Hotel Sun Resort Shonai

10/10

Exceptional

27 Jun 2026

Michael

We loved our stay at the hotel. The staff are all so kind, our room was comfortable, the food is great and the pool and swim up bar are perfect for a relaxed holiday.

Family_with_children

10/10

Exceptional

23 Jun 2026

Susan

Our room was clean. Staff are amazing, helpful, friendly and go out of their way to make you comfortable. Food was great. An amazing relaxing break.

10/10

Exceptional

23 Jun 2026

David

Staff were excellent my 11 year old son asked fredy the gardener to open up a coconut for him so he went out of his way to do so then the next day Fredy went and picked him a fresh coconut to try, he was excellent all the staff went out of their way like this to make your stay grest

Family_with_children

8/10

Excellent

23 Jun 2026

Catherine

This is an older resort so no not expect it to be luxurious! The night auditor was wonderful. A few other staff not so helpful, we asked about dinner and were told one restaurant closed and other only doing buffet. We do not eat much so never do buffet. They ended up saying they could fit us in for à la carte at 6:45pm - when we went down it was pretty much empty!
The bed was comfortable and the room nice. Probably a little pricy for the dated facilities.

Partner

10/10

Exceptional

17 Jun 2026

Christopher

A little remote , but very family friendly . Staff are amazing . Breakfasts are also amazing .

Self

8/10

Excellent

14 Jun 2026

Stavros

Hi ,

The resort has undergone some upgrading which is good since 2016/2017 when we were last there.
The nurses are spacious and generally well maintained in terms of cleaning however they are tired. The staff are generally friendly and good to deal with. We met up with a few from 2016/2017 who continue in evidencing Fiji hospitality of the old days. I don’t know that new staff are continuing with that same d style hospitality . Keisha/ Samantha / Miri / sala/ Anup / Sarona/ Vase our housejeroer for her beautiful note on our departure . Lovely staff to mention. One of the things we recommend is more loungers out and away from the pool areas. Not everyone likes to sit around the pool all the time. A really bad experience going into Jacks to buy gifts. They ounce on you and literally follow you around as if you are there to steal not to buy. We did complain about it . Although we bought gifts at the clothing section we did not buy with our discount clincher anything more. We have been travelling to Fiji for over 20 years and bought a lot of things from Jacks however will never support that business again as they are so unwelcoming and rude.
Thanks for a nice mini break

Partner

10/10

Exceptional

14 Jun 2026

Jermecia

Staff was amazing, they became Family, I will Niko, he was so helpful! PENI ALSO HELPED ME GET EVERYTHING HANDLED AND BOOKED!

Friends

6/10

Pleasant

12 Jun 2026

Dustin

We had a constant stream of problems during our stay with the Double Tree. The room was not as nice as we expected the curtains had holes from moths and some of the lights were burned out in the main room so it felt like a dark cave. We found a dead cockroach in the main room on the first night that was not cleaned up for 2 days. A second roach showed up in the bathroom the very next day too.

The shower was fantastic and lived up to the pictures. Shower towels were the most frequent issue. They kept getting taken by the cleaning staff and not replaced. We OFTEN requested fresh towels from the front desk. We had to air dry ourselves after showers once because we got back from excursions, needed to shower, and had no towels...

The front desk staff was frequently rude to us and often didn't return our “Bula's”. We often felt unwelcome and heard similar feelings from some of the other guests.

Most of the service staff was friendly and got to know us fast because we ordered drinks often an gave them big tips. One waiter always remembered our names and would wave at us from across the pool! The breakfast was pretty good but the dinners were often not worth the money. However, the grill is TOTALLY worth the price!!! My wife and I ate there a couple of times because it was so fantastic!

It always felt like they were trying to bleed all the money out of you that they could. Everything had an additional charge attached, from the WiFi to the pools Towels... We wont be back...

