Name: Pestana Sao Tome
Address: Av. Marginal 12 de Julho, 851, Sao Tome, Sao Tome, ST

10/10

Exceptional

09 Dec 2025

alexander

Wonderful stay, great staff, easy, relaxing delightful.

10/10

Exceptional

15 Nov 2025

Michael

Had a great time had a very nice view and great people working here.

Business

8/10

Excellent

05 Apr 2025

Matthew

Good choice in São Tomé city.

Leisure Family

8/10

Excellent

12 Mar 2024

Einas

-

Business Self

6/10

Pleasant

10 Mar 2024

Ronald E Hawkins

The pictures do not match the rooms. While the staff was very nice, the facilities are in no way 5 star and the food was lousy.

Leisure Self

8/10

Excellent

17 Feb 2024

Adam

Very helpful staff, good air conditioning in the room, which is very important in sao tome.

Leisure Family

8/10

Excellent

11 Oct 2023

Frederick

Quiet and convenient. Staff friendly and helpful. Should repair the some of the equipment at the gym though.

10/10

Exceptional

20 Dec 2022

Gideon

Good service

6/10

Pleasant

27 Feb 2020

Verified traveler

Good Wi-Fi and comfortable room. Needs improvement on customer service and restaurant.

Business Partner

8/10

Excellent

21 Jan 2020

Rick

The buffet breakfast was wonderful with the best coffee!
Our room was spacious and comfortable and there was always hot water.

Leisure Family

4/10

Poor

22 Aug 2019

Verified traveler

It certenly doesn't look like a 5 star hotel... even for a 4 star is forced

Leisure Family_with_children

8/10

Excellent

26 Dec 2018

Kuelliki

Good swimming , good breakfast

Very good breakfast and swimming pool. No wi fi in the room and everywhere very slow. Nice big room, very slow service in the swimming pool bar.

Family

8/10

Excellent

10 Nov 2018

Verified traveler

Lovely hotel with nice staff. However standard things which are in 5 star hotels was not there

6/10

Pleasant

25 Oct 2018

Teet

Avarage stay considering western standards.

More 3* hotel than 5*
Staff quite unprofessional

6/10

Pleasant

23 Jul 2018

PP

The hotel os getting old.
Merda renovation on the pool and sim loungers.
Bahtrooms are ir 3 ir 4 star hotel.
Haverá a good breakfast.

6/10

Pleasant

05 Jul 2018

PEDRO

S Tome Stay

Very worn out hotel, specially in the rooms. It is not a 5 star hotel. Period! There are goods things - the staff is very welcoming and the breakfast is very good. But it needs an urgent and overall facelift.
Adequate only for a stopover with no luxuries intended or if you are a casino freak. It has the only one of the island. I did not go.

Partner

8/10

Excellent

03 Jul 2018

Elias

Nice hotel in Sao Tomé

I liked Pestana Sao Tomé. Very friendly staff and the location is very good. I appreciated being upgraded to a junior suite. The bedroom is adequate even though just a little small. Good Wi-Fi connection! I would go back to Pestana Sao Tomé.

Partner

8/10

Excellent

30 Apr 2018

Phil

Nice Hotel

Hotel is nice. Services and staff are a little slow and sometimes awkward. If you don´t speak Portuguese you might face some challenges.

6/10

Pleasant

14 Apr 2018

Verified traveler

Really nice staff and great sea views

I changed hotels, coming from Omali Lodge, where the internet didn't work at all in my room and they could not solve the problem, so I went to check the Pestana out. I usually do not like Pestana hotels, but this one was better than I expected. The staff was absolutely lovely and helpful since the first minute in the check in, and throughout my stay. They went with me to the room available before finalizing the check in, to confirm the internet worked from the room. If the wifi didn't work, they also offered the cable internet, which I didn't need. The wifi worked 100% of the time, with decent speed. The view from my room was spectacular and I believe at least most rooms with even numbers in the 1st and 2nd floor have similarly nice view. The room is simple but well taken care off, with decent linen and decor. There is only water in the minibar, and there is no coffee/tea making facilities. The bathroom is also very simple, but the shower works very well with water heating up pretty fast. The area outside the restaurant and bar downstairs, next to the swimming pool, is really nice and relaxing.

6/10

Pleasant

30 Mar 2018

Dafina

Dated but Doable!

I stayed here to make travel between Pestano Ecuador and Pestano São Tomé easier which it did. The shuttle bus transports guests and staff between the two locations to catch the boat to Pestano Ecuador.

When I first arrived to Pestano São Tomé staff was friendly, checkin was easy despite limited English speakers. However, when I went to my room I was on the ground floor and the terrace door would not lock. This was 10pm and I am a solo traveler... unacceptable. The staff sent maintenance and the door was fixed but this had me a bit on edge that night. The hotel feels a bit dated. Definitely not a 4* Overall but has a 4* Pool. Needs some updating to the decor.

