Lake Victoria Serena Golf Resort & Spa

Uganda , Kampala – Central Region
KAMPALA, Kigo Road P.O. Box 37761
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50 reviews shown

4/10

Poor

11 Oct 2025

AFRICAWORLD

Cleanness of the room was okey! But old style...

Staff were disappointing a bit. Not friendly and asking for service you have to wait for long.

Self

10/10

Exceptional

08 Jul 2025

Kristen

Staff is so friendly, body treatments are incredible, rooms clean. Great place to stay!

Business

8/10

Excellent

14 Aug 2024

Verified traveler

Consideration of late check-out for golf player

Most of the facilities and services were satisfactory, but the hotel lacked consideration for golf players regarding check-out times.
Even if start playing golf at 7 am when the golf course opens, at least 4 hours of play time is needed and extra 1 hour for showering and check-out preparation, but I was asked to check out at 10 am, and even if late check-out was allowed, I was asked to check out by 11:30 am at the latest.
I think this is because the hotel, (they say 'Golf Resort'), does not understand the nature of the game of golf, and I hope this will be corrected in the future.

Friends_and_family Friends

8/10

Excellent

09 Aug 2024

Yeni

As reported there above

Leisure Partner

10/10

Exceptional

19 Apr 2024

Andy

I love this place, always.

Leisure Family

8/10

Excellent

03 Mar 2024

David

Services were good

Leisure

6/10

Pleasant

16 Dec 2023

castro

Furniture, Aircon, bathrooms need refurbishment

Leisure Partner

10/10

Exceptional

11 Apr 2023

Maggie

Very relaxing environment, and very clean

Leisure Family_with_children

4/10

Poor

11 Apr 2023

Graham

I booked 2 weeks in advance but was Made to wait over half an hour to ready our rooms even though we only arrived at the hotel at 1600hrs. Miscommunication by hotel on Golf Course access resulted in me booking and traveling over 8hrs (one way) only to find out that there is a competition on and course is booked, even after I specifically asked this before booking. Had correct information been given, I would have planned my trip on a different date. Overall disappointing in comparison to previous stays at Serena. Only positive is that certain staff showed usual helpfulness and friendly atmosphere, while others not so much

Leisure Family

8/10

Excellent

07 Oct 2022

Yeni

The place is quite , clean
Only some of tools and other materials need change
Lock card is poor quality

Business Self

2/10

Poor

04 Mar 2022

Alaa

Check out experience

Leisure Family

4/10

Poor

21 Mar 2021

Lukshman

Not Recommended for International Business

This hotel has no ATM Machine. UBER service is generally unavailable in this area. ATM machines within 10min of the Hotel provide limited currency withdrawal. Purchasing a local SIM requires travel to distant places in order to get connected. Facebook does not work properly in the hotel

Business

10/10

Exceptional

01 Sep 2018

Verified traveler

So far , so geat‼️

Please do not coerce me into writing more than I chose to or I won’t reply st all.

10/10

Exceptional

12 Aug 2018

Verified traveler

Beautiful grounds, great view of Lake Victoria. Spa was wonderful, food great.

10/10

Exceptional

11 Aug 2018

Amanda

This property is an absolute treat! The facility is beautiful, the restaurants are very good,the spa is lovely,the gym is spot on......! We love this place and will definitely be back!!

10/10

Exceptional

24 Jul 2018

Dennis Nkoola

Super service and super relaxed but condition 0

Service was magnificent,workers the best,but the condition of the room was 2 Star to me,the shower room,am really sorry but I was in shock,couldn’t believe it was 5 Star

Partner

6/10

Pleasant

19 Apr 2018

Verified traveler

Great hotel but...

Good hotel. Breakfast is a let down though compared to Kampala serena .( this has been the case for years. This time round Paid for deluxe room and got joined twin beds ( not what i paid for really) .
It’s a great hotel , management just need to change their attitude on service delivery . When you pay $220 you expect to get your money’s worth. Not a watered service .

