Name: SureStay Plus by Best Western Kincardine
Address: 791 Durham Street, Kincardine, CA

6/10

Pleasant

03 Aug 2026

Susan

Staff

2/10

Poor

03 Aug 2026

Claudia

Toilet was dirty, gym didn’t have towels or glasses for water. Place is extremely noisy, you can hear everything in the hotel. Breakfast is beyond basic, just simply terrible.

6/10

Pleasant

02 Aug 2026

janet

This place was clean and comfortable. It is very close to the highway and convenient to downtown.

4/10

Poor

02 Aug 2026

Iwona

Hotel itself is nice with potential however extremely dirty. The floor in room and bathroom was probably never mopped, it was black. Sink had black hair left from prior guests, and they hang used towel on the hanger. Weird smell inside. Also breakfast area not cleaned and lacking most items around 9 except for bread and cold eggs. I used to stay at this hotel years ago and it was very nice but i will not stay again. That’s really too bad because with proper maintenace that could have been nice hotel.

8/10

Excellent

02 Aug 2026

Ben

Breakfast was ok,have had better,eggs were old tasting and and no coffee or orange juice made one morning.Hallway carpet was dirty looking,room was acceptable

8/10

Excellent

31 Jul 2026

Patricia

We were very surprised at the kitchen that was part of our room, and noticed that there were dishes and supplies that would be helpful when travelling.

Just one complaint, and that was those that stay for work through the week (I assume) and leave very early (5:30 - 6:00 a.m.) need to remember that there are others there on vacation that don't want to be woken up that early. We were in a front room, and it did wake us up each morning.

The rest of the stay was good. We enjoyed the breakfast, and found there was lots of items to choose from.

Thanks for making our stay enjoyable.

T & P Zehr

6/10

Pleasant

28 Jul 2026

Basim

the wash room wasn't clean and the toilet very old

8/10

Excellent

27 Jul 2026

Kerry

Large clean room.

2/10

Poor

27 Jul 2026

Patricia

Avoid this hotel!
It is dirty, rooms have a terrible smell and flies all over. It is a hotel in desperate need of renovations, carpeted areas are just so dirty.
Breakfast lacks a lot of stuff, almost no fruit, and the quality of what is served isn't good.
There's a complete lack of hotel management authority as well. We had to endure terrible noise of groups of people that were running through the halls well past midnight and no one could stop them.
I wish I had warnings about this property so we could stay elsewhere. I hope this helps others!

2/10

Poor

19 Jul 2026

Mary Anne

Very expensive

Family

10/10

Exceptional

18 Jul 2026

Debbie

All good.

Friends

10/10

Exceptional

16 Jul 2026

Riham

We had a wonderful stay at Best Western Kincardine! We absolutely loved our time there. The hotel was clean, comfortable, and welcoming, and the staff were friendly and helpful. The breakfast was a great bonus and made our mornings easier, especially while travelling with family. The location was convenient, and it was the perfect place to relax and enjoy our visit to Kincardine. We would definitely stay here again and highly recommend it!

Family_with_children

10/10

Exceptional

16 Jul 2026

Svetlana

We stayed for3 nights. The room was great. Breakfast had even gluten free bread by request

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Lidia

Clean room, great staff, not too bad breakfast

Friends

6/10

Pleasant

14 Jul 2026

Olga

EV chargers they don’t work.
Hotel location is good

Friends_and_family Family

4/10

Poor

14 Jul 2026

Elsie

Well, the property looked very well maintained and have no issue with that, the room definitely wasn’t cleaned to a good standard. There was food in the sink from the prior guest the floors, we were sticking to them and the bathroom floor had black marks on it that when I just took a quick cloth to it came up in my hand without any cleaning product so you can tell it hasn’t been cleaned in a while. There was no dish liquid to tidy up the dishes. Was impressed with the property and location, it was just not impressed with the cleanliness of the room. Was not properly cleaned

Friends

8/10

Excellent

12 Jul 2026

Dawn

Our room on 2nd floor was good with kitchenette, although, it would be nice if detergent and dish cloths were supplied. We must have been above the breakfast area so we could hear clinging and clanging and muffled talking in the early morning. Our event took up most of our time so we only needed it for sleep starting around midnight. We would stay again as everything else was fine.

Partner

10/10

Exceptional

11 Jul 2026

Ryan

Ample parking

6/10

Pleasant

09 Jul 2026

Debadrita

Breakfast and location was good. Only low point was that the room was not at all clean.

