Name: Surestay Roseburg
Address: 2855 N.W. Edenbower Boulevard, Roseburg, 97471-6204, US

6/10

Pleasant

02 Aug 2026

Roberta

At check in- 1 Impression- nice clean hotel, 2 Front Desk person was friendly and courteous.
Elevator - had overpowering odor, like bug spray. Now, I'm concerned.
Room- initially- room looked clean with nice bed linens. Opened sofa bed, mattress had large urine stain. Front desk resolution - gave us mattress cover sheets and a blanket. No roll away to use instead of sofa bed. REALLY? Why hasn't the mattress been replaced. So, we squeezed my grandchild into our queen bed.
Pool- water was cloudy and cold. It is not heated. Pool towels are maybe 30\" x 20\", Small even for the grandkids. Also, the hotel asks that the pool towels be left at the pool area. We're dripping water all the way to the room.
Room- in the morning with more light I see the carpet is stained with what appeared to be body fluids.
Bathroom- sink is very slow to drain.
Breakfast- ok food. Eggs and potatoes. No meats, Danish or muffins. The area is extremely small and makes for uncomfortable dining. I gave 3 stars for the cleanliness of the common areas, the clean comfortable beds( aside from flat pillows) and the courteous staff.

8/10

Excellent

01 Aug 2026

Richard

The room was clean. The bed was comfortable. There were plenty of linens and pillows. The traffic noise was a bit louder than what I would like. We did not get to sample the breakfast.

2/10

Poor

01 Aug 2026

Brandi

There's beds if you need one.

Shower was busted, the shower head wouldn't stay up, it kept sliding down the pole so you had spray on your lower back but not head. Doors completely broken. Don't work with key, so side door was propped open all night. Cold coffee at the breakfast, went for a refill about an hour later, asked if it was new coffee because the old one was cold. She said it stays warm for hours. Checked, still cold. Ice machine busted. I love hot hot tubs, almost too hot to sit in.

Room was clean. But needs serious TLC.

Asked for a late checkout. Was told okay. Got a call 5 minutes before the check out time telling me, \"don't want to rush you but are you still here\". I've stayed at a lot of best westerns by far the most run down, broken one I've been to.

10/10

Exceptional

01 Aug 2026

Thomas

Nice hotel

6/10

Pleasant

01 Aug 2026

Chase

Nice clean. Not bad. Would stay again

8/10

Excellent

28 Jul 2026

Jeff

The hotels going thru a remodel. So if your not ok with lots of containers outside. And when I was there last week, the whole 4th floor was closed so they could get furniture up there...

4/10

Poor

27 Jul 2026

Shantel

Very out dated, door to restroom was off hinges, refrigerator didn’t work, key cards kept continually deactivate.

but convenient for the price.

Breakfast area extremely small a get over crowded. They should really reconsider moving the breakfast area to a different side of wall due to the cramped area where the staff member cooks it will get jam packed just trying to grab cereal and juice behind the door.

Indoor pool area was ok. It’s fully closed off area not what the picture on the website looks like, definitely misinterpreted that. But it was ok, our kids had fun.

Staff members were helpful an kind loved that. They just need to upgrade the facilities it has a lot of potential.

10/10

Exceptional

26 Jul 2026

Kimberly

Nice stay

6/10

Pleasant

23 Jul 2026

Debora

The staff are exceptional. Kind and helpful.
We upgrade to a suite with a pull out couch. There was no bedding either on the bed or in the room. The bed was springy and uncomfortable.

The waffle irons were dirty. Not just from use of the day. It was thickly covered with crude.

