Quality Inn Charleston

2/10

Poor

22 Apr 2026

James

Coffee

Self

6/10

Pleasant

06 Apr 2026

Sherry

All very just okay

Partner

8/10

Excellent

23 Dec 2025

Chris

Clean

Business

6/10

Pleasant

27 Oct 2025

Glory

Microwave didn’t work, some stains on the bedding and bugs

Business

8/10

Excellent

22 Oct 2025

Diana

Ladydi

The only issue was the temperature display on the ac/heating unit went to E5 during the night and it was overly warm. I woke up because of this and was able to get the fan only running but it was still uncomfortable for me and I spent 5 hours tossing and turning with little sleep after that with a long drive ahead of me this morning. The room was cleaner than most for this price.

Whomever with Choice Hotels decided that 2 half pillows per person was better for sleeping was definitely wrong, in my opinion 😕

Self

4/10

Poor

16 Oct 2025

kevin

The breakfast could be beter but what made it so bad is no air and phone did not work. I am disabled so I had to use y walker to go complain but nothing was fixed. It was hot and I can’t sleep with it being hot.

Friends_and_family Family

8/10

Excellent

24 Sep 2025

Donna

This property was clean but need more maintenance outside and need updating

Leisure Family

10/10

Exceptional

21 Aug 2025

Arturo

The staff was very friendly and accommodating

Friends_and_family Family

10/10

Exceptional

03 Aug 2025

Connie

My stay went well.

10/10

Exceptional

30 Jul 2025

IMTIAZ

I consistently choose to stay there due to positive past encounters.

Leisure Family

10/10

Exceptional

26 Jul 2025

Romel

Staff very polite

Leisure Self

10/10

Exceptional

25 Jul 2025

Gretchen

Very efficient staff was assigned a ground floor room in a very quiet area. Great staff.

Leisure Pet

2/10

Poor

18 Jul 2025

Barry

Stains on both bed’s comforters. Mattress was terrible. Wasn’t much in the area and we were tired. We took a chance. Can’t expect much for $60 a night, but a stain free comforter is a low bar. Drive to Mount Vernon or Memphis for more selection, like I wish I had.

6/10

Pleasant

11 Jul 2025

Jerry

Front desk staff was poor staff was on her personal phone the entire process wont stay again

Leisure Family

10/10

Exceptional

21 Jun 2025

Jon

Our room was spacious and bed was comfortable, took a while to cool down but eventually did, enjoyed the in-room coffee.

Partner

10/10

Exceptional

12 Jun 2025

Alan

Very clean and nice room

8/10

Excellent

10 Jun 2025

Nicole

We stayed a night between my daughter’s dance rehearsal and recital. It served its purpose. The receptionist was pleasant. We slept well even with it being right by the interstate. The only issue was the air would not come on, I had to go back to receptionist for him to push a button in the lobby to turn the air on in the room. We didn’t have extra sheets for the pull out but there was no issue getting the extra sheet, blanket and pillows. Breakfast is limited.

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Carolyn

Very friendly and accommodating

6/10

Pleasant

05 Jun 2025

Rebecca

Coverlet was dirty. Ice bucket had to be cleaned by us before we could use (obviously not cleaned in sometime).

Partner

10/10

Exceptional

27 May 2025

cynthia

The young lady at the desk was so nice n friendly

Leisure Family_with_children

2/10

Poor

17 May 2025

Erica J

Not a good spot to stay.

Our first room had a window that you couldn’t see through. Smelled like dog pee. Then had a stain on the bed. The front desk employee was very nice and tried to accommodate with a room for us to stay in. The next room upstairs didn’t smell, had no stains but there were cobwebs and bugs everywhere. Bathroom floor and counter were dirty. We had a different hotel plan but got stuck in back weather so we had to defer. Just don’t do it.

Partner

4/10

Poor

16 May 2025

Heather

Don’t do it.

