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RSL Cold & Hot Springs Resort Suao

Yilan · Taiwan – China

No 301, Zhongyuan RoadView location

9.0/10Excellent423 Reviews
Cleanliness9.2/109.2
Service9.4/109.4
Comfort9.0/109.0
Condition9.0/109.0
Location7.6/107.6
Neighborhood7.4/107.4
Amenities9.0/109.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About RSL Cold & Hot Springs Resort Suao

This resort enjoys a remote, peaceful setting in a rural location in Yilan. The resort is situated close to Suao Cold Springs, Baimi Wooden Clogs Museum, and Beibin Park. Other attractions for guests to explore include Dongshan River Park.

This stunning resort enjoys a stunning exterior design of a blend of Roman elegance, classical Greek style and modern architectural influences. The guest rooms each boast distinctive styles, with varying influences from Japanese to European, providing an intriguing, delightful experience for visitors.

The rooms are well-equipped with modern amenities to ensure that guests enjoy all comforts possible. The hotel offers a delightful array of facilities and amenities for guests convenience, catering to their leisure, dining and recreational needs.

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In the heart of Suao, RSL Cold & Hot Springs Resort Suao is within a 5-minute drive of Suao Cold Springs and Nanfang Ao Fishing Port. This family-friendly resort is 8 mi (12.9 km) from National Center for Traditional Arts and 8.9 mi (14.4 km) from Luodong Night Market.

Make yourself at home in one of the 152 guestrooms featuring refrigerators and espresso makers. Your bed comes with down comforters and premium bedding. 45-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected.

Private bathrooms with separate bathtubs and showers feature rainfall showerheads and spring water baths. Featured amenities include a business center, express check-out, and a 24-hour front desk. Event facilities at this resort consist of a conference center and 6 meeting rooms.

A train station pick-up service is provided at no charge, and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Spa
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Beach nearby No rollaway/extra beds available No cribs (infant beds) available Noise-free rooms not guaranteed Car recommended Unicode Support true LGBTQIA+ friendly Private host property Pets allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets allowed (no fees)

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
    • One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
    • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
    • A car is recommended for transportation to and from this property.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the train station. To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property provides shuttle service to Luo Dong Transfer Station daily. Contact the property in advance to reserve the seats. This property’s pool is open 7 AM-10 PM April-October and 8 AM-10 PM November-March. Due to cleaning, this property's pool is closed from noon to 3 PM daily.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
    • This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Property Registration Number 24365486
  • Minimal age
    18
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately TWD 660 per person

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Japanese

    English

    Chinese (Mandarin)

Nearby attractions

Suao Cold Springs 0.5 km / 0.3 mi
Shenghu Shan 1.8 km / 1.1 mi
Baimi Wooden Clogs Museum 2.6 km / 1.6 mi
Sanxiantai 2.6 km / 1.6 mi
Nanfang Ao Fishing Port 3 km / 1.8 mi
Nanfangao Nantian Temple 3 km / 1.8 mi
CCCB Coral Museum 3 km / 1.8 mi
Wu Wei River Bird Reserve 3 km / 1.9 mi
Tofu Cape 3.6 km / 2.3 mi
Lucky Art Crayon Factory 4.1 km / 2.5 mi
Neipi Beach 4.1 km / 2.5 mi
Yilan Cake Museum 4.1 km / 2.5 mi
Beibin Park 4.1 km / 2.6 mi
Nanfangao Lookout 4.2 km / 2.6 mi
Wulaokeng Scenic Area 6.1 km / 3.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2009
  • Year of most recent renovation: 2010
  • Total number of rooms: 152
  • Number of floors (main building): 12
  • Single rooms: 40
  • Double rooms: 103
  • Junior suites: 7
  • Suites: 2
  • hotel
  • American Express
  • JCB
  • MasterCard
Show 59 more facilities & services
  • Visa
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Car hireExtra charge
  • Valet parkingExtra charge
  • Airport ShuttleExtra charge
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • Medical serviceExtra charge
  • Bicycle hire serviceExtra charge
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Smoke detector
  • Hotel safeExtra charge
  • Currency exchange facilitiesExtra charge
  • Lift accessExtra charge
  • ShopExtra charge
  • GardenExtra charge
  • Terrace
  • Concierge
  • Gym
  • NewspapersExtra charge
  • Luggage roomExtra charge
  • Clothes dryer
  • Private pool
  • Library
  • Bikes available
  • Towels and bed linenExtra charge
  • Café
  • BarExtra charge
  • Restaurant: 3
  • Smoking areaExtra charge
  • Poolside snack barExtra charge
  • Conference room
  • Meeting room: 6
  • Business centre
  • Sun loungers
  • Parasols
  • Children playgroundExtra charge
  • Kids’ clubExtra charge
  • Game roomExtra charge
  • SaunaExtra charge
  • Steam bathExtra charge
  • Hot tubExtra charge
  • MassageExtra charge
  • Spa treatments
  • Spa centreExtra charge
  • Breakfast
  • Picnic
  • Non-smoking establishmentExtra charge
  • DivingExtra charge
  • CanoeingExtra charge
  • Table tennisExtra charge
  • FitnessExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

HB

Half Board

Usually includes breakfast and one additional meal.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    RSL Cold & Hot Springs Resort Suao

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE DELUXESINGLE • DELUXESGL.DX

    Photos are not available for this room type.