The pools were great after a long travel day

2/10

Poor

21 Jul 2026

Sherry

We had the experience from hell. No ice - forgivable. No quarters for the coin laundry - not convenient but OK. But the worst was the room we had - there was a drip in the shower from the faucet, the bathroom pocket door could not be closed or opened as it was off track, the toilet had to be shimmied to keep from running and then the chain on it broke and it was unusable so we had to use the pool bathroom, the key cards worked only sporadically, the front desk gave us 3 remotes to get the TV to work and eventually had to come down to the room to help us get it working properly, and the light on the desk did not work. The manager was supposed to be in by 8 am but we left at 9:30 and she was not there yet. We left the next morning expecting a call but today I had to call to talk with her. The hotel is being renovated, but room 108 should have been out of service. We paid almost $145 through expedia for this room on their high recommendation. The manager said she could not refund us any money since it was booked through Expedia. That night was the worst hotel accommodations I have stayed at in 73 years and I've been to third world countries with better accommodations.

Partner

10/10

Exceptional

21 Jul 2026

LIN

Hot breakfast. Located right off hwy 5. I like it.

Self

4/10

Poor

19 Jul 2026

Brian

Not particularly clean. The toilet ran every time it was flushed. Lights weren’t plugged in. No services between nights. Ice maker not working. Very very noisy. All little things normally. But all together they mean not a great stay.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Christina

Great location. Beds were comfortable, staff was accommodating, and the rooms were clean.

Partner

4/10

Poor

15 Jul 2026

Holly

Very run down & smelled odd like mold. Ice machine not working during a heat wave. The staff was great though.

Partner

10/10

Exceptional

13 Jul 2026

Vivian

Good breakfast, comfortable bed

Partner

4/10

Poor

11 Jul 2026

Senja

Dirty room. For $150 I got hair in the bed, shower and toilet. I can understand the overall room / table or even chair being dirty but the bed was filled with hair and the mattress was clearly from a lower tier hotel (I.e $50/night comfort) and a topper on top the old mattress to make it seem newer or more comfortable. It was not. The room smelled like stale cigarettes. The entire space was dirty

Self

10/10

Exceptional

11 Jul 2026

Heleodoro

Absolutely wonderful! Beautiful property, clean and updated! Friendly and helpful staff. Amazing stay! Recommend 1000%. Will definitely stay here again!

Family_with_children

10/10

Exceptional

09 Jul 2026

Danny

m

Partner

2/10

Poor

09 Jul 2026

Darcy

I liked the ease of getting off and on the freeway. That being said, the freeway noise was intrusive.
The staff were especially friendly and helpful, which I really appreciated.
The whole property looked dated and a bit rundown.
The hallways and my room needed freshened up. The walls desperately needed fresh paint and the wall paper needed replaced.
My room smelled musty and off-putting.
Overall, if I hadn’t of been on the road for six hours and was exhausted, I would have asked for my money back and looked for a different hotel.
Don’t regional managers checkout these places…?
Never again.

4/10

Poor

03 Jul 2026

Gicela

Will not stay here again, when we arrived and got the rm ir was right next to the freeway u could hear the cars passing so I called reception and ask the rep. if we could have a room not facing the freeway n his only response was that is the only type of rm in that area whatever that meant. He dis not offer anything whatsoever. Then their jacuzzi had jets that sounded horrible and were so annoying. There was a lot of noise due to the cars on the freewaywhich didnt allow us to have a restful night. In the morning i told the other fuy at the front desk n he was so oblivious like saying whatever, he did not say a thing not even we apologize is there anything we can do to make it better nothing whatsoever. Therefore i do not recommend this hotel! Motel 6 ahead just up ahead north might have been a better option! Their breakfast wasnt good either in my opinion! It was like a cheap hotel!

10/10

Exceptional

01 Jul 2026

Nicholas

Clean

Family

10/10

Exceptional

01 Jul 2026

Nicholas

Clean

10/10

Exceptional

28 Jun 2026

Robert

Everything was good. I will be back.

10/10

Exceptional

27 Jun 2026

Nicholas

Great customer service.

