Name: Pullman Zhangjiajie
Address: No. 188 Gaoyun Road Wulingyuan, Zhangjiajie Hunan, Zhangjiajie, 427400, CN

10/10

Exceptional

11 Jul 2026

Aditya

Compliment the excellent service from Mr. Reddy in Guest Relations and Mr. Leo in the concierge desk. Lavish breakfast with good Chinese vegetarian options.

Friends_and_family Family

2/10

Poor

09 Jul 2026

Rosita

The room is old, dark, small, and smelly. They do not deserve the label \"five star\" hotel. The toilet is so old and low quality you have to push down multiple times for it to finally flush. The air conditioner barely works and will stay warm no matter how much colder you set the thermostat to be. The view is ugly too. Save your money and go elsewhere.

The bell service is the worst, they will never come out when you arrived and have luggage, so you will definitely have to take out your luggage on your own. When they did come to you, they will walk so slow until you finished unloading from the car then help you roll your luggage around, which makes them practically useless. When I checked out, they didn't even come out to help you load your luggage to the car.

Seriously, do not even waste your money here, you better off staying at 3 star hotel since that is the quality of service they provide. 1 out of 10, will never come back.

Family

6/10

Pleasant

29 May 2026

Shawn

Horrible hotel. The staff insisted that I need to pay for the laundry before giving me back my clothes, just because I never deposit, despite I said I will pay upon check out as we are so tired after a full day of walking. But staff still wanted me to go all the down to the lobby to make payment first. Very inconsiderate and unhelpful staff. The breakfast spread is ok, but to me not enough choices. And 3 lifts, 2 were spoiled. Never stayed such a lousy 5 star hotel before.

Friends_and_family Family

6/10

Pleasant

29 Apr 2026

stephen

Room in need of renovation.
All staff very helpful
Great Location

Partner

10/10

Exceptional

22 Apr 2026

Xining

We had a clean, comfortable room and it met all our needs. There are some restaurants within walking distance but it is a walk away from the main stretch of town. I would stay here again.

Friends_and_family Friends

4/10

Poor

09 Apr 2026

Gianino

First our room was dirty, carpet, and found food remainings on the floor. Carpet was just dirty and the room smell just dirty. We requested to be changed to another room and they requested to upgraded. We did upgrade for $200. More. The food was not what we expected. Just very plain and simple. Did not have hot tea option. We have been to other hotels in Beijing, Xi’an and Shanghai and they absolutely offered much better services.
I will not recommend this hotel at all. We will come back to Zhangjiajie, but will stay at a different hotel for sure.
For what ever a customer pay, the least we all deserve is a CLEAN ROOM. I hope business owners do take into consideration customers’ reviews. At the end of the day it is up to us to keep your business running.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Matthew

The female attendant at the bar was very gracious. Bringing me my own bucket of ice. An extra touch which I appreciated.

Self

6/10

Pleasant

14 Nov 2025

Mohammed

It’s ok very hardly speak English plus breakfast is ok not too good location is perfect rooms are good but they turn off Acc we use fan

Leisure Partner

10/10

Exceptional

03 Oct 2025

Bruce

Enjoyed our stay at the Pullman and would highly recommend this property. The staff was extremely helpful at all times and the room was very comfortable.

Business_and_leisure

10/10

Exceptional

18 Sep 2025

Jill

Pullman hotel had a fantastic breakfast that really helped us fuel our bodies for long days of hiking in the National Forest. The foot messages at the hotel spa were fantastic and the staff was kind and helpful. The hotel is in an excellent location to walk to the waterfront and restaurants.

6/10

Pleasant

15 Sep 2025

Matias

we expected a betterter hotel

10/10

Exceptional

29 Aug 2025

Robert

There are ton of restaurants and wonderful area to walk around at night

Leisure Self

10/10

Exceptional

09 Aug 2025

Fayrouz

Very good

Leisure Friends

10/10

Exceptional

08 Aug 2025

Ruben

Clean Friendly efficient staff.

Leisure Family

10/10

Exceptional

09 Jul 2025

Daniela

Great

Leisure Family

8/10

Excellent

05 Jul 2025

Basuki

The hotel is well situated near Zhangjiajie national forest park and near many other attractions and restaurants. Breakfast was mainly Chinese food but good. I was not able to use swimming pool for 2 out of 3 days just because it was raining but no thunder

Leisure Family

8/10

Excellent

27 May 2025

yasin

Nice clean hotel with decent size rooms. Comfortable and excellent service and great location.

Partner

10/10

Exceptional

21 May 2025

David

Close to national park

Lovely location smaller part of city near national park. Lovely motel, friendly helpful staff, Great breakfast choice. Excellent dining room.

