MARIA JOSE
Hello, I am following up on my previous complaint regarding my reservation in Mumbai, as I have not received any response or refund yet.
I already left a review describing the situation, which was extremely serious. I arrived at 4:00 AM and the property was in unacceptable condition and felt unsafe. There were debris and obstacles just to access the place.
On top of that, the property stated they had no reservation under my name, despite my confirmed booking through Hotels.com. I had even booked an extra night to ensure my early arrival, which made this situation even more concerning.
This was not only inconvenient but also a serious safety issue, especially arriving alone at that hour.
I am requesting an immediate update on my case and a full refund. Please advise on the next steps as soon as possible.
I already left a review describing the situation, which was extremely serious. I arrived at 4:00 AM and the property was in unacceptable condition and felt unsafe. There were debris and obstacles just to access the place.
On top of that, the property stated they had no reservation under my name, despite my confirmed booking through Hotels.com. I had even booked an extra night to ensure my early arrival, which made this situation even more concerning.
This was not only inconvenient but also a serious safety issue, especially arriving alone at that hour.
I am requesting an immediate update on my case and a full refund. Please advise on the next steps as soon as possible.
