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Novotel Tangerang

Jakarta · Indonesia

TangCity Super Block, JL JENDERAL SUDIRMAN, 01 TRASLADOSView location

8.6/10Excellent423 Reviews
Cleanliness8.8/108.8
Service8.8/108.8
Comfort8.8/108.8
Condition8.6/108.6
Location8.0/108.0
Neighborhood7.8/107.8
Value7.6/107.6
Amenities8.6/108.6
See all ratings
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  • Business hotels
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  • Family hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Novotel Tangerang

Touch down in 4-star comfort at Novotel Tangerang. 45 minutes drive from the International airport and 45 minutes from Jakarta. Panorama windows let natural light into your sleek contemporary room and show off the views. Rise and shine with few laps at the rooftop garden pool.

Enjoy the variance of menu in the vibrant and airy restaurant, The Square. A space with video game, specially designed for children and Mac corner for guests are available in the lobby.

Read more about this hotelShow less

A stay at Novotel Tangerang places you in the heart of Tangerang, within a 5-minute drive of Modern Golf and Country Club and TangCity. This hotel is 17.1 mi (27.6 km) from White Sand Beach PIK 2 and 17.7 mi (28.5 km) from Thamrin City Shopping Mall.

Make yourself at home in one of the 266 air-conditioned rooms featuring refrigerators and minibars. LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Tangerang? This hotel has 19992 square feet (1858 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until 6:00 PM
Check-out until 12:00 PM
Minimum check-in age 17

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Green Key (Foundation for Environmental Education) Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

Important information

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Minimal age
    17
  • Optional fees
    • Fee for buffet breakfast: approximately IDR 200000 per person

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Chinese (Mandarin)

    Indonesian

Nearby attractions

Balekota Mall 1.1 km / 0.7 mi
TangCity 1.4 km / 0.9 mi
Modern Golf and Country Club 2.3 km / 1.4 mi
Tangerang Old Market 2.5 km / 1.6 mi
Primaya Hospital Tangerang 4.8 km / 3 mi
Bina Nusantara University 6.8 km / 4.2 mi
Pelita Harapan University 8 km / 5 mi
Supermal Karawaci 8.2 km / 5.1 mi
Mall Alam Sutra 8.2 km / 5.1 mi
Omni Hospital 8.6 km / 5.4 mi
Summarecon Mall Serpong 9.2 km / 5.7 mi
Siloam Hospital 9.4 km / 5.8 mi
Living World 9.9 km / 6.1 mi
Bethsaida Hospitals 10.3 km / 6.4 mi
St. Carolus Hospital Summarecon Serpong 10.4 km / 6.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2014
  • Number of floors (main building): 20
  • Suites: 17
  • Executive rooms: 39
  • Superior rooms: 210
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • City centre
  • Bus/Train station
Show 64 more facilities & services
  • Airport
  • Golf course
  • Entertainment Area
  • Wheelchair-accessible
  • Car parkExtra charge
  • Electric vehicle charging stationExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Local and international calls
  • Room service
  • Laundry serviceExtra charge
  • Medical service
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Fireplace
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Smoking area
  • Poolside snack bar
  • Banquet hall
  • Swim-up bar
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • Secretarial service
  • Photocopier
  • Business centre
  • Fax
  • Outdoor freshwater pool: 1
  • Children’s swimming area: 1
  • Sun loungers
  • Parasols
  • Children playground
  • Kids’ club
  • TV lounge
  • MassageExtra charge
  • Green Key (FEE)
  • Breakfast buffet
  • À la carte lunch
  • À la carte dinner
  • Deposit on arrival
  • Early Check-in
  • Identification card at arrival
  • Non-smoking establishment
  • Single-Use Plastic Free
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Double or Twin EXECUTIVEDouble or Twin • EXECUTIVEDBT.EJ-1

    Photos are not available for this room type.

