Pullman Shanghai Xuhui

4/10

Poor

16 Apr 2026

Simon

Welcome to Pullman down to China standards: the door staff would only help you 1 time out of 3 with the luggage or the door, your non-smoking room will smell like an hash tray to the point that even your pillow and bedsheets will stink. And finally they will charge you an extremely ridiculous 200 CNY for a breakfast.

Business Self

8/10

Excellent

27 Mar 2026

Sangeun

The room is spacious but dated. Staffs are not so attentive especially to foreigners.

10/10

Exceptional

19 Nov 2025

Kristy

The staff was very friendly and helpful will come to visit again in Shanghai! Great experience for my baby first trip

6/10

Pleasant

14 Jul 2025

Milena

Customer service wasn't great and in room dining more expensive than uk

Business

10/10

Exceptional

31 May 2025

Shuang-Yi

Great place. My main stay in shanghai

Leisure Family

6/10

Pleasant

23 Feb 2025

Yun

It is near a highway but is quiet in general. There are many restaurants on the street next to it. A few staff members seemed inexperienced and had great difficulty finding a package for me that was sent in advance. The shower gel bottle was almost empty, which was surprinsing. Other that these little things, the stay was good.

10/10

Exceptional

14 Jul 2024

Ming

Facilities are very new. Staff is friendly and very helpful. The location is very convenient, especially if you are looking to leverage the South railway station during your stay.

Business

8/10

Excellent

30 Jun 2024

Laura

I came to Shanghai for a work trip. I found the location convenient location - near the subway, with a mall across the street with plenty of food options. Room was comfortable and clean.

Business Partner

8/10

Excellent

04 Jun 2024

Jonathan

Everything is just under 5 stars. Good, but not great. I think some rooms could use some rennovation. And a staff member that was bussing tables at the buffet was coughing and sneezing all over the tables/silverware at breakfast one day. I'm sick now 🤒 Aside from those issues, great hotel! Plenty of stores and restaraunts nearby, and even a mall right next door, and Shanghai south tran station is a 15 min walk away.

Business_and_leisure Partner

8/10

Excellent

15 Dec 2023

Shuang-Yi

Excellent facility and location. Front desk not particularly helpful. One of them wont even help call a taxi and suggested a 40 mjn walk.

Leisure Partner

6/10

Pleasant

17 Aug 2023

Verified traveler

Not great for western visitors

Check in was fine. Room was large but hot and couldn’t get the ac working.
Breakfast was aimed at Chinese customers so less for European travellers however I didn’t see any other Europeans in the hotel the entire trip.
Couldn’t get a taxi and no one to help on 3 occasions

Business

8/10

Excellent

30 Jul 2023

Tnay

Staff was helpful.

8/10

Excellent

18 Jun 2023

Thomas Thieu

Overall, the property is fine with the room is dated.

Business_and_leisure Partner

10/10

Exceptional

18 Apr 2023

Sarah

Excellent service. The staffs are very friendly and helpful. I don’t have local phone number couldn’t get a didi account (like Uber). The staff used his personal phone to ordered a car for me.

Business_and_leisure Self

8/10

Excellent

24 May 2021

Verified traveler

Great area , seems modern very much

Location is within walking distance of the train station.

Check in was easy. Room upgrade was given. My only complaint was the breakfast, it was not as good as Pullman Jingan near shanghai station, many choices seemed from the day before, not fresh. The breads, cereals, bread pudding, many of the foods did not taste that good. Just the juices and water was good and the omelet ///

Business

10/10

Exceptional

06 Jan 2020

Melissa

Away for the Holidays

Was very cold but the hotel was super easy to locate and within walking distance from the location I was at.

Very Stylish and being away from home on christmas my only comfort was the room.

Self

6/10

Pleasant

28 Nov 2019

Verified traveler

Don’t go to spa

Had a neck massage at the spa. It wasn’t very good. I asked for neck shoulder massage, but they charged me two times the neck massage which is more than the neck shoulder massage. There was a 20% for in-house guests, however they did not give me the discount, even when I billed it to the room. I went to back to resolve the pricing but was refused at any point I made

Partner

8/10

Excellent

17 Nov 2019

James

Nice Hotel

Nice hotel - would stay again.Location and Restaurants are hard to beat.

Business

10/10

Exceptional

05 Nov 2019

YongHe

nice and friendly hotel to stay, 10 mins walking to metro station. Surroundings are quiet, especially if you are going to take train from Shanghai South station ( no bullet train from this station). The Chinese restaurant inside hotel is yummy.

