Hotel Desiree

10/10

Exceptional

13 Feb 2026

Paul

The guy who checked me in was very nice and made me feel so at home.

Leisure Self

10/10

Exceptional

07 Dec 2025

Paul

The staff were amazing, really friendly and helpful 😃
This is a traditional style Italian hotel, a little dated, but full of charm. Loved it 😁.

Leisure Family

10/10

Exceptional

14 Aug 2025

Mehernosh

Good place to stay

Great place to stay, very convenient and near the railway station. Excellent breakfast.
On the negative side, did experience bed bugs

Friends_and_family Family

6/10

Pleasant

10 Aug 2025

Frida

The location is good, close to the train station and not far from the main points of interest. The staff is great. Breakfast was ok, although limited.
The property condition was under our expectations. The room that we were assigned (for three people) was ok, but the washroom was tiny and the distribution was very inconvenient. The room did not have a place to connect the Europe to North America plug adaptor, except for one in the washroom where there was zero space to put the phones, etc. Overall not a good value for money and way under our expectations.

Leisure Family

8/10

Excellent

01 Aug 2025

Samir

Friendly and helpful staff. We areived before the check in time and were able to store luggage in the hotel. Walking distance to all the attractions and dining.

Leisure Family

6/10

Pleasant

23 Jun 2025

Elio

Ok for the budget

Leisure Family

10/10

Exceptional

29 May 2025

Anatoliy

very nice hotel at a great location

Leisure Friends

8/10

Excellent

12 May 2025

Mark

Good place for a rest.

Good proximity to the station and walkable to local eateries. Friendly and helpful front desk clerks. Mattress a bit firm and shower small. Continental breakfast was good and staff in breakfast room friendly and helpful!

Partner

10/10

Exceptional

26 Apr 2025

Jongho

교통도 좋고 시설도 나쁘지 않고 서비스도 좋고 만족했습니다

Friends_and_family Family

10/10

Exceptional

16 Apr 2025

Eralda

Very friendly staff and perfect location to all attractions. The option of storing the luggage before check-in and/or after check-out was a life saver.

Leisure Family_with_children

10/10

Exceptional

13 Apr 2025

Eralda

Awesome service 24/7. Our family loved the ambiance and breakfast.

Leisure Family

10/10

Exceptional

12 Apr 2025

Sunil

Pleasant and convenient stay

Leisure

10/10

Exceptional

04 Apr 2025

Roberto

Conveniente location one block away from the train station and a few minutes walking to main attractions. Breakfast was always the same, including boiled eggs every day.

Leisure Partner

10/10

Exceptional

07 Jan 2025

Mackenzie

Wonderful stay. Very safe for a young woman traveling alone.

Business_and_leisure Self

8/10

Excellent

20 Nov 2024

FRED

.

Leisure Family

8/10

Excellent

21 Oct 2024

Joseph

classic elevator, unique.
Needed facial tissues

10/10

Exceptional

16 Oct 2024

John

Nice and Convenient

Nice clean friendly older hotel with a good breakfast. Convenient location to the train and attractions.

Partner

10/10

Exceptional

08 Oct 2024

Carol

Close to the train terminal (walkable) this hotel is older but very nice. The staff was great and there were quite a few places to eat close by. Breakfast buffet was good. The old fashioned elevator was a plus!

Leisure Partner

10/10

Exceptional

24 Jul 2024

Shirley

Excellent. Great location, very easy to get everything.

Leisure Family

6/10

Pleasant

27 Jun 2024

Ephrem

Very small one room space, narrow bathroom. Considering how busy the area is it was ok for one night stay for a family of five. Staff was kind to keep our luggage when we arrived about 2 hours earlier than the check in time. Breakfast fast was good, nothing fancy though.

Leisure Family

6/10

Pleasant

19 Mar 2024

Rachel

They were helpful enough, but the room decor was very strange. Additionally, the small room’s air conditioner didn’t work, and the bathroom was very cave-like, as you could tell it didn’t originally exist.

Leisure Friends

10/10

Exceptional

27 Nov 2023

Rhoda

Nice place to stay during your vacation. Location of the hotel is a plus factor, very near to the train station, as well as with the tour places.

