Opal Hotel

10/10

Exceptional

26 Apr 2026

Elena

Ese lugar está horrible

Partner

4/10

Poor

24 Apr 2026

Adelix

Terrible decision, the stained sheets bed, I was assigned a room, and when I entered, it wasn't clean.

Friends_and_family Family

2/10

Poor

21 Apr 2026

Jose Vega

0 de 10

8/10

Excellent

20 Apr 2026

shaun

Maintainance

Partner

10/10

Exceptional

19 Apr 2026

Ron

It was an awesome place the bar was awesome they're starting to do special events I can't wait to go back 0

Family_with_children

2/10

Poor

12 Apr 2026

Robin

This hotel was run down. Most rooms were under renovation. You could hear smoke alarms beeping all night.
This is a hotel that rents by the week so people live there. Room was not clean. I stayed multiple nights the cleaning people only emptied the trash and changed my towels. Did not change the beds or clean anything. The pool area was the only enjoyable part of the stay.

Self

2/10

Poor

08 Apr 2026

Robin

Property is run down. Rooms are outdated and not very clean. Cleaning staff brought new towels once in 5 days and emptied the trash in the room. Beds were not changed and room was not cleaned.
This is a hotel where people live. Pool area was nice.

Self

10/10

Exceptional

07 Apr 2026

Brinette

Great overall 👌

Family_with_children

8/10

Excellent

07 Apr 2026

Patricia

The Staff r amazing 👏 thank u for ur help

2/10

Poor

03 Apr 2026

Casey

This is a ful, blown club not a hotell hip hop music at full blast till early morning elevators dont work everywhere sk
Melled of marijuana. Its not a hotel its a hip hop club

Family_with_children

10/10

Exceptional

03 Apr 2026

Jessica

Was okay checking in was a little unprofessional but it was busy maybe more staff?

Partner

2/10

Poor

29 Mar 2026

Alex

Absolutely gross! Don’t stay here at all.

Partner

6/10

Pleasant

29 Mar 2026

Vanessa

We did not end up staying here. We didn’t feel safe, garbage was overflowing in hall garbage can, rat traps in hall way, our room had mold.

Family_with_children

4/10

Poor

29 Mar 2026

Shannon

The room was not clean. The shower smelled of urine.The bar never opened and we were there on a Friday night. Looks beautiful in pictures. Definitely needs some TLC.

Partner

10/10

Exceptional

25 Mar 2026

LUIS

Great

2/10

Poor

24 Mar 2026

Jaime

The cleanness was awful! My room was changed three times and all three were just as bad. I had to slam the door in order to get it shut.

Self

2/10

Poor

23 Mar 2026

Don Aldrich

the place was ok but not family desirable, elevator is off the whole time i was there for 2 weeks, said that they will fix it but nothing happened, wifi is off too for the same reason, i requested a new bulb from one of the lampstand there but none happened, people can come from the back entrance and you smell smoking cigarette in the vicinity, not too strong but you can tell the difference. breakfast was not much options. the staff tried to be nice and polite but there is something need to be done in this location. Place is beautiful but I might agree with the rest of the reviews online. peace!

Self

4/10

Poor

23 Mar 2026

LaShabia

The man at the front desk was really really nice when I checked in Friday. The only thing is is that they put us in room 219 when we got up to 219 after they told us that the elevator did not work did we realize that somebody was already enrolled 219 then I put us in room 357 they come to find out they don’t clean up rooms every day if you stay there more than three days they’re not gonna clean your room every day they’re not gonna even bring you any clean towels unless you ask them so and there’s a bar downstairs so on Friday it sound like it was a club. It was a very nice hotel may come back may Not.

Partner

6/10

Pleasant

22 Mar 2026

Lori

Room was sparsely decorated, beds on metal frames and vanity was very small. Room was clean.

2/10

Poor

21 Mar 2026

Calina

Has to check for bed bugs because the room was so dirty. Especially the bathroom shower. We decided not to use it due to its dirty condition. Smelled like smoke and was supposed to be a non smoking room. Asked to be moved and was given a stern no with a side of it not being a priority for staff.

