Name: Clarion Hotel Conference Center on Lake Erie
Address: 30 Lake Shore Drive East, Dunkirk, 14048, US

10/10

Exceptional

16 Jul 2026

Andrew

The entire staff was very helpful, and had quick answers for all my questions. I would stay there anytime!

Family

6/10

Pleasant

16 Jul 2026

Richard

First: TV didn’t work and they switched us to a room where the TV controller could not be located. There was no mini refrigerator and was told you had to order it when making reservations. Who does that! And last there was a urine stain at the bottom sheet near feet that if you didn’t pull the sheet down you may not see it!

Friends_and_family Friends

4/10

Poor

14 Jul 2026

Susan

The rooms are SHABBY! Sink was clogged, shower was too gross to use. It’s clear that Clarion has neglected the property.

Family

4/10

Poor

11 Jul 2026

Susan

Shame on Clarion Hotels for neglecting this waterfront property and letting it become a sad, shabby, not inexpensive, hotel. The room phone was broken, the room safe didn’t work, room keys didn’t work, the room was poorly lit, and the bathroom was yuck. The staff was friendly, though our room across from the housekeeping area was loud with staff arguing or having conversation. The restaurant was fine. The only thing edible at the free breakfast offered by the hotel, was a tiny yogurt.

Family

4/10

Poor

10 Jul 2026

dale

The only good thing was the view. Enjoyed the outside seating area.
The breakfast was just so so and the area is not the cleanest. Tables are very sticky, (I guess from whatever cleaner they use). You could also use new chairs in the food area.
There was not a refrigerator in our room which would have been nice to have.

Friends

10/10

Exceptional

06 Jul 2026

Melissa

Espectacular!!!

Partner

6/10

Pleasant

04 Jul 2026

Cheryl

No refrigerator in a room that cost over $210... unclear signage...lack.of staff..needs overall serious cleaning inside and ou

2/10

Poor

02 Jul 2026

Lisa

When we booked this room in February, the listing showed that they had a pool. We also booked this place because it said that there was a bar and grill attached to the hotel. But, when we arrived on Monday, June 30th, it was obvious that there had not been a pool on the property for YEARS. And, the bar and grill shown in the photos has been closed for quite some time. AND the current bar and grill within the hotel is not open on Sundays or Mondays. And, all the local restaurants along the pier are closed on Sunday and Monday.

The room was clean enough. But, the wallpaper was patched and peeling. there was rust on the metal of the lamps and other fixtures. The shower looked like it could never look clean, again. The grounds were extremely run down compared to photos. If I had seen current photos of this place, I would not have stayed there. It's like the place was left pretty derelict and maybe it has been purchased recently by the personable woman who seemed to be in charge. Still, the photos I see here are not telling the truth about the condition of this property.

Partner

2/10

Poor

28 Jun 2026

Nicole

Desperately needs remodeling

Family_with_children

6/10

Pleasant

25 Jun 2026

Rhonda

Staff was astounding. Breakfast was tasty. The staff is what made the stay positive. clogged sink but no maintenance on weekend duty so we were moved to another room. In new room the shower door was broken. Get rid of the carpeted floors in the bedroom, collects bacteria and didn't feel comfortable in bare feet. Maid left us a clean hotel room!

Partner

10/10

Exceptional

23 Jun 2026

Bonnie

All great but the motel Just needs updating .

10/10

Exceptional

22 Jun 2026

Mary Ann

Great hotel with a beautiful view, comfortable beds, and good breakfast. Staff was particularly polite and helpful.

Partner

8/10

Excellent

21 Jun 2026

Michelle

It's right on the lake, which makes it nice to watch sunrise and sunset.

