Name: Hilton Garden Inn Oxford/Anniston
Address: 280 Colonial Drive, Oxford, 36203, US

6/10

Pleasant

21 Jul 2026

Britt

In our first room there were crickets in the tub. We got moved because our air was not blowing out. However, the next room had an ant infestation.

8/10

Excellent

19 Jul 2026

Steven

Yes

Self

6/10

Pleasant

30 Jun 2026

Anna

Our 1st room had AC issues, had to be moved to a different room but this was solved. Breakfast is not free.

Family_with_children

2/10

Poor

29 Jun 2026

Stacy

Hotel has gone down hill, majorly. Crusted food was on the floor, shower tub was black, there were other people's hair everywhere. Smelt weed as soon as we got on our floor.

Friends_and_family Family

8/10

Excellent

13 Jun 2026

Dominique

The staff demonstrated exceptional professionalism. When I encountered difficulty accessing the correct room, they made every effort to assist me. Their courteous and supportive manner was highly appreciated.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Timothy

Someone was always cleaning to keep the high standards!

Family

10/10

Exceptional

30 May 2026

Christopher

Very nice place to stay

10/10

Exceptional

10 May 2026

Emilio

Great spot for the money

10/10

Exceptional

20 Apr 2026

chad

Clean place could have more streaming services on the tv

Partner

6/10

Pleasant

12 Apr 2026

Lydia

Clean room, unprofessional staff, waiting 2 hrs on extra pillows and blankets, had to make 2 trips back and forth down stairs to get help, room phone didn’t work. Breakfast is 13.95 a person and is absolutely terrible. I’ve had way better breakfast for free at other places. I understand if you have to charge for breakfast to not lose money but at least make the breakfast good and flavorful.

Family_with_children

10/10

Exceptional

01 Apr 2026

michael

Great place. Close to park and food.

Self

4/10

Poor

30 Mar 2026

Angela

The room was still dirty kinda

8/10

Excellent

21 Mar 2026

ALLAN

Hot tub was closed. Pool was tiny. Missing books in the bathroom otherwise fine.

Self

10/10

Exceptional

10 Mar 2026

Kristy

We loved our stay! Rooms were spacious and clean; staff was accommodating.

4/10

Poor

22 Feb 2026

Logan

Room smelled like cigarette smoke, shower needed repair, window curtains do not close.

Family_with_children

4/10

Poor

21 Feb 2026

Vincent

The HVAC unit didn't work, the temp was set for 65 and the actual room temp was 80 degrees

Partner

2/10

Poor

15 Feb 2026

Denise

From the moment we walked in, there was no one at the frint desk to greet us to check us in. We stood approximately 7-8 minutes waiting on somebody.
We took our grandson for a Valentine trip because he wanted to swim in an indoor pool. Once we got checked in we made our way to the indoor \"heated\" pool only to find a \"very cold\" indoor pool that was under construction. One of the lights that was suppose to be in the pool was laying poolside with red caution cones sitting next to it, with a chair on top of it. The light kept going on and going off which made us nervous, because water and electricity can be dangerous.
It was advertised the facility had towels at poolside and also a sauna. There were no towels or sauna. I made my way to the front desk to get towels and reported to the staff that the pool was cold. The Staff at the front desk reported that there were no maintenance staff on weekends. They gave us complimentary breakfast vouchers for the inconvenience.
We found our room to be very hot and could not get the thermostat to turn down.
When it came time to go to bed, we pulled the sofa bed out for our grandson. I went to get the bedding for the bed, and found the bag torn with only a blanket in it and 2 pillow cases. My husband went to the front desk to retrieve the bedding and he was told they would deliver it to the room. We waited approximately 30 to 40 mins.
The next morning, no breakfast was being served. We were handed a bag with a microwave biscuit, juice, y