    Novotel Tangerang

    Double or Twin EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.EJ-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU
    Double or Twin SUPERIORPhoto unavailable3 photos

    Novotel Tangerang

    Double or Twin SUPERIOR

    Room photos

    3 photos

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIOR • 1 Bedroom • 28 m²DBL.SU
    DOUBLE SUPERIORPhoto unavailable2 photos

    Novotel Tangerang

    DOUBLE SUPERIOR

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Room amenities

    • Minibar
    • Video games console
    • 220V power supply
    • Safe
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Carpeted floors
    • Tea and coffee making facilities
    • Mini fridge
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom
    • Children share the bed with parents
    • Plug adaptor
    • Cable TV
    • Slippers
    • Desk
    • Toiletries

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN EXECUTIVETWIN • EXECUTIVE • 1 Bedroom • 28 m²TWN.EJ
    TWIN EXECUTIVEPhoto unavailable1 photo

    Novotel Tangerang

    TWIN EXECUTIVE

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.EJ

    Room amenities

    • Children share the bed with parents
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom
    • TV
    • Minibar
    • Mini fridge
    • Tea and coffee making facilities
    • Carpeted floors
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Safe
    • Plug adaptor
    • Cable TV
    • Slippers
    • Desk
    • Toiletries
    • Video games console
    • 220V power supply

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIOR • 1 Bedroom • 28 m²TWN.SU
    TWIN SUPERIORPhoto unavailable1 photo

    Novotel Tangerang

    TWIN SUPERIOR

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU

    Room amenities

    • Hairdryer
    • Children share the bed with parents
    • Plug adaptor
    • Cable TV
    • Slippers
    • Desk
    • Toiletries
    • Video games console
    • 220V power supply
    • Safe
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Carpeted floors
    • Tea and coffee making facilities
    • Mini fridge
    • Minibar
    • TV
    • Bathroom
    • Shower
    • Direct dial telephone

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUB EXECUTIVEDOUBLE • CLUB EXECUTIVEDBL.CB-EJ

    Photos are not available for this room type.

    Novotel Tangerang

    DOUBLE CLUB EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE KING BEDSUITE • EXECUTIVE KING BEDSUI.EJ-KG

    Photos are not available for this room type.

    Novotel Tangerang

    SUITE EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room EXECUTIVERoom • EXECUTIVEROO.EJ

    Photos are not available for this room type.

    Novotel Tangerang

    Room EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CLUB EXECUTIVESUITE • CLUB EXECUTIVESUI.CB-EJ

    Photos are not available for this room type.

    Novotel Tangerang

    SUITE CLUB EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CLUB EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CB-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIORTWN.SU-1

    Photos are not available for this room type.

    Novotel Tangerang

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN EXECUTIVETWIN • EXECUTIVETWN.EJ-1

    Photos are not available for this room type.

    Novotel Tangerang

    TWIN EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.EJ-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ

    Photos are not available for this room type.

    Novotel Tangerang

    DOUBLE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU

    Photos are not available for this room type.

    Novotel Tangerang

    DOUBLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVE KING BEDDOUBLE • EXECUTIVE KING BED • 1 Bedroom • 28 m²DBL.EJ-KG
    DOUBLE EXECUTIVE KING BEDPhoto unavailable2 photos

    Novotel Tangerang

    DOUBLE EXECUTIVE KING BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ-KG

    Room amenities

    • Minibar
    • Children share the bed with parents
    • Plug adaptor
    • Cable TV
    • Slippers
    • Desk
    • Toiletries
    • Video games console
    • 220V power supply
    • Safe
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Carpeted floors
    • Tea and coffee making facilities
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Mini fridge

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLUB EXECUTIVETWIN • CLUB EXECUTIVETWN.CB-EJ

    Photos are not available for this room type.

    Novotel Tangerang

    TWIN CLUB EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLUB EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CB-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU-1

    Photos are not available for this room type.

    Novotel Tangerang

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Novotel Tangerang

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ-1

    Photos are not available for this room type.

