South Shore

8/10

Excellent

29 Jun 2026

Leisa

Solid property with clean rooms and helpful staff. While staff wasn't as friendly this stay, past stays were wonderful. Pool was full of families with coolers and kids. They were having fun.
Not a relaxing pool day type place so we skipped out as to not get hit with flying toys. Looks like a great place to take the family!

Partner

10/10

Exceptional

28 Jun 2026

Sarahannzita

Great service and amenities. Close to great restaurants and attractions. Will visit again.

Partner

10/10

Exceptional

28 Jun 2026

Garrick

Great customer service and nice atmosphere

Family_with_children

10/10

Exceptional

28 Jun 2026

taylor

I love this place- I stay here when I travel to Houston for work.. on site steak house is always wonderful and you get access to the Marina Fitness Center. It’s the best gym ever!

Self

10/10

Exceptional

28 Jun 2026

Pedry

En general todo excelente

Friends

10/10

Exceptional

26 Jun 2026

Terry

Clean property friendly staff perfect rate. Can’t wait to return in November

Family_with_children

10/10

Exceptional

26 Jun 2026

Andres

Very nice entrance and grate staff!! Pool area is amazing. They do charge for breackfast but there is someone serving you . The bathroom in our room had a bit of rust on the tub and short sealing and I’m 5.4ft but other than that it was good

Partner

8/10

Excellent

26 Jun 2026

Tammy

I’ve stayed at SSH for many years, was there when they were filming Space Cowboy!! Love the pool! The staff at the pool bar/food area were a little slow for the few people that were there, also no charging to your room, but luckily I had brought a card down with me. Slight hassle but everything else was in order.

Family

4/10

Poor

25 Jun 2026

Jorge Guillermo

Our room was not well clean, there was dust in furniture and behind of night stands was noticeable trash. Bathroom was old, damaged and shower has a leak.

Family_with_children

8/10

Excellent

22 Jun 2026

Stacy

The rooms need updating. There was no water for the coffee maker. It was just Ok. The bartender and the front desk employees were the best thing about the hotel.

Partner

8/10

Excellent

21 Jun 2026

Leann

It was clean and the bed was very comfortable. The food at Opus was great. The only thing that was annoying were the doors to the rooms were not soft closing so heard alot of banging shut. We had an awesome balcony that overlooked the harbor. It was a rainy day but nice to be able to sit out there.

8/10

Excellent

21 Jun 2026

Richard

Needs a paint job
Needs a better gift shop
Needs delivery service while at the pool
Unfriendly check in at 3 am when I arrived

Self

10/10

Exceptional

20 Jun 2026

Betty

We had a blast as usual we go there every year we love staying here. they have a great breakfast love looking at the bay at all of the big boats the swimming pool is awesome. The staff is always very helpful and very kind.

Partner

10/10

Exceptional

19 Jun 2026

Nikiti

Pool was wonderful. Clean rooms. Carpet was dated but well worth the pricing.

8/10

Excellent

18 Jun 2026

James

Elevators were broken when we stayed. Room was nice and the pool is great

Partner

8/10

Excellent

18 Jun 2026

Nga

I love that we can use the fully equipped gym in the next building, swimming pool, gym, tennis court, etc. spacious room with beautiful views of the water. Nice outdoor pool.
Wish breakfast is included.

Family_with_children

4/10

Poor

16 Jun 2026

ted

Hotel is not adequately maintained. Basic maintenance needs are being ignored. We had to change rooms due to HVAC issues, non functioning electric outlets in bathroom, and damp carpet. Rooms seemed clean, although the tile floors were sticky on bare feet … put large towels down to avoid walking on them. Only ONE elevator was working for the hotel and according to other reviews, this has been the case for several weeks. Employee burnout and indifference is obvious. In my opinion this property’s remaining highlights are the location and the pool. Won’t stay here again.