Leisure Family

2/10

Poor

13 Feb 2026

Trefor

The room was very warm couldn't adjust the temperature on the thermostat breakfast and no breakfast I was down there at 7:00 a.m. Plus the refrigerator in the room did not work

Business_and_leisure Self

4/10

Poor

12 Feb 2026

Tiffany

Evening restaurant was closed all week. It was the main reason I booked the hotel. No reason given to why it was closed when I asked the manager/owner about it. Breakfast was order only and overpriced. I stayed 5 days/4 nights and on 3 of the mornings I had to ask for coffee because none was out in the lobby. Staff lacked customer service (on cell phone scrolling when no coffee was available at 7:30am to guest) and attention to creating an environment of convenience for the guest. Seemed like management was more concerned with saving money than providing an exceptional experience. Other factors include the gym is super small, shower did not provide any area sit my things (shelf was missing and looked to be repaired in a way they were not going to put it back), thermostat in my room did not work, bed was hard.

Business Self

8/10

Excellent

08 Feb 2026

Rachel

Stay was great, rooms clean. However, they need to change their listing and photos because there is no longer a hot tub.

Leisure

6/10

Pleasant

05 Feb 2026

Natalie

Heat didn't work but otherwise ok.

Business_and_leisure Family_with_children

6/10

Pleasant

19 Jan 2026

Kevin

This hotel is Jacksonville state host hotel. We had to wait until they cleared out and rooms were cleaned. No refund offered nor discount for inconvenience.

Leisure Family

4/10

Poor

12 Jan 2026

Bruce

Advertised to have a bar/restaurant where food was available. The kitchen was closed, not even any breakfast in the morning. We picked this hotel based on being able to eat dinner at the hotel. Have stayed at Hilton Garden Inn’s before (Oklahoma, etc.) and they were very nice and food was great. Also, there were parking lot lights shining in the room window all night. No way to close drapes or anything, just an opaque/see thru shade. And, to top it off, they charge $2 for a bottle of water in the room if you’re not a “diamond, gold or silver member”. Hotel staff were friendly, not their fault. Don’t stay here, save your money. We should get a refund since it was false advertising.

Leisure Partner

10/10

Exceptional

06 Jan 2026

William

Yes.

Leisure Pet

2/10

Poor

05 Jan 2026

Vince

My first room #309 had a broken thermostat and the room was very hot and the A/C didn’t work it was 80 degrees and I was moved to another room #306 and again the A/C thermostat was broken and couldn’t cool the room to a comfortable temperature, the service technician said the room temperature was actually 74 degrees and the thermostat showed 66 degrees and it was late so I was stuck in an uncomfortable room for the night

10/10

Exceptional

28 Dec 2025

Donna

Stay was nice, staff was friendly. Didnt eat brealfast.

Leisure Partner

10/10

Exceptional

14 Dec 2025

Amber

From Checkin to the end of our stay everything was great! Highly recommend Oxford Hilton Garden in!

Leisure Partner

10/10

Exceptional

07 Dec 2025

William

I love this place! Stay here everytime I come thru Alabama!

Partner

10/10

Exceptional

17 Nov 2025

Jesse

Everyone was friendly

6/10

Pleasant

15 Nov 2025

Sidney

The room we were assigned was extremely hot and it appears the A/C wasn't working correctly. We were given another room. The hotel staff was extremely accommodating in addressing the issues.

6/10

Pleasant

08 Nov 2025

Jeremy

Location was clean, staff was friendly, water pressure was very low, beds were ok, pillows were very thin.

Friends_and_family Family

10/10

Exceptional

05 Nov 2025

Kimberly

Friendly staff easy check in, I thought breakfast was included with my stay but it wasn’t, but I may have assumed it was continental breakfast there.

8/10

Excellent

20 Oct 2025

Victoria

The explanation for not being allowed to change the TV channel in the lobby, was questionable at best.
The side door wouldnt open from the outside.

