The Ummed Jodhpur

India , Jodhpur
Jodhpur, Banar Road
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50 reviews shown

6/10

Pleasant

28 Feb 2026

Michelle

Room a little tired, no mini bar, needs a lick of paint. Staff ignored me totally at breakfast whikst buzzing like flies around others

Self

6/10

Pleasant

23 Feb 2026

Ria

This is not 5-star hotel. Property has a charming architecture but interior is dated. Rooms are big but upholstry dirty. pillows dirty . carpets in hallway dirty and smell bed. we had 2 rooms booked , but were seperated on on opposite ends for first night. Food was included and was ok. our safe would not open and we had to call the security guy to open that took 1 hr.
Location is also very far from airport and too much construction right outside of the hotel .

Family_with_children

6/10

Pleasant

15 Feb 2025

Nivedita

The property looks old and decrepit. The spa was not functional. It did not have a resort feeling to it. It was modest. The rooms were clean but the beds and towels were old. The tub did not drain well. It was very basic. They have much upgrading to do.

Leisure

10/10

Exceptional

04 Jan 2025

Ruchi

This is a grand Palace, however, very few visitors, even in the midst of the peak season because of the poor maintenance as well as limited services. Our showers as well as toilet was in terrible shape. Go else with the worst I ever seen in my trip for a long, long time.

Leisure Friends

2/10

Poor

19 Dec 2024

Verified traveler

Pathetic

Staff is not cooperative…not a good experience!

Friends_and_family Family

2/10

Poor

04 Jan 2024

Samirkumar

Very poor customer service and deserve not more than 3 stars for their service, offerings and behavior. I would like to get my money back from this hotel. The room does not have standard items! Just the look and name including alace does not give that feeling. Please stay away from this property.

Leisure

8/10

Excellent

01 Jan 2024

Verified traveler

Location is the main problem. It is too far away from everything and no nice restaurants close by. The food is so-so in the hotel restaurant and way too expensive for the quality.

Friends_and_family Family

2/10

Poor

29 Dec 2023

Jay

This should be a last resort booking …

This was one of the worst hotels we stayed at during our trip to India. Our rooms were not even ready by 12 pm. So, we left to do sightseeing and returned by 8 pm only to find that they did not have the rooms we had pre-paid for. Finally after a lot of arguing and waiting for 45 mins, the rooms became magically available, thanks to the intervention of one of the managers who was actually very helpful. When we got to the room, the fridges in the rooms were not working, the mattresses were so soft, they felt like they were 20 years old. Finally, when we were checking out just 8 hours later, we were being over-charged for multiple breakfasts which we did not have. The employee at the front desk was so rude and unprofessional during the check-out. He slammed his hand across the desk and flung all the papers on the floor towards one of the other employees. To make matters worse, there were other guests also experiencing similar issues as us. I told them my family had a flight to catch and I couldn’t waste any more time, but still he was not helpful. At 6:30 am, finally a manager (Sunil) was called and he helped us clear up the mess. In short, the managers were great, the employees, not so much.

The property has potential, but lots of changes must be made to achieve a 4 or 5 star rating. At best, I would give this property a 2 star rating today. Hope this is helpful.

Friends_and_family Family

2/10

Poor

17 Nov 2023

rita

palace only in looks

The map location was incorrect and wasted time and effort. Hotel room phone was not working nor was it rectified even after repeatedly telling. food was good and the ambience good but customer service attitude was lacking

Business Self

2/10

Poor

20 Feb 2023

Jagdish

Dirty hotel

Unfriendly staff. Dirty bed sheets- Unhygienic atmosphere. Glass widows dirty and never cleaned.

Partner

2/10

Poor

29 Dec 2022

Divyesh

This place is only 2 or maximum 3 star property. We paid for 5 Star and recd. only 2 star. Total rip off.

Business Partner

6/10

Pleasant

28 Dec 2022

Bharat

The hotel from the outside and lobby is good. Especially their lawn and front lawn is really nice. Their bedding cleanliness really was a disappointment. They should really consider changing those with new ones very soon. The bathroom bath tub curtains were really old as well. The staffs in the front desk could do better and the food hall was ok.