    RSL Cold & Hot Springs Resort Suao

    SINGLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room MOUNTAIN VIEWRoom • MOUNTAIN VIEWROO.VN

    Photos are not available for this room type.

    RSL Cold & Hot Springs Resort Suao

    Room MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE JAPANESE ROOMSINGLE • JAPANESE ROOMSGL.JE

    Photos are not available for this room type.

    RSL Cold & Hot Springs Resort Suao

    SINGLE JAPANESE ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    JAPANESE ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.JE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE LOFTSUITE • LOFTSUI.LO

    Photos are not available for this room type.

    RSL Cold & Hot Springs Resort Suao

    SUITE LOFT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    LOFT

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.LO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXEDouble or Twin • DELUXEDBT.DX

    Photos are not available for this room type.

    RSL Cold & Hot Springs Resort Suao

    Double or Twin DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    RSL Cold & Hot Springs Resort Suao

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B

    Photos are not available for this room type.

    RSL Cold & Hot Springs Resort Suao

    Double or Twin TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    RSL Cold & Hot Springs Resort Suao

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin JAPANESE ROOMDouble or Twin • JAPANESE ROOMDBT.JE

    Photos are not available for this room type.

    RSL Cold & Hot Springs Resort Suao

    Double or Twin JAPANESE ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    JAPANESE ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.JE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    RSL Cold & Hot Springs Resort Suao

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM

    Photos are not available for this room type.

    RSL Cold & Hot Springs Resort Suao

    DOUBLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN JAPANESE ROOMTWIN • JAPANESE ROOMTWN.JE

    Photos are not available for this room type.

    RSL Cold & Hot Springs Resort Suao

    TWIN JAPANESE ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    JAPANESE ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.JE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about RSL Cold & Hot Springs Resort Suao

9.0
Excellent
423 Reviews
Cleanliness
9.2 /10
Service
9.4 /10
Comfort
9.0 /10
Condition
9.0 /10
Location
7.6 /10
Neighborhood
7.4 /10
Amenities
9.0 /10
100 reviews shown
10/10
Exceptional
21 Jun 2026
Chung Chen
Amazing place. Definitely worth visiting.
10/10
Exceptional
07 Jun 2026
盈年
兩天一夜有個乾淨且私人的泡湯住所.很適合選擇這家旅館.
Friends_and_family Family
10/10
Exceptional
29 Apr 2026
yuting
Staffs are very nice.
Friends_and_family Family
10/10
Exceptional
23 Apr 2026
承鋼
房間乾淨整潔,住起來很舒適,整體體驗很好。
服務人員親切有禮,讓人感到賓至如歸。
地點方便,交通便利,附近機能很好。
Partner
8/10
Excellent
06 Feb 2026
rebecca
room is clean, the ground is very big with multiple pools.
Leisure Partner
2/10
Poor
24 Jan 2026
Chih Cheng
bad breakfast,bad smell
Partner
10/10
Exceptional
13 Nov 2025
Derek
The property was very well maintained and very well organized! The room was very nice with the hot and cold spring bath in the room! Had all amenities you need. The bed was very comfortable and AC worked well. Plus the rooftop hot and cold spring bath were amazing and unbeatable view of Su Ao. The staff were also very helpful, courteous, and polite. I was in town for work and my stay was dependent on the work, and the resident manager Lawrence was very accommodating and he also helped break the language barrier as his English was impeccable! Also like to thank Peter in the restaurant side for also being able to help translate and was very polite and professional. Thank you so much RSL hotel for a great , yet short, stay. I will be back and will also highly recommend this hotel to others if you are in the area.
Business Self
10/10
Exceptional
27 Aug 2025
Yinchen
環境非常好,泳池跟水療都讓我們玩得很愉快。如果水療池有提供溫泉就更棒了!
Friends_and_family Family
10/10
Exceptional
20 Aug 2025
Chiou Fu

舒服放鬆的好地方

公共空間居然有小時候玩的任天堂紅白機,太懷念了~工作人員的服務都很好,雖然飯店有年紀了,但整體保養得還不錯,暑假平日去人不多,游泳池和溫泉與水療的空間用起來很舒服~~如果有機會還會再拜訪~~
Partner
10/10
Exceptional
11 Jul 2025
Shin Jung