Partner

6/10

Pleasant

19 May 2025

Anna

Pros:
Location is great, only few minutes driving from Zhangjiajie National Forest and within walking distance to restaurant and shops.

Hotel staff is very nice.

Cons:
Hotel is very dated, damp and humid. Our room was dark and damp. Carpet and curtains had stains. Mini fridge did not work. Shower barely had any water pressure. There was no hair conditioner and no lotion.

Breakfast food was not good and breakfast area felt like a giant diner with people running around everywhere.

Will not stay here again.

Leisure Partner

10/10

Exceptional

07 Mar 2025

pichet

Lovely Stay

We picked this one due to the convenience of being close to the Wulingyuan national park, glass bridge, Baofeng lake, and HuangLong cave, all the main attractions you need to do - besides the epic Tianmen mountain which is located in downtown ZhangJiaJie just 30 minutes away.
Hotel offers transport service from airport and park, but this is for a fee. Taxis, however, are low priced and convenient. Hotel check in team and concierge (Mark) are wonderful so make sure to check in with him for assistance with booking park tickets, restaurant recommendations, and tips on how to navigate the 4 day itinerary in the area. Massage on site is great and at reasonable cost. Rooms are slightly dated and in the wintertime, all public areas are very cold due to heat not being turned on. Only downside to our stay is the terrible breakfast. Coffee is undrinkable but manager offered better Italian style coffee from the bar. Still better off going to Luckin across the street. Dinner is equally bad, but we also preferred Cantonese options since we can't handle the seasoning of Hunan cuisine. Location of hotel can't be anymore prime, within walking distance to the main park and downtown area with Hey Tea, shopping, and other dining options. Pool looks lovely but obviously closed during winter.

Friends_and_family Family

10/10

Exceptional

14 Nov 2024

Alfredo

Excellent location. Friendly staff

Leisure

8/10

Excellent

03 Aug 2024

Verified traveler

Best you can get

Great stay at Pullman would highly reccomend staying in not just this hotel but in this area (Wulingyuan) if ur looking to go to the Avatar Mountains as it was only a 3min drive to the cable car station costing 70p. Eating was was quite expensive... we ordered two mains one starter and an alcoholic drink which came up to £58. Staff are really friendly. Breakfast was in a massive hall in next to Lobby which had a rotating buffet everyday and a western + very chinese option, the hall had carpeting instead of normal flooring which was a bit off putting as it had many stains but was still worth it as it was the best breakfast u were going to get.

Friends_and_family Family

8/10

Excellent

02 Jul 2024

Hai-Ying

Nice and confortable stay. Greater location.

Leisure Family

10/10

Exceptional

01 Jul 2024

Soentono

The staff are also friendly and helpful

Leisure Family

10/10

Exceptional

07 Apr 2024

Chad

This is a very nice hotel with a great breakfast buffet, but it’s best feature is its location, within walking distance of the East Entrance of the Zhangjiajie Forest Park.

Leisure Partner

6/10

Pleasant

02 Apr 2024

Verified traveler

Location to park is good - 20 minute walk to the gate. However hotel is old and tired and needs updating and refurbishing. Restaurant menu is very limited and food w a s mediocre and a little oily. Breakfast is not very good - plenty of choice but if a poor quality.

Friends_and_family Family

10/10

Exceptional

07 Oct 2023

Bilegsaikhan

I think Zhangjiajie Pullman resort is the most conveniently located resort in Wulingyuan village

6/10

Pleasant

05 Oct 2021

Trevor

Thank god for Bob!

Tired hotel held together by some great service, Bob is an absolute star and some others try very hard. Cost cutting measures were reflected in the lack of a club lounge, non existent pool boy, poor quality food and poorly maintained facilities. Hopefully an upturn in visitors will lead to some reinvestment and a pay rise for Bob and we will get to see the old dame less lame.

Partner

4/10

Poor

16 Oct 2020

Ryan

Go to Crowne

We got food poisoning from the hotel food. Room was small and not very clean. The ac was turned off so we had to open windows and get bitten by bugs all night. Terrible experience in a beautiful place!

Friends_and_family Family

10/10

Exceptional

19 Aug 2020

Christopher

Worth the price

It’s a nice hotel, past it’s prime for sure, but for the price your paying it’s still great. The room was large, clean and comfortable.

Hotel staff could have been more helpful, I guess they can’t all speak English so a lot of the time they would keep their head down at reception or allow several Chinese customers to push in front of me as they do.

