Francia

10/10

Exceptional

22 Apr 2026

Guillermo

Muy amables y atentos todos

Partner

8/10

Excellent

15 Apr 2026

Martha

There was no cleaning services during our stay. Our bed was never made in the 3 days we were there.

Partner

10/10

Exceptional

11 Apr 2026

Felix

The ac was nice

Family_with_children

8/10

Excellent

28 Mar 2026

William

Parking was valet, nice folks, prompt and polite. Room clean and well made. Breakfast Buffett
should offer additional fruit choices.

Self

8/10

Excellent

26 Mar 2026

carlos

no phone in my room for service had to go 3 times down stairs for help

Partner

10/10

Exceptional

24 Mar 2026

jose manuel

Is convenient because, is right in the center of the city... Walking distance to the center park, restaurants and taxis.

Partner

10/10

Exceptional

02 Mar 2026

Ramiro

Staff girls in front desk are really nice

6/10

Pleasant

24 Feb 2026

prateek

Yes room was good but problem with the cooling. It is very old constructed hotel

Self

10/10

Exceptional

24 Feb 2026

GERARDO

Great staff, clean and quiet rooms.
Conveniently located near everything.

Partner

10/10

Exceptional

22 Feb 2026

Eva Hernandez de

Staff was attentive and incredibly friendly! We love staying here!

Partner

8/10

Excellent

22 Feb 2026

GERARDO

Clean room, nice maid, helpful staff. The AC is set at a specific temperature so it is not possible to adjust it. There were moments when it was too hot.

Friends_and_family Friends

4/10

Poor

18 Feb 2026

Rosio

The room I was given was facing the sun all day and the air conditioning was not working to cool the room. I inquired about switching rooms or a fan but the lady working the reception desk was rude and said nothing was available. A few days later I asked another lady working the desk and the maintenance man provide a fan to use. I was able to switch rooms the last two nights of my stay to a cooler room. I find it unacceptable to be treated so poorly by your staff and the hotel will not be the first choice for any of my family visits.

10/10

Exceptional

17 Feb 2026

Luz

Loved the hotel very Beautiful and Very Pleasant Staff all so Nice and Friendly… very clean, food was Great….

Partner

8/10

Excellent

16 Feb 2026

LOURDES

Great staff . Rooms were adequate size .
AC dos not work in one room

Leisure Family

10/10

Exceptional

09 Feb 2026

Javier

Good

10/10

Exceptional

06 Feb 2026

Carlos

EXCELLENT SERVICE

2/10

Poor

06 Feb 2026

diane

The front desk staff, assistant manager were all very nice. Manager Alejandro briseno was completely inept. When we checked in our first room had broken chair, broken luggage rack, dirty bedding, dirty coffee cups, no working thermostat. 2nd room had no hot water no ac out room got up to 81 F. 3rd room... No coffee in room broken cups but at least had hot water. Breakfast was meatballs cauliflower and broccoli one am. Restaurant in hotel not open. No room service. We never use room service anyway. When we went back to airport we were told for $100 pesos we could get ride as opposed to Uber being $231 so we secured hotel shuttle back to airport on 5th. On day we were leaving car was there, front desk girl spoke w driver said our ride would still be $100 pesos. There was bank across street we were going to take more $$ out if need be. Front desk driver said $100 was ok. At airport my husband was almost assaulted by driver. Driver refused to give us our bags until we gave him $300 pesos. Security and the police were involved. I don't know how this hotel has the rating it has. There is no way. It was the worst hotel I've ever stayed in and that's saying a lot due to the fact I'm a flight attendant.

Partner

8/10

Excellent

31 Jan 2026

Maria Luisa

Awesome staff!

10/10

Exceptional

18 Jan 2026

Daniel

The room was always clean and the beds made. The staff from the cleaners to the receptionists and valet were always super friendly.

Leisure Self

10/10

Exceptional

04 Jan 2026

Manuel

Very spacious and comfortable room. The location is superb -- it's only a few steps away from the cathedral. There was no need to use the car since most attractions are within walking distance.

Leisure Family

2/10

Poor

02 Jan 2026

Lupe

Muy bien

10/10

Exceptional

01 Jan 2026

Juan

Clean rooms

Leisure Family

8/10

Excellent

22 Dec 2025

Nadya

I love the location; it's right in the downtown area.