Partner

10/10

Exceptional

19 Jul 2023

Matthew

The room was very spacious for 4 people, and the location is ideal for travel by train, as it is less than a 5 minute walk from the train station. Distance to the major tourist attractions is a bit farther but totally walkable. The staff is very friendly and we’re very accommodating when we arrived prior to checking time. My only suggested improvement would be a safe in the t’room to lock up valuables, and also a bottle opener and glasses, but again staff was accommodating with supplying glasses. Overall an excellent staff in a spectacular city.

Leisure Family

10/10

Exceptional

20 Jun 2023

Tara

Quaint hotel close to the train station. Wonderful staff, delicious breakfast, lovely rooms, and walkable location. Would stay again in a heartbeat!

Leisure Family

10/10

Exceptional

06 May 2023

Greg

Great hosts. Great staff

Leisure Self

6/10

Pleasant

20 Nov 2022

Hui

Very good location. Hairdryer is a bit dated and hardly does the work

Leisure Self

10/10

Exceptional

14 Nov 2022

Rosana

My favorite hotel in Florence!!

Excellent location, very nice building, close to every important spot in Florence and to stores if you want shopping. I will use this hotel forever when going to Florence !

Friends_and_family Friends

10/10

Exceptional

20 Sep 2022

Simon

Totally good for a short stay in Florence - short walk and easy to find from train station (I arrived very late). 15 mins walk to a lot of the main city centre sights. Staff helpful when asked for information. I enjoyed the cake and coffee breakfast.

Business Self

8/10

Excellent

16 Sep 2022

Nancy

I would go there again.

All of the folks were very helpful and courteous. The wifi could have been better but it seemed to be dependent on the time I was using it. It was clean and had been recently renovated.

Business

6/10

Pleasant

13 Sep 2022

Muriel Barbara

You have to carry your bags up a flight if stairs before you get to an elevator.

10/10

Exceptional

21 Jul 2022

Asad

.

Leisure Family

10/10

Exceptional

03 Jul 2022

Johanna

Excellent person

Leisure Family_with_children

8/10

Excellent

12 Jun 2022

Evelia

It needs a little TLC, but it serves the purpose for the amount of time that you spend in the room. Very close to the center of Florence.

Leisure Family

10/10

Exceptional

28 May 2022

Nancy Warner

The rooms were comfortable, staff very friendly and accommodating. The location was close to
The train station yet not at all noisy. Also close to all attractions. We would definitely rerun.

Leisure Family

8/10

Excellent

22 May 2022

Jeffrey

Classic style with beautiful appointments.

Leisure Partner

10/10

Exceptional

18 Jan 2022

Christie

Wonderful stay! The concierge was extremely helpful and printed documents forms! We were late to breakfast and they still made us godchild and coffee! I highly recommend! Excellent location close to everything.

Leisure Family

10/10

Exceptional

22 Jun 2021

Verified traveler

Great hotel that’s close to the train station. At this home base we visited Florence for two days, and Pisa and Sienna for day trips.

Leisure Family

6/10

Pleasant

08 Aug 2020

Michael

Convenient location

The hotel is a a couple hundred meters from Firenze S.M.N. Station so it is very convenient. We stayed here to make our trip to the airport easier for a 6:30 am flight. It was easy to find and the appearance is clean. The rooms are decently sized. The elevator is useful, especially if you have luggage. The air conditioning in both of our rooms did not work; the units turned on and blew a bit of cool air but not enough to cool a room. They were clearly old and probably had not been maintained in years. Consequently, my wife told the guy that the air conditioning didn’t work asked if the hotel had any fans and that we could use. The worker said something to the effect of “that sucks, yeah we have fans. Oh, not really, we don’t have any. Open the window.” Right...

Friends_and_family Family

8/10

Excellent

29 Aug 2019

Verified traveler

Our room was well appointed for an older facility. The location is excellent and the staff delightful

Leisure Family

2/10

Poor

05 Jun 2019

Verified traveler

Poor sign makes it hard to find. Hallway smells. No air conditioning and luggage rack. Very noisy. No safe. It’s has 3 different hotels on each floor with 10 units. Put two twin beds together. Tv didn’t work.

