Tachibanaya

10/10

Exceptional

06 Jul 2025

Emily

Beautiful location, outstanding tatami room with good en suite bathroom facilities, and extremely friendly staff. Wifi connection in room was very weak (had to go to hall to connect). Not many English-speaking staff but made do with Google-translate. Would have appreciated food/snack options in bar but bought snacks at well-stocked gift store and small snack outlet on street where they have nice hot spring foot baths next to the river. The garden is beautiful and the private onsen was excellent. Probably easiest to visit by car (plentiful space in their off site parking lot); the train option would be cumbersome. Beautiful rose garden associated with the shrine up the hill; in full bloom at the end of June. Small restaurants nearby.

Leisure Family

10/10

Exceptional

05 Jul 2025

Sam

very nice hotel, what a perfect stay, highly recommended this iconic hotel

Leisure Partner

10/10

Exceptional

04 Apr 2025

Verified traveler

Absolutely Stunning

Extremely helpful staff. Showed us where to park and had an English speaking front desk staff to show us around and explain the hotel bath, dining, and other schedules. The hotel grounds were gorgeous. The room was extremely spacious and I wish we could have stayed a few more nights to enjoy everything. Hope to be back one day.

Partner

10/10

Exceptional

30 Sep 2023

Pieter

It was a nice stay. There are some great features to this place. It's beautiful, has great updated amenities, and it's perfect for a relaxing trip. However, the website was hard for me to use and it was difficult to get anyone on the phone who speaks English. This made booking a room difficult, as well a working out some details of my stay. It was also kind of boring place to stay. Most clients were families with babies or older couples. Nobody spent time in the lounge/ bar at night, only for coffee in the morning prior to checkout. The restaurant was good, but not amazing. I had better meals at some home stays in the area. If you're looking for something very cozy, quiet, and standard hotel experience, this is for you. If you want something a little more fun, with great food and still have a relaxing time, there are better options.

Business_and_leisure Self

10/10

Exceptional

04 Feb 2026

Hinako

最高でした！

10/10

Exceptional

22 Jan 2026

Tadahiko

フロント、売店、ラウンジ、レストラン、客室対応のすべてが、改善を積み重ねた賜物と実感できる素晴らしいサービスを受けました。また、真冬にも関わらず、館内各所に生花が装飾されていて、実に清々しい気持ちになりました。

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

MAYUMI

温泉、食事、職員さんの対応も良く大変満足しました。

Leisure Friends

10/10

Exceptional

01 Oct 2025

??

どの料理も美味しくて、母も大変喜んでいました。庭園の鯉も素敵でしたし、露天風呂の金魚も最高に素敵でした。水族館に行った気分で、温泉だけでなく、とても得をした気分になりました。ありがとうございました。

Leisure Family

8/10

Excellent

27 Aug 2025

Michiya

とても居心地のよい宿でした

Leisure Family_with_children

8/10

Excellent

22 Jul 2025

Narihisa

駐車場が150mくらい離れた所にありますが、ホテルの車で送迎して

10/10

Exceptional

10 May 2025

Marco

Una notte all'onsen

Hotel eccezionale, con possibilità di prenotare stanze con servizio di bagno caldo (onsen) in stanza. La nostra camera aveva un affaccio diretto sul delizioso laghetto con carpe e anatre (e ranocchie che ci hanno fatto compagnia tutta notte). Consiglio di prenotare con servizio di cena e colazione inclusi, in quanto nelle vicinanze non ci sono ristoranti.

6/10

Pleasant

07 May 2025

Verified traveler

朝食の量が多すぎて食べきれない。冷暖設備がイマイチで、とても寒かった。布団が薄い。

Friends_and_family Family

8/10

Excellent

05 Apr 2025

Yoshiharu

金額を考えると、とても良かった😆
部屋も清潔で大変満足でした。
ベトナムの若い女性の対応が素晴らしく良かったです🙆
初めは日本人だと思っていました。
大切にしてやってください🙇

Leisure Family

8/10

Excellent

22 Nov 2024

keiko

受付も荷物を運んでくれた担当の方は愛想もうよく、良かったのですが、夕食の担当をしてくれたおばさんは食事を持ってくるタイミングもズレてるし愛想も悪かった。またお風呂用のタオル２本しかなく共同で使用するアメニティでもう少し解説してもいいの門思った

Leisure

10/10

Exceptional

22 Oct 2024

Takahiko

離れの部屋の温泉が良かったです。
高齢の父にも使いやすかったです。

Leisure Family

10/10

Exceptional

20 Jul 2024

Miyako

お友達と2人で利用しました。料理が大変美味しく器も素敵です。スタッフの皆さまの行き届いたサービス、心地良く過ごすことができました。また機会があったら利用したいと思います。

Leisure Friends

8/10

Excellent

28 Nov 2023

Verified traveler

Overall a nice stay, we would definitely come back

Overall nice stay with exceptionally good sleep on the futon mats. Huge traditional apartment with two big rooms and plenty of space. Very quiet. We didn’t have a nice view from our suite but the view of the garden from other rooms and communal space is amazing (though the windows are very dirty anyway).
The staff is lovely and very attentive although speaks absolutely no word in English (apart from one English native speaker).
The check in process and parking took forever with very slow translations on the phones.
The communal baths are nice, the private rooftop baths are nice too but didn’t feel clean (feeling a layer on the bath floor and seeing plenty of leaves in the pool three days in a row).
The carpet in the hallway is so stained it makes you feel concerned when you first enter worrying if the room is clean. It was a bit contrastive with the posh and elegant service all the staff was trying to give. The room was nice and clean though.
The dinner was delicious, well worth trying.

Partner

8/10

Excellent

13 Nov 2023

Takeshi

食事はもう一工夫必要。

Leisure Friends

8/10

Excellent

04 Nov 2023

masumi

大変に過ごしやすい