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City Heart Motel Warrnambool

Great Ocean Road - VIC · Australia

Spence Street, 4View location

9.0/10Excellent323 Reviews
Cleanliness9.2/109.2
Service9.2/109.2
Comfort8.6/108.6
Condition8.2/108.2
Neighborhood8.8/108.8
Value8.0/108.0
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About City Heart Motel Warrnambool

There are a total of 18 guest rooms on the premises. Clients may take advantage of the Wi-Fi connection throughout. Visitors will appreciate the 24-hour reception. Common areas are suitable for wheelchair-disabled people. City Heart Motel Warrnambool provides parking for guests' convenience.

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A stay at City Heart Motel places you in the heart of Warrnambool, within a 10-minute walk of Albert Park and Warrnambool Shopping Centre. This motel is 0.5 mi (0.9 km) from Warrnambool Art Gallery and 0.6 mi (0.9 km) from Warrnambool Botanical Gardens.

Make yourself at home in one of the 18 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

The front desk is staffed during limited hours. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until anytime
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No elevators Professional property host/manager Pets not allowed Service animals are allowed

Important information

  • Special Instructions
    The front desk is open daily from 1:00 PM - 6:00 PM. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher and a smoke detector
  • Minimal age
    18
  • Spoken Language

    English

Nearby attractions

Albert Park 0.6 km / 0.4 mi
Warrnambool Shopping Centre 0.6 km / 0.4 mi
Warrnambool Art Gallery 0.8 km / 0.5 mi
Warrnambool Botanical Gardens 0.9 km / 0.5 mi
Reid Oval 1.1 km / 0.7 mi
St John of God Warrnambool Hospital 1.1 km / 0.7 mi
Middle Island 1.1 km / 0.7 mi
Warrnambool Visitor Information Centre 1.4 km / 0.9 mi
Icon Cancer Centre Warrnambool 1.4 km / 0.9 mi
Flagstaff Hill Maritime Village 1.4 km / 0.9 mi
Lake Pertobe Adventure Playground 1.8 km / 1.1 mi
Warrnambool Racecourse 1.9 km / 1.2 mi
Warrnambool Beach 2 km / 1.2 mi
Mini Golf by The Sea 2.2 km / 1.4 mi
Warrnambool Golf Club 2.8 km / 1.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 18
  • motel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Late Check-out
  • Wi-fi
  • Smoke detector
  • Toaster
  • BBQ facilities
  • Grill/BBQ
  • Towels and bed linen
Show 3 more facilities & services
  • Smoking area
  • Printer
  • Early Check-in
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • APARTMENT TWO BEDROOMS ONE BATHROOMAPARTMENT • TWO BEDROOMS ONE BATHROOM • 2 Bedrooms • 60 m²APT.1W-B2
    APARTMENT TWO BEDROOMS ONE BATHROOMPhoto unavailable2 photos

    City Heart Motel Warrnambool

    APARTMENT TWO BEDROOMS ONE BATHROOM

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    60 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width, 2 × Single bed 80-130 width
    Bedrooms
    2
    Room type
    APARTMENT
    View / characteristic
    TWO BEDROOMS ONE BATHROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.1W-B2

    Room amenities

    • Living room: 1
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ONE BEDDOUBLE • ONE BED • 1 Bedroom • 40 m²DBL.1B
    DOUBLE ONE BEDPhoto unavailable1 photo

    City Heart Motel Warrnambool

    DOUBLE ONE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    40 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.1B

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXETWIN • DELUXE • 1 BedroomTWN.DX

    Photos are not available for this room type.

    City Heart Motel Warrnambool

    TWIN DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about City Heart Motel Warrnambool

9.0
Excellent
323 Reviews
Cleanliness
9.2 /10
Service
9.2 /10
Comfort
8.6 /10
Condition
8.2 /10
Neighborhood
8.8 /10
Value
8.0 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
05 Jun 2026
Catherine
Rooms clean and beds very comfy with the lovely touch of providing plates and cutlery in the room along with the tea and coffee
Also walking distance to nearby shops and restaurants
Friends_and_family Family
8/10
Excellent
27 May 2026
Anita
The motel was easy to find but no one at reception, Which if there had been problem no one to help. Limited parking. Bed was comfortable. Shower nice and hot. A bit noisy.
Partner
10/10
Exceptional
19 May 2026
Donald
I have been traveling for 7 weeks and have stayed in 14+ hotels in N.Z. and OZ. None of them have made a greater effort to make me comfortable than City Heart, admittedly a modest, affordable 16 room place in Warrnambool. The bed was super comfortable, when you turned on the hot water, you got hot water and —— wait for it —— the T.P. was actually soft, almost plush!
Self
10/10
Exceptional
07 May 2026
Marion
Fantastic location opposite main shopping strip and Maccas. Very pleased to see small touches that make the stay comfortable. Eg, curtains were attached to side of window frame so lights at night dont bother us whilst sleeping, night light in bathroom, plates, cutlery and microwave for easy meals. Toaster. Key access was easy. Although close to main road the room was quiet. Smart tv a bonus. All in all, a pleasant stay.
10/10
Exceptional
22 Mar 2026
Darrren
I can’t complement this accommodation enough. Please don’t hesitate to arrange your stay here. Either overnight or for longer. Very comfortable. Tucked away slightly from other accommodation but convenient for local shops, cafes and restaurants. The attention to detail of amenities is 2nd to none… all that you would hope for and more. Also the bed there. I want