Hilton Garden Inn Shanghai Caohejing Hi-Tech Park

China , Shanghai
Shanghai, 509 Caobao Road, Xuhui District
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50 reviews shown

6/10

Pleasant

06 Sep 2019

Verified traveler

The people at the front desk weren't particularly friendly and their english was poor. The room hardly had any outlets and no USB ports. They haven't seemed to update their property in 30 years. I was very unsure about the potability of the water and even though the room was spacious, it was just very outdated

Business Self

10/10

Exceptional

26 Mar 2019

CHIA HSUAN

Nice hotel with good price

Very nice and cozy hotel.

6/10

Pleasant

19 Aug 2018

Gemma

Not a good room this time

This was my second stay in Ramada hotel. The first one was good that's why I decided to stay here again. Unfortunately, this time I was placed in a room next to the staff room. I guess this is where they store all the toiletries and towels for the guest rooms. During my stay, especially at night and early morning, I could hear noises from the staff room. I was very much disappointed with the room that was given to me.

8/10

Excellent

29 May 2018

Verified traveler

Clean and quite hotel next to caohejing hi tech park. Good value and location for business trip around that area. Will stay again.

8/10

Excellent

07 Nov 2017

Jean-Pierre

Hotel rooms are a bit used up and need renovations

The hotel room condition is getting a bit used up; in the slow process of renovating the rooms

6/10

Pleasant

19 Aug 2017

Verified traveler

Convenient shuttle bus to High Tech Park

The hotel has shuttle bus service to CaoHeJing High Tech Park every morning. The reason I chose this hotel.
In the hotel lobby it needs more couch/sofa/seat in the lobby for guests. There are only 5 seats available. While I was there for 3 days I could not find a seat every day.
Going into the room, it's too dark in the hall way. In the room, the door latch is broken. The room is not spacious. There is no convenient stores nearby. I had to walk several blocks away 10+ minutes to eat and shop. The price is reasonable.

8/10

Excellent

30 Jul 2017

Verified traveler

No mall within walking distance. A 5~10min walk to Sunway station. Food in restaurant is typical hotel food. Room is abit old fashion and dark.

6/10

Pleasant

10 Dec 2016

kunal

food quality is very bad lot of oil and smell in the food, if you are vegetrian then its very difficult stay in the hotel

6/10

Pleasant

31 May 2016

Tiong Yong

Normal

The front desk service was not informative and proactive.

8/10

Excellent

30 May 2016

Sean

Good Business Hotel

The free upgrade was a pleasant surprise. The surrounding is quite inconvenient if not because it's business travel. There is one subway station nearby that can take you to more crowded area quickly, but no stores or restaurants nearby. Other than that, it's all good.

8/10

Excellent

29 Apr 2016

Shiqin

Lovely stay next to the exhibition center

Close to the exhibition hall. Food everything was available.

8/10

Excellent

27 Apr 2016

Verified traveler

Good for biz travel in the area.

A short stay of two days left me with an impression of sufficient hotel for biz trip.

10/10

Exceptional

22 Jan 2016

Verified traveler

RECOMMENDED

Was there for business and the condition of the room are acceptable and staff services are great. Wifi connection are acceptable. Nothing much to complain other than check-in/out have to be done in Building A which you have to walk over if the room is in Building B.

10/10

Exceptional

15 Oct 2015

JONG HO

very good stay of 2 nights

i will be back for next visit.
reasonable rate and good facility
but just wi-fi made me confused during my stay

8/10

Excellent

28 Sep 2015

Toby

Business hotel with excellent wifi and ok location

If you are travelling around by the metro, this hotel is good value for money. About 20mins walk to Caohejing station with easy ride to Xujahui for food and shopping.

8/10

Excellent

01 Jul 2015

Verified traveler

Very nice review

The hotel and staff was very nice. Everyone was accommodating during the reservation process as our days kept changing. The room was a little outdated, but comfortable. The carpet was in need of replacing!

Partner

6/10

Pleasant

18 Apr 2015

Verified traveler

Rooms just OK, in need of updating. Drinks at bar grossly over priced. Gym equipment was up to date.

8/10

Excellent

26 Oct 2014

Verified traveler

Nice value

Hotel Gym was out of commission. Overall a good value

8/10

Excellent

17 May 2014

Brent

Above and Beyond

The hotel was perfect for business if you need to stay in/around the tech park area. When I arrived at the hotel for check-in, they didn't have any non-smoking rooms in my room class or the one above it left. The check in assistant went to speak to the manager and, in the end, the hotel upgraded me to a suite so that I could have a non-smoking room. It took a bit of time upon arrival but they made it work and were really considerate about it. I'd stay here again as my company's office is in the area and it's a nice hotel.