Family

10/10

Exceptional

26 Jun 2026

Mishele

The lady who checked us in was very friendly but the guy in the morning didn’t even acknowledge us when we left. The room was very comfortable We were traveling with two dogs and were given a room close to the pet area.

Pet

10/10

Exceptional

26 Jun 2026

Nathaniel

Staff was helpful, room was clean and breakfast was good everyday.. check in was easy and quick. I’m always stay here when I come to town.

Self

8/10

Excellent

23 Jun 2026

Teri Leeper

The staff was absolutely wonderful! When I reported that I had injured myself while trying to open my room door due to a faulty doorknob that did not always engage properly, they were compassionate, attentive, and assured me they would address the issue.

The rooms were spacious, clean, and very comfortable, with beds that provided a great night's sleep. The hotel was in the midst of a remodel, so some areas were not quite as polished as one might normally expect. However, we understand that renovations are temporary, and we are excited to see the finished result. We would definitely stay here again and look forward to experiencing the newly remodeled rooms on a future visit.

Family

8/10

Excellent

22 Jun 2026

Laurel

i like animals but my room smelled a bit like a dog had been there. and 10-11 pm at night dogs barked in a room near me. but other than that it was fine

Friends

8/10

Excellent

20 Jun 2026

Jeff

First time that the hotel was Ive seen full. Even then the hotel was a pleasant place to stay. I like the place for having 4 floors. It makes having a room on any floor easy.

Self

10/10

Exceptional

19 Jun 2026

James

Good stayed home

8/10

Excellent

18 Jun 2026

ROBERT

good

8/10

Excellent

15 Jun 2026

Craig

The dog room was acceptable but was on the freeway side.

Pet

2/10

Poor

15 Jun 2026

kurt

Terrible! room is filthy and smells like nasty diapers. Door to room didn't work right. Desk clerk had to assist with getting into room two times. Multple outlets didn't work. Desk chair is broken. trim is beaten up like it was in a recent war. No bathroom fan! Went to workout in fitness center. Also, filthy. no A/C, fan, water or towels! This place is a mess! Save you money and stay somewhere else!

Friends_and_family Family

4/10

Poor

14 Jun 2026

Tyler

The staff was very friendly and helpful, and the facility was fairly clean. However, a non-working air conditioning unit on a hot day made it miserable and nearly impossible to sleep. Also discovered our refrigerator wasn’t staying cold either so had to run to the store and buy a cooler and ice to keep our food cold. These are basic things that should be checked regularly and maintained when you are charging money to stay in a room.

8/10

Excellent

13 Jun 2026

Lori

We needed to change to an Ada room, the staff was great taking care of this for my 91 year old mother. When we moved rooms we left behind a curling iron and it was found and returned to us. I have to say the bed was not as comfortable as I would have liked and the rooms could certainly use some TLC and updating, as well as the TV 's.

Family_with_children

8/10

Excellent

13 Jun 2026

Horng

No

10/10

Exceptional

12 Jun 2026

Kenda

Excellent stay

10/10

Exceptional

12 Jun 2026

Aziz

Great place by the free way got there 10pm and lady at the front desk was very helpful and very nice I would definitely return to this location because of the customer service and service thevrooms are nice...

Friends

2/10

Poor

12 Jun 2026

Nathaniel

I've tried 3 times to leave a review, but it keeps getting denied. Apparently, sharing details about our poor experience is not acceptable. I'll just say, dirty plunger in the sink, and leave it at that.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Melvin

It was pretty good

10/10

Exceptional

09 Jun 2026

Clare

Conveniently located to everything.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Ernie

This is a great place for the price. Amenities are good. Breakfast is wonderful staff are great. I think the only thing that would have been nice would be some ice water available with the coffee bar instead of charging for bottled water.
We try to stay here when we are in town. Best for the money!