Family_with_children

10/10

Exceptional

08 Jul 2026

Bruno

We stayed there for only one night during a road trip, but it was refreshing. The reception staff was super nice when we arrived in the evening, the room and bathroom were sparkling clean and the parking lot was steps from the door. All good things! Congrats guys

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

DORELIS

Rooms are clean, hotel was quiet and nice

Partner

6/10

Pleasant

06 Jul 2026

Svjetlana

It is OK for one night.

Friends

10/10

Exceptional

06 Jul 2026

Kathryn

Everything was great!

Friends

10/10

Exceptional

03 Jul 2026

Casey

Good value

Partner

8/10

Excellent

01 Jul 2026

Parminder

We had a pleasant stay at Best Western Kincardine overall.

One of the highlights was the breakfast, which was a full-fledged buffet with a great variety, including fresh waffles, boiled potatoes, cereals, and a dedicated area for coffee and tea available at all times. Everything was well organized and enjoyable.

A special mention to Aman from the morning staff, who was extremely kind, friendly, and helpful. She not only assisted with breakfast but also suggested nearby attractions to visit, which we really appreciated.

However, there were a couple of issues during our stay. The air conditioning unit was quite noisy, which made it difficult to sleep comfortably. Additionally, there was noticeable noise from the room above us late at night (around 1–2 AM), mainly footsteps, which disturbed our sleep, and we had to contact the staff regarding it.

Overall, it was a good stay with excellent service and breakfast, but improving sound insulation and reducing noise levels would make the experience even better.

Family_with_children

10/10

Exceptional

22 Jun 2026

Kathy

The room was clean had a walk in shower was great for people with handicapped across the street is a grocery store and Tim Hortons it was just off the main highway easy to find. Lots of parking and quiet. Staff was great

Partner

8/10

Excellent

14 Jun 2026

Marlene

Room was clean. Bed and pillows were comfortable. Breakfast was okay but it has gone downhill. Used to have pots of decaf coffee. Now, instant decaf. Used to have pastries but now just small muffins. Television reception was terrible!! Really annoying noises coming from the television on every station. Barely watchable. Price of stay was good but glad we didn’t spend more than we did.

Partner

6/10

Pleasant

31 May 2026

Tamara

Pro's - lovely front desk staff, nice clean entrance, ample parking, close to shopping and downtown. Spacious room.
Con's - The room we were given (#234) smelled like someone had cooked stinky fish; there were greasy finger prints on the kitchenette cupboards and the inside handle on the door. 3/5 for cleanliness of room overall. Uncomfortable bed, for us at least. It was too soft. Sloppy contractor work done with the painting - paint splatters on the tiled floor, on the bathtub and counters. Although no fault of the hotel, there was a loud party happening above us until after midnight.

Will we stay again? Probably not.

Partner

2/10

Poor

29 May 2026

Rowan

Three of us were staying at the hotel in 3 separate rooms. There were doors opening and closing, people speaking etc at all hours of the night. We were supposed to be there for three nights and all three of us left after one night and went to another hotel. Bathrooms look like they are from the seventies.

Business

6/10

Pleasant

17 May 2026

Coleen

Toilet didn't work in the room......and desk lamp flashes off and on all night.
Went to check out and no one available as the desk to do so.

Partner

8/10

Excellent

17 May 2026

Tamara

Nice comfy bed, roomy shower, and a pretty decent breakfast. Staff were very friendly and helpful. No complaints about our stay. We'll definitely stay here again!

Partner

10/10

Exceptional

16 May 2026

Ethan

Clean room, comfy bed. Alarm clock was broken, couldn't set the time, TV was a pretty low resolution. Breakfast was decent.

Overall 4.8/5

10/10

Exceptional

05 May 2026

Tasfia

Clean, spacious, bright, well-equipped rooms at an amazing price. Gale the manager and her staff are great. Both times I got a room with a full kitchen that had everything; cutlery, cookware, cooking utensils, dishes, cups, a stovetop, microwave, dishwasher, coffee maker, and a full refrigerator. There was also a small dining set. The showers are spacious and have adjustable shower heads for water pressure. The bathrooms have great quality shampoo, conditioner, body wash, body lotion, and hand wash in large pump bottles. They provide a lot of towels. Great heating/AC that is easily controllable within the room. Huge windows that are double blinded, so there is a blind to let natural light in but still have privacy, and then a second darkening blind. The breakfast is basic, but always fresh and filling. The SureStay hotel is less than a 5 min drive from B72, Bruce Power’s MCR Learning/Training center. As a Bruce Power contractor, the SureStay gives me comfort, convenience, and peace of mind.