Partner

6/10

Pleasant

01 Jun 2019

Pauline

Like a lot of hotels in tourist areas of Italy this hotel could do with a renovation. The room had an offensive smell to it (like someone had spilt a couple of bottles of a foul smelling cheap perfume) and the staff were unable to accommodate in changing the room, as they said they were fully booked.
Located the problem to be in the bathroom. Kept the windows opened all day to aerate the room, and closed the bathroom door when I was in the room, and that helped contain the odour to the bathroom only.
Having said that, the bed was comfortable and the room and bathroom clean. Lovely breakfast included. 5 minute walk from Florence’s main train station Santa Maria Novella and 10 minutes walk (max) to the Duomo.

8/10

Excellent

13 May 2019

Anna Marie

nice and convenient place to stay

good location in the center of everything we need - food, shopping snd sites we visited.

Family

8/10

Excellent

25 Nov 2018

Shelly

The room was very clean and comfortable. The air conditioning only worked part of the time, but luckily it wasn’t too warm of an evening.

Friends_and_family Family

8/10

Excellent

15 Oct 2018

Cheryl

Convenient to train & sites

Convenient to station & walking to sites. Friendly, helpful staff. 12 steps to climb with bags before lift.

Friends

10/10

Exceptional

04 Oct 2018

H\nGhislain

Excellent staff. Helpfull, speak well in english .they are eager to help . We strongly suggestion thaïs hôtel .

8/10

Excellent

13 Sep 2018

Kaylin

Quiet and quaint, near train station

Welcoming and helpful staff. We booked last minute, for one night, after missing last train to Rome. Rooms are outdated, but spacious with modern European bathrooms. Breakfast is varied and tasty. Quiet and clean place for one night. TV had to be changed manually because the remote stopped working. Fridge in room, items inside are not complimentary. Rugs on the tile floors would make the rooms cozy and less basic. Mosquito plug-ins available, as well as select iPhone and Android adapters and chargers for the night.

Friends

8/10

Excellent

26 Aug 2018

Wabel

Hotel was great in general...
Staff: 5/5 (Good helpful and friendly staff)
Location: 5/5 (Near train station and different touristic sites)
Breakfast: 4/5 (Good options, but limited healthy choices)
Cleanliness: 5/5 (Clean rooms and bathrooms)
Facilities: 1/5 (No common areas to sit, and the hotel is on the two floors above the ground and the elevator is very old, tiny and can barely carry 2 people as if even 1 more person gets in; the elevator gets stuck between 2 floors)

4/10

Poor

09 Aug 2018

NMR6

Excellent staff. Josef seems to do everything at this hotel, he is amazing. The hotel is much more of a motel. It is located very near the train station (which is great) but the area is a bit shady. There is a lot of homeless people at the corner of the street and it is nit inviting. I honestly didn’t feel safe on the street. You have to drag your luggage up a floor to access the elevator, which only hold 3 people. The ‘hotel’ is on one floor of a building, the other floors are also ‘hotels’. The room is old and bare, the bathroom is very old and small, the tv is tiny (11 inches?) and only has Italian channels. Breakfast features prepackaged items and stale croissants. On our last day the hotel (the whole street to be fair) had no water all day. We were miserable and spent the least amount of time possible in our room.

10/10

Exceptional

03 Jul 2018

Verified traveler

very helpful and friendly staff, all of which spoke very good English, which really helps as a tourist.
the location of the hotel is a 10min walk from one of the main area's in Florence, which is great for walking around.

8/10

Excellent

03 Jun 2018

ouafa

Location & staff are good. Hotel is old but clean.

It’s more of a hostel. The building and rooms are very old and a little shabby. However, the service and staff are super friendly! The location is beyond perfect as it is a walking distance from tourist attractions and most importantly the train station.

Friends

10/10

Exceptional

26 May 2018

Verified traveler

Great location around the corner from the train station. The staff were friendly, helpful and someone was there 24/7. The room was spacious for a family of 4, the bathroom was updated and clean. Breakfast was great; sliced meats, cheese, youguet, cereal and wonderful pastries. The coffee machine made espresso, cappuccino, hot chicolate and other drinks and the setting was lovely. We would definitely stay there again!