Friends_and_family Family

4/10

Poor

19 Mar 2026

Ong

The room was clean and the front desk staff was nice, but there were a lot of random people just walking about the property that made me and my family felt uncomfortable. They waited for us to use our card key to get inside the property and just walked in after us. One of the elevator wasn’t working - the front desk told us to use it (down the hall through those doors to the right). Which another guest told us that elevator has been broken all week and not been fixed. We didn’t know there was a second elevator, but only to find out after I checked out (same day). We were on the third floor. I had bad knees and a bad hip and wasn’t going to climb 3 floors up everyday (booked for a week stay). The stairs were dirty and broken and falling apart. The overall front desk rep was nice but it felt like the property was falling apart and felt unsafe.

Family_with_children

2/10

Poor

16 Mar 2026

Brittany

Place was filthy infested with roaches the remote to tv did not work the light sockets were broken it was loud lots of people roaming around outside kept me up all night we checked out early and still had 3 more nights to stay because it was so bad there and I booked through Expedia so of course the hotel told Expedia they had no record of me checking out early and would not offer no refund

Family_with_children

4/10

Poor

13 Mar 2026

Francisco V

Toilet did not work properly. Iron was broken. Bathroom door would not close. Keys deactivated

2/10

Poor

10 Mar 2026

Raymond

no ice since Jan. .1 elevator doesn't work since Feb. People smoke pot in the stair wells. Owners are sucking this place dry.

Self

2/10

Poor

10 Mar 2026

Raymond

did not use

Self

4/10

Poor

09 Mar 2026

Mark

Place was so dirty I did not want to touch anything

Self

4/10

Poor

09 Mar 2026

Sara

floors are dirty . old trash from past guest behind / under furniture, found a opened roach egg casing and a dead roach . an both nights we were there they had a huge loud party down stairs blairing music til 2 am while we are trying to sleep

Friends_and_family Family

6/10

Pleasant

08 Mar 2026

Peter

The whole place needs a good scrubbing and a paint job. Equipment in the gym outdated and mostly broken and unusable. Elevator didn’t work. Too much noise from the pool after midnight.
Very poor breakfast choices. On the plus side. Lots of parking.

Self

10/10

Exceptional

08 Mar 2026

Svetlana

Executive building is great

4/10

Poor

08 Mar 2026

Robert

Terrible customer service! On a personal phone call and ignoring customers. Several staff members behind counter but not willing to assist customers. Told to stand in line. No curtains only blinds so room never got dark! Out of coffee, no bowls for cereal. Would not recommend to anyone!!!!

Partner

4/10

Poor

08 Mar 2026

Holly

Not kept up, room was dirty, couldn’t even use the shower it was so nasty, elevator broken, breakfast was a joke

Family_with_children

8/10

Excellent

04 Mar 2026

Latoya

Did not go to the gym the AC did work. They just need to remodel a bathroom.

6/10

Pleasant

02 Mar 2026

Christian I.

Where to begin. The hallways, stairwell, elevator, and our room were consistently dirty. There was visible mold on the walls and door frames. The pool was full of debris — we didn’t go near it.
Housekeeping never once came to our room during three nights. When we asked for fresh towels, they handed us pool towels. That says it all.
The “breakfast included” turned out to be a snack bar with coffee, bread, and yogurt — nothing more.
To top it off, we were denied entry at check-in due to a reservation error on their end and nearly got stranded outside the hotel.
The AC was noisy, the TV ancient, and the overall feel of the place is long overdue for a refresh.
There is potential here, but until cleanliness, housekeeping, and basic guest services are taken seriously, I cannot recommend this property.

Friends_and_family Friends

4/10

Poor

02 Mar 2026

Jordan

Pull out couch in the room was broken so we couldn’t sleep on it the first night but they did replace it the next day. Not the cleanest place but you get what you pay for so I won’t complain there. Where I have an issue is when somehow i accidentally got checked out of my 3 night stay after one night and the gm called me yelling at me like it was my fault. Ruined a whole day of our vacation because we had t come all the way back to get it sorted out. The man who helped me was very nice and helpful. The gm could take a lesson from his customer service skills because the issue was completely on their end.