Partner

6/10

Pleasant

11 Jun 2026

Michelle

Staff weren’t overly friendly!! Often ignored for a period of time when wanting a table (staff busy talking to other staff and on the computer)
Be prepared to pay top dollar for shuttles for excursions as a lot don’t offer a pick up from this resort being quite a wee way from everything.
Bar staff were very helpful and bubbly, the most part a neat place to visit

Family_with_children

10/10

Exceptional

10 Jun 2026

Roslyn

Friendly staff

Family_with_children

8/10

Excellent

09 Jun 2026

Nur Qurratu Aini

We all came back feeling so refreshed — this trip was exactly what we needed as a family. There's plenty to keep you busy without ever leaving the resort; just make sure you book ahead. And honestly, the massage I had there? One of the best I've ever had.
One person who really made our trip special was Samuela from the horse stables. He was absolutely wonderful with our one-year-old, getting him all excited around the horses and even letting him try fresh coconut water straight from the tree — a first for our little one!

One thing to know before you go — the resort is a bit out of the way, so we'd really suggest hiring a rental car. It makes such a difference being able to explore at your own pace and see the real Fiji rather than just the tourist spots.

Speaking of which, Denarau is lovely but very touristy, so don't skip the island trips. Just head over to Port Denarau and choose which island takes your fancy.

We also had a brilliant dinner at Indigo Restaurant in Port Denarau — highly recommend it.

And for families travelling with little ones like us, South Seas Island was a perfect choice. We booked through GetYourGuide which worked out much cheaper, so definitely worth checking out.

Family_with_children

10/10

Exceptional

07 Jun 2026

Jane

Great layout , beautiful pools , no beach swimming but this we did not mind . Staff are absolutely lovely
Jim , Niko , Samantha , Kesha , the garden staff , pool staff all so welcoming . Great breakfasts

Family

10/10

Exceptional

02 Jun 2026

Roger

Great staff. Couldn't do enough for you. Food excellent and a good variety.
Room very spacious and great views over sea.
Amenities all to a high standard.
Will go back again

Partner

8/10

Excellent

30 May 2026

Phillip Moore

Great staff

10/10

Exceptional

30 May 2026

Mingzhe

The food at Tavu is excellent

Partner

10/10

Exceptional

27 May 2026

William

The Doubletree Resort was like a home away from home. The staff turned into family-family you like. Everyone was so helpful, kind, and accommodating. So many activities available to keep every age entertained. The meals were excellent-a wide assortment for the buffet breakfast and dinners. Great for families or couples.

Family_with_children

10/10

Exceptional

26 May 2026

lalit

Great for families,friendly staffs ,big rooms and lots of activities for kids more dining option would have been great.

Family_with_children

10/10

Exceptional

25 May 2026

Alasdair

Rooms were spotless. staff were really friendly. Pool was wonderful Buffet breakfast was fantastic. Grounds were extremely well kept

Family

8/10

Excellent

24 May 2026

Ricci

Double Tree is quite good but I have been here when it was the Sonaisali Island Resort many years ago and it was beautiful back then.
It is looking a bit tired these days
Good value for money but it is quite a way out from Denerau etc so expect to be paying for taxis or transfers if you want to do bost trips etc
Overall pretty good but certainly not \"high end\" like you would expect from a Hilton
Many guests were complaining while we were there about the food
I thought the food was ok but again not high end
The pool area looks bliss in photos but having a volleyball net through the middle and kids floaties everywhere is not good when your a couple trying to relax

Partner

8/10

Excellent

21 May 2026

Denise

My room went out of electricity and AC during the second night. I had to get dressed in the dark in the morning because no one that could fix it was on staff till 8am. The issue was fixed by the time I got back to my room at 5:30pm.

Self

2/10

Poor

19 May 2026

JAKE

Disappointing stay - would not recommend

My recent stay at this hotel was far below expectations and a waste of money. From check-in onward, I encountered multiple issues across every aspect of the property.

The room itself was not as clean as it should have been - I noticed dust in corners, insects, stains on the bedding, and the bathroom could have used better attention to detail. The furniture looked worn and outdated, making the space feel uninviting.

The staff was indifferent. When I had questions or requests, responses were dismissive and slow. For a hotel, guest service should be a priority, and this was clearly lacking.