    Novotel Tangerang

    SUITE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVESUITE • EXECUTIVE • 1 Bedroom • 40 m²SUI.EJ
    SUITE EXECUTIVEPhoto unavailable8 photos

    Novotel Tangerang

    SUITE EXECUTIVE

    Room photos

    8 photos

    Room overview

    Smoking room
    Room size
    40 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, King-size bed 150-183 width, Queen-size bed 150-154 width, Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ

    Room amenities

    • Safe
    • Cable TV
    • Plug adaptor
    • Children share the bed with parents
    • Bathtub: 1
    • Hairdryer
    • Shower
    • Bathroom
    • Direct dial telephone
    • Individually adjustable air conditioning
    • 220V power supply
    • Video games console
    • Toiletries
    • Desk
    • Slippers
    • Trouser press
    • Centrally regulated air conditioning
    • TV
    • Minibar
    • Mini fridge
    • Carpeted floors
    • Tea and coffee making facilities

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    Novotel Tangerang

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Novotel Tangerang

8.6
Excellent
423 Reviews
Cleanliness
8.8 /10
Service
8.8 /10
Comfort
8.8 /10
Condition
8.6 /10
Location
8.0 /10
Neighborhood
7.8 /10
Value
7.6 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
28 Jun 2026
Thomas
Short stay for a sports event. Adjacent to a mall, easy to find places to eat and coffee shops to work from. Room was clean and quiet. Room service and doorman staff helpful and polite. Recommend for those staying on business or looking for a reasonably priced clean, safe, and friendly place to stay.
10/10
Exceptional
29 May 2026
Paulita
Unfortunately we had some plan changes and didn’t stay at this hotel … all is good … maybe next time. Thanks for the prompt response Novotel
10/10
Exceptional
13 May 2026
Khemoussi
Staff friendly
10/10
Exceptional
21 Apr 2026
Natanael
Breakfast it's perfect all staff super nice night next to mall it's perfect we will coming back stay at Novotel for next trip to Indonesia
Family
10/10
Exceptional
31 Jan 2026
EFRAIM
Nice and clean
Business
10/10
Exceptional
25 Dec 2025
Jeksen
Nice place to dtsy
Leisure Family_with_children
6/10
Pleasant
07 Nov 2025
Sing Kok
Room is too simple without sofa. chair has bad cushion.
10/10
Exceptional
27 Oct 2025
Iis
Breakfast was good but it would’ve been better if it’s free.
Leisure
10/10
Exceptional
27 Sep 2025
Patrick
Always great place to stay in every time we visited Tangerang. Been Novotel customer since 2017.
Nice staff , great food and clean facilities.
Great Job Novotel Tangerang.
Leisure Family
10/10
Exceptional
14 Sep 2025
Muhammad
Accessibility and proximity to airport.
Business_and_leisure Partner
2/10
Poor
02 Sep 2025
Thanh
Nothing
Leisure Partner
10/10
Exceptional
02 Aug 2025
Jeevithan
Great
Leisure Family
6/10
Pleasant
16 Jul 2025
Bayu
Our experience started off on the wrong foot with a slow check-in process and no acknowledgment from the receptionist, which made us feel unwelcome. The hallway and room were noticeably warm—perhaps cozy in winter, but uncomfortable in a tropical climate like this. After settling into the room, we waited 30 minutes for our luggage to arrive, only to end up calling reception ourselves. Overall, the lack of attentiveness and poor climate control made for a less-than-pleasant start to our stay.
Leisure Family_with_children
8/10
Excellent
15 Jul 2025
Priyanti
Good
Leisure Family
10/10
Exceptional
15 Jul 2025
Jase
Good
8/10
Excellent
17 Apr 2025
Vincent
Very convenient place
Business Self
8/10
Excellent
07 Feb 2025
Martha
Very convenient
Leisure Partner
10/10
Exceptional
21 Jan 2025
Jase
Great
Business_and_leisure
8/10
Excellent
10 Jan 2025
Vincent
Convenient
Business Self
8/10
Excellent
08 Jan 2025
Vincent
Convenient
Self
10/10
Exceptional
15 Dec 2024
Muhammad
Attached to TangCity Mall, it is very convenient. Staff is welcoming and forthcoming. I checked in very early in the morning coming back from umrah. The staff helped me and my wife settled down quickly with food and laundry. Highly recommended.
Leisure Partner
8/10
Excellent
09 Dec 2024
Verified traveler

