Name: Baluartes
Address: Av. 16 de Septiembre No. 128, Campeche, 24000, MX

2/10

Poor

01 Dec 2025

clement

Really this hotel should be close, it is a scam, and should not be listed by Expedia. We want our money back.
The swimming pool was all dirty , old tiles , broken chairs,
The room old, everything was old , no hot water, old towels, we really want our money back. Expedia should be ashamed

Leisure Family

6/10

Pleasant

11 Sep 2025

Carlos

I had to pay the reservation at the property. I thought that it was already paid by the platform.

Leisure Partner

4/10

Poor

27 Jul 2025

Kenichiro

WiFi problem.

Internet was dead. Never reached our room.

Business

4/10

Poor

02 Oct 2024

Jeff

No washcloths, one glass, no coffee service, absolutely non-existent wifi. Overpriced.

Leisure Self

6/10

Pleasant

23 Apr 2024

SHUBHAM

good

10/10

Exceptional

29 Jan 2024

Elias

Water drain in bathrooms are not good

10/10

Exceptional

15 Jan 2024

Karl

Wifi is slow to no existent… otherwise a clean restful sleep

Leisure Partner

8/10

Excellent

24 Nov 2023

Natalia

Me encantò la ubicación, la cercanìa con el malecón, el cafè de la esquina, las chicas de recepción muchas amables. La pasè super bien. Excelente experiencia, mejorarìa la limoieza del baño y aunque quizàs no estè bajo su control la mùsica de la explanada en Puerta dwl Mar era un poco molesta.

Leisure

10/10

Exceptional

09 Nov 2023

Audrone

This is my second time staying at the same hotel. Sure, the hotel needs some touches, but I do not live there, so it worked out perfect for me. I loved a view from my room to the ocean and the Mayan Angel monument and the swimming pool which I usually had all for myself. Hotel is almost in front of the city wall, so it is easy to reach the main touristy spots. It is centrally located but is very quiet.

Self

8/10

Excellent

27 May 2023

MATEO

Dirty area around the hotel.

4/10

Poor

03 Mar 2023

Elizabeth

The property location is excellent. No bathroom amenities like shampoo, face clothes. Only two towels, no hand towels no face clothes. ONly one elevator in operation so a long wait for elevator especially in the morning. Front desk staff speak little to no english. No power in the hotel when we arrived so could not check in until later. This hotel could be great with the excellent location but it needs upgrading badly.

Leisure Partner

4/10

Poor

15 Dec 2022

Alfonso

The location is good but the hotel is a dump the rooms are dirty specially the bathroom there is mold every on the walls, the toilet and sink are dirty there was even poop or blood next to the sink on the wall and the only working elevator was broken most of the time

Leisure Family

8/10

Excellent

09 Aug 2022

Roman

-

Leisure Self

6/10

Pleasant

19 Mar 2022

Salvador

El personal no era muy amable, las habitaciones no tenían nada, ni botellas de agua. Nos dejaron sin toallas más de una vez !

Leisure Family

6/10

Pleasant

19 Jan 2022

Thomas

old hotel bad y-fi

slow elevator, no y fi in room or lobby. loud from street noise. great view of the gulf

Partner

10/10

Exceptional

25 Sep 2021

maria

Buen servicio

Leisure Partner

8/10

Excellent

04 Aug 2021

Verified traveler

Great ocean views, room was comfortable
Best location

Leisure Partner

8/10

Excellent

23 Jul 2021

Verified traveler

The hotel has seen better times. No WiFi in the room and very slow in lobby. Pretty clean and nice pool. Not much costumer service.

Leisure Partner

4/10

Poor

19 May 2021

Sara

An elevator reminiscent of \"The Shining\" by S.King

Just hard that the inner locks were broken in the room which made me feel less safe and the windows dirty. Not very helpful front desk staff but nice cleaning staff. The breakfast was quite ok. The bathroom was clean. Good location, safe area at night. Clean bedding. Just a run down place which needs things fixing up a bit.

Self

8/10

Excellent

24 Apr 2021

Verified traveler

Really nice location, close to the city centre and the sea. Rooms are clean and spacious, but the amenities of the hotel are a bit lacking: only one towel per bed (I had a 2 bed room so I got only 2 towels in total), no hot water in the evening, only in the morning and night, and WIFi and Cellular service were terrible, almost unusable.