Friends_and_family Family

6/10

Pleasant

04 Nov 2019

Verified traveler

Nice clean and a good staff , but not nice to stop with the tooth brush

Business Partner

10/10

Exceptional

16 Oct 2019

FN

Hotel is nice and clean. Staffs are Friendly. Breakfast and Lunch Buffet is good. There is a Shopping Plaza and Subway Train Station near the Hotel.

Business Self

10/10

Exceptional

30 Sep 2019

Peter

Warmth and hospitality at its very best !

The front desk reception staff was exceptionally polite and helpful. Its front desk manager Gary He is a natural hotelier. He is always available. Gary is naturally courteous and a wonderful manager at this hotel.

10/10

Exceptional

27 Aug 2019

Citic

Hot water at tub and sink, but not the shower

10/10

Exceptional

01 Jul 2019

Gladwyn

Good place to stay at in Shanghai

Very nice place to stay .
Great food , excellent service and hospitality

10/10

Exceptional

19 Apr 2019

Verified traveler

Nice hotel, excellent experience. Breakfast is beyond my expectations.

Business Partner

10/10

Exceptional

31 Dec 2018

JJ

Clean and comfortable room. Hard time ordering room service as they speak English poorly. The restaurant was pretty good.
One of the waiters gave me rock hard bread for my soup at the Savor restaurant and one of the assistant manager Eric H. caught it on time and gave me soft fresh bread. I hope he gets promoted.

10/10

Exceptional

16 Dec 2018

Philx8

Modern decor in room, good connectivity to Wi-fii all around the hotel including inside the room, luxurious bathroom, great breakfast (western and Chinese), attentive staff

10/10

Exceptional

27 Nov 2018

Verified traveler

The Pullman was amazing! Luxury at an affordable price. Room was spacious with a great view, very clean, and the staff were attentive and helpful. The breakfast is a must! My team and I will absolutely be back next time we are in Shanghai!

Business Self

10/10

Exceptional

26 Nov 2018

Richard

Nothing to complain about. Very nice. Beautiful bathroom, spacious room, good location.

6/10

Pleasant

13 Nov 2018

Yen-ling

Not-so-happy customers

It was all good until the hotel canceled our key cards BEFORE we checked out - the only way to access elevators, our room, executive floor, etc. - causing unnecessary stress just before our departure! Very disappointing!

Partner

8/10

Excellent

13 Oct 2018

Chris

Great Location, clean and comfortable rooms and excellent breakfast (;

8/10

Excellent

11 Oct 2018

K

It was the 4th or 5th time I stayed in Pullman south. Highly recommend for who drives. It’s right next to the highway so it’s super easy.

8/10

Excellent

28 Sep 2018

Joseph

Comfortable rooms & Friendly staffs

Nice bedding and wonderful staffs. Makes you feel like at home.

10/10

Exceptional

25 Sep 2018

Elizabeth

Shanghai south

Great staff, good food and comfortable rooms.

8/10

Excellent

28 Jul 2018

Verified traveler

Excellent experience and great environment. Recommended！ㄝ

6/10

Pleasant

28 Jul 2018

Leg Keg Kitty

Room smells... service staff is not well trained. Don’t know even know what time room service ends.

10/10

Exceptional

27 Jun 2018

Verified traveler

See you soon!

Everything was great!

Family

8/10

Excellent

11 Jun 2018

Verified traveler

Very modern and well laid out Hotel, close to the subway. I would stay again when in Shanghai.

10/10

Exceptional

13 May 2018

Shalom

Very comfortable stay

Love everything about this hotel, from the service to the room. Will stay there again on my next visit to Shanghai. Next to this hotel there’s a shopping mall with a great Sichuan restaurant.

8/10

Excellent

27 Apr 2018

Marie

Nice rooms. Restaurant and food to be improved

The hotel is of a good standard - nice, spacious rooms with good ambiance. Fitness center is good quality. The thing that let the hotel down was the service in the main restaurant and the poor quality of the food at the buffet. Also, the service in the restaurant was TERRIBLE - we had to wait an hour for my meal; a simple chicken breast!