Self

10/10

Exceptional

03 May 2026

Samin

Clean and amazing place

Family

2/10

Poor

27 Feb 2026

Brianne

Very loud at night & staff did not address the issue or refund my night when i had to leave to find another quiet space ro sleep.

Self

6/10

Pleasant

21 Feb 2026

Alexander

Front desk politeness
No sufficient food even when we are at the right time for the breakfast.

Self

2/10

Poor

17 Feb 2026

tim

I booked it because said pet friendly and after booking they said they were not and I booked a non refundable room and had to go and pay twice as much for doggy daycare because I couldn't bring him

Partner

8/10

Excellent

13 Feb 2026

Debra

Major renovations happening but yes rooms clean and hd a great sleep!

Friends_and_family Family

8/10

Excellent

05 Feb 2026

Ryan

food not the best

2/10

Poor

28 Jan 2026

Richard

Room and Staff.. I was put on the first floor, and for whatever reason all smokers would group right outside my window being loud and carrying on. All the smoke was being pumped into my room through the heater. To be clear, they were not in a smoking area. After the 3rd group of smokers woke me at midnight with the noise and smoke, I went to complain where I was told “I can see how being in a room with smoke and you not being a smoker would be frustrating”. No monitoring of the area and telling people to go to a smoking area, putting me in a different room, nothing. It was topped off with “and because you booked through Expedia there’s nothing we can do for you”. There’s enough good options to never go there again.

Business Self

2/10

Poor

09 Jan 2026

Kevin

I know they are doing renovations. But that so excuse for everything to be dirty. You can do renovations and still keep everything clean.

Business_and_leisure Self

10/10

Exceptional

09 Jan 2026

Imran

Amazing stay overall. Its clean and spacious. Amazing breakfast. Will always stay here anytime visiting Kincardine!

Business_and_leisure

10/10

Exceptional

04 Jan 2026

Donna

All very good

10/10

Exceptional

02 Jan 2026

Oriana

I had a great stay at this hotel. My room was incredibly spacious, it was clean, and I had no trouble with the wi-fi. The free on-site parking was also super convenient. The complimentary breakfast was alright, but it was also free so how much can you really ask for. Before arriving for my stay, I heard a few “ghost” rumours about this location, but I personally had no weird experiences. Overall, I had a great stay at this SureStay location.

Leisure Self

10/10

Exceptional

28 Dec 2025

Cathy

Breakfast was really good. Staff are courteous and the room was very clean.

Leisure Partner

4/10

Poor

27 Dec 2025

John

The first room was ice cold no heat
The second room the heat was working but the power went out five times and the tv would shut down and would not come for a very long time this has been very frustrating

Partner

8/10

Excellent

26 Dec 2025

Adam

Room was adequate for the price.
Quiet and comfortable.
Gail at the front desk is very nice and friendly.

Friends_and_family Family

6/10

Pleasant

22 Dec 2025

Edward

Staff are the best, the hotel is undergoing some renovations otherwise I’d rate it four stars. Good value, I stay long term off and on for business.

Business Self

8/10

Excellent

21 Dec 2025

Marika

Staff very nice. Room clean. Could not adjust fan/ heating system

2/10

Poor

20 Dec 2025

Andrew

Staff support lacking. Don't care about guest. Rooms were dirty. Items stolen from room. And hotel hasnt even responded.

4/10

Poor

19 Dec 2025

Brianne

Loud music and garbage in hallways.

Business

10/10

Exceptional

14 Dec 2025

Mandi

We stayed here during my daughter’s hockey tournament. We weren’t at the hotel much at all however our stay was great.

Leisure Family

8/10

Excellent

14 Dec 2025

Sarthak Kumar

We had a very pleasant stay at SureStay Plus by Best Western. The hotel offers excellent value for money with clean, spacious rooms and comfortable bedding, which made our stay relaxing after a long drive. The check-in process was smooth, and the staff were courteous and helpful throughout our visit.

The location is convenient, with easy access to nearby attractions, restaurants, and essential amenities. Despite being in a quiet area, it is well-connected and easy to find. The property is well maintained, and common areas were consistently clean.

Breakfast was simple but adequate, providing a good start to the day. Parking was ample and hassle-free, which is always a plus when traveling by car.

