Hotel Marini

10/10

Exceptional

21 Apr 2026

Chelsey

Food, drinks, service, and entertainment were great. I just wish housekeeping would've been consistent in timing from day to day so we knew when to step away, or expect her.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Caleigh

We had a wonderful time.

Family_with_children

6/10

Pleasant

21 Apr 2026

Jennifer

The check-in process was beyond ponderous. Internet situation was irritating. Every device required separate connection with fees. Booking specialty restaurants was difficult. The staff were lovely. The Ventus Ha, although not ocean front, was a much more serene, attractive option if you wanted a more relaxed holiday.

Family_with_children

10/10

Exceptional

21 Apr 2026

tenni

My new favorite resort!!

2/10

Poor

21 Apr 2026

Alexis Marie

We had the worst experience. From start to finish. The staff at check in were unfriendly and unhelpful. We had issues with our reservations and they couldn’t have cared less. They made no effort to make it right and after along time arguing back and forth I asked to speak to a manger one wasn’t available and I asked for one to reach out when they were available and shocker they never reached out even though I had asked that they do. After finally checking in we found our kids room to be flooded and were told we would half to wait for maintenance. We had travels all day hadn’t eaten and now had to wait hours for maintenance.The food was terrible at the buffet and you can only dine at the restaurant if you have a reservation and good luck getting one. You can’t make on in advance and you can’t seem to get one on the property. We ended up eating off property cause we couldn’t do another bad meal.Half the bars weren’t open and the few that were closed early. As far as entertainment good luck there was absolutely nothing to do at night other then a music of some sort in the lobby. It’s super far from everything even though they advertise it as Cancun it’s a solid 45min drive to Cancun for f there isn’t traffic or an accident if that happens looking at an hour drive each way! The rooms are very outdated. We had a 2 bedroom suite it was very spacious but the couches are beyond uncomfortable and basically useless. The beach is basically not usable at all. They have these weird barrie

Family_with_children

10/10

Exceptional

21 Apr 2026

Janiyah

The stay was amazing, missing it already!

10/10

Exceptional

20 Apr 2026

Nancy

Everything was amazing. My one issue is I wish they would stop the reservation requirement for the dining.

10/10

Exceptional

20 Apr 2026

micheal

Pools are incredible

8/10

Excellent

20 Apr 2026

Melissa

The only thing I dislike was in the pool people would hold spaces and you would have no where to sit and it was the pool with kids so some adults could of gone to the adult side instead of taking the spots where families could be with the children like at 6am people where leaving towels and things on the chairs

Family_with_children

10/10

Exceptional

19 Apr 2026

Hemeak

Just came back from Hotel Marina El Cid, it's connect to a couple other resorts, so you have a wide selection of meal options. Golf carts that can take you to the restaurants. My family enjoyed the pool, we used it everyday.

8/10

Excellent

19 Apr 2026

Melanie Crystal

Very clean, beautiful resort, better than expected for the price we paid. We had a big suite, very clean and comfortable. Staff great. Only thing lacking is nightlife/night entertainment and food at a la carte wasn't as good as I've had elsewhere in Cancun. Buffets were good. Lots of pool space, didn't have to fight for chairs. All in all, it was a good stay. Close to Puerto morelos town so you can walk or uber in to check it out.

Family

10/10

Exceptional

19 Apr 2026

Vanessa

A lot of activities for our 16 yr olds. Staff went above and beyond to help us celebrate their birthdays. They decorated our room with balloons, streamers and a cake. Great food.

8/10

Excellent

18 Apr 2026

Burke Aubrey

Great food great pool, beach not so great. Good for family vacation.

Family_with_children

10/10

Exceptional

18 Apr 2026

Karla

Lots of fun for everything… great food, beautiful pools, nice rooms for family of 5!

Family_with_children

10/10

Exceptional

15 Apr 2026

Matthew

Clean and pleasant great staff very a helpful and polite

8/10

Excellent

15 Apr 2026

Winona Michele

Very clean & relaxing. Staff was wonderful & food was decent. Cons are internet & phone service was awful. The resort charges $15 per day per device you cannot swap between devices. We paid a small fortune for our family and the service was terrible. Overall great vacation and we do it again.

Friends

8/10

Excellent

14 Apr 2026

Erika Mariela Paz

Food was great. We couldn’t go to the beach because there was too much seaweed.