8/10

Excellent

22 Sep 2012

V K Batra

nice experience staying @ RAMADA !!!

comffortable stay !!!

10/10

Exceptional

16 Aug 2012

Ric

Great place to stay in Shanghai

Highly recommend. Very comfortable. Friendly staff. Everything you need in one place. Clean rooms and common areas.

8/10

Excellent

02 Jun 2011

Chris

Good value in Shanghai

Excellent business hotel, rooms are clean and comfortable. Restaurant good - service a little slow, but good quality food.

8/10

Excellent

21 Apr 2011

Reza

My stay in Shanghai 2011

I lke the hotel it was very nice. It was close to the freeway. Not much to see walking around the area of the hotel. I did have one problem. They told me when I check in that my rate did not include breakfast each day. It took some work calling Expedia but they handled it. The breakfast was a great way to start each day. Good hotel for the price. I would recomend it. Just make sure youi have proff of breakfast each day. I liked getting 2 bottels of water in my room each day.

6/10

Pleasant

24 May 2010

Verified traveler

Poor management ruins an adequate hotel

This is a perfect example of how poor management can ruin an adequate hotel. I requested an early check-in at 07:30 and they warned the room wouldn't be ready so I'd have to have a temporary double. Fine, but neither the internet or phone in the room worked, there were dirty tissues under the table and the hot water was being turned off at 10:00. The manager explained they'd recently been refurbished but it seemed like it was still underway. I was offered another temporary room, but asked instead to be given my room even though it hadn't been cleaned yet. I was given room 537 but it took me a while to find it because the signs only showed rooms up to 530. The room stank of cigarettes even though it was supposed to be non-smoking, and the bedside light didn't work because the wiring was hanging out of the wall. All of these issues were reported but nobody seemed organised enough to do anything about them.

8/10

Excellent

22 Jan 2020

WAI YEE WINNIE

Breakfast cut off time too early 10am

Business

8/10

Excellent

17 Dec 2019

Kaz

繁華街から2-3キロある感じで外出にはタクシーが必須。ホテル内レストランで食事したがそれほど高くもなく　満足している。

Business Self

8/10

Excellent

03 Nov 2019

Shihan

寢具能安心好眠，浴室寬敞舒適！

浴室環境舒適，窗戶能夠露出陽光，服務人員的環境維護非常好！床很好！寢具舒適，客房服務人員細心的整理還貼心的準備小點心，很棒！

Business

8/10

Excellent

07 Oct 2019

Roby

剛身體不適，此酒店位置寧靜舒適，確實非常好。不過，竟然今早0900至1100沒有水供應，確實講不過去。希望管理層好好安排保修時間，以減低對忠心顧客的影響。

Leisure Partner

8/10

Excellent

22 Jul 2019

SHUNSUKE

駅から程近くの大型ホテル

朝食のレパートリーはなかなかです。中華、エッグスペース、ソーセージ、ベーコン、サラダ、点心等、偏食の私も好きな食事を好きなだけ楽しめました。
wi-fiもそこそこ館内全域で使用可能です。
喫煙者には申し訳ないですが、たばこは外のみというのも快適です。
館内には和食レストランも有り、日本食が恋しくなった際は如何でしょうか？

8/10

Excellent

21 Apr 2019

Verified traveler

部屋のSafety Boxがチェックインした時不具合で使用できず、交換してもらった。　シャワー室の扉の開きがイマイチでフットマットが置けない。

Business Self

8/10

Excellent

25 Mar 2019

HAEBONG

상해출장

출장가서 머물기에는 부족함이 없는 듯 합니다.

10/10

Exceptional

02 Mar 2019

HYUNJUN

매우 나이스한 호텔

깔끔하네요 좋았습니다 출장호텔로 더할나위없이 굿쟙

10/10

Exceptional

25 Jan 2018

Wai Sing

Hotel provides excellent customer experience !

I stay in this hotel for most of my business trips in SH over last 2 years.
The location is not so good (10 mins walk to Metro) and is with very few shops/resturants nearby.
However this hotel is with a great team and could provide an excellent customer experience to me.
Most of their staff are friendly, nice and with strong customer care mind-set. They cover the staff from the reception lobby, the bar, the resturant on the 2/F and also the Chinese resturant.
Following these two years on-and-off stays in the hotel, most of them have become my friends.
Would use this platform to express my sincere apppreciation to those I know their name (and also those I had not asked their name). They are Mandy, Martin, Zan, Penny, Danny, Eric, Rex and Ivy in the Lobby; Peter (the Chief), Larry, Eva and Michelle in the 2/F resturant. What a great team !

