Name: Sheraton Shanghai Waigaoqiao Hotel
Address: No 28,Jilong Road, 28?, Shanghai, 200131, CN

8/10

Excellent

26 May 2026

Rhys

Great hotel under the brand at that location. Hotel however does need a bit of upgrade though. Wasn’t too impressed with room as there are following designs issues:

1) Power sockets at the desk area. The universal socket is under the desk, making it difficult to use. The sockets above the table are at the extreme end, making it far from the working space. I ended using the smaller, narrow side table instead.
2) Electrical switches can be better located. The toilet’s switches are right beside the entrance, when it should be nearer to the toilet itself.
3) The hanging lamp at the sink soils have been placed at the other side when the entrance to the toilet is narrow. I hit it several times.
4) The light switches in the room can be better segmented. Can’t do selective powering off/on.

Apart from the room, the breakfast looked extensive, but there actually weren’t much options. I must however compliment the breakfast crew, especially the lady who made my omelette in the morning. She’s always courteous n smiling.

Business

10/10

Exceptional

04 May 2026

Amanda

Great hotel! Very fancy and comfortable. All the staff spoke English. We stayed on a high floor that had a bath tub big enough for two with a view of the city. Granted, the view was rather industrial from our side of the building, but we still thought it was cool. We really enjoyed our stay.

10/10

Exceptional

31 Aug 2025

Chanokkan

Good

Business_and_leisure Family_with_children

2/10

Poor

16 Apr 2024

YING

This hotel has No air conditioning, no air exchange. Window has to be opened to get fresh air. Once window opened it's very noisy day and night because close to port. Shocked for the name of Sheraton.

Business Self

8/10

Excellent

23 Oct 2023

A

Good Modern hotel

This is a great hotel and very modern. The rooms were spacious and very comfortable. The wifi was not good at all but it never is in China.

Business Partner

8/10

Excellent

27 Aug 2019

Verified traveler

Big room with a city view

Room was nice and clean. Beautiful city view among business district.

Business

10/10

Exceptional

25 Jun 2019

Tony

Great Hotel for Family

Great Hotel. 100% Family friendly.

6/10

Pleasant

04 Apr 2019

Renuka D.

Not good

Family

8/10

Excellent

05 Nov 2018

Verified traveler

Nice hotel in the Free Trade Zone; close to line 6 of Shanghai Metro

4/10

Poor

29 Oct 2018

Susan

The concierge staff was not very helpful. My colleague's luggage was lost and we could not get helpful advice on where to shop for replacement clothes. The Bay Leaf Café food was dreadful.

10/10

Exceptional

12 Oct 2018

ILIA

Good choice for business stay

Solid choice if you are in the area on business. Clean, comfrtable and the breakfast is good. Probably less optimal if you are in Shanghai for sightseeing - it is quite far from the city center.

4/10

Poor

02 Oct 2018

Kimberly

Customer Service at it’s worst

We booked this hotel on the pretense of a shuttle being provided for a Disney Trip we have been planning. We found out once we arrived that there was not shuttle and the airport service they offer costs more than hailing a taxi yourself. The hotel is almost an hour away from anything in the city or Disney so it was not feasible for us to stay there without these amenities as the time and money was more than we planned for. The hotel staff had no solutions to the problem and acted like they really didn’t care. She said no we don’t offer those things. We stayed only one night because it was so late by the time we arrived. I said we would only be staying one night if our reservation and the lady at the desk said ok you will not be refunded. Customer service was not at its best here and yes I understand what Hotels.com says about cancellation and refunds but I expected a lot more from a Sheraton hotel. I would not recommend this hotel if you’re hoping to enjoy the city of Shanghai or Disneyland.

Friends

10/10

Exceptional

15 Aug 2018

Ronald

Very nice property, but the location was farther from the Airport than I thought.

10/10

Exceptional

31 Jul 2018

Deelicious

Outstanding hotel

Just perfect, couldnt fault it. Fabulous modern room, best night sleep ever! Staff friendly and helpful. Convierge exvellent.

