Best Western Stateline Lodge

4/10

Poor

07 Jun 2026

Blaine

Pros, cold a/c, breakfast, big tubs. There was a dead rat next to the building that had been there awhile and the tub drained slow.

Family_with_children

10/10

Exceptional

04 Jun 2026

Megan

The staff members were fabulous throughout my stay. The hotel was super nice! The jet tub was amazing!

Partner

10/10

Exceptional

02 Jun 2026

Itsia

Excelente servicio en todo

10/10

Exceptional

22 May 2026

jody

Clean, comfortable, friendly staff, and convenient location

Self

10/10

Exceptional

19 May 2026

Stephen

The room was spotless clean and cool.

10/10

Exceptional

15 May 2026

Debra

Atmosphere

Partner

8/10

Excellent

04 May 2026

Julie

had a nice breakfast, convenient to stay at when the casino was out of rooms..

Partner

8/10

Excellent

18 Apr 2026

John

The air conditioning is nice and cold but the curtains are blocking the full air flow. The breakfast are good. The staff are very helpful and friendly.

Self

6/10

Pleasant

10 Apr 2026

Janese

The entire facility just seemed very old and tired. The staff were awesome. There was some kind of a problem with the electric in our room where when you plugged something in it sparked. They said they’d write a work order or something. The breakfast was cold and not good at all. But the ladies at the front desk and in the breakfast area were awesome.

Friends

8/10

Excellent

27 Mar 2026

Dave and Nan

Needs serious sprucing up- chair in the room def needs replacing- and the bed probly too. A/C had an “ old/musty” smell when running, but loved having screened window that opened, so we took advantage of that to let fresh air in!!

Family

4/10

Poor

23 Mar 2026

Melissa

The outside of the place looks awful with the window screens all cut up and the ac units bent up. The room was awful. The arm chair had a huge stain and the fabric was shredded up. The floor was sticky. It was just a very run down property. They shouldn’t be able to show pictures like they do bc the pictures aren’t correct. The hotel is non smoking but literally next to the lobby door there were people sitting outside smoking. So if you want a non smoking place, don’t go here. The property as a whole looked in poor shape and the area wasn’t good.

Partner

8/10

Excellent

19 Mar 2026

Sandor

The staff was wonderful and courteous. My only complaint is that the room lacked electrical outlets and having two different remotes for the TV was confusing.

Self

10/10

Exceptional

14 Mar 2026

Wyatt

Loved the staff

Friends

4/10

Poor

11 Mar 2026

Larry

We were very disappointed with the housekeeping staff. Rooms were not cleaned properly. A bottle cap and dirty fuzz found under bathroom sink. Maintenance inadequate. The bathroom door could not be fully closed. The front desk staff was friendly and breakfast satisfactory. Re-roofing in progress and so was noisy during the day.

Friends_and_family Family

4/10

Poor

10 Mar 2026

Steven

I would not recommend this hotel to others as long as they have the same management staff. Very unprofessional.

Business

4/10

Poor

10 Mar 2026

Steven

It was very disappointing as I have stayed at this hotel over the past year over 30 book nights. When I book online I always book the best rate, it doesn't matter if it's a one bed or two beds, I go with the best rate. This past week I booked three rooms as single one bed rooms. The front desk instead moved us into rooms with two beds. On the final night of our stay the manager informed she was going to charge me an extra $25 per room for us staying in a room with two beds. I had to argue with her for 20 minutes, explaining she did not have my authorization to charge my card for any additional fees.
I doubt I will ever stay at this hotel again as long as the manager is employed by the hotel.

Business

8/10

Excellent

04 Mar 2026

Erica

Room was clean and comfortable. Breakfast was an absolute joke.

Partner

8/10

Excellent

28 Feb 2026

Chris

Customer service was great the front desk ladies were friendly polite funny and quick to get me all room.