Leisure Family

2/10

Poor

19 Dec 2025

Antonio

No heating on all the hotel …
No keys for the rooms. You need to ask the receptionist to open the door every time you want to go in your room.
Ridiculous

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Erika

Clean, good experience for sure we come back

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

Jose Juan

They need to do better maintenance of the smoke alarms other than that I love this place and the customer service too

Business_and_leisure Self

10/10

Exceptional

08 Dec 2025

Lorena

El personal muy amable, habitación cómoda.

10/10

Exceptional

02 Dec 2025

martha

Staff very friendly

10/10

Exceptional

01 Dec 2025

Sergio

Great service, clean rooms, Great view

Leisure Self

10/10

Exceptional

24 Nov 2025

Francisco

Yes everything clean

Leisure Self

8/10

Excellent

09 Nov 2025

Cesar

I reused towels but did not changed them although I letft them on tge floor

Friends_and_family Friends

4/10

Poor

08 Nov 2025

Aurelio

The staff was friendly. The rest of the stay from thr room was not great...the hot water was lukewarm ... etc

Leisure Family

10/10

Exceptional

07 Nov 2025

Luis

Pleasant stay

10/10

Exceptional

06 Nov 2025

humberto

Very friendly

8/10

Excellent

04 Nov 2025

Susana

Hotel did not inform of road closure and had to wait a little over 3 hours to have access to th3 hotel.

Friends_and_family Family

10/10

Exceptional

30 Oct 2025

Michel

the hotel was great! its very close to el centro of aguascalientes. The hotel staff was very welcoming, the breakfast was delicious.

Leisure Partner

10/10

Exceptional

27 Oct 2025

Souravdeep

Very thing was amazing

Leisure Friends

10/10

Exceptional

13 Oct 2025

Maria

I’ve been staying at Hotel Francia for the past 5 years! I absolutely love this hotel, from staff to the cleanliness of the rooms. The reception staff is so friendly. The entire staff is very welcoming.

Friends_and_family Family

4/10

Poor

13 Oct 2025

Eric

Stayed for 2 nights. Disappointed over-all. The room was not very clean - the curtain had a large stain on it. The room faced the cathedral, but the main plaza light tower blocked the view of one of the church spires, and it shone light into our room all night. The curtains were not black-out curtains, so even with them shut the room was still lit up. There was no hot water the first morning (ironic, in Aguascalientes), and it was just luke-warm the second morning. Every day our key card would fail and we would have to go down to the front desk to get a new one. The cleaning staff were very friendly and helpful. We stayed in 2 other hotels during our trip and both either had purified water stations to fill bottles or some complimentary bottled water in the rooms, but Francia had neither.

Leisure

6/10

Pleasant

09 Oct 2025

ARMANDO

Mi noche de hospedaje estuvo bien, sin embargo pedí una noche mas de estancia al momento del check-in me comentaron que SI era posible y al día siguiente me notifican que no y nos tuvimos que salir del hotel a otro hotel, supuestamente por que estaba \"lleno\" sin embargo cuando se pregunto me comentaron que si había espacio.

Partner

2/10

Poor

05 Oct 2025

Baltazar

Place needs serious updating

Place needs serious updating.
Noise filters thru doors.
No hot water.
Remove dated bulky old style TV cabinet.
Replace with larger flat screen.

Business

8/10

Excellent

05 Oct 2025

Eva

Close to everything.

10/10

Exceptional

21 Sep 2025

Jose Ramon

It was a good experience overall, facilities show their age but it’s reflected on price

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

David

Nice

Leisure Friends

8/10

Excellent

15 Sep 2025

Jose Ramon

Past it’s prime

Very helpful personnel, building deteriorating and needs repairs

Friends_and_family Family

6/10

Pleasant

13 Sep 2025

Carlos

Cama incomoda, puerta de baño no funciona, me quede atorrado, y el gym es horrible. Pero muy bonito, el hotel. Y muy burn servicio.

Leisure Self

6/10

Pleasant

07 Sep 2025

Irma

Aguascalientes is my hometown I am 82 years old and Hotel Francia has always been there.
The room was at 62 degrees, very cold form me, so they provided me with a blanket after I complaint three times.
The staff does not seem to know what they are doing; they were all giving me a different answer to the temperature issue.
Some days we would get only one bath towel, the next day no mat to step out of the shower and finally, no hand towel!