Leisure Family_with_children

6/10

Pleasant

09 Dec 2022

rakesh

Restaurant food was excellent. They need to upgrade their services. Staff was very cooperative and helpful.

Only major shortcoming was housekeeping.

Business Family

6/10

Pleasant

11 Jan 2022

Umang

Ambience and food.

Not very happy with the welcome and room service.

Leisure Partner

2/10

Poor

25 Dec 2021

Jigar

I absolutely did not enjoy the stay and will never recommend anyone to visit this property as it lacked basic amenities like poor bed mattress and cold water in the shower. I would have been happier staying at any other hotel but this one

Leisure Family

6/10

Pleasant

30 Jan 2020

Sohil

It definitely not a 5 star at all

It was alright , they need to keep property clean and have to get bed sheets and pillows changed Caz it was smelly and dirty , after that it was little better

Friends_and_family Family

4/10

Poor

18 Jan 2020

Sandeep

The room lacked expected amenities like washroom accessories shaving & dental kits, only one soap between wash basin and bathing areas, no hand towels, no bathroom slipper or bathrobe. They could not change the spring mattress that was too sinking for our spines. Food was tasteless and half the items not available. Breakfast spread was ordinary and most items were cold.

Friends_and_family Family

4/10

Poor

08 Dec 2019

Sophie

It’s just a 3 star category hotel, with very basic amenities and unhelpful, unfriendly staffs. Outdated old rooms and poor quality shower.
How on earth this can be a five a star hotel.
It’s tucked away from the city. And takes at least 1/2 hour to get to the attractions. If you want to stay at a three star property far away from the city, this is for you.

Leisure Family_with_children

10/10

Exceptional

31 Jul 2019

Verified traveler

Great ambience, lovely breakfast spread. Food in hotel is pricey though

Leisure Family

2/10

Poor

12 Mar 2019

Verified traveler

The pictures of the property shown on Expedia is nowhere close to the reality. It’s a very badly maintained and terribly managed property. The staff was untrained and unprofessional, property cleanliness was very poor, bathrooms were horrible, and the overall experience was just not what we expected when booked the hotel. This property is marketed as a heritage hotel and they try to give an impression as if it’s one of the palace style heritage hotel, which is absolutely misleading. It’s a cheap quality hotel; the services, staff and the overall feel of the hotel is very much like a Motel or a road side Inn. Stay away from booking this hotel, it’d be a huge mistake.

Leisure Family

2/10

Poor

22 Feb 2019

Verified traveler

This was a really bad managed hotel. We had a large suite which did not have hot water till a huge wedding part arrived day after we got there. Low water pressure. Leaking ceiling into our room (to be fair they fix that), leaking kettle, not working tv, no chairs on the outside balcony, no newspaper delivered, blocked shower drain and loose toilet seat. Then there was the staff and restaurant. Bad staff training, being ignored in the bar are and very poor service with cans just put in front of us, no ice put in glass no service offered. Ignored in reception. Poor choice for breakfast when wedding appeared. General very very poor service and attention being this was a 5star hotel.

Leisure Partner

2/10

Poor

19 Feb 2019

Verified traveler

Poor service
Rip off for transport to airport
Charges 4 times compared to Uber

Leisure Partner

6/10

Pleasant

09 Jan 2019

Verified traveler

The property has seen better days, but keeps going as though it was still a top-of-the-line hotel. It isn't.
It comes down to the fact that the staff are eager but poorly trained, being more intrusive than helpful, and often more concerned with their interactions with each other than providing what is actually needed for the guests..
Food is above average.

2/10

Poor

29 Dec 2018

Verified traveler

Not 5 star. More 2 star. It is dirty, rude staff - not all some really tried and many things broken including toilet, door handles etc. very poorly managed

8/10

Excellent

15 Dec 2018

Verified traveler

so big hotel, and so big room, but the facilities ia too old. and balcony is occupied by birds, so dirty.

2/10

Poor

30 Nov 2018

Verified traveler

The property is rated as 5 star at the Expedia site.i would give it a 3 star!