Family_with_children

2/10

Poor

14 Apr 2026

Wendy

I will start by saying we have traveled to Mexico at least 15+ times. Staying at diff resorts. The airport doesn’t bother us. No issue w timeshare sales ppl. Great vegetation, very pretty! Wild life was super cool. Staff do their best to give good service (less butlers). DO NOT UPGRADE to platinum. Complete waste of money. Cost $55/person per day, never saw/met butler. May have just been AI texting me randomly. We had 21 ppl staying for 8 days over easter ages 9-70. Of the 21 people, 6 got food poisoning at diff times over our stay. Forced to eat buffet 4 nights in a row, same foods. Reservations required at all restaurants, they open on Sat but are all full on Sat when they open?? Restaurants somehow always full?? If ur lucky, you get a 9pm reservation. They appear to save space for timeshare folks or maybe families that stay year after year. Not sure how they plan to increase those returning families if they don’t allow new guests to try any of the restaurants. I have never gotten food poisoning at any other hotel in Mexico or had to wait an hr to eat at a buffet. Lines out the door of the hotel. Drinks garbage, platinum was $800 & top shelf vodka by pools was smirnoff or absolut. They had don julio in the platinum lobby but I would have to keep going inside to get drinks with don julio. CANCEL IF YOU CAN! stay at fiesta americana condesa or Hyatt Ziva in Cancun (not riviera maya), hyatt serves grey goose by the pool & both have top service & great food/drinks

Family_with_children

8/10

Excellent

14 Apr 2026

Margaret

The check in was horrific! I have my confirmation from Expedia that I was booked in el cid spa and beach, however when I check in they said I was booked at Ventus Ha. They said that Expedia provided the wrong information to them; I refused to stay at Ventus ha, and it cost me another large amount to added to my original expense. I need see if Expedia made the error or if the person at the check in desk was just up charging me. I definitely want this investigated and the money reimbursed

Self

10/10

Exceptional

12 Apr 2026

Nick

We love this resort!

Family_with_children

8/10

Excellent

12 Apr 2026

Mary Ann

The staff were very friendly and our one bedroom was perfect for our family of three to have a little space. Multiple pools around the complex made it feel like it wasn’t crowded.

Two things that would have made the trip even better is if we could have gotten restaurant reservations and if the beach was a bit nicer. The beach is great for small children, but has too many breakers in it for adults to swim.

Taco fest on Thursday evenings is a must! Overall very nice vacation.

Family

6/10

Pleasant

11 Apr 2026

Kola

This resort was nice but a few things that if I had known maybe I would have not booked it. There was no snack bars around the pools. Having three children and couldn’t even get chicken tenders or fries or even a simple burger near the pool. We had to go to an actual restaurant. We were charged a significant amount so my kids iPads could have wifi. I got charged for platinum services and didn’t benefit from them. Was assigned a “butler” aka a concierge and they weren’t much help, they couldn’t even get us decent reservations, but when i walked into restaurants during the day and asked for reservations the restaurant staffs were helpful and obliged.

Family_with_children

8/10

Excellent

11 Apr 2026

Jonathan

No one tells you but you must book your dinner reservations prior to arriving. We tried booking Tuesday and nothing was available until Friday.

Family_with_children

8/10

Excellent

11 Apr 2026

Wilfredo Figueroa

The pool areas were very nice. Having multiple pools allowed you to enjoy every experience differently and let you decide what and how to spend your time.

Family

10/10

Exceptional

11 Apr 2026

Jesus

Expedia says its on the beach but it is not, you are pushed to the new buildings in the back. They are nice but not what i booked. Also its $700 more to stay in the area you thought you paid for in the beginning.