Good

Good service
Friends_and_family Family
10/10
Exceptional
11 Jul 2025
Vita
Very nice hotel and staffs are all very nice.
Leisure Family
10/10
Exceptional
18 May 2025
I WEN
The weather was quite nice when we stay one night. We were enjoying the spa & hot spring. You might have to go on the top roof to use the hot spring without clothes
Friends_and_family Family
10/10
Exceptional
15 May 2025
Jessica
Wow! This may be the nicest place I’ve stayed at. My partner and I came with my parents. We hired a car to take us there from Taipei, but train would have been very convenient as well. I would say this place is primarily a cold spring with two hot spring options. The Suao area is known for cold springs so really great for the hot summers. Our room had two private bathing tubs, one for hot spring and the other cold or however you’d like it since you fill your own tub. We went in early May during the weekday and there were two other groups checked in. It felt like we had the whole place to ourselves. We only saw the other groups during breakfast. Breakfast was included and was delicious. Great variety and you will not leave hungry.
Leisure Family
10/10
Exceptional
09 Mar 2025
ChihMing
很棒、很舒適的環境,服務人員每個都很熱忱,
Friends_and_family Family
10/10
Exceptional
05 Jan 2025
TA WEI

Relaxing stay

Kind staffs, excellentservice.
Friends_and_family Family
8/10
Excellent
29 Dec 2024
YI CHEN
整體舒適維護得不錯
房間洗澡的沐浴洗髮二罐都放成沐浴乳
早餐精緻好吃
下次希望天氣沒那麼冷時來玩水泡湯
Friends_and_family Family
10/10
Exceptional
27 Nov 2024
Dessa
Lovely resort and the staff was very friendly and helpful! Definitely recommend!
10/10
Exceptional
26 Nov 2024
Dessa
Wonderful property with beautiful clean facilities. We especially enjoyed the hot and cold plunges available in every room. The center of the hotel has cold and hot springs all around so moving from pool to pool was very fun and nourishing. Only drawback was that the dining options were pretty limited. They cater primarily to local tastes but staff and chef were very accommodating. Would definitely recommend.
Leisure Family
8/10
Excellent
25 Nov 2024
Lauren
In room private natural hotspring is fantastic! Tatami style room is awesome too. Overall a nice resort. Comfortable room experience. Disappointed that even bathrobe need to be rented tho.

Also the breakfast food is just \"average\", nothing to write home about, just a \"meh\".
Leisure Self
10/10
Exceptional
17 Nov 2024
Brian

Amazing Stay

An absolutely stunning resort. The food was amazing and the staff were incredible. We lined the cold and hot springs and the variety of pools for use.
Partner
10/10
Exceptional
03 Nov 2024
Pai-Yueh

很輕鬆的週末體驗

很適合來放鬆,環境清幽,服務人員都很熱心,我們帶狗狗來雖然只能在寵物房待著,不過有監視器可以隨時觀察狗狗情況。
Partner
8/10
Excellent
19 Oct 2022
Yoren
I like the in-room hot spring and SPA. They also have very friendly and nice staff. I would have enjoyed the time more if the food in the restaurant could have been better!
Leisure
10/10
Exceptional
22 Sep 2021
Remon

An amazing hotel

the staff was very friendly ,the Hot and cold bath was amazing, hope we can make it again Soon.
Partner
8/10
Excellent
05 Sep 2021
Makiko

2020年のサービスの方がより良かった

昨年宿泊し設備やサービスが良く気に入ったので台湾コロナ禍明けで泊まりに行きました。全体としてはリラックスして過ごせたのですが、コロナ対策に気を取られてか以前良かったサービス無くなっていたり有料になったりしていました。もっとホームページなどで案内して欲しいです。

1 送迎 直行バスが減便のため羅東駅前まで往復送迎をお願いしました。これは時間も適切で車も快適なので良かったです。

2 リゾート用ビーチサンダル
前回まではお部屋に無料で配置されていて、ホームページにも特に注釈が無かったので持参せずに行ったらなんと有料販売に。大したお金では無いもののがっかりした旨を伝えたら結果提供してくれましたが、最初から込みにしてくれた方が良いと思いました。

3 プールサイド
以前は先着順で使えたソファー席が1000元と有料に。遊泳プール以外はソーシャルディスタンスを保ってもマスク必須です。

4 朝食
洋食とお粥は美味しいですが、チキン麺は麺と鶏肉の味がほとんど無くクオリティにギャップがありました。

5 VIPアクセス
フロントで認識されず、ホームページの説明を見せてようやく確認作業に入ったのでチェックインがややもたついたのが惜しいです。

せっかく素晴らしい施設を持っているので、今後の改善に期待します。
Friends_and_family Family
10/10
Exceptional
15 Feb 2021
Shu-Chi
所有服務人員都非常有禮貌,仔細詢問需求並且說清楚,感覺非常好👍
晚餐非常美味!
Friends_and_family Family
2/10
Poor
06 Dec 2020
Wei-Wei

住得非常不開心!