Family

8/10

Excellent

21 Jun 2026

Thomas

Good convenient place to stay

Self

8/10

Excellent

14 Jun 2026

Mark

All is fine, except one should be forewarned that the swimming pool is not existant (demolished and filled with rubble). The brewery on premises is not functioning. Restaurant was not open on Sunday nor Monday. That meant having to either go outside or order delivery. Otherwise all was fine

Partner

8/10

Excellent

07 Jun 2026

Brian

Great service

Self

2/10

Poor

07 Jun 2026

Lily

The lobby, bar and restaurant were clean and inviting. Staff was friendly, nice and pleasure to talk too. Rooms were a different story. Absolutely disappointing, mold on ceiling, broken shower head, frame on mirror falling off, TV stopped working many times, but the worst was the blood splatter on the wall. The hotel can do much better. Would probably never stay there or any Clarion Hotels again after this.

Friends_and_family Friends

6/10

Pleasant

03 Jun 2026

Sharon

The hotel is in a lovely setting right on Lake Erie, but the rooms and interior are old and in need of updating. The staff was very friendly and courteous.

4/10

Poor

25 May 2026

Susan

I would not stay there again. It is dirty, there are leaks in the roof, and there was a couple fighting at 2am that escalated to the point I almost called the police.

Self

6/10

Pleasant

25 May 2026

Michelle

Nice view of the lake. Easy parking. Staff were nice and the room was good. The bathtub wasn't pristine by any stretch. The property needs an update badly, but I understand that's costly. It was a solid stay for a driving trip in upstate NY on a holiday weekend.

6/10

Pleasant

21 May 2026

Charlene

The location and the view were excellent. The hotel needs a lot of repair. Our room: the floor was damp, the bathroom mirror had weird burn like streaking, there was rust in the bathtub, the water pressure was excellent, the walls in the room had had paint touch-ups that did not match the rest of the paint. We were barely able to see out of the window because the seal on the window had broken and it was fogged over. The beds were firm but okay.
Restaurant: the breakfast was what every other free breakfast was. Make your own waffles, fruit, eggs, sausage, yogurt, etc,,,, It was hit or miss if the restaurant was open for dinner.
Hotel: We used a side door to get in and out based on where our room was. It smelled like mushrooms. Like if we were growing mushrooms. Very musty. Wallpaper was torn in the hallways, rugs were literally taped to the floor. I am sure to prevent tripping but there should be a better way. They were installing a new elevator while we were there so hopefully it means they are working on things.
The view was excellent though.

Friends

8/10

Excellent

18 May 2026

Eileen

This is the only hotel I stay in when visiting Dunkirk. The property is old, but kept clean and maintained well. The rooms are large and views of Lake Erie are a nice amenity. There are no microwaves or refrigerators in the rooms which is not on par with other hotels in the area. For me this is the major downside. I do like the staff who are always very kind and helpful.

Self

10/10

Exceptional

17 May 2026

Emily

Nice clean, beautiful view and friendly staff

Friends

6/10

Pleasant

10 May 2026

Carolyn

Check in and check out girls were nice. Other staff were very rude.

Friends_and_family Family

10/10

Exceptional

06 May 2026

Karma

Very comfortable room and right on the lake. Beautiful in the spring and summer especially

Self

8/10

Excellent

03 May 2026

Amy

Food was pricey but good, jacuzzi tub broke, room was clean and staff very friendly!

Partner

6/10

Pleasant

01 May 2026

joel

Heat didn’t work in room. Just blew air but didn’t warm up. Beautiful view of the lake. Nice free breakfast. Restaurant was decent, good wings and flatbreads.

10/10

Exceptional

19 Apr 2026

Nicki

Room was clean and nice. Elevator has been out for a year, (we stay often). I don’t use the shampoo and such but not all were new.
This is a great hotel that just needs an overhall

Self

8/10

Excellent

18 Apr 2026

Norman J

Did not have it

Partner

8/10

Excellent

12 Apr 2026

Scott

The Breakfast was very good and the Attendant was a very friendly and happy woman who always helped start the day off in a good way. The Curtains need to be replaced and the mini fridge in the room was removed and the ice maker was broken. The Bar closed early, wish it was open at least 1 hour longer.
The Bed was very comfortable and pillows were very comfortable. Towels very soft and smelled good. Was disappointed the local Hockey Broadcast was not on the tv. Rooms need a little general maintenance like fixing the peeling wall paper. Maybe a USB outlet or 2 would be nice.