Partner

10/10

Exceptional

16 Jun 2026

David

Loved the pool environment

Friends

10/10

Exceptional

16 Jun 2026

Brandy

The hotel was very nice, the only complaint that I have is the rooms do not get cold. The coolest it would get in there was around 74.

Partner

6/10

Pleasant

16 Jun 2026

Garrett

The pool was great but they charged me wrong at the pool bar. Also, the hotel room was fairly clean but there was chips on the ground when we walked in. Only one elevator was working. Lastly, the AC unit kept making a really loud banging noise every time it came on so it woke me up every 30 minutes. Got pretty much zero sleep

Partner

6/10

Pleasant

16 Jun 2026

Jovanna

Clean, spacious, and had all amenities listed. Pool was clean and family friendly. Had grill and enough seating and tables. Nicely decorated and enough towels and blankets/pillows for plenty guests.

The low ratings are for all bedrooms (except one) having bunk beds instead of separate beds. Although kids enjoyed this setup, several adults especially older adults had a hard time getting into and out of bed. Also, the freezer door was jammed, I contacted the host and was promptly told someone would reach out but that never happened. We were forced to keep our frozen items in coolers throughout our trip.

Overall, the place was fine. Nothing preventing us from staying here again in the future.

Family_with_children

8/10

Excellent

15 Jun 2026

Kimberly

Enjoyed our stay. Clean room, close to quite a few places to eat and do things. Only wish we had a microwave in the room. All in all,

8/10

Excellent

15 Jun 2026

Nicole

The room was a little disappointing. It seemed to be not as well taken care of as the lobby and pool. We did enjoy our stay though!

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Yalien

Beautiful

Partner

8/10

Excellent

15 Jun 2026

Markus

Ok

6/10

Pleasant

14 Jun 2026

Freddie

2 things about this hotel that would keep me from staying there again. First, the elevator situation is terrible. With only 1 elevator, guests were forced to use the single service elevator. I had to make it difficult for the staff to do their jobs, when the elevator they need it full of guests. And secondly, the bed was the most uncomfortable bed I have slept in, in recent memory. It was long past its life. Needless to say, we didn’t sleep well.

Partner

10/10

Exceptional

13 Jun 2026

Secundino

Everything was fine and great customer service.

Partner

8/10

Excellent

12 Jun 2026

Donny

It was a special day for me and my date (a surprise for her) for my 51st birthday, and although we arrived roughly 15 minutes before checkin...our room was not close to being ready. We had to wait for a call to let us know when we could go to our room. Although the staff were amazingly nice...they offered an immediate checkin to a room that had lesser amenities and not as nice...without a discount.

Again, they ladies were top notch, but I presumed maybe a complementary drink at the bar while we waited or a comped room service drink order once we checked in...and they did ask, but were told no because we were technically early. But, it was over an hour after check in time when we received the call the room was ready.

Im not asking for a refund or complaining about the actual stay but, it ruined the moment persay and we felt ...outside of the front desk employees... we were not compensated even with something small...to reconcile the inconvenience. Other equally nice hotels would have offered something to show gratitude. We didn't make a scene and would go back...but I believe the customer service was lacking in that area.

Thank you.
Donny Boynton
2813899996

Partner

10/10

Exceptional

11 Jun 2026

Jesse

We did not use the pool, but we love the restaurant and the 2 bars.

Partner

8/10

Excellent

10 Jun 2026

Jill

The air conditioner worked great in our room!
Unfortunately, the elevators has some issues during our stay!

Family

6/10

Pleasant

10 Jun 2026

Shelby

The room were pretty clean. It’s just the patio was pretty gross. There was like this green stuff all over it. The outdoor furniture was really gross in the front of the building and in the room I love staying at this hotel. I stayed at it a couple times because it has a great location, but the quality has gone down a little bit. When we went down to the pool, there were two couples having sex in front of their kids in the water which was very gross and they didn’t get kicked out. They just got told to stop. There’s no free breakfast. I think it’s $16 a person and it’s not that good of food I think it’s ridiculous that you have to pay $16 for food that you can get for free at any other hotel because and its nothing special but the staff are super helpful and super nice this hotel has so much potentialllllll

Partner

10/10

Exceptional

10 Jun 2026

Mark

The front desk staff were very friendly and engaging

Partner

10/10

Exceptional

09 Jun 2026

Cheryl

Everything was spectacular

Family

8/10

Excellent

09 Jun 2026

Kevin

Nice place. Very roomy. Ample parking. Killer pool with swim up bar on the weekends.. Food looks great but didn’t try it. Staff are great!!