隔音效果非常差,周遭住的人非常的吵小孩子在走道跑來跑去到十一點多鐘,喝醉酒的人一點多鐘還在外面大吵大鬧!
Friends_and_family Family
10/10
Exceptional
22 Nov 2020
Verified traveler

賓至如歸的渡假村(Amazing great service vacation resort)

From arrive the lobby, the valet parking staff was quick and friendly. Check in was quick. The room was amazing comfortable with nice amenities. The breakfast service was nice. The roof top hot spring is amazing with view. Amazing resort
Friends_and_family Friends
8/10
Excellent
27 Sep 2020
Verified traveler
It's a clean and nice hotel with various pools indoor and outdoor. Staff are very nice which makes the stay very pleasant.
Leisure Family
10/10
Exceptional
24 Aug 2019
Verified traveler
I have a good time here. The hot springs are very comfortable. The room was very clean.
Leisure Friends
10/10
Exceptional
06 Apr 2019
C.H.
Large and spacious. Kids love the outdoor pool and hot / cold springs area. Excellent food. Great service. Best hotel in Suao.
Leisure Family_with_children
2/10
Poor
27 Oct 2018
Verified traveler
Do not come. Not worth the price. Reception staff horrible.
10/10
Exceptional
20 May 2018
Valtteri

Great family stay place

The hotel itself is amazing but it's bar and restaurant seem a little bit overpriced for what is available.
Family
10/10
Exceptional
02 Jan 2016
Sau Wai Susanna

Excellent Hotel

This is an excellent hotel! All staff are friendly and nice and helpful.
Hot spring pool inside room very good!
Partner
4/10
Poor
28 Dec 2015
Po Chu

Only go there if you just want a quiet weekend

Air con was poor, too hot in the evening, couldn't turn it higher. Food was poor quality, they close the main restaurant due to a main function and only serve food in the bar with small selection. Even breakfast was poor, I asked for earl grey tea which they'd never heard of. Nothing around the neighbourhood to do. But the hot spring is very nice.
Partner
10/10
Exceptional
28 Jun 2015
Verified traveler

Spa hotel in remote but lovely rural Taiwan

The location in Suao is literally the end of several train lines. The RSL hotel within walking distance from the station -- although they offer shuttle service -- is a bit remote, with little to do in the small town but walk down to the harbor and enjoy the quiet scenery. However RSL is most certainly a destination-hotel. The public swimming pool-sized outdoor and indoor pools range in temperature from ice cold to steaming hot, and many offer jet features that massage. The in-room cold and hot tubs are spacious enough for two, going quite deep so you can sit and enjoy the water. The rooms are about the average size of a Western hotel room, except about a third of the room was occupied by the tubs. The bed and bedding was luxuriously soft, and may be too cushiony for some. But given Taiwanese hotels propensity for rock hard mattresses, this was welcome. Breakfast at the hotel was very good, if a little odd. It was in courses, with fruit and a bread basket and then a main course consisting of a nicely done hamburger. We did not try dinner at the hotel, but the harbor seafood restaurants were quite good.
Partner
6/10
Pleasant
26 Jun 2015
Barbara

Nice hotel with little facilities nearby

The hotel inside is good and room is nice and in good condition. However, there are not many things to do nearby the hotel and there is no restaurant at night inside the hotel.
Family
10/10
Exceptional
10 Jun 2015
yee chung

RSL hotel

Service is quite good, room is clean. If the room charge can be little lower, our family may visit this hotel several times every year.
Family
8/10
Excellent
10 Apr 2015
Verified traveler

Nice staff, Cold spring and Relaxing environment \n

The hotel staff is enthusiatic and good-mannered. The room has cold and hot spring bath tubs and the former is quite unique. The room is well decorated despite that the pillows and the mattress are a bit too soft. The hotel environment is european style and is relaxing. There are outdoor springs as well. Every room occupants have to wear a bracelet which can only be removed at checkout, the function of which is alike to a room card. It will be a bit uncomfortable if you are not used to it.
The restaurant is closed at dinner hours during our stay, it was a bit disappointed that we had not have a chance to try out their cuisine.
8/10
Excellent
07 Dec 2014
Verified traveler

A nice experience stay at Suao

The hotel staff is very nice. The guest room is clean and tidy but small that is hard for two people who sharing room with luggages.
Family
10/10
Exceptional
16 Oct 2014
Weichen