Business

2/10

Poor

23 Feb 2026

Pamela

The room was ok when we first got there. But when we came back from eating and got ready for bed we stepped out to smoke. Went back to the room and my key wouldnt work. And daughters didnt either. After telling front desk. This was about 1:00am. It was a little over 2 hours before he was finally able to break into our room. Told us some one would be there at 7:00am, its now 3:15 with no key for our door told us sorry and have a good night. So no i will never stay there again.

Family

6/10

Pleasant

22 Feb 2026

Candace

Booked bc they had an indoor pool and that’s all the little was looking forward too, however it was closed for winter maintenance.

4/10

Poor

17 Feb 2026

Jaquelin

Room

4/10

Poor

17 Feb 2026

Dan

Elevator didn’t want to work, TV remote did not work with TV or Cable Box, breakfast options were very limited. The room and staff was good though.

Partner

2/10

Poor

10 Feb 2026

Tasha

Room was neglected, bed bug on my 2nd night and they moved me to a new room. I thought that was pretty inconvenient but certain they would refund me one of my nights. nope. Just 20 percent back from one night. That's ten dollars. Get wrecked. Go elsewhere.

10/10

Exceptional

08 Feb 2026

Mark

Very clean room. Staff very helpful and courteous.

Friends_and_family Family

8/10

Excellent

08 Feb 2026

Steven

The room was clean and quiet. The staff was very friendly. Everything about the stay was nice and enjoyable.

Leisure Friends

6/10

Pleasant

04 Feb 2026

Todd

The furniture was is bad shape.

4/10

Poor

02 Feb 2026

Aubra

The bathroom door wouldn’t close (a problem for privacy). The floors were dirty (dead bugs along floor trim). Walls were cracked and patched with mismatched paint. None of the machines in the gym were working. The parking lot was covered in ice making it very dangerous to walk on.

Business Family

2/10

Poor

02 Feb 2026

Taren

Amenities were terrible

Friends_and_family Family

2/10

Poor

02 Feb 2026

Patricia

Stuff was great. My husband and I went to casino for 3 hours came back to get ready to watch tv and settle down got to our room it had been broken into. The TV was off the lights was off and we had left everything on,went to shut the curtain noticed the window was open my husband raised it to check everything out and noticed the screen was out and leaned up against window seal like we just missed whoever it was. Changed rooms but they only moved us next door so was pointless and didn't get any sleep. Hotel never offered to compliment our stay or even ask if everything was ok or if we was ok they wouldn't make a police report either . Won't be staying there anymore

8/10

Excellent

28 Jan 2026

Whitney

The beds were super soft & comfortable… the room itself was outdated but from the hotel photos we might have been in the old part? It still had carpet. Breakfast wasn’t great, not a good selection at all. But overall it was a good one night stay while we were in town for a wedding.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Shelley

It was a good hotel

Friends

10/10

Exceptional

22 Dec 2025

James

Clean room

Business Family

6/10

Pleasant

21 Dec 2025

Cheryl

Room furniture- chair had multiple rips in the fabric. The tub faucet dripped constantly. The breakfast was sub par.

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Don

Great

6/10

Pleasant

13 Dec 2025

Earl

Wanted to go swimming but the heater was out of service. So it was closed down for the winter.

4/10

Poor

12 Dec 2025

Desiree

Booked the room solely for our kids to swim in the pool.Upon calling to check pool hours the receptionist informed us the pool was closed for the season (indoor pool).We asked for a refund and they initially said no but after talking to the manager they agreed to..I called a few days later to check on the status of the refund and she said it was processing..when I called back a week and a half later to see what was going on with it the receptionist said she’d have to talk to her manager because she wasn’t sure if they would be able to refund..So I feel like they lied about it..not to mention they didn’t have it listed that the pool was closed.Bad business.Still no refund

Leisure Family_with_children

6/10

Pleasant

07 Dec 2025

Ron

Yes room and staff was great

8/10

Excellent

06 Dec 2025

Vivian

Kind staff!

Leisure Friends

2/10

Poor

26 Nov 2025

Tiffany

The lobby had so much air freshener it was hard to breathe. The heater in the room hadn’t been turned on all year and it blew smoke and dust all over the room, the bathroom had not been cleaned or mopped in weeks. They served rotten apples, and rotten cream cheese and really bad powdered eggs, stale English muffins, and rock hard biscuits. The waffle maker was broken, the toaster was broken. The pool was closed for the winter, even though it is indoors.