Leisure Partner

6/10

Pleasant

20 Oct 2025

Kimberly

Not worth the money

Warm water in shower, smell of mildew when entered the hotel, not worth the money

Partner

10/10

Exceptional

17 Oct 2025

Diana

did not eat

Leisure Family_with_children

10/10

Exceptional

13 Oct 2025

Sherryl

Very nice hotel. Clean and friendly!

4/10

Poor

12 Oct 2025

John

A/C in the room didn't work . Room wasn't ckeaned good and roaches in the elevators

2/10

Poor

05 Oct 2025

Shamina

Not cleaned, bathtub clogged, stopper broken, No hair dryer, intercom not working etc

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Madison

Was a very nice hotel

Leisure Partner

10/10

Exceptional

23 Sep 2025

Patrick

Family friendly

4/10

Poor

22 Sep 2025

Kimberly

Check in at 3 did not get in room until 9 that had low staff and no clean laundry. Room was hot air did not work right . Elevator was pass out hot . When checked out they did refund stay

Leisure Self

2/10

Poor

01 Sep 2025

Amy

Avoid this hotel

The room smelled like mildew. When we got in the room, the toilet would squirt out water out of the tank everytime we would flush the toilet. The ONLY reason I booked this hotel was because the pictures showed it had a hot tub. IT DOES NOT. Do NOT stay here!

Friends_and_family Family

10/10

Exceptional

20 Aug 2025

Lamar

Everything was nice. My son and I enjoyed the pool. I was impressed with the fitness center as well.

Leisure Family_with_children

6/10

Pleasant

29 Jul 2025

Samantha

Parking is not very easy i had to use the back door because the lobby fcing Parking is very small. You can not stream any shows on the TV and there is very limited cable.

Business Self

10/10

Exceptional

21 Jul 2025

Kenny

We really enjoyed our stay. The staff was wonderful and friendly!

10/10

Exceptional

20 Jul 2025

Eddie

This hotel is in an excellent location. My stay was so peaceful

Leisure Partner

6/10

Pleasant

18 Jul 2025

Verified traveler

Great service, terrible hotel

The good: Beds were comfortable, service at the front desk was top-notch, bartender made a great martini.

The bad: Our room was set to heat when we came in and it took 8 hours to get the temperature down from 86 to 75. It was not just our room, it was the entire upper floors. The hallways were sweltering. The pool room was like a sauna. And the spa hot tub area shown in pictures is now removed. There were ants in our room and silverfish in our tub. And our mini fridge did not get cold enough to chill our drinks. Even on the lowest setting. Breakfast was not complimentary, it was $11 per person- even kids.

I come to Oxford twice a year every year to visit my dad. I will not use this hotel again.

Friends_and_family Family

10/10

Exceptional

02 Jul 2025

Terry

Oxford the Great Stay

Great staff. It was like a home away from home. The GM was super awesome. Treated our boys snd parents like family.

Business

2/10

Poor

29 Jun 2025

Courtney

Does not have a hot tub like described and room does not have blackout curtains

Leisure Family

4/10

Poor

18 Jun 2025

Matthew

Water turned off, uniformed.

The hotel had no water in the morning while I tried taking a shower to get ready for the day. It would have been nice to be notified when checking in that water would be turned off in the morning. Might have rearranged my showering routine or chosen another hotel

Business

10/10

Exceptional

15 Jun 2025

Jason

Very clean hotel. Enjoyed our stay.

2/10

Poor

02 Jun 2025

Kristin

The fact i was charged $213 no one could tell me why then was promised it would be refunded but has yet to be done . Ruined the entire stay $213 is alot for no reason

4/10

Poor

01 Jun 2025

Verified traveler

Do not recommend

It was overpriced, hot, stinky, and the bedding/ pillows were horrible. We were very disappointed

Friends_and_family Family

10/10

Exceptional

18 May 2025

Jonathan

Great stay!

