Jordan
Here’s a cleaner and more polished version that still sounds genuine and firm:
The hotel was very underwhelming and did not feel worth the price we paid. We arrived a few hours early and appreciated that the staff held our luggage while we waited for check-in. However, we were told we would be notified when the room was ready, and no one ever contacted us.
Once we got to the room, we discovered there was no hot water, and the shower would sometimes stop running entirely in the middle of use. We immediately notified the front desk, and although engineering was supposedly informed, the issue was still not fixed the following morning.
We also attempted to contact room service several times throughout our stay, but no one answered or responded.
Overall, the experience was extremely disappointing. For the amount of money spent, I expected much better service, communication, and basic room functionality.
The hotel was very underwhelming and did not feel worth the price we paid. We arrived a few hours early and appreciated that the staff held our luggage while we waited for check-in. However, we were told we would be notified when the room was ready, and no one ever contacted us.
Once we got to the room, we discovered there was no hot water, and the shower would sometimes stop running entirely in the middle of use. We immediately notified the front desk, and although engineering was supposedly informed, the issue was still not fixed the following morning.
We also attempted to contact room service several times throughout our stay, but no one answered or responded.
Overall, the experience was extremely disappointing. For the amount of money spent, I expected much better service, communication, and basic room functionality.