Breakfast was disappointing. The selection was limited and the quality was poor. Items clearly hadn’t been refreshed regularly. It felt like an afterthought rather than a proper amenity.

The outdoor pool area, which should have been a nice feature, was actually the biggest letdown. The seating was uncomfortable plastic chairs with no cushioning and there were no proper lounge areas. It felt neglected.

For the price I paid, this hotel simply does not deliver value. There are much better options that would actually be worth your money. I will not be returning and cannot recommend this property.

Family_with_children

10/10

Exceptional

19 May 2026

Leira

Had a great time

10/10

Exceptional

15 May 2026

kayla

Amenities were great! Your away from everything so only really staying at the resort but had everything you’d need for a relaxing time staff were amazing

Partner

10/10

Exceptional

14 May 2026

Donald

The staff was outstanding. The food was very good.My room was very nice ,very clean, The staff here are very attentive to everyone.They make you feel so at home.

8/10

Excellent

14 May 2026

Sean

Really nice staff. All super friendly and helpful.

Our room was spacious and very clean.


My one complaint is that the food at the resort was very average for the price. Definitely was a let down and the reason why I didn't give this place a five star rating.

Overall really nice place and beautiful views of the sunset. Staff are all goods but food needs major improvement.

Partner

10/10

Exceptional

13 May 2026

Robert Michael

All staff were excellent from start to finish. Welcoming & helpful staff in each area. Food & amenities were great.

Partner

10/10

Exceptional

06 May 2026

Florian

Very good hotel. Attentive staff excellent food options nice pool everything was excellent

Self

10/10

Exceptional

05 May 2026

Katherine

Go to hotel activities like kava tasting and sunset cruise. Lovely cultural experiences. Wonderful Fijian staff!

8/10

Excellent

05 May 2026

Kathleen M

A lovely property with charming staff who really want guests to enjoy themselves. The private ferry to the island is charming. The property is lovely for walking. Meals are not great, but solidly good, with some nice weekly features e.g. Fiji Night, BBQ. In May of 2026, there was no beach at all which came as a big surprise (apparently the result of a recent cyclone, but management never acknowledged this). Thus there was no beach to walk on, and there were limited loungers along the rocky part of the ocean -- scenic and pleasant, but less than we anticipated for a Fiji holiday.

Family

8/10

Excellent

05 May 2026

KAITLIN

I was unsure how the arrival and check-in experience would go, as I'd heard you need to take a short boat ride across to the hotel from the mainland. This turned out to be super easy, and we didn't need to wait long for the boat to come across and collect us. The service runs 24hrs which is good to know, especially if you have an early or late flight. We had to leave for the airport at 04:30 am on check-out and had no issues. We were on the boat with some of the workers, which was fun.

Things I liked
*Hotel setting is beautiful, with hut-style rooms amongst palm trees. Our room had an ocean view, which was dreamy to wake up to.
*Room was spacious with a nice-sized bathroom, a safe, an ironing board, and a fridge.
*The staff at the front desk were friendly and helpful
*The pool area was nice and overlooks the ocean

Things I didn't like
*There was no hair dryer
*You have to pay for Wi-Fi, which is almost unheard of these days
*There's no written information telling guests about the hotel facilities
*Can't swim in the ocean
*Only 2 restaurants - Vulani food was terrible & had not a single healthy option. Tavu was nice, but it's the fancy, more expensive option and only does dinner.
*Given the location, it's an effort to leave the hotel and find other restaurants or shops
*3% surcharge for credit card payments or 10FJFD per transaction to withdraw cash

This hotel was okay for a couple of nights, but I personally wouldn't spend my whole trip here.

Partner

10/10

Exceptional

05 May 2026

Rosanne

Staff were very friendly. Views were stunning. Pool area was comfortable.