Family_with_children

2/10

Poor

11 Apr 2026

Sharon

long, but please read. Been to Mexico at least 15+ times @ diff resorts. call from front desk about “welcome package” first day. Went to front desk, they directed us to timeshare people, we left to head to pool. didn’t say a word to anyone & never bothered about timeshare again. Pros: great vegetation & Wild life. random animals around resort were cool. Staff does best to give good service (less butlers). DO NOT UPGRADE to platinum. Complete waste of money. Cost $55/person per day USD, butler to help with reservations/anything needed, premium liquor, better view, etc..butler didn’t contact me until I went into the platinum lounge to say I hadn’t heard from anyone 2 days after arriving, then got a text asking if I needed anything. Never met/saw either of the 2 butlers in person, not sure they were even real. Still wonder if it was AI texting. Half our group upgraded & got no help from any butler. upgrades in other countries, butlers meet in person & help with everything. only able to make 1 dinner reservation before arrival by emailing hotel. Told no reservations avail most nights. Forced to eat buffet 4 nights in a row. Food & drinks awful. 6 of 21 ppl got food poisoning on diff days over 8 days. Top shelf vodka was smirnoff. Older hotel is fine & knew the beach sucked, but bad food, drinks, bad cell service & butlers that don’t exist..not ok. Cancel if you can. Stay @ fiesta americana condesa or hyatt ziva in cancun for amazing time!

Family_with_children

10/10

Exceptional

11 Apr 2026

Tomasz

The variety of pools across the resorts that you have access to is wonderful. We stayed by the main pool for the kids most of the time, but each pool had its own vibe. The food was fantastic and the staff very friendly. The only thing i would flag is that the beach is not great. Its always covered in seaweed, but we came here knowing this already so it wasn't a surprise.

Family_with_children

6/10

Pleasant

10 Apr 2026

Mitch

Overall great resort but when checking in they claimed we booked a room at the “cheaper” sister resort and if we wanted to stay at the Oceanside resort we actually booked we had to upgrade and pay more which was extremely disappointing.

Family_with_children

2/10

Poor

10 Apr 2026

Todd

2nd time to property. They expanded to twice the size without doubling the amenities, restaurants, pool access, etc. Three complaints: 1. Long Lines and difficult to get restaurant reservations. . . I spent too much time getting what was already agreed to and we did not get to choose which restaurants. 2. Upon arrival they tried to switch us to the Ventus Ha property--Our reservation was for Hotel Marina El Cid Spa and Beach resort. The reservations we paid for was supposed to be ocean and pool view and full access to restaurant reservations. UP CHARGED us to be at El Cid Hotel (I absolutely hate this. . . we had be in transit from home for over 10 hours. My wife and daughter were exhausted and the hotel staff held us hostage until we would pay ~$450 more for what we already reserved and pd for) No manager available that night to figure it out. 3. Tried to up sale us to their platinum club to provide what should have been provided with original reservation. Ultimately, Manuel, Manager, refunded just less than 1/2 of the original upcharge but he seemed to be powerless to do more. EXPEDIA fell down and the job and did not accept any responsibility or provide any real assistance. Their CS chat function ultimately failed and they did not follow up to make sure that things were right.

The property was clean, most of the staff was really great and they worked so hard to make sure that things were clean and first class. Our room was comfortable and clean.

Family

10/10

Exceptional

10 Apr 2026

Malgorzata

Beach was not really nice

Family_with_children

8/10

Excellent

09 Apr 2026

Seth

Ok

Family_with_children

6/10

Pleasant

07 Apr 2026

Stan

We had a fantastic time at the El Cid Marina PM with our grandchildren despite my complaints. We have stayed at this resort in 2019 & 2023 with grandchildren as well and we returned due to how wonderful a place it is for youths. What we noticed this last trip was that our building #19 was dirty. There was Coati (Mx racoon) feces in the stairwell for more than three days, it's likely still there!! We also found some of the staff unfriendly, especially Karin who is a hostess and also a server named Ananis at the Dolores. The quality of the food and the cookery of food is sub par. While at the buffet my grandson went for a scoop of vanilla ice cream, he was given a hollowed out scoop. He requested another and was refused! At a buffet!!! I question the maintenance of this building as well as the balcony rail was wobbly on our third floor room. The chairs in the dining rooms and the lobby are filthy. This resort is run down, they should spend a little cash on the \"old\" part and stop on the Ventos side. Reminded me of the shabbiness like at the El Cid in Mazatlan. We paid cash for the extra fees and then those fees were charged to our credit card, beware.....do not give them cash. I am sad to say that we will never attend at an El Cid again due to these reasons.

Family_with_children

10/10

Exceptional

06 Apr 2026

Patricia

I have been to ElCid several times. Always clean, great food and friendly staff.

