Name: Royal Decameron Punta Centinela
Address: Km. 10.5 v¡a Santa Elena, Punta Blanca, EC241702, EC

10/10

Exceptional

02 Jul 2026

Katie

Well organized

10/10

Exceptional

24 Feb 2026

Scheznarda

Amazing hotel

Partner

4/10

Poor

24 Jan 2026

Jonathan

The price is too much for what they offer.... they should serve better food i had to out of the place to eat the food wasn't good other then that the service people

8/10

Excellent

18 Nov 2025

Sandra

Staff

Leisure Partner

10/10

Exceptional

06 Oct 2025

Ricardo

Clean

10/10

Exceptional

01 Oct 2025

Katherine

One of the best places I’ve stayed at and had the most amazing vacation with my fiancé. The staff was amazing, the programs super fun, so many activities to do daily, the club was on point every day, the food delicious, the ocean clear and clean, the drinks absolutely amazing also. I would go here again, planning out next trip already! Deff 1000/100

Leisure Partner

4/10

Poor

31 May 2025

Jacqueline

food at the buffet was very limited. service was so so, there was a terrible smell all over the property.

Leisure Partner

10/10

Exceptional

06 Feb 2025

Fabian

Suave

8/10

Excellent

15 Dec 2023

Jhonny

It's always a pleasure to stay at Royal DeCameron. Security, a variety of dining options, family friendly, etc.

However, if you have a light sleep, it'd be a little hard since there's music until about 2 am (at the disco) and people start working very early. Thus, if they'd invest in room isolation, that would be great.

Moreover, I don't recommend leaving your valuables without security. Use the safe or carry your lock if you don't want to have a bitter experience.

Leisure Family

4/10

Poor

08 Jun 2023

America

The beach was nice. The bathroom was old an unsafe. Also in the dining area there 3 big cats running around loose as they pleased. That was disgusting for me. I did not know they would let cats run aorund looking for food in the dining area. This was very unconfortable for me.

Leisure Family_with_children

10/10

Exceptional

22 Apr 2023

Welford

Everything is excellent , very nice service

Family

2/10

Poor

13 Apr 2023

Luis

Overrated place, no wifi at all, bad all inclusive service, all rooms with broken AC , for the price is a very bad choice.
Will never recommend or come back again

Leisure Family

4/10

Poor

19 Jul 2022

Maria Eufemia

Pictures look different
There is no good options in food

Leisure Family_with_children

8/10

Excellent

17 Mar 2022

Maria

Is a good place.

Leisure Family

10/10

Exceptional

24 Aug 2021

Azalia

The Gym was no t too good the machine are too old

Leisure Self

2/10

Poor

18 Jul 2021

Verified traveler

Is ok

Leisure Partner

10/10

Exceptional

01 Jul 2021

Verified traveler

Beautiful place and the people are amazing and very helpful

Leisure Friends

8/10

Excellent

03 Mar 2021

Verified traveler

I like the bartender is so nice and the show is nice

Leisure Partner

2/10

Poor

24 Jan 2020

Verified traveler

There was so much hair in my bathroom , multiple friends got sick. Lack of vegetarian options. Everything understaffed. Never going back

Friends_and_family Friends

10/10

Exceptional

19 Jan 2020

Gastonsaporito

The place is very clean !
Service was excellent!
Beach was to ruff but we liked
We love Ecuador is dream land !

Friends_and_family Family

10/10

Exceptional

18 Mar 2019

Marcelo

The best barthenders everyone so nice i love this resort i cant wait to come back

Friends_and_family Partner

8/10

Excellent

18 Feb 2019

Ramiro

I would recommend this property property for families and/or traveling with friends. Check in time is 15:00 hrs (strictily) so it is advisable to book flights accordingly.

Transportation from Guayaquil Airport to Punta Centinela is 2 hours and there is Decameron counter at the Airport where you can book transportation.

The staff is friendly and willing to help, the A/C of my room did not work and I was moved to a better room. Pool activities are as expected for all inclusive resorts, two pools available and overall good. Beach facilities are really good and beach bar is just on the beach, cocktails are acceptable and beer is also available. I would suggest to improve drinks in the other bars as same cocktail taste really different from the beach bar.