10/10

Exceptional

06 Jul 2018

Inessoriaqua

Excellent Hotel , far from de City Center

This is a beautiful hotel, but it is far from de City Center. Nice Reception staff

10/10

Exceptional

30 Jun 2018

Verified traveler

Nice room

I was impressed with good services by the Hotel GM, Alex by taking care of my luggages to the room when I checked in after midnight with no doorman available.

The room is great, nice size and comfortable.

10/10

Exceptional

26 Apr 2018

Verified traveler

Nice comtable hotel at reasonable price

Gym, Jacuzzi, swimming facilities are at good standard at this price. I m pretty satisfy with this quality of hotel. Thankyou Sheraton.

8/10

Excellent

05 Apr 2018

Verified traveler

Great Service! Comfortable and spacious room! Nice views from room.

10/10

Exceptional

16 Feb 2018

Wilcox

It is a wonderful experience and stay

Family

8/10

Excellent

25 Oct 2017

Verified traveler

When we just checked in on the first day found an apple charger on the desk. After we went out to eat and came back it was gone. The cleaning staff snuck in and took it, when we are not in the room but we still had the card key in the room (shows occupied). The staff tried to take it for her own gain, this is a serious security problem I really hope no one else loose anything in the room. So we called up the manager told them the situation, they apologized sincerely and gave us fruit basket as gratitude. I have to say this is hotel is relatively new, but the build quality is not very good. The public bathroom even missing locks at the toilets. Far away from city center, but for business is good.

10/10

Exceptional

29 Jun 2017

Jaime

Nice stay at sherathon shanghai

this sheraton hotel has it all service and excelent quality installations, its a good location near subway station line 6 just be careful with fake taxi drivers at airport or train station since this hotel is kind of far from downtown

Family

4/10

Poor

28 Jun 2017

Ori

$12 for a bottle of water in the room!?

8/10

Excellent

17 Jun 2017

Verified traveler

The hotel itself is pretty nice. They helped me call a taxi but the taxi driver just let other people in and drove away right in front of me, which is weird. Other than that it's a nice stay.

8/10

Excellent

31 Dec 2016

Tony

Waw way too far from main attractions

Family

10/10

Exceptional

23 Nov 2016

jaime

The stay was good . The rooms was spacious. Area was a bit out of the city area.

Family

10/10

Exceptional

23 Nov 2016

jaime

The staffs was friendly . The concierge staff was approachable n pro-active.

Family

10/10

Exceptional

30 Oct 2016

Kristi

A very nice hotel to stay in Shanghai.

The room was very nice and luxurious, few restaurants indoors and helpful staff. English speaking staff was helping with taxi drivers who generally in Shanghai does not understand English.

8/10

Excellent

15 Jul 2016

Dariusz

Spacious rooms and facilities

Plenty of room, quiet and comfortable hotel despite the industrious surroundings.
Staff was ok, but the food was disappointing.
Unless conducting a business in the free trade zone, it is not a convenient location for visitig Shanghai and sightseeing.

Family

10/10

Exceptional

06 Jun 2016

Jeff

Great hotel for business

Everyone was very helpful even though we didn't speak mandarin. The food at the Japanese restaurant was really good and the breakfast buffet was satisfactory. The room was fantastic and comfortable and I really have nothing but nice things to say. They even helped us print out items for directions and recommended great places to eat.

10/10

Exceptional

01 Apr 2016

Wai

Strictly for stay. Neighborhood is business/industrial area only about 1/2 hour from downtown Shanghai.

10/10

Exceptional

06 Oct 2014

tom

Great hotel in OK area

Very nice hotel with some very fine (read: expensive) furnishings in the lobby and common areas to admire.

10/10

Exceptional

14 Sep 2014

PK

Great weekend getaway

We spent time here during mid-Autumn festival and had a wonderful time. We were upgraded to a suite based on our spg membership. The executive suite was being renovated so we were welcome to use their lobby bar. The happy hour was a full dinner buffet. The area was abandoned but we were there for only one night. Overall great hotel with helpful staff and stellar rooms.

