Name: Mercure Serpong Alam Sutera
Address: Jl. Alam Sutera Boulevard Kav 23 Serpong, Tangerang, 15325, ID

10/10

Exceptional

12 May 2026

Topan

Clean room

8/10

Excellent

13 Mar 2026

KOK HONG

Staffs are friendly n room is clean. Will stay again next trip.

8/10

Excellent

23 Jan 2026

Lawrence Eng Yew

Near to mall

Business

10/10

Exceptional

30 Dec 2025

Winda

Clean and cozy

8/10

Excellent

17 Nov 2025

Micheline

VERY KIND STAFF
CLEAN ROOM
GOOD BREAKFAST

Business_and_leisure Partner

4/10

Poor

05 Jul 2025

Noble

Room with shower that has no cold water (not safe). Room was changed 2 times. Still some amenities didn't work. Noisy as it has construction in the property. Hotel should be more transparent of the construction.

8/10

Excellent

01 Feb 2025

Ted

Great place

My stay was wonderful. My room was comfortable and had a good night sleep. I really loved the pool and the gym. The staff was amazing. The staff near the pool was excellent and alway attentive. Location is great and feels safe. The hotel is near a mall and many restaurants and shopping which makes it very convenient. I would stay here again.

Partner

8/10

Excellent

12 Jan 2025

Foo yin

A convenient and cheap rate.

Business

6/10

Pleasant

10 Jan 2025

Verified traveler

Good location

Location is good but the rooms are looking tired. Room is not that clean but that could be due to the older fixtures.

Not enough lights in room making it too dark for work. Desk light is not bright at all.

Breakfast have dropped in standard.

Business

10/10

Exceptional

02 Oct 2024

YEN SHEN

This hotel is not far from airport and walkable distance to shopping mall.

10/10

Exceptional

26 Aug 2024

Ian

Fantastic property immaculately clean, great food all combined with an amazing staff from the front desk, the concierge to the housekeeping staff.. This hotel is my home away from home every time I work in Jakarta..

Business

10/10

Exceptional

08 Jul 2024

Kie Ging

It’s by walking distance to have lunch and dinner. Transportation is by taxi easily to get.
It has a safe environment. The hotel price is reasonable, the draw back is that it’s non-refundable.

10/10

Exceptional

11 May 2024

James

The staff were very friendly and call us by our names

Business Partner

10/10

Exceptional

28 Apr 2024

Verified traveler

Convenient location

Location was convenient for me as the office is near to the hotel. Room was clean but sheets smells. Was out early and back late (due to traffic) and hence did not notice that I have to indicate if I want the sheets changed until the last night.

Breakfast was alright in selection but it was tasty to me. Other meals taken in the hotel is good but a bit on the high side.

Overall service was good.

Business

10/10

Exceptional

17 Feb 2024

HARIADI

Great location, great amenities. The restaurants and shopping mall just across the road.

Leisure Family

8/10

Excellent

16 Oct 2023

Young Cherl

near to shopping mall

8/10

Excellent

16 Aug 2023

Stephane

The overall quality of the hotel is high, but the low water pressure of the shower and the difficulty to adjust the water temperature were a bit annoying.

Business

6/10

Pleasant

25 Jun 2023

Vincent

Disappointment

Room maintenance not up to standard. Power failure on check-in and aircon failure after power repair.
Changed room with problem of Aircon not controllable, freezing and Refrigerator not cold but noise very disturbing.

Business

8/10

Excellent

16 Mar 2023

Yan

Great location. Fantastic staff and facilities.

Unfortunately the room feels a bit dated. Bed sheets and bathroom generally were not too clean.

Leisure Partner

10/10

Exceptional

25 Feb 2023

Verified traveler

Great short stay.

Great short stay with mum.

Friends_and_family Family

8/10

Excellent

20 Feb 2023

Alessandro

Das Personal ist sehr freundlich und sehr hilfsbereit und hat mir bei allen Angelegenheiten geholfen.

Business Self

8/10

Excellent

13 Oct 2022

Benjamin

Good location, many F&B outlets & malls in the vicinity

Business

10/10

Exceptional

05 Oct 2022

Karyati

Great hotel and love the room

Leisure Family

10/10

Exceptional

02 Sep 2022

Edmund

This property is the best. Very peaceful and the staff is always helpful and kind. Book here you won’t be disappointed.

Business_and_leisure Family

10/10

Exceptional

31 Aug 2022

Edmund

This is a great property with excellent service. The breakfast is good and the pool is in a beautiful setting on the roof top.
I have stayed here several times and the service is always good.