Great Hotel when you have a baby

This hotel provide every thing you need when you taking a baby! We feel so sweet. We will recommend this hotel for family travel! However, the breakfast quality is not good enough to matching its high price. In contrast, lots of famous and excellent seafood restaurant near the hotel. It's really cheaper that other major city in Taiwan. You must try it.
Family
8/10
Excellent
17 Sep 2014
mimi

great service but I expect cleaner hot spring pool

Staf was attentive and friendly. Breakfast was simple but taste of food and quality was goo. The only draw back is the moss growing inside the outdoor hot spring pool at ground level,it definitely need a good scrub. The indoor hot spring was even worse as I can even see the debrits swimming inside.
Family
8/10
Excellent
21 Mar 2014
Lulu

Hotel service is Excellent!

The staff are very polite and helpful. The service is excellent that I have never experienced before. The service can be compared with those 5 stars top hotels. Hotel itself is very beautiful and well-maintained. The room is ok. There are 2 hotspring tubs(I was upgraded to 2 tubs Japanese style room). Location is quite far from yilan town. Have to take train to yilan or luodong. This is the only worst thing. Nothing much to do around the hotel. So I would suggest to stay for one night, it's pretty enough.
10/10
Exceptional
22 Jan 2014
Verified traveler

excellent stay

Extremely attentive staffs. Great facility, great landscape, comfortable and clean room. Will definitely visit again.
10/10
Exceptional
21 Jan 2014
Julia

Great service

Very comfortable and clean room, modern facility. Best of all are the staffs, really friendly and attentive.
10/10
Exceptional
21 Jun 2026
Chia-An
飯店提供接送服務,並且員工非常熱心,讓我們充滿了愉悅的感覺
Friends_and_family Family
10/10
Exceptional
30 May 2026
SINYAN
員工很親切 設施跟冷熱泉很舒服 推薦給想悠閒放空的旅客
Friends_and_family Family
10/10
Exceptional
24 May 2026
Mineo
Wonderful atmosphere and very friendly staffs.Really worth.
Partner
10/10
Exceptional
07 May 2026
lu-yueh
冷熱泉設施很好,早晚餐點好吃,房間乾淨,值得再次規劃旅遊。
Friends_and_family Family
10/10
Exceptional
06 May 2026
GUNGFU
服務人員非常親切,既使已經退房,還邀請你去健身房動一動,而且告知要借腳踏車也可以。
本來預定1:30到羅東,服務人員說任何時間要早一點,晚一點都可以派車接送到羅東火車站。
服務,真是一流人員也非常親切,
回到家後接到飯店人員告知有一瓶乳液沒有帶走,隔兩天之後飯店直接用掛號寄到家裡,真是貼心。
Self
10/10
Exceptional
03 May 2026
Chihhan
早餐採套餐形式(主餐五選一),份量可調整,可續加
Friends_and_family Family
10/10
Exceptional
08 Apr 2026
HSU JU
很棒
8/10
Excellent
09 Mar 2026
Mark
服務態度不錯
10/10
Exceptional
21 Feb 2026
Yi Hao
一切都很舒服
10/10
Exceptional
14 Jan 2026
Chih Yuan
👌
8/10
Excellent
15 Oct 2025
SHU FANG
房價有點貴
Friends_and_family Family
10/10
Exceptional
29 Sep 2025
Shun-Liang
員工訓練有素,積極的服務態度令人印象深刻
Friends_and_family Family
10/10
Exceptional
02 Aug 2025
CHENGYI

美好放鬆的假期

櫃檯詳細解說,飯店設施完善,早餐是點餐的方式上餐的,不用擔心吃不飽因為都可以續點,中庭水療、景觀池、游泳池、12F還有付費裸湯可以用,不過房間也有冷泉、溫泉,這次旅程滿滿的放鬆充電感,下次還會回來試試SPA按摩。 附近也有許多景點南方澳漁港可以吃海鮮、或到豆腐岬海灣 都是停車很方便的景點。
這次和家人同行 一間日式、一間洋式 環境整潔良好。
我覺得有一個小小地方可以改進,飯店有提供洗衣設施,但沒有瓦斯乾衣機,只有洗脫烘會花較久的時間,希望飯店能考慮設置乾衣機。
Friends_and_family Family
10/10
Exceptional
28 Jul 2025
CHUNPING
親子遊玩好地方,玩水泡水設施眾多種類,房間沒有很大但有很大的雙浴池非常優秀,vip有免費高樓裸湯spa體驗,還不錯可以遠看蘇澳美景,早餐單點吃到飽,還可以!工作人員態度都非常好。
Leisure Family_with_children
10/10
Exceptional
07 Jul 2025
shin ting