Leisure Self

8/10

Excellent

10 Mar 2021

Verified traveler

Perfect location with balconies overlooking a stunning view. Steps away from the old town. Super pool. Could use a small fridge in room and more lounge chairs at pool. Would definitely stay here again for the price and location.

Leisure Friends

10/10

Exceptional

03 Mar 2021

Francois

the rooms are clean
location is good
nice pool
for the price its ok
only bad thing is no internet in rooms
other than than i would go back

Partner

8/10

Excellent

19 Nov 2020

Rodolfo

it was good

Partner

10/10

Exceptional

06 Oct 2020

Verified traveler

Great location, view of the sea. Wifi weak in room, but quite good in lobby.

Leisure Self

4/10

Poor

21 Feb 2020

williamSchim

No phone, No wake up call pool water was dirtystaff at desk didn't speak english and I was not able to exchange dollars for pesos

Leisure Self

6/10

Pleasant

16 Oct 2019

Sara

Family reunion

Hotel needs a makeover. The lobby is inviting but the rooms not so much. The parking lot is full of potholes. The staff is friendly. There is a little boutique shop but it was closed every day’

Friends_and_family Family

8/10

Excellent

16 Sep 2019

Dave

Unbeatable location, make sure u ask for the renovated rooms.
Overall maintenace in common areas is need it but location was most important for me.

Leisure Family

2/10

Poor

27 May 2019

Verified traveler

Es la peor experiencia que e tenido es horrible esta muy sucio ese hotel dan muy mal servicio desde la recepcion hasta los demas trabajadores no les recomiendi a nadie ese hotel es lo peor esta muy feo hay mucha umedad dentro de los cuartos el personal nada agradeble los cuartos sucios no tienen agua la cortan los toiles sucios el elevador no sirve el aigre acondicionado no sirve es un asco ese hotel no lo recomiendo le dor cero de estrellas esta orrible

Friends_and_family Family

10/10

Exceptional

25 Mar 2019

Robert

I can highly recommend this hotel: the Gulf of Mexico is right across the street, and the walled city is a three-minute wak away, where you’ll find great shops, restaurants and cafes. The hotel offers a plentiful breakfast for about 80 pesos.
The staff was very friendly, helpful, always smiling. Do yourself a favour, though, and learn some Spanish\: don’t expect everyone to speak English.
It’s a gret place.

8/10

Excellent

07 Mar 2019

Verified traveler

The hotel had a great ocean view from the room and lots of off street parking. There was also a working safe in the room. All are huge bonuses when traveling. The hotel could use some TLC but it and our room was comfortable, clean and quiet. We would definitely stay there again.

Leisure Partner

8/10

Excellent

04 Jan 2019

Jackie

Beautiful view of the gulf, just a block from downtown and all the activities, restaurants, shows in the main plaza, shopping. Elevator was having problems, and we had to use the stairs a few times.

2/10

Poor

14 Nov 2018

Enrique

Terrible hotel, don't go there.

I have never been in a such horrible hotel in my life. Service at the front desk was terrible, the hotel is old and dirty, its hardly a 1 star hotel. Its a shame because it has excellent location in front of the ocean, but you should avoid this hotel at all costs.

Partner

2/10

Poor

03 Nov 2018

Edward

Hotel and rooms need an urgent upgrade, old furniture, towels dingy, bathroom curtain torn, window curtain broken, etc.
Rooms in general had humidity smell and sticky feeling. I DO NOT RECOMMEND THIS HOTEL AT ALL.

10/10

Exceptional

11 Jul 2018

Al

Hotel right on historic center. Within walking distance from malecón and historic downtown and shopping malls.

8/10

Excellent

03 Apr 2018

Verified traveler

In need of a little fixing up here and there, but has a beautiful view of the malecon and sea on the gulf-side. The air-conditioning worked great, and room was clean. Beds are definitely on the firm side, if you like that. Wonderful location, just a couple blocks from the Plaza Principal, which is enchanting at night.

2/10

Poor

07 Jan 2018

Verified traveler

Not good

No good parking bad no ac in front desk attend visit in facebook

6/10

Pleasant

29 Nov 2017

luis T

cheap hotel, Nice location.

We booked at the last option and no other hotels available, it has a great location, its cheap but don't expect much.

