Name: Hampton Inn by Hilton Chelsea
Address: 1645 Commerce Park Dr., Chelsea, 48118, US

4/10

Poor

05 Aug 2026

Lauren

There was a universal outage to Hiltons system, which I understand. Check in took forever and the night manager had no idea what rooms were occupied. Of course there was no tv or WiFi, which is one thing, and the pool was under construction so we could not use that either. At a certain point, what am I paying for? The biggest problem here was that a manager called all of our rooms after 11pm, demanding our names and saying they didn’t have records for us. Respectfully, I don’t care if your records are a mess, you do not wake people up by calling their rooms late at night when they are already asleep because they have to wake up for a competition at 5am. I paid for a room, it’s not my problem. They even entered the rooms where people did not answer the phone. That is not okay. I suppose in the end I had a bed and AC but even in the morning there was no hot food remaining at breakfast in the middle of breakfast hours. Staff was not particularly apologetic or helpful. The value was not here.

10/10

Exceptional

03 Aug 2026

Shelley

We had a very comfortable stay at the Hampton in Chelsea. The room was immaculately clean, as were the common areas. The hotel has gone through an extensive renovation and the pool/hot tub area is not yet complete. They accommodated our dog without issue. The breakfast provided lots of options and was included. There's a great Japanese/Thai restaurant, Sakura, just behind the hotel which was amazing - huge portions so we wished we had shared one entree! The town of Chelsea is cute and the main downtown area is a car ride away (about 8 min). There are cute shops and restaurants there to explore. I enjoyed browsing Chelsea Consignment and found some great finds. We had wonderful meals at The Common Grill and Grateful Crow - highly recommend both! The people in the town are very friendly and the whole area felt welcoming.

6/10

Pleasant

19 Jul 2026

Albert

Pool was being remodeled would have liked to of known that prior to booking.

Self

8/10

Excellent

24 Jan 2026

Kraig

.

Leisure Family

2/10

Poor

19 Jan 2026

kenneth

The whole building was under construction. Upon arriving i am told there are no tvs.. no breakfast will be avaliable. No pool is open to swim in. What a disgrace. I did not stay there

Business

10/10

Exceptional

17 Jan 2026

Faye

Yes, everything is great. Room very spacious. Very comfortable.

Leisure Partner

2/10

Poor

15 Jan 2026

Tracy

Under construction no pool no hottub no ice no vending machines no breakfast stayed to to really bad bitter cold weather wanted you 2 park in back & walk around whole building staff was GR8 gave me my money back & went & stayed at Baymont across street

Business

8/10

Excellent

03 Jan 2026

Mark

Really nice staff. The place is under renovations so lots of things didn’t work. No TV, no WiFi, no breakfast. As soon as it’s done it will be great again.

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Mitch

Great room. No cable, No breakfast.No pool

Leisure Self

4/10

Poor

21 Dec 2025

Earl

Pool was closed.
Breakfast- no plates, no butter, no juice, no eggs.
Room keys worked less than half the time.
Drapes block airflow from heater.

Friends_and_family Family

2/10

Poor

14 Dec 2025

Chelsea

Staff was great, but the room was terrible. Cracks in the walls, carpet was soaking wet I assume from the air conditioner.

2/10

Poor

11 Dec 2025

Nick

The place is under construction and wasn’t warned on website, no pool, the keys don’t work properly have to wait 5 minutes numerous attempts to get the door open, at check in was told breakfast will be from 6:30-9:00, guess what no breakfast. I’ll never go there again!

Business

6/10

Pleasant

09 Dec 2025

Willard

Construction zone nothing on the website mentioned construction of the whole hotel. Clean and efficient. Worth the price. Did not expect so much mess.

Leisure Family

4/10

Poor

06 Dec 2025

Perrise

Didn’t realize the hotel was doing remodeling before booking.. so, no pool. Hallway had an awful cigarette smell, no ice machine, and had repeated trouble with room key.

Leisure

4/10

Poor

06 Dec 2025

John

Dirty and smelly. Room was relatively clean. TVs didn’t work. Pool was down. In room coffee was terrible

Friends_and_family Family

8/10

Excellent

06 Dec 2025

Roland

The room was clean and the check in staff was very forthcoming with what wasn't available prior to starting the check in process.

Leisure Self

2/10

Poor

05 Dec 2025

Jessica

Hardly anything available for breakfast, out of butter, oatmeal, no fruit, no yogurt, no protein whatsoever. Room was outdated and that beds were rock hard.