They didn’t have the room available that we booked. Then the room we got wasn’t even clean. The sheets were clean on the bed but the bathroom floor had not been swept and there was trash in the tub. I just cleaned it myself and stayed since they didn’t even have the room we booked. They have no pool. They have waffles for breakfast and there were ants crawling on the little tool used to pull the waffle out of the iron. The area was quiet and the birds were nice but otherwise will not be back. OH ice machine is broken and filled with mold.

Business Family

2/10

Poor

20 Apr 2025

Matthew

Ice machine didn’t work. Had to call the front desk to ‘flip the switch’ for a/c. Some outlets didn’t work. Some light switches didn’t turn anything on. Smelled musty!

Leisure Family

10/10

Exceptional

14 Apr 2025

Sony

Customer service is what sets them apart.

Leisure Family

10/10

Exceptional

17 Mar 2025

Sony

Staff were very friendly. Room was spacious and well designed.

Leisure Family

10/10

Exceptional

01 Mar 2025

Teresa

Bathroom was dirty.. think dried pee on the toilet seat (thankful to have taken Clorox wipes) and brown ring in the bath tub. The floor on the sink area had not been swept.

4/10

Poor

14 Feb 2025

Gail b

No Kleenex tv control didn't have sound control, building was beat up outside, poor breakfast. Office chair in rough condition. Dark room. Needed high watt bulbs in lamps

Leisure Family

2/10

Poor

01 Jan 2025

Kathy

Outdated hotel

This hotel needs a good update. Our room was very dirty. And also the bathroom needed a good scrubbing. Older hotel not in good shape.

Partner

2/10

Poor

20 Dec 2024

Dawn

Huge bug flying around and woke us up! Terrible breakfast- worst ever! Rooms were horrible -

Leisure Family

4/10

Poor

01 Dec 2024

Byron M.

Cheap for a reason.

Very old hotel and in need of repair. We had 4 rooms for the family. 1 room the heater didn’t work. Another room had no hot water. They had to move one of the family members to a smoking room. Not good.

Friends_and_family Family

10/10

Exceptional

25 Nov 2024

Roniesha

With my previous experience as a housekeeper at a hotel and knowing what areas to clean. I can say that the areas beyond the eye was not clean, the mirrors was dirty and they didn’t not offer complimentary breakfast or late check out.

Leisure Family

8/10

Excellent

24 Nov 2024

Jordan

This place was perfectly adequate: the bed was good, WiFi worked, TV had Turner Classics, and the shower was nice. I would stay here again.

Leisure Self

6/10

Pleasant

29 Oct 2024

Sarai

Just a place to sleep for a couple hours

10/10

Exceptional

21 Oct 2024

Knight

Great bed.

4/10

Poor

15 Oct 2024

Jon

Staff were very friendly but the property is not well kept. Bathroom was not cleaned properly (urine stains all down the front of the toilet) ice machine didn’t work and the common areas were dirty as well.
Bed was comfortable and the room was quiet

Leisure Partner

10/10

Exceptional

06 Oct 2024

Paul

It was a nice and friendly place and a queen

Leisure

4/10

Poor

29 Sep 2024

karen

Didn't like it

6/10

Pleasant

12 Sep 2024

Lanee

some Lamps were broken as well as some plugs not working. There was also a dirty towel left behind the bathroom door.

Leisure Family_with_children

2/10

Poor

08 Sep 2024

Cynthia

We ended up forfeiting our money for our two day stay, because they could not accommodate my non-smoking reservation. My husband had to pay separately for a non-smoking room. And I was refused a refund for the separate two days due to a cancellation policy. Again, we were supposed to stay in town for two days, but due to this inconvenience and horrific customer service experience. We only stayed one day in town and drove back five hours to Chicago.

Leisure Family

2/10

Poor

15 Aug 2024

Verified traveler

Horrible. Manager or Front Desk Person named Abby was very very rude .

Friends_and_family Family

6/10

Pleasant

08 Aug 2024

Brian

Good for a nights stay. The room was about 85 degrees when we checked in. Took about 2 hours to cool down. Everything was sticky. There was a bag over the smoke detector? Beds were nice.