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

John Wes

It was such a nice fun hangout! We forgot a wallet in room after checking out and it was returned! I would definitely stay again!

Friends

10/10

Exceptional

09 Jun 2026

Teresa

Amazing

10/10

Exceptional

09 Jun 2026

cierra

Great stay

8/10

Excellent

08 Jun 2026

Charles

Needs an update

10/10

Exceptional

08 Jun 2026

aaron

Check in sucked ...630 arrived at 1 for early check inn bad idea ...next time ill go late lol

10/10

Exceptional

08 Jun 2026

Michelle

We had a wonderful stay this weekend at South Shore Harbor Resort. The facility and the room was very clean. All staff were friendly and attentive. The only thing I would note is that you are not able to charge a lot of things to your room like the pool bar/restaurant and that was inconvenient carrying our credit card everywhere. Besides that, great stay!

Partner

10/10

Exceptional

08 Jun 2026

LaTanya

This hotel is so pretty.. the view from our window was amazing. The lights went out briefly and they handled everything so well. Everyone was so kind, from the front desk to the cleaning staff and room service. We will be back

Family_with_children

8/10

Excellent

07 Jun 2026

Jerri

Super nice place. All of the staff were fantastic. The location was great and close to so many places. The rooms were very clean. Parking was excellent. The beds were not super comfortable, and the water pressure in our room was poor, but it was still a great place to stay.

Family_with_children

6/10

Pleasant

07 Jun 2026

Patt

We arrived at the hotel around 6:00 PM to check in, even though the advertised check-in time is 3:00 PM. Unfortunately, our room was still not ready. The front desk staff completed a pre-check-in process and told us they would call as soon as the room became available.

After waiting for quite some time without receiving any call, we returned to the front desk to ask for an update. We were then told that the room had already been ready and that a staff member had called us, but that nobody answered. This was extremely frustrating because I never received any phone call, voicemail, or missed-call notification.

Having to wait three hours past the official check-in time was already disappointing, but being told that we had been contacted when we clearly had not made the experience even more frustrating. The lack of communication and accountability significantly impacted our first impression of the hotel.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Micheal

Clean room and the check in staff was very helpful and polite

Partner

8/10

Excellent

06 Jun 2026

TRACI

The breakfast buffet needs help, nothing was seasoned properly

Friends_and_family Friends

10/10

Exceptional

05 Jun 2026

Dawn

One elevator was out, so they opened up the staff one. I really enjoyed and would like to go back.

Partner

8/10

Excellent

05 Jun 2026

Noah

Visiting Galveston for the first time and decided to stay at this hotel as it was close to all of our planned excursions. We had a problem with the shower curtain smelling VERY musty so we called the front desk for about 15 minutes with no answer. Finally had to just go down and ask for a new one which they gave us but it made us feel like the rooms weren’t being cleaned thoroughly. We also found old flower petals under the sink from a past guest. The elevators were broken all weekend so waiting for the ONE working one was frustrating for everyone. There was also a water leak in the room with the ice machine so filling up our small cooler in a puddle was gross but it dried up by the last day. I will say the view from our room was beautiful and front desk staff was helpful. Overall this hotel needs a better maintenance team FOR SURE! It’s such nice area and the views are great but lack of maintenance keeps this hotel from getting 5 stars from me.

Partner

6/10

Pleasant

04 Jun 2026

Allan

Nice outdoor pool. Resort needs updating.

Self

10/10

Exceptional

04 Jun 2026

Marielis

Pool was amazing, the staff was helpful and the room clean. Definitely coming back.