10/10

Exceptional

19 Nov 2018

KumarJain

Fantastic place and great hospitality . Best place to visit in Jodhpur

10/10

Exceptional

03 Nov 2018

Jayshree

Nice hotel , friendly staff also food was nice room was clean and tidy

10/10

Exceptional

19 Aug 2018

Verified traveler

Hotel is excellent but 10 km far from city Jodhpur

10/10

Exceptional

11 Feb 2018

Raj Kumar

Nice

Great place

Family

10/10

Exceptional

05 Aug 2017

Jay

Memorable stay!

Great ambiance! Had a memorable stay. Keep up the good work!

4/10

Poor

20 Jul 2017

Verified traveler

More geared to large wedding events

Little atmosphere a very large hotel not great for individual travellers.
The external impression is strong, inside is a bit more functional.

4/10

Poor

18 Apr 2017

Verified traveler

Good looking hotel, but....

What could have been a superb experience considering the look of feel of the hotel, instead turned out to be a dreadful experience. The bathtub drain was clogged and in spite of their best efforts, they could not fix the problem. The mattress was terrible and gave us backache. The air conditioner was also not working at full capacity. We complained and the hotel was prompt in moving us to a new room but when we inspected the new room we found the same problems. Never again!

10/10

Exceptional

04 Mar 2017

Sunil

NICE HOTEL ADJOINING MAIN HIGHWAY

Big rooms, swimming Pool, horse riding, Peacocks and lush green garden for morning walk. Nice fooding.... Really amazing staying experience

8/10

Excellent

14 Jan 2017

Anonymous

Beautiful hotel on the outskirts

Gorgeous hotel building, but service in the dining hall is pathetic if you order a meal. They took more than an hour to prepare lunch, dinner orders for a la carte orders!!! When we inquired about it - they came up with lame excuses that we had ordered a Jain meal (no onion, garlic), so it took them extra long to wash pots and pans and cook simple meals! This used to be a Taj hotel until early last year - so the building, room, lawns are beautiful, but the hotel staff appears to not have much clue about hosting international travelers (I only say this because perhaps Indian residents are not bothered by the incompetence). Talking to the front desk/conceirge was a fruitless exercise - they were unhelpful at best! I hope the new owner gets his staff trained because it is a beautiful hotel that should be patronized, if the staff and kitchen are better.

6/10

Pleasant

11 Jan 2017

Vinay Kumar

Very grand infrastructure, poor service

Please do not confuse this property with the Umaid Bhawan Palace hotel - at one point of time both were maintained by Taj Group which could be the cause for confusion for many - it was for us at least. Clearly, the property has seen better days. The building, lawns, and overall infrastructure are magnificent. Even the road leading up to the entrance of the Hotel is very nice. The disappointments start with the upkeep of the infrastructure - wall paintings were peeling, bathrooms are clogged,
Service quality is poor, to say the least. We only used the restaurant for breakfast but called for room service. The room service was delayed, and not delivered correctly. By the way the prices on the menu were exhorbitant - much higher than what a 3-star hotel such as The Ummed should deserve.
If you do not set your expectations very high, you will be able to enjoy the stay at Ummed

8/10

Excellent

08 Jan 2017

Elena

A Quiet Oasis far from the Hustle and Bustle

The Ummed is a great hotel if you are looking for something quiet, pretty and peaceful. After experiencing loud honking from buses, cars, rickshaws and motorcycles at a decibel level that will compromise anyone's hearing, this factor is not to be underrated. The Ummed is about 6 miles away from Jodhpur's center, which for us it was great. the property is beautiful, although no longer in a great area, it must have been fantastic once upon a time. It feels like a wealthy man's palace, although clearly built as a hotel. One is surrounded by beautiful gardens, and fountains. I would say that the hotel probably is due some face lifting, as the furniture is showing its age, but it is very clean, large rooms, good bathrooms, and wonderful service. It is a very good bang for the buck, and transportation to and from the city easily available by asking for a cab with the hotel concierge.

Family

8/10

Excellent

05 Jan 2017

Verified traveler

Good experience overall. Wish the hotel offered an extra bed instead of a mattress for a third person per room.