Self

4/10

Poor

12 Apr 2026

Gayle

A very tired poorly maintained facility.

Partner

8/10

Excellent

31 Mar 2026

Larry

Restaurant was closed didn't have breakfast.

Self

4/10

Poor

29 Mar 2026

Kassantra

The hotel as a whole needs updating. The front desk person when we checked in wasn’t very clear of instructions(didn’t tell us floor) they also didn’t want car info or check my id(which makes me nervous that anyone can use your name and check in). There was carpets taped down to the floor, there was chunks of dried mud in the hall. Our room was ok but the bathroom needed a nice deep clean, especially the tub/shower. Overall it was an ok experience but I would not stay there again unless it has been updated.

Family_with_children

4/10

Poor

22 Mar 2026

Wendy

Cockroaches in room, mold on edges of the wallpaper and shower, not many outlets to plug in phones. Very disappointing especially for the Clarion brand!

Partner

6/10

Pleasant

05 Mar 2026

Evelyn

Needs updating for sure but was ok. Had an issue with my TV not working and the staff at the desk had me unplug the cable box to try resetting it. When I called back to say that wasn’t working she gave me a hard time. She did offer to change my room but it was already late at night and I didn’t want to do that. Told me she had no solutions and there was no maintenance staff on grounds.

10/10

Exceptional

03 Mar 2026

Girolama

Clean, friendly staff, comfy, breakfast was good

Family

8/10

Excellent

02 Mar 2026

Lee

The location was perfect, with dining on the grounds. Interior was a bit dated.

Self

6/10

Pleasant

15 Feb 2026

Mark

Front desk clerk was disinterested in being there. Bar/restaurant staff was very friendly.
The hotel looks tired and outdated. Needs total renovation, which is a shame, due to its prime lake-front location.

10/10

Exceptional

08 Feb 2026

Thomas

Great service, room was clean. Breakfast was good.

Friends_and_family Family

10/10

Exceptional

07 Feb 2026

Brandon

Friendly staff. Food at the restaurant was wonderful.

Business_and_leisure Family_with_children

4/10

Poor

02 Feb 2026

Mark

This is a hotel that time has forgotten. The staff were very sweet, which is the only reason I'd give it even two stars. It felt isolated and in serious need of some repairs and updating. The tub in our room was disgusting with lots of gunk near the drain. The toilet required a lot of work to flush and the pipes ran loudly. The heater was also extremely loud and neither the vending machine nor the ice machine on our floor worked, which was disappointing given the very limited and unimpressive breakfast. I thought convention hotels were usually held to a higher standard, but maybe this passes for that in Fredonia.

Business Family

6/10

Pleasant

19 Jan 2026

Nicki

Elevator has been broken for months. Pool has been closed…the first heard for renovations not we heard it has been closed a long time.

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

TJ

Very nice stay

Friends_and_family Family

2/10

Poor

17 Jan 2026

Yohana

Staff

Leisure Family

8/10

Excellent

09 Jan 2026

Nicki

Everything was clean! Breakfast was good.

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Guy

Breakfast was fresh and very good, clean room, quiet, beautiful view of the lake. Would definitely recommend and stay again.

Leisure Family

6/10

Pleasant

01 Jan 2026

Michele

Room was old. electrical sockets with no plate covers. Stained bathtub and water faucets. beds clean and comfortable. Noise from hallway very noticeable. Loud fight in hallway at 4 in morning.
Elevator was also having issues.
TV also had no signal, couldn’t get it to work.
No plug ports for cell phone chargers.
Staff very accommodating.