6/10

Pleasant

21 Nov 2025

Brooks Charles

I was there for over 10 days. The whole time, during my stay, the laundromat was not available. Didn’t seem to be in any hurry to get it fixed. 100’s of construction workers and contractors staying at hotel and no way, other then to leave the facility after working all day, to wash clothes.

Business Self

6/10

Pleasant

15 Nov 2025

Anna

The room smelled like someone had been smoking in it and we had a non-smoking room. The breakfast was probably one of the worst I’ve had ever. The eggs were grainy and the bread was stale. The keycards kept getting demagnetized so I had to go down to the front to get them fixed on multiple occasions. However the staff was nice, the place was quiet.

Business Partner

8/10

Excellent

08 Nov 2025

Mary

The room was comfortable, the bedspread was a little dirty.The chair was also a bit dirty.

Self

10/10

Exceptional

06 Nov 2025

Amy

Clean rooms

Family

6/10

Pleasant

04 Nov 2025

Ginnifer

Staff was friendly, checkin was quick, didnt eat the breakfast, but looked good with options. The price is fair for for th

4/10

Poor

03 Nov 2025

Steve

Facility was too old. Indoor pool not heated, had bugs in it.
Hair dryer fell off the wall when we stayed. Breakfast was not so good either. Probably won't be staying again.

Partner

2/10

Poor

02 Nov 2025

Ana

Worse experience ever !! Unfortunately I booked base on the Reviews !, it has 8.2 and it’s a total scam! Fly from California, to get to a hotel that is likely to be more as a Motel not a hotel ! The mattress was completely noticeable sagging and uncomfortable bumps, I didn’t sleep the whole night ! There was bugs at the room ! I ask kindly trying to get my refund back talking to the manager explaining them the hotel was a total scam since they get the survey from customer! Not from actual reviews ! I paid over 119 per night , I call Expedia to help get my money back ! I booked it for 4 nights, I only stayed one night ! And unfortunately till the third day ! I haven’t received my money back ! Their policy won’t reimburse me the nights I didn’t stayed !! Now the manager told me it can take up to 10 business days to get 2 credit days ! Back !! It’s a horrible experience! A total scam !!! Please think twice before booking at this place ! Take as a motel not a hotel !! Not a 8.2 review it’s more likely to be 3 !! It’s a total scam

Leisure Family

10/10

Exceptional

29 Oct 2025

Donna

Such a wonderful staff. I will there again.

2/10

Poor

22 Oct 2025

Landen

This place was nasty. I found it incredibly interesting that I never got an email to rate this place. It’s because it’s yucky. Reeks of cigarette smoke and old. Rooms are falling apart and outdated. Would not recommend staying here.

Business

2/10

Poor

20 Oct 2025

Tiffany

staff is not very understanding mostly apathetic

8/10

Excellent

19 Oct 2025

Scott

Staff was friendly. Convenient to JBU. Good value.

Leisure Partner

8/10

Excellent

19 Oct 2025

Michelle

Great stay. Thanks :)

10/10

Exceptional

18 Oct 2025

Helen

The breakfast was pathetic--so bad I skipped the 2nd day--couldn't eat much of it the first day. Elevator dirty. While usually happy with Best Western, this facility needs updating (which is not the fault of the staffl)

Leisure Self

10/10

Exceptional

16 Oct 2025

Teresa

Friendly greeting from front desk. Clean and comfortable. Easy accesibility to town.

Self

10/10

Exceptional

15 Oct 2025

Brad

Great value

We did not eat breakfast since our morning meeting was a breakfast meeting.

Friends_and_family Family

8/10

Excellent

10 Oct 2025

Heeseock

Friendly staff

Business Self

10/10

Exceptional

08 Oct 2025

Donna

One of the best hotel showers I’ve ever experienced—I’d go back just for that! Standard room that was clean, comfortable bed (despite the small square pillows that so many hotels are using now), and staff were friendly and helpful.

