Surestay Plus By Best Western Susanville

8/10

Excellent

24 Apr 2026

kim

The air conditioner is very loud. I had to turn off. Otherwise great place to stay.

Partner

10/10

Exceptional

15 Mar 2026

Kevin

Great accomodations

Business

6/10

Pleasant

15 Mar 2026

Angela

We have stayed here a few times. The room this time was old and in need of a refresh.

Partner

8/10

Excellent

09 Mar 2026

Pablo

Good place to stay. Beds were comfortable enough and hot water was hot enough. Close to all the activities in the area. Breakfast was an added bonus! Would stay again. Price was fair as well.

Family_with_children

8/10

Excellent

07 Mar 2026

Angela

Front desk was so friendly and kind.

Partner

10/10

Exceptional

16 Feb 2026

Jerry

Was one of the best experiences we have ever had at a motel thank you

Partner

10/10

Exceptional

07 Feb 2026

John

Great service

Business Pet

10/10

Exceptional

22 Jan 2026

John

The young lady that checked us in was great!
The room was clean, the hotel is nice. Definitely staying here again

Business_and_leisure Self

10/10

Exceptional

13 Jan 2026

Spencer

We didn't have time for breakfast, the place was clean pretty quiet actually and the room was spacious

Business_and_leisure Family

8/10

Excellent

06 Jan 2026

Mona

Breakfast is good because they givw you vouchers for the restaurant next door! We stay here often on our way to NV and the hotel needs some upkeep but its always clean and has a big parking lot which is great since we're usually pulling a cargo trailer

Friends_and_family Family

8/10

Excellent

31 Dec 2025

JASON

The front desk ladies were both extremely friendly and helpful. The room was adequate. The bed was comfortable enough. Lumberjack cafe breakfast next door was delicious and they had friendly staff as well. The window in the bathroom must not have been sealed well because it was like 20 degrees in there. I would stay again.

8/10

Excellent

28 Dec 2025

Mona

Okay as usual. This room looked more worn down than others we have stayed in here. The bed needed replacing, a pit in the middle of it. Front desk was very nice.

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Phillip

the stay was nece, will stay there in the future.

Leisure Partner

8/10

Excellent

14 Dec 2025

Abdallah

Clean room with good layout. Wonderful staff. Very good breakfast arrangement.

Partner

4/10

Poor

14 Dec 2025

Stacy

I rented the room specifically for the jet tub. I didn't check in till 1 am, I had just gotten off work. I went to use the jet tub and I had no hot water. In fact not even warm water. I went to call the office on the phone in room and there was no cord plugged to it. I went to the office and he said naintance would be there around 9. Come to find out there had not been hot water on that side for awhile. I rented for 2 days. The 11th and 12th to be check out on 13th. I asked for a refund and they originally said they would take 37.00 off then finally said 60.00. At 3 on the next day they finally put me in another room of course with no jet tub

Leisure Partner

6/10

Pleasant

13 Dec 2025

Patrice

Staff courteous. However the room was not very clean. Shower was in very bad shape. We've stayed here a couple times before. This will be our last.

8/10

Excellent

07 Dec 2025

Angela

The rooms are old, but for the price, a fine place to stay.

Leisure Family

10/10

Exceptional

04 Dec 2025

Michele

Shower hot and good size fresh towels. Good sized rooms. Beds comfortable. Breakfast cooked to order.

Leisure Partner

10/10

Exceptional

03 Dec 2025

Kevin

Great place. Bed was awesome

6/10

Pleasant

02 Dec 2025

Michelle

When I checked in I was told I paid up to Sunday but the Manager refunded us a night without telling us and then we had to pay one more night causing a lot of stress

Business Family_with_children

10/10

Exceptional

01 Dec 2025

ANHELICA

Very happy with our stay. Will definitely be staying there again. Kind staff and clean room.

6/10

Pleasant

25 Nov 2025

Steven

People ran up and down in front of our room at 3:20 in the morning.

Friends_and_family Family

8/10

Excellent

24 Nov 2025

Tom

Nice large clean rooms. Check-in was great, and the Staff was very helpful!

Leisure Pet

10/10

Exceptional

20 Nov 2025

Claudia

We had a late check in. Desk clerk was sooo nice checking be in quickly so we could get to our room and warm up as it was very cold. Complimentary breakfast was great with partnering lumberjacks restaurant.

Leisure Family

10/10

Exceptional

18 Nov 2025

Justina

Staff was welcoming and made it quick and easy while also being super nice and friendly. The room was clean and supplied what I did not bring, such a relief. Would recommended and would stay again.