Good location

Came here for a night. Location is the best part for Novotel if you need to be in Tangerang since it has direct access to the mall where you can have your meals and a small grocery shop. The room is basic otherwise.
Business
8/10
Excellent
05 Nov 2024
Vincent
No comment
10/10
Exceptional
19 Aug 2024
Howard
Food was excellent, daughter loved the pool! Thank you!
Leisure Family_with_children
4/10
Poor
20 Jul 2024
Ridwaan
No hot water and was given a twin room when a king was booked.
Business Partner
10/10
Exceptional
05 Jul 2024
Wee Kiang

Nice and convenient location

Nice hotel
10/10
Exceptional
26 Mar 2024
Steven

Very Pleasant Stay

Nice room layout and spacious bathtub.
Just wish there is easier way to use the shower gel and shampoo while using the tub.
Business
6/10
Pleasant
10 Sep 2023
Kyung-Bok
N
10/10
Exceptional
26 May 2023
Marlon
We stayed at this property for one night as we were on a layover to Bali. They upgraded us to a suite upon check in. Very nice hotel located above a mall. Close to lots of restaurants.
Leisure Family
8/10
Excellent
28 Mar 2023
Boon Pin
Good
Partner
10/10
Exceptional
12 Mar 2023
Patrick
Great hotel for stay!
Leisure Family
10/10
Exceptional
05 Mar 2023
Masatoshi
I felt an enough comfort to stay here.
Business
10/10
Exceptional
26 Jan 2023
Abdul Aziz

Awesome hotel to stay with family.

Great Hotel above the TangCity Mall. Good breakfast spread. Strong wifi. Clean room. Hassle free during check in/out. No regrets.
Friends_and_family Family
8/10
Excellent
28 Jul 2022
Vincent
No comment
Business Self
8/10
Excellent
18 Jun 2022
jun
Shower water is too cold, even I have turned the hot water to maximum。
Self
10/10
Exceptional
28 May 2022
Joseph
Perfect
8/10
Excellent
02 Nov 2021
Verified traveler

Not what I expected from this kind of hotel

Breakfast was not great. Attention of hotel staff waa neither.
Friends_and_family Family
4/10
Poor
07 Oct 2020
Patrice

Hotel far from airport

this hotel is far from the airport around 45 mn drive , the room was ok but old style and the looby and lift very dirty especially during the covid 19 pandemic they should really care about cleanest...the mall next door good for have a meal but not for shopping anything...overall this hotel is quiet expensive for the quality and the location...not Novotel standard .
Partner
10/10
Exceptional
27 Feb 2020
Lee

Excellent hotel

It was truly an excellent experience at Novotel Tangerang Hotel. The service was excellent especially at the restaurant. The breakfast was perfect with a lot of variations. Truly 5 stars hotel.
Business
10/10
Exceptional
13 Oct 2019
KAM
The staff were amazing.
In particular the duty manager, Arita, who I bumped into was so helpful with sharing information about the properties amenities.👍
Leisure
8/10
Excellent
30 Sep 2019
Verified traveler
Love the Pool Deck, and poolside atmosphere.

Room was nice, and clean, with extra Large King Bed. Bathroom was also nice, but lacked some privacy. Breakfast was really good, with lots of different options.
about 30 minute ride to the airport. Right next to the Mall, and massage at spa was also extraordinary.
Leisure Family_with_children
10/10
Exceptional
15 Jul 2019
Verified traveler
The Novotel Tangerang is very nice and well located.
I appreciated both the room and the service.
Prices are reasonnable.
For sure, i will go again.
Thanks to everybody.
Leisure Self
10/10
Exceptional
15 Jul 2019
Dzulhilmi
Fuss-free, convenient, friendly staffs, accessible to the mall. quiet and clean room
Business_and_leisure Self
10/10
Exceptional
10 Apr 2019
Mike

a splendid place

The Hotel is perfect, it is not close to local areas of interest, but taxis are cheap The restaurant at breakfast is great but twice in the evening there was huge shortages on what was available. Out de the pool gets the sun in the morning but disappears in the afternoon
Family
8/10
Excellent
10 Feb 2019
Verified traveler
location is near shopping mall, room is comfortable
Friends_and_family Family_with_children
8/10
Excellent
09 Dec 2018
Tong
Decent hotel with good location. 30 mins from the airport. Hotel is just besides a shopping mall.
8/10
Excellent
23 Nov 2018
Verified traveler

