El Cielito Hotel Sta Rosa

8/10

Excellent

24 Feb 2026

Achilles

The staff are very friendly I have a great time.

Self

10/10

Exceptional

08 Dec 2025

OSIAS

Polite staff and corteous

Business_and_leisure Family_with_children

10/10

Exceptional

02 Oct 2025

Josephine

This was an extended stay at this hotel.
Excellent service all round.
Will consider returning to this hotel again in the future.

Partner

10/10

Exceptional

02 Oct 2025

Josephine

The place is a good find. Staff are friendly & helpful. Breakfast was good. Location was not bad too.

Partner

8/10

Excellent

30 Mar 2025

manuel

It was good

Leisure Family

8/10

Excellent

26 Dec 2024

GERARDO

My over all evaluation for el cielito is good.

Business

8/10

Excellent

13 Dec 2024

Ramphie

Cable not working. There’s construction & it’s noisy

Leisure Family

8/10

Excellent

26 Nov 2024

Klaus

The staff is super friendly and helpful, the room, specially the AC needs upgrade, AC was not strong enough to get the room cool

10/10

Exceptional

02 Nov 2024

Anthony

Great spot in Santa Rosa, clean with a great breakfast!

Leisure Family

2/10

Poor

26 Jul 2023

Maria

We booked and paid for 6 nights but stayed only one night. It is a ridiculously annoying place to stay- very noisy Aircon in the room( hub said it felt like we're still on the plane), sink in the bathroom is clogged, our WiFi didn't work, key card room did not work, no bath mat, floor of bathroom is wet, the taps of the shower were annoying, reversibg the on and off, if I turn off the shower, the water from the bottom tap turns on, it was awful to use. I have not finished showering and the new soap given has become flattened like the size of a one peso coin! Reception never kept their promises, no bath mat, no hand towel, no soap came. The next day, I decided to check out even if we paid for 6 nights. Security and people at the redty we're very helpful, food was good there, but the hotel itself is really crap! We stayed here in 2019, booked two rooms to be near my family but this time, the facilities have become so bad. If you are given 311, run away! It's the worst hotel room we have been to, been up 30 countries mind you! The light and fab at the bathry is controlled by one switch and it was so noisy when it's on. The door kept alarming too, hey card was dodgy. Never again! Can I still get my money back? They did not deliver as they promised We went to Microtel, it was very comfortable there and quiet!

Leisure Partner

8/10

Excellent

07 May 2023

Justin

The shower was not hot enough.

8/10

Excellent

12 Apr 2023

Evangeline

Our room is clean and nice . It’s quiet place . Staff are helpful and approachable.

Leisure Family

10/10

Exceptional

25 Feb 2020

James

Best hotel in the Santa Rosa area

Great hotel that is a bit outdated in room favor and painting. Great staff, security, & breakfast. Area is not the best...

Business

10/10

Exceptional

22 Jan 2020

Verified traveler

Very good value. I reserved it for my mother-in-law and 34 other people. I live in California and I am very happy of how easy it was during check in.

8/10

Excellent

23 Dec 2019

Lenny

The hotel so quite and safe to stay most especially if you travel with family. Comfortable and big room.

Friends_and_family Family

10/10

Exceptional

16 Dec 2019

ALMA

Attentive Staff and they have a very good choices in their buffet breakfast. Clean and nice comfy beds.

Friends_and_family Family

8/10

Excellent

10 Dec 2019

Verified traveler

This is a hotel where for the first time I see male workers out do the female ones the doorman/gaurd ws brilliant always witha smile the housekeepers are all males that i saw in 5 days again always polite and with a smile te cooks servers all males chatty polite and with a smile unfortunately the female staff from reception to restaurant did not even get a smile from them always had a serious look and neer polite i would not be staying here agan the in house room menus needs big improvements not alot for english tourism

Leisure Self

8/10

Excellent

07 Dec 2019

Verified traveler

Staff are very attentive. But some amenities like hand towel is not an, when I asked about it they said use the towel. Si after using the toilet, we had to go to the next room to wash our hands, then go back to the toilet/ shower room to dry our hands! Then the next day, the housekeeper on our floor gave me a washer. However, because our Aircon dripped and wet the floor, we had to move to the next room and si there's no hand towel again, so back to the rigmarole. Kettle had to be requested as well. At the breakfast, you need to ask for milk if you want to have cereals or milk for your coffee. But, in the end, we still had a good stay though we got cold and coughs so not all days were pleasant.