10/10

Exceptional

25 Mar 2018

Verified traveler

Enjoyable and refreshing

A wonderful tourist attraction

8/10

Excellent

01 Mar 2018

Chris

Nice hotel on the water and centrally located

If you're there for business or to see the \"downtown\" then this hotel is centrally located. Only five minute drive to many places in the downtown. It's on the beach and is scenic. Food is alright but dinner buffets are over priced. However, I did not get food poisoning, so that is a plus. Wifi is OK but mainly in the lounge and eating area. Less reliable in the rooms.

10/10

Exceptional

19 Feb 2018

Verified traveler

Perfect staff

We met one issue with our flight when staying there, the staff of hotel was just perfect

10/10

Exceptional

29 Jan 2018

Verified traveler

Excellent hotel close to Sao Tome town

There were minor problems in the room we were assigned. Guest Relations Manager kindly switched us to a better room after the first night. Good breakfast, excellent service, quiet beach, lovely swimming pool, and good location within walking distance of a few local restaurants.

Partner

6/10

Pleasant

10 Jan 2018

Verified traveler

So So

On the plus side, this is one of the better hotels in Sao Tome, on a relative basis. Pool and grounds are decent and well-maintained.

On the not-so-good side, front desk staff were relatively unhelpful and unnecessarily confrontational in some instances, restaurant food is overpriced for what it is. Beautiful abandoned fort on one corner of the grounds. I needed a 3 pin charger to charge my computer (vs. the 2 pins in all the rooms) - staff were completely unhelpful in helping me get one for the entire duration of the stay. Its listed as a 5 star hotel but really is more of a 3.5 star facility.

Family

6/10

Pleasant

08 Sep 2017

Kurt

Decent enough, not sure there is anything better

Hotel was decent enough, but nothing great. I would look for another place if we return, although I am not sure that there is anyplace better. We primarily went for scuba diving, and we would recommend Paulo in the on-site dive shop. My biggest complaint is that the onsite restaurants were very expensive, and my wife, as a vegan, found it quite challenging (can't have soup and pasta for every meal). Also, the hotel wouldn't change my $100 USD note because it was the \"older\" version. We had to re-key our room cards each day, and there were no safes in the room.

6/10

Pleasant

02 May 2017

Teks

Great location close to the beach, but not 5 star

I enjoyed my stay in Sao Tome, but not really because of the hotel. This hotel is a 3-star at best. Food taste, quality and range was subpar and very few staff spoke English, making it hard to communicate.

6/10

Pleasant

07 Mar 2017

hina

Nice hotel

If your purpose of travel is to relax, then you've found the best place on the island. Generally the stay was fantastic. Except the food could've been better.

6/10

Pleasant

02 Mar 2017

Verified traveler

okay but no bargain

The hotel staff were very accommodating but my air conditioner didnt work and the room was like a furnace. It was hotter in my room than in the hallway outside my room. The breakfast buffet was fair, probably below what a 4 star hotel is supposed to offer. I suppose I would marginally recommend the hotel.

4/10

Poor

15 Sep 2016

Verified traveler

Meh

I usually don't complain too much about hotels but for being a supposed 5 star hotel, the staff spoke very little English which is fine except that the hotel says they have English speaking staff. The staff also never seemed to be too concerned about much. One waiter, who was looking the opposite direction he was walking ran into me as I was stationary spilling two plates of food and I swear he looked like he wanted my neck. I spent $35 in phone calls trying to arrange my airport pickup which never materialized in the end. The facility itself was fine, a bit small for the outdoor activities, I would have chosen to stay at the Pestana Equator instead.

10/10

Exceptional

03 May 2015

Ben

As You'd Expect

Very nice hotel, as you'd expect for the price. Beautiful pool where you can watch the sunset over the ocean. Room service was a bit below the standard set by the rest of the hotel. Staff spoke good, not great, English.

8/10

Excellent

20 Jun 2026

Hüseyin

Good choice! Would recommend.

Friends_and_family Family

4/10

Poor

29 Mar 2026

Carlos Jose Henrique Da

Die Lage des Hotels ist gut, da es nicht weit vom Stadtzentrum entfernt liegt. Positiv ist vor allem der Pool, der als einziger wirklicher Pluspunkt hervorzuheben ist. Leider ist das Essensangebot sehr enttäuschend: Die Auswahl ist gering, und selbst Gerichte, die auf der Speisekarte stehen, sind oft nicht verfügbar. Das Buffet ist zudem zu teuer und bietet dafür zu wenig Auswahl und Qualität.

Partner

10/10

Exceptional

27 Mar 2026

Federico

Bonito hotel , piscina espectacular , necesita mejorar el gimnasio

Self

10/10

Exceptional

04 Mar 2026

Gérard

Le meilleur hôtel à Sao Tomé! Personnel compétent et chaleureux, chambre spacieuse, vue magnifique, piscine splendide, service de restauration.