Leisure Family

10/10

Exceptional

25 Dec 2025

Shawn

We had a great stay, and Heather at the front desk truly made the experience stand out. She checked us in quickly, was incredibly friendly, and made us feel welcome right away. Her professionalism and positive attitude set the tone for our entire visit. Thank you, Heather!

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Verified traveler

We stay every time we visit our daughter at Fredonia. Always a clean and comfortable room. Appreciate the friendly staff and free breakfast.

Leisure Family

10/10

Exceptional

07 Dec 2025

Sherry

The room could use some updates. Forced air heat never shut off, made the room very dry.
Bathroom could use a remodel.

Overall clean & comfortable

Friends_and_family Family

4/10

Poor

05 Nov 2025

Douglas J

TV & Ice maker didn't work, Needs cleaning & updating throughout

Friends_and_family Friends

8/10

Excellent

04 Nov 2025

Daniel

The lady at breakfast was wonderful, and the food was fresh and varied. The room was a little worn, in need of a new carpet, and the walls required attention.

Friends_and_family Family

6/10

Pleasant

02 Nov 2025

Zachary

Clean but needs to be updated.

2/10

Poor

01 Nov 2025

Sylvia

Room cost over $185 and the elevator was broken, heat in the room did not work ( very chilly) and the ice machine was broken.

Business_and_leisure Family

2/10

Poor

30 Oct 2025

Fredrick

alot of wallpaper detached dur to water problems. building has been neglected throughout

6/10

Pleasant

28 Oct 2025

JEFFREY

Rooms, ice machines and cleanliness

Leisure Family

8/10

Excellent

28 Oct 2025

Angela

Staff was awesome, the hotel was clean. The beds were not comfortable. The attached brewery had really good food and the staff was very nice.

Friends_and_family Friends

8/10

Excellent

26 Oct 2025

Denise

Bed was very comfortable. Staff were so helpful, friendly. Some updating is needed… bathrooms and elevator.. one was not inservice

Leisure

8/10

Excellent

26 Oct 2025

michael

The waterfront and views were very nice. The TV didn't work and our passkeys stopped working.

Leisure Family

10/10

Exceptional

25 Oct 2025

Madonna

I had a great stay

Leisure Friends

6/10

Pleasant

24 Oct 2025

Michael

Needs remodeling. Old.

Business Self

8/10

Excellent

19 Oct 2025

Michelle

Breakfast staff was so nice !! MAIN door to room did not pad lock it didnt work

Business_and_leisure Partner

8/10

Excellent

18 Oct 2025

Conan

It is an older hotel with ALOT of potential. Great location right on the water; Good restaurant (although out of Beef on Weck!); pleasant staff.

Needs upgrading but with limited options in Dunkirk/Fredonia I would recommend.

Friends_and_family Family

6/10

Pleasant

18 Oct 2025

Edward

Bar closes at 9pm. Rooms are dated, carpet is dirty and furnishings are old. Bathroom was dated

Self

6/10

Pleasant

13 Oct 2025

Linda

nice location

lovely views of the lake, the facility was a little run down looking, but only in minor ways. person who checked us in was not very friendly, and gave us one key card that didn't work at all, and both cards were not working in the morning. person at the desk at that time was gracious and fixed them both. breakfast what you'd expect, nothing great, eggs that weird consistency that hotel eggs always seem to have. Bathroom counter and shower were not very clean.

Friends_and_family Family

2/10

Poor

08 Oct 2025

Sherrie

This place is worn out and neglected. Our room smelled like an old basement, and after spotting mold on the seams of the wallpaper and ceiling we requested another room. I can’t list off everything that was disappointing about this whole stay, it’s just too much. This place just needs a complete overhaul. But it’s a struggling town, and I guess this is what you get. It’s just a shame.