Family

6/10

Pleasant

05 Apr 2026

Igor

Assuming everything else was great (staff, clean, looks nice, stuff to do - all 100%), here are the only things that were actually horrible here.
#1 - the food. The restaurants were 90% bad. They had maybe one good dish (Baja taco) the rest was bad. Clearly microwaved, and horrible cut quality.
#2 - if you could even get into a restaurant, by the way, day 1- they're all 100% booked. How? Then, on top of that - on those 'super booked up days' they closed some of the buffets? Sounds like a terrible job managing it. The lady at \"concierge\" was telling me 1 story, then my friend who we traveled with went to talk to her, gave him a different story. I went to the front desk, he gave me a third story... it's a mess. It's 2026 and they're still tracking availability in an Excel doc on Windows 2000.
#3 - They lack enough lounge chairs at the pools. There is a sign that says something like \"if your (stuff) is unattended for more than an hour, you'll lose your place\" that isn't enforced. People were pining down spots from the day before. And they have space, look at the Marina cover - they only have 1 row of loungers, could put 2 even 3 in some.
#4 - ALL the drinks were watery. None of them were like \"wow that tastes so good!\".

Everything else besides those 4 were great. The people were amazing, super nice, friendly, etc... It just feels like the place is poorly managed.

Family_with_children

8/10

Excellent

05 Apr 2026

Katherine Ann

Great resort!! Better food than most all inclusives I've been to! Lots of fun activites for the family. Staff is great, rooms and resort are very clean!

Family_with_children

10/10

Exceptional

05 Apr 2026

Christina Holden

A

Family_with_children

4/10

Poor

03 Apr 2026

Kathryn Vilter

The resort property is fine. Plenty of pools and such. The problem is the restaurants. If you have a food allergy or sensitivity - do not go to this resort. We left 2 days early because I was constantly getting dishes with gluten in them - and sick much of the next morning.

You can't get reservations in the nicer, non-buffet restaurants. I think those all go to the Platinum guests & their members. We checked every day - and several times for just 2 people. Those have menu items that are notes as GF - nut I am not sure if they understand GF, as they had an item noted as GF, and it was made with Couscous - which is 100% wheat... I may have done better at those. but the buffets are so busy - super long lines to get a table, and then the language barrier - so I was just guessing what was safe.

Friends

10/10

Exceptional

02 Apr 2026

Geoffrey T

Was offered and enjoyed an upgrade to a beachfront 1 bedroom deluxe suite on the ground floor with an outdoor jacuzzi tub and more or less next to the pool, bar and beach volleyball for a small extra price at check in! It was fantastic. I was a little unsure of the all inclusive price when considering booking but the incredible benefits and options were well worth the price. 10 restaurants, many pools, bars, gym, kids and adult activities, nightly shows etc. etc. and never paid an extra penny for anything after check in. If you are a big drinker the endless open bars alone make it a deal. Also incredible food options, I mean really awesome fine dining options! Also loved the breakfast options and endless fruit, expresso and mimosas in the morning :)!!!!!! The facility is super family friendly but there are some adult only options as a part of the 3 properties. The staff was super friendly from start to finish and we felt like family by the time we left. Seriously, we were lucky enough to enjoy many of the same staff members services during our stay and by the end they knew us by name and what we liked. Please be kind in return, they deserve it!! I did take a couple of envelopes stuffed with $1 bills and spread them around liberally as my only out of pocket expense there and it made a lot of smiles and I am sure it was sincerely appreciated. We truly enjoyed everything about the El Cid experience and would not hesitate to recommend to others and would definitely go back.

Family

8/10

Excellent

01 Apr 2026

Allison

Everything was great! I would recommend having more options of activities for teens/young adults in the evening. Maybe a games room or other options.

Friends

10/10

Exceptional

31 Mar 2026

Kristi Ann

I heard this was a \"budget\" Resort, but we have stayed at much higher end resorts and this blew them out of the water! Excellent staff, many great restaurants to choose from, the bike excursion to town was excellent. Zero complaints about anything at this Resort. Teens were entertained and loved it. Would absolutely NOT go to the 90 minute presentation for their travel club unless genuinely interested. It was way longer than 90 minutesand wasted half our day.

8/10

Excellent

29 Mar 2026

Ramon

The resort is beautiful but out of 4 nights i couldn’t get a reservation. You have to pay for extra WiFi over 2 devices.

4/10

Poor

29 Mar 2026

Kimberly

Not very allergy friendly. Staff wasn’t knowledgable. Very hard to get dinner reservations but restaurants were empty.