Business Self

8/10

Excellent

17 Nov 2025

Alejandra

Clean room. Staff was friendly

8/10

Excellent

14 Nov 2025

Madge

Definitely an older hotel with smallish rooms. However has been updated. Check in and check out clerks were fantastic

Leisure Partner

8/10

Excellent

04 Nov 2025

Vincent

The staff was nice and we were able to get checked in early. It was clean and quite.

4/10

Poor

24 Oct 2025

David

No coffee pods in room on the second night, body wash pump bottle was empty.

Leisure Family

8/10

Excellent

23 Oct 2025

Triston

Staff was nice. A little roadnoise

10/10

Exceptional

22 Oct 2025

Charles

Cat friendly

10/10

Exceptional

22 Oct 2025

tina

Thumbs up!

10/10

Exceptional

22 Oct 2025

Rebecca

Right off the freeway

4/10

Poor

20 Oct 2025

Julie

Very dated rooms catering to a LOT of construction workers vs families. Thin walls. Squeaky bed. Rough around the edges. Not very comfortable as a solo female traveler.

Leisure Pet

10/10

Exceptional

15 Oct 2025

Nancy

Clean,friendly easy check in

Leisure Pet

10/10

Exceptional

13 Oct 2025

Oliva

Just fine

Leisure Family

6/10

Pleasant

12 Oct 2025

Cristin

Room clean but hotel is old, very thin walls and floors. Heard everything around us. Not the hotels fault but other clientele loud, leaving trucks idling at 6 am.

Leisure Pet

6/10

Pleasant

10 Oct 2025

Leslie

Nice motel with fridge and microwave
Breakfast was a voucher for Lumberjack’s restaurant next door which was top notch
Went there for dinner and that was great

10/10

Exceptional

08 Oct 2025

Jerry

Clean/pet friendly/ near grocery and drug store/ convenient location/priced reasonably with great quality

Leisure Pet

10/10

Exceptional

08 Oct 2025

Carrie

It was clean and comfortable.

10/10

Exceptional

03 Oct 2025

Debra

Debra from the Smokies

Room was clean and spacious. Close proximity to eateries. Can be walkable. Staff wonderful. Great breakfast. Would stay again

Partner

10/10

Exceptional

02 Oct 2025

Larry

The staff were friendly, the room was clean,

Not like staying in an upscale hotel but good value for the price..

There breakfast is great as they give you a voucher for the restaurant next door..

Friends_and_family Family

6/10

Pleasant

27 Sep 2025

Janet L

Pricey for a very basic room in an old motel which has been spruced up a bit. Thin walls, noisy street traffic. We’re not very impressed by the SureStay Plus division of Best Western. 2 very hard straight chairs were the only place to sit.

Partner

8/10

Excellent

23 Sep 2025

James

The hotel staff was very nice. The room and bathroom need to be updated with newer furniture, pictures and enclosed glass shower.

Business Self

10/10

Exceptional

11 Sep 2025

Robin

We needed a room that was handicap accessible. It was perfect for our needs.

Friends_and_family Family

8/10

Excellent

07 Sep 2025

Mark

Plus: Staff checked me in early before check in time.
Plus: Bed was comfortable with great pillows
Minus: Bathroom needs work - towels were substandard, shower hot water was lukewarm after waiting several minutes to warm up, tub didn’t drain and had standing water in it hours later.

Leisure Self

8/10

Excellent

04 Sep 2025

Janice

The bedding was nice and clean. The bed was too soft

Leisure Partner

8/10

Excellent

28 Aug 2025

Kimberly

Rooms were very nice and beds were comfortable!

Leisure

2/10

Poor

26 Aug 2025

Dennis

This motel is dirty and needs updated. The walls are filthy the bathroom had hair on the wall. I would not stay here again.

They charged me twice.

Leisure Family

10/10

Exceptional

25 Aug 2025

Keyur

Worth the price.

4/10

Poor

19 Aug 2025

Stephanie

We had bugs in our room around the door frame, windows and randomly on the walls. It needed some updating in the bathroom

10/10

Exceptional

17 Aug 2025

Pamela

Restaurant next door had good food for a decent price.

Leisure Partner

10/10

Exceptional

11 Aug 2025

Emilie

Great and easy check in

8/10

Excellent

10 Aug 2025

Matthew

Everything in the room was great in terms of cleanliness with the exception of the carpet. Just walking in the room barefoot, our daughter’s feet were completely black. Staff were also great with getting us in the room 1 hour early!

Leisure Family_with_children

10/10

Exceptional

10 Aug 2025

Marianne

Fantastic motel!

A fantastic hotel, far enough off the main highway to be quiet, so clean, all the appliances were new and worked well, big fluffy towels, the staff were so warm and helpful, the pool was really nice with big fluffy towels to wrap into afterwards, I give this hotel a five plus!!