Leisure Family

6/10

Pleasant

30 Jun 2022

Christopher

So so stay experience

The stay was ok.
Thin wall, we could hear people next door.
Variety of breakfast items was ok but many items were at room temperature (should've been heated).

Partner

6/10

Pleasant

12 Jun 2022

Verified traveler

Good location

Location was good as it is next to Living World Mall which houses a good number of restaurants. There is also many standalone restaurants just across the road

Hotel room is more tired looking since my last visit in 2019. Not maintain properly. For some reasons the towel smells funny even the new ones. Could be the detergent that was used.

Like the water cooler idea where guest can top up drinking water and hence contribute to less plastic bottle waste. However some guests do not trust the water dispenser citing maintenance practise and hence cleanliness (how often the water filter is changed). That set me thinking after seeing condition of room ……

Overall decent stay.

Business

8/10

Excellent

12 Apr 2022

Allan

All good

Leisure Family

10/10

Exceptional

26 Dec 2020

Verified traveler

Amazing

Amazing stay with excellent service.

Friends_and_family Family

10/10

Exceptional

29 Jan 2020

Palad

Good business trip hotel

Mercure Serpong is in good location near airport and Living world mall. Then i can find good restuarant in mall. First day i check in, my towel has old smell but after service staff changed new one, it is okay.

Business

10/10

Exceptional

09 Dec 2019

Chee Meng

Good location and friendly staff

Excellent hotel and conveniently located close to mall. Warm and friendly staff.

Business

10/10

Exceptional

26 Nov 2019

Verified traveler

The hotel was clean and all staff very friendly and helpful. The locations are very good and We’re recommended to come back for staying.

Friends_and_family Family

10/10

Exceptional

24 Nov 2019

Verified traveler

Walk to shopping mall and there are plenty of food around

Friends_and_family Family

8/10

Excellent

23 Nov 2019

Hy

Great location opposite a mall with lots of food choices. If u need to be in the error, this hotel is a great choice.

Business Self

10/10

Exceptional

13 Nov 2019

Alan

Very satisfied with the property

Business Friends

10/10

Exceptional

10 Nov 2019

Verified traveler

The staff were nothing short of amazing! The culture that management has created really shines through.

Business Self

10/10

Exceptional

29 Oct 2019

Michalkarimian

I really enjoyed the culture and the hospitality of the people at this hotel, you would think the employees own a share of the hotel, they were wonderful in making you feel welCome
And happy from the front desk manager Vinna and Ardi to the restaurant manager Billy, Reza, and the restaurant staff Emily, Kholis,Malek, Linda, Ayu, Thomas, Vera, Risky.
They made my stay very pleasant and housekeeping was great in making my room fresh an FCC clean all day.
The hotel may have not been perfect or 5 star
But these people were all 5 star in my book and will go back again and stay there

Leisure Self

6/10

Pleasant

11 Oct 2019

south east

we have requested for non smoking floor, but when upon check in they do not have any non smoking room. As a result we need to top up IDR100,000 to upgrade to a non smoking room.
We are very unhappy with the hotel arrangement.

8/10

Excellent

09 Oct 2019

Verified traveler

Good hotel good area for shopping and all round good service I will stay her again. Enjoy

Friends_and_family Family

8/10

Excellent

23 Sep 2019

Hy

Next to a massive mall with lots of food choices. Not much to complain or compliment. Ok stay and will stay again.

Business Self

10/10

Exceptional

11 Aug 2019

Tina Saw Tin

Customer Service

Staff were friendly except for one service staff manning the Accor desk . When I requested her to call a local number she asked me to call from my room .subsequently I went to my room and did a WhatsApp call to the number. Later I received a call in my room and the service desk lady said she called the local number as she said she called the local number and wanted to charge me RP 35,000. In the first instance she did not even record the tel number down so how could she have called the local number . I am very perplexed and this behaviour marred the otherwise pleasant stay in the hotel

8/10

Excellent

10 Aug 2019

Wing Yan

Your best choice to Tangerang

The room is clean and staff is very helpful. That is why I keep staying here at anytime I come to Tangerang

10/10

Exceptional

02 Aug 2019

Joel

More outgoing and environmentally friendly

This hotel has really turned around in the past year. Staff are much more outgoing and operations are much more environmentally friendly — no more plastic wrapping of every laundry piece and water dispensers outside every room to reduce plastic bottle use. Aside from the ongoing video playing in the elevators (which has little impact and is not necessary), this hotel is great!

6/10

Pleasant

15 Jul 2019

Verified traveler

Towels do not smell fresh but rather musty, other than this rooms in good condition and service excellent.