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Roy Bradley

Staff were very friendly and it was a good location, but that’s about the only two positives. Our key card and door lock were faulty and we heard a number of other guests having the same problem- cards weren’t working even after asking for them to be redone multiple times, took several tries to get into our room whenever we came and went. Pool was freezing cold, braved it since our littles were so excited to swim. Then when we tried the hot tub it seemed overly hot and murky. We tried going in the evening and next morning, both times same temp issues. And when we went there weren’t any pool towels either time and had to hunt some down. Heaps of towels left lying around and not much seating available by pool. Breakfast was ok, also not much seating so had to stand or eat back in room. Our beds were comfortable but we were surprised to find full size, not the typical queen size. Room seemed fairly clean, but could see bathroom spots rusting, dust in corners, and ac seemed like it was struggling to run. Thankful for the nice interactions with staff that made it an at least ok experience.

Family_with_children

8/10

Excellent

03 Jun 2026

Telma

Bedroom door wasn’t opening properly with the room key. I was told renovations is happening and that should get fixed soon

Family_with_children

8/10

Excellent

01 Jun 2026

Jenny

Good breakfast, weight room was nice

Partner

2/10

Poor

28 May 2026

Steven

filthy floors, filthy carpets, tiny water closet and shower in a small private room. Small Bathroom vanity in the sleeping space. Terrible smells.

Family

8/10

Excellent

26 May 2026

Victoria

It was clean, nice.
Could be a bit more updated and the breakfast could offer a little more. Very comfortable beds. Staff was all very polite.

Family_with_children

6/10

Pleasant

25 May 2026

Neha

Good for one night stay, key card had problem and one of vanity sink was not working but they did offer to change rooms!

Family_with_children

8/10

Excellent

24 May 2026

Dion

They are updating but keeping it on one floor. It will be great when we can stay in the upgraded rooms.
Easy on/off I-5

Family

10/10

Exceptional

18 May 2026

Joane

The staff is super nice! The lobby is neat with the staircase. But one thing I gotta say is that they need to lesson the floral sent in the rooms and in the lobby. I’m allergic to that stuff.. all in all I would still go back. It’s a really great place.

Self

10/10

Exceptional

18 May 2026

Julian

BREAKFAST WAS DELICIOUS 😋. STAFF WERE VERY FRIENDLY. KIDS LOVED THE INDOOR POOL.

Friends_and_family Family

8/10

Excellent

18 May 2026

Randi

The room was clean, they were remodeling so improvements are on the way. The only thing I didn't like is that the rooms were carpeted and the carpets were old. But like I said they were remodeling so I anticipate that the next time I visit that hotel the carpets would be replaced. Everything else was really good. The staff was very friendly and professional. Breakfast was great, the pool was clean, exterior was clean, pet friendly, no extreme smells. Felt safe.

Family_with_children

6/10

Pleasant

16 May 2026

SONIA

Not worth the price . Property is old & worn down. Staff were pleasant. Breakfast was good.

Family

10/10

Exceptional

15 May 2026

Peter

Nice place to stay

10/10

Exceptional

01 May 2026

Gordon

The evening manager, Crystal, was exceptionally cordial and informative at check-in, providing local information which was invaluable for our stay. The complimentary breakfast was well stocked and clean. It was a pleasure to stay there and I would recommend it.

Partner

8/10

Excellent

29 Apr 2026

candy

Yes everything was great

Self

4/10

Poor

26 Apr 2026

Julio

Listed amenities include free, breakfast, pool and hot tub, laundry, and kitchen. Hot tub wasn’t functioning (not their fault), but for laundry, they had four machines, two, which don’t work, one of which that does work literally has the bottom portion off the machine as it’s broken and was leaking water while in use. Don’t even get me started on the smell afterwards. The staff themselves are good but it isn’t worth it to go there. This does not even include the doors which are paper thin.

Friends

6/10

Pleasant

24 Apr 2026

Sarah

Breahfast was great, staff was very pleasant. Our room was not the cleanest and our door key for our room omly worked half of the time. It got frustrating.