Partner

6/10

Pleasant

02 May 2026

Jessica

We were disappointed to learn there isn’t a beach. Pictures and descriptions state beaches however, you are not able to swim from this area and their beach is covered with debris and the sea walls falling apart. Room was clean. Staff very kind and helpful. The best part of the place, is the pool. The float up bar is nice. The buffet, especially the “burger” night was awful. There are not many options and most items are geared to their Indian guests. So much so, that there were nights where even the adults were getting chicken nuggets from the “kids offerings”. We tried to go to Tavu for dinner for our last night and were turned away because they said we needed a reservation. No one told us this, there was no sign, nothing was told to us at check-in. They had 6-7 tables open. When we questioned how people were supposed to know they had to make a reservation, they could not answer and instead offered us a table that didn’t have a reservation until 8 pm. We were there at 6 pm. She couldn’t make it make sense. They could definitely upgrade their flat pillows. We were glad we only booked 3 nights for our stay, as staying longer, would have been miserable with the food options.

Partner

6/10

Pleasant

02 May 2026

Michael

The place was nice but looked a little tired. The staff were lovely and very helpful, which was the best part of our stay. There were a few things in the room that needed attention, and we had to move rooms because the fan was making a pounding noise in the roof.

In the second room, the toilet was slow to refill, the wardrobe light would not turn off, and the kettle base was hanging off.

The biggest disappointment was the buffet food. It was barely warm, and in the evening, if you were not there by 6pm, much of the food was already gone.

Overall, it was not the standard we have come to expect from a Hilton Hotel.

Partner

8/10

Excellent

02 May 2026

Brett

Water taps leaking/PLATES LEFT OUT SIDE, LITTER AROUND THE GROUNDS, SO EASY TO SOLVE

Friends_and_family Family

4/10

Poor

30 Apr 2026

Deborah

Very disappointed with our stay. We had stayed here twice before and the overall care and attention to the simple basic room needs for guests were not met.
Took 4 trips to the front desk to even get cards to open the door. Was a fault with the machine on the door.
Aircon not working after night two became unbearable group had to move rooms
only to have rain drip on their heads over night.
Not once were the rooms completely replenished of basic necessities. Ie. towels, then a floor mat for the shower, toilet paper, water, tea, milk. We had to daily ask for something the staff had forgotten. My bed sheets were pilled to the point it felt like I was sleeping on sand. After day 5 we gave up asking for the basic necessities and just worked around what we had.
Travelled with a group coming for a special occasion and the stay put a huge damper on the holiday having to come back to your room, no toilet paper, no water, no soap. You go on holiday to relax, and trust the hotel takes cares of basic needs.
This is a Hilton branded hotel, guests should expect better. Understand it’s a chilled vibe at the island resorts, however believe it or not guests still need toilet paper. It’s basic room service.

Friends_and_family Friends

8/10

Excellent

27 Apr 2026

Jose

Nice hotel in general a little bit disappointed on the fact that it doesn’t really has a beach where you can swim, also is far away from the city and airport and it’s difficult to find Tours that will pick you up at the hotel, you ended up spending extra money on taxis. The buffet breakfast is good but basic

Partner

10/10

Exceptional

26 Apr 2026

Kavyanidhi

Staff is friendly and property is excellent.

Family_with_children

10/10

Exceptional

23 Apr 2026

Peter

Our Bure was massive, old fashion style with modern bathroom facilities
The resort it self is well laid out, food buffet themed nights or al la Carte menu
Staff are very helpful and accommodating
Only down fall is there’s no actual beach, in saying that we did go n look at the other hotels at Denarau, apart from all the Reno’s going at these hotels the double tree holds it’s own very relaxed atmosphere and not over crowed like the bigger chains.

Partner

6/10

Pleasant

18 Apr 2026

Clara

Overall, a really nice stay, but if we’d known how isolated it was, we might have chosen somewhere closer to the marina for easier access to tours and dining options.

