Novotel Port Harcourt

Nigeria , Port Harcourt
PORT HARCOURT RIVERS STATE, 3 Stadium Road Rumuomasi Port Harcourt Riversstate
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41 reviews shown

2/10

Poor

16 Nov 2025

Botimi F.

The hotel requires significant renovations. The rooms emit a moldy and damp odor, and the towels are well past their \"use-by\" dates.
Upon entering the elevator, I was immediately overwhelmed by a foul stench. I realized then that I had made a mistake in choosing to stay here. My decision was primarily based on the hotel's name—Novotel. There was no internet access throughout my five-day stay. I requested a refund after seeing the poor condition of the accommodations, but my request was denied, despite having booked the hotel on the same day I arrived.

Business_and_leisure Self

6/10

Pleasant

30 Oct 2025

Thierry

Restaurant quality need to imoroves deasricalky. 40% pf oropise menu not available. Bugfet 90% Nigerian

Business

8/10

Excellent

14 Jun 2025

Emmanuel

Nice staff

10/10

Exceptional

24 Mar 2025

Frank

Decent place to stay. It as good on the budget and yet was somewhat classy

Leisure Self

10/10

Exceptional

13 Mar 2025

Jayla

Nice for price

Hotel was nice an clean staff was ok easy access to some amenities wifi worked very well food was good an not expensive overall great place to stay

Friends_and_family Family

6/10

Pleasant

26 Feb 2025

Samuel

I came with a very high expectation when Novotel was recommended to me. However, I was disappointed that the facility seemed to be in average condition and some of the facilities were not operational e.g. swimming pool. I also did not like the internet speed which hindered my work which made me leave a day before my checkout date. The telecom in my room was so bad, I could barely hear the person on the other side and the buttons on the telephone did not have legible numbers.

On the positive side, the receptionist was quite graceful and was willing to make me feel very comfortable. I like to specifically mention Jane who did an excellent job cleaning my room. Not to mention Precious at the restaurant who despite my many demands was gracious enough to always meet my all of my requests.

Business_and_leisure Self

4/10

Poor

02 Nov 2024

Paul

8/10

Excellent

28 Aug 2024

DAVID

This is the most quiet hotel I have stayed in port harcourt. It’s very safe and staffs are very friendly

Business_and_leisure Self

8/10

Excellent

06 May 2024

Klay

Very safe with top notch security.

Business_and_leisure Self

10/10

Exceptional

05 Jan 2024

Ngozi

The staff was very friendly and helpful; we had great food choices and the staff was very accommodating with choices
The bathrooms were clean and the linen was clean and comfortable

Business_and_leisure Family

10/10

Exceptional

06 Sep 2023

Chizi

Please do something about the lift .

Leisure Self

10/10

Exceptional

15 Jul 2023

Chizi

I love the Hotel and stayed there for 7nights . But please do something about the entrance door and the lift . The lift is bad and the entrance door do not function properly. Beside that I love Novotel . Looking for a hotel with best security and quite place and nice place to enjoy . Just go over to Novotel, if you are coming from oversea and want a best place for security , please go to Novotel hotel . I was surprised with the area . .
Please do something about the door . Staff’s at Novotel are top notch and the staff’s are extremely polite

Leisure Self

10/10

Exceptional

03 May 2023

Florence

Nice place

Business_and_leisure Family

10/10

Exceptional

27 Feb 2023

Faith Maya

I had a delightful time here!! One of the best hotels in PH I can bet. Very secure (3 levels of security checks for every car with a dog and an x ray machine for bags near the front door). In a hidden spot so there is privacy with a great view of the city. They have shuttles and a free breakfast buffet every morning with fresh fruit juice and on demand omelettes. They have a great pool and you can choose to sit outside during the day or in the evening near the pool. They have a nice bar area with plenty of drinks and a screen that shows sports. Their staff are all so helpful, professional and accommodating; from the front desk to the housekeeping staff. I was very impressed with the free wifi, air conditioning, and how quickly power was restored when it would be switched off. They also have an international card reading machine so you can use your American card with no issues!! They have tennis courts and two elevators, with a restaurant that takes orders a La carte throughout the day until the dinner buffet in the evening (you have to pay for this- usually around $11K Naira). They have American foods and tradition Nigerian foods. My room was really nice and the bathroom was so cool! It fit all my needs and blew my expectations. My only detractors are that the carpet needs to be replaced because it is worn and dirty (in the room and the hallway on the 3rd floor). I did also wish they had microwaves in the rooms or located somewhere else. I’m not sure how that would affect the

Leisure Self

6/10

Pleasant

23 Jul 2021

Verified traveler

Need renovation !!

Very average..need new carpets, new cushions, better air conditioning system. Please renovate or downgrade your stars level..

Business

8/10

Excellent

12 Jul 2021

Verified traveler

Quick overnight stay

Stayed one night on a weekend, not very busy, could do with a coat of paint on the outside but the inside (especially the room) is nicely renovated, clean, well maintained, mostly everything worked, service was very responsive and staff very helpful. A couple of minor gripes: the phone in the room wasn't working but this was fixed within an hour, the TV in the room was too small for a room that size, and the elevators make a slightly disconcerting squeaky noise which really should be sorted out. Overall there are more luxurious hotels in PH but this is a very good option for location I needed to be.

Self

10/10

Exceptional

27 Jan 2020

Verified traveler

The only hotel I will stay in Port Harcourt

Best place in Port Harcourt without doubt.
Cant recommend it enought - location is perfect, everything works and service is very good.