Partner

10/10

Exceptional

04 Jun 2026

Michelle

Pool was clean and the swim up bar employees were amazing!

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Mayra

Clean nice pool

Family_with_children

8/10

Excellent

02 Jun 2026

Nolly

The hotel is close to everything. The only thing negative was that one of their main elevators wasn’t working and there were only two being used. They offered the service elevators used by the employees but it wasn’t enough especially during checkout time. I have to use the stairway.

Family

6/10

Pleasant

02 Jun 2026

James W

We've stayed here before and like it. Upon arrival we found that 2 of 3 elevators in this large hotel weren't working. The elevator to take to pool level was not working. Room HVAC wasn't really cooling well (it was cooler in the hallway ) Staff sent maintenance and it was slightly better overnight. Expedia asked how things were? The next morning got a call from Hotel about HVAC. The second night the AC was working and on high and couldn't be turned down so we froze!

We left room about 9 and put placard on door for \"room service\". Didn't happen. Next day my wife went to desk for towels and ask about room cleaning. He shrugged and said they are understaffed and we should have called them. He was not very professional in his reply/response and said room would be cleaned after we left?!

With one elevator, it took 20 minutes to be able to leave because of full elevator.

I really hate leaving bad reviews but this hotel has some issues. Maybe we didn't get a good room because of booking third party? Hopefully not. Management needs to review what guests are being told. Broken elevators on first weekend of summer? No recourse for bad experience?

If you check, I am one to give great reviews for great experiences.

Partner

8/10

Excellent

02 Jun 2026

Ralph

The pool is definitely a winner, the rooms are clean. Very quiet.

Partner

10/10

Exceptional

02 Jun 2026

Vickie

Fabulous pool with swim up bar! Great location and a fair price.

8/10

Excellent

02 Jun 2026

Michael

We have stayed here many times for over 20 years and never been disappointed.

Family

8/10

Excellent

02 Jun 2026

MICHELLE

More communication about the timing of Sunday brunch. I sat there and listened to other guests get told to come back for brunch as breakfast was ending. No one told me that so I had a subpar breakfast - the grits were hard, the eggs cold, there was one piece of bacon. Very disappointing to cost as much as it did. If I was made aware about brunch I would have waited. The rooms are a bit dated but clean and comfortable. I was supposed to have a Lakeview room but that was a joke! The pool and the staff out there were amazing Kassandra made sure I was taken care of at every turn!

Self

10/10

Exceptional

02 Jun 2026

Tim

Front counter staff is great! Michael is number one!!!

8/10

Excellent

02 Jun 2026

Ronald

Clean quiet and right on the lake

Partner

6/10

Pleasant

01 Jun 2026

Tyiekia

It was okay.

Self

8/10

Excellent

01 Jun 2026

Kazandra

Bartenders on Saturday night were amazing and helpful. They closed at 11 PM but still made sure we were set for the night and didn’t need anything else. Housekeeping was very sweet as well.

Partner

8/10

Excellent

01 Jun 2026

Kennady

The stay was great, but the property is definitely in need of renovation. The rooms were outdated and ran down.

Family_with_children

10/10

Exceptional

01 Jun 2026

Andy

Good staff, clean an really good vibes

Partner

8/10

Excellent

31 May 2026

Nicholas

Rooms were clean and updated. Main elevators were not working to wait time for the others were a bit long at time but hopefully they are getting fixed. Nothing too special. The staff we encountered were extremely friendly! The pool was way too packed for our liking

Partner

10/10

Exceptional

31 May 2026

Pamela

Clean, nice staff, great location and quiet

Partner

10/10

Exceptional

31 May 2026

Pamela

We love the location, quiet and staff is great.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Bien Tan

The staffs were super nice and pleasant to talk with. The room and sheets are nice and clean. Keep up the good work.