Leisure Friends

6/10

Pleasant

03 Aug 2024

Carlos

Good

Business_and_leisure Self

8/10

Excellent

01 Aug 2024

Rick

It’s ok

8/10

Excellent

30 Jul 2024

Janeen

It's a room

We were traveling and only briefly stopped to get some sleep. The clerk was attentive when we arrived and the room was adequate for getting a few hours of sleep and a shower. Nothing fancy here, but appropriate for the price point.

Partner

4/10

Poor

24 Jul 2024

Alzahraa

The room has a nasty smell and full of spiders webs around the corner. The towels smell like mildew and the freezer had an awful orange puddle. We informed the front office and she said I didn’t know about I will take a note for her the house keeper!!! She didn’t offer us a clean room or send someone to clean

Leisure Family_with_children

10/10

Exceptional

14 Jul 2024

Consuelo

Good

Business Friends

2/10

Poor

07 Jul 2024

James

The first problem was the room that I had reserved through Expedia which was a non-smoking room was entered into the system according to the hotel by Expedia as smoking. The smoking room that I got was nasty. There was mold under the cushion of the chair and around the bed skirting. There were bed bugs around the seam of my mattress. I showed the manager the picture that I took of the begs bugs and she denied it and would not come to the room to see for herself. She became confrontational and eventually got me a new room saying that she would have to wait to see what the exterminator say the bugs were. She rented the room out to another customer the same night. I decided that I had enough of the poorly managed and kept hotel and checked out 4 days early. The clerk did not know how to close out my hotel stay and I could not get a receipt for my stay. This was the worst hotel that I have ever stayed in. The ice machine did not work. The iron was nasty, and none of the vending machines worked either. I rate them a negative 10.

Leisure Family

6/10

Pleasant

02 Jul 2024

Toni

A sketchy area and motel, but appeared clean and had a comfy bed!

Leisure Family

2/10

Poor

02 Jul 2024

Antonio

1. Sad Episode
When my wife and I returned from breakfast outside the hotel (because the “breakfast” presented at the hotel was a lie), our room was locked. Our keys wouldn’t work.
We went to the front desk and there was nobody there for around 20 minutes.
When the manager returned, I asked to fix de keys and he suddenly put an ashtray in front of me and said that his wife went to the room to put fresh towels and found the ashtray there.
I said it should be a mistake because we don’t smoke and I never found an ashtray in the room.
Then, the manager (a guy from India) said to me: Are you saying that my wife is a liar?
Then I had to say to him: Are you saying I’m a liar? And I added: Let’s call the police to solve this.
Then he asked if I wanted to check out. I replied that we were in the city for a 51 years meeting with old colleagues and that we would stay one more night, as we had booked.
He then took about more 10 minutes to unlock our keys and when entering to the room, we found out that there were no fresh towels, and that nobody had been there.
Then I had to return to the front desk to report that and to request fresh towels.
The manager, then, never appeared anymore. Never apologize for the mistake and the lack of respect he had committed.

2. Breakfast
In fact, there was no breakfast on June 30th, nor on July 1st 2024.
There was no bread at all!
There was no milk and no fruits!

3. Room
Dirty and torn bedding.
A metal beam on the bed was exposed and posing danger.

Business_and_leisure Family

2/10

Poor

29 Jun 2024

Tina

Quality Inn dump in Charleston, Missouri

This place was disgusting!! I looked at it Online and it looked nice. I got there and it is a total dump!! The bedspreads were dirty and they had cigarette burns on them. There was stains everywhere urine on the toilet seat and under the seat nothing was hardly cleaned. I had to be switched to another room, which was better but still not clean. I warn everybody do not stay there ever it needs to be closed down. It is a total dump!!

Friends_and_family Family

6/10

Pleasant

29 Jun 2024

Kenton

A/C was not on and room was hot and stuffy. Shower valve would not shut fully off and water was trickling!
Breakfast was sparser than other Quality inns we have stayed at!