Business Self

10/10

Exceptional

29 Jun 2019

Naveed

Amazing hotel

Wonderful experience.

10/10

Exceptional

19 May 2019

PaulCham

Amazing staffs!!! very polite and helpful. very professional. There is a mall close by and easy to grab some food and buy some stuffs.

Business Self

6/10

Pleasant

04 Apr 2019

Verified traveler

Extremes

Location - ideally convenient
Check in/out - still as excellent
Housekeeping - getting worse each time. Usually bedlinen not changed into cleaned ones on check-in day. Sundry also not fully replenished each day so need to call housekeeping every night to request.
Breakfast - still as good
Staff - still as very polite
Maintenance - room door can’t close without a hard bang thus disturbed by neighbours who leave their room early or who come back to their room late at night.

8/10

Excellent

08 Mar 2019

Verified traveler

Excellent but .......

Front Desk service is excellent, fast, polite and welcoming, as always. All my pre-booking requests were met, as always. But housekeeping can be better. Room was not properly cleaned up and no tissue paper and toilet paper topup.

8/10

Excellent

19 Feb 2019

Verified traveler

Pool good gym good service good breakfast very good spending time with my future wife very good

Leisure Self

4/10

Poor

23 Jan 2019

Lawrence

Disapponted on Internet Service

The hotel is getting old in condition. Internet in the room is getting bad from worst. I always stayed at this hotel and the Internet speed always slow. My this round of stay, the Internet connection not only slow but always disconnected.

10/10

Exceptional

14 Jan 2019

Wing Yan

Awesome hotel

helpful staff. They are smart and know this is my birthday and take initiative to give a birthday surprise decoration in the room when I check in and the birthday cake! They are so considerate. Their food in the restaurant and room service are delicious with lots of various for foreigners

10/10

Exceptional

09 Jan 2019

Verified traveler

Best hotel in Tangerang Alam Sutera area

The most decent star hotel around the Tangerang Alam Sutera area and conveniently located across a new mall. Rooms are clean and amenities well supplied.

10/10

Exceptional

24 Nov 2018

Aladwani

Truly enjoyed my to and hope to stay again. Love the staff, amenities and hotel stylish design.

Leisure Family

8/10

Excellent

18 Nov 2018

Verified traveler

Worth to Stay

Good breakfast and comfortable room

8/10

Excellent

07 Oct 2018

Verified traveler

Convenient location

Great location. Bedsheet not clean. Staff very friendly. Breakfast is good

Family

8/10

Excellent

15 Sep 2018

Verified traveler

Bathroom caulking needs to be improved. Tap water and shower pressure are not ideal for a 4 star hotel.

6/10

Pleasant

18 Aug 2018

Verified traveler

Good and Bad

Hotel has worn out quite a bit since my last stay 3 years ago. Bed linens were again not fresh ones at point of check-in! Service of front desk staff is still as excellent as before. Location is ideal. Housekeeping needs improvement.

8/10

Excellent

09 Aug 2018

Ryan

Nice hotel. Great pool area

Lovely hotel. Close to the airport and in a nice area of the city with plenty of good shopping and restaurants right next door.
Great pool area for relaxing after a busy day.

8/10

Excellent

09 Aug 2018

Trevor

We enjoyed our stay at the Mecure. The area was awesome for eating options ... our only complaint was the towels were very well used....definately need to be replaced.

Partner

4/10

Poor

11 Jun 2018

Louis

Bad experiences.

The basin water was very slow in draining water and water came out from toilet drainage system and flooded the floor. Asked to fix the problem 3 times but problem still exist.

8/10

Excellent

06 Jun 2018

Verified traveler

Clean and cozy

This was my first time staying at Mercure Alam Sutera. The superior room was cozy and quite spacey, with comfortable bed and good free wifi. The bathroom was clean and roomy too, although the toiletries and hairdryer were not special. I had great view of the pool area from my room. The location was perfect for what I need. I would definitely stay here again if I visit this area in the future.

6/10

Pleasant

22 Apr 2018

Verified traveler

Cleanliness needs improvement

Generally ok but cleanliness especially bed linen needs improvement.

8/10

Excellent

20 Apr 2018

Verified traveler

Cozy Hotel

comfortable and Good variant of Food

Partner

8/10

Excellent

07 Apr 2018

Verified traveler

Great hotel and location

Spacious room. Good breakfast spread. Good location with Living World Mall just across the road.