6/10

Pleasant

22 Nov 2017

Alex

Disappointment

There was a confusion during my check in. I was told by receptionist that hotel reservation team didn't pick up my reservation from Expedia. So, I had to wait when it was finally done. Just try to imagine I booked hotel 10 days in advance!!! So, reservation team couldn't do it within 10 days before my arrival.
As a result of this obvious mistake I was given the room in the lowest block allocated very far from main facilities and definitely with the worst view. However, I was told that I'll be moved to the better block and room with better view the next dat after some guests would checked out. It never happened. When I was checking out I asked the same receptionist why I wasn't moved to other room as was promised. I was tod - sorry, we had a wedding....:-))) I wanted to ask, does it mean that you didn't know about the wedding event in your Facilities the day before when you promised to move me to the better room???
I had a problems to get connected to wifi cuz my last name was input in the system with error. So, hotel IT Manager interference was required to solve this issue. Finally it was done.
The electrical power card switch at the.room entrance was faulty. So, when I returned back to my room in the evening I was not capable to put on the lite in the room and I had to call to reception for assistance. When Finally one employee arrived to help me, he explained that this switch has a problem and I need to insert the card in a special way pushing it out of the wall..

10/10

Exceptional

18 Oct 2017

Benjamin

Oasis in the desert (so to speak).

Generally amazing! Food not so great! Service hit and miss! A few of the staff (young James, for example, top class!) some of the staff, mainly female, could have been more forthcoming. A smile here and there goes a long way!

Family

4/10

Poor

12 Sep 2017

altha

Hotel needs an up grade

The room smelled like mold the curtains . Were old and dirty. As well as the closets. The staff was very nice. The electricity kept going out numerous times that was very frustrating. The rooms need to be upgraded or the curtains need to be washed a few times a year

8/10

Excellent

26 Aug 2017

Richard

Nice rooms

Getting to the hotel is not fun but when you reach, place is great. Reception was warm and welcoming. The ambience is just marvelous. Will be back

4/10

Poor

17 Aug 2017

Verified traveler

Nice hotel but terrible stuff

Stayed for 3 nights waited to check in for more than two hours. Really surprised by the incompetence of the stuff. Great food and beautiful hotel but the stuff kind of ruined it

10/10

Exceptional

25 Jul 2017

Verified traveler

Lovely hotel

A five star hotel. Great food And service. We really enjoyed the spa and the pool area. A perfect place to unwind.

8/10

Excellent

23 Jun 2017

Jane

Beautiful hotel with a few difficulties

A beautiful hotel in lovely, peaceful surroundings. Lovely pool, steam room and sauna. Reasonably priced treatments in the spa. Welcoming and courteous staff. Food reasonably prices and very tasty. Drinks also very reasonably priced. The bed looked beautiful but was rather hard. My only complaint was that there was no WiFi which I had been depending on, and no explanation about why this was in spite of several calls to reception. There was a also no hot water. I complained in the morning and was spoken to very courteously by the manager who was very apologetic. As the room was very expensive I asked for a reduction in price which he could not give apparently as I had booked through Expedia. I asked to have my modest food bill waived. He offered to waive half of it but I asked him for a compete waiver. He agreed without hesitation. So, overall a good experience and I would recommend the hotel to other travellers.

10/10

Exceptional

30 Apr 2017

Telar

I had an excellent stay at your hotel. My overall rating is excellent . Telar Deng

10/10

Exceptional

24 Mar 2017

Verified traveler

Sunshine and happiness

Pool was amazing, lunch at the marina was stunning and a round of golf made it extra special followed by a nice massage!

Family

8/10

Excellent

22 Feb 2017

Asha

The place was very nice but the food was not nice at all and to expensive we tried different kind of foods but it was all the same and the drinks where also expensive would I tell a friend about the place yes I would but I will also tell them about the food experience

Partner

10/10

Exceptional

02 Feb 2017

Cheryl

A little out of the way, but worth it!