Leisure Family

6/10

Pleasant

28 Jun 2024

William

This property is easy to get to right off the interstate. However, there is not much in this town. Dining is very limited…and the room, although nice and fairly clean, certainly is not worth the price of $115 that Orbitz had listed. I was expecting much more. You live and learn… and I learned today.

Business_and_leisure Self

8/10

Excellent

22 Jun 2024

Walter Drew

Nice room. Fair price. Ice machine was out of order. The microwave and small refrigerator were nice. The room included a coffee brewer.

Leisure Self

10/10

Exceptional

20 May 2024

ADAM

Great stay

Everything was very nice it was a quick pit.stop on a long trip but was clean and they upgraded our room at no extra charge when we got there

Partner

2/10

Poor

25 Apr 2024

Lily

I made a mistake on this nonrefundable booking for the wrong date. I noticed within minutes and contacted the property. I meant to book for the same night. I rebooked and stayed there. Manager said he approved refund but i still havent seen it. Booking company said he refused to refund.

Leisure Family

2/10

Poor

24 Apr 2024

Kim

No place online to state you have a pet. Hotel did not have room I booked that allowed pets. Could not cancel per Choice.

6/10

Pleasant

18 Apr 2024

Clarence

Cable tv problems, only 5 or 6 channels worked with the rest audio only for the two days. Otherwise, needed cheap, clean accommodations while in town for a funeral, and it did the job

Leisure Partner

6/10

Pleasant

07 Apr 2024

Verified traveler

Tv didn't work. Bedding was torn and the stuffing was coming out. We had to go down to get new bedding and the new ones were stained.

Friends_and_family Family

6/10

Pleasant

07 Apr 2024

Graham

TV only partially worked - some channels not available. Bathroom was clean but needs upgrading. Hotel was quiet and clean otherwise.

Leisure Partner

6/10

Pleasant

04 Apr 2024

Leon

Hotel was ok. Just a stop for the night after a long drive. TV did not work. Breakfast was minimal. Property needs to be udated.

2/10

Poor

17 Mar 2024

Kamika

Bathroom was very very nasty saw tiny bugs crawling saw a dead bug in the corner on the wall in the top of shower wanted my money back i reserved 2 nights spent 1 night woke up to bed bugs crawling on the side of bed i immediately wanted my money back packed my stuff we upto front office was very rude to me would only give me 1 day back and than charged my card twice trying to give me Saturdays payment back also charged me a 13.00 fee for leaving there motel a day early than my reservation also told me it was a different price on Saturdays than friday other than what i had originally reserved a week before so as of now still waiting on Saturdays payment to come back on my card...they got really mad at me cause i told them and showed the pictures and video of the bed bugs on the side of the bed just got very disrespectful so if you wanna stay at this Quilty Inn you better think twice it is very nasty and horrible dont do it!!!!👎👎👎👎

Business Family

8/10

Excellent

25 Feb 2024

Stewart

no food

2/10

Poor

24 Feb 2024

Steven

bed bugs, unwashed towels and ash tray, naty breakfast and the room appeared to be uncleaned. I got out very early in the morning and the breakfast offered really nothing to eat. One of the worst motel experiences I had in my entire life.

Business Self

10/10

Exceptional

23 Feb 2024

Rex

Very nice

8/10

Excellent

02 Feb 2024

Afroze

Nice and clean room ☺️

Partner

4/10

Poor

26 Jan 2024

Donald

Don’t stay here

First off the room they gave us the key didn’t work and it was on the second floor so we had to climb up and downstairs a couple times. Then the second thing was the drain in the bathtub didn’t drain at all. The TV was very difficult to navigate, said they would help us never showed up and in the morning breakfast was horrible. There wasn’t even a piece of toast to be made or a bagel. There was some cereal that’s about it.

Friends_and_family Family

8/10

Excellent

18 Dec 2023

Kenneth

Quite, clean, good breakfast!

Leisure Family

6/10

Pleasant

27 Nov 2023

David

Just a place to get a night's sleep. Noisy vents and ageing building. Odd that they gave me receipt $20 less than what Hotels.com charges me.