Leisure Family

2/10

Poor

15 May 2025

Tyler

Poor room management

Didnt even get to stay, the room was booked for 3 weeks and an hour before we showed up they called and said they over booked and moved me to 2 different hotels

Friends_and_family Family

8/10

Excellent

26 Apr 2025

Brandon

Clean and modern.
HOT TUB CLOSED PERMANENTLY NOT AS ADVERTISED. If you a light sleeper road noise will keep you up.

Leisure Self

10/10

Exceptional

17 Apr 2025

David

Impressive attention to detail

The hotel was clean and service was very friendly. I left a note to make sure the rooms fridge was cold when I got there because I have insulin to store while on my trips. I have been leaving that note for years and this was the first hotel to confirm to me they say the note and took care of it, it was very impressive.
Breakfast was not free, it was like 11 or 15 dollars.

Business

10/10

Exceptional

08 Apr 2025

Dontaurius

Very nice And clean

Leisure Friends

10/10

Exceptional

05 Apr 2025

Michelle

Th

Leisure Family

4/10

Poor

28 Mar 2025

Rhonda

The front desk staff (Pat) was fantastic. When we encountered problems at check-in, Pat was very helpful along with another female staff member (possibly a manager). The shower had a ring of mold/mildew about 3 inches wide around the bottom of the shower wall. The water in the shower never got hot. We had lukewarm showers for 3 days. The window shades were broken, and the cabinet doors were loose and hanging ajar. It took our entire stay (3 days) to get the temperature in the room stabilized. We often stay at Hilton Garden Inns, and this is by far the worst experience we've ever had.

Leisure Partner

8/10

Excellent

23 Feb 2025

Elizabeth

This is our second time staying here. The facility is nice and clean. However, the customer service, while \"good enough,\" was a bit lacking. I can't explain it other than it could have been better. They don't go above and beyond to greet you or make you feel welcome. We did have a problem with the heat not shutting off in our room. It was 76 deg. F when we arrived and stayed that way after hours. The staff did move us to another room on the same floor later that night, which was nice. My only other complaint is that there is no complimentary bfast - it's $20pp and not great. Would stay here again for convenience.

Leisure Family_with_children

8/10

Excellent

22 Feb 2025

Jamie

Was a great place to stay. Little disappointed when it listed there was a hot tub but learned it has been closed for awhile. Which there was a way that can be updated when you reserve on line. Only negative thing to say.

Business_and_leisure

8/10

Excellent

20 Feb 2025

LAURA

You have to pay for breakfasr

10/10

Exceptional

15 Feb 2025

Randy

Great Stay

Very nice, clean, well appointed, modern and quiet.

Friends_and_family Family

10/10

Exceptional

13 Dec 2024

Ryosuke

Good staff

Business Self

10/10

Exceptional

05 Nov 2024

andre

0k

10/10

Exceptional

03 Nov 2024

Jennifer

Great and clean room.

4/10

Poor

23 Oct 2024

Molly

Really over priced for property. $179????
Needs updating $$ for everything , breakfast not included, water not include. $2.50 for water!
Coffee machine cheap and difficult to work in the room. Rudy showing thru painted molding
Bathroom much as smaller than what is in new hotels

Leisure Family

8/10

Excellent

23 Sep 2024

Devin

Great property, but maintenance need to be active at getting some things fixed. Diverter for shower was broken and back entry door handle wouldn’t open the door with out a lot of force.

Business_and_leisure Self

6/10

Pleasant

23 Sep 2024

Haran

Very convenient and plenty of places to eat around hotel. Room cleaning was not available on the weekend at least my room was not cleaned on Saturday.

8/10

Excellent

22 Sep 2024

Jaia

Great property!

Leisure Family_with_children

10/10

Exceptional

06 Sep 2024

Victor

The staff were very friendly..
The young lady at the front desk Shaunda was always curtious and helpful.

Leisure Partner

4/10

Poor

24 Jul 2024

Unsuk

The maid didn't clean our room nor changing towels while we were staying at the hotel. We had to empty the trash can ourself and fix the bed.

