Italy
, Rome 
Susan
At the outset, the listing services need to make clear that this is NOT a hotel. It is basically an Air B and B or a guesthouse. There is no front desk, and you never see a human being. The \"Suites\" are basically 4 rooms on the floor of a condominium that take up about half the floor. The directions on how to find and access the room should be clearer. They neglected to say that you need to turn left after entering the building. If the rating were based on the room alone, I would give it 4 stars. The room was excellent, spacious, and modern with all the helpful amenities, including a hair dryer that had some actual power. Having a kettle, coffee machine, and refrig in the room was nice. There were some glitches along the way -- hall and stair lights that did not turn on by motion activation and the switch could not be located. The electronic key did not work after the first day and was replaced by a set of manual keys. The managers, Davide and his colleague, were quite responsive whenever there was any problem and overall were very helpful and welcoming (I would give them 5 stars!). Finally, you should know that the location is not close to Rome. I stayed here because I had a conference in a nearby hotel, but would not if I was sightseeing in Rome. Public transport takes at least 45 minutes to the major sites and a cab takes 25 to 30 minutes. You should add at least $50 a day onto the price of the room to allow for transport.