Breackfast is really good specially omelettes. The buffest overall is good with different healthy options (grilled vegetables, cuscus, no sugar drinks, etc). Restaurants for dinner are ok, I would suggest the Mediterranean restaurant.

Our overall expreience in Roya Decameron Punta Centilena was really enjoyable, as I said I would recommend for short time stays or traveling in family / friends plan.

Friends_and_family Friends

8/10

Excellent

23 Nov 2018

Verified traveler

Privacy if it did not like not enough sings to find the hotel

Friends_and_family Family

6/10

Pleasant

24 Oct 2018

Juan

The attention of the staff coul be better, they have to improve in the selection of the food and quality.

8/10

Excellent

02 Sep 2018

Rosa Linda

You can only go into the lobby during check in tim

The check in was not as pleasant, we got dropped off at 2:30, I knew that check in was not until 3:00, our trip from the city took us over 2 hours, we were told that the taxi could not bring us in and we needed to wait until 3 under the hot sun,I asked if we could use the bathroom and wait in the lobby, we were told that there were too many people in the lobby, I had never heard of this, I was not asking for the key to the room just needed to be in a waiting area like decent paying customers not like someone who was not paying for the room, finally security gave the okay for me just to go in and use the bathroom, after speaking to someone in security we were able to wait in the lobby. I have visited resorts all over the world and never had this experience .

Partner

8/10

Excellent

24 Mar 2018

Michele

Great beach and pools

On a positive note, the facility was very clean and the beach was beautiful, along with the pools. The dinners in both specialty restaurants were very good. As Americans w/ some Spanish knowledge at times it was very difficult to communicate. Not many speak English. We went on fabulous tours with the help of Paola she was amazing!!!!! And she helped us when we had questions at the front desk. If you never had good ceviche, definitely have it there at the beach side bar!!! AMAZING and FRESH!!! It is great for families but even as a couple we didn't feel out of place.
Now the negatives, the food at the buffet was so-so, no matter if breakfast, lunch or dinner. There wasn't a lot of variety (especially Breakfast) and it was bland. I basically ate fruit and french toast everyday. The service also was slow and somewhat inattentive....now it could be a societal thing, but as Americans when I sit down within a minute or 2 I expect drinks, coffee, water, or at least someone acknowledging me. That just didn't happen. And trying to get a refill of a 4oz coffee or water....good luck. At one point i did just go up and refill my own coffee and cream but that was also the 4th day there and i was not happy with service. Also for an All-inclusive resort you would think a Solo cup would be a good size for a drink, whether it water, soda, or a cocktail, not here more like a Dixie cup about 4oz. That is not an exaggeration. Cocktails were weak, had to say Mas Rum a lot. Overall 3.5 solid.

8/10

Excellent

07 Nov 2017

Heather Moreno

The first night our room was not very good. The air conditioning was loud and we were right next to the outside door. We could hear everyone coming and going. It was very loud. We asked for a new room the next night and it was much nicer. The beds and pillows were a bit hard and the buffet food was average. We could not make reservations at the restaurants because they were booked early. It was an average stay.

8/10

Excellent

06 Oct 2017

AJ

Nice gateway if you want a local feel

I have visited 29 different countries and have stayed at a wide range of places ranging from a 5 star hotel to a cheap hostal. Royal Decameron in Punta Centinela, Ecuador will give you a local feel, but with the amenities of an all inclusive. For being a hotel chain they were able to connect their services with the local atmosphere; which is what I look for when I travel.

That being said here are some noticeable remarks regarding this establishment:

1) Compared to hotel chains it is smaller. To me this is good because all the hotel has to offer is close, but it also reduces the amount of things they can offer you. Ex. two signature restaurants Vs 4-5 at bigger hotels.

2) This hotel is mainly visited by national tourists, and the majority of the international tourists are from the Spanish neighboring countries. In other words, most staff members only speak Spanish making it difficult for non-Spanish speakers to communicate. For example, I speak Spanish but my wife does not making it very hard for her.