Detailed: The room was very nice, spacious, and comfortable. Cleaning was good, although we had to request fresh towels a couple of times as they weren’t replaced daily. The air conditioning worked, but didn’t cool the room enough to feel fully comfortable. We still felt a bit warm even with the fans & AC on.
The staff were a highlight, always friendly, smiling, and happy to help.
Breakfast had a good variety of options, but they started packing things up about 20–30 minutes before the official closing time. The same happened with dinner, where shows started late and kitchen service wrapped up earlier than expected, so you had to arrive early to avoid missing out.
The pool area and pool bar were great ☺️clean, well maintained, and a lovely spot to relax, especially with shaded areas during the hottest part of the day.
One thing to keep in mind is the LOCATION. The hotel is quite far from the main marina, and there are no nearby restaurants. Unless you book tours through the hotel or hire a car, you’ll likely spend most of your time on the resort. The boat transfer staff were always kind and helpful, which made getting across easy.

Partner

8/10

Excellent

18 Apr 2026

Mark Richard

Not much to do but relax by the pool. Friendly staff, out of the way location, no nearby shops, no beach

Family_with_children

8/10

Excellent

12 Apr 2026

Stephan

Absolutely great: Staff, room, breakfast, a la carte food (buffet OK), pool, location, day trips
Property itself was well kept, but as soon as you walked the beaches (black and slightly muddy), there was tons of plastic come ashore:
This could be because of cyclone time (we had one in ten days)...
Recommend to organise tourists to do a cleaning walk, we would have done it!

Partner

6/10

Pleasant

10 Apr 2026

Sarah

On site staff is very friendly but

8/10

Excellent

07 Apr 2026

Ravikumar

Very clean room and very clean area. The staff are very friendly. Very good restaurants with vegetarian breakfast corner. Very nice swimming pool.
Food is fine but less spicy. During seafood night the crab dish ran out very early and topped up.

Family_with_children

8/10

Excellent

05 Apr 2026

Halime EL

great peace for relaxation , staff are great , Mary and Louise were really helpful and friendly . thanks

Family_with_children

6/10

Pleasant

03 Apr 2026

Marina

The property is badly rundown.
The every other outlets in the room is not working, we put something in the refrigerator to find out next morning the cheese melted.
The room barely cleaned - dust on the bed overheads, dirty doors. White towels and robs not white anymore.
Breakfast buffet food is absolutely average , to say the least.
Tables and utensils not washed/cleaned properly.
Honestly speaking I have no idea, why the price is do high.
On a top of it: traffic is terrible. It took 90 min for us to get to the hotel from the airport, and another 30 min to check in and get to the room…
I would never recommend this hotel to anyone.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Subrata

I recently stayed at DoubleTree Resort Fiji for 5 nights, and overall it was a wonderful experience.

The staff were incredibly friendly and welcoming throughout the stay, always ready to help with a smile. The views from the resort are absolutely stunning—perfect for relaxing and unwinding. The breakfast buffet was very good, with a great variety of options to start the day, and the pool area was excellent, clean, and enjoyable for both adults and kids.

We also tried some activities like the river cruise and horse riding, which were both really enjoyable and added a nice touch to the holiday experience.

The buffet dinners were delicious with a wide range of food, though they are on the expensive side. One important thing to note is that almost every transaction is done by card, and there is a 3% transaction fee added each time. Having access to cash could help save some money on these extra charges.

Overall, it’s a beautiful resort with great service, amazing views, and plenty to do—just be mindful of the additional card fees.

Family_with_children

10/10

Exceptional

31 Mar 2026

Tiffany

Amazing place. The kids enjoyed the pool. The staff was so kind and helpful. We wish we could have stayed longer. We were surprised to find out that we needed to catch a boat to the hotel. It was a fun adventure.

Family_with_children

8/10

Excellent

29 Mar 2026

Sophie

We love the Double Tree. This is our second time back. The staff are always so lovely, the pools are great, the view is amazing. You barely need to leave.

Partner

8/10

Excellent

27 Mar 2026

Kevin

Unfortunately no beach

6/10

Pleasant

26 Mar 2026

Cobi

Not enough variety in food and 2 members of my family got sick on the last 2 days.