適合親子一起玩

喜歡玩水泡湯的話非常適合。
早餐很好吃。
Friends_and_family Family
8/10
Excellent
23 Jun 2025
Peirong
游泳池比覺髒
Friends_and_family Family
10/10
Exceptional
03 Jun 2025
piling
很悠閒 很棒!
Partner
8/10
Excellent
01 Jun 2025
Mon Chin
很喜歡休閒的泳池氛圍 …輕鬆愜意 但是硬體有點過時 例如沒有最新的usb插頭 其他都大致滿意
Self
8/10
Excellent
24 Apr 2025
I-TING

貼心服務及高性價比

1.到達飯店門口應立即主動協助接過住客的手提行李,以便利住客下車;2.客房的迎賓禮應更有變化豐富;3.日式房型應提供一張座椅,以便利站起及落座;4.飯店餐飲值得推薦,房間冷氣溫度適中、浴用水溫度穩定;5.工作人員親切周到、Joy陳小姐主動幫忙拍照、接駁的林小姐貼心服務。
Friends_and_family Family
8/10
Excellent
05 Apr 2025
CHENG WEN

Excellent service, but worth the price?

The place was beautiful, clean, the staff extremely friendly and professional.
Definitely on the high end side.

There is a convenience store about a block away.

Pros:
Service was excellent
Staff super friendly and helpful
Hotel facilities are very well maintained
Rooms were clean
Restaurant food was pretty good
At breakfast you can eat as much as you want, you just have to ask for it.
The hotel premises have a very romantic and private atmosphere.

Cons:
Personally the biggest con was the bed. It was on the harder side so me and my boyfriend barely got any sleep and were sore the next morning.
Room was small for the price.
Amenities not provided (toothbrush, comb, etc) but available at then gift shop
The breakfast is served as sets only instead of buffet. However, you can eat as much as you want and ask for different sets.
Restaurant is packed at breakfast time, so need to wait in line.
Partner
10/10
Exceptional
28 Feb 2025
Chih Chun

優秀的飯店

15~16年的飯店,不論是飯店外觀或設施都很用心的在維護。
Friends_and_family Family
6/10
Pleasant
09 Feb 2025
HSINYI

整體環境

進出不便、停車場不在飯店內、冷氣溫度過低
Self
10/10
Exceptional
27 Jan 2025
Verified traveler
服務親切,設施良好。
Friends_and_family Family
8/10
Excellent
28 Dec 2024
Ying-Chih

沒有地下停車場

整體還可以,只是停車場得走一段,不方便
Friends_and_family Family
8/10
Excellent
25 Dec 2024
Yuehyintai
浴室管線的異味需要留意,整體清潔度與服務都非常好,設施也挺精緻。
Friends_and_family Family
10/10
Exceptional
21 Dec 2024
I-SHUN

早餐翻轉住宿感覺

入住時接待人員笑容滿面服務良好,但没有特別感覺與房價相稱。房間設備不錯,但也沒有特別驚艷的感覺。另外也没有迎賓水果及餅乾。没想到隔天早上的套裝早餐相當特別,服務超值,翻轉了入住時So So 的感覺。
Partner
10/10
Exceptional
15 Dec 2024
Qiwen
Super clean, well maintained facility, great staff
Partner
10/10
Exceptional
23 Nov 2024
CHIAHUI

令人感動的貼心服務

我們退房後遺忘了一瓶宜蘭名產桔醬,當晚飯店主動聯繫,並主動幫我們免費寄回名產,揪甘心~服務超棒!!令人感動!
Friends_and_family Family
8/10
Excellent
09 Sep 2024
hsiao fang
房間空間大及舒適,房內即可泡湯。中庭環境乾淨及優美
Leisure Family
8/10
Excellent
10 Aug 2024
KAI CHEN

水準之上的飯店~不過也有部分可以更好

看負面評價有點猶豫,最後還是訂了!幾乎是前一天才訂透過Hotels.com 銀卡。價格比官網再優惠一些

服務部分,我覺得員工都很友善也主動願意多做說明等等,路上環境內遇到每一位幾乎都是所以願意給五星

房間內有冷熱泉,預設也是空調都有開好,用手環進出。房間我覺得是還不錯算滿意~設施部分裸湯需要額外費用沒有進去,加上是夏天想說泡房間裡面的,頂樓也有交際廳挑高

設施部分,因為當天人不多的感覺,所以用起來不會人太多,但是戶外設施我覺得比較沒有連貫性~包含有趣的氣墊玩具也要收費一小時100元這樣。但是並沒有環園區的漂漂河環流,都是在一個小區域,設計上有點沒這麼好體驗,而且戶外休息椅子區還不能飲食!我知道為了保持乾淨用這樣管理的方式,但是不知道是親子考量還是怕麻煩之類的,渡假過程休憩旁邊喝飲料🍾~是很多基本標配,這點反而沒有很好