Management could speak English and were always helpful. But please inform your staff to at least acknowledge customers and ask them to wait a moment.

Pool area was pretty, but there were no towels available and the changing rooms weren’t great.

Friends_and_family Friends

10/10

Exceptional

06 Jan 2020

eko

the hotel is amazing. All is perfect except there is trouble in the first night that somebody drunk n smoking outside my room. The smoke is going inside my room

Friends_and_family Family

8/10

Excellent

02 Jan 2020

Victoria

Zhangjiajie

Good location, nice staff, good breakfast

Friends_and_family Family

8/10

Excellent

03 Nov 2019

Omair

Nice hotel close to the park

Good location, friendly staff, nice breakfast and room size was good.

Partner

10/10

Exceptional

20 Oct 2019

ALAN

Highly recommended

We a family of 3 including a young child stayed this hotel for 3 nights last week. The bed is very impressive 2.7m wide which suit us very well. The front services are very helpful. The breakfast is considered to be quite good comparing with many other hotels in China especially the varieties and taste of breads. Location wise it is just 10 minutes walking away to bus terminal and hotel provide shuttle service to the entrance of ZJJ National Forest Park in the morning. Though the building is a bit old and the bed is a bit soft (to my standard), I highly recommend recommend this hotel.

Family

6/10

Pleasant

23 Jul 2019

Stephen

The Bob staff person was helpful. Everyone else there is useless. Smoking everywhere, needs renovation.

8/10

Excellent

13 Jul 2019

Samuel

Quiet and peaceful location

The hotel is in a great location, easy walking distance into Wulingyuan and easy access to Zhangjiajie national park and Tianmen mountain. We visited both and they were well worth it.

The staff were helpful, although it was disappointing that our room was not ready on arrival at 3:30pm the day we checked in. However, we were able to grab a late lunch in one of the restaurants while we waited.

The pool was great, as were the massage facilities located very close by to the pool. The breakfast selection was wide and varied and so delicious.

The bed in our king room was enormous!! It is basically two queens put together and could easily have slept 5 people!! The room was always clean and the bathroom was great, with loads of amenities. The room service was also handy.

We would definitely stay here again.

Partner

10/10

Exceptional

11 May 2019

Ryo

recommend to stay

very convenient place.
clean and comfortable, biggest bed size ever.

10/10

Exceptional

06 May 2019

Verified traveler

Top class hotel

Would thoroughly recommend this hotel. The service was excellent. The rooms spacious and well equipped. The location is superb. We enjoyed delicious food both in the lounge/restaurant and in the buffet dinner.

Partner

10/10

Exceptional

25 Apr 2019

Verified traveler

The location is great, you get a pressure washer for a shower, rooms are big, clean, WiFi is fast, beds could be a little more padded though.

10/10

Exceptional

26 Dec 2018

Verified traveler

Great stay

My stay was great. I had nothing to complain about, except maybe the quite-mundane room design with no outstanding feature/decoration piece. The wifi was decent but I have had better one at other Pullman.

8/10

Excellent

12 Dec 2018

Nhuong

Close to the park

It is good stay, close to park entrance. Good english speaking staffs.

8/10

Excellent

08 Dec 2018

Yong Cheh

A clean and comfortable hotel

The hotel age showed but still reasonably well maintained. The bed is on the hard side and should have used pocket spring mattress.

The breakfast variety is fine but the sunny side up can be done better. The waffles were not topped up when finished.

The front desk staffs were helpful and offer good travel tips.

Family

8/10

Excellent

04 Nov 2018

JJ

Very happy with this hotel and price that we paid. The hotel concierge was extremely helpful in giving us information since we were doing this trip exploring Zhangjiajie on our own without joining a tour. I would recommend this hotel.

10/10

Exceptional

21 Oct 2018

Helen

It's excellent experience for us, we would like to stay at the hotel again next time. The Indian Manager is great help. Frank (Mr Yang ) introduced a tour guide for us for the first day, very necessary for us. Nothing negative that we can think of.

8/10

Excellent

21 Oct 2018

Hanno

Big hotel near the main park entrance

Very large hotel just a short walk away from the main entrance of the national park and the bus station. The room was big and the bed comfortable. The breakfast buffet was also big, but many foods not really nice.
The staff was very friendly, helpful and accommodating.
In total (not knowing the alternatives nearby) I would recommend this hotel.

Partner

10/10

Exceptional

19 Oct 2018

Thomas

We had a wonderful stay.