Lovely Lounge/Pool area

- Love the location of the Hotel, next to the TangCity Mall (hopefully I got the name right).
I could buy food and groceries from that Mall.
- The service was great too, except for the time spent during the check-in and check-out but it was not such a big deal.
- Love the room's interior and given the price that I paid for the stay, it was definitely worth it
But perhaps soundproofing could be improved?
- I went to the Lounge to take the welcome drink and to my surprise found a great place for reading.
It was right next to the pool area and love how they decorate the area surrounding it

Overall I had a pleasant stay in the Hotel
10/10
Exceptional
01 Nov 2018
Verified traveler

Very nice personal services

I love the personal welcoming card and fresh fruits on the table when I arrived at my room!
4/10
Poor
24 Sep 2018
Verified traveler

Twice disappointed in 2 separate stays

Asked for non smoking but was allocated a smoking room. Requested for bathrobe at point of booking and again at he check in counter but still not provided until I called housekeeping and waited for it. On second day, new tooth brush was not replaced until I called housekeeping.
8/10
Excellent
16 Sep 2018
Christian

Stay at Novotel

Easy to to arrange parking. I had some problems with internet, but it was solved quite quickly when contacting hotel. Hotel is next to a shopping mall, so an free afternoon could be spent there. Kind staff, but sometimes I felt I had to wait unnecessarily long time after I made requests. Next time I stay here I will choose the executive room for all nights (includes access to lounge to 20th floor)
Partner
6/10
Pleasant
21 Aug 2018
Baraa
Its nice,, and there is mall down side

The breakfast was normal

Bad location
4/10
Poor
17 Aug 2018
Verified traveler

Requests never met.

I’ve booked this hotel thru Hotels.com in a few occasion but my requests during my booking were never carried out each time.
8/10
Excellent
15 Aug 2018
John
Great to have a quality hotel in Tangerang with an all round great experience. Alongside a modern mall is also very convenient
8/10
Excellent
07 Aug 2018
Verified traveler
The drainage in our room smelled bad... like I think a rat died or something. But other than that I thought it was a nice hotel. I loved their spa!!! It was such a good massage.
10/10
Exceptional
29 Jul 2018
Mike

A very good hotel

Great hotel really good staff fantastic pool ares
Partner
10/10
Exceptional
18 Jun 2018
Angela

excellent service

The service is very good in all areas, also it is located next to a mall and we can go there to eat and shop any time, the hotel is very comfortable and secure.
Family
6/10
Pleasant
01 Apr 2018
MOHAMAD
More clean
Partner
10/10
Exceptional
09 Mar 2018
Michelle

Hello Jakarta .

Enjoyed my stay , chose Tangerang area as it's closer to airport and quicker to reach . Unlike Jakarta center where I would face rush hour traffic . Novotel Tangerang is a lovely hotel , loved their services and rooms , would definitely let me friends choose this hotel , highly recommended .
8/10
Excellent
12 Jan 2018
Verified traveler
Satisfied, The staff also very kind and friendly
Family
8/10
Excellent
10 Dec 2017
LC

Room

Bed too soft. Room is clean. TV program variety is good.
6/10
Pleasant
03 Dec 2017
Francois

Disapointed

Booked for a non-smoking room and there was no more they said. Smoking room smelled a lot, bad way to start a trip after travelling so long.
10/10
Exceptional
11 Nov 2017
Dadzie
A very good hotel close to the airport , if you want to be safe from the amazing traffic of Jakarta , choose a hotel that's nearby to the airport . Tangerang is better because the traffic isn't much and this hotel is perfect . Right from check in to my checkout I felt happy staying here . Would definitely recommend this lovely hotel to my colleagues .
Family
10/10
Exceptional
07 Oct 2017
Verified traveler
Good location and nearby mall made it easier for food and shopping. Staff were friendly and helpful!
Family
8/10
Excellent
12 May 2017
Andrew