Overall, SureStay Plus is a reliable and comfortable choice for both short stays and family trips. We would definitely consider staying here again and would recommend it to anyone looking for a clean, convenient, and reasonably priced hotel.

Leisure Family_with_children

4/10

Poor

09 Dec 2025

Iraj

1- Ongoing renovations had caused noise in the room.
2- Room HVAC fan's sound was too loud. I was not sleeping well.

Business

10/10

Exceptional

07 Dec 2025

Debbie

Front desk people were amazing

2/10

Poor

07 Dec 2025

anthony

The property was under construction. The bottom and top floor. Constant banging of hammers. I was not informed this was going to take place during my stay.

Business Self

2/10

Poor

03 Dec 2025

Louise

Smelly stained sheets. Floor needs a good wash washing. Front desk needs a happy pill.

Business

10/10

Exceptional

30 Nov 2025

jenny

It wsd good clean and friendly

6/10

Pleasant

28 Nov 2025

Larry

Breakfast was nice, staff were great.

8/10

Excellent

24 Nov 2025

John

Room was clean. Breakfast was decent for a small hotel. Overall a good stay when traveling

Business

6/10

Pleasant

23 Nov 2025

Pamela

Fine for sleeping for 1 night

8/10

Excellent

09 Nov 2025

Elizabeth

All the above

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Mario

Everything was as expected. Nice staff

2/10

Poor

09 Nov 2025

Steven

Room was neglected, not cleaned for 5 days, nothing restocked (clean towels, toilet paper, Kleenex etc). Hallways dirty with food crumbs all the time, washer and dryer do not function properly at all even for a small load. Not well kept. Leaking heater/ac unit, they mopped and tossed a bucket underneath and were not concerned about it. Continental breakfast was okay, location was good.

2/10

Poor

08 Nov 2025

Esperanza

Room neglected , toilet didn’t flush properly staff came to temporary fix it and then there was a hockey team of teenagers partying until 4am the worst night sleep, front desk staff didn’t do a lot

Business

4/10

Poor

06 Nov 2025

George

Rooms were in good condition but the whole hotel was in a terrible state.

Friends_and_family Friends

8/10

Excellent

05 Nov 2025

Ryan

Room is clean and hotel is in the perfect spot if you are working in the area.

Business

10/10

Exceptional

03 Nov 2025

Mike

Scramble Eggs over cooked the rest was very good.

Leisure Family

6/10

Pleasant

03 Nov 2025

Lourdes

Yes

Leisure Partner

10/10

Exceptional

29 Oct 2025

James

Great Hotel

Business

10/10

Exceptional

25 Oct 2025

Blaine

Great place for the price!

6/10

Pleasant

24 Oct 2025

Chiranjeevi

Bed were nice but washroom, bathtub was bad

8/10

Excellent

24 Oct 2025

Sandra

Breakfast was ok. Coffee is not good. Very weak. The room was partially clean though. The sink was dirty in the kitchen area, it has dishes left in it and in the dishwasher as well which has not been run. The table had not been wiped and the floors were sticky. It does have a full size fridge which was very cold and clean. There are minimal dishes. But we were not using the kitchen so it did not matter to us. The room is sizable, lots of closet room and the price point was good. The TV was big and easy to work. The air conditioner worked well. The beds were comfy and clean. The bathroom was clean. We did not use the shower. It was very quiet and we felt very safe. For convenience and safety and excellent ample parking we would stay again. Staff was very nice and friendly.

Leisure Family

8/10

Excellent

24 Oct 2025

Roxanne

Everything was great except the breakfast, just not a good selection of good food but not horrible either!

Partner

8/10

Excellent

24 Oct 2025

Trevor

Room 218 Best western Kincardine

Breakfast was good, home fries were getting dried out, but overall good. The problem with room 218 is you have to run approx. 3 wash basins full in the rest room before any decent warm water comes out. My wife equally said the same for the shower.

Friends_and_family Friends

8/10

Excellent

24 Oct 2025

Cindy

The room was clean. The bed comfortable. The room was too hot even with the window open.