Friends

4/10

Poor

29 Mar 2026

sari a

room was ok not cool enough. water pressure was not good. couldn't get reservations for dinners had to meet with manager to get reservations. reservation girl was not nice when I met with her. Food at the French restaurant actually made me sick that night. over all food was not good. been to this resort before was very disappointed this time.

Friends

8/10

Excellent

28 Mar 2026

Stacey

Everything was very clean. Staff was great. Pool actives were super fun.
The food was the worst part. We were only able to get into one restaurant. The buffet was fine at best.

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Luis Armando Arreola

Amazing pools for all the family!

Family_with_children

10/10

Exceptional

26 Mar 2026

Candace

Pleasantly surprised with the entire resort - would definitely come back again. Enjoyed the food!

8/10

Excellent

26 Mar 2026

Carin Myrrh

The staff were all very friendly and we enjoyed our stay immensely.
We paid a lot of money for an upgraded room and though we loved the room, the cleaning service only came once while we were there (we did have a privacy please for 3 of the 7 days).
We were probably the most disappointed with the wifi access. The service was spotty and we were only allowed to connect two devices during the stay despite having purchased the trip for 4 people. I couldn't even update my kindle unless I paid 25 usd for 24hrs of access. And then on the last day - they cut off our wifi as soon as we checked out even though we had the rest of the day before our flight.
the food was incredible - something for everyone! Only issue was that we couldn't always find which restaurant was serving the buffet :). but we found it an it was amazing!
The evening entertainment was very good - and very enjoyable for all audiences!
OH - about the beach - they have some barriers in place to help break up the waves... but we missed the waves and being able to swim in the ocean - something my kids were really looking forward to!

Family_with_children

10/10

Exceptional

26 Mar 2026

Bradley

It was an amazing experience from check in to check out. The staff was attentive, the food was great, and the rooms were clean and well equipped for this level of resort. I would recommend it without hesitation.

10/10

Exceptional

24 Mar 2026

Eleanor

We had an amazing stay! Our room was at Ventus Ha which was new, modern and very clean. The grounds are beautiful and we were able to enjoy pools at all 3 resorts. Dinner reservations were difficult to make however. If we had known that we would have upgraded to Platinum. Otherwise the food was fantastic, staff were friendly, we will definitely be back!

8/10

Excellent

24 Mar 2026

Jennifer

Room was always clean, staff were amazing, the beach was a little lacking but the pools made up for it.

Friends

10/10

Exceptional

24 Mar 2026

Marilyn

The main pool was great for the kids, there is a cliff jump and a slide, volleyball and water polo nets. Our kids had a great time. The rooms were clean and the property was very well maintained. I would return!

Family_with_children

10/10

Exceptional

22 Mar 2026

Laura

It was amazing.
Such friendly staff!
The water aerobics were such a blast.

4/10

Poor

22 Mar 2026

Kyle Jordan

Poolside seating nearly non existent after 7am.
Had a seat for my wife and I, and after leaving our things on the seats and running back to the room for swapping out shoes for flip flips, we came back to find our seats has been given away since we left them “unattended” even though the six seats to the left had no people at them all morning, and the four on the other side were also unattended. If you are going to enforce a “no reserved seats” policy, do it to everyone not just two people out of 50+. Especially after we paid extra for your pathetic “platinum club”.

Partner

10/10

Exceptional

22 Mar 2026

Maya

Our extended family had a great week! Great food, great drinks, lots of fun!
Water aerobics, volley ball, pool hopping, walks, etc

Sombrero's are our new favorite drink.
The swordfish at the Italian restaurant was the best fish of my life.

Our room was clean and comfortable with a great view!

Our butlers Orlando and Are were extremely helpful.

Extremely safe resort for a family!

Family_with_children

8/10

Excellent

21 Mar 2026

Jessica

A lot of walking to get to the different pools/restaurants on the resort. Wish there were better signs for getting around. It took me awhile to find the “short cuts.” There are employees that will drive you around on golf carts but then I feel obligated to tip every time.
They need a better system of making reservations for restaurants. It’s almost impossible to get a reservation for any day of your stay, even when reserving as soon as you check in. The reservations we did get were at 9 and 9:30 at night. No way I want to eat dinner that late.