4/10

Poor

14 Apr 2018

Douglas

Too noisy

A review should be honest to help other travellers. I don't like to give a bad review but the truth is our stay was not good. We didn't get much sleep both nights due to the noise from the surrounding rooms and the hallway. We soon realised the people in the other rooms were not shouting, just talking relatively loudly. We could hear toilets being flushed too. The walls must be paper thin! The one thing you want from a room is to be able to get a good night's sleep and that was not the case. The water was also lukewarm in the shower.
On a more positive note, the staff were really friendly, the buffet breakfast is good and the hotel is close to the railway station.
Sorry but the above represents our stay.

Partner

6/10

Pleasant

23 Feb 2018

Verified traveler

employees were nice. Location convenient. Breakfast good and sufficient. Pictures on booking website look nothing like the room. Bed uncomfortable. Pillows flat. Blanket really old. Shower leaking to the floor. Floor/walls dirty. Place needs renovation or at least good clean up

Partner

10/10

Exceptional

19 Oct 2017

rob

Very nice hotel close to very thing. Staff very friendly the room was very spacious. Even thought it is on the second floor it is easy to get to. We liked that had good break fast. It is next to rail station and central markets. Very thing is within easy walking distance we would recommend this hotel people a budget. We were able too walk around the area at night and feel safe. Every thing worked well in the room. The breakfast came egg and ham cheeses

10/10

Exceptional

29 Sep 2017

Jules

Fabulous time in Firenze

Lovely traditional hotel close to SMN station and within easy walking distance of city centre. Very friendly, helpful staff. Beautiful hotel with marble, wood panelling and artistic stained glass, very clean and well-equipped rooms with traditional fittings and furnishings. Lovely breakfast every day. This is the second time at Hotel Desiree and we would heartily recommend it.

10/10

Exceptional

13 Sep 2017

Jan

Great location for accessing Florence.

Close to train station. Great staff. Good choices for breakfast. They let me leave my luggage while we explored. Quiet and decent sized room.

6/10

Pleasant

11 Sep 2017

Yajaira

It was Ok for the price The beds very uncomfortable

8/10

Excellent

30 Aug 2017

Ian

Good base for travelling to Florence

The hotel is in an old building but the interior has been renovated to a good standard. The elevator is ancient and rather lovely to experience. A real trip back in time with manually operated doors. The baroque chairs and sofa in the hall continues the atmosphere. The room we had was modern comfortable and adequate for our needs with a quiet air conditioner and en-suite shower. The reception persons were friendly and helpful. Very convent to the railway station and they looked after our bags until we were ready to catch the train in the afternoon. We would stay there again.

8/10

Excellent

30 Jun 2017

Pam

Hotel Desiree

We enjoyed staying at the hotel, the customer service was friendly and helpful and the room was nice for the five of us and the bathroom space was fine as well. There was a major draining problem in the shower from day one and although reported this never was taking care of which did make it difficult for us to get our showers done in a timely fashion. The breakfast was excellent and always on time and even early on a morning trip day which was arranged by staff. Another staff member was very attentive to our needs when our credit card wouldn't work and helped us through that situation. The location was within walking distance for several interesting places and overall I would recommend it.
Also the bike trip with My Tour was fantastic.
The price seemed adequate through Expedia, the old functioning elevator was cool and the decor was nice.

8/10

Excellent

07 Jun 2017

Aussie

Overnight stay

Good size room and reasonably sized bathroom. very close to station. Double glazed window and wooden shutters kept the outside noise out. Breakfast basic but adequate. reception staff helpful. Room could do with a freshen up but suited our needs

2/10

Poor

28 May 2017

Verified traveler

The hotel is on a floor of a building with other hotels and private apartments. The pictures are nothing like the rooms. Do not stay here if you're a light sleeper, you can hear everything including the coffee machine at breakfast starting at 7am everyday.