Family_with_children

2/10

Poor

02 Mar 2026

Chris

The room was disgusting, rust, leaking faucets, had to stand in the tub to close the bathroom door. Elevator broken, stairs crumbly and missing treads, room key system was trash.

Family

6/10

Pleasant

01 Mar 2026

Stratton

Believe it or not the temp and room condition wasn't bad. AC system got the room to ideal temperature in an hour. Shower------while crude in appearance, was comfy. Bed was VERY comfortable

Self

2/10

Poor

01 Mar 2026

mark

Staff was very nice but the property and room were worn out, dirty and unsafe. We xould not stay and request a full refund.

Partner

6/10

Pleasant

01 Mar 2026

Grace

Bed Cozy and clean but so much odd and could hear through the door like it was paper and could see light coming in the windows incredibly broad there was no actual curtain, so there was lots of gaps. You could see right into the room. My bagel was nice, but my key card locked me out and other people definitely understaffed, which is sad but people were doing their best.

Friends_and_family Family

4/10

Poor

26 Feb 2026

Christine

This is a last resort hotel. People partying all night,drunk and high.They appear to live there. Tv and internet don't work. Elevator doesn't work. Door not secure. Just pay more and go elsewhere.

Friends_and_family Family

2/10

Poor

25 Feb 2026

Hugo

Room and hotel not what is pictured got a full refund

Partner

4/10

Poor

23 Feb 2026

Paramvr

Too many long stay customers here. Not ideal for someone looking for short comfortable stay with family. I had to change my room 2 times, 1st time leak from ceiling and had water all over my bed, second room they transferred me to had problem with AC not working and water from the tap in tub was constantly running. Breakfast was very poor quality just bread slices and bagels. No omelette, eggs, waffles, bananas or juice.

Self

10/10

Exceptional

23 Feb 2026

travis

Clean room, nice bed, need extra blanket on bed

Partner

6/10

Pleasant

23 Feb 2026

Deanna

I will start off by saying, I gave this hotel 2 stars based off the inconvenience of the hotel and the lack of notifying customer before booking that the hotel did not have an elevator in use. I have a bad hip and getting the 4th floor with no elevator was not ideal. Also, the room door barely closed and when it did it was so hard to open because it was getting jammed. The room itself was okay. It wasn’t the best looking but it smelled good when we walked in. The AC was on high and on the lowest setting and it only got cold during the early morning but not throughout the day. I did only see 1 small baby roach in the shower but I never saw another one the whole time.

2/10

Poor

22 Feb 2026

Heather

The room was nothing like the pictures, it was unsafe, dirty, beds were horrible

Friends_and_family Family

2/10

Poor

22 Feb 2026

Nanka

We stay with our family for one night and was the worst experience ever have! The room was very smelly outdated . The pool was super dirty and was dirty underwearand bottles of alcohol.

Family_with_children

6/10

Pleasant

21 Feb 2026

Lidia

Rooms were ok. No curtains. Hallway dirty. Elevator did not work and we were on 4th floor.

Partner

10/10

Exceptional

21 Feb 2026

Marvin

Best place to stay

Self

2/10

Poor

20 Feb 2026

Jonathan

filthy and reek of smoke. Door didn't close and bugs.

6/10

Pleasant

20 Feb 2026

Kathleen

Room smelled musty water drained slowly out of sink and faucet wouldn’t turn off in the shower so heard dripping water all night. If you like to party then this is your hotel people were outside by the pool to 4am talking and kids running up and down the hallway screaming. No quiet time rules. The pool itself was nice. The staff was friendly this is a kinda you pay for what you get so don’t expect much.

2/10

Poor

20 Feb 2026

Blair

The only thing nice about this place was the waterfall going into the pool. When I checked in. My shower did not even work. This place needs to be renovated. And brought up-to-date. I would not recommend it to anyone.

Self

2/10

Poor

20 Feb 2026

Marjarie

The hotel's pictures did not accurately depict its rundown condition. We were informed that rooms with a pool view had been renovated and were in optimal condition, which raises concerns about the state of the other rooms. We found it necessary to purchase Lysol wipes from Walgreens to sanitize the room. The floors were in such poor condition that we had to wear shoes at all times to prevent our feet from becoming dirty. While the bed was comfortable, the staff was friendly, no bugs in our room, no ice machine, breakfast was bagels or toast (free & better than nothing) I would not recommend staying at this hotel.