10/10

Exceptional

24 Aug 2025

MANUEL

It is a great property to stay it is right in downtown shopping, reataurants within walking distance to everything. Excellent hotel

8/10

Excellent

24 Aug 2025

Francisco

Hotel con inmejorable localización. Lo conocí hace muchos años y es un edificio muy bonito en Aguascalientes en remodelación porque es antiguo. Camas cómodas. El área de la ducha un poco oscuro

10/10

Exceptional

20 Aug 2025

JOSE

Muy buen servicio, sólo que siempre tienen ocupados los cuartos y luego es complicado poder conseguir uno pero siempre que he estado ahí de hecho siempre he llegado a ese lugar.

10/10

Exceptional

06 Aug 2025

Rosa

Hotel is great! Breakfast could be better.. food was cold. Only issue is the parking. Prepare yourself to wait 30 to 40 mins. For them to bring your car.

Business Partner

10/10

Exceptional

05 Aug 2025

Alex

.

8/10

Excellent

04 Aug 2025

Zeljko

Great location but old hotel showing age, tiny elevators, self parking is three blocks away, great if you like exercising getting the car. Lots of shopping and restaurants very close and right beside the big square. Breakfast buffet was ok. 3 night stay on 7h floor, never did get a coffee maker in the room. It’s a 2.5 star at best.

Leisure Partner

6/10

Pleasant

04 Aug 2025

Jose

Location, close to downtown.

Leisure Family

10/10

Exceptional

23 Jul 2025

Juan

Great staff clean very classic and convenient to get out and walk around all tourist areas

Leisure Self

10/10

Exceptional

28 Jun 2025

Maria

Great customer service.

4/10

Poor

27 Jun 2025

Leticia M

Hotel needs updating .. dirty.. carpet and bedding awful… location good

Leisure Family

6/10

Pleasant

23 Jun 2025

Jose

I would give this hotel 5 stars for location. It was convenient to explore the historic center from the hotel. However, I found the hotel to be in poor condition. I had a leaky bathroom that maintenance could not fix after two separate tries. Yet, the room itself was clean and the staff was very friendly and ready to help.

Leisure Self

8/10

Excellent

31 May 2025

Brenda

A little outdated, our key cards had to be restarted every other time we went in which was an inconvenience having to go down everytime. Rooms were decent for a family. Staff was friendly and the location is great since it’s in the centre of Aguascalientes.

6/10

Pleasant

25 May 2025

mariana

Walking distance to jardin de san marcos.

Leisure Family

6/10

Pleasant

23 May 2025

ALEJANDRO

Hotel its in downtown, really convenient

Leisure Family

10/10

Exceptional

21 May 2025

JORGE ALBERTO

N/A

10/10

Exceptional

16 May 2025

Amy

Staff was super nice

Leisure Friends

6/10

Pleasant

11 May 2025

Lucina

it was okay

8/10

Excellent

10 May 2025

Ricardo

Great Location.

8/10

Excellent

29 Apr 2025

Katie

Hotel is on the older side with run down carpet and furniture but for the price we were within easy walking distance to so many places. Air conditioning worked wonderfully. There were no bath towels in the room and they were still cleaning our room at 430 when check in was at 3 but still managed to get us in a room within 10 minutes. Overall, if you are looking for a reasonable room in the area it’s not bad.

Partner

10/10

Exceptional

28 Apr 2025

Elizabeth

Todo Bien Pero Se les olvidó dos veses yevar Cafetera

Family

10/10

Exceptional

25 Apr 2025

Julio

Francia hotel

IT WAS AMAZING, IT IS NEXT TO THE CATHEDRAL AND STEPS OF SAN MARCOS FAIR

Partner

8/10

Excellent

22 Apr 2025

Manny

Everything was good, but the shower curtain needs to be addressed

Leisure Family

10/10

Exceptional

21 Apr 2025

Monique

great

10/10

Exceptional

18 Apr 2025

Roberto

Very pleasant and helpful staff.

Leisure Family

10/10

Exceptional

14 Apr 2025

Alejandra

Staff very good. Clean. The front desk very knowledgeable helpful. Dilan. The house keeper. Excellent work! I don’t have any complaints.. next time I we stay same place! 🏆😉☺️👏

Leisure Family

6/10

Pleasant

12 Apr 2025

Elizabeth

Has potential

Hotel staff was vey nice and it was in a great location (Downtown across from the large square and Cathedral) Lots of shops and restaurants within walking distance. The hotel itself was actually attached to a nice restaurant and large store.