Business

10/10

Exceptional

06 Oct 2025

Christy

A good hotel for the price. Convenient to Casino and Siloam.

Leisure Family

8/10

Excellent

05 Oct 2025

Alecia

Rooms are a little dated and smell of old smoke but the staff was amazing!

8/10

Excellent

04 Oct 2025

Kathy

Clean rooms, friendly staff, hot water good water pressure. Great breakfast selection comfy beds. Overall grat stay

Leisure Partner

6/10

Pleasant

03 Oct 2025

Leah

clean room staff great

8/10

Excellent

27 Sep 2025

Sarah

Clean room

Self

10/10

Exceptional

23 Sep 2025

Linda

Everyone was very nice and helpful. Great breakfast!

Leisure Partner

2/10

Poor

19 Sep 2025

Melissa

Rooms stink horrible experience

Leisure Family

2/10

Poor

17 Sep 2025

Becky

RUN!!! Do NOT stay here!!!!

Upon arrival workers were out front vaping so I had to wait at an empty desk. First room - door didn’t work so I had to our carry luggage back down. Second room - SMELL WAS AWFUL!!!! There was black mold and mildew in room and bathroom. Stains all over the walls. Refrigerator was standing open and unplugged. Air conditioner was turned off so it was extremely hot since it was already a hot summer day!!! Paid extra for two beds but one was broken. Nobody was up front so I left so the room could cool down and gave up. It was a miserable night with no sleep. I wanted to complain on my way out but there still wasn’t anyone working the front desk.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

Tim

Kind of older and in need of repair
Chair in room was torn.

10/10

Exceptional

12 Sep 2025

Pamela

Front desk clerk was very kind. Room was clean and bed was comfortable

8/10

Excellent

07 Sep 2025

Paul

Stayed one night. Staff was cordial.

Leisure Partner

10/10

Exceptional

07 Sep 2025

Lucie

Great

Business

6/10

Pleasant

04 Sep 2025

Verified traveler

The girl that checked us in was nice, but she kept leaving the lobby and standing outside at a truck talking to the driver. Our room only had 3 towels and we had 4 guests. She wasn't at the desk for me to request more towels so I had to get one from the room next door to us (part of our family). The room smelled like bleach, but wasn't very clean. The duvet cover had a hole in it. There were dead roaches in the hallway. The bed was very soft, which was comfortable to me. The air unit had mold growing in it and smelled horrible.

Friends_and_family Family

8/10

Excellent

31 Aug 2025

Ronnie

Staff at front desk was not friendly.
They weren’t rude or anything, just not friendly or welcoming.
At around 10:50 am on Sunday there was a large group of people waiting to check out but no front desk attendant for about 10 minutes. We rang the bell several times. She finally came in from outside.

Leisure Friends

8/10

Excellent

30 Aug 2025

Frank

Good location

Leisure Family

10/10

Exceptional

29 Aug 2025

Mary

The staff was very friendly and helpful. My room was clean, comfortable, and had everything I needed. The breakfast was good, with plenty of choices.

Leisure Family

10/10

Exceptional

28 Aug 2025

Amy

Clean safe quiet and friendly staff

10/10

Exceptional

20 Jul 2025

Kathleen

This is a great location to stay and go to the National park

4/10

Poor

17 Jul 2025

Joshua

Will not stay again

First room we were put in smelled like cat urine. Next roon the beds were wore out. Floor hadnt been swept and bathroom was nasty

Friends_and_family Family

6/10

Pleasant

22 Jun 2025

Anna

The room was okay. There was an accident, and some blood got on the sheets. We requested the sheets be changed as we were staying another night. However, housekeeping didn't understand English so the sheets were not changed.

6/10

Pleasant

21 Jun 2025

Lydia

Convenient and checkin had suggestions for dinner! 👍

Leisure Partner

6/10

Pleasant

14 Jun 2025

Krystal

The staff was great, the AC worked well and it was quiet.
The window screen was shredded and had holes and the outside window pane was cracked and shattered in spots.