Self

6/10

Pleasant

09 Aug 2025

Dorothy

It was ok but not up
To Best Western standards

8/10

Excellent

07 Aug 2025

Steve

Breakfast is at the restaurant that abuts the property. You just go to office and they give you a voucher

Self

10/10

Exceptional

06 Aug 2025

Kevin

Great stay !

Great stay !

Partner

10/10

Exceptional

03 Aug 2025

Alisa

We were able to walk to the fairgrounds for a concert. Good location.

Leisure Partner

10/10

Exceptional

30 Jul 2025

Ricky

Excellent breakfast,pool was half inside and out and hot tub was great. The staff was warm and welcoming!

Business_and_leisure Family

10/10

Exceptional

30 Jul 2025

Kris

This was a good place. We liked the breakfast at the restaurant next door. It would have been nice to know that the breakfast was restaurant vouchers instead of self-serve continental breakfast so we could have planned our time better.

Leisure Family

10/10

Exceptional

28 Jul 2025

Verified traveler

Yay!

Breakfast included is for the Lumberjack restaurant across the way and it's great! Rooms are clean.Beds are a little soft for me but overall a great stay and will return!

Friends_and_family Family

6/10

Pleasant

25 Jul 2025

Jenna

Staff was pleasant, room smelled like mold but went away while the window was open. The big problem is they charged us for the room even though we paid through Expedia. I was told they were fixing it but it hasn’t been fixed yet.

6/10

Pleasant

20 Jul 2025

Sarah

The floors and walls/doors were noticeable dirty, and the toilet wasn’t cleaned with hair on it. The sheets were stained and leftover food from previous occupant was in the fridge. The air conditioner was also incredibly loud.

Leisure Family_with_children

4/10

Poor

15 Jul 2025

Nanette

Lousy stay at surestay plus.

A dump. Chairs dirty, hair dryer broken, dirty outside, food was terrible. They serve a “special” menu for guests not the regular menu. One of the staff said don’t eat the meals with vouchers, pay and order off regular menu,much better

Partner

6/10

Pleasant

15 Jul 2025

Alicia

free breakfast voucher was the best part, otherwise kind of a dump but what do you expect for the price?

Leisure Family

8/10

Excellent

14 Jul 2025

Elizabeth

Great value hotel

Very helpful friendly staff. A good complimentary breakfast at Lumberjack diner next door, but beware of ording anything extra, an order of toast was $4. A lot for 2 small pieces of toast with a smear of butter.

Partner

8/10

Excellent

12 Jul 2025

Joseph

Great complementary breakfast at Lumberjack’s in the same parking lot. Great staff at hotel & restaurant.

Business_and_leisure

8/10

Excellent

11 Jul 2025

Jen

The entire town is run down . There was trash all over the parking lot and It looked like the maintenance guy forgot to put all those tools away because there was stuff all around the maintenance building. The room was pretty nice I have to say. The bed was very comfortable and it was quiet. We got a good nights rest.

Business Partner

6/10

Pleasant

10 Jul 2025

Thorleif

It’s ok to stay for a night.

6/10

Pleasant

07 Jul 2025

Andrea

A place to rest your head

This Surestay was middle of the road at best. The staff was the highlight (they were all wonderful!). Susanville is a typical NorCal rural town. Everything you need is within a 5-minute drive. We just needed a place to rest between Nevada and Oregon. We chose this motel because it included breakfast and a pool (not one or the other). After 9 hours of driving in the heat we were looking forward to the pool (and to burn off two kids’ energy), but were very disappointed when we arrived. The pool was brown and full of debris and was in the midst of being drained. I guess the good news is they are working on it? At least that would be my hope. The room was fine. Clean. They are working on cosmetic updates: LVP flooring, new mattresses and linens, large TVs. Breakfast at Lumberjacks was nice. Better than continental fare. You order from a menu with three options starting at 7am.

Friends_and_family Family

4/10

Poor

03 Jul 2025

Rachel

I don’t understand the good reviews. Our hotel room was noisy, the a/c was incredibly loud and woke us up every time it switched on. The area is not good. The only bright spot was the breakfast- but because you’re from the hotel you get poor service at the restaurant. I won’t return.

Leisure Family

10/10

Exceptional

29 Jun 2025

DAVID

Na

10/10

Exceptional

28 Jun 2025

Debbie

Nice place!

Leisure Partner

6/10

Pleasant

24 Jun 2025

Kathy

The hotel is very run-down. There was mold in the bathtub. The pool, right outside our door was stagnant and unuseable.
The only good thing was the free breakfast at the restsurant next door.

Partner

6/10

Pleasant

23 Jun 2025

Kathleen

This property is rundown and poorly maintained. The bathroom was representative--tub drains slowly, tub floor is slippery, the shampoo and conditioner receptacles on the wall were empty. The property grounds are also dirty and noisy.