8/10

Excellent

15 Nov 2025

Ana

Très bonne chambre .
Personnel super aimable . La possibilité de garder notre chambre plus longtemps ,car vol tardif .
Hôtel splendide .
Manque juste dans les chambres cafetière et théière comme dans tous les 5 étoiles .

Leisure Partner

8/10

Excellent

27 Jul 2025

Roman

Sehr freundliches und bemühtes Personal. Coole Lage und schöner Pool.

Leisure Family

10/10

Exceptional

11 Jul 2025

Ana Paula

Excelente atendimento

Excelente serviços do hotel. Resaltando o atendimento de todos os funcionários cordial e muito simpáticos.

Business

10/10

Exceptional

10 Mar 2025

Verified traveler

En flott oase

Veldig bra ihht afrikansk standard

Partner

6/10

Pleasant

11 Nov 2024

Terje

5-stjerners hotell som ikke tar kredittkort

Opphold på dette hotellet krever kontanter. Hotellet har en minibank hvor man ta ut penger med Visa, men usikker om dette gjelder kun Sao Tomeisk Visa. Mastercard var uansett umulig å bruke på denne øya på de som reklamerte at de aksepterte dette, på grunn av våre totalt 5 ulike MC var det \"feil\" med. Selve hotellet var relativt slitent med oppussingsbehov. Selv reklamerer hotellet seg som et 5-stjerners hotell, mens det i virkeligheten er et 3-stjerners hotell. Kun prisen som var 5-stjerners (med andre ord altfor dyrt her). Ok mat, men ikke i nærheten av å ha et 5-stjerners kjøkken. Serviceinnstilte medarbeidere, men altfor mange hadde manglende engelsk kunnskaper. Godt aircondition både på rommet og i fellesområder. Vi bestilte Junior Suite, men dette var bare et vanlig rom med en ekstra gang der det var en liten sofa. Helt greie fasiliteter, men som sagt er det behov for oppussing av hotellet. Alt i alt en skuffende opplevelse på et selverklært 5-stjerners hotell som ikke en gang tar Mastercard!

Partner

8/10

Excellent

21 Sep 2024

Sondre

The beds where to hard for our liking, and the food had variable standard.

Partner

10/10

Exceptional

01 Jun 2024

Kjell

Very Nice stay

We had a very Nice stay. Good food, service, view and staff. The staff gave us a late checkout the last day, and provided transport to the airport.

Partner

10/10

Exceptional

23 Apr 2024

Jose Walter

Très bien

8/10

Excellent

30 Dec 2023

Thyago

Confirme sempre tudo duas vezes

Atendimento confuso. Foi agendado transfer do aeroporto, mas o hotel se confundiu com os voos e não nos buscou até que um funcionário do aeroporto conseguiu falar com eles. Serviço de bar também confuso, mas o hotel tem boa estrutura e é muito central.

Partner

10/10

Exceptional

28 Jul 2023

Richard

Very pleasant hotel

We had a very pleasant stay! The room was comfortable, the breakfast was great and the all around atmosphere of the place was nice. Beautiful views from the balcony of the room, and while having breakfast next to the ocean.

Friends_and_family Family

8/10

Excellent

08 Mar 2022

Maria do Rosário Marques

Um Hotel Clássico em África

Quarto óptimo cama super confortável. Serviço mínimo …. Poucos assistentes para a quantidade de hóspedes. Mas no geral, recomendo… para uma noite como foi o caso

Friends_and_family Family

10/10

Exceptional

03 Jan 2022

Joao Manuel

Muito bom.

Considerando as outras opções no Pais é um excelente hotel, com excelente serviço de limpeza, pequeno almoço ótimo, jantar ótimo. apenas bebidas bastante caras e cobradas à parte no regime de meia pensão. Voltariamos a ficar neste hotel sem duvida

Partner

8/10

Excellent

06 Apr 2021

Yeju

샹투메 프린스페 공화국에 있는 페스타나 호텔은 제일 큰 호텔으로서 가격이 비싼것 외에는 대체로 아름다운 전망과 시설이 훌륭한 호텔이지만 영어의사소통이 불편한 상태임.

Business

4/10

Poor

11 Jan 2020

Jill

Not a five star hotel!

- No sand beach - only rocks - but yes, a pool.
- Renovation is needed.
- Very expensive.
- ‘Junior suite’ is a joke - an extra small room with a sofa - no window.
- Nobody speak (or understand) simple English.
- We booked ‘with view over the sea’. Ha - behind all the palm trees!!
- Sunny and warm climate - that’s why we came for (good for the extremely poor Sao Tome people).

Partner

4/10

Poor

30 Oct 2019

Dawid

Hotel nie warty swojej ceny.

Nie polecam. Hotel absolutnie nie zasługuje na 5 gwiazdek. Według europejskich standardów trudno byłoby go ocenić wyżej niż 3 gwiazdki.

Partner