Quality Inn & Suites Riverfront

6/10

Pleasant

30 Mar 2026

Brian

Stafff friendly and parking easy. Breakfast is served to late to try.

8/10

Excellent

30 Mar 2026

Marilyn

Internet was fast.
Fresh breakfast every morning

8/10

Excellent

29 Mar 2026

Valerie

Clean simple stay. Great to have parking. I will use this location again.

Family

2/10

Poor

24 Mar 2026

Raina

Very dirty room

8/10

Excellent

23 Mar 2026

Dale-Ann

There is no pool at this property. However the hotel is located close to shopping and other amenities.

8/10

Excellent

22 Mar 2026

Luke

Great value, room was quite spacious and decently appointed. Housekeeping was excellent. Location is fairly close to everything you might need in Kitchener, but it's entrance and exit can be a challenge to access at busy times of day. The breakfast was adequate, better than a typical continental breakfast, but the coffee was not good (putting it nicely) and the hot food (eggs and a meat) was mediocre at best.

Family_with_children

6/10

Pleasant

22 Mar 2026

Limber

Has easy parking spot, the customers services exelente very friendly at the fron desk

Self

10/10

Exceptional

22 Mar 2026

Abdullah

Excellent condition and nice room service

Partner

6/10

Pleasant

20 Mar 2026

James

It was nice enough. Older. Looked it's age, but not unexpected.

Self

10/10

Exceptional

20 Mar 2026

Maureen

Room was clean, hot breakfast included was amazing and price was great!!

6/10

Pleasant

19 Mar 2026

Amir

Fried egg was so bad

10/10

Exceptional

17 Mar 2026

paul

Good location 👌

Self

6/10

Pleasant

16 Mar 2026

Terra

The front entrance to the hotel wasn’t great but once in our room no issues

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Tammy

Last minute, great price, and clean!

4/10

Poor

15 Mar 2026

Michael

Teenagers were allowed to have a massive hall party all through the night. Staff could not do much about it.

Family_with_children

6/10

Pleasant

15 Mar 2026

shianne

Room was clean and the staff were very helpful and nice. One thing to note is that our shower didn’t have any warm water even after letting it run for over 10 minutes which was a bit inconvenient but overall was an okay hotel.

8/10

Excellent

13 Mar 2026

Mylea

Decently clean room, little details missed ( hair in bed that was not mine) very spacious, front desk was kind but could’ve been more engaged and slower when discussing things

Self

4/10

Poor

13 Mar 2026

Peter

Very old equipment. No USB charger but they have a plug for landline telephone. Shower barely works. Very noisy doors slamming everywhere even at night

6/10

Pleasant

12 Mar 2026

Jacqueline

Basic hotel room for a hockey tourney

8/10

Excellent

11 Mar 2026

John

Good breakfast comfortable bed

Partner

6/10

Pleasant

09 Mar 2026

Joyce

Our room had no hot water. It was tepid at best. No, usb ports in the rooms to recharge phones. Otherwise, it was a decent experience.

Partner

2/10

Poor

04 Mar 2026

Mila

It was dirty, the shower was gross and had old hair in it, the carpet had crumbs everywhere, the sink had dirt in it, there were people knocking on the glass door in the morning, and the key cards were not working well, glitching and gave us trouble getting back into our room. it was just not a pleasant stay. Definitely need to change these things and have better security because having people roaming around knocking on the doors is quite scary.

Partner

6/10

Pleasant

01 Mar 2026

Malcolm

Room was a bit unclean but otherwise no issues

6/10

Pleasant

01 Mar 2026

Danny

The temp of the room was not pleasant either too cold or too hot....and and shower was dripping instead of regular flow.

Self

10/10

Exceptional

26 Feb 2026

Taylor

Amazing place definitely recommend very clean and friendly staff

Partner

4/10

Poor

25 Feb 2026

David

Door was broken and would not lock.

8/10

Excellent

23 Feb 2026

Claire

parking

8/10

Excellent

23 Feb 2026

Danny C

Clean, room is good.

2/10

Poor

22 Feb 2026

Ryan

Room was falling apart. Our room smelt like onions. Very dated. Plug in the bathroom had a broken prong stuck in the receptacle. Thankfully we were only there to sleep.

10/10

Exceptional

22 Feb 2026

Remil

We had a very pleasant stay at the Quality Inn in Kitchener. The rooms were clean and well-maintained, and we really appreciated the complimentary breakfast—it was a great start to our day. The staff were all exceptionally friendly and welcoming, which made our stay even more enjoyable.
The only disappointment was that the EV charging cables had been cut and stolen, so we couldn’t charge our vehicle during our visit. Of course, this wasn’t the hotel’s fault, but it would have been convenient to have a functioning charger on-site. Overall, we would definitely stay here again and recommend it for its cleanliness, hospitality, and value.

8/10

Excellent

18 Feb 2026

Robert

Service

8/10

Excellent

18 Feb 2026

Chris

.