This is a lovely resort with decent food and a wonderful spa. Food and spa prices are an excellent value. The road to turn off of the Kampala-Entebbe Hwy is not well marked. We found it by asking a local who told us to turn at the Fuel-Ex station and there we found a small sign regarding the Serena schools in the area with a very small blurb at the bottom for the resort. We passed by it 3 times because it is very hard to spot. You will drive down a very long dirt road through villages, thinking \"this can't be the right way\", but it is. The resort appears and you are transported to another world. We drove from Kenya where we live, so it was a long way to travel and thank goodness we were very pleased when we finally got there!

Partner

8/10

Excellent

12 Nov 2016

Marcus

Excellent Property. Great for relaxing weekend.

Great resort once you get there. The 5 kilometer stretch just before the resort is rough. We did not get the requested wake up call and nobody came to room to help with bags as was some distance from front desk and raining. Excellent property and good food selection and quality. Very nice rooms.

Partner

10/10

Exceptional

30 Sep 2016

Verified traveler

Excellent hotel

We really enjoyed the amazing pool and great rooms. Food and restaurant mediocre.

10/10

Exceptional

30 Aug 2016

linda

Oasis

Amazing pool, gardens, view it's an oasis of calm luxury.

8/10

Excellent

08 Apr 2016

Bulelwa

Amazing resort

It's a wonderful resort, good food and comfortable rooms. Internet access could be better though!

8/10

Excellent

22 Mar 2016

Cherie

Nice view of the lake

The nicest place I have stayed in Kampala but 5 km off the main road down a alley without much around it, couldn't go shopping.

Family

8/10

Excellent

20 Mar 2016

Verified traveler

Peaceful Stay

Peaceful and very relaxing with a beautiful garden

10/10

Exceptional

03 Mar 2016

Hannah

Would definitely stay here again.

The hotel pool is amazing, the staff are incredibly friendly and efficient, and the spa is a really great deal (from CAD or USD). I didn't go immediately outside of the hotel grounds; it was not in a city centre/didn't seem like too much to walk to.

8/10

Excellent

17 Dec 2015

Verified traveler

Beautiful, but much too far

Beautiful property, that is still a work in progress, but much too far from the city center to make it anything more than a conference destination. Practically need a 4x4 to navigate the final 5+ kilometers over unpaved, bumpy terrain.

10/10

Exceptional

14 Oct 2015

Verified traveler

Two friends on a long weekend

We picked the hotel for a long weekend in Uganda and could not be more pleased. The hotel is new and very clean with excellent service. It is located about 5 miles off Entebbe Road so feels quite remote but when the new highway to Entebe is completed, it will be much easier to reach with a nearby exit. The food was of high quality and good choices and very affordable. We also give high marks to the spa and would recommend you make time for a treatment or two during your stay. The Internet was not as consistent as we had expected but the staff responded quickly to try to give us better service.

Family

8/10

Excellent

29 Sep 2015

David

Lake Victoria Serena Hotel Review

We loved the hotel and its setting and even played golf at its brand new course on the shores of Lake Victoria. But the service, especially at the pool and in the restaurant, was very poor.

Family

8/10

Excellent

29 Aug 2015

Ewen

Lake Victoria Serena Aug 2015

This is a superb place to stay for a relaxing holiday. The room was spacious, comfortable and very clean. The staff are friendly and helpful. The restaurant served good food and the overall standaqrd ws excellent. We'll be back one day.

Partner

8/10

Excellent

22 Jun 2015

Verified traveler

A most enjoyable stay

Excellent stay. Felt well looked after and the staff were really great. I've been and stayed at the Serena in Kamala - but overall I found that the food, service and overall atmosphere at this hotel was far better.