Partner

10/10

Exceptional

19 Feb 2026

Jessica

Good

2/10

Poor

19 Feb 2026

Matthew

Predatory non refundable bookings, if services are not rendered then fees are not required. It cost them nothing for an unintentional booking, or change of plans. To make it a business policy of taking money without providing anything should be illegal.

Business_and_leisure

2/10

Poor

19 Feb 2026

Diane

Even

2/10

Poor

19 Feb 2026

Jody

Not a good experience, expedia wont let me use the words which truly would explain my experience. Honestly didn't want to open the door it was so filthy. Waiting for a refund. Shady people hanging around in parking lot. Staff looked like I was from outer space when I immediately went back to front desk asking for a refund! Of course they said id have to take that up w Expedia. Expedia says they will need to approve. Wish I could add the photos! GROSSSSSSS

Partner

2/10

Poor

19 Feb 2026

Katrina

I would like a full refund.Rh The room smelled of cigarettes and urine. The dresser was missing drawers which I have photos of plus the room was supposed to be pool view which was down the hall from the pool. What topped the whole experience a complete horrific ordeal my husband had bites in his left leg likely from the bed. We made reservations for two rooms and they canceled one room with notifying us. We originally reserved 3 nights and stayed on night checking out early. When I complained they would not give me any information on ownership and the manager refused to speak with me.

Leisure Family

2/10

Poor

19 Feb 2026

Jennifer

Our prepaid booking was denied due to the hotel being \"overbooked', as the front desk agent claimed. I feel this is grossly false because the parking lot was empty and it was a Tuesday night. Horrible experience.

Family_with_children

2/10

Poor

18 Feb 2026

Kierra

When I arrived, they were canceling people’s reservations because they overbooked. They didn’t even notify guests. Guests were calling and showing up and being informed they didn’t have a room. Luckily we had secured a room as we drove 9 hours to get there. Multiple exposed portions of the wall were in the room. The breakfast bar was messy and beyond unkempt. We tried for two nights to get towels and couldn’t get any. The staff was rude to some of the guests and it seemed like every time we came to the lobby there was a guest there complaining or asking for a refund. It was a chaotic, stressful, and rarely pleasant stay.

Family_with_children

6/10

Pleasant

18 Feb 2026

Kelli

first impression not good. 1 guy doing it all by himself, looked overwhelmed and another guy showed up. attire was not professional at all, the property was very out dated and smelled. But the opal suite was nice. Although it wasn't cleaned very well, I had my own cleaning supplies. The kitchen had nothing at all, no soap, sponge, dishes, silverware or cups. The door in the kitchen area did not have a lock luckily I used the bar to lock it otherwise it would of just been open. the handle looked as if the lock had been tampered with or broken. and did not take the keycard to open. Carpets need a good cleaning throughout the building.

Partner

2/10

Poor

18 Feb 2026

Kelly

My stay was cancelled about four hours after booking “due to an unforeseen overbooking situation.” Unfortunately, this left me without accommodations as everything in the area was sold out.

Self

2/10

Poor

18 Feb 2026

Paul Jayson

Phone is not working, main elevator not working, 1 plug for lamp not working, dirty floor, receptionist unprofessional. Keep chatting while we are waiting for a check-in and check-out took time, so slow!

Family_with_children

2/10

Poor

17 Feb 2026

Kalle

Please go some where else service was terrible!

2/10

Poor

17 Feb 2026

Imran Adrian

Room was dirty and smelled like mold. The sink was clogged. The room smelled like wet dog too. Not one ice machine worked. Pool was dirty. Just disgusting place

Family_with_children

10/10

Exceptional

16 Feb 2026

Ron

I love it

Leisure Family_with_children

8/10

Excellent

16 Feb 2026

Larissa

Delay at check in. Insufficient towels. room far away. We arrived early in the morning and tired.
we ran out of towels.
Other than that, everything was great!