Leisure Self

4/10

Poor

19 Nov 2023

John

Find another place

The room was one of the dirtiest we've come across. Breakfast was a joke. The refrigerator was so loud that we had to unplug it. The location is convenient right off of the highway, but the surrounding neighborhood is not good. Keep going beyond Charleston!

Partner

10/10

Exceptional

16 Oct 2023

kim

It was a great stay loved the beds!

Leisure Partner

8/10

Excellent

07 Sep 2023

william

The room was clean and had a nice carpeting and furniture

Leisure Family

4/10

Poor

04 Sep 2023

Dan

Lots of bugs. Creepy

Business Partner

2/10

Poor

14 Aug 2023

James

The staff was the only positive thing about our stay. For the price and previous reviews, I didn’t have high expectations but our room was legitimately dirty. The floor looked like it’s never seen a vacuum, like physically dirty carpet. The tub floor was black from dirt. Bugs in the room. The fridge and microwave had crumbs all over them. The bed had previous hair! The counter also had hair and dirt. Our room was disgusting. The AC unit was off when we checked in so the room was pretty warm, and once we turned it on, it really didn’t cool the room very well. I did check for bed bugs and didn’t see any. We tried to book another room elsewhere and it was sold out so just to feel better about our dirty room, I went and bought my owns sheets and pillow. It was jaw dropping on how dirty the place was. Not sure what house keeping did beside drop off clean towels - or folded, not sure about clean. I definitely won’t stay here again.

Leisure Family

4/10

Poor

10 Aug 2023

David

Musty smelling and old.

Family

10/10

Exceptional

21 Jul 2023

Lori

The room was clean and quiet. I am moving so I was exhausted from packing and really need a place to crash. The property is located off the beat and path so it is very quiet. The staff was remarkable and very helpful. The breakfast was nice. Great coffee.

Business_and_leisure Pet

2/10

Poor

12 Jul 2023

Bryan G.

Bottom line, our door would not lock n they claimed there was nothing they could do about it. We are two females, me and my granddaughter and felt very uncomfortable about the situation n will not stay here again on my trips.

Leisure Family_with_children

10/10

Exceptional

07 Jul 2023

Darin

The staff were polite and helpful. There are limited conveniences nearby. The hotel needs some updates in the bathroom.Floor, tile and grout were dirty beyond the basic housekeeping. Bedding was worn but clean.

Business_and_leisure

6/10

Pleasant

05 Jul 2023

Scott

No frills

If you're lookin for a place to stay for the night, this place works.

Partner

4/10

Poor

02 Jul 2023

Verified traveler

Not living up to the name quality inn

Room was not ready for 45 minutes after published time of check.in. Lobby and hotel exterior was extremely shabby, the lobby smelled musty and the cloth furniture in the lobby was extremely dirty. The room was acceptable except the desk chair was almost ready to break and several light fixtures were missing one or more bulbs.

Partner

4/10

Poor

29 Jun 2023

Debbie

The proprietor was difficult to deal with when I wanted to pay cash for my room. I gave a credit card for my deposit and 6 days and counting still have not refund for the deposit they held. Most hotels hold the card for incidentals but he ran it and now I have to wait on a refund. I questioned the safety of the area as we saw no people walking or spending any time out doors. The grounds were ok at the hotel itself but immediately adjacent it was gravel and weeds and run down. After I checked out I spoke with a local sheriff and he told me that location had a bit of a reputation for illegal activity, although we did not experience any suspicious activity during our stay. I would not stay here again.

Leisure Friends

2/10

Poor

21 Jun 2023

johniton

Rooms are extremely dirty, they do not clean under the beds there were tons of dead bugs. We checked into a double bed room and both beds had dead and living bed bugs. We didnt even bother staying. This is a place you book to for a one night stand, if that.

Family_with_children

10/10

Exceptional

02 Jun 2023

Lori

Road trip.

Perfect. Clean quiet and as advertised.