Leisure Family

10/10

Exceptional

05 Oct 2025

laura

The staff was excellent and so helpful

Leisure

2/10

Poor

03 Oct 2025

jacquelyn

This was the dirtiest hotel I’ve ever stayed in
We had to move rooms because of a spider infestation, wallpaper was falling off the walks, the shower was stained, and the smell of mildew was intense
The place should not be in service
Unfortunately there was no other hotel to move to

Friends_and_family Family

2/10

Poor

30 Sep 2025

Rodney

Dirty musty smelly rooms

Leisure

10/10

Exceptional

29 Sep 2025

Clyde

Friendly staff. Room was clean and quiet. I enjoyed my overnight stay!

Self

8/10

Excellent

28 Sep 2025

Nicki

Clean room, bathtub was old and very stained at the drain. Toilet had a hard time. Flushing and sink didn’t drain fast. Bed was super comfy one of the best night sleeps at a hotel. Breakfast excellent and the service was so kind.

Friends_and_family Family

2/10

Poor

27 Sep 2025

Pamela

The bathtub was dirty, neededto be scrubbed. Sink was backed up. The entire building looks tired and shabby.

10/10

Exceptional

27 Sep 2025

Clyde

Staff is friendly. Room was clean a d bed was comfortable.

Friends_and_family Family

4/10

Poor

26 Sep 2025

Michael

First room tv didn’t work. Second room it did no fridge, no free WiFi. Free mold in bathroom!

Leisure Partner

10/10

Exceptional

20 Sep 2025

Annette

Nice hotel

Friends_and_family Friends

6/10

Pleasant

15 Sep 2025

Kelli

Property was close to the fishing pier and had a good rating. Elevator had homemade signs on it and was very confusing to use. Room was clean but very run down. Beds were comfy.

Leisure Family

8/10

Excellent

08 Sep 2025

Paula

Rooms were clean, but no trash pickup for 3 days and very small waste baskets. Elevator broke and pictures missing on walls.

Business Partner

10/10

Exceptional

08 Sep 2025

Tom

The lake view was very peaceful and beautiful!

6/10

Pleasant

06 Sep 2025

Amy

I can’t rate anything. Had to cancel daughter sick and got babysitter boys sick. Unfortunately, i did not get insurance to cover cancellation. However, i did cancel and ask for grace. No one returned call like the front desk said they would.

10/10

Exceptional

04 Sep 2025

Jocelyn

Loved the area. There was live music nearby and the brewery was fun.

Leisure Family_with_children

4/10

Poor

03 Sep 2025

Verified traveler

Mold underneath bathroom pipes and mold in tub

Friends_and_family Family

6/10

Pleasant

03 Sep 2025

Karen

The room door felt flimsy when it was closed. The vent unit smelled when it blew, and there was mold on the ceiling. The rooms could use an update for sure. The bathroom was good. It's crazy that there is no refrigerator in the room. That is a big letdown. Beds were comfy and clean. The restaurant was fine, but with only one server, things went a bit slow.

Leisure Family

8/10

Excellent

26 Aug 2025

Deborah

Room was good, beds comfy.

Leisure Family

2/10

Poor

25 Aug 2025

VARAPORN

Staff are not organized and welcoming

Business_and_leisure Partner

8/10

Excellent

24 Aug 2025

Alexander

Check in was very easy. Staff was excellent and friendly. Breakfast was ok!

Leisure Self

10/10

Exceptional

24 Aug 2025

Lisa

Great location, comfortable stay

This is in a great location right on Lake Erie. The breakfast was good, and the beds and room comfortable. Some of the hotel common spaces look a bit run down. It could use updating. It's a good value when not at peak price, but overpriced at popular times.