Friends_and_family Family

2/10

Poor

16 Feb 2026

Dennis

I would consider this a -1 star. Room was dirty, full of mold. Made us sick. Don't let the pictures of pool and fully renovated fool you. I do not recommend anyone to stay unless you look at room before paying. We are discussed that we even stayed there. Only reason we stayed was last resort due to Daytona 500 race availability. We have nothing good to say.

Leisure Partner

2/10

Poor

16 Feb 2026

Dario

Very rude female manager - not understanding of our need to have to leave a day early because of a medical emergency and refused to understand with reason why she should at least refund us the night of our stay - our room was not even made up yet

Friends_and_family Family

2/10

Poor

15 Feb 2026

Saeid

I checked into my room and found that it was not clean. The bed sheets, bathroom, and floor were very dirty, I asked for clean sheets and they said not available and I ask please give me another room and manager was so rude end up giving me another room so bathroom and floor was dirty I have a some pictures of everything how I can send it to Expedia

Leisure Family

2/10

Poor

15 Feb 2026

Barbara

We checked out a day earlier than planned and were told we still had to pay for the second night. Please update your records to reflect that we checked out on 2/14/26 at 9:36 am and returned both key cards. The receipt provided states we checked out 2/15/26 which is not accurate. If the room 317 is booked/used by another client, please reflect that we didn’t not stay the second evening. The print out provided was dated today 2/14/26 as our proof we didn’t not stay overnight on 2/14/26.

We checked out early because of roaches in the room, a woman screaming outside at 3:13am, for 45 minutes and pounding on the door next to us to Let her in, the room was not clean, nor were the sheets. The check in and checkout staff were not attentive or helpful. At checkout, she didn’t tell the manager that she called as to the reason for checking out early nor did she apologize for the roaches or seem to be surprised.

B Kleinsorge
Room 317-113403
Confirmation #70940

I would have hoped for better service, not to be ignored when checking in, being told that two towels were enough, disregard when checking out early or caring about killing roaches in room.

Friends_and_family Family

2/10

Poor

15 Feb 2026

Melissa

Our shower didnt work and the staff didnt work to find a resolution. There was long black hair on the sheets and the room looked worn.

Partner

2/10

Poor

15 Feb 2026

Madison

Absolutely disgusting room. Mold and stains on the furniture. I was scared to lay my head down. Hotel was also in a really sketchy area. The pool was the only nice thing to look at.

Leisure Self

2/10

Poor

15 Feb 2026

Tatum

Room was old and the door lock didn't work. Had to be let in manually by front desk. Manager was weirdest could be

Partner

2/10

Poor

15 Feb 2026

Scott

Don't be deceived, only part of this hotel has actually been renovated. The elevator didn't work, the steps on the stairwell were falling apart, the fitness center looked like it hadn't been cleaned in years, and the room was disgusting. There were gnats in the bathroom sink, dirty walls, rusting lamps, cigarette burns and cracks in the bathtub, the bathroom door wouldn't shut and the blinds didn't cover the windows completely (no curtains).

Leisure Self

2/10

Poor

12 Feb 2026

Kaylene

The room was disgusting. Hadn’t been cleaned. Black mold in the toilet. Roaches. Hair in the shower. Hair in the bed. Hair on the towels. Got moved to another room, same situation. Wish I could include photos. Steer clear of this disgusting place.

Leisure Family_with_children

8/10

Excellent

08 Feb 2026

Hiroka

It’s great for the price.

Business Self

2/10

Poor

06 Feb 2026

Jilene

They cancelled my reservation after I emailed and said our flight was delayed.

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Ron

Yes

Leisure Family

10/10

Exceptional

04 Feb 2026

Raymond

yes

Business Self

2/10

Poor

03 Feb 2026

Syed Mubashir

Extremely bad experience! Heating system was off! Bathroom was dirty.
I have been to many cheap motel and this one was by far the worst!

Leisure Partner

2/10

Poor

03 Feb 2026

William

Staff, amenities, no ice machines working. Moved room 3 times because of no heat. Faucets dripping in all 3 rooms. No luggage rack to move luggage. Probably the absolute worst hotel stay I’ve ever had in my life.