6/10

Pleasant

04 Apr 2018

Joanna

Condition has deteriorated

Hotel has worn down quite since my first stay in 2014. Staff service is still good especially front desk staff. Fast check in. Room cleanilness not so good eg bed linen usually not changed into fresh ones on first day of check in.

10/10

Exceptional

03 Jan 2018

Cisca

Alam sutera best hotel

Very good area, close to shopping centre & a lot of restaurants around the hotel , friendly staff,clean room ,good breakfast

Partner

8/10

Excellent

04 Dec 2017

Verified traveler

Located in surburbia.

Mercure Serpong Alam Sutera is about one to 1 1/2 hours drive from Jakarta's city centre or Jakarta Selatan (South). It is located in a pleasant upmarket suburb of Jakarta. Just across the road is the Living World Mall on one side and a cluster of restaurants on the other.
It is a good place to stay only if you have work or things to do in this area. Otherwise it is very time consuming, exhausting and expensive (taxi and toll charges) to commute to the city-centre.
As a hotel, this Mercure offers a high standard of room and service with adequate facilities. While its pool is impressive, the gym is small. Staff are friendly and pleasant.
I considered room service, with all the taxes, to be pricey.
Across the road, the Living World Mall offers a range of eateries and a Cineplex showing the latest Hollywood movies.
I enjoyed staying in this suburb which did not made me feel like I was actually in Jakarta.

8/10

Excellent

27 Nov 2017

JANNARI

Good place to stay

Very good hotel. Just opposite to the Living World department store. Good Room with proper amenities.
But not sure why maid changed only one set of towel since there's 2 guests. And also not add bottles of cola and juice at mini bar?
But however, the buffet breakfast was so nice. The staff were so friendly and helpful but a bit problem since some of them cannot speak English. But, so nice staff.
Very impressive.

10/10

Exceptional

27 Oct 2017

Nick

Nice hotel nearby the Shopping center

The staff is so nice and the breakfast is very complete.

10/10

Exceptional

17 Aug 2017

lilian

Gnice location close to eatery

Nice hotel close to shopping complex and serounding with eartery specially in the night.

10/10

Exceptional

27 Mar 2017

Verified traveler

Nice hotel to spend weekends

Overall the room is good and the staff is friendly. Maybe improvement is for Indonesian food. I like Mercure especially because they have local food for breakfast. However, for local foodnlike lobtong sayur, I found the vegetables are not cooked right (still hard). Maybe because they are not put inside the broth. In terms if room it is better that Mercure Simatupang but in terms of food, Mercure Simatupang is better.

Family

10/10

Exceptional

01 Feb 2017

silvie

location oke

nice hotel, good location, nice ballroom, the pool okei, have smoking room

8/10

Excellent

27 Jan 2017

PRAMITA

I was very happy staying in this hotel due to a very nice hotel, good service and near the place that I need to go early in the morning for a bike tour.

6/10

Pleasant

14 Dec 2016

Verified traveler

Ok. Just stay for a night. No time for facilities.

10/10

Exceptional

17 Oct 2016

etaly87

Good stay at Alam Sutera

Room was clean, breakfast was good and staffs were really friendly.

10/10

Exceptional

29 Sep 2016

Verified traveler

comfortable rooms, good range of food for breakfast.

8/10

Excellent

03 May 2016

LIE

Good but no standard service in the room

Overall good but there is different standard between rooms i.e. Mineral water not being top up the next day in one room but it was refilled in another room.

Family

10/10

Exceptional

20 Feb 2016

Verified traveler

Excellent

Over excellent , amazing staff . Superb location
Worth it

6/10

Pleasant

31 Jan 2016

Syailendra

Not happy with credit card deposit

When I checked in, the staff asked for credit card, and took Rp. 1,000,000 as security deposit, When I checked out, I needed to pay Rp. 300,000 for my coffee bill. The staff deducted from my security deposit, and the staff said the Rp. 700,000 will be refunded to my credit card within 1 week. I am not happy as I could pay Rp. 300,000 directly, without having to wait to check whether my 700,000 has been refunded.

8/10

Excellent

13 Jan 2016

Verified traveler

Great assistant manager

I got sick and the assistant nanager got me medicibe and wanted to get a dr for me when it was midnight.

8/10

Excellent

23 Dec 2015

Lembono

Good Hotel with convenience place

It was a good stay in this hotel, hard to to get car park inside the hotel when there was a wedding or other parties

Family

4/10

Poor

20 Oct 2015

Gerd

To loud Hotel

Televison did not work ..so I changed the room.

The other room did have a nice pool view, but unfortunaltly the rooms does have all very very thin walls....you can hear everything from the neighbour rooms and they can HEAR YOU too!