If there was an option of a resort app, I did not know. It would have been nice to have an app to use as a map or make reservations.
You have to pay for WiFi beyond two devices. I paid an extra $120 so everyone in my party could use phones for apps, etc. Data did not work well at all, and we had Tmobile. Paying for WiFi is a huge reason I wouldn’t return with my entire family of 6.
Be prepared to get up early in the morning to save a pool chair at the main “party pool” if you want to be near all the action. Signs state no saving chairs, but no one listens. The other pools on the resort were much quieter and easier to get chairs.
The food options were actually great and tasted good, considering it is an all inclusive resort. I was very very impressed!
The rooms were very clean, beds very comfortable. The Murphy bed is very comfortable, surprisingly.
I definitely would return, but only as a party of two.

Family

10/10

Exceptional

21 Mar 2026

DONNA

We enjoyed our stay very much. We are coming back in May.

Friends

6/10

Pleasant

21 Mar 2026

Michelle

This was our second visit to the resort and this time around we brought our nine-year-old daughter. The resort and amenities were all there, but we did notice a decline in the customer service and willingness to go a little bit above and beyond the recreation and entertainment staff were amazing but the weight staff and bartenders didn’t seem too keen on providing exceptional service. It’s undecided whether we will be back or not.

Family_with_children

6/10

Pleasant

19 Mar 2026

Christopher

It was great and we really liked the property. The food was good and the staff was wonderful. There are 2 things that really took away from all the good things- 1) they charge you ridiculous prices to use he internet. If you have 5 devices it’s $50 per day and your resort fee doesn’t count toward this and the WiFi is terrible. Make it free like every resort this side of 2020. 2) the restaurants were great but the lines to eat at the buffet at peak were ridiculous. Way too long, sometimes 30-60 mins and that’s not good when you have hungry kids. Reservations at the restaurants were very hard to get.

Family_with_children

10/10

Exceptional

18 Mar 2026

Cecilia Osborne

Great stay. Food and staff were wonderful. Will definitely be in our vacation rotation.

Family_with_children

6/10

Pleasant

16 Mar 2026

Kelso

Clean room. Staff were great.

Partner

10/10

Exceptional

16 Mar 2026

cynthia Michelle

Beautiful resort with amazing staff and comfortable accommodations.

Family_with_children

6/10

Pleasant

14 Mar 2026

Matthias

No

Family_with_children

8/10

Excellent

14 Mar 2026

Diwakar

We had the pool view rooms, but the ocean was visible from the hallway outside the rooms.
We were on top floor so that was great as we had a nice view of the city too.

Family_with_children

8/10

Excellent

14 Mar 2026

Tamara

It was a great resort. I did find it frustrating finding a chair by the pool everyday. We weren't able to use the ocean at all. Otherwise, we really enjoyed your resort.

Family_with_children

10/10

Exceptional

13 Mar 2026

dustin

Amazing property. Only complaint is after an all night flight concierge was too pushy for us to attend a time share meeting.
Venta ha across the street was amazing. Would go again.

10/10

Exceptional

10 Mar 2026

Michael

Second stay at this property! Incredible and attentive staff, they really go the extra mile at this resort. Cant wait to book again!

Family_with_children

10/10

Exceptional

08 Mar 2026

Kathleen

We loved our stay at this resort. Staff are always maintaining the property. Food was great. We loved that you could go to the Ventus and Ventus Ha also.

Partner

8/10

Excellent

07 Mar 2026

Stefanie

Super clean! Staff was amazing. Food was unreal!!

10/10

Exceptional

07 Mar 2026

Jean

Everything wonderful

10/10

Exceptional

07 Mar 2026

Grace

Everything was very clean we upgraded our room to an ocean front room and it was the best decision we made. It was so close to everything. The staff were super friendly and accommodating. We will definitely be coming back.

Friends

10/10

Exceptional

07 Mar 2026

Alana

Clean room, Beach and Clean resort. Lots of fun showes and activities in the pool.
Family friendly and friendly all the way around .
Will come back every time

Family_with_children

8/10

Excellent

06 Mar 2026

Elizabeth

Could improve on entertainment

Friends

8/10

Excellent

06 Mar 2026

Roma

The room was always well clean every day, staff was really friendly. We had a great time.