Friends_and_family Family

2/10

Poor

22 Aug 2025

Alan Comer

Booked a lake front room. Easily checked in. Started down the hallway to our room and it smelled, musty. We got in our room, first floor. It was extremely musty smelling. My eldest son is very sensitive to things like mold started coughing shortly after. We left the room, walked around the lake front. Came back, and we started noticing more of the moisture problems. Everything with fabric felt damp. The carpet. Chairs. I then noticed the metal lamp bases were metal, and rusted (moisture). I was telling my eldest boy as he was coughing badly I bet there’s mold in this room. He points to the wall near the ceiling. You mean like that black mold there. I confirm, yup, just like that black mold on the wall! We start looking and see more moldy spots. My wife and I go to the front desk, and explain what’s going on. The front desk fella was very helpful. Got us a new room on the 4th floor. Said they know they have moisture issues in some rooms. Then offered to discount our $280 stay to $180 (we never asked for a discount that was offered by the hotel staff themselves). The second room was dry. A light didn’t work in it. Was a basic hotel room. Mini fridges aren’t included at this hotel. Over a week later, I check my credit card for a credit as promised. It’s not there. I contact Expedia, they call the hotel. Hotel confirms they moved our room but deny the credit they offered on their own accord. Bonus review- the Steelbound restaurant in the hotel. Food & service was awful.

Leisure Family

10/10

Exceptional

22 Aug 2025

Elizabeth

Nice place to stay nice view I will come back soon

Leisure Family

2/10

Poor

18 Aug 2025

Janet

The location was convenient to the reunion location I was in town to attend. The lobby had recently been renovated, I feel that expense would have been better used to upgrade rooms! Room 323 was in horrible condition. Ceiling had water damage, black mold, wall covering was peeling. Air conditioner sounded like an airplane taking off each time it started. Bathtub tiles were stained, no exhaust fan, old hairdryer wall hanger bracket was bare, corner of door frame at floor looked like there was feces on it. Plus the price nearly doubled for Friday and Saturday nights. If I had been able to go elsewhere I would have. Besides reunions happening, there was a softball tournament in the area, and a fishing tournament. So no rooms available nearby. I’ll never stay there again! I wish I could get a refund.

Leisure Partner

10/10

Exceptional

14 Aug 2025

Richard

Good customer service

Leisure

6/10

Pleasant

11 Aug 2025

Suellen

Needs updated. Fans in bathrooms, our room did not have a fridge. Staff was wonderful. Beautiful location. Lots of potential, needs a little cash and love. Would stay again.

Leisure Family

2/10

Poor

10 Aug 2025

Raelene

Toilet did not flush. Dirty and uncared for. It’s a shame they have not kept on the property. We’ve stayed there before and it was ok but now I don’t think a cockroach would even like it.

Leisure Family_with_children

8/10

Excellent

10 Aug 2025

Alisa

It was by the water and close to where we were going. Bathroom definitely needs updated or cleaned better

2/10

Poor

07 Aug 2025

Alex

This property has so much potential, and it was a great place years ago. I wish somebody would make an effort to make it better.

Leisure Family

2/10

Poor

02 Aug 2025

Michael

demolish and start over

6/10

Pleasant

30 Jul 2025

Donna

Dunkirk trip

We loved the location. Our room was very clean except for the dampness. There was no vent in the bathroom, the carpet was clean but damp. The beds were clean. I could not use the internet available due to lack of security.
We did notice that there was renovation going on in the building which was promising. We would visit the hotel again and hopefully the reno will be complete

Friends_and_family Family

4/10

Poor

29 Jul 2025

Paul

Paid extra for 'lake view', but i couldn't see the lake through the wondow condensation and the dirt. Service is down to understaffed front desk and virtually no room cleaning.
I've been staying there for 30-plus years, and this will have been the last time.

Leisure Partner

10/10

Exceptional

28 Jul 2025

Mary

Our 2 night stay was very welcoming and the morning breakfast had a wonderful variety.

Leisure Family

10/10

Exceptional

28 Jul 2025

Hemila

Just near lake erie and beautiful. Just infront of hotel lots of smoking butt and no clean up other than that was a good place to stay. The staffs are excellent and friendly ans quick respon.

Leisure Family

10/10

Exceptional

23 Jul 2025

Jackie

Staff is excellent. Building needs upgrading. Surprised how Dunkirk isn’t busy. Should be a hopping town for tourists. It’s beautiful there

Business Family