Business

4/10

Poor

30 Sep 2019

Verified traveler

My reservation and payment I made online was not recognized, they said they didn't receive any payment.
I had to make a new reservation and pay again
The front-desk officer however was excellent

Leisure Self

8/10

Excellent

12 Aug 2019

Verified traveler

Very good staff and beautiful front view, their food is very good and well prepared

10/10

Exceptional

08 Jul 2019

Sunday

Novotel the Garden City island.

Its a Beautiful place to be. The Breakfast buffet was awesome. I love the place.

6/10

Pleasant

30 Jun 2019

Kizito

Bad Check-in

The hotel did not have any record of my confirmed (paid) reservation. I had to call Hotels.com to speak with them before they agreed to give me a room. Additionally, I was given a room on a floor that had work going on along the hallway, with ceilings removed. This was around 8 PM.

8/10

Excellent

19 May 2019

Verified traveler

Hopefully most concerns I may have raised would be addressed in on going renovation.

Business Self

10/10

Exceptional

10 May 2019

Verified traveler

Security was excellent and the environment was great but I had problems with my internet in my room.

Friends_and_family Family

10/10

Exceptional

22 Apr 2019

Paul

Awesome time spent at Novotel

Wonderful hotel with great amenities. The front desk staff Bernadette was extremely helpful and kind. Would definitely stay here during future visits.

10/10

Exceptional

18 Apr 2019

Verified traveler

Pretty okay

10/10

Exceptional

25 Jan 2019

Verified traveler

nice nice nice
nice

nice nice
nice nice

nice

10/10

Exceptional

12 Jan 2019

Verified traveler

I liked the security . The front desk staff were amazing and very accommodating. They should add microwave to the rooms.

Friends_and_family Family

10/10

Exceptional

30 Dec 2018

Verified traveler

Neat and Clean Hotel

Neat and Clean Hotel. I will recommend this hotel for comfortable stay.

6/10

Pleasant

28 Nov 2018

Verified traveler

Bad experience. My reservation was for $118.00, USD. Behold I was asked to go exchange the dollar to local currency because they don’t take USD. Of course it was then going to cost me more. When questioned, they said it was the fault of hotels.com who advertised in USD. I was ready to leave the hotel until the manager got involved and agreed to accept my USD. It was very disappointing to say the least. Room was decent but over priced. Not the best experience.

10/10

Exceptional

06 May 2018

georgina

beautiful hotel in the heart of portharcourt town

comfortable stay with a warm service from bernadette in the front offce. and a nice house manager.

8/10

Excellent

01 May 2018

Emily

Good hotel

This was a flying visit bit the hotel Orel was as cool clean and the staff were very friendly. I would recommend this book hotel!

8/10

Excellent

03 Apr 2018

Verified traveler

Suitable for the purpose of my trip

8/10

Excellent

03 Feb 2018

Anthony

Great stay, though short.

Thoughbin the city centre, it was quiet once you go through the gates. The service was great!

Partner

8/10

Excellent

25 Sep 2017

Alexis

Fantastic new roon

First time staying in Novotel @ Port Harcourt and checked in into their renovated room. Very comfortable and modern looking room

6/10

Pleasant

02 Sep 2017

haim

not bad!!! but i would have chosen another place

i would have chosen another place if their was better option

2/10

Poor

16 Jan 2015

Joao

Never

They very rude at service because i couldn't stay at the Hotel because they said that they were not paid yet or How are they goin to get paid by the agent,I coundn't even stay at the hotel & the staff are very Poor on their services,Will never take my friends or family member to a place like that in my life again(NEVER).

Partner

2/10

Poor

06 Mar 2014

frequent traveller

Awful service

I know its Nigeria - but seriously the service was just awful

2/10

Poor

21 Jan 2013

Verified traveler

First they had nohep availabe my Fife and Her Sister had to bring in the lugage them selfes they had 4 larege bags they than had to drag them upstairs the elevator was down.When I paid for the room it included breakfast each time they wanted to charge them .We have stayed there many times over the years and never had a problem before we will never stay there again .

6/10

Pleasant

14 Dec 2009

Verified traveler

My experience

We just stayed at the Novohotel for about 8 nights. The hotel common areas are very clean and the ambience is good. The staff at the Front Desk, Restaurant and Bar are very friendly and courteous. The rooms size is okay but the hotel has no provision for families travelling with children. I had two boys and the best they could do was give us a room with a double bed. They had no cots or extra beds (even at a fee) for the boys and we had to improvise on the sleeping arrangements. The hotel recommended paying for an extra room but there were not rooms with connecting doors and getting another room for a 7 and 2 year old was not practical.
The room carpet was filthy! We could not walk barefoot on the carpet, the feet became very dirty in a few minutes.
The bed sheets were clean but torn. No extra blankets were provided for the extra people in the room.
The complimentary bar had 1 beer,1 small gin bottle, 2 tonic sodas, 1 juice and a chocolate bar. That was all. I requested for the bar to be fully stocked and be charged for it but they said it was not possible.
The security was excellent! I love the idea of using a card to operate the elevator.
However, the car rental service at the hotel is making a bad name for the hotel. I think the Avis car rental should be accountable to the hotel to curb the negative image it gives to the hotel.
Overall, a good hotel and I would definitely stay here again.

6/10

Pleasant

18 Jan 2026

JAE WON

친철합니다. 시설이 노후되긴했습니다.

Business

4/10

Poor

06 Feb 2025

HICHAM

Hotel to avoid until it will be renovate

Room outdated, doors close to break, slow wifi, bad foods, ridiculous breakfast, dirty walls.and dirty carpets.Worst Accor hotel that I visited. Peoples are nices. Accor should invest to renovate this hotel.

Business