Partner

10/10

Exceptional

31 May 2026

Joe

Staff members were very helpful and friendly. Chech was super quick. Only problem was the main elevator wasn’t working. But did use the Southside elevator. Room was clean and great with beautiful views.

Business Partner

10/10

Exceptional

30 May 2026

Shannon

The property is gorgeous. The room is very big . The fitness center is awesome. I highly recommend staying here.

Family

6/10

Pleasant

30 May 2026

Juan

Make sure all the Elevators are working

Family

10/10

Exceptional

26 May 2026

Jeffrey

South shore harbor is one of our favorite stays before cruising out of Galveston.

Friends_and_family Family

6/10

Pleasant

25 May 2026

Breonna

Rooms are run down, pool is freezing. But front staff were very nice and friendly

Family_with_children

4/10

Poor

25 May 2026

Toni

I did not get the room I paid for online
There was zero water view - I got to look out over the convention center ac units in a basically empty hotel - there were multiple other rooms available -

I was offered to move but we were only there one night -

Kitchen and room service - the porter was sweet - the room service food was AWFUL- I ordered the least effort item on the menu - chicken tenders and fries. What I received was dried out chicken and steak fries that appeared to have been prepared the day before and left under a heat lamp.

The front desk staff was friendly and kindly listened to my complaint - and offered free breakfast (so have some additional substandard food) as compensation.

The pool was nice but a little messy -

Overall, I would recommend staying anywhere else.

Partner

10/10

Exceptional

25 May 2026

Gwen

Great weekend get away. Amazing staff room and the view was magical. Highly recommend.

Friends_and_family Family

10/10

Exceptional

25 May 2026

dana

Truly nice hotel. All the staff were very nice and helpful. The only changes I would recommend is putting in a hot tub and add microwaves for the rooms. But overall we were very happy with our stay!

Partner

10/10

Exceptional

24 May 2026

Cindi

The rooms were spacious and nice. Everything clean and functional. Would like extra plugs on both sides of the bed instead only one side. Need more towel hangers in bathroom.
The pool, restaurant and bar was very nice! Breakfast was good, but healthier options would be nice. Weekend brunch was better for the money. And more waitstaff.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Gilberto

This is a great venue. The staff goes above and beyond. Great location too

Business

10/10

Exceptional

22 May 2026

Chayo

Ok

10/10

Exceptional

22 May 2026

Connor

Staff was amazing

10/10

Exceptional

22 May 2026

Scott

Nice view, lakeside top floor.

Friends_and_family Friends

10/10

Exceptional

20 May 2026

Samuel

Our grandkids really enjoy the pool...and seeing all those boats.....

Friends_and_family Family

2/10

Poor

20 May 2026

AHMED

bed bugs!! Looks like they have that issues alot ! we got bite on first night. We reported to front desk on 05-14-2026 and they have no idea. On next day we found bed bugs in bed so I call and report the accident, in 2 minutes they showed up to my room 508 manager Jung Wu and another 2 girls with keys for another room 322. Looks like they have that issue before but the manager don't want talk about it and they told us they have to heat up to get the bugs away. We move to room 323 and we found out there is someone in that room already after they gave us keys for it. We want down to front desk and we have no idea what to do! They move us again for room 1001 and gave us one day breakfast and manager said he will return last night pay to us by Expedia. After that we return to front desk asked them for accident report and try to speak to manager to found out what happened they said the manager will reach out to me and he never did. I keep call them and spoke to front desk looks like he don't want talk to us until we left and I call them another 4 times still he don't want talk to me and he never fix the pay and give me the accident report

Family

10/10

Exceptional

20 May 2026

Akiba

Will definitely be staying there again

Partner

10/10

Exceptional

19 May 2026

Peter

The room was beautifully decorated and very clean. Enjoyed the beautiful pool area. Staff were all pleasant and very helpful.

10/10

Exceptional

19 May 2026

patrick

Strong water pressure in the shower.