Partner

10/10

Exceptional

26 Aug 2018

Marcus

Great staff, good breakf buffet, best hotel in Zh

Checkin was quick. Spacious room and bathroom. Ok wifi. Breakfast buffet with lots of options. Convenient ATM and convenience store in the lobby. The reception managers were all lovely and friendly, quickly attending to our needs. You can arrange a taxi to the airport for 260 yuan through them. Hotel pool full of children but they don't venture to the loop behind the bridge so you can have that space to yourself. They need a poolside bar. Many restos in town, within walking distance to the hotel. This is the most convenient hotel to stay in because you can walk to the gate of the park (turn left, cross bridge, then follow crowds). I suggest going to the park in the afternoon after 3 pm. It's just too overrun by huge crowds in buses in the morning. You can also walk to the Baofeng Lake from the hotel.

Friends

8/10

Excellent

24 Jul 2018

Verified traveler

The staff were outstanding. Guest Service Manager was wonderful. The only suggestion was at times the beer was warm. I know in China and Hong Kong many people like warm liquids, but having a good supply of cold beverages would be a plus. All in all a great time.

10/10

Exceptional

21 Jun 2018

Verified traveler

Beautiful hotel in a beautiful park!!!!! I highly recommend staying there!!!!!

Family

10/10

Exceptional

19 Jun 2018

Verified traveler

Lovely hotel! We enjoyed our stay. Our children especially loved the pool!

Family

10/10

Exceptional

18 Jun 2018

YS

Nice hotel v close to ZJJ National Forest

Nice hotel, friendly staff and service. V near to ZJJ National Forest and the Pedestrian street. Hence v convenient.

8/10

Excellent

23 May 2018

shaowu

Nice hotel to stay

Nice stay there. The service is great.

Family

10/10

Exceptional

14 Apr 2018

David

Excellent.

Excellent location for Zhangjiajie park.
Lovely room.
Huge bed - listed as king size but huge.
Superb service.
Surely the best hotel near entrance to the park?

Family

10/10

Exceptional

10 Apr 2018

Viktor Tenman

10 minutes walk from Mountains Park Entrance

Next door from The Best Show in China! Best Stuff! Best manager!

10/10

Exceptional

09 Apr 2018

Verified traveler

Grand hotel

This is a wonderful hotel, but for a hotel where there are many international guests, the level of English speaking and understanding could be improved.
Overall though, a great stay!

Partner

10/10

Exceptional

02 Apr 2018

Verified traveler

Excellent hotel

I loved the Pullman hotel in Zhangjiajie. It is just minutes away from the national park and approx. an hour away from the airport. It makes a perfect base for exploring the park if you shift there straight from the airport. I drove to the park through a tourguide and driver, but im pretty sure you could walk there in a few minutes... just follow the crowd! The park opens at 7am.

My room was massive, I booked a large double bedroom because it was the cheapest, and the bed was absolutely massive!.

The room itself was luxurious, it had a really nice bathroom, comfortable bed and seating area. I wish i could just spend longer in the hotel. The bathroom had a seperate bathtub which could overlook the room, seperate shower, toilet and sink. The room came with all the amenities i.e. showergel, shampoo, hairdryer, tv, bathrobe, slippers, towels etc.

I didnt use the pool but i could see it from my room and it looked really nice. The staff are polite and welcoming and can speak english. Apart from one quite rude staff member at breakfast time, tried to pull my room key from me as i was getting it out for her anyway so that she could put on the breakfast charges. I didnt have breakfast included and paid 129RMB for it.

The breakfast itself was extensive, it had a large variety of local and western food which I was pleased about.

10/10

Exceptional

23 Mar 2018

Rulian

Great hotel!

It exceeded my expectations! Great hotel - clean and spacious room, comfortable bed and linens. I would stay there if going to Zhangjiajie again! And it is within easy walking distance to the \"forest park\" - we had a car which really was not necessary.

Family

6/10

Pleasant

16 Feb 2018

Verified traveler

Not as expected

We went during low season and the hotel was simply not as expected, to the Pullman standards. Staff in general were helpful but English speaking staff was quite lacking. Food quality was lower than expected as well.

Partner

10/10

Exceptional

01 Dec 2017

Verified traveler

10mins walk to ZJJ forest or bus station

As we don’t want to take a chance, this is the only brand that we know within walking distance to the ZJJ forest park.

Anyway we are happy with our choices. Location is indeed close about 10mins walking to both forest park and bus station.

Room is quite clean.

Breakfast offer a wide variety and every morning around 7.00am, it is full with other patrons although the room might have around 70 tables. Perhaps it is a sign the hotel quite popular with both local and foreign tourists :).

Definitely will stay there again if we have opportunity to visit Zhangjiajie again in future.