Family

10/10

Exceptional

04 May 2014

Nick

Excellent hotel a bit far from the city center

The hotel itself is perfect, rooms are big, facilities are really advanced. the only disadvantage is the location which is a bit far from the city. you can catch line 6 though which minimizes the impact on the transportation.

It is a great hotel I would recommend to all my friends

8/10

Excellent

15 Apr 2014

Greg

Cleanliness: Dirty;

2/10

Poor

10 Apr 2014

Verified traveler

Nice hotel, nothing else

It was a ghost town. Crazy to pay that kind of money to stay there. We were the only people in the huge hotel that we saw. Not even a coffee shop, except a boarded up Starbucks across the street. Would never stay there again.

Family

6/10

Pleasant

09 Jun 2026

JIN

수영장 및 헬스장 좋음. 아침식사는 메뉴가 좀.... 단순함

Friends_and_family Family

8/10

Excellent

24 May 2026

JIN

편의시설 및 객실 청결함
주변도 조용하고 쉬기에 최적임
단지 주차장 이용시 사전 결제가 되었으면 합니다

Partner

8/10

Excellent

26 Nov 2025

Tze Fun

整體設施全備，房間寬闊，整齊清潔，職員有禮，登記及退房快速。

Business

10/10

Exceptional

20 Nov 2025

Qinwu

性价比很高，服务很好

Business Self

10/10

Exceptional

04 Nov 2025

김민현

만족 스러운 시설과 직원들의 친절함. 약간은 부족한 조식 과 주변 교통. 근처에 편의 시설이 없는건 약점.

Business Self

8/10

Excellent

03 May 2025

MITSUHIRO

チェックイン時間が1400だったのに1500までチェックインできなかったのはざんねんでした。清掃は極めて丁寧です。

Business Self

10/10

Exceptional

14 Feb 2025

DAIJIRO

とても良いホテルです。

Business Self

8/10

Excellent

03 Jan 2025

YINMEI

重厚な造りで豪華

Leisure Family_with_children

10/10

Exceptional

25 Aug 2024

Baiba

Sehr gut!

Leisure Family

6/10

Pleasant

08 Dec 2023

Chih Cheng

環保不是花錢受罪 ! Environmental friendly ???

喜來登系列酒店的空調太差，天氣稍涼一點就只剩下大堂，會議廳和餐廳會開啟；房間內悶熱不通風。今年下半年住了4次各地的喜來登一樣的問題前台是建議都是開窗睡吧，酒店的空調系統不開無解的。這次在外高橋窗外噪音和氣味無法開窗只能向酒店要風扇降溫。實在離譜!
我的同事住附近酒店就有空調樓層，這次讓我對喜來登酒店是完全反感。環保不等於花錢受罪
The air conditioning in the Sheraton series hotels is so poor. It's turned on only at the lobby, conference hall and restaurant when the weather gets cooler; the rooms are stuffy and not ventilated. In the second half of this year, I stayed at Sheraton hotels in various places 4 times and had the same problem. The front desk suggested sleeping with the windows open. The hotel's air-conditioning system was not turned on. There was no solution. This time, due to the noise and smell outside the Waigaoqiao window, I couldn't open the window and had to ask the hotel for a fan to cool down. It’s outrageous!
My colleagues stay in nearby hotels that have air-conditioned floors. This time, I am completely disgusted with the Sheraton Hotel. Environmental protection does not mean spending money and suffering.

Business

10/10

Exceptional

02 Nov 2023

Oskar

Sheraton Waigaoqiao

one of the best hotels I have been to,
- great service
- competent English speaking staff
- clean, well-kept rooms,
- wonderful bathroom,
- good location, close to metro line 10 - 44 minutes from the SHA center
- great breakfast
- dinner is available in the lobby and in the room
- sauna, swimming pool, and SPA, great infrastructure.
I recommend it to everyone - I will come back here too

Business

8/10

Excellent

14 Sep 2023

jong il

Very good!

Business

10/10

Exceptional

18 Jun 2023

Verified traveler

服務人員可以再加強
一開始前臺要了剪刀，過了許久沒送達，需另外再去電才送達。