Leisure Partner

2/10

Poor

27 Jun 2024

Matthew

Not up to the standards

Was not clean in the common areas and the hot tub had clearly been broken for some time. The pool door was broken and one elevator. The heater was on inside instead of AC in a heat wave. Dirty dishes outside piled up. They didn’t have the correct room available for the 4 of us so we had to use air beds

Friends_and_family Family

6/10

Pleasant

24 Jun 2024

Katie

Check in was terrible; system was down! App wouldn’t work to digitally check in. Check out ok; system down, no receipt. Also no blanket for the sofa bed. No one would bring it to the room! Had to go to front desk to pick up!

Friends_and_family Family

2/10

Poor

16 Jun 2024

Morgan

Our air went out and all they did was off us a small fan. My son had a baseball tournament and was playing in 90+ heat and had to sit/sleep in a hot as heck room. My husband and I were less than pleased with our room.

Friends_and_family Family

4/10

Poor

09 Jun 2024

Gary

Still a great place to stay…but. I don’t know if this is a corporate thing or just this property, but their housekeeping schedule is now “ever other day”. While that sounds ok, the reality of it is that I just paid them nearly $500 for a 2-night stay, and received no housekeeping services at all. Checked in on Friday. Checked out on Sunday. My checkout day is the “other” day in the schedule. Saturday was the in between day, so no housekeeping. I had to make my own bed. I had to go hunt down an restock the in-room coffee maker supplies, and had to go hunt down to get an additionally needed towel. As mentioned, while paying $500 for the stay.
For a 1 night or a several nights stay, this would probably be ok, but a 2 night stay, you get no housekeeping services at all.

Leisure Self

8/10

Excellent

02 Jun 2024

Johni

Property was great! Staff was not very pleasant. They had a hard time checking us in because we paid through Expedia.

Leisure Family_with_children

2/10

Poor

25 May 2024

Denise

No cart to carry bags. Room was not the type of room that I booked & prepaid for....I was supposed to have an accessible tub/shower...did not. Could not reach the shower head. Advertised \"room service\" which is why I booked this motel; but they did not have room service. Price for pets was more than what was advertised. Bathroom was very dirty there was mold on the shower door.

Business_and_leisure Pet

10/10

Exceptional

25 May 2024

Lisa

We were there for the NJCAA Softball World Series, we stayed 4 nights, beds were very comfortable, room was clean had a nice set up. It was great!

Partner

6/10

Pleasant

16 May 2024

steve

The property was kept up o.k. the bed and linens comfortable and clean..But the bathroom not good the shower had mold coming out of the calk the shower pan was in rough shape they need a good remodel

Leisure Family

4/10

Poor

12 Apr 2024

Michael

Luke warm water for sink and showering were definitely a reason not to stay there. Additionally they charged dearly for breakfast. I would not recommend this place.

Business

10/10

Exceptional

13 Mar 2024

Christie

Very clean friendly staff

Business Family

6/10

Pleasant

02 Jan 2024

Mona

Disappointing

I’ve stayed at this hotel multiple times in the past few years and I’ve always been satisfied. This stay, however, fell short of my expectations. The desk staff was very friendly and efficient and check-in as well as check out was a breeze. The room (338) was disappointing; the bathroom had a very strong cigarette smoke smell. It dissipated a bit with the fan turned on, but the space still smelled “off”. The bathroom was not sparkling clean as I’m used to having at this hotel: there was hair in the shower stall and the sink & countertop were streaked with what I hoped was residue from cleaning products.
The room and bed seemed clean; the bed was comfortable & the pillows were great.
The Keurig coffee machine would not stay latched; I had to physically hold it closed in order to brew a cup of coffee. Also, the housekeeper left only one cup, so my husband didn’t have a cup for coffee.
We arrived late in the evening, so I did not contact the front desk and request a new room; we were o my there for the one night and we were tired, so we just wanted to sleep.
In the past, we’ve been very happy with this hotel (great bar, although we did not use it this time), but this visit was disappointing.