Partner

10/10

Exceptional

20 Nov 2017

Jeff

Wonderful Hotel

Best hotel in the area. Great gym and pool (during summer months). Amazing staff. Vladamir was awesome and very helpful during our entire stay. Close to the park and everything else in town. Highly recommend.

Partner

10/10

Exceptional

11 Nov 2017

Jeff

Excellent Stay...Close to Everything!

Great hotel that is a short walk to downtown and to the entrance of the park. Pool, nice gym, restaurants and more. Staff was awesome. Vladamir was a huge help in where to go and what to do. An excellent staff member!

8/10

Excellent

26 Oct 2017

JNCD

Great stay with attentive staff for the most part.

This hotel is the pinnacle of what you will get in this area, but keep in mind that this area is still a developing country. So, yes, it is a 5 star hotel for this area but a 4 star in most any other area. The staff is generally attentive but few speak English if that is an issue for you.
Vladimir is incredible and without him, this hotel wouldn't run at all. He is always there and always willing and able to help. Truly, amazing!!!
The breakfast is good and rooms are comfortable.
Spa is OK.
Location is great as well!

8/10

Excellent

26 Sep 2017

Michael

Western outpost in Zhangjiajie

It's a solid Western hotel in a decidedly Chinese tourist area. It's nice, but getting worn. Not cheap. Breakfast buffet is decent and fairly priced when bought in advance (and needed before a long day of walking). Room was great, but again getting a little worn.

Partner

10/10

Exceptional

15 Sep 2017

Verified traveler

It was great. I liked it very much. I would stay here again if I go to Zhangjiajie.

8/10

Excellent

12 Sep 2017

Katherine

Convenient and up to Western standards

The Pullman ZJJ is conveninetly located a 5 minute drive from the park entrance. Rooms and restuarants are pleasant with all modern amenities. The spa is also reasonably outfitted although no staff there speak English. Get the reception to communicate with them.

6/10

Pleasant

21 Jun 2017

Verified traveler

Quite dated but ok

The hotel is quite old. We checked in quite late and the reception thought we were part of a group, when we approached them to check in the lady said wait. We moved aside from the group and it was not until a duty manager type person came along and told the lady to,check us in. She was not serving just loading on a computer, maybe night auditor.....not much English but that was OK, she said they did not except Amex but they did so changed this later. Hotel was old but more than adequate, restaurant staff were good and the guy who was called on number five was good but others were not very friendly at all, it's a shame as it is not a bad hotel.

Partner

10/10

Exceptional

06 Jun 2017

Verified traveler

The hotel was really good in all aspects. Everything in good condition and clean. Staff are really friendly and provided very useful info for our trip. Really nice experience!! Special thanks to Helen and Leo for their hospitality! Well done!!

Family

10/10

Exceptional

05 Jun 2017

Kunal

Could not have asked for a better stay at Zhangiajie. It is a perfect place to explore the area, it is centrally located and the staff and the morning breakfast is just perfect!

10/10

Exceptional

19 May 2017

Matthew

Great hotel close to zjj national park.

Excellent hotel close to zjj national park. You can walk to the entrance from the hotel. Tianmen mountain park is closer to zjj city so we took a local bus to visit there. The bus station is a short walk too. The hotel was very helpful in planning our trips to the parks since we only had 2 days. Vladimir spoke great English and he was especially helpful. The breakfast deal seemed a little strange. They tried to sell us on a discounted rate if we took breakfast all 3 mornings. Either way it was outside our budget, unfortunately. Would definitely recommend the hotel to others visiting the area.

Family

10/10

Exceptional

20 Apr 2017

Verified traveler

5 stars , expensive but worth it.

stayed 3 nights and i would give it 5 stars.
breakfast was good.

8/10

Excellent

18 Apr 2017

Nas

Lovely Hotel

Pullman Zhangjiajie is a lovely hotel in this beautiful town. Close to the national park ( walking distance) and to the local shops and restaurants , with lovely facilities, spacious rooms, varied breakfast, extremely helpful and professional staff and great value for money. What more could i ask for!!! and a special shout out to Vladamir, the people relations manager. What a fantastic asset to a hotel in China. Vladamir could not have been more helpful, and went out of his way to answer all our questions and make us feel comfortable.

8/10

Excellent

21 Nov 2016

Sweta

One complaint

Food was not good in the hotel. I tried few item.

8/10

Excellent

28 Oct 2016

Verified traveler

Good place to stay for visiting Zhangjiajie

The room was spacious and comfortable.
The breakfast buffet and evening meals were good on the whole but on the pricey side.Sometimes the food wasn't hot enough.
Staff were pleasant and helpful. They ordered taxis for us and decided the prices. Taxis didn't seem to be on a meter as they are elsewhere in China.