最後是早餐部分,是套餐制度,吃完可以依品項額外加點。我覺得如果用低價飯店這是非常優秀!口味上一般還可以,份量充足又有桌邊服務;但是「對於高價飯店」我覺得很差,高消費族群一直喜歡自己決定要吃什麼,尤其早餐很多人都吃只吃少許火腿、起司、咖啡慢慢開胃再來慢慢吃。之前去高級飯店Lounge 早餐都是包含桌邊服務,也有buffet精緻化讓人自己決定
Partner
8/10
Excellent
08 Aug 2024
KAI CHEN

水準之上的飯店~不過也有部分可以更好

看負面評價有點猶豫,最後還是訂了!幾乎是前一天才訂透過Hotels.com 銀卡。價格比官網再優惠一些

服務部分,我覺得員工都很友善也主動願意多做說明等等,路上環境內遇到每一位幾乎都是所以願意給五星

房間內有冷熱泉,預設也是空調都有開好,用手環進出。房間我覺得是還不錯算滿意~設施部分裸湯需要額外費用沒有進去,加上是夏天想說泡房間裡面的,頂樓也有交際廳挑高

設施部分,因為當天人不多的感覺,所以用起來不會人太多,但是戶外設施我覺得比較沒有連貫性~包含有趣的氣墊玩具也要收費一小時100元這樣。但是並沒有環園區的漂漂河環流,都是在一個小區域,設計上有點沒這麼好體驗,而且戶外休息椅子區還不能飲食!我知道為了保持乾淨用這樣管理的方式,但是不知道是親子考量還是怕麻煩之類的,渡假過程休憩旁邊喝飲料🍾~是很多基本標配,這點反而沒有很好

最後是早餐部分,是套餐制度,吃完可以依品項額外加點。我覺得如果用低價飯店這是非常優秀!口味上一般還可以,份量充足又有桌邊服務;但是「對於高價飯店」我覺得很差,高消費族群一直喜歡自己決定要吃什麼,尤其早餐很多人都吃只吃少許火腿、起司、咖啡慢慢開胃再來慢慢吃。之前去高級飯店Lounge 早餐都是包含桌邊服務,也有buffet精緻化讓人自己決定

以上入住心得~
Partner
10/10
Exceptional
28 Jul 2024
Yifen
所有的服務人員都很好
Friends_and_family Family
8/10
Excellent
04 Jan 2024
Daniel
温泉,冷泉泡澡设施非常用心。入住好像到了欧洲的感觉。非常棒。
Leisure Partner
4/10
Poor
13 Nov 2023
Verified traveler

五星級收費 三星級內容

房費不低(四人房要18000) 但無論是浴袍,個人池,或是遊戲區的項目都要額外收錢,感覺很不佳。
帶不足六歲的小孩去,同一個房間也需要加價NT$2500。
連泳圈以及在池畔旁的座位都要收錢。
觀感很差!
可能團客價格比較便宜,但散客去,就不必了!
泳池的動線很不佳,看到一大堆人在下雨天爬上爬下的。
Friends_and_family Family
10/10
Exceptional
14 Nov 2022
Yin-chung

刷下去,這旅程絕對不會讓人失望!

出乎意料的高品質,對得起繳出的房費。雖然住宿過程中遇到了蟲蟲危機,但是房務人員的積極以及飯店的誠意足以抹消旅程中的意外,最後!再次向工作人員說聲辛苦了,也謝謝飯店三天兩夜的照顧。
Friends_and_family Family
10/10
Exceptional
11 Jan 2022
Verified traveler
大廳服務人員非常專業
Friends_and_family Family
8/10
Excellent
26 Dec 2021
tsu wen
住宿環境很棒,房間mini bar可以更好更多元
Leisure Partner
8/10
Excellent
11 Oct 2021
CHINGHSI

環境優美, 適合放鬆

整體環境優美, 適合放鬆的好地方.

房間安排的面向比較差, 看出去是一般住宅而且被一戶名宅的尖銳邊角對著, 往外看時感覺比較差, 只能關上窗戶了, 同時在房間下方不遠處的建築物有著兩座排氣大風扇, 會發出惱人的聲響, 睡覺時只能將兩層窗戶緊緊關上.