In the morning there was a very very loud gym traning at 5.30 AM!!
The reception lady told me...that this is every Sundays morning..haha!!..so be careful with these side of room next to swimming pool..!

The windows was vibrating from the loud music and the windows do not protect at all..you hear everything..the loud motorbikes just close to the crossing/junction ..!!

The stuff just said sorry, not a real sorry with an excuse..
Bad management behaviour.

The breakfast was great , the rooms are really nice and the near mall very nice for shopping by walking distance...but its not good to catch sleep!

10/10

Exceptional

22 Jun 2015

Patricia

Nice hotel...

Love everything about this hotel. The room is very clean and nice. Will definitely come back next time.

Partner

10/10

Exceptional

19 Jun 2015

Verified traveler

Really nice hotel for a stopover in jakarta.

Thanks

8/10

Excellent

24 Feb 2015

You Yi

Sleepless; bad Air Condition system.

1. Sleepless! The Air Condition fan in the room is very noisy.
2. The water in the bathroom is not strong enough.

Partner

8/10

Excellent

10 Feb 2015

Verified traveler

Nice clean hotel in Alam Sutera

The hotel is located near to 2 malls with lots of food variaties. Moreover, it is not too far from Airport.
The room is clean and nice. Free wifi and free mini bar is great.
There are many internation power point plug for charging of many devices.
Hot water is good too.

However, standard room is small and wifi speed is not fast.

10/10

Exceptional

30 Jan 2015

Mohamed Salimi

Hotel recommended.

Friendly staffs. Room & environment clean. Wide range of food prepared for breakfast(costs only +/- RP109,000). & i fell in love with Juni(one of the staffs working there). LOL

10/10

Exceptional

28 Jan 2015

Nansie

everything is good

Excellent hotel for the price. Close to restaurants and shop

Family

10/10

Exceptional

16 Dec 2014

MD AZAHAR

Amazing Hotel and great location

Amazing! good food all around and best of all, no traffic jams!!

Partner

6/10

Pleasant

10 Dec 2014

Arnoldy

OK overall

When we arrived on Sat night, it was very noisy outside the hotel with nightclub music glaring till around 1am. Other than that, location is good next to the living world mall that has lots of restaurant and food outlets.
The room was clean but the shower has drainage problem and water didn't subside for a while after you finish showering. There's no instruction for the aircon and it happened that it was set in the wrong mode and the first night was warm instead of cool. but the technician arrived quickly when we reported it the next day and fixed it. Bathroom amenities like you shower gel and shampoo are lacking. there's only a set enough for one when we registered 3 people staying. there's no door sign that we can hang if we don't our room cleaned or do not disturb sign. We got 2 teacups but only one tea spoon.
But overall, staffs were nice and helpful.

Family

8/10

Excellent

09 Dec 2014

NADYA

PERFECT BUSINESS HOTEL IN ALAM SUTERA

nice neighborhood, you can find anything right around the corner. friendly staff and excellent hospitality.

8/10

Excellent

27 Nov 2014

Jon

Great

Great

Partner

8/10

Excellent

22 Oct 2014

Verified traveler

lovely

nice bed and pillows

Partner

10/10

Exceptional

20 Oct 2014

Verified traveler

Tigerair promo , good value

New hotel , strategic location, near amenities. Next to living world mall, lots of eateries nearby, bca bank across the road. Very satisfied, wiil come and stay again.

8/10

Excellent

14 Oct 2014

Verified traveler

Far from the airport, but nice.

If you want a place near the airport just to do a layover, this is too far. Otherwise its great.

10/10

Exceptional

06 Oct 2014

Jojo

Great hotel at nice location

We enjoyed our little sweet escape at this hotel. The room really comfort with a nice surrounding area, the living world mall and many restaurants just opposite the hotel.
The breakfast just average, not many food selection.

8/10

Excellent

08 Aug 2014

Verified traveler

Excellence!

The hotel was just perfect in many ways: the location (right next to a shopping mall but 30 minutes from the airport), the pool was the warmest we had swam in and had many kids for my son to play with, the service everywhere was TOPS!! The food was what could have used a bit of attention though we only ate one meal there. The mall must have been where people headed as no one ate at the restaurant the night we ate there but us. I would highly recommend this hotel though! You won't be disappointed overall.

10/10

Exceptional

25 Jul 2014

Verified traveler

Pleasant hotel at a very convenient location. New condition.

10/10

Exceptional

09 Jun 2014

rostini

Near to shopping food court

We whole gang about 6 family enjoy stay in, swimming pool good.

10/10