10/10

Exceptional

18 Apr 2018

Verified traveler

Great place for a get away! The hotel feels and smells wonderful

10/10

Exceptional

06 Apr 2018

Der

Location near Shanghai south station, check in two times for 3+1 nights during this trip, excellent quality

10/10

Exceptional

04 Apr 2018

Koon Beng

Excellent stay at pullman

Excellent services and clean environment at pullman. Unfortunately, the location is not that great, off the city center. But good for visitors coming from shanghai south railway station. Definitely a place to revisit when I'm back to shanghai.

Partner

10/10

Exceptional

22 Mar 2018

Verified traveler

The hotel is very sleek and clean. All details are well taken care of. A very nice stay.

10/10

Exceptional

22 Jan 2018

Verified traveler

4Star

GREAT

8/10

Excellent

18 Dec 2017

Hua yong

Location very inconvenient.

10/10

Exceptional

15 Oct 2017

Verified traveler

Nice Experience

I checked in late (midnight) and was upgraded to a suite, which is much more spacious. Everything was good in the suite. Nothing to complain about. Excellent!

10/10

Exceptional

04 Oct 2017

Jerry

Quiet and relatively new clean hotel

Very comfy experience at Pullman Shanghai South hotel. We were told given free upgrade to the executive floor(25th floor) but without the privilege to access the lounge. Rooms are the same setting except the floor difference, if you pay more, you'll get higher floor, that's it. Hotel located in a place a little bit far away from the city center and all the attractions, however, the traffic is convenient. Subway line 1 takes you directly to the heart of the city (People's square), and you can easily transfer to other lines which take you to almost all the attractions you gonna visit. Breakfast was awesome with wide selections combined with western and Chinese food. Service is terrific.

10/10

Exceptional

04 Oct 2017

Kathleen

Excellent service

The service was friendly and impeccable from all the staff. The room was spacious and the fitness facilities great. The breakfast and dinner buffets were wonderful. Look forward to staying here again in the future.

Partner

6/10

Pleasant

29 Jun 2017

Suk Man

I was arranged to a corner room and the room is extremely small. As it is next to the fire hydrant room, i also heard people checking point of duty and it was noisy. There are also different noises from other rooms. Overall speaking, I am disappointed with this hotel.

8/10

Excellent

29 Jun 2017

tony

breakfast was not so good.

Family

8/10

Excellent

26 Jun 2017

MR T

Good Hotel

Nice new hotel, good rooms, not the best location but was in town for a conference at the hotel. Bit far away from the city centre if you're visiting for looking around. Expensive food but pretty good.

8/10

Excellent

20 May 2017

NJ MOM

Nice hotel very good condition

Hotel is new and very nice. Room is spacious and clean. I love how big the bathroom is. This hotel has great facilities. Pool is large, staff is extremely nice. My only complaint is the location. It's not in the central area and very hard to get a cab.

10/10

Exceptional

15 Apr 2017

Michael G. Odenwald SR.

I would stay there again pleasant people that work there and very informative when asking questions.

10/10

Exceptional

02 Apr 2017

Olivier

really good value for money, nothing to fault

Family

10/10

Exceptional

19 Mar 2017

Ashley

Nice hotel for lazy people

This Pullman is so grand and clean. All stuff are friendly and helpful. Love the comfortable bed the most. Enjoy gym time here.

8/10

Excellent

19 Mar 2017

Ben

Value for money property

Well maintained new hotel, next to Carrefour and a mini mall serving food and McD. Around 10 minutes walk to the Shanghai south Train station and Metro, which is based of Line 1 and 3.

20+ minutes jog to the nearby Shanghai Botanical garden for those who needed greenery.

Services were impeccable, especially those manning the executive lounge. Breakfast spread was good as expected with the bottles fresh juices a highlight. Rooms were clean and functional.

Location can be a little far from all action, but that also lower the price of the rooms.

What's bad is the speed of the free wifi, painfully slow, which was surprising in China.

10/10

Exceptional

09 Feb 2017

Katherine

Great hotel

I stayed one night before returning home on the train. The hotel was immaculate and the bed was comfortable. The bathroom is large with a tub. It's a ten minute walk to the metro which is convenient.
However, there is not much in the way of restaurants or shopping in the neighborhood except for a Carrefour next door.

8/10

Excellent

24 Aug 2016

JJC 007

Very nice hotel for business travelers. One challenge is a bit far from center of city.

10/10

Exceptional

16 Jun 2016

Verified traveler

Great

It was great stay. The Chinese restaurants are not good. need to train the waiters.