Family

4/10

Poor

28 Nov 2017

RTR

very disappointed. Was expecting at least little over averyge
continental breakfast was terrible
room Ok, but could it be better.
no chairs on pool

Family

8/10

Excellent

22 Apr 2016

jillian

Great location

One block outside of old city on the Malecon
Good views and a lovely very large pool for a swim after a hot day of sightseeing

Partner

2/10

Poor

02 Mar 2016

Val

We checked out 3 days early

Dirty, rotten,shredded towels and bed linens,disgusting smell. Blood on the restaurant floor. We were afraid of finding bed bugs and saw silverfish.

6/10

Pleasant

23 Feb 2016

Verified traveler

OK

The photos exaggerate the condition of the hotel. In fact, its kind of worn and shabby. But its clean and well situated. But certainly not charming.

6/10

Pleasant

20 Feb 2016

Verified traveler

The hotel really needs to up grade very out of date for that big of a hotel

Partner

8/10

Excellent

15 Jan 2016

Mark

Good value

Decent hotel for the price. Nothing fancy but overall good stay.

8/10

Excellent

04 Jan 2016

Taylor

Great view of Campeche!

The location of this hotel was great. Located just outside the gate towards the water, the views of Campeche are fantastic. Walking distance from great food and entertainment as well as the city central plaza.

Family

8/10

Excellent

02 Jan 2016

Verified traveler

Take care we were given keys to 2 rooms that were still occupied before we got our room!

Family

8/10

Excellent

25 Jun 2015

Verified traveler

Nice!!!

Good location, clean rooms, Nice view from the room.

2/10

Poor

24 Jun 2015

Verified traveler

Total dump. Shockingly bad.

Disgusting hotel. I have pictures that will shock and amaze.

6/10

Pleasant

29 Mar 2015

Eva

Great location with a huge pool

This hotel has seen better days, but it is in a great location (steps away from the walled city and also the malecon) with a sea view. The best feature is a HUGE pool, which was clean and great for swimming laps. We did not try the restaurant as there are so many other options near by to choose from which were rated high on Tripadvisor.

Partner

4/10

Poor

23 Mar 2015

Let-down Gringo

It´s seen better days -- about 50 years ago

Nothing I wanted in this crumbling place was there. My two biggies, after the waterfront location, were air conditioning (since it´s beastly hot and muggy in Campeche) and a business center (so I can check e-mail on a PC, since there internet cafes are super-rare in Campeche). There was no business center at all, and the desk staff had no clue where the nearest internet cafe was. But worse was the AC. I´m no mechanic, but I think they use swamp coolers . . . which is WAY different from the AC that USA residents know . . . and even then, it was a weak old system. Even overnight, I don´t think it got below 75 (and muggy), and there was no opening the window at night or in the morning because there is no screen in a tropical (meaning, mosquito-rich) environment. Beyond that, I´m not sure where they got the room photos that they post online, but it sure as heck ain´t the same building in the same century. VERY inaccurate. So while the location and price are good, the mis-representation is not.

2/10

Poor

17 Mar 2015

Barry

Not good value for money - very small room

Extremely small room and difficult to get to the window as the bathroom eats into the space.

Family

6/10

Pleasant

08 Jan 2015

Verified traveler

Great room for the price.

We paid 35.00 a night and were very satisfied for the price. It does not look great from the outside but the rooms were clean and in very good condition. If your looking for a vacation hotel I would recommend another but if your doing business its a great deal.

6/10

Pleasant

31 Dec 2014

mex180

Inexpensive hotel with sea view

We found the bell boy sleeping outside our room on the luggage trolley. When we returned an hour later he was still laying there but was now texting on his cell phone. He never bothered getting up.

2/10

Poor

30 Jun 2026

Carlos

Pésimo servicio, no facturan y no hay agua caliente

Business

2/10

Poor

26 Jun 2026

Luis Manuel Proal

El AC no funcionaba bien, en las regaderas no salía bien agua, habia animalitos tipo chinches y cucarachas pequeñitas por todos lados, me cambiaron 3 veces de habitación, el personal muy consiente de los problemas y las limitaciones, fueron muy atentos y serviciales, pero la infraestructura dejo mucho que desear

Self

4/10

Poor

14 May 2026

José G

Está muy viejo y descuidado, además de que no facturan

8/10

Excellent

11 May 2026

JUAN

Excelente ubicación. Desayuno con casi todo empaquetado y poca variedad.

Self

6/10

Pleasant

19 Nov 2025

Elizabeth

Se puede mejorar el mantenimiento en varias zonas del hotel, recepción,elevador, baños de las habitaciones (presión y agua caliente) . Falta iluminación en algunas zonas. Mejorar limpieza.