It was however in need of a lot of updating. While the room was clean the catpets were threadbare and stained, Lights were very dim and everything was in need of a fresh coat of paint. It felt a bit stale, old, and dated.

With just a few renovations it could be incredibly nice, but as it is, it's mediocre.

Business

10/10

Exceptional

04 Apr 2025

jesus

Todo en buen estado

8/10

Excellent

31 Mar 2025

Wendy

Great location in center with easy access to museums and stores. A bit noisy from street noise and breakfast wasn’t worth eating. Coffee especially terrible. But close to numerous cafes and restaurants.

Leisure Partner

8/10

Excellent

30 Mar 2025

RAFAEL

Very spacious rooms clean ans close to some inpotant areas to visi like museums eateries and beautiful parks and churches from here you can walk to everything 😀 ❤️

Leisure

8/10

Excellent

30 Mar 2025

Daniel

All went well.
Needed a refrigerator but not available.
Thanks

Business_and_leisure Friends

4/10

Poor

22 Mar 2025

Eduardo

Hot water was not hot room temperature was not very good

Leisure Self

4/10

Poor

16 Mar 2025

Martha

It is too embarrassing to say.

Business

2/10

Poor

15 Mar 2025

Alberto

Disappointing experience

Leisure Partner

2/10

Poor

15 Mar 2025

Alberto

Very bad conditions, electric problems no elevators for periods, no coffee, no towels, very disappointed

Leisure Partner

10/10

Exceptional

13 Mar 2025

Marcos

.

6/10

Pleasant

13 Mar 2025

OSCAR

Not bad, but not good either. Needs some maintenance and furniture renewal. Minibar didn't work properly. No hot water coming out from the shower early in the morning. Expedia's VIP access perks weren't honored by the property.

Business Self

2/10

Poor

10 Mar 2025

Cristina

N/A

Leisure Self

8/10

Excellent

05 Mar 2025

Demetrio

Just thank you.

4/10

Poor

12 Feb 2025

Juan carlos

.

Business Self

6/10

Pleasant

29 Jan 2025

hector

Overall customer service was good but the hotel was not deep clean. The elevator is to small and windows were duty. The rooms smell humid

Leisure Family_with_children

10/10

Exceptional

28 Jan 2025

Ma del Rocio

Cleaners service it wasn’t good,

Business

8/10

Excellent

22 Jan 2025

Paul

The bathtub needs a working plig and better faucet. The television remote didn’t work. But the room and location were nice.

Leisure Partner

10/10

Exceptional

17 Jan 2025

Marta

Nice central hotel, clean rooms, has parking. Good breakfast buffet

Leisure Family

10/10

Exceptional

10 Jan 2025

Efrain

Good place

2/10

Poor

06 Jan 2025

sandy

old towels carpet old smelly dirty the pillows old saggy run down the shower curtins dingy stained beds no comforters sheets and was cold hotel is not being upkept

Business Self

10/10

Exceptional

31 Dec 2024

Linda

Some of the staff was super friendly and others were indifferent. It took 45 mins to get my car. When I checked in there was no bath mat and no hand towel. The restaurant food was delicious and the service wonderful

Leisure Family

6/10

Pleasant

30 Dec 2024

Marco Antonio

Excelente ubicación, en pleno centro de la ciudad

Leisure Partner

8/10

Excellent

29 Dec 2024

Josue

Very good location near main important points, easy access and food options near by are good. The room I stayed in was outdated, the A/C wasn’t working and they did not offer the amenities they said in the booking information. It’s a very convenient place to stay in downtown AGS.

Business_and_leisure Self

6/10

Pleasant

29 Dec 2024

orlando

It was a cheap stay. I thought this was a nicer hotel. It’s old. There’s no hot water or at least there wasn’t in my room. Service was ok.

Business_and_leisure Family

10/10

Exceptional

18 Dec 2024

Marybel

Great place full of history and walking distance from Jardin de San Marcos, plaza, feria, etc.
The place has been renovated but still needs updated bathrooms…
The lobby scent is unpleasant, maybe adding something that doesn’t smell like public transportation.

Leisure Partner

10/10

Exceptional

17 Dec 2024

Joseph

Great location. Nice rooms. Friendly and helpful staff.

Leisure Self

10/10

Exceptional

06 Dec 2024

Jose Alfredo

Muy conveniente hotel