3) I read about the \"Native Rudeness\" in other reviews, but went in with an open mind. If you are not used to butting in front of people in line for food, you will never eat. It is sad, but I also experienced this during my local travels within the country.

4) Customer service is not what western Europeans, and north Americans are used too. Do not get me wrong, they were not rude but definitely do not go the extra mile even if you are a generous tipper.

Yet, I loved it!!

6/10

Pleasant

28 Feb 2017

Margie

Nice hotel with good entertainment

Hotel is nice near the beautiful beach and has big pools, the negatives experienced were at the restaurant where I made a reservation for dinner. It was full of mosquitoes, two cats appeared under the table which tried to bite us because wanted us to feed them, also appeared black insects looks like roaches. I could stayed there anymore and left the place very disappointed.
The restaurant buffets did'nt have to many varieties of dishes

6/10

Pleasant

19 Nov 2016

Anthony

Nice place

Very nice place but they had no wifi working.

Partner

8/10

Excellent

05 Oct 2016

Carlo

Great views everything else ok

For being an all-inclusive resort, many of the workers there seemed very dossatisfied with their jobs. Beautiful views everywhere you look. The food was decent, but nothing to brag about. If you have a fish allergy it's hard to find a good meal. I know it's in South America, but they should be able to accommodate for that. My Spanish is very poor and they didn't have many English speakers there. I believe they should at least speak a little English for being a world wide company.

Partner

4/10

Poor

19 Oct 2015

Paul

Expensive

I paid about 300 per night why other people pay 66 per night. What is with that. This resort whould be at the most $100 per nigth so I feel I overpay $200 per night.

6/10

Pleasant

11 Dec 2014

Verified traveler

Nice place,but bad service and bad planning.

We stay 2 nights with the program all included, 4 pax. From the check-in the things was not going well, our reservation requirements wasn't took in care, they provide queen beds instead twin beds. At time to dinner 8:30 pm, the menu was not served, because the staff saids that was not enough and many dishes are not available, only chicken. Activities programmed with specific timing do not follow the schedule, in example the bar close half hour earlier and open one hour late, other activities as use of wind boats are only to experts, they do not allow learn our use without experience,.etc etc. in summary, the service is not good ,despite of the efforts of some staff that try to solve problems. From my point of view, the problem is in the administration area.
The entertainment is good but in some instance the animator abuse with bulling to the participants.
The hotel and facilities are good, but the service do not allow enjoy the place.

8/10

Excellent

13 Apr 2014

Verified traveler

Great hotel if a little disorganised

This is a lovely little hotel set right on the beach front. The hotel grounds are beautiful and well kept, although the approach (via a security checkpoint) makes it a little difficult to find the reception area. The service in the bars and restaurants is excellent, although the staff at the front desk didn't seem too clued up. If you're after reliable Wi-Fi, this is probably not the place for you. It is only free in the lobby so if you want to use it elsewhere you have to pay $4 for a 12 hour session. Whilst not pricey, I do expect the Wi-Fi to work when I pay for it and more often than not, it didn't work. Another area of disappointment was the sheer chaos that occurred when putting our bags into storage after checking out. The storage room is located out the front of the hotel and there is no system for people to collect their bags when they need them. Instead, a pack of wild animals pile in through the doors and windows of the storage room and fight each other for the attention of the bell boys. Elbowing other guests out the way is par for the course as is a general lack of respect from guests. Rather than control the situation, staff just let this happen.

Partner

8/10

Excellent

24 Jul 2012

Alon

Really is all-included!

The treatment of the hotel staff is super, they helped us with every request we had, from small things to bigger things. Great service!

Partner

10/10

Exceptional

26 Mar 2026

Cristobal

El personal muy atento.

Partner

10/10

Exceptional

12 Feb 2026

Marcela

Todo fué excelente!