4/10

Poor

13 Jun 2025

Ana

I decided not to stay. The pictures of the place do not accurately reflect how it looks when you pull up.

Friends_and_family Family

6/10

Pleasant

08 Jun 2025

Penny

The room was nice enough and the staff was friendly, but the outside of the property and building were unkept and the curtains in our room were actually shredded! We asked housekeeping to come back on the first day because we were getting ready for a funeral, and they never did. So, the second night, we had no clean towels. There were people smoking right outside the front and back doors, so every time we went in and out, we got lungs full of smoke (I have asthma, so that was a problem.) Also, the second night, there were people (children?) running around above us at 3 am, so sleeping was nearly impossible. We called the front desk, but it didn’t stop. 3 stars for reality, which could have been 4 or 5 with some intervention by management.

Business Family

10/10

Exceptional

01 Jun 2025

Gina

We went for breakfast with another couple at 9 and there wasnt any hot food.

Partner

2/10

Poor

29 May 2025

JAMES

Old hotel. Toilet didnt work right. Too expensive. Rude staff

Leisure Family

8/10

Excellent

26 May 2025

Verified traveler

Simple facility that does the job

Smaller, utilitarian facility that does the job. I stayed on the second floor, I would not want to be on the bottom floor.

8/10

Excellent

18 May 2025

Pam

It was fine.

10/10

Exceptional

18 May 2025

Briana

This hotel has everything. The staff are so friendly. The hotel smells great and clean everywhere you walk. I stay at a lot of places and this is the only place I can say that smells good even in the stair hallway. It's soooo clean. Very easy to check in. Very quiet it stormed pretty hard outside. We never heard a thing inside. The parking lot is very well lit up. Best place to stay in town.

Leisure Family_with_children

4/10

Poor

04 May 2025

kimberly

Everything was fin until the headboard feel on my husband.

Business Partner

8/10

Excellent

01 May 2025

Billy

A

4/10

Poor

19 Apr 2025

Rebecca

Definitely not super clean and had a smell and dirt in bathroom corners. It’s older and could use someTLC to bring it to a level of cleanliness even though it’s older.

2/10

Poor

15 Apr 2025

Chasity

Don’t stay

Business Family

8/10

Excellent

08 Apr 2025

David

😉

Nice. Comfy and relaxing

Business

8/10

Excellent

23 Mar 2025

Greg

Website claims they have adjoining rooms. Staff.m says they can’t unlock?

Business

10/10

Exceptional

21 Mar 2025

Tommie

Hreat overnight stay.

Leisure Family

2/10

Poor

16 Mar 2025

Kit bun bunny

Stay at this hotel end of Feb ,they over charged one night to me

Business Self

10/10

Exceptional

16 Mar 2025

Deborah

Convenient access to JBU. Easy check-in and check-out.

4/10

Poor

10 Mar 2025

David Bonney

Terrible room conditions

The condition of room was poor. Shower drain was badly clogged. The iron was broken. Light bulb was out on lamp. The fridge was not cooling. Mattresses were at least 10 years old and very uncomfortable. This in no way reflected on the front desk. They were kind and professional.

Partner

8/10

Excellent

08 Mar 2025

William

I was surprised by the deposit of $100. It's not a deal breaker but it may be something the hotel would like to put on Expedia, as it might adversely affect someone in the future.

Leisure Partner

8/10

Excellent

05 Mar 2025

Billy

Z

8/10

Excellent

16 Feb 2025

Judy

Clean and friendly staff

Leisure Family

4/10

Poor

24 Jan 2025

Taryn

This property needs updating badly. There was pealing paint in bathroom and the sheets had stains on them. The furniture was old and worn. Taking my dogs out to go to the bathroom there is trash everywhere.

The staff told us they would have a plated breakfast for us and made us fill out a form when we checked in of what we wanted and then we went to pick up the plates the next morning and they didn’t have them. We paid too much for this hotel.

8/10

Excellent

12 Jan 2025

Leah

Very friendly staff

Leisure Family