great breakfast, room carpet smelled & felt abit damp so bothered me . But other wise it was a good one night stay.