Self

4/10

Poor

17 Feb 2026

Melissa

Our room keys had to be fixed multiple times. Lamp shades were filthy. Fridge didn’t work. Bed skirt was filthy. Mold all over ceiling in bathroom. Bath tub was rusty around the hardware and dirty. There was a pedofile there the first night and cops had to come. We checked out a night early because of everyrhing and it smelled like very strong pot the evening we decided to leave.

Leisure Family_with_children

10/10

Exceptional

16 Feb 2026

Joan

Location was excellent, apartment style units very comfortable and convenient.

2/10

Poor

16 Feb 2026

Natalie

Room was very dirty. Microwave door was left open upon arriving. Someone had cleared warmed up food. Very bad smell in the room that would not leave. I called down to see if I could move rooms and was told fully booked. I found out that a friend checked in an hour after me and was able to have her choice of room.
Door would also not close correctly as it looked like it was kicked in at some point.

Leisure Family

8/10

Excellent

16 Feb 2026

Toan

Room leaniness, parkings.

Self

8/10

Excellent

15 Feb 2026

Shannon

Nothing stood out. Ok motel. Continental breakfast was good. Needs and update. Patio doors didn’t lock and the bar was not reliable. Table in room too big and difficult to get around. Not enough plugs

Business

8/10

Excellent

15 Feb 2026

Carl

Clean but outdated

Friends_and_family Family

6/10

Pleasant

15 Feb 2026

Stuart

The hotel is definitely old and dated. It could use a some work, but for the cost, it wasn't bad. It was nice breakfast was provided. We were there for a cheer completion, so the hotel was full of young ladies. A gentlemen decided to flash a group of them - it was reported to the police, but I guess it was a busy night in Kitchener and it took over 2 hours. The guy was not arrested as he denied it and the hotel allowed him to stay - not impressed as they should have asked him to leave given what was happening in hotel.

Friends_and_family Family

8/10

Excellent

10 Feb 2026

Sadie

Clean, quiet, nice staff

10/10

Exceptional

07 Feb 2026

Steve

Our first time in Kitchener and we were ,looking for a place to stay for a couple of night close to the hospital. Judging from te reviews, we decided to book. Great choice! The place was very clean, staff super nice and accommodating (we had to extend our stay due to unexpected circumstances and a snow storm) Hot breakfast and coffee and all at a great price. Highly recommend!

Business Partner

10/10

Exceptional

06 Feb 2026

george

great place

Partner

10/10

Exceptional

05 Feb 2026

Gail

The room was very clean. Bed was exceptionally comfortable.
Continental breakfast quite acceptable.
Staff friendly, professional, and efficient.

6/10

Pleasant

04 Feb 2026

james

To much noise

6/10

Pleasant

02 Feb 2026

james

Very dated rooms and cracked bathroom ceiling

Leisure Partner

2/10

Poor

01 Feb 2026

Chelsi

The room was dirty hairs all over the bathroom floor. The site posted electric car charger but they were missing xables. And apparently has been missing since st Patrick's day last year according to the front desk as they insinuated that the cables where taken by someone with an electric car \"as that's what happens when. You offer free charging\"

Business Self

8/10

Excellent

01 Feb 2026

Danny C

Clean room

Business

6/10

Pleasant

01 Feb 2026

Karen

Price was good but water took 10 min to turn warm in shower and bed had hair in it.....did the sheets even get changed?? Cleanliness is everything in my mind so I will not be staying here ever again.

Leisure Family

8/10

Excellent

28 Jan 2026

Chris

.

Business Self

4/10

Poor

28 Jan 2026

Faheen Andy

Hotel was bad, not modern whatsoever, bad smell, not very clean, and they had a weird super loud alarm that kept going off while you sleep and after. Would not recommend.

Leisure Self

6/10

Pleasant

27 Jan 2026

Brian

Parking lot was unplowed. No salt on driveway.

10/10

Exceptional

23 Jan 2026

Teresa

Room was clean and staff was friendly and helpful.

Leisure Family

10/10

Exceptional

20 Jan 2026

Erica

Very friendly and welcoming staff, and a great breakfast. Our room was comfortable, quiet, clean and conveniently located on the bottom floor so we could use the sliding glass door to go to and from our car. The hotel is located a short drive from the airport, which was super convenient for us as we were picking up someone from an early morning flight.
We had a lovely stay, I would definitely book here again when visiting Kitchener or catching a flight from Kitcgener/Waterloo.

Leisure Family

10/10

Exceptional

20 Jan 2026

Amanda

Always enjoy my stay

8/10

Excellent

19 Jan 2026

Chris

.

Business Self

2/10

Poor

14 Jan 2026

Melissa

The room had a flashing light that kept me up all night. I then had to try and get a hold of the manager 3 times before I received a call back only to be told that I should have switched rooms in the middle of the night. Which also would have been a terrible experience. I am not the first person to complain about this and feel the management is trying to not address the situation. A simple solution is to apologize about their experience and refund the money the customer paid - but manager was unwilling to do that showing the lack of care.