10/10

Exceptional

19 May 2026

Jane

great, clean room, great view

6/10

Pleasant

17 May 2026

Cheryl

We got to the property and their system was down. We were escorted to our room by a hostess to unlock the door. They couldn't give us room keys but said they would bring them when they were ready. Two hours later we had to call for the keys. They asked us to come get them. I told them no, someone needs to bring them like we were told they'd do.
There were pubic hairs in the tub. We had two queen beds and they were extremely uncomfortable. They were very lumpy and hard. The floor would have been more comfortable. Out patio was very dirty. It needed a good pressure washing. The concrete was black. The pool was worse, the entire pool area was filthy. It made the bottom of my feet black. That definitely needs a good pressure washing. We go there every year and have never had any issues at all. It's very unfortunate that we had all these issues. Mostly we got zero sleep because of the uncomfortable beds. We will probably not be going back.

Partner

8/10

Excellent

17 May 2026

Sarah

Room was clean.

Partner

10/10

Exceptional

17 May 2026

Lamar Otis

Help

Partner

8/10

Excellent

16 May 2026

Jose

Property is very clean. The staff is attentive and very courteous. The pool is very nice and big. My only issue was that the lift to get someone in a wheelchair into the water did not have the battery to operate it installed. It took about 40 minutes to finally get the battery installed ands working. At the end was able to go for a swim and enjoyed it. The manager and the handyman were very attentive and apologetic. I appreciated their efforts. Overall, i would stay again at the property.

Partner

4/10

Poor

16 May 2026

Delaney

Had mold in room and leaking ceiling in bathroom also slowing drain ,

outside of that everything else was great

Partner

6/10

Pleasant

16 May 2026

Sabrina

We were on the executive floor 10th floor rooms have all been redone although I will say the bathrooms were not clean hair in the corners of the showers, maybe not the best tiling job either so made it look very old and dirty.Lobby is very nice. People are very friendly stuff was all great.
Pool was very nice staff working the pool bar were very friendly. I could see. Maintained in the next couple of years it will start to deteriorate and not be the greatest to.. I did not like the idea that anyone else the parking lot could just walk in and use the pool for the day during the mid week.

10/10

Exceptional

15 May 2026

Jetaun

Great location! Will stay again!

Partner

10/10

Exceptional

14 May 2026

Leisa

The staff at this property are the most friendly and helpful that I've come across! I have stayed here 3 times, and they are consistently polite and helpful, from the front desk to the restaurant, all are well trained and they SMILE! Any issues that I may have had with the property would be minimized by the amazing attitudes of the staff. The hotel is a bit older, but in good shape and well kept. The pool is very nice and the restaurants are all good. Rooms are comfy & mostly quiet.

Partner

6/10

Pleasant

14 May 2026

Ty

The first room I was in the shower didn’t drain and flooded the bathroom. The rooms have been attempted to have been updated, but the building itself felt very out dated. The room I got moved to hadn’t been cleaned all the way, the trash cans were full and dirty linens on the counter still. The 3rd room was decent but there had been no spider mitigation of the balcony’s or pool area. The coworker I traveled with was also given an uncleaned room on his check-in and had other issues during the stay.

Business

10/10

Exceptional

12 May 2026

Linda

Clean quiet and comfortable

Family_with_children

10/10

Exceptional

11 May 2026

Tammie

Older hotel in great shape, beautiful rooms, nice views just overall enjoyable stay.

Self

10/10

Exceptional

11 May 2026

Iris

The bartenders at the hotel bar that worked Saturday night (young guy ) and (young hispanic female) really made the hotel experience 10x better for us. The hotel is nice but not much going on so the fact that they went the extra mile to entertain and be friendly really made the stay better for us. The food was really good I’d recommend this hotel if you are with family or just need to relax .

Friends

6/10

Pleasant

11 May 2026

Rakhee

The bathroom was very small and not well equipped. There was no room for hanging napkins or towels. The toiletries were too small. Although, the cleaning staff replenished the towels and napkins they did not take away the used ones.

Family

8/10

Excellent

10 May 2026

Nicole

Pool is wonderful!