Friends_and_family Family

6/10

Pleasant

29 Nov 2025

Donald

The location is great for our visit with family. However, upon arrival, we were informed that the pool was unavailable, breakfast would only be served Thursday through Sunday ( we arrived Monday) and the tv would be compromised all due to ongoing renovations. We wished we had been told prior to arrival so we could have made a different lodging choice. No vouchers or refund was offered for the lack of amenities. We have always enjoyed staying here, and realize it is understandable that we would not be told about the construction, but really expected better service despite the unusual situation.

4/10

Poor

29 Nov 2025

Gregory

Spiders under construction no coffee

Friends_and_family Family

4/10

Poor

28 Nov 2025

Gary

Expedia did not warn me that hotel was under renovation. TV did not work, Internet was spotty, pool was closed, coffee machine was broken. Glad our stay was only one night. But they did have hot water in the bathroom and the room was nice.

Leisure Partner

8/10

Excellent

17 Nov 2025

Jinxian

Yes

Friends_and_family Friends

10/10

Exceptional

11 Nov 2025

brian

This place is a dump TV don't work dirty And they have plumbing problems with tubs and sheets are dirty and hard and the staff are very rude except for the hippie dude on third shift he was cool but the younger middle eastern guy is a complete u no what hole and he likes to charge people fees on there cards without there permission tried to steal 20 dollars from me two days after being there so that's my report

Business_and_leisure Partner

10/10

Exceptional

10 Nov 2025

Theresa

Friendly check in, free upgrad to a king bed with a jacuzzi (I mentioned it was a self care getaway) clean room, & nice breakfast! Definitely will return :)

Self

4/10

Poor

08 Nov 2025

Joan M

The hotel has seen very better days. Stained carpet, dirty rooms...we found a drawer filled with food wrappers that had not been cleaned out. Dead bugs on bathroom floor. This place needs and update and a good cleaning.

Leisure Friends

4/10

Poor

07 Nov 2025

Stephen

$60 hotel in a $300 location. Room is old and out of shape. Breakfast not appetizing at all so went to fast food down the road. Seems hotel should be updated based on how much they are charging per room.

Leisure Partner

10/10

Exceptional

04 Nov 2025

Sierra

Comfort Inn in Chelsea Michigan is always a great stay from its safe and well lit environment to the clean rooms and great staff it will definitely leave you with a cup of morning coffee and a light breakfast. Enjoy!

10/10

Exceptional

02 Nov 2025

Becky

Indoor pool

10/10

Exceptional

02 Nov 2025

Heather

Staff and clean

6/10

Pleasant

31 Oct 2025

Carly

Room smelled like we dog

Friends_and_family Friends

4/10

Poor

22 Oct 2025

Kate

I was extremely disappointed as Expedia guest reviews had this marked as an 8.0/10. I would never again stay here. The place is extremely run down and the rooms have peeling wallpaper, air conditioning units that don’t function, torn furniture, weird smells, and are poorly cleaned. The hot tub was under construction. The hallway carpet and wallpaper on the first floor had a large area of water damage. The first room I was given had a chair with multiple large tears in the arm of the chair. The air conditioning unit did not work. One lamp in the room had a broken knob and didn’t work and the remainder of the lights were extremely dim. I found two small dead brown bugs (flea sized but had antennae) on the bathroom counter. I took this to the woman at the front desk who was incredibly kind and helpful and she offered me a new room. She assured me they were not bed bugs but was not sure what they were. She checked the new room to assure me there were no bed bugs. The new room had a bad odor, peeling wallpaper, food crumbs on the floor, a hair on the bath towel, and short curly hairs on the tray with the ice bucket and cups. It was the most uncomfortable night’s stay I’ve experienced at a hotel. The only saving grace of this place is its front staff. All the staff members I encountered at the front desk as well as at breakfast were incredibly kind and helpful. I greatly appreciate their hard work.

Leisure Pet

10/10

Exceptional

19 Oct 2025

Tom

Very clean room, very cordial staff.

8/10

Excellent

18 Oct 2025

Devin

Everyone who worked there was great but, the TV did not work, the hotel is in major need of renovations having stained carpet and other stuff and because of that, I thought the price was way outa line.