Family_with_children

6/10

Pleasant

05 Mar 2026

semra

Room was not clean we had to remind them every day to clean room and bring towels.There was not enough choise for food.While we were sleeping early morning we heard noise

Family_with_children

4/10

Poor

05 Mar 2026

semra ibrahimi

We didint like the room at all.They didn’t clean every day.They didint change towels we had to remind every day to clean room and bring towels.There was noise early morning every day.There is no enough choise of food available

Family_with_children

10/10

Exceptional

01 Mar 2026

Russ

We have stayed at many “all inclusive” resorts in the Mexican QRoo area and the Caribbean Islands. The El Sid resort has consistently exceeded our expectations; we have been there 6 times. The cleanliness, the food, the service and the people all have been 5 star. The only negative we have ever experienced was attending their time share pitch. They offer expensive promotions for a ninety minute presentation. While the promotional program may seem like a viable trade for 90 minutes of time, it’s not! The meeting is VERY high pressure and last and minimum of 5 frustrating hours. Unless you really want to invest in a vacation plan, it is not worth it…no matter what the offer. IMO

Partner

10/10

Exceptional

28 Feb 2026

Carol J

The staff was amazing.The rooms were beautiful.The properties were absolutely gorgeous and very, very cleannn

Friends

8/10

Excellent

28 Feb 2026

Casey

Service and amenities

Partner

10/10

Exceptional

28 Feb 2026

Laura Juana

The whole facility was clean. They have a good food selection and the staff is courteous

10/10

Exceptional

26 Feb 2026

Cornelius

Clean rooms, friendly staff, great food,

Family_with_children

10/10

Exceptional

26 Feb 2026

Robert

We were pleasantly surprised at how fantastic the Marina El Cid was. Our room had a king bed and a great walk-in shower. The balcony was nice overlooking the middle of the resort with pool and ocean in the background. The service and food and drink was just fantastic. We saw a lot of reviews about food quality at OTHER resorts, and it was a deterrent. We were able to make 1 dinner reservation prior to arrival and then made more when we arrived. I would encourage you to do it right after check in because places fill up fast. Being able to use the amenities at all 3 places was another nice perk. There were nightly shows after dinner which was fun. We also tried the paddleboards, kyacks and the bike tour into Puerto Morelos. We would definitely go back. The only negative I can think of is the \"Expedia daily resort credits\". They ask you to listen to their Vacation Club presentation in order to use them, I think. They had no more time slots available during our stay so did not go. No one ever mentioned the credits too us or explained how we could use them.

Partner

10/10

Exceptional

25 Feb 2026

Trisha

Our stay was fantastic, the room was just okay. I don't like a ground floor and that's all that was available is what I was told. Food,drinks and service were amazing. Front desk people weren't super welcoming or that helpful.

Family_with_children

10/10

Exceptional

24 Feb 2026

Susan Elaine

Everything about this resort was incredible. The staff was wonderful, food incredible. The only thing that could have been better was if the adult pool was warmer! Lol!

10/10

Exceptional

22 Feb 2026

Chris

The staff are all awesome and very helpful. The resort was very clean.

10/10

Exceptional

20 Feb 2026

Sarah

Everything was great! The staff works very hard to make sure we get a good experience, from the crews that clean the beach to the people that are cleaning the floors outside our room everyday. This was our second time at the resort and would go back again.

Family_with_children

10/10

Exceptional

19 Feb 2026

Catherine Eileen

We absolutely loved this resort! This was our second visit, and it continues to impress us with all the amazing amenities. One of our favourite things is having access to four different resorts, all within walking distance, each offering something unique. We tend to prefer Ventus or the Marina because they’re oceanfront, but the other two properties are newer and just as beautiful.
Our kids had a blast at the Marina pool, especially jumping off the big rock in the center. Even when the main pool area is lively, the kids mostly stay on the rock, so it still feels relaxing for the adults. The foam party is another highlight—so much fun and always a hit with the kids.
The beach isn’t the best, but the resort staff does an excellent job clearing the seaweed every morning. For meals, Delores is our top choice for lunch. The variety and quality are incredible—unlike anything we’ve experienced at other all-inclusives. It’s perfect for our family since we don’t always crave the same types of food; there’s truly something for everyone.
Overall, another wonderful vacation, and we can’t wait to return!

Family_with_children

10/10

Exceptional

16 Feb 2026

Allison

Staff were friendly and helpful, having access to the three different resorts was great, food was fantastic, and weather perfect.