Leisure Family

8/10

Excellent

21 Oct 2025

Stephanie

Friendly staff
Clean
Convenient location
Affordable

Leisure Family

10/10

Exceptional

21 Oct 2025

Pierre

Nice

Leisure

8/10

Excellent

19 Oct 2025

Doug

Fine

Leisure Self

6/10

Pleasant

19 Oct 2025

A. M.

Parking was easy to find at this property. The front desk staff were friendly and professional. And at first glance, the room itself seemed great. If staying for a couple of days, it would be handy to have the in-room kitchen, which does come complete with all amenities, except for a dish towel. However, the level of cleanliness was lacking. When we took a shower we noticed the shower doors were filthy. Soap scum hadn't been washed off. There were a few bars of old soap in the shower that had been left from the previous guests. One of the holders (for shampoo) had come off the wall and just left on the counter. The air vent, which is right above your head when at the sink, is filthy. And when I was standing at the mirror to the left of the bed, I could see dirt and spider webs in the corner of the wall, all the way up to the ceiling. The manager should be conducting spot checks, to ensure the rooms are properly cleaned. Really not acceptable. The breakfast was very mediocre. We could only stomach one day. No fruit or pastries (other than bread and bagels). The jars of add-ons for the oatmeal did not look clean. The eggs were disgusting. The bacon, sub-par. I don't usually expect much from these breakfasts, but I was still very disappointed.

Leisure Partner

8/10

Excellent

18 Oct 2025

David

Friendly staff.

Leisure Family

6/10

Pleasant

17 Oct 2025

Leeann

Good options for food, but wish the eggs hash browns and suasge was hot not luke warm, room was nice. Friendly staff.

Leisure Partner

10/10

Exceptional

15 Oct 2025

julie

Air quality is OK

Breakfast was good too

8/10

Excellent

15 Oct 2025

Karen

It was fine not a breakfast person

Leisure Family

2/10

Poor

15 Oct 2025

Noel

The photos online are outdated - the rooms are run down, floors were sticky and dirty. In my room, there was visible dirt on the bathroom floor and shower curtain. The mirror was foggy and looked like it was “cleaned” with a dirty rag.

The hotel and room itself has a lingering sour/stale odour. I wouldn’t be surprised if the room itself was a previous crime scene. The walls are thin and you can hear every footstep in the hallway and above you. The bed was comfortable enough, but I slept on top of the bed because even the sheets had a strange odour. I tried to check the mattress, but the mattress cover was zip tied onto the bed so couldn’t see if there was any stains/concerns there…

Unless you are absolutely desperate, don’t stay here. I don’t know how this hotel is apart of Best Western.

Business Self

6/10

Pleasant

14 Oct 2025

Dave

Toilet problem flushing

Leisure Self

8/10

Excellent

14 Oct 2025

Amy

Comfortable bed

Partner

8/10

Excellent

13 Oct 2025

krzystof

cleanliness and service.

Leisure Partner

2/10

Poor

13 Oct 2025

Conrad

This property is in poor condition. It needs to be full renovated. A big sign on the building boasts that it modern it is anything but modern. I did not have anyone clean the room for the 3 days we were there. The shower stalls sill is falling apart (the drywall is disintegrating below the shower sill and there was mold). Do not stay at this location. The staff was rude and unprofessional. There is an ice machine that is so loud that you can hear it throughout the building and it dosnt even work. I had several burnt-out or missing light-bulbs. The internet was horrible it would buffer or disconnect constantly. There was rubbish and garbage everywhere outside. Breskfast was cold and limited . One of the worse hotels i have ever stayed at. I will never stay there again. I do not recommend this hotel to my enemies.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Karolina

Clean room, breakfast, staff

6/10

Pleasant

12 Oct 2025

Katie

I stayed here in 2021 and it was clean and inviting. When I booked it this time, it felt like a completely different experience. Room was filthy, the floors had visible debris on them and the toilet seat and shower floor were soiled. The smoke detector was ripped off the ceiling and left on a shelf with the wires still hanging. Very disappointed to see the condition of this hotel. The gentleman at the front desk was pleasant, that's the only good thing I have to say about my stay.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Scott

All was good

Leisure Family

10/10

Exceptional

11 Oct 2025

Ushas

Clean room and breakfast

Business_and_leisure Family_with_children

10/10

Exceptional

11 Oct 2025

Edward

Staff are excellent, very helpful and very accommodating

Business

10/10

Exceptional

11 Oct 2025

Heather

Nice rooms comfy bed

Business Self

6/10

Pleasant

11 Oct 2025

JC's Hot -

Only complaint is I could hear all the rooms above very thin walls/ceilings and the doors slamming early in the morning when people leaving room. Tongue in the door does not allow a smooth closing of the door. The doors had to be slmost slammed in order to close fully.

Business

10/10

Exceptional

09 Oct 2025

Michael

Clean room

Leisure Partner

10/10

Exceptional

07 Oct 2025

Kathy

It was very spacious didn't use the gym