10/10

Exceptional

25 Mar 2026

Clifford R

Hands down the staff are the most genuine and caring people I’ve met during my stay. Always had a smile and wanting to know how my stay was and if it was anything they could help me with. They went above and beyond and I would definitely be coming back

Self

10/10

Exceptional

24 Mar 2026

Eugene

the manager went out of his way to get us a beach water view He was kind and very accommodating The staff was very accommodating and very friendly
excellent stay

Family

4/10

Poor

23 Mar 2026

Shawn

I has high expectation since it was a Double Tree we frequent Double Trees in the USA. We arrived by boat and there was no attendant at the dock. We pulled our bags all the way to the office to find the front desk overwhelmed. We purchased an ocean view bure, the room was in the back with \"the view being a narrow space between two buildings. There is no beach at this hotel just a rock wall. No free internet at your room. The food was slow to prepare and tasted bad. My daughter got sick in the bed and we had to call the front desk 3 times to get fresh sheets. You have to take a boat to get to the road and the only cabs available there are run by the hotel at an inflated rate. The pool was nice and the rooms were big and clean.

Friends_and_family Family

4/10

Poor

21 Mar 2026

Deborah

Third stay at this property, I don’t think we would stay again. Basic amenities not replaced in the room, towels. Toilet paper, water etc. Key cards unable to open doors. Air con was broken. No one ever seemed interested came for a special birthday and over all pretty disappointing stay. Understand it’s Fiji, and it’s relaxed. However we shouldn’t need to ask for the rooms to be cleaned, and basic room
Amenities. Also had to sleep on terrible pilled sheets for a week.

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Ranita

Beautiful resort. It was clean and rooms were fantastic. The best part about the resort was the friendly staff and management. We felt like we were part of a family and taken care of. The food was so delicious as well from breakfast buffet, lunch and dinner, we mostly ate on the resort because of the tasty food.

Family_with_children

8/10

Excellent

18 Mar 2026

Nicola

It's a beautiful resort. Some parts are a little run down but overall a lovely place to be. Our room was spacious and beautiful right in front of the beach.

Partner

10/10

Exceptional

11 Mar 2026

Crystal

The bugs were pretty bad but that was not a reflection of the resort. We had a really great experience.

Partner

10/10

Exceptional

09 Mar 2026

Sabeena

The room was very spacious and clean. The staff were outstanding and ensured we had a comfortable stay. My Mum needed wheel chair assistance and the staff ensured she was comfortable and secure. By far the most hospitable staff I’ve met. Would highly recommend this hotel!
Vinaka!

Family

8/10

Excellent

26 Feb 2026

Beth

Great place to be in Fiji time

Partner

8/10

Excellent

25 Feb 2026

Charlie

Room was spacious

Family_with_children

8/10

Excellent

24 Feb 2026

Sean Alexander

Awsome property well maintained ...friendliest staff ever ...special thanks to Iveri ...helped us get to around ..no swimable beach was a little disappointing..overall great trip

Friends

6/10

Pleasant

22 Feb 2026

Warren

The room was nice. Beautiful view of the ocean, very clean but a bit dated. Bathroom fixtures were loose and needed some attention. Housekeeping was wonderful, kept our room as clean as possible.

Partner

10/10

Exceptional

21 Feb 2026

Jeremy

Staff were amazing and the hotel was stunning, my only issue was the lack of in house dining options.

Family

10/10

Exceptional

20 Feb 2026

Edgar

Great place and the people where nice and the food was great

Partner

6/10

Pleasant

20 Feb 2026

louie

the best thing in the hotel it's the staff number the very helpful very understanding and they do any thing to mack you happy spacily the maneger maggi shes one of the best manegers in hotels i went to , but the hetel it self its not to bad i have some issue with room cleaning and that not agest the staff but agenst the hilton hetel itself with the big name in the worled and i book by name , but they desepoint me .

10/10

Exceptional

20 Feb 2026

Satjend

Amazing location. Small boat ride. Friendly staff, clean rooms, good amenities, shops, good choice of restaurants and ppol bars. Big thanks to Seva

8/10

Excellent

10 Feb 2026

Elza

The staff was very nice and welcoming from the moment we arrived to when we left. The only issue we had was when we were trying to get back into our room and the room key stopped working. They kept giving us the key and saying it would work but it took walking to the desk 4 times before they finally sent someone from engineering over to fix the lock. The food was pretty expensive and not much in the way of different options everyday. We wish the pool was open longer at night since that was the only time it wasn't so crowded. Overall, very relaxing and the food and beverage team was so nice.