Leisure Family

10/10

Exceptional

15 Feb 2026

John

Staff were friendly rooms cleaned daily great hotel

Leisure Family

10/10

Exceptional

09 Feb 2026

Rosa

Rooms were spotless! Heated pool a plus and amazing customer service !

Leisure Family_with_children

8/10

Excellent

09 Feb 2026

Petro

everything was good except unexpected fee of $21 per day. Nobody has informed us that these fee has to be paid upon arrival.

Leisure Family

6/10

Pleasant

08 Feb 2026

Elizabeth

The premium package was good. Spa and excursions seemed to have a lot of miss information. One price to get you in and another at the time of the service.

Leisure Family_with_children

4/10

Poor

08 Feb 2026

catherine elizabeth

Spent 10 days with 21 of my immediate and extended family, ages 4 to 77. Resort is very beautiful and rooms are comfortable. Staff are clearly not treated well as they are often frustrated with simple requests, argue with you, and seem burntout. This was felt by all adults with me. Many instances of hidden costs and events where you are told one thing and it turns out the be a lie. Exhausted from being on gaurd. One member had an altercation with a racoon, slicing her foot and unable to reach any staff from food outisde of anothers room. Always have to ask for water so often running out. No kettles available. Not allowed to eat by the pool or beach. Must be dry and dressed for any access to food. Room service available and limited quality and options. Beach is cleared reguarlily from seaweed and nice to enjoy. Pool is very cold for the mildly warm weather, so not used. One small warm pool heavily occupied. Suggest you ask multiple people about things to do around the resort as you will get multiple different answers but might be able to decipher the truth if you ask multiple sources. Extremely difficult to get into resteruants at decent times though they stay fairly empty- appears very inefficient and understaffed, high pressure the get out quickly, often missing drinks or food. Servers often come once for drinks and once for all food order.
Defnitely do not recommend this chain of resorts with how they treat there staff.

Leisure Family_with_children

10/10

Exceptional

07 Feb 2026

Ebehiremen Stella

Kind staff and great rooms/restaurants. Happy there was so much nature in and around the resort, but not too much wildlife on the actual living areas.

Leisure Self

10/10

Exceptional

07 Feb 2026

David

Always clean and staff is friendly

Leisure Family

6/10

Pleasant

04 Feb 2026

Genese

Room was in good condition. The fridge in the room didnt work. Upgraded room at check in and staff did not make sure we had the microwave until multiple calls were made to the front desk. Not all front desk staff were nice or accommodating, and were told at check in we would have a jacuzzi but that didn't happen. Food options could improve greatly for breakfast and dinner. Room service menu should be expanded and definitely cooked better. Pools are beautiful, beach area is so-so, love the slide. All other staff were nice and accommodating. Definitely the perfect resort for famillies with small children, younger teens, older people. It's the perfect place to relax.

Leisure Family

10/10

Exceptional

02 Feb 2026

Omi

Friendly staff and very good food. Lots of options connected to three different resorts under one company.

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Jennifer

This Resort is excellent! This resort was exceptional from start to finish. The property is stunning, impeccably maintained, and designed to make you feel relaxed the moment you arrive. The rooms were spacious, spotless, and thoughtfully appointed with every comfort you could want. They really need to figure out the dinner reservations!! My 1 complaint! Standing in line the next day we got there for 45 minutes is unnecessary. They could make restaurant reservations, much easier!

Leisure Family

8/10

Excellent

30 Jan 2026

Diane

Staff was nice, one warm pool and the others were cold, food was okay, rooms were pretty good, the beach was okay (some weeds but they do there best to clean it).

The one thing i would say though is that on my last morning, right after my checkout, i needed the wifi for my travel documents and the wifi didnt work on my phone anymore. When I asked the front desk for a new code to use just for a few minutes they said no because otherwise they would have to give free wifi to all the guests?!? like what do you mean... i just stayed here for 2 weeks... i'm not asking for anything free... that was ridiculous to me... I had to open my data and pay 15$ with my phone provider for a few minutes of data... not a good way to end a trips

Leisure Family_with_children

10/10

Exceptional

29 Jan 2026

Brendan

Great staff. Great service. Amazing beautiful resort. Well taken care of

Leisure Family_with_children

8/10

Excellent

28 Jan 2026

Melissa

Rooms were a little tired, 7th time to this resort and we love how close everything is but felt it needs some freshening up!