8/10

Excellent

19 May 2017

margaret

Perfect location

Hotel 10 minutes walk from train station.Very old world which was lovely.
Breakfast great choices,some fruit would be a nice touch.
Bed very comfortable and good size bathroom.
Staff very helpful.
A 15 minute walk to Duomo
Some street noise at night so maybe ask for a room at back .
Would definitely recommend this hotel

Family

2/10

Poor

15 Apr 2017

Mr

They moved me to 2 star hotel - lack of rooms

Hotel staff asked me to move to a 2 star hotel, I guess they didn't have enough place to accommodate me, if that was the case they shouldn't have taken my booking. Not accepted

8/10

Excellent

07 Jan 2017

Kelly

Excellent location to train station

The location is perfect. Very very close to the station. The room is a bit dated. But overall with the priceof the room is valuable.

2/10

Poor

18 Dec 2016

Verified traveler

Not good

Family

8/10

Excellent

10 Nov 2016

Paola

Really good for the price, just if possible it eill be nice to have eggs or fruits for breakfast :) :)

Partner

8/10

Excellent

24 Oct 2016

G.B.

Close to Train station. Hotel is on the 2nd floor with other hotels above and below it. Hotel staff is very friendly and helpful.

8/10

Excellent

24 Oct 2016

Rosalind

Service was wonderful, hotel desk attendants were always helpful and very nice. Bed was severely uncomfortable, but you get what you pay for. It was in a great area of the city, walking distance to almost everything.

Partner

6/10

Pleasant

12 Oct 2016

Kevin

Close to the Firenze S.M.N.

It was a single small room with a semi double bed, and a huge chest. I felt like smothered with the big furnitures. If the furnitures were smaller, and there should be more free space. There was an outdated dial match security box attached on the wall, and it looked odd. I could not figure it out how to use it.

6/10

Pleasant

20 Sep 2016

William

The service at the hotel was excellent. Unfortunately we both got a lot of bites so I think they have an issue with bedbugs or something else. Would not recommend staying there for that reason only.

Partner

6/10

Pleasant

09 Sep 2016

Joe

Inexpensive hotel near the train station

This hotel is one block from the railway station and a short walk to the rest of Firenze. In fact there are about three hotels in this building (on separate floors) which is probably a converted palazzo. Because it is an inexpensive hotel, my expectations were not high. My only real disappointment was a VERY tired mattress in which I rolled downhill to the place where most people slept. All the rest was OK.

8/10

Excellent

30 Aug 2016

Nalaka

Florence

Good Hotel I would recommend. Staff were helpful. There was a problem with air condition on our first night we got a new room next day.Very Close to train station Helpful staff.

Partner

8/10

Excellent

18 Aug 2016

Alberto

Perfect Florence stay

Great location by transportation and a short walk to all of the sights.

Partner

10/10

Exceptional

15 Jul 2016

Verified traveler

Great place to stay in Florence!!

The hotel was super close to the train station as well as restaurants and shopping. The staff was extremely helpful. Quaint hotel but more like a pensione. But the cleanliness and charm make the hotel a great stay for a really great price. One note that the hotel is in the same building as four other hotels. Really was impressed with our stay.

8/10

Excellent

11 Jul 2016

David

Everything was good and clean. Great breakfast and staff were always helpful

Family

10/10

Exceptional

06 Jul 2016

Verified traveler

Great place near Santa Maria Novella

This is a nice little hotel near the train station (Santa Maria Novella) and a short walk from main tourist attractions. The area seems quite safe despite being near the station. The hotel room featured: excellent air conditioning, modern bathroom (the shower stall will feel a bit small for larger/taller people), helpful 24 hour front desk, satisfying breakfast. The internet was slow and unsteady.

8/10

Excellent

02 Jul 2016

C

The only hotel I use when visiting Florence

Lovely ambience, beautiful Tuscan decor, helpful staff, comfortable clean room. I've been visiting Florence for business and holidays since 1999 and this hotel is the only one I return to again and again. Very good value for money. I recommend it regularly to friends.

4/10

Poor

06 Jun 2016

George

compered to other similar hotels it is lower

the room did not give the impression of cleanliness.