Leisure Partner

10/10

Exceptional

09 Feb 2026

Muliufi

Stay was enjoyable

Leisure Friends

8/10

Excellent

08 Feb 2026

Helena

The views were beautiful and staff made us feel comfortable

Leisure Family

10/10

Exceptional

06 Feb 2026

Nirmala

Everything

Leisure Partner

10/10

Exceptional

03 Feb 2026

Matthew

Very friendly staff

6/10

Pleasant

03 Feb 2026

Emma

Staff were wonderful

Leisure Family

8/10

Excellent

03 Feb 2026

Maia

We loved everything about this resort. From the beautiful welcome, clean large accommodations, the pool and the friendly staff. Our only complaint is it took us 3 days to figure out where we could get lunch and dinners in different parts of the resort. We were under the impression that there was only one restaurant so we ended up eating every meal there. It started getting very boring after a few days; literally had everything they could offer after a few days. The themed buffets were great but expensive. I would have liked a bit of a property map tour to explain where things are and how things work. It could have saved us a lot of money if we knew ahead of time.

Leisure Family

10/10

Exceptional

02 Feb 2026

Sumir

Good

6/10

Pleasant

02 Feb 2026

Laura

I wouldn't stay here again. The first room we were allocated was dark & far away & had a view of a small wall & not much else.
The second room we had was better, but our neighbours had kids who screamed all night long for 2 nights in a row (and the parents didn't seem to care) & the resort weren't that phased about assisting. The food was ok, but not worth the price considering we changed to another resort in Nadi & it was $5 less per person at the buffet & had way more options and much higher quality. We ordered room service one night & it took over and hour & two phone calls to follow up (for bottled water and sprite) - it seems their ordering app doesn't actually tell the staff you've ordered? The front desk were also pretty gruff that night. Pool/bar were good, and the staff were by far the strongest part of the resort - they were all friendly and attentive. I just didn't feel this stay was worth the money we paid, especially considering you're paying $65 each time you leave the resort to go anywhere and $65 to come back as it's far from most amenities and you're paying tourist prices to travel. Aside from the pool and the bar, there's not much of anything to do at the resort so you most likely will want to leave if you want to do anything other than swim or drink or nap. We ended up leaving midway through our booking (giving up three paid nights at DT by choice) and were much happier at the next resort - I didn't feel the DoubleTree hit the mark we were expecting.

Leisure Friends

10/10

Exceptional

31 Jan 2026

Seemal

Hotel was great only the pools close early
Otherwise everything was satisfactory

10/10

Exceptional

25 Jan 2026

Emanuel

This resort was amazing, it is private and peaceful. The room was great, full of amenities. All staffs were so friendly and very welcoming.

Leisure Partner

4/10

Poor

22 Jan 2026

Stephen

The resort is only accessible by small boat which is very difficult to climb into. Your site stated the resort is handicap friendly. It is not at all.

Leisure Partner

10/10

Exceptional

20 Jan 2026

Baljinder singh

Best customer service

10/10

Exceptional

18 Jan 2026

Meetal Mayur

Staff were amazing , resort was excellent. Rooms were very nice

Feedback would be to have a movie channel for nights

Leisure Partner

10/10

Exceptional

17 Jan 2026

David

All of the above

8/10

Excellent

17 Jan 2026

Ananth

The pool tile was broken and need to be fixed because my sons foot cut by the broken tile.

Leisure Family_with_children

10/10

Exceptional

14 Jan 2026

Carl

Location and staff. Friendliest place I've been to.

Leisure Self

2/10

Poor

14 Jan 2026

Cale

Terrible food

Leisure Family

10/10

Exceptional

08 Jan 2026

Pasepa

Clean room, view from our porch was breathtaking, love everything about Double tree, staff were great and food was scrumptious

10/10

Exceptional

06 Jan 2026

David

Amazing place with the most friendly staff. A great place to relax and unwind, will definitely be back!