Partner

2/10

Poor

31 Dec 2023

Brenden

The indoor pool was shut down for renovation which NOTHING reflected online and the “free continental breakfast” wasn’t free most dishes were 9.99 and up after paying for 150.00 A NIGHT to stay here. Staff was friendly but corporate should be ashamed of getting these folks jumped on because they don’t update things on the websites

Leisure Family_with_children

10/10

Exceptional

04 Nov 2023

Yazminda

Experience was great. Easy to check in and check out!!!

Friends_and_family Family

8/10

Excellent

03 Nov 2023

Deanna

It was clean and spacious . There were a few sticky spots on carpet and a spider in my bed also the pool was closed which the website does not state. This could have easily gotten 5 stars if i didn't have any of these issues

Leisure Family_with_children

8/10

Excellent

29 Oct 2023

Deborah Renee

Pool was closed and for the price breakfast could have been included.

Leisure Family

8/10

Excellent

05 Oct 2023

Odis

Very nice and clean.

Leisure Family

10/10

Exceptional

26 Sep 2023

James

Angelina was a smiling, welcome face upon my arrival. She set the tone for a pleasant experience at your hotel.

Leisure Partner

10/10

Exceptional

13 Sep 2023

Dolores

Didn't like the fact that there was no complimentary breakfast.

Business Self

4/10

Poor

15 Aug 2023

Mary

Room was very dirty. Closet shelves (which are open) so dusty I didn’t hang clothes. Bathroom dirty. Mold was everywhere in the shower. I did not report this to staff there, as the manager needs to know and start inspecting the rooms.

Business Self

6/10

Pleasant

07 Jul 2023

John

The shower floor was dirty, the room was small for the price and Hilton brand, there were no extra blankets. It just didn't meet my expectations for the price nor what I'm used to for Hilton properties.

Business_and_leisure Partner

2/10

Poor

25 Jun 2023

Krisi

They did not have a room available until past 11:00pm. The front desk attendant attempted to the the room they did manage to find us due to housekeeper being gone for the night. We did not have a working shower. We were told our stay would be fully comped due to these unacceptable conditions. However, we have yet to receive a payment reimbursement.

Leisure Partner

10/10

Exceptional

05 May 2023

Verified traveler

Parking was a bit difficult. Had to park a bit away. Other than that not bad at all

4/10

Poor

01 May 2023

Brenda Lee

The TV did not work; the a/c did not work and the inroom coffee pot was broken. There was construction around the hotel so parking was limited. I tried multiple times to speak to someone at the front desk and was never able to find anyone.

Leisure Partner

6/10

Pleasant

19 Apr 2023

Eric

Average stay

Breakfast area is not open on Monday. Bathroom was really out dated and in bad condition. They are upgrading the hotel so I believe it will be back to great status soon.

Business

2/10

Poor

05 Jan 2023

Brittany

I booked this room specifically for the indoor pool for my son’s 9th birthday. When we got there to check in they told me my room was canceled due to water damage. They said the water damage occurred days before and no one bothered to call or email me. Poor communication skills and unprofessional. Very upsetting for my son.

Leisure Family

10/10

Exceptional

02 Dec 2022

Beth

Oxford stay

Hotel clean, receptionist was so helpful and friendly! Would stay there again!!

Friends_and_family Family

6/10

Pleasant

28 Nov 2022

Mark

It was good in the fact that they were pet friendly but carpet in sitting room smelled a little like dog. They served breakfast one morning out of the five days we stayed and it was not free although all the other hotels provided free breakfast every morning. They said due to low occupancy that they would discontinue breakfast service for the rest of the week which was inconvenient for us. They also closed the bar for the week as well. We paid more for this hotel than all the others around us and got less service.

Friends_and_family Family