Name: Miramar Sao Tomé Hotel
Address: Avenida Marginal 12 de Julho, 69, Água Grande, Sao Tome, ST

Miramar Sao Tomé Hotel

Sao Tome · São Tomé & Príncipe

Avenida Marginal 12 de Julho, 69, Água GrandeView location

20 reviews shown

6/10

Pleasant

07 Jun 2024

sandra

Very helpful and accommodating staff

4/10

Poor

16 Mar 2020

Dave

Just a few dollars more !

This hotel has seen its day; for a few dollars more per night you will get much better service and quality at the sister hotel just along the road 5 minutes walk and right on the beach. I was glad to see the back of it, after leaving I realized that they still charged me for the airport collection where I was waiting for nearly 1 hour. There was no service at the pool area even though there must have been 12-15 guest sitting around, inside there were plenty of staff doing very little. The rooms were well used, I changed room once but gave up after that. The food/drink prices about 4 times compared to the cafe just near the hotel entrance so no wonder there was no business inside the hotel. Bed was comfortable and the AC worked.

Business

8/10

Excellent

29 Feb 2020

YOUSEF

value for money

Near to restaurants & shops.

The negative things is slowly WiFi & breakfast

Friends_and_family Friends

8/10

Excellent

23 Mar 2018

Henrique

no pool not good

Too hot not to have a pool ready for guest

Family

2/10

Poor

25 Sep 2017

Capiondo MUndo

More a residential than a hotel

I have stayed in this hotel for some few days. The hotel was designed by an architect from former yugoslavia and lacks of everything.
Although the staff is friendly, it is not a 4 star hotel. Everything seems very old fashion.
The sound insulation is poor. The air conditioning is installed in a position that the air flow will go directly to the bed. The doors are old and lock is terrible.
The breakfast lacks of taste. There some local fruit, but preparation and presentation is not good.
Room Tip: I think there are not good rooms :) :)
wifi worked well most of the time. Prices are high.

6/10

Pleasant

07 Mar 2017

Ralph

Not 4 stars by any standard

The hotel was merely average at best. My air conditioning didn't work. they tried to fix it but couldn't during my 2 nights there. Soa Tome is hot and very humid so this was a major drawback. Also, the rooms don't have Wi-Fi which is very inconvenient. You need to go to the lobby to connect. The breakfast buffet was average as well. The view from the room was very good. The staff tried very hard and were all very nice.

10/10

Exceptional

09 Jan 2017

Epifania

Gerson at the reception is very good and helpful.

Great team at this hotel. Gerson at the reception is very professional and helpful.
Very good work overall, my partner and I had an amazing 11 day holiday here.

Partner

6/10

Pleasant

12 Aug 2016

Verified traveler

The condition of the hotel was pretty decent - rooms were clean and neat, as well as the restaurant. Staff were polite but not necessarily friendly. My problem was the price. There are many other smaller hotels and guest houses for much less , and if you tried to arrange any sort of outing with the hotel they charge almost twice the actual cost. The money doesn't exactly go to the community and is probably going back to Europe. There are no nearby beaches either, and you need to take a taxi to get to a beach. I recommend booking with a smaller hotel, or staying here one night and then finding another hotel that isn't advertised online, as most are not.

Also the orbitz booking didn't show up on their computer which caused a problem at checkin. The staff coped with it, but something is definitely wrong with the way that orbitz expects things to work.

6/10

Pleasant

07 Jan 2016

Verified traveler

Nice hotel, but in need of some updates.

Miramar is a quiet, family-friendly hotel. It was recently acquired by the Pestana group, and when compared to the nearby Pestana Sao Tome, one will notice the differences. That said, we did enjoy our stay and would return again in the future.

What works:
- A/C in the rooms
- The pool
- The restaurant's brick-oven (the pizzas were amazing)

What doesn't:
- The staff's understanding of English (it was harder to communicate here than at the other property)
- The restaurant's menu: it's small and doesn't allow for substitutions. My kids would have enjoyed some fried plantains or chips (french fries), both of which come as sides, but weren't available separately from their respective entrees.
- Wait staff training. While very friendly and accommodating, one at least to occasion we received the wrong food.

Family

4/10

Poor

28 Nov 2013

Eddie and Coral

HOTEL..... Needs refurb asap

Filled in form at hotel........ Basically hotel in desperate need of refurbishment....Not up to 4 star rating by a long way. refurb or reclassify!

SAO TOME..... Getting independence has maybe lined a few peoples pockets!...its not helped the native population. ..... The Islands needs a government to reorganise all vital services to keep up with other third world countries

I've badly damaged my knee whilst on holiday....and have to go to hospital now I'm back
regards
Edmund Jackson

6/10

Pleasant

26 Oct 2013

Neil

One of two credible options

Hotel was reasonable but nothing special. Not too far from the centre - easy walk day or night.