Leisure Partner

4/10

Poor

02 Jan 2026

Chanmi

Expected better! There were no amenities, room service plate not cleaned for over 3 days, flickering lights especially not ok for photosensitive people, not cleaning floors and bedding, buggy service not coming when requested, no TV or Netflix, cockroaches, lizards, bird droppings on bed, no water for over 5 hours even when requested 3 times to follow up after housekeeping in the morning. Really disappointing!

Leisure Family

8/10

Excellent

01 Jan 2026

Balwant

Great location, very friendly staff , nice pool . My entire stay was very comfortable . kids loved it . Had the opportunity to watch the traditional fire dance which was very nice. Only improvements could be in the area of having more varieties in food options across multiple restaurants. After 7 days of stay we literally had eaten almost all the items on the menu and it became repetitive after few days of stay at the resort.

Leisure Family

8/10

Excellent

30 Dec 2025

reuben alexander

Service excellent... rooms excellent.. food can be a problem in terms of availability (we need to plan if you are eating in the island) as only 2 restaurants on island... one doesnt take walkin after 8.15pm but the food does taste amazing.

Leisure Family

8/10

Excellent

28 Dec 2025

Rachit

Great staff and a nice property

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Daniel

Staff were so friendly! Rooms and facilities were clean and sustainably was clearly in mind in a good way!

Leisure Family_with_children

10/10

Exceptional

23 Dec 2025

Malka

Was excellent service except for room service was too slow.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Rachael

Loved pur stay here with lovely rooms and amazingly awesome staff.
Expensive but you get what you pay for when you travel round Fiji youll see the value....
Would app3drinks etc in room to buy but other than thay we lived our ni b ht here...

Leisure Family

10/10

Exceptional

14 Dec 2025

Shonal

We loved our room. Our 2 nights was absolutely rocking.
Staffs were super friendly and very helpful when needed help.
The 2 chefs that make dinner in the restaurant near bar is mind blowing. The chefs are a 100. The food was super tasty and my husband and i loved it.
We love sonaisali and would love to be back. Thank you.

Leisure Partner

8/10

Excellent

11 Dec 2025

Lisa

Nice over night stat comfy bed nice grounds

Leisure Partner

10/10

Exceptional

27 Nov 2025

Darinka

The staff is very pleasant and helpful… to be commended… starting from the taxi driver to the restaurant and cleaning

10/10

Exceptional

23 Nov 2025

VARSHA V

Customer service was amazing.
Food was excellent, improved immensely since our last stay.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Alma

Clean rooms, room right on the beach. So lovely and quiet.

6/10

Pleasant

13 Nov 2025

Raghunath

The property location is beautiful and worth it even if it is a bit far from the airport and main action.

Staff is helpful in general but front desk is not. We arrived early and since our room was not ready, and there was no reasonable facility to shower and freshen up for a morning out, we accepted the offer to upgrade to a higher-priced Bures which was available. Only to sit around waiting for hours for housekeeping to clean it. The lady at front desk ended her shift and walked away. When my wife went to check with the new staff in charge, she was rudely shooed away. I had to escalate to the manager, Margaret, who did get us the room ASAP. Overall, rontdesk was neither efficient nor nice to deal with. Suggest to get male senior staff to keep the catty women in check and make it a friendly atmosphere.

Pizza for lunch at the pool was terrible - not Margherita but just frozen Cheese and tomato on old dough heated up. Just not Hilton standard.

Not enough vegetarian options on the a la carte menu - but Penne Arrabiata for dinner was excellent.

Sunset River Cruise was a major fail - boat did not startup and we just spent the evening on our balcony.

Overall, expect more from a Hilton - looks like it was recently taken over and the staff and menu may be a carryover. Suggest a refresh of leadership and more training to make this world-class and worthy of the lovely property instead of a mediocre local experience.

Leisure Family

10/10

Exceptional

10 Nov 2025

Dylan

Absolutely brilliant

Leisure Partner