Family

4/10

Poor

22 Jun 2025

Scot

This place needs some work. At the price we paid, we got ripped off. The grounds look like they need a pressure washer for at least a few days, then a deep scrub… Rooms look put together by a thrift shop manager.

Leisure Family

8/10

Excellent

22 Jun 2025

Teresa

Room was clean, large and convenient. Though it’s assessable, the soap , towel's, sink, additional security lock, handheld shower and bathroom mirror are all above the reach of anyone in a wheelchair. Also, our room had some type of air freshener that was a strong odor of maple syrup. After a while, it was a little overwhelming. The price was fair but far from what we would expect from a Best Western facility.

Leisure Partner

10/10

Exceptional

22 Jun 2025

Becky

Great place with clean and spacious rooms. Also has a really good restaurant next door

Leisure Friends

6/10

Pleasant

21 Jun 2025

Dan

This facility certainly works for a stay of a night or two, but could use some updating and deodorizing in the rooms.

Leisure Self

10/10

Exceptional

20 Jun 2025

Dorothy

Excellent. Love great customer service. Breakfast us the restaurant next door.

Leisure Partner

10/10

Exceptional

19 Jun 2025

wallace

check in was smooth with no complications. the Hotel was full but my reservation was secured.

Leisure Partner

4/10

Poor

19 Jun 2025

Steven

This property needs some repair,parking lot flower beds have been let go. It gets the job done. Cleanliness of the room seem to be good.

Self

8/10

Excellent

17 Jun 2025

Gavin

On a 6 day trip, this was by far the most comfortable bed. Absolutely amazing. I slept like a rock because it was quiet and safe in the surrounding area. The complementary breakfast at Lumberjacks restaurant hit the spot. Overall, a really great experience.

Leisure Partner

10/10

Exceptional

17 Jun 2025

Verified traveler

Great

Met all needs and friendly

2/10

Poor

17 Jun 2025

DJ

Reserved 2 rooms, first room was deadbolted from the inside so we couldn't even get in almost as if someone was still in the room had to go back to the office to just have to move room because they had no staff to even check the room. The second room was dirty and old and the TV didn't work so I call the front desk and nobody even answered so I had to change all the HDMI cables around to get the TV to work. Next day we get back and can't get into the new first room so had to go all the way back to the office to get the key card updated again.

Friends_and_family Friends

10/10

Exceptional

17 Jun 2025

Lizzie

It was a great stay! The bed was kinda comfortable. The room was clean. The place was outdated. But it was doable.

Business

6/10

Pleasant

15 Jun 2025

Monika

The Pool was dirty we could not use it

10/10

Exceptional

12 Jun 2025

Kathleen

The complementary breakfast at the lumberjacks was a great surprise. Staff were friendly and the per policy was reasonable.

Partner

2/10

Poor

12 Jun 2025

Gary

I am severely as asthmatic and allergic to perfumes and strong chemicals. The reception room was so highly perfumed I had an asthma attack within a minute. I quickly put on an N95 mask, but the damage was done. I tried two different rooms, but both had scented air fresheners in them. I was unable to stay, and had to ask for a refund.

Leisure Self

10/10

Exceptional

11 Jun 2025

Larry

Very clean and updated

Leisure Pet

10/10

Exceptional

11 Jun 2025

Larry

The pet room was very clean, not bad smells.

Leisure Pet

10/10

Exceptional

10 Jun 2025

Diana

Good service and fun breakfast offered

Friends_and_family Family

10/10

Exceptional

10 Jun 2025

Diane

Clean comfortable

Leisure Partner

10/10

Exceptional

09 Jun 2025

Imna

It was very clean the staff very friendly

Leisure

6/10

Pleasant

09 Jun 2025

Cindy

Rooms were small, smelled like cigarettes, and just yuck.
Definitely NOT Best Western standards. I was extremely disappointed and felt tricked using the brand name with suck poor quality.

Leisure Partner

10/10

Exceptional

07 Jun 2025

Melissa

Great stay! Staff was pleasant and really nice. It was a nice clean cool room. Couldn’t have asked for better. For the price, I got a steal.

Leisure

8/10

Excellent

03 Jun 2025

GORDON

Room fine overall. Bed comfortable. Shower was great water pressure but basin was very slow to fill a cup. Outdoor pool not yet open. Room 121 had outlet by bed pulled out of the wall. Complimentary breakfast at restaurant across parking lot was a special menu with two options to choose from with a few choices in those categories. Food good but not a big meal.

Leisure Partner

10/10

Exceptional

03 Jun 2025

Mark

This was a nice basic accommodation. Everything was clean and in working order. It was what I was looking for.

Leisure Self

10/10

Exceptional

01 Jun 2025

Teresa

The room was very clean and comfortable