Leisure Family

4/10

Poor

11 Nov 2025

Alejandro

El hotel es demasiado viejo y está muy descuidado, el olor dentro de las habitaciones no es muy agradable, el sanitario tenía problemas de llenado del tanque, se tardaba en volver a llenar como 20 minutos, había una gotera que caí del piso de arriba del baño, que olía feo, lo reportamos y nos dijeron que debía reportarse antes que hicieran la habitación.

Business

2/10

Poor

06 Nov 2025

Ruben

Si

6/10

Pleasant

02 Nov 2025

María Teresa

Darle mantenimiento a todo el hotel, su ubicación es excelente y es un hotel grande que me imagino en sus buenos tiempos era de los mejores pero ya esta viejo y descuidado

10/10

Exceptional

02 Nov 2025

María Teresa

Le puse excelente porque fue rapida el check in pero al hotel le falta una buena remodelada y mejorar la limpieza de las habitaciones y en general del edifcio

Business_and_leisure Family

6/10

Pleasant

27 Oct 2025

Susana

El lugar es grande, pero está muy descuidado no lo han dado mantenimiento al moviliario , baños y zonas comunes. Así decae y no dan ganas de regresar. Lástima porque esta bien ubicado.

Leisure Partner

10/10

Exceptional

03 Oct 2025

Octavio

Un hotel sencillo con todos los servicios

No tenía servicio de teléfono ni internet en la habitación que nos dieron.

Y no sé si por la lluvia que cayó en la mañana, había una gotera en el baño

Business_and_leisure

10/10

Exceptional

28 Sep 2025

Alex

Está viejito el hotel, pero es tranquilo, es limpio, excelente flujo de agua caliente, tiene estacionamiento amplio, la vista de las habitaciones al mar están insuperables, está enfrente de lo interesante en el malecón y de la ciudad amurallada. Regresaré con toda mi familia en diciembre.

Business Friends

2/10

Poor

26 Sep 2025

Javier

Espere porque según no estaba confirmada la reservación y luego no facturan

Business

6/10

Pleasant

24 Aug 2025

Andreas

Der Pool war okay. AirCondition sehr laut

Leisure Partner

4/10

Poor

02 Aug 2025

Abel

Falta de atencion

Urge un restaurante

Business

4/10

Poor

30 Jul 2025

Samantha

el hotel muy viejo y feo pero la ubicación muy buena

Leisure Family

4/10

Poor

09 Jul 2025

LUIS GERARDO

Viejo sucio descuidado elevador sucio viejo con mal olor

Business Partner

2/10

Poor

24 Jun 2025

Benjamin

Muy mala administración

Muy mal no tiene sistema para facturar y todo muy descuidado.

Business

8/10

Excellent

24 Jun 2025

Jorge Arturo

Excelente ubicación si vas en plan de turista. A unos pasos del centro histórico y del malecón.

Leisure Friends

4/10

Poor

18 Jun 2025

JOSE ANTONIO

Muy descuidado

Partner

2/10

Poor

15 Jun 2025

hugo arceo

Pesima recepcion, pesimo y abandonado edificio. Ademas al margen de la Ley ya qye por ordenes de los dueños segun la recepcionista no dan facturas

Business

2/10

Poor

03 Jun 2025

Joel

hotel extremadamente viejo, descuidado y feo

Business

2/10

Poor

21 May 2025

Verified traveler

Hotel muy descuidado, sin mantenimiento

10/10

Exceptional

16 May 2025

Aaron Joel

Un excelente Hotel, me recuerda las instalaciones de hoteles internacionales, excelente ubicación, y el trato es extraordinario, muy recomendable

Leisure Family

4/10

Poor

09 May 2025

María Fernanda

Mal

Leisure Friends

2/10

Poor

25 Apr 2025

Emilio

Huye

Pésimo servicio. Fui de viaje de negocios y no me quisieron facturar, no había wifi en ningún lado. En la habitación había cucarachas, sábanas sucias y toallas percudidas. La alberca es grande y también se veía muy sucia.