2/10

Poor

01 Feb 2026

Jay

I didnt stay there. I couldnt cancel my reservation. The cancelation fee was the amount of the rental. My daughters tournament was canceled because of the weather and i still couldnt cancel

10/10

Exceptional

01 Feb 2026

Shonda

Comedy show and quiet

2/10

Poor

31 Jan 2026

Vanessa

Staff was very nice but the room was horrible, dirty, roaches, trash under the bed, and the bathroom flooded when shower was turned on every time.

Leisure Family

2/10

Poor

28 Jan 2026

Miguel

Everything was bad: the place, the cleanliness, the security.

6/10

Pleasant

26 Jan 2026

Gabriel

Smell wee in corridors, bathroom leaking water , a little bit noise

Friends_and_family Family

2/10

Poor

26 Jan 2026

Blaine

I've stayed in seedy hotels and I'm saying stay away. Not nearly as good as the pictures. When I pulled in there were questionable women standing outside, which is to be expected. Then a police car made it rounds and parked in the parking lot which isn't a good sign for a hotel. When we got to the room we killed a cockroach, it is the south so we let that slide. Then we noticed any furniture in the room was absolutely filthy. There was a \"substance\" on the bed skirt.
I paid them for the night as the room was not refundable and went somewhere else. It was below my standards, and they are pretty low.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Lana

Room is clean staff was very accommodating and very much enjoyed this day

Leisure Family

2/10

Poor

23 Jan 2026

Basem

I
Was not happy with the place

Business Family_with_children

8/10

Excellent

18 Jan 2026

Steve

Friendly staff
Clean room

Business_and_leisure Friends

10/10

Exceptional

18 Jan 2026

John Christian

The room was very comfy and practical. The staff always strove to be helpful and had great attitudes. Our stay was very pleasant and the location is excellent for restaurants, banks, supermarkets, and other conveniences. Super

Business_and_leisure Family

4/10

Poor

17 Jan 2026

Nancy

The staff was great. Someone came into our room twice while we were in it. The place is infested with roaches

Leisure Partner

6/10

Pleasant

16 Jan 2026

Steven

Staff good just very old hotel

Leisure Self

2/10

Poor

13 Jan 2026

Jesse

Unbelievably dirty, run down, bug infested and should be shut down. Word Hotel I have ever been to.

Leisure Family

10/10

Exceptional

09 Jan 2026

Frank

The room was exceptionally clean-not too busy at all since it is lower/mid priced.

There were absolutely no bugs, housekeeping came around daily, and I could tell the floors were clean, bathroom was stocked, as it ahould be, but many others in this price range fall short.

The only thing I would make better is the shower head pressure, and the shower itself has not been updated/could use some love, but not a big deal.

I would definitely stay here again!

Leisure Self

8/10

Excellent

07 Jan 2026

Jarvis

Nice customer service and clean

2/10

Poor

02 Jan 2026

Tamara

Cancel my reservation this hotel is not a good hotel. Can you please let me know when will I receive my refund

Leisure

8/10

Excellent

01 Jan 2026

Patricia

Cleanliness is terrible, the building needs a lot of repairs, but the bed was ok and comfortable, and we had some food for breakfast so it worth the price.

Family

2/10

Poor

01 Jan 2026

Luzmary

1st we got the wrong room (1 bed for 2 adults and 2 kids) not what I reserved. Requested to switch room 2nd the key didn’t work for that other one. Went to front desk (the person attending us was great tho) got a 2 bed room with beds unmade, dirty towels everywhere, used soaps in bath tub, etc… then we got a 1 bed and pull out sofa (finally) after walking from one side of the building to the other one, with kids, bags and it was very cold that night, going to front desk 3 times. Never again! They do have very nice people working there (thanks to you guys for doing your best for us)

Family_with_children

6/10

Pleasant

30 Dec 2025

Carmen

Había mucho polvo en el cuarto solo ponen dos toalla en los cuartos y el piso sucio no lo mapiaron muy bien la silla estaba rota de la mesa

Friends_and_family Family

2/10

Poor

28 Dec 2025

Ariel

Staff was rude and unattentive. The hotel was filthy. Offered breakfast but all they had was 2 cereals and no milk. The floors made our feet black. Our first room only had dangerous hot water had to be moved and the second the TV didn't work. We felt stressed and trapped away from home 8 hrs and no other options.

Leisure Family