10/10

Exceptional

07 Jan 2015

Verified traveler

Superb Home in Africa

This hotel was absolutely brilliant. The location was easily accessible and had breath taking view of the lake especially in the mornings or at sun set. The staff was super friendly and forever helpful. This was definitely worth the money and more. Would go back anytime.

Partner

10/10

Exceptional

14 Nov 2013

richard

business trip kapala / entebbe

The only downside is the 4 km dirt road to get there. OK if you are use to Africa but fresh from overseas it can be a little bit nerve racking

10/10

Exceptional

18 Sep 2013

Dr Azim Somani

The most perfect hotel

Our stay at this hotel was perfect, we had best views of lake Victoria, rooms were great, service was wonderful. The only criticism we had was the road to the hotel which we believe will get a resurface soon. If you want a relaxing perfect view stay then this hotel is for you!

10/10

Exceptional

13 Aug 2013

XXX

Excellent Hotel / A Few Quibbles

Hotel is not really close to the airport or anything else. I had a very relaxing stay. Masseuse was very good -- but there needs to be better background music (not a clicking clock or polka) and fragrance. Easy to fix! Pool was fantastic.

10/10

Exceptional

17 Jul 2013

Bright

Hidden Gem

The hotel is a very nice hotel. It's just a little hidden. Overall it is very nice place to stay.

6/10

Pleasant

14 Jul 2013

Verified traveler

Nice, but not organized

My family had an interesting experience at the Lake Victoria Serena Resort. When we arrived, they claimed a mix up with our room and we waited in the lobby for 45 minutes while they found us a room. After getting into our room, unpacking, showering, a man walked in and said \"what the hell are you people doing in my room?\"

Sure enough, the hotel staff put us in an occupied room. The front desk staff knew what happened before i even had a chance to explain, clearly they werent sure whether the room was occupied and figured they'd stick us in it anyway. The Duty Manager made good though and gave us an upgraded room and bottle of wine for the embarrassment of someone walking in on my wife changing.

It is a nice facility. The staff was courteous, but at the end of the day... TIA.

6/10

Pleasant

14 Jun 2013

Verified traveler

Nice facilities; service lacking

This hotel overlooks, but is not really on Lake Victoria. It is between Kampala and Entebbe, which can be good or bad. There is nothing else close to the property, so you are either stuck on the hotel grounds or have to get a ride down long dirt road to get anywhere. Facilities are very nice. Rooms are well appointed with one notable exception- no clocks. With no clocks, wake up calls become important. They offer them, but I did not get mine two separate days.

Service from staff is poor. Besides failing to make the wake up call twice, wait staff has wildly vary degrees of personal hygiene (yes, some wreak of BO), wait staff is slow to respond and often does half a job. When talking to the staff, they talk as if are eager to please, but actions just do not follow. They seem to want to be on a high level of service, but just do not make it there. The breakfast was spotty as well. Some days, everything was laid out, some days it was not (the hot items- eggs, sausage, etc).

Finally, on my trip, there was an Indian engagement/wedding party- 3 day affair. One night, their outdoor party music was so loud, it kept me up most of the night. Nothing the hotel could/would do about it.

10/10

Exceptional

13 Feb 2013

Heidi

Beautiful hotel but located at the end of a very long, bumpy dirt road. There were no signs and we thought our driver was totally lost. Once we arrived at the resort, everything was lovely. Very nice rooms and good food and service.

10/10

Exceptional

23 May 2022

Alexander

Nice place to go.

Leisure Family_with_children

8/10

Excellent

25 Nov 2021

Verified traveler

Angenehmes und schönes Hotel

Aufenthalt war sehr angenehm und wir fühlten uns sehr wohl. Einzig eine Nacht hatten wir viel Lärm von anderen Zimmern zu ertragen. Das Schwimmbad ist super, der Golfplatz wunderbar gelegen. Das Essen war mehrheitlich gut. Das Hotel selber ist in einer sehr schönen Umgebung mit Blick auf den See.

Friends_and_family Family