2/10

Poor

23 Jan 2026

Santiago

Pésimo servicio al cliente nunca tuve repuesta del supervisor sobre mi reclamo de que no ponen que es solo comida bufet no pudimos comer en los restaurantes de diner
Demasiado caro para lo que recibes
Comida mala fría tragos solo nacionales de muy mala calidad instalaciones viejas sucias no me volvería a hospedar en un lugar como este

Leisure Partner

8/10

Excellent

09 Jan 2026

Ronny Andres

Gran variedad de comida en el bufet, gran atención del personal

Leisure Partner

2/10

Poor

04 Nov 2025

Gustavo

Mala atención. Caro y mal trato a los clientes

10/10

Exceptional

16 Sep 2025

Shirley

Pueden mejorar la alimentación

Leisure Partner

10/10

Exceptional

25 May 2025

Marcos

Accesible..y acorde al precio
Tal vez deben mejorar entretenimiento para adultos [discoteca]

10/10

Exceptional

06 Jan 2025

Raxonn

All is OK y a nice place.

Leisure Family

4/10

Poor

27 Aug 2024

David

la comida en cuanto a calidad, Pesima, poca variedad, casi siempre muy fria y todo como tirado sin cuidado y sin limpieza!

Leisure Self

4/10

Poor

14 Feb 2023

Sylvia

Pésimo hotel, no gastes tu dinero ahí

El hotel está descuidado, muchas cosas ya deben renovarse, la comida es mala, algunos platos de sienten incluso guardados, el servicio regular, limpieza deja mucho que desear (vajilla sucia, cuartos con mal olor) y nuestra estadía fue fatal, estaban unos estudiantes del Liceo de Loja, que hacían tremendo escándalo hasta altas horas de la madrugada, tomaban, fumaban en pasillos y piscina (algo supuestamente prohibido), nos quejamos en recepción porque a los chicos les parecía “súper divertido” gritar en los pasillos y tocar la puerta cuando veían el rótulo de no molestar y despertaron en 4 ocasiones a mi hija de 1 año!! Sin mencionar que intentaron abrir la habitación.

La persona de seguridad supuestamente me iba a llamar, algo que hasta ahora no sucede.

Para no volver y de plano no recomendar a nadie que vaya.

No vale la pena el hotel

Friends_and_family Family

6/10

Pleasant

14 Mar 2022

Maria

Jamás te hospedes en este hotel, dinero botado

Es un hotel extremadamente caro, para los beneficios que “dan”. Ofertan buffets con la más baja calidad de productos, panes, embutidos, carnes, y ni hablar de la pésima calidad de los licores, solo para ejemplificar cuando se pide vino, ofrecen el vino más barato de cartón.
El hot dog de los snacks es con el pan más común.
Con la excusa de la pandemia cierran temprano la piscina y el 50-60% de las actividades están suspendidas.
El servicio al cliente es MALO, llenos de trabas tontas, que hacen que sea una experiencia horrible. Gastan el tiempo poniendo como problema no cambiar a toallas limpias, o no hacen reservas en restaurantes a la carta si no te quedas más que una noche.
La comida es horrible, parecería que hacen todo con lo más barato posible y lo más rápido, cómo por salir de la obligación del all inclusive.
Me olvidaba, te multan por todo, y viven amenazando a los huéspedes!

Partner

4/10

Poor

13 Sep 2021

JUAN

Mejoraría el Horarios de las piscinas, calidad de la comida y bebidas, estos aspectos hace que sea un hotel de 1 estrella

Leisure Family

10/10

Exceptional

02 Sep 2021

Verified traveler

Todo estuvo excelente, lo único que la habitación nos entregarón un poco tarde

Friends_and_family Family

10/10

Exceptional

04 Aug 2021

Verified traveler

Buen servicio, hermosa playa, buenos shows, el cuarto muy comfortable con buena presion de agua

Leisure Partner

2/10

Poor

31 Dec 2019

Verified traveler

nos entregaron la habitacion 1002 al lado de la bodega de menaje de camareria, la supuesta vista al jardin no existia teniamos vista a la arcantarilla, habitaciones sin mantenimiento, los focos de las habitaciones no funcionaban un desastre total.