Friends_and_family Family

10/10

Exceptional

21 Aug 2019

Verified traveler

el cielito

Nice people, clean room.

Partner

8/10

Excellent

11 Mar 2019

Verified traveler

Booking online is too expensive. I couldn’t avail with special rates especially senior citizen discounts when booking online.

Friends_and_family Family

8/10

Excellent

22 Feb 2019

Verified traveler

Relaxing, clean place

Leisure Family_with_children

6/10

Pleasant

09 Dec 2018

Verified traveler

we check early morning 6am so check is 12 noon i had to huggle to have late check out 1 pm .about midday they called our room if we are extending our stay i said no.
we had breakfast 9 am.the lift is not working we had to walk down stairs.luckily by the time we finish our breakfast the lift is working.
the bad side is that the room is not great the curtain blind its been tape were the fabric is torn.and when we try to roll it up it didn't work .room is dusty.hallway carpet is very dirty.
in the lift they put r carpet on the of the old dirty carpet .

2/10

Poor

06 Dec 2018

Mary

Staff were great but the rooms were disgustingly dirty. I had to clean the dirt and grim in the bathroom myself. We left the hotel itchy from something in the bed/room. Not good enough.

8/10

Excellent

28 Oct 2018

Verified traveler

It was a pleasant stay. Front office were nice and friendly. Requested extra bed and the service was prompt. Breakfast had sumptuous selections catering for locals as well as foreigners, it would have been perfect if they serves eggs to order.

Family

4/10

Poor

21 Oct 2018

Verified traveler

Elevator is under maintenance. Guests need to go up and down the stairs. We checked in at the 5th floor.
The aircon at our room keeps on freezing with ice build up, thus not functioning well.
Upon checking in at 11pm for our training the next day, we asked the front desk where will the training be. She answered she doesn't know. The training has long been scheduled and a very basic questioned was asked. Being on the front desk, the \"I don't know\" answer in quite unacceptable. Especially if the event will be held on the hotel itself.

6/10

Pleasant

09 Sep 2018

Rowena

Unexpected experienced

Rooms, not sound proof
Cockroaches everywhere
Tv’s old model, not working properly
Unaware of condiments expiration
Menu- same food everyday
Price not worth it
Aircon is not working properly

4/10

Poor

31 Jul 2018

Verified traveler

Basic hotel, do not have high expectation

Cons~
-Nothing close within walking distant. It would be a plus for hotel if they could provide free shuttle service to nearby areas like Paseo etc.
-No bottled water provided.
- room had a bad smell.
-Some front desk staff not responsive, very passive, you literally have to get their attention to ask them anything, otherwise I felt almost invisible stand at the counter.
-breakfast selection and quality was terrible.
- it was far from a decent eating place so tried the lunch on the menu. food on menu overpriced and taste terrible as well.
- sports bar was a joke.

Pros~
- Room was relatively comfortable.
- aircon was fine.
- TV channels rather good
- water pressure and temperature control not too bad.
- room service uncle was very helpful and courteous.
- had a hardtime connecting to wifi, but once connected, the coverage was good and speed rather decent.

In short, this is a very basic hotel with not much to offer. Do not have much expectations and you will find it bearable. Could do with hospitality training, especially the front line people at the front desk. Definitely not a good vibe to be reluctantly greeted by sour faces,

8/10

Excellent

25 Jul 2018

Michael

We stayed at El Ceilito for two weeks. We enioyed getting to know the friendly staff. We did not always care for all that was on the breakfast buffet, but we do understand that the food is prepared more to the tastes of Filipinos and not Americans. Still, it was a wonderful place to stay.

8/10

Excellent

13 Jun 2018

Verified traveler

hotel

I really enjoyed my stay here. the staff were friendly and welcomining.
I would definitely recommend this hotel

10/10

Exceptional

01 Jun 2018

Mandeepkumar

Our experience

Comfortable, The food was great, The room is clean, And the Staff is Nice and they entertain us very well.

8/10

Excellent

25 Feb 2018

Ryan

Convenient and clean hotel

Very nice hotel.I enjoyed my stay.The breakfast was really good and the beds were really comfortable and it’s in a great location and I definitely will stay there again.