Partner

10/10

Exceptional

19 Apr 2026

Francisco

Good stuff attitude, we got help from them to solve miss communication at reservation time

10/10

Exceptional

17 Apr 2026

Tim

?

Self

8/10

Excellent

13 Apr 2026

Paul

Basic clean rooms, with nice staff and good breakfast

Self

4/10

Poor

11 Apr 2026

Ann

The breakfast Friday was ok. Biscuits were hard, even after they sat in gravy for awhile and the waffle mix was so thick it didn't want to come out or spread out in the waffle maker. But Saturday the Biscuits were perfectly cooked. The waffle mix was perfect and cooked perfectly. But the lower rating was because we are disabled and there was something wrong with the hotel room door and it took us quiet awhile and several tries to get in. My husband and I were very unhappy with that. I overheard several guest complaining about this issue. Also I always book hotels with indoor pools and jacuzzi and the jets in the jacuzzi hardly blew and you couldn't sit in there very long because of the excessive amount of clorine just burned your eyes.

Friends_and_family Family

2/10

Poor

11 Apr 2026

david

Bed was broken toilet handle broken towel hook broke
No conditioner or shampoo in rooms manager in the morning was rude
When i told her about my coplaints

10/10

Exceptional

08 Apr 2026

Sarah

The new staff member that checked us in was so nice! He helped us find a convenience store and brought us pool towels to us when he noticed they were out in the pool area. Would stay again!

Family_with_children

8/10

Excellent

07 Apr 2026

Tom

Room was tidy and clean

10/10

Exceptional

06 Apr 2026

Julia

Clean

10/10

Exceptional

06 Apr 2026

Theresa

Reliable staff and hotel rooms

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

ATEZ

Everything was great! Thank you! We will be back!

10/10

Exceptional

01 Apr 2026

ATEZ

This was a business trip. The crew said that breakfast was great. Plenty to choose from. We're coming back here the next job in Roseburg.

Business

10/10

Exceptional

01 Apr 2026

ATEZ

This was a business trip. The crew said that breakfast was great. Plenty to choose from. We're coming back here the next job in Roseburg.

Business

10/10

Exceptional

31 Mar 2026

Justine

I booked a pet room through expedia (only dogs allowed), but when I arrived they charged me another $15. Whatever, it was worth it. The room was immaculate. In a pet room with carpet, it had no smell. Super clean. They have you sign a waiver that you'll clean up after your pet, and they're not allowed on the furniture, but that's why the place is so clean and the upholstery is intact. I can see why the deposit was mentioned in other reviews.
They have a big grassy area for your dogs and it is very well lit at night so you feel safe.
The mattress was very comfortable, super soft.
To nitpick I wish the rooms had a regular thermostat for better regulation, the fridge could be colder, and the tv was really small. Also it is next to a freeway which can get noisy.

Pet

8/10

Excellent

28 Mar 2026

Tricia

We had a wonderful stay. The proximity to the Applebe's was very convenient after a long day of driving. We were disappointed that the hot tub was being serviced on the morning before we checked out. There also weren't any towels at the pool for us to dry off with. Other than that, the stay was wonderful. The staff were extra friendly and the breakfast was delicious. Loved the eggs, waffles, and biscuits the best.

Family_with_children

8/10

Excellent

23 Mar 2026

Abigail

The staff was incredibly friendly and accommodating the hotel was also a good price. I didn't like that the breakfast area was closed except during breakfast hours. It's nice to have somewhere to sit and/or eat meals of your own outside of the room. The dining area was also super small, but it sounds like they are working on expanding that. The pool was nice

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Leah

Yes

Friends_and_family Family

8/10

Excellent

19 Mar 2026

Donald

yes

Partner

8/10

Excellent

16 Mar 2026

Maribel

Convenient location, good breakfast for the price.