10/10

Exceptional

01 May 2016

fere

Vary nice hotel the swimming pole also vary nice

The hotel is so nice the room and even the swimming pool is so nice and cline I am so happy to stay in this hotel

6/10

Pleasant

13 Apr 2016

john

Carpets in room dirty, food quality well below standard, eat elsewhere.

10/10

Exceptional

30 Mar 2016

Verified traveler

Great Hotel

Stayed in this hotel for a weekend getaway. Lovely bathroom, comfy bed, reasonable price, great service. Nothing much to do at night in the neighborhood (except for a stroll the supermarket next to the hotel).

Partner

10/10

Exceptional

28 Feb 2016

Sudesh

Nice room, spacious and clean

Great service, close to what I needed, great room layout

10/10

Exceptional

07 Jan 2016

Verified traveler

Great hotel with luxurious rooms and very friendly staff. Would definitely stay here again!

8/10

Excellent

17 Dec 2015

Verified traveler

It is a very nice hotel, clean room and staff is helpful.

10/10

Exceptional

09 Dec 2015

Kevin

close to Shanghai South Railway,
Some what difficult to navigate from metro to hotel
Possible suggestion, to make a map available indicating,
Metro, exits to Pullman Hotel, and return. Very easy to get lost!
( more than once )

10/10

Exceptional

21 Nov 2015

Donald

Great hotel very large rooms clean great staff

8/10

Excellent

21 Nov 2015

Verified traveler

Nice hotel

Good rooms
Staff fine
Food - average.
Denied breakfast despite paying Expedia. Then retreated after showing the booking. Was unpleasant at the beginning.

8/10

Excellent

19 Nov 2015

Teresa

Great hotel but a little bit far from the downtown area.
Mary, the Hotel manager was helpful.

8/10

Excellent

09 Nov 2015

Terry

Good hotel, but poor location, expensive breakfast

The hotel is well out of the way, it was difficult to get a taxi there, but very nice once I got there.
Was shocked at the price of breakfast when I checked out.

10/10

Exceptional

23 Oct 2015

Mr Mohamed

Wonderful place to stay!!!

I had stayed six days from September 28 and really enjoyed my stay!!!
Hotel has the best facility you can expect from four or five star hotel with great location and good landscape surrounding the Hotel. Carrefour, Costa coffee, Pizza Hut, KFC, McDonald and many other restaurants including Chinese, Japanese and Western restaurant are within 50 to 200 Meter from the hotel
For the main shopping centres you need to take metro line one for three stops to XuJiaHui and that's the only negative side of the location

10/10

Exceptional

17 Oct 2015

Michelle

Pleasant stay

Hotel is clean and new. Service was attentive. And staff was nice and friendly. Food at breakfast was great, alot of selection and the manager there was efficient. We also tried the Japanese restaurant there but food was just ok not authentic, i will say... There is really nothing around but for a business trip, its more than enough. Wil come back again.

10/10

Exceptional

19 May 2015

Ramin

Very nice property and neat rooms.

I loved the fact that down the bulding is costa cafe and McDonalds. Also is at a walking distance to subway.

8/10

Excellent

03 May 2015

Verified traveler

Valuable hotel

Very clean and nice condition of the hotel. Valuable price. Will stay at this hotel when I come to Shanghai again

Family

8/10

Excellent

18 Mar 2015

Stefan

good value for money

short stay, late Arrival, but friendly and efficient staff

10/10

Exceptional

07 Mar 2015

Silvia C.

Nice hotel but location is far from downtown area

I personally enjoyed my stay at the hotel, the room was relatively big and the staff was super friendly and helpful, they all could speak english so that's bonus. The only downside would be the location, it is quite far from downtown area but other than that great hotel and i would def recommend to a friend.

8/10

Excellent

10 Feb 2015

Hassan

Good

Everything was good - area not very central but very convenient located for my meetings and from Qingdao airport/ train station. Only negative point is the training of the staff, be it at check out or concierge (not really one)

10/10

Exceptional

12 Sep 2014

Steve

Excellent

This hotel is immaculate. The buffet food was great. The rooms were incredible clean, large and modern. The staff where very helpful, check out was a breeze!

I'm just disappointed I didn't get time to check out the pool!

8/10

Excellent

05 Apr 2014

B

New Hotel. Everything is new and clean.

Love to stay there. Staff is friendly. All of them in the lobby can comminicate in English.

10/10

Exceptional

20 Apr 2026

JIA-YANG

客房乾淨整潔

Business

10/10

Exceptional

18 Mar 2026

Fredrik

It was a really good breakfast!
Great room!
Close to metro!