10/10

Exceptional

09 Jan 2018

Verified traveler

Great hotel with friendly helpful staff
Will stay there again

6/10

Pleasant

28 Dec 2017

Ricky

Stay at El Cielito Resort, Santa Rosa Laguna Phili

First arrive to the room no refrigerator in the room, WiFi didn’t work.. So I asked for another room and got it but this room didn’t have a ref neither.. Ask for one but it was so old and dirty I couldn’t believe they would give it to any customer... They call the manager and he wanted to put me in another room but I refuse, all I wanted was an up to date ref.. They finally gave me one and then I was a happy customer... All the rooms at $55 per night should have up to date refrigerators in the rooms... Daily free breakfast was a plus tho...

Family

8/10

Excellent

09 Dec 2017

Verified traveler

as long it is not near the road, the hotel is ok otherwise it is too noisy to sleep in the night

8/10

Excellent

07 Dec 2017

Doug

Good hotel. This hotel caters to foreign tourists so their prices are a bit high compared to the value

Family

8/10

Excellent

13 Oct 2017

Rosana

The place was easy to locate. The staff was very accomodating and always had smiles on their faces. All in all our stay was a pleasant one.

Family

8/10

Excellent

08 Sep 2017

Paul

Pleasant

Staff were very friendly and helpful. Hotel was clean and tidy. Breakfast meals were excellent. It was a good location for our needs. Well worth staying.

4/10

Poor

06 Feb 2017

sam

No amenities no pool no exercise room

Staff are very pleasant and nice. Room not maintain bathroom is old.

6/10

Pleasant

02 Oct 2016

Robert

Place was ok closest location to enchanted kingdom cleanliness of room was just ok kind of old it was just ok breakfast buffet was good to me it was the best thing other than the customer service .just was not impressed but the room condition not the worst but not the best either

Partner

8/10

Excellent

10 Jul 2016

Andrew

All good for a stay

The hotel was good with a good restaurant with a good menu. The breakfast had a large selection. The hotel had a sports bar which also served food. The room was cleaned daily to a high standard. Most impressive was the staff though. All polite and friendly but the bar staff were exceptional!

6/10

Pleasant

09 Feb 2016

NERISSA

Deluxe room i rate it as 4
But the standard room i rate is 3

Family

6/10

Pleasant

29 Jan 2016

Alfred

Recommended hotel to stay in Sta. Rosa

Closest to EK! Very concenient if you plan to visit the outlet stores nearby.

Family

4/10

Poor

29 Aug 2015

Brandon

Nightmare

I booked on Expedia and the problems started right away. The charges were unclear and I was overcharged for what I agreed to pay. The hotel nor Expedia will refund the difference. At check in, I cancelled my last night and was told I would get a refund. When I checked out I was charged the whole amount including the cancelled night and was told to call Expedia, and they did nothing. Just a really beyond frustrating experience.

6/10

Pleasant

18 Aug 2015

J

Average hotel but all Sta Rosa has to offer

This is an average hotel. Nothing unique or special about it. Tiny bugs inside the bathroom however I saw these same bugs everywhere I stayed in the Philippines. I will say this, the breakfast buffet that comes with the rooms is exceptional. I ate it twice and everything was delicious and prepared well. Many fruits to choose from and fruit drinks as well. The rest of the hotel is just there. Nothing special. Not terrible, not great. Adequate. I'm still not sure why I or anyone else would visit Santa Rosa though. EK isn't worth it unless you have kids. There is nothing else in the area.

6/10

Pleasant

05 Jul 2015

Verified traveler

Not a great location

Breakfast was ok, nice dining room and attentive staff.

6/10

Pleasant

15 Jun 2015

Laurent B O

Overall good hotel for a weekend trip with friend

+ Rooms are spacious, nice and clean
+ Hotel is 5min drive from Novali
+ Staff is very friendly and helpful
- AirCon a bit noisy for the night

Family

6/10

Pleasant

06 May 2015

David

Nice hotel.

No flatscreen TV in room which I was disappointed with.

6/10

Pleasant

11 Apr 2015

Graham

Simple 3 star hotel, friendly staff.

Pretty simple hotel, but the only half decent one in Santa Rosa from what I can see. Staff are certinaly very friendly and willing to help with any requests.

Partner

4/10

Poor

23 Oct 2014

Verified traveler

Not recommended for business traveller.

In overall, the stay is just average. Not suitable for business traveller especially you have some shirts that need ironing. Sad to inform that the hotel does not even equip with a simple iron/ironing board for this purpose. Location wise, it is a distance away from simple amenities such as 7-11 or shopping mall.

6/10

Pleasant

15 Jul 2014

Warren

Good rooms bad food

Room is very nice, clean, and LARGE. Food? Find somewhere else on the area for food.

Partner