Family_with_children

10/10

Exceptional

10 Mar 2026

Ronald

Indoor pool nice

Family

10/10

Exceptional

08 Mar 2026

Wendy

Breakfast was great

Partner

8/10

Excellent

08 Mar 2026

Ashley

The pool and hit tub were both on the cool side for my liking. Especially the pool, and the pool room was cool. The breakfast was decent, the staff were all so sweet. The rooms are small but adequate. Overall a decent place to stay on a budget

Family_with_children

4/10

Poor

27 Feb 2026

Daniel

The staff were GREAT and the overall stay was great but the main reason we stayed here was to hot tub and when we went to the hot tub and turned on the jets it smelt FUNKYYYY. We ended up just going back to our room; but outside of that the stay was great!

Family_with_children

10/10

Exceptional

23 Feb 2026

Ken

Nice staff, clean room, nice breakfast. Not fancy but perfectly suitable for a quick stay.

10/10

Exceptional

22 Feb 2026

deanne

The staff was friendly the hotel was clean as was the room. And Lisa prpared a great breakfast. The breakfast was hot and offered waffle or pancake. Bisquits and gravy. Scrambled eggs with ham and vegetables. We felt so welcome diring our stay.

Partner

10/10

Exceptional

18 Feb 2026

Connie

Staff helpful

Self

10/10

Exceptional

17 Feb 2026

Danny

Check-in was easy, staff was great room was comfortable

Self

8/10

Excellent

15 Feb 2026

Heather

Clean room, courteous staff, good breakfast.

Business Self

10/10

Exceptional

11 Feb 2026

michael

Had to change dates on short notice and they were very helpful. great staff nice town too !

Partner

10/10

Exceptional

10 Feb 2026

Ashley

Friendly staff, clean hotel and room.

Business

8/10

Excellent

07 Feb 2026

susan

staff very courteous, needs an upgrade
wonderful breakfast

Partner

10/10

Exceptional

07 Feb 2026

Nancy

The room was very clean and the beds were comfy. The shower was so nice! Staff was great. Breakfast was good also.

Leisure

8/10

Excellent

29 Jan 2026

Jennifer

Clean and staff is always nice.

Business

8/10

Excellent

19 Jan 2026

Ricky

Clean room, quick service. Our neighbors seemed to keep opening and closing doors throughout the night. I do wish there was more noise canceling available but I just left the television on to drown some noise out. For a last minute stay, the price and convenience was worth it and I’d book again just based off that. Thanks again.

Partner

8/10

Excellent

18 Jan 2026

Evelyn

Rooms were a bit dated but clean, staff was friendly and accommodating to requests efficiently, some noise from the freeway but nothing unexpected foe the location, overall it was good for night stay before a long bowling tournament out of our hometown

Family

10/10

Exceptional

15 Jan 2026

estanislao

Very comfortable thank you

Friends_and_family Family

6/10

Pleasant

13 Jan 2026

corrinne

Nothing special. It was so cold

8/10

Excellent

12 Jan 2026

Dianne

Every single staff person there was kind, patient and helpful

Business Pet

4/10

Poor

10 Jan 2026

Jaison

Room was ok for cleanliness sheets were worn and scratchy. Fire alarm went off at 130am front desk tried to fix had to move rooms at 2am. Would like a refund or atleast a discount.

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Fran

The Front desk and kitchen staff were outstanding! Best I've ever experienced! Thanks for your hospitality!

Leisure Self

10/10

Exceptional

29 Dec 2025

Arvind

Nice affordable room for overnight stay and good location.

Leisure Family

6/10

Pleasant

13 Dec 2025

Robert

The hotel is old and smells like faint smoke and humidity. It sits between two busy roads and is very noisy.
The bed and pillows aren't as comfortable as most Best Westerns.
The shower had mold along the door.

Business_and_leisure

8/10

Excellent

30 Nov 2025

Jeff

The hotel doesn't disappoint. I stay here when Im down in Roseberg. The location, the people there.

Leisure Self