Nice hotel near to shopping mall and food

The room is nice and spacious with a very comfortable bed. Staff are friendly and accommodating.
10/10
Exceptional
06 May 2017
Verified traveler

Work

Great hotel; great breakfast, great spa. Water is undrinkable (everywhere in Indonesia) but they provide an endless supply of bottled water. Attached mall is terrific.
8/10
Excellent
28 Apr 2017
Verified traveler
Honestly for a 4 star hotel, their bed is very comfortable.
What i hope they can improve is the service. On my 2nd day they did not give us our 2 bottles of mineral water, and i find the room itself abit dated
Partner
8/10
Excellent
21 Apr 2017
Mohamad Wissam

In general nice hotel close to a mall

In general nice hotel close to a mall; however needs to take care more to the toitles as they are made small for asian people.
10/10
Exceptional
21 Apr 2017
Verified traveler

Very nice, modern hotel with a mall

This hotel is much closer to the airport than downtown Jakarta. However, depending on the route, travel to/from the airport can take nearly as long as travel to/from downtown Jakarta. Be sure to ask the hotel staff to let the taxi driver know when you need to be at the airport.
10/10
Exceptional
20 Apr 2017
M Alex
Nice hotel. Great staff. Very modern and comfortable.
Family
8/10
Excellent
17 Apr 2017
Tyler

Great

Very nice neighborhood such as big mall and 24hr store
10/10
Exceptional
14 Apr 2017
Milton

Nice place if you are in Tangerang area.

Most of my requirements are being met and the hotel staffs are all very friendly.
8/10
Excellent
30 Mar 2017
Verified traveler

Great Hotel

The room is cosy, bed is comfortable, setback is shower is small.
The gym is great with well equiped station for execrise.
8/10
Excellent
12 Mar 2017
Jonathan

Developing area.

Most important, hotel in good condition, beds very comfortable. Mall attached has some reasonable food choices. Location is fine if you are needed in this area or just staying at hotel to relax. Hotel staff friendly and try hard. Food and selection is reasonable. Hotel was not busy ,lots of staff, but if you were sitting outside by the pool, the service was hard to come by. Traffic in Jakarta is terrible, airport is roughly a one hour drive from hotel.
Partner
10/10
Exceptional
10 Mar 2017
Bob

Great hotel connected to a useful mall.

All of this hotel is great at a great price, except I can never get any Club Acor credit for it. Not a big deal.....
6/10
Pleasant
06 Mar 2017
Verified traveler
Overall a good business hotel connected with the Tangcity Mall makes in convenient for shopping, food and other services.
10/10
Exceptional
11 Feb 2017
Abdul Aziz

Great hotel

A great & wonderful hotel that are link to a Big Mall. Near airport.
8/10
Excellent
27 Dec 2016
Kusmarsanto

Good hotel for family not so far away from Jakarta

I love staying at Novotel group, and even this was my first time in Novotel Tangerang but I still find the same quality service of Novotel that I usually expect. The staffs are friendly and helpful. The food selection and quality for breakfast is good. The swimming pool is good and very clean.
The hotel is adjacent to a shopping mall, so that it is easy to find something to eat if you don't want to eat in the hotel.
Family
6/10
Pleasant
30 Sep 2016
CHEE TIONG
Disappointed because breakfast not included, provided with 1set of toiletries, need to request, unable to temporarily loan charger plug from hotel (got to leave your hand phone at reception area to charge), also only tea available need to request for coffee.
Partner
8/10
Excellent
11 Sep 2016
Verified traveler

Nice and comfortable hotel

Close to airport. Directly connected to a shopping mall with supermarket. Good location. Overall had a great stay.
6/10
Pleasant
11 Sep 2016
Imam
It was alright. Nothing too special, but nothing that was too bad.
8/10
Excellent
10 Sep 2016
Rita