4/10

Poor

13 Sep 2016

SPS

Disappointment On The Hotel Quality

We have check-in late about 7:00 pm but unfortunately the room was not ready and the reason given was the customer still not check-out yet. The hotel staff agreed to upgrade us to the executive floor but unfortunately is not the non-smoking room. We have not choice but to accept it caused due to long hours travelling we need to rest immediately.

Overall, the hotel is old. The staff at the restaurant is not friendly, the services and cleanness of the restaurant were not up to marks. We stay there for 3 nights and every day we having the same breakfast!

Conclusion, not value for money!

8/10

Excellent

15 Mar 2016

JIN KIAT PHILIP

Holiday get away!

This hotel is nice n clean . The only disappointment is from the room to the lobby need to pass by an open area that during these cold weather is not quite pleasant.

Partner

8/10

Excellent

02 Oct 2015

Skang

Enjoyable Hotel

We spent 4 nights and enjoyed nice facility, good help from the staff members. Room was very clean, bur not many drawers to put shirts etc. Bathroom was very nice! We enjoyed this the most.

Partner

10/10

Exceptional

16 Sep 2015

Weiyi

Great hotel close to the entrance to the park

This hotel is probably one of the best in Wulingyuan. Our room was very clean and comfortable with a balcony! The hotel is within walking distance to the National Park entrance. It's also close to the main street with all the restaurants. Breakfast at the hotel is very good and affordable. There were many selections including western styled foods and Chinese styled foods.

We had a room with an extra large king-size bed, which we inadvertently booked. The room was very nice (bathroom was beautiful and comfortable), but the bed was clearly 2 full-size beds pieced together. There was a seam in the middle that was uncomfortable to sleep on. I think the bed was unnecessarily large. A regular king would have sufficed.

One thing to note is that if you fly into Zhangjiajie City, be sure to contact the hotel in advance and arrange for them to pick you up. Otherwise you will be harassed by cab drivers outside the airport. Wulingyuan is in a different district than Zhangjiajie and many cabbies don't want to drive there and will demand an exorbitant amount of money. The drive from the airport to the hotel is probably 45 min over mountainous roads.

6/10

Pleasant

09 Sep 2015

Sully

Nice hotel in the area but could be a better!

I am a western traveler. (100+ countries) and stayed here while trekking Zhangjiajie... it was a nice hotel, clean, nice facilities but the staff could be better and more accommodating to western travellers. Hardly anyone spoke English and the bartenders were amateur. I had to leave early to catch a flight to Shanghai and the hotel refused to refund me for my last night and on top of that charged for the next mornings breakfast as well. That being said, I would stay here again if I decided to check out the National park as it is the nicest big chain hotel in the area.

6/10

Pleasant

12 Aug 2015

Alda Siow Yen

Consider wisely

The location is near to one of the entrances to the National Forest Park but it may not be a valid consideration if you have own arranged transportation to the attractions. The soundproofing was rather bad and you could hear guests singing from the ground floor (in the entertainment room) when I stayed on the 6th floor. The double layer of curtain was so thin that the sun shines in and the heat wakes you up as early as 6am.

Partner

8/10

Excellent

08 Jul 2015

Verified traveler

Good place to stay when in Zhangjiajie

Good room, hotel could do with More Western items on the room service menu, such as pizza and pasta. Service is excellent. Breakfast buffet is a mayhem, could do with faster replenishment of plates/bowls/food. Great location, walking distance from one of the forest park entrances.

Family

10/10

Exceptional

07 Jul 2015

Bunmi

Excellent International Hotel in Zhangjiajie

Just had a wonderful 3 day stay at the Pullman Zhangjiajie Hotel, which is located about 15 - 20 minutes walk from one of the national park entrances. The hotel itself is a beautiful international standard hotel. We stayed in a double bed room that was quite big and very well appointed. The bathroom was spotless and filled all necessary sundries, including luxurious bath towels. We had breakfast (free) and dinner at the hotel everyday. Both were good, although dinner can be quite expensive. The hotel staff were wonderful, professional and always willing to help to ensure our comfort and safety within and outside the hotel. They provided directions and facilitated our tours of the area. Communication with people in the hotel and in the area can be difficult because most people there do not speak English, but the hotel had an English speaking staff available to assist with communication so that any issue or problem we had was resolved very quickly. A big thank you the hotel staff including, Jessie, Maria, Martin, Alisa, Sherry, Leo and all others who made our stay enjoyable and fun.