Self

10/10

Exceptional

11 Jan 2026

Sungsu

역시 풀만

10/10

Exceptional

03 Dec 2025

Damien

Very nice room, comfortable, located near a big subway station and to a mall with good restaurants

Business

10/10

Exceptional

26 Oct 2025

Maarten

I always like the Pullman Xuhui as it is perfectly located between Pudond and Shanghai Hongqiao International Airport/Train Station. Great rooms, spacious etc. The lack of a bar is a pity though...

Business

8/10

Excellent

02 Jun 2025

TOSHIMITSU

少し古さを感じさせるホテルですが、敷地内にセブンイレブン（22時閉店）やマクドナルドがあります。
徒歩5分の場所に6階建てのショッピングセンターがあり買い物や食事に困りません。そのショッピングセンターから上海南駅に直結しています。

ホテル内にはATMもあります。
朝食は普通に美味しいですが、和食はありません。

上海の中心街まで地下鉄2本で約30分かかるので観光で使うホテルではないように思います。

現地決済を選びましたが、2泊約4万5千円のところ、デポジットで約2万5千円をプラスした、約7万円をカード決済されました。
チェックアウト10日後にきちんとデポジット分は戻ってきました。

禁煙ルームでタバコ臭はありませんでした。「喫煙したら約1万5千円を請求します」と書いてあるアクリルスタンドがありました。

フロントやレストランの従業員さん達は全く愛想がありませんが、中国では上の対応です。

Leisure Self

10/10

Exceptional

21 May 2025

Verified traveler

Very good，good service and nice staff

Friends_and_family Friends

8/10

Excellent

13 Mar 2025

Verified traveler

整體還算可以

房間大，櫃檯人員有些冷漠，但很感謝離店時幫忙代叫去機場出租車的服務員大哥，用一個溫暖的笑容送我上車，算是劃上不錯的句點。

Business

8/10

Excellent

29 Sep 2024

OFFSHOREWIND

다 좋은데... 모기가..

기본적인 객실 상태는 좋았는데, 모기가 들어와서 잠을 좀 설쳤습니다...

Business

10/10

Exceptional

04 Jun 2024

Yi Ki

Friendly service, excellent breakfast with a variety of choices from Chinese food to western food. Well maintained facilities.

Business

10/10

Exceptional

04 Jun 2024

Verified traveler

A Nice hotel

It’s the second tome that I stayed in this hotel. Everything was nice - service, breakfast, cleanliness. And the facilities are well maintained.

Business

4/10

Poor

21 Apr 2024

Osamu

I could not receive any amenities at the check-in, but the others received. At the Chinese restaurant, I was served the tea when I ordered meals.

Business Self

10/10

Exceptional

02 Apr 2024

Hosik

가성비 좋은 호텔

방이 넓고 깨끗합니다. 시설이 좋고 아침식사도 매우 좋습니다.

Business

2/10

Poor

25 Mar 2024

Hock Leong

This hotel provided me very unpleasant experience.

This hotel gave me a very unpleasant experience. After checking out, I called for a ride-hailing service. Since I had to wait for 12 minutes, I wanted to find a place to sit and wait. Incredibly, the vast hotel lobby had no sofas. Naturally, I looked for a table in the lobby about ten steps away. As soon as I sat down, a waiter came over with the menu. The waiter gave me a disdainful look, indicating that I had to order something, or else I had to leave. It's not like I couldn't afford a cup of coffee, it's just that the attitude of the waiter was really disgusting. When I went to the front desk to complain, they didn't seem to care either. This attitude simply does not treat guests staying at this hotel as guests.

I stay at five-star hotels in Shanghai for one or two weeks almost every month. Since my company just moved nearby, I wanted to experience this hotel this time. The result is that even if other hotels are further away from my company, I will definitely not stay here unless absolutely necessary.

Business

10/10

Exceptional

07 Mar 2024

FENG

It's just good without doubt! I will definitely choose this hotel again if I could.

8/10

Excellent

05 Dec 2023

SHU-MIN

便利舒適的飯店

住宿地點環境舒適，離地鐵站不遠約10分鐘腳程。隔壁有一個商場，用餐很方便。唯一可惜的是商場的家樂福撤掉了。

另外行政樓層無法使用也是很可惜。繳了房費還是要在一樓大廳及餐廳用餐，應該在訂房時加註，免得入住後才告知的困擾