Modern and clean

Simple, clean and modern. What you expect from Novotel.
8/10
Excellent
04 Aug 2016
Miguel Angel
Nice decoration, good service and nice for have have a run next to the river
8/10
Excellent
02 Mar 2016
stan

bad wifi

overall good
6/10
Pleasant
29 Feb 2016
na

Bad wifi for 4 star hotel

overall comfy and clean, except wifi was playing up, not working
10/10
Exceptional
21 Feb 2016
Joseph
Location is convenient and facilities are good. The rate of room is reasonable and staffs are nice.
8/10
Excellent
24 Jan 2016
moyne

Disappointing! General maintenance of the hotel.

the hotels not maintained properly. the shower soap dish broken, even though complain nothing was done about it. the wash basin chipped and broken. carpets stained and not cleaned. general maintenance not up to standard.
8/10
Excellent
19 Jan 2016
Wirdawati
Its good and friendly staff. Overall is good.
the food serve cold.
Partner
8/10
Excellent
08 Dec 2015
Bono

Hotel close to airport

I travelled in Jakarta alone. The hotel is near airport but quite far from Central Jakarta. You have to pay around 150,000IDR for single journey to Centre point. 300,000 IDR for round trip. And it takes an hour. But it was great to stay there. The hotel staffs are helpful and good in English.
10/10
Exceptional
19 Oct 2015
Gregory

good and VERY convenient, attached to big mall

stayed overnight for airline connection...nice helpful staff. If airlining in or out, to avoid LONG taxi ride and tolls, to and from airport must be via airport perimeter road. call concierge for specific directions to taxi driver, or you'll go on an endless expensive city tour in Jakarta traffic.
Family
10/10
Exceptional
06 Oct 2015
Cy168

Nice service

The staff were very nice, you feel welcomed from the very first second until you check out. Good selection of food for the buffet breakfast and the pool is good, not many people using it during weekdays. Service is above average compared with other Novotel.
8/10
Excellent
25 Sep 2015
Verified traveler

Nice

It's a good place for vacation
Family
10/10
Exceptional
12 Sep 2015
Rebecca

Nice hotel

Everything was perfect but we couldn't get the front desk or guest services to answer the phone. We wanted to schedule a wake up call and taxi.
6/10
Pleasant
29 Aug 2015
Sonizimfnu

Very clean

I will be stay in Novotel next year
Family
6/10
Pleasant
23 Aug 2015
Sarah

Not close to the airport

Hotel was great BUT not close to the airport. The description saying it is 7km is not true. It is more like 13+km and with traffic this is about an hour! Would not recommend as an airport hotel unless you have a very early morning flight.
8/10
Excellent
19 Aug 2015
Verified traveler
Enjoyed my stay in the hotel - great service, nice firm bed and pillows and breakfast was wonderful. Will stay in hotel if ever I have to go back that way.
Family
10/10
Exceptional
17 Aug 2015
Louis

Excellent Hotel

Very convenience location with shopping mall connected to the hotel, therefore eating, dinning and shopping is not a problem. Taxi is easily available in less than 1 min. Hotel staffs are very friendly and professionally trained. I will definitely come back again for my next trip.
8/10
Excellent
13 Aug 2015
april

bad check inn

Hotel staff took one hour to find our booking after all day flight and arriving after long taxi ride. Very very bad check inn
Family
10/10
Exceptional
30 Jul 2015
kathy

lovely hotel

a lovely hotel, nice gym, spa ,and pool near to shops and convenient for the airport
my daughter and i stayed their on the way back to the UK from Bali ,our daughter works in Jakarta
this was picked off the internet by my husband who will get his rewards when i get home :)
10/10
Exceptional
25 Jun 2015
Karnadi

Really good!;)

Yay! This was great hotel. Great service, food, and location definitely recommend this. ;)
Family
10/10
Exceptional
09 May 2015
Anuar

Stay , Shop & Eat in one place.

Hotel is clean & staff friendly...
Connected to a Shopping Mall, nearby shops & eatery ...
Like it ...will be back next time.
Partner

Location & surroundings

Novotel Tangerang
TangCity Super Block, JL JENDERAL SUDIRMAN, 01 TRASLADOS, Tangerang, Indonesia

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Novotel Tangerang

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