Business

8/10

Excellent

20 Apr 2025

Pablo Emmanuel

Está muy bien ubicada pero ya ocupa mantenimiento total

6/10

Pleasant

20 Apr 2025

María

Está muy abandonado el hotel, el baño estaba sucio y sin toalla de manos, no hay amenidades y solo en uso un elevador para tres personas, viajo con adulto mayor y es molesto esperar

Leisure Family

2/10

Poor

22 Mar 2025

José Manuel Zepeda

Me hospede en este hotel porque no había disponibilidad en el hotel Gamma, venía principalmente a un evento en ese hotel mencionado.

No recomiendo quedarse en el hotel Baluarte a pesar de su cercanía

Leisure

8/10

Excellent

27 Feb 2025

Darcy

Me gustó en general, pero no sé iba bien todo cuando ibas al baño

Leisure Family

6/10

Pleasant

22 Feb 2025

Alfredo

El edificio está muy deteriorado, las puertas de la terraza sin abrir, la tina con llave de fregadero

Leisure Family

4/10

Poor

09 Feb 2025

Bruno

Aire acondicionado muy ruidoso

6/10

Pleasant

03 Feb 2025

Raul

Le falta mantenimiento y el Internet no llega a la habitación

Leisure Partner

10/10

Exceptional

17 Dec 2024

Andrea Selene

La habitación muy amplia y limpia, atención 10/10, los alrededores muy tranquilos

Leisure Partner

4/10

Poor

16 Dec 2024

Max

Muy mal administrado. Sin agua caliente. El teléfono no funcionaba. La cerradura electrónica muy deficiente. Tiene una ubicación envidiable, pero parece no importarles el mejorar sus servicios. Dos elevadores, pero solo uno en funcionamiento, PARA TRES PERSONAS solamente.

Leisure Partner

8/10

Excellent

12 Dec 2024

José Manuel

Falta mantenimiento alrededor del lobby y en la fachada externa del hotel

Leisure Partner

2/10

Poor

03 Dec 2024

jorge carrera

Viejo, sin inversion alguna, sin personal, sin servicios, no regreso. Lastima porque esta situado en una de las mejores areas de campeche

Leisure Partner

8/10

Excellent

29 Oct 2024

juan enrique

Buena ubicación falta inversión .

En general bien ,es una lástima que no le inviertan, el hotel tiene una tradición ,pero ya está envejeciendo ,el agua de la tina tarda mucho en filtrase .
El loo no triste , la cortina rota .detalles que se pueden cuidar , quizás habilitando una parte del hotel primero y después otra . El estacionamiento está lleno de baches .

Friends_and_family Family

6/10

Pleasant

11 Oct 2024

Alejandro

Es un hotel ya muy viejo y con nada de mantenimiento. Lo bueno son las habitaciones amplias.

6/10

Pleasant

09 Oct 2024

Elba Miriam

Es un edificio ya antiguo, nos tocó un cuarto que el aire condicionado tenía filtración, y a la ventana se le filtraba el agua de la lluvia, no contaba con botellas de agua en la habitación, las sábanas y toallas también ya se veían algo acabadas. Lo único que si es de reconocer es la excelente atención de los señores de en la noche que estan en la entrada del Hotel

10/10

Exceptional

28 Sep 2024

Angel

Excelente servicio muy bonito y muy impecable las instalaciones muy cómodo buena vista no me puedo quejar quedé satisfecho con mi estancia muy recomendable.

Leisure Partner

10/10

Exceptional

27 Sep 2024

JUAN

Todo muy bien atencion excelente

8/10

Excellent

17 Sep 2024

JOSE MANUEL

Buena atención, buena ubicación, el único inconveniente es en fechas patrias, no garantizan estacionamiento. El horario de salida es a las 11 am, lo cual se me hace muy temprano. Los muebles un poco antiguos. Sin embargo, el costo lo hace accesible y confortable.

Friends_and_family Family

6/10

Pleasant

17 Sep 2024

Cynthia Paula

No me gusta

Leisure Partner

8/10

Excellent

26 Aug 2024

Luis

Muy cerca de lo esperado en Centro Histórico la ciudad alrededor del hotel muy bien El Malecon y Museo a un costado de La Puerta del Mar

Partner

10/10

Exceptional

27 Jun 2024

Gustavo

Cómoda y tranquila

Friends_and_family Family

2/10

Poor

26 Jun 2024

Miguel

La ubicación está bien pero como es posible que para un evento tan grande en Campeche donde había tanta gente no tenían agua caliente es un hotel y no hubo durante la estancia

Business_and_leisure Self

8/10

Excellent

27 May 2024

ALBERTO

No tiene restaurante