Friends_and_family Friends

8/10

Excellent

10 May 2023

Constance

Very quiet, convenient in small town close to Boomland, lot of grass to walk pup

Self

6/10

Pleasant

27 Apr 2023

Justin

Super slow service. Hotel rooms need updated

Friends_and_family Family

4/10

Poor

08 Apr 2023

Janice

Toilet was dirty not cleaned throughly. Holes in bed sheets. Breakfast area not clean very limited choices. No fruit, no eggs.

Leisure Family

4/10

Poor

03 Apr 2023

Shirleigh

the heater in our room did not work. At 7:30 am when we went down for breakfast there was nothing left not event coffee.

Friends_and_family Family

2/10

Poor

03 Apr 2023

Marilyn

Mold on ice bucket, mold on shower walls. The bathroom door couldn't close because one of the hinges was not attached. The tv remote didn't work. There was no coffee because the clerk didnt know how to make it. We have stayed here many times, but not anymore.

Leisure Family

8/10

Excellent

24 Mar 2023

Paula

Bathroom and sink not cleaned well but bedding and everything else great! Very friendly staff and across the bridge is Boomtown!!!

Leisure Friends

4/10

Poor

24 Mar 2023

David

Reserved a non-smoking room but they had none left and had to take a smoking room(didn't know those still existed). Person a front desk not friendly about it at all, almost like I made a mistake and reserved a smoking room (I checked and I didn't). The room itself was freezing and the heat did little to help. Fortunately we were only there for less than 8 hours as we arrived late and left early.

10/10

Exceptional

14 Mar 2023

Carrie

It was fine for travel and overnight. Breakfast was not much to pick from. Ran out of coffee early in the morning.

Leisure Partner

2/10

Poor

25 Feb 2023

vicki

Disgusting

Disgusting nothing was clean. Refrigerator was dirty, microwave dirty, toilet dirty. Didn’t even turn the beds down because we left.

4/10

Poor

21 Feb 2023

Christina

mixed

The room had some issues...cracked sink, bathroom floor was dirty especially behind the door, and the bed leaned - feet were higher than head. The bedding was clean and mattress was comfortable otherwise.

Partner

8/10

Excellent

30 Jan 2023

John

Enjoyed our one night stay

Leisure Partner

4/10

Poor

28 Jan 2023

Sandra

1 they wanted to see my service dog ID card. They aren’t to ask that but I understood why. 2 the first room they gave us, the room was not clean, beds weren’t made. 3 the room they gave us bathtub didn’t drain taking a shower. And toilet got backed up.

Friends_and_family Family

10/10

Exceptional

18 Oct 2022

Wayne E.

Close to Reeves Boomland and McDonalds!

Leisure Self

6/10

Pleasant

16 Sep 2022

Robert

The desk clerk was more interested in watching TV than checking in guests. The first room had a problem with the lights. You would have thought I made the clerk eat lemons when I asked for a different room. In the second room I had to adjust the flush chain to make the water stop.

Leisure Self

2/10

Poor

09 Sep 2022

Nicole

My initial room had black mole in bathroom and near closet area. Ice bucket was dirty and had dead bugs on the tray. I had wait to get another room. Very disappointed.

Leisure Family

4/10

Poor

07 Sep 2022

Alison

The smell was unnerving. The TV never worked and the staff seem un empothetic. The promised to comp some of my stay due to the fact the TV NEVER worked. The guy fixing it stated the last folks must have stolen the cable parts. Upon my exit the same gentlemen acted as though he didnt remember me or saying he was going to comp some of my stay. He worked on the TV 3 days in a row?????

Leisure Self

6/10

Pleasant

31 Aug 2022

Willie

Fair

Not a very good place for a Quality Inn. Mold in the corners of the bathtub, broken desk chair, and VERY musty smelling.

Partner

2/10

Poor

18 Aug 2022

Lauren

This place is horrible with the worst customer service. The guy told me I booked smoking rooms (when I in fact did not) and wouldn’t change them unless I paid for new rooms entirely. When questioned about it he kept talking in circles and never would help us. The super 8 down the road was very helpful and friendly and the beds were comfortable…stay at Super 8 if you’re in Charleston!

Leisure Family