Partner

10/10

Exceptional

23 May 2016

wayne

Staff where amazing, great proximity to metro stat

Staff were amazing and any request was actioned within minutes. Clean hotel and convienent to all modes of transport. Highly recommend

6/10

Pleasant

01 Apr 2016

Verified traveler

convenient location

OK hotel

Family

6/10

Pleasant

29 Mar 2016

Jess

Dated but clean

This is really a dated hotel but fortunately a clean one. The breakfast is ok and the shower is unexpectedly good. It is not sit on a busy street so not noisy in most of the time but early in the morning you can hear the garbage truck doing its work clearly. The WIFI is not too stable. Very easy access to the train station and the main restaurants area.

Partner

8/10

Excellent

27 Mar 2016

Kamran

Good location

Is good hotel only the pressure of water in shower was very bad

Family

4/10

Poor

25 Mar 2016

Verified traveler

Good room, as long as you dont need to sleep

The bed was the most uncomfortable mess I have ever slept in. The hotel placed a futon mattress across two single beds, with the effect of a huge hump in the middle of the bed and a deep hole that we each had to sleep in on our respective sides of the bed. Very very uncomfortable. I will not be staying here again.

Partner

6/10

Pleasant

29 Dec 2015

y t

Value for money in Florence.

Economic stay but comfortable.

Family

10/10

Exceptional

27 Dec 2015

Rosana

Staff very friendly..location excellent..

Room is pretty good size...We only slept there...We walked everywhere...very happy...breakfast was great...

6/10

Pleasant

23 Dec 2015

Verified traveler

Close to train station, staff helpful, close to sights.
Nice breakfast.

8/10

Excellent

20 Dec 2015

Catherine

Our stay at Hotel Desiree

We found the room & bathroom clean . Nice and warm as we stayed in winter.The staff friendly at all times . Breakfast was good, there was a nice variety to choose from. The hotel is centrally located so we were able to walk to all the places we wanted to see.

Partner

8/10

Excellent

15 Dec 2015

kerri

This hotel was in a wonderful, convenient easy to find location that was super close to the train station. It was quiet and clean and the staff was very friendly. Breakfast was basic but fulfilling.

My only complaint was our smoke free room definitely had the smell of smoke lingering in it.

Family

8/10

Excellent

01 Dec 2015

Ong

Good location

Comfy stay in a good location.

Partner

8/10

Excellent

27 Nov 2015

Michele

good value

We were very happy with the service and facilities of this hotel. It provided very good value for our family of 5. WiFi was excellent also.

Family

2/10

Poor

06 Nov 2015

Lorrie

Disappointed with Hotel Desiree

Room was very small and cramped.
Definately overpriced, not good value.
Web-site photos did not represent what I got
Flight of stairs at entry is very inconvenient if you have luggage.

8/10

Excellent

20 Oct 2015

Bruce

Nice hotel close to the train station.

A clean and comfortable hotel. The room wasn't exceptionally large; however, we were only staying one night. The clerk at the desk, when we checked in, and again when we checked out, was very friendly and informative.

8/10

Excellent

19 Oct 2015

Verified traveler

Good central location with big rooms.

No tissues, tiled floor - a bit cold and feels a bit dirty. Very friendly staff! Yes you have to give them your door key when you leave but that's like a few other places that we have stayed. Plus the keying attached is massive so you wouldn't want to carry it around with you anyhow. Poor shower pressure but good consistent water temperature. Comfortable bed - slightly hard pillows but also comfortable. Can hear people walking around upstairs. Old caged elevators that you have to open 2 sets of doors and it can only perform one operation at a time. Really close to the main train terminal with all the bus lines. There is a small range on offer for complimentary breakfast but was satisfying.

Partner

10/10

Exceptional

08 Oct 2015

Verified traveler

Great Location

Great place to stay. I've stayed here before. Walking distance to the centre and train station.

8/10

Excellent

05 Oct 2015

Claire

We spent three wonderful nights in Hotel Desiree. From the time we arrived all staff were friendly and helpful. The location is excellent as it is so near the train station but also within walking distance of so many attractions and lovely places to eat.

Family

8/10

Excellent

11 Sep 2015

Verified traveler

Staff was very friendly. Conviently located to many attractions of Firenze and many nice restaurants as well

6/10

Pleasant

08 Sep 2015

Verified traveler

Close to the train station and metro. Had to wait a hour past check in for room to be ready. Other than that everything was fine.

Partner