8/10

Excellent

14 May 2015

Verified traveler

Rooms were clean, restaurant so-so

I booked a luxury king bed room on the non-smoking floor, with specific notes when I booked. They were out of it when I got there, so I was put in a standard twin room on a non-smoking floor. They tried to talk me into staying in the twin room for the rest of my trip, and I told them if I wanted a standard room, I would have booked one which had lower price. Then they tried to give me a fruit plate, which I refused. I want the refund for the difference. Then they gave me a coupon for foot message. I did not feel like doing any more talking so I took it. The people at the front desk still do not understand what a 4.5 star hotel service should be, which was sad.

It was a hassle to get my luggage out in the AM and move to the room later. I was there to enjoy scenery, not staying in the hotel.

Both the standard twin room and the luxury rooms were clean, and rooms were large and comfortable.

6/10

Pleasant

10 May 2015

Chris

The only decent hotel in Zhangjiajie

Hotel seems out of place in the city. The grounds are nice and well kept but surrounded by construction zones. Two dining options available inside the hotel, including what might be the only place to get western food within a 20 minute walking radius. The room was on par with other international chains, except the beds in the double room are full size beds vs queens in other hotel chains.

Pros: priced right for what you get, decent western food, decent chinese food, nice hotel grounds. All amenities expected of an international chain.

Cons: checkout process takes > 20 mins (they send someone to check the room), masseuse asked for tips (Not common in China), bar staff asked for tips (again not common in China), got stopped for taking a banana out of breakfast, no executive lounge, staff has trouble with English (this was expected), Chinese restaurant forgot a few of the dishes we ordered

10/10

Exceptional

01 May 2015

Debora

Excellent, 5 star hotel, unappealing breakfast

We loved almost everything about the Pullman in Wulingyuan. The grounds and the room were immaculate. The beds were comfortable and the service was spectacular. Concierges were available for advice and gave good recommendations (but none of them spoke English, so that might be an issue if you don't speak Chinese). We did order an extra bed for our son in our room, which I thought was pricey. It came with one breakfast, which we didn't want. We weren't allowed to have just the bed without the breakfast, and we weren't allowed to collect the breakfasts and use them together on a separate day, which we were allowed to do in other hotels. If we missed it (which we did twice), we couldn't get them on another day so one of us had to go alone to eat every morning. If I had one complaint, it would be the food options at breakfast. They were not good for the western palate, and although I love Chinese breakfast, the Chinese choices were greasy, strange, unappealing and EXPENSIVE. My opinion. I would definitely not pay for the breakfast unless I had to. Otherwise, would highly recommend the Pullman.

Family

10/10

Exceptional

02 Feb 2015

Verified traveler

Weekend Getaway

-Better than expected
-Staff was very polite and always smiling
-Although expensive, the hotel food was great
-Breakfast was excellent, always packed
-Don't speak Mandarin? No problem, staff speak good English
-Complete hotel facilities, has a nice gym which I used and a large pool that I'm sure is at capacity when it's summer

8/10

Excellent

30 Oct 2014

Verified traveler

Great Stay in ZJJ

This is a great hotel to visit ZJJ. Close to the park entrance and right beside a good theatre for evening show. Did not have itinerary for the park so asked Mark at front desk and he gave great suggestions. Also reserved car for us to travel to the airport for early flight. Ate at both of the restaurants and service was good. Chinese restaurant allowed us to order in advance and when we arrived served us at our table. Have nice pool, but it was too cold to swim. Also have KTV for those that like to sing. I would definitely recommend this hotel for anyone visiting ZJJ.

Partner

10/10

Exceptional

24 Oct 2014

Bill

Walking Distance to the Park (ZJJ).

Based on my very cursory review of the immediate area, the Pullman was best English friendly hotel in the Wulingyuan area. The breakfast buffet was solid. The wifi was responsive and fast. The entire hotel staff was awesome! I loved my stay there.

I have one story to share. It was raining on the day of my departure. Since I was traveling alone, I wanted to take the local bus (45-60 minute ride/$12 RMB) back to the stop closest to Zhangjiajie Hehua Airport. I asked the hotel staff in English to point me to where the bus stop was. Rather than point out the stop for me, one gentleman pulled an umbrella, escorted me to the bus stop (essentially right in front of the hotel), waited with me in the rain for the bus, and told the bus driver (in Mandarin) where he needed to stop for me. That's excellent service. 5 star effort there.

Family

6/10

Pleasant

21 Oct 2014

Jeremy

bring your own fan

Lovely hotel only spoilt by bedroom temperatures of 33deg Celsius, they had turned the air-conditioning off as it was autumn!!!
Great location to visit the attractions in Zhangjiajie , very good food a bit pricey.