Family

8/10

Excellent

05 Jan 2017

Keith

Great property but even better staff

We stayed three nights at the Ummed. The property is beautiful and well maintained but the staff really completed our positive experience. From our initial front desk check-in, to housekeeping and food and beverage staff they were all friendly and focused on service. We normally would not eat in a hotel restaurant, preferring to venture into the city, but since we were traveling during demonetization and rupees were difficult to come by we decided to have our first dinner at the hotel were we knew we could pay by credit card. the food - a buffet - was fresh and very good. the staff were truly outstanding. Exceedingly friendly and helpful. we enjoyed the experience so much we dined there on our last night as well.

Family

4/10

Poor

25 Dec 2016

Verified traveler

Very disappointed with room and food. Presented online incorrectly. Very run-down.

2/10

Poor

23 Dec 2016

Asha

Definitely a 2 star property!

Worst stay after booking delux double beds they gave us 3 couples twin rooms.after check in when we would call the reception for any work the manager on duty would either disconnect the phone or not pick up.

Partner

10/10

Exceptional

20 Dec 2016

Saurabh

Beautiful

Family

8/10

Excellent

29 Nov 2016

Ajay

Good economical option.

We got a smoking room which was changed immediately to non smoking on request. Unfortunately we could not connect to the WiFi during the stay.

Partner

6/10

Pleasant

25 Oct 2016

Miles

Pleasant hotel,Ok if you dont need a shower,I did the swimming pool,Plenty of cold water,No hot

10/10

Exceptional

13 Sep 2016

Crystal

Short stay but lasting impact

This hotel is absolutely beautiful. You don't feel like you're right on a main road in Jodhpur because the facilities/grounds are massive. Feels like a secluded resort which is very relaxing. Beautiful peacocks wandering.

Staff was extremely attentive, always helpful, and VERY accommodating so thank you for that. The room and everything else was spotless. If

10/10

Exceptional

28 Jul 2016

YMA

Great Hotel Outside Jodhpur's Busy Area

I enjoyed the quietness of the hotel. It has a huge lobby and a quad to walk around. The hotel was far walking distance from the Jodhpur's busiest area. A driver is a must to get to the fort.

6/10

Pleasant

27 Jul 2016

Saurabh

Stay was allright however i had to face problems of Wifi access in the rooms
The hotel management was failed to give acess in the rooms due to some techinical error.
I believe a caliber hotel like them could have rectified in 1 day but they were not able to do it till my stay for 3 days.

This was dissapointing.

Family

8/10

Excellent

11 Jul 2016

Jodie

Lovely place to stay in Jodhpur

The Ummed was just a gem, a little off the beaten path but we loved that. It was a quiet environment. Incredibly attentive and helpful staff. Food was delicious and so reasonably priced... even when ordered in-room. It wasn't THE most uppdated hotel in the whole world, but I would definitely stay there again.

10/10

Exceptional

18 Oct 2017

KuangYao

不錯的飯店

飯店人員親切，check in時還提供毛巾跟迎賓飲料能洗淨旅程的疲憊，而且還免費幫我們寄明信片。

Family

4/10

Poor

06 Oct 2017

RICARDO

DECEPÇÃO EM MEIO A MARAVILHAS

Este foi o único hotel que nos decepcionou numa viajem de hotéis maravilhosos. O hotel em si não era decepcionante, apesar de pequenos detalhes na manutenção que faziam parecer que o hotel, que tem cerca de 15 anos, parecesse ter pelo menos o dobro da idade. O que realmente foi decepcionante foi o atendimento. Em primeiro lugar, reservamos através do sita Hotéis.com e escolhemos quarto com cama King e não-fumantes; recebemos quarto com duas camas Twin e para fumantes. Como não se espera este tipo de coisa de hotel classificado como de 5 estrelas, o que precisa ser revisto, pois não é deste nível, demoramos a perceber o erro, o que só piorou a coisa. Também tivemos que trocar ou remagnetizar nossa chave 5 vezes numa estada de 2 noites, sendo que numa delas em seguida, pois a primeira remagnetização não funcionou. Por fim, no momento do check-out verificamos que uma das notas de consumo, do jantar da primeira noite no restaurante do hotel, foi lançada em duplicidade na conta, e apesar de óbvio, foi duro convencer o hotel do erro. No mais, a lamentar a falta de cuidado na conservação do hotel e da piscina, que apesar de bonita apresentava azulejos descascados e soltos. Decepcionante.

Partner