2/10

Poor

06 Feb 2026

Michael

Ein gesondertes Schreiben an Pestana und expedia folgt. Der Hauptgrund für dieses Hotel waren die Zimmer mit Moskitonetz. Tatsächlich war KEINES im Zimmer vorhanden, nur der Haken dafür. An der Rezeption meinte man, man könne vielleicht MORGEN eines aufhängen. Wir hatten unser eigenes mit. Dann gab es KEINEN Safe, der Duschkopf der Regendusche war kaputt, wenn man die Handdusche nahm, tropfte es bald aus der Regendusche, kein Stecker im Bad, Moskitospray komplett wirkungslos, Fernbedienung kaputt, TV hinten am Gerät einschaltbar, dann 2 Sender waren irgendwie erkennbar, der Rest komplett verrauscht. Bei der Türe zum Balkon war das Loch falsch gebohrt, sodass die Tür zum Balkon nur sehr unbefriedigend geschlossen war, ach ja der Balkon war eine hässliche Betonfläche. Am zweiten Tag nach dem Zimmermädchen war die Tür ganz offen. Jeder hätte ins ebenerdige Zimmer gehen können, wurde auch der Dame mitgeteilt. Nach jedem Zimmerservice waren Moskitos im Zimmer, da alles offen gelassen wurde. Der Pool war sehr schmutzig und vernachlässigt. Die Liegen dreckig unter fixen, kaputten Palmschirmen. Das Frühstück war genießbar. Man darf den Pool vom Pestana, rund 500 m weit weg verwenden, eine komplett andere Welt und 99% der Fotos hier stammen NICHT vom Pestana Miramar, sondern vom Schwesternhotel. Dort gibt es auch gutes Internet, hier schwach, laufend Ausfall, Strom geht oft aus und an, 6 Stunden kein Wasser, nach der Toilette echt zum Sch*** immer Lärm am Gang bis 1 Uhr nachts

Leisure Partner

6/10

Pleasant

25 Oct 2025

Mauricio

O hotel está nitidamente a precisar de uma renovação. No restaurante as opções são limitadas e ainda sofro com diversos erros nos pedidos que fiz.

Friends_and_family Friends

10/10

Exceptional

24 Oct 2025

SARA RAQUEL

excelente

Business

2/10

Poor

26 Apr 2025

Paula

Não se deixem enganar pelo nome

A minha estadia de 2 semanas em trabalho, foi uma decepção especialmente tendo em conta o que é esperado de uma cadeia de hotéis com a reputação dos hotéis Pestana. Primeiro tive um quarto com excelente internet, uma cadeira mas sem uma mesa onde trabalhar e um chuveiro que só deitava um fio de água fria. Trouxeram uma mesa do café e trocaram a torneira. No dia seguinte, trocaram o chuveiro e ao fim de 5 dias de chuveiros de água fria trocaram-me de quarto. Passei a ter água morna, internet que só funcionava ao pé da porta do quarto e a mesma mesa de café onde trabalhar. O pequeno almoço tanto começa às 7 como às 7:30 - mas na verdade só começa quando a cozinheira decide que está pronta para parar de conversar e fazer uma omelete. O menu de almoço é pouco variado, nada saudável e várias vezes com itens em falta. Os empregados da recepção são simpáticos e prestáveis mas tudo requer um telefonema para um supervisor e imenso tempo a ser tratado. A infrastructura é velha e até chove dentro do prédio. Uma decepção a todos os níveis

Business

6/10

Pleasant

10 Feb 2025

Uwe

Ein etwas in die Tage gekommenes Hotel mit bemühtem Personal und schlechter Küche.

Leisure Family

6/10

Pleasant

29 Dec 2024

Heinz

Hotel ist im ganzen in die Jahre gekommen und benötigt eine Sanierung . Frühstückbuffet zur einseitig täglich gleiche. Verkehrsverbindungen gut. Für eine Nacht ok

Leisure Family_with_children

6/10

Pleasant

17 Aug 2024

Emmanuel

Ok par défaut sur l’île

Leisure

8/10

Excellent

03 Feb 2024

Christiaan

Ouder hotel, maar goed onderhouden. Zeer mooie tuin en zwembad. Ligging zeer goed.
1 minpunt voor reizen in Sao Tome en Principe is : geen Mastercard, debet if credit cards accepted. Visa debet max 60€ in pinautomaat voor sommige banken only. In meeste hotels kan men niet met cards betalen !!! Cash meenemen. Euro is eel overl betaalmiddel of lokale Dobra munt.

Business

10/10

Exceptional

27 Jan 2024

Duarte

Excellent

Lovely stay on a nice hotel with very friendly staff

Friends_and_family Family