Partner

10/10

Exceptional

10 Oct 2014

mishaboy

Terrific hotel

Excellent location, walking distance to all major tourist sites in Wulingyuan. Would come back again.

10/10

Exceptional

04 Oct 2014

Verified traveler

Probably the best hotel at Zhangjiajie.

10/10

Exceptional

24 Sep 2014

Angelo M

Outstanding service

Never have we experienced such friendly and helpful service, from the General Manager who obtain excellent tickets to a traditional theatre show at hotel discount price, to the restaurant staff who gave good advice on the local dishes we were sampling, to the very knowledgeable concierge of local attractions and costs, to the ever smiling and friendly reception staff and to the patient and obliging cleaners of our room. We attempted to speak in Chinese but it wasn't needed, many of the staff had very good English. We highly recommend this hotel to any traveller weather single or with family and children, everyone is catered for, a very big thank you to everyone at the Pullman.

Family

8/10

Excellent

31 Aug 2014

TDansin

Easy Walk to NationalPark but Food is hard to Find

Hotel amenities and especially the pool were great! Western food fare is available in the hotel but on the pricey side even for China. There is a convenient store with soda for 6 CNY and packaged foods - Go left out of hotel and left towards the National Park (on the right side of the road). But I wouldn't eat any local restaurant food. Bring packaged snacks into the National Park - the food on top is greasy, and I wouldn't consider safe given the sewage situation. The hotel can arrange a \"rafting trip\" and sightseeing south of the park. It's a long ride through back roads, but you do get to see the sights of how the local people live. And the canyon walk is spectacular. I would recommend staying here, but bring some of your own packaged food, and be prepared to spend a lot for the sightseeing. The National Park ticket is good for 3 days - I wish we had known that earlier. The Mountains are breathtaking and a once in a lifetime experience.

Family

10/10

Exceptional

10 Jun 2014

Marcos

Great service and location

The staff was very friendly, the location is great to explore the national parks, the food is good. At the time we were there there was staff from France very helpful.

8/10

Excellent

04 Jun 2014

NW

Great location

Good hotel at a great location. Not sure if it's a 4-star hotel by international standards, but certainly much better than vast majority of Chinese hotels. Only negative is - don't let the hotel staff book taxis for you. They don't tell you this, but they take a big cut of the fare and pass the extra cost onto you. You're much better off hailing a taxi from the street, which is very easy to do.

10/10

Exceptional

30 May 2014

Verified traveler

Nice luxurious experience

Really good stay. Loved it overall. Wish I could stay there one more night but i t wasn't available. The first day we had a problem about the bath tub. I had relaxing bath but the the water wasn't draining. They fixed it anyway. The pool was really huge but I couldn't use it as the timings were a little late. A great stay really.

10/10

Exceptional

25 Apr 2014

Verified traveler

Great location n hotel

This is a great hotel to choose from if interested to go to the scenic location purposes only

Partner

10/10

Exceptional

06 Apr 2014

camdentravellers

Beautiful room

Excellent, but breakfast was expensive and our view was non-existent.

Family

8/10

Excellent

17 Sep 2013

Sidharta

Breakfast

Breakfast is expensive and not nice, if not awful. We had dinner for four people in the Chinese Restaurant in the Hotel that costed
210 RMB, in contrast to 140 RMB for each person for Breakfast.

8/10

Excellent

24 Jun 2013

H Wong

over expectation

great location, supply french brand soap and shampoo which are amazing to havr that in manbland China, value.

Partner

8/10

Excellent

25 May 2013

Alleon

Pullman Zhangjiajie

This is a review for the Pullman Zhangiajie Hotel. Our tour group to Zhangjiajie stayed at this hotel for 4 nights before being bussed back to Changsha. The physical conditions of this hotel is great, clean, modern, comfortable. I did not get to spend too much time at the hotel as our tour begins 8 am in morning, so we have breakfast by 7 to 7:30 am daily. a bit rushed, but the buffet breakfast was quite good. No complaints from me as I like to try the chinese dishes as well as have a few western fares. I really do not agree with some of the westerners who writes reviews and complain of the lack of western dishes in chinese hotel buffet. If these westerners want to eat only western dishes, they they should stay in their own country and go to Denny's or IHOP everyday, hahaha. I came to China to experience the chinese experience whether I agree with its taste or not. No complaints from me. The chinese dishes were actually very good, different from what I get in the States. All in all, the Pullman was billed as a 5 start hotel. I agree that it is 4.5 at least and I would definitely like to stay there again.