Business Partner

10/10

Exceptional

12 Jan 2026

Bernadette

Staff was very well trained attentive to our needs. The rooms were clean and lovely.

Leisure Family

8/10

Excellent

12 Jan 2026

Chris

.

Business Self

8/10

Excellent

10 Jan 2026

dan

Yes

Leisure Partner

10/10

Exceptional

10 Jan 2026

Michael

Room was adequate. Staff were friendly and professional.

Leisure Partner

10/10

Exceptional

10 Jan 2026

Patty

Nice large clean room with really big queen beds.

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Syed

Room was good

8/10

Excellent

07 Jan 2026

Julia

Front desk staff were welcoming.

10/10

Exceptional

06 Jan 2026

Victor

Great

Leisure Partner

10/10

Exceptional

05 Jan 2026

Dan

Lean room

10/10

Exceptional

04 Jan 2026

Lenin

The breakfast was very tasty and the staff was very friendly.

8/10

Excellent

03 Jan 2026

Mushfiekah

Room was nice and clean
Suitable for our stay over

Leisure Family

8/10

Excellent

02 Jan 2026

Kathy

Friendly staff

Leisure Family

8/10

Excellent

02 Jan 2026

Michael

Room was clean and the staff were very helpful.

10/10

Exceptional

01 Jan 2026

Gabriela

Room was comfortable and clean.

Leisure Family

10/10

Exceptional

01 Jan 2026

David

Good!

2/10

Poor

29 Dec 2025

Alieu

Very bad and dirty
Absolutely catastrophic staying here

Business Self

6/10

Pleasant

28 Dec 2025

Frank

Room was in good condition although my room did not have a desk but rather a large side table the chair barely fit under. Hot water was a problem. It was necessary to run the water full on for over 5 minutes before it began to warm up. The second night of our stay parking was an issue. Both my wife and daughter use walkers and there were no parking spaces available near an accessible door which necessitated their struggling through snow to the main entrance.

Leisure Family

6/10

Pleasant

28 Dec 2025

Yushao

Not so good as claimed in the introduction

Leisure Self

10/10

Exceptional

27 Dec 2025

ITUNUOLUWA

Good staffs

10/10

Exceptional

26 Dec 2025

Indika

Clean rooms, great service including housekeeping team. Worth for money. Would like to visit again.

Leisure Family_with_children

8/10

Excellent

24 Dec 2025

Linda

Yes very clean and friendly staff

6/10

Pleasant

23 Dec 2025

Jo-Anne

The hotel needs an update

6/10

Pleasant

21 Dec 2025

christopher

Was ok

8/10

Excellent

21 Dec 2025

Neel

Good

10/10

Exceptional

18 Dec 2025

jennifer

Clean room and courteous staff. Good breakfast!

Leisure Partner

8/10

Excellent

18 Dec 2025

Barb

very friendly staff, clean and decent sized room.

Leisure Family

10/10

Exceptional

16 Dec 2025

victor

Yes it was spotless

Business Partner

8/10

Excellent

16 Dec 2025

John

check in was fast and friendly. Room was spacious and very clean.
Bed was comfy. Convenient parking was nice.
Restaurants close by.

Business

2/10

Poor

15 Dec 2025

matthew

The pillows on the bed are 12x12” way to small to sleep with they compress to nothing as soon as you put your head on them terrible. Finally the beds feel pretty comfy but are actually hard as a rock I’ve never woke up more sore in my life. Never staying here again.

Leisure Partner

8/10

Excellent

13 Dec 2025

Raymond

Check in was quick and easy. Staff were helpful. Room was clean and bed was comfortable Heater in room was loud but we got use to it. Hot items at breakfast were limited and not very good

Business Partner

6/10

Pleasant

13 Dec 2025

Adrian

Staff was great. Washroom paint on ceiling peeling, old wallpaper peeling. Shower needs new grout. Expensive for level of hotel.

Business Family

2/10

Poor

13 Dec 2025

Randolph

Room wasn’t ready for check in on arrival at 1:45 pm. Yes yes I know, 4 pm check in. So refund me for checking out at 7 am. Room floor was very drafty from the frigid outside cold weather, noisy snow removal tractor outside my patio doors, poor sound insulation etc etc

2/10

Poor

13 Dec 2025

P

Broken chair and bed bugs causing skin bumps and rash. Would give

6/10

Pleasant

12 Dec 2025

Kathleen

The room was okay, the staff were courteous. What we didn’t like were the heater controls and the light from the smoke detector was so bright and always flashing. Not to mention the mirror is placed so that the lights on it are reflected directly to the sleeping area. Not noticeable in daytime but when you’re trying to sleep, it’s annoying.

Leisure Partner

8/10

Excellent

11 Dec 2025

Adam

Bathroom didn’t lock, common theme with hotels apparently, toilet paper holder was RUSTED how that happens idk

Business Friends

8/10

Excellent

09 Dec 2025

Edward

Great