6/10

Pleasant

03 Dec 2017

Westhammer

Except for the receptionist, all employee cannot speak English. Foreigner is difficult to stay in the hotel. It looks like domestic hotel.

10/10

Exceptional

21 Oct 2017

Yaowen

Great experience and staffs with smiling faces

10/10

Exceptional

17 Oct 2017

Koala

很好的酒店

起初不是抱很大的期望入住，可喜的是周邊環境尚算平靜，服務周到，房間整潔寬敞。離地鐵站頗近，酒店門口已是公交站。總言之，是一次非常愉快的住宿體驗，下次會優先考慮入住。

4/10

Poor

25 Jun 2017

Danny

Room facility is just at acceptable level

1. There is no power socket for charging mobile phone and laptop on table.
2. The room lighting is too dim and you need to manually switch on each light so that you have more light.
3. There is a small appliance outside washroom but it's nearly dropping off from the power socket.
4. The air-con is set at 26'C and it's quite stuffy. You need to adjust to 16'C to feel more comfortable.
5. The TV is too small and far away from the bed. You can't watch TV clearly while you're on bed.

6/10

Pleasant

18 May 2017

Verified traveler

到達 check-in 先知被安排在舊大樓，要再走出外面找，比較麻煩。走廊燈光微弱，行走時要小心。房間比較小，電視亦較舊。幸好尚算整潔，職員態度亦友善。

2/10

Poor

14 Apr 2017

LEE

訂2間房說EXPEDIA只有一間記錄. 刷我一間櫃台價退我EXPEDIA原訂便宜的房價, 這算什麼

訂2間房說EXPEDIA只有一間記錄. 刷我一間櫃台價退我EXPEDIA原訂便宜的房價, 這算什麼服務, 飯店還EXPEDIA誰的錯為何要消費者自己負擔.

4/10

Poor

04 Apr 2017

Verified traveler

Winziges Zimmer im Nebentrakt mit schimmligen Fuge

Ich war im Nebentrakt untergebracht, der wohl ursprünglich nicht zum Hotel gehört hat.

Das Zimmer war winzig, es gab nichtmal ausreichend Platz, um den Koffer zu öffnen. Das Zimmer niedrigster Kategorie hat somit nichts mit dem dort abgebildeten Foto zu tun!!

10/10

Exceptional

04 Apr 2017

Verified traveler

寧靜又整潔的酒店

自動升級為商務套房，員工 James 服務好又很貼心。

Family

8/10

Excellent

25 Mar 2017

Chun Bong

2樓的房間沒有指示牌，很難找

6/10

Pleasant

12 Mar 2017

Verified traveler

It is an okay hotel for the price. The rooms are clean but aged. The bathrooms are dark and can benefit from a refresh. The 2nd building of the hotel is very strange. It is disconnected from the main building and has no security what so ever. Anyone can just walk in and get onto guest floors.

10/10

Exceptional

07 Feb 2017

Wai Sing

Excellent Customer Cared Hotel

The staff in this hotel are great, friendly, customer cared and helpful.
i have come across serveral staffs in this hotels and most of them can provide excellent customer experience to me.
They include Christ, Mandy, Zan, Panny, Danny and Ivy in the reception lobby.
On topy the staff in the western restaurant are also great including Mark (the manager), Tenna, Peter (The Chef) and Ronnie.
I highly recommend this hotel

10/10

Exceptional

02 Jan 2017

I-Wei

飯店環境整潔及服務都很好

飯店環境整潔都不錯,離地鐵近
服務人員都很客氣,都是笑臉迎人
值得推薦,下次再去上海一定會優先選擇

Family

2/10

Poor

26 Nov 2016

Ayhan

Wrong management poor reception

I paid for suit room but they let me have it as first in other building but very bad room,

While booking, especially inform to stay in Building A which is really hotel other building is for something like other things but not hotel

8/10

Excellent

24 Oct 2016

Verified traveler

Zeer behulpzaam

Zeer vreindelijk geholpen. Was zeer vroeg aanwezig mocht toch al gebruik maken van mijn kamer. Echt perfect als zakelijke reiziger

8/10

Excellent

20 Oct 2016

peng

与预定房型不一致

预定的单间大床，但是办理的是标准间，并且标间床非常的小，下次不会选择这个酒店

10/10

Exceptional

30 Sep 2016

CHIH-CHANG

Great stay

Great

10/10

Exceptional

15 Aug 2016

Verified traveler

Cost VS performance perfect.

Front desk manager upgraded my standard room to biz room and serviced me breakfast.
This is my second time using this hotel and I am happy to use it again we I travel to Shanghai.
Thanks