訂購此飯店時一定要跟他們要求要面向中庭的房型, 這樣才能看見飯店美麗的一面, 也隨時可以開窗通風, 採光也比較好.
Partner
10/10
Exceptional
08 Oct 2021
Chien Wei

瓏山林一泊一食

客房乾淨,服務好。
Friends_and_family Family
10/10
Exceptional
26 Sep 2021
Kaiting

歐式風格的飯店,很適合拍照

飯店環境舒服,附近還算清幽。一樓餐廳跟晚餐套餐都蠻好吃,有水準!有DIY可以報名,讓小朋友畫石頭。
Friends_and_family Family
2/10
Poor
21 Sep 2021
SF
房間池子有白色不明黏著物,顯然清潔未確實,換房間後池子依然有毛髮,非常糟糕。退房時櫃檯竟無任何道歉的舉動,一付理所當然的樣子。夜宵燒烤組,雞肉完全沒有汁,蝦子不知放多久了,早餐時候服務員還差點把我們的餐點送到別桌去,整個飯店有超過一半的服務員都呈現恍神狀態,最糟糕的一次體驗,沒有更差只有最差。
Family
10/10
Exceptional
10 Sep 2021
Chien Ju
服務人員非常親切, 解說十分詳盡
Friends_and_family Family
4/10
Poor
12 Apr 2021
Yenchang
早餐的服務非常糟,第一次入住所以不了解如何使用。帶位的人帶完就走,根本不知道怎麼點,傻傻的去找食物。實在很糟糕。房間是還可以。不過,這樣的房價對應的服務,完全不及格
Friends_and_family Family
8/10
Excellent
05 Apr 2021
Ying Ting

下訂要注意的事

Hotels.com上並沒有註明西式雙人房的房內浴池有分「雙浴池」及「單浴池」,下訂時需要在特別需求備註,不然飯店大機率給「單浴池」房型...這樣就不能冷熱泉交替泡了...
Friends_and_family Family
2/10
Poor
08 Mar 2021
Chien-Hwa
住宿、早晚餐CP值太低!!完全不推薦!!
Partner
10/10
Exceptional
23 Jan 2021
Verified traveler
吃的好,住的好。環境很棒,悠閒。
Leisure Partner
10/10
Exceptional
13 Jan 2021
MENG-TING

非常滿意

不論是蜜月旅行或家庭旅遊都很適合,服務人員非常專業!!
Partner
10/10
Exceptional
11 Jan 2021
SHIHCHIEH
房間乾淨整齊,湯池也很不錯,唯獨餐飲的選項有些太少,希望可以適度增加一些當地的特色食物。
Friends_and_family Friends
6/10
Pleasant
01 Oct 2020
Verified traveler
舒適度普通,房價偏高,性價比低
Self
10/10
Exceptional
03 Sep 2020
Chia-Luen

水療與泳池是特色,空間很美,交通不便但有免費接駁

雖然地點離火車站與巴士站有距離,但可預約免費接駁,到羅東接旅客上車,車程約15-20分鐘,非常便利貼心!

住宿每個旅客配上手環,手環就是通行證,與佛州迪士尼世界ㄧ樣,玩水不用帶上鑰匙或卡片。

服務佳,各式水療讓人放鬆,室內外泳池也舒心,是讓人暫時躲避喧囂的好去處。

唯一的不足,是附近幾乎沒有美食,或是特色餐廳。來到瓏山林蘇澳,要有心理準備,可不用外出覓食,若您開車可到羅東享美食,但沒有交通工具的我們選擇都待在飯店,盡情享受設施,給您參考。
Partner
8/10
Excellent
21 Jul 2020
Kuang Hui
頂樓溫泉還對房客另外收費很不合理。
早餐太過簡單,與房價不符。
Partner
10/10
Exceptional
18 Jul 2020
Verified traveler

入った瞬間に心地よい空間が広がるホテル

ホテルの中に入るとヨーロッパか東南アジアのリゾートに行ったような雰囲気。温泉、冷泉は部屋の個室風呂だけでなく外のプールエリア、屋上の大浴場でも楽しめるのでとても良かったです。
部屋は和室で清潔、毎日お水やお菓子も提供されていて、細かな気遣いも嬉しかったです。ぜひまた行きたいホテルの一つ。
Friends_and_family Family
8/10
Excellent
13 Jul 2020
CHIH-CHENG
早餐有九孔和魚蛋沙拉很奇怪......還是換buffect比較務實
Friends_and_family Family
10/10
Exceptional
18 Jun 2020
Eugene
員工服務態度親切,泳池很漂亮
Leisure Family_with_children
10/10
Exceptional
14 Jun 2020
쏭아맘
아담한 규모에 있을건 다 있는 곳. 야외 냉온천탕과 수영장 그리고 실내 냉온천탕 및 수압마사지 설비탕 등이 골고루 잘 갖춰져있어 가족단위 특히 어르신을 모시고 가도 좋을 곳.
Leisure Family
10/10
Exceptional
01 Mar 2020
Chien YU

很放鬆

真的很棒的住宿。
Friends_and_family Friends

Location & surroundings

RSL Cold & Hot Springs Resort Suao
No 301, Zhongyuan Road, Yilan, Taiwan – China

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RSL Cold & Hot Springs Resort Suao

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