Friends_and_family Family

2/10

Poor

15 Oct 2025

Piper

There was mildew on the shower tiles and grout. A lot of the grout was missing and tiles were coming off the wall. There were fruit flies all over the bathroom sink. There was black mold on a lamp shade. I visited another floor and the entire floor had an overwhelming smell of cat urine. There were bugs on the nightstand. I have pictures for proof. The staff was friendly.

Leisure Friends

10/10

Exceptional

14 Oct 2025

Robert

Clean room | Staff was very helpful

8/10

Excellent

12 Oct 2025

William

Breakfast was awful

Business Family

8/10

Excellent

12 Oct 2025

WILLIAM

The breakfast was awful.

Business Family

4/10

Poor

11 Oct 2025

Jeremy

Weather was great but the hot tub wasn’t working that’s why I chose to stay there and room key kept not working …. Staff was great continental breafast was great

Friends_and_family Family

10/10

Exceptional

07 Oct 2025

Rebecca

Staff was friendly and helpful. Check in was smooth. Would recommend.

Leisure Self

8/10

Excellent

05 Oct 2025

Gwendolyn

Room was fine and beds were fine. Hotel is older but things seemed clean. Noisy hallway during the night.

Leisure Partner

8/10

Excellent

01 Oct 2025

Michael

Great location

Leisure Partner

6/10

Pleasant

30 Sep 2025

Chuck

Room was clean, facility needs some upkeep.

Partner

6/10

Pleasant

29 Sep 2025

Deborah

The hotel could really use some updates like new carpet, bedding and a complete demo/re-do in the bathroom. It's just very old. But, it was fine for what we needed that night.

4/10

Poor

26 Sep 2025

BEN

Hot tub was closed. Room smelled and had windows open with no screens. This made for a bug filled room. Bathroom was dirty. Won't stay here again.

Partner

8/10

Excellent

26 Sep 2025

Deborah

The staff was super friendly and accommodating. But the whole place definitely needs a refresh!

Leisure Family

8/10

Excellent

23 Sep 2025

Michael

Great location off the highway. City of Chelsea with adequate shopping and food Choises.

Leisure Partner

8/10

Excellent

22 Sep 2025

colleen

Staff was very helpful

10/10

Exceptional

22 Sep 2025

Robin

Door lock didn’t work. Nice other than that.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Melanie

Jetted tub in room. Very relaxing and clean

Leisure Partner

2/10

Poor

18 Sep 2025

Barbara

Room was not clean, bed was not change from prior customer!!!! Air conditioning unit did not work!!

Leisure Family

6/10

Pleasant

15 Sep 2025

Darlene

The bedding and the beds were clean and comfortable.
The floors and carpet were dirty. There was black mold? In the tub. Not enough towels in the bathroom. The fitness room was all in disrepair. There was a cockroach and large spider in the breakfast room.

10/10

Exceptional

14 Sep 2025

Terry D

Staff is great!

Leisure Partner

4/10

Poor

11 Sep 2025

Shannon

Very old, dated hotel in desperate need of TLC

This hotel should have been renovated 20 years ago. There are only two to chose from in Chelsea. The other one had reviews that suggested bed bugs. That said, we selected this hotel. We didn't see any bugs in the room, but the whole place is incredibly ragged and run down. Wallpaper peeling from the bathroom wall, strong mildew smell, patched up holes in the hallways. It's rough.

That said, the hotel desk employee did tell us that in the next year, it's going to be renovated and will become a Hilton. So, there is that silver lining.

Friends_and_family Friends

10/10

Exceptional

08 Sep 2025

Terry D

Ken at the front desk went out of his way to be sure my wife and I had a good room and were made to feel comfortable

Leisure Partner

6/10

Pleasant

07 Sep 2025

Elizabeth

Needs updates! Toilets are stained, walls are dirty, wall paper peeling, hot tub is closed down, pool walls are in very poor shape.

Leisure Family

6/10

Pleasant

05 Sep 2025

Valerie

Breakfast yes, hot tub no

The hot tub was not only closed, but boarded over, so don’t expect it to be reopened anytime soon. We book based on hot tubs for soaking after driving all day, so their pictures and ads are a lie and we were greatly disappointed. The breakfast was good with a wide variety of choices, another thing that’s important to us.

Partner

6/10

Pleasant

04 Sep 2025

Douglas

Everything was pretty much ok. Not bad. Not great. The bathroom sink was clogged. Very slow to drain. The toilet ran constantly, 24/7. It wasn't a big deal, but it's a big waste of water. These items should have caught much earlier.

Leisure Self

10/10

Exceptional

02 Sep 2025

Linda

Comfortable stay

Spacious, clean, comfortable room. Breakfast was included and was ok but not great (a lot of options, including waffles, eggs, yogurt, sausage; quality was mid). Staff was friendly and helpful. Great location close to the highway in Chelsea.

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

YANG

Great

Leisure Partner

10/10

Exceptional

26 Aug 2025

Yokasta

Comfortable and clean

Family_with_children

10/10

Exceptional

22 Aug 2025

Angela

Lovely hot tub in the room for an affordable price.

10/10

Exceptional

13 Aug 2025

Howard Riley

Good sleep

Leisure Partner

10/10

Exceptional

13 Aug 2025

Waynie

They were very nice and didn’t bother us during our stay

Business_and_leisure

6/10

Pleasant

13 Aug 2025

Chad

Needs updated, hotubs down, carpets pretty dirty and tile in bathroom was broken up. Wasnt a bad stay if your not a neat freak.

Business_and_leisure Family_with_children

10/10

Exceptional

12 Aug 2025

Richard

Was nice

10/10

Exceptional

12 Aug 2025

Richard

located off the main roadway to reduce traffic noise.

Leisure Self

8/10

Excellent

05 Aug 2025

Susan

Breakfast was sufficient. Room was comfortable, we did notice some mold on the soffit about the tub in our room. As well as we were not told that housekeeping only came every 3rd day. And on our second day (of our 4 day stay), our key card had been deactivated. At the desk we were told \"this happens alot\"....I've never had this happen at a hotel befosre.

Partner

4/10

Poor

29 Jul 2025

Scott

Oh the guy that checked us was jumpy and spraying himself with some stuff. I don’t know what . Saying stuff like it’s hot in here. I think he may been high or something .
anyway we did get checked in. I don’t know. The place is just outdated kind of run down a bit. I had to clean the AC filters cause they were so dirty. my towels, smelt stale and had stains on them. Yeah they just they need to clean it up maybe be updated a bit. I mean there is wear on the chairs in our room and on the bottom of the bed there mark long on the wall or something could have been a lot better.

Business Family

8/10

Excellent

28 Jul 2025

Susan

Ground floor room lacked sheer curtains, and the room was very humid. Front desk staff was wonderfully nice and helpful. They made note of the above and said the concerns would be addressed.

Leisure Partner

10/10

Exceptional

16 Jul 2025

Tabatha

Was great

10/10

Exceptional

15 Jul 2025

Tobi

Cc

Business

10/10

Exceptional

15 Jul 2025

ANTHONY

GREAT EXPERIENCE

10/10

Exceptional

29 Jun 2025

Andrew

Unfortunately the hot tub was out of service. But not their fault. Things break.

4/10

Poor

25 Jun 2025

Bobbi

It needs a facelift - our room had chairs so stained and dirty - never stay again

Leisure Partner

10/10

Exceptional

24 Jun 2025

David

We stayed 2 nights to escape the heat. Our room 325 was clean and comfortable. King bed a bit soft for me but ok. Evening check in clerk KEN was pleasant and informed.

10/10

Exceptional

15 Jun 2025

Vernon

Easy in and out, clean, quiet, peaceful

10/10

Exceptional

13 Jun 2025

Nelson

It was just fine.

Business Partner

6/10

Pleasant

07 Jun 2025

Donna

Not bad at all for the price , just a quick stay , while passing through. Front desk staff were super nice , friendly and accommodating.

Property was decent.

Leisure Pet

2/10

Poor

07 Jun 2025

Verified traveler

Horrible Desk Clerk experience

The desk clerk was so rude! I arrived late in the evening, about 10pm, and the entire parking lot was full. At check in, I asked where I could park and the whole situation was horrible. The guy was awful saying that I was being mean to him and parking wasnt that hard, \"they had enough spaces for each room.\" When i asked him about alternatives since all the spaces were full, he said i was being mean and he cancelled my reservation. No other comments, just \"I've cancelled your reservatuon, you need to leave.\"

2/10

Poor

04 Jun 2025

Alexey

Nothing much to add, pretty terrible place. Better drive 5 miles down the road and get a decent place to stay for $10 more.

Business Family

8/10

Excellent

31 May 2025

Steve

Very clean and quiet

Leisure Friends

10/10

Exceptional

31 May 2025

Sue

Very impressed with the cleanliness and staff.

10/10

Exceptional

28 May 2025

Erica

My reservations were mixed up, but the staff went above and beyond to accommodate me and assure I had a room when I arrived! I was in State for a death in the family and they were extremely empathetic! That is very hard to find these days!

Leisure Self

2/10

Poor

27 May 2025

Crystal

On the website it says they have a crib no it lies there is no crib or rollout bed and if u need those they say yes but then u get they it’s not there fa

8/10

Excellent

27 May 2025

Lynn

It smelled like smoke and the chair in the room had holes in the arms. It needs to be updated. The breakfast was average.

Partner

4/10

Poor

25 May 2025

John

Dirty. Was looking forward to relaxing with my wife in the jetted tub room. Upon filling the jet tub a ring of filth formed at the water level. Needless to say we never entered. The entire room looked like it had a quick once over done to it. Filters in the AC/Heating unit I cleaned out myself. TV remote didn’t work other than channel down. Complimentary soaps were used and nasty. This was supposed to be an Anniversary getaway for a few nights. We checked out after the first night instead of staying the booked 2 nights. Very disappointed

Leisure Partner

8/10

Excellent

19 May 2025

Patrick

Would stay again if in the area

Business_and_leisure Self

10/10

Exceptional

17 May 2025

Michael

The entire staff was excellent!!!!

Leisure Self

4/10

Poor

13 May 2025

Michael

Room smells really bad....front desk didn't seem to care.

Business_and_leisure Self

2/10

Poor

09 May 2025

Melissa

Horrible

There was no hot water. Staff claimed to not know and played dumb. The next morning when trying to talk to manager they stated they knew it was an issue and had an order for a new part. Would not refund stay.

Partner

8/10

Excellent

27 Apr 2025

Irma

Very nice staff. Quiet and clean. Our only disappointment was the hot tub was not working.

Leisure Family

2/10

Poor

26 Apr 2025

Carl

Do not book this hotel you will regret it.

Shower leaks water everywhere’s. Weird bugs all over floor in bathroom. Couldn’t get tv to come and work outdated tv for sure. Room was dirty looked like dried up vomit on bathroom trim. Linen didn’t look like it had been cleaned. Pool was closed by the time we got there and that was reason for us chossing this hotel. Not a good stay at all really should’ve just got a refund and went to a better hotel.

Business

6/10

Pleasant

16 Apr 2025

Verified traveler

Not the greatest.

No housekeeping was done during my 4 night stay. When I inquired, I was told there was only 1 housekeeper for the entire hotel. When I asked to just be given fresh towels instead, I was told there were 0 clean towels.

8/10

Excellent

16 Apr 2025

Brett

Not a bad place to sfay for the night

10/10

Exceptional

14 Apr 2025

Kristen

Fun

Me and my husband enjoyed the room very much

Friends_and_family Family

10/10

Exceptional

13 Apr 2025

Roxanne

We needed a dog-friendly hotel in the Chelsea area. Comfort Inn was close to the freeway and places we were visiting. The staff were friendly and ready to pet our maybe overly-friendly dogs (they want all the petting they can get!). We will be back the next time we need a place to stay in Chelsea.

Leisure Pet

10/10

Exceptional

08 Apr 2025

Margaret

The staff goes above and beyond normal expectations for a standard hotel. We will be back.

Leisure Family

2/10

Poor

07 Apr 2025

Ashley

The main reason we stayed at THIS hotel was due to the advertisement of a hot tub. The hot tub is “blocked off” unsafe, clumps of hair around pool area and in elevator. The toilet in the room ran constantly, door key cards needed reactivated daily. The Heat bulb in bathroom and main lamp did not work. When asked if the ice machine worked on the 3rd floor we’re told “hell no, just the main floor” by a staff member. I cannot believe I wasted my money on this hotel. The only reason we stayed the full weekend was because I already wasted my money

Leisure Friends

8/10

Excellent

03 Apr 2025

Penny

Room was clean and good size. Breakfast was good. Pool ar

6/10

Pleasant

02 Apr 2025

Kasey

Bad smell in room
Pool area needed a lot of attention

Leisure Family_with_children

2/10

Poor

01 Apr 2025

Sandra

Poor area was dirty. Pool was freezing. They havexa 8.2 rating I dont know how. Pool in the picture is not what is there. There were no towels in the pool room. Glad i took my own. I didnt scroll all the way to last year when someone said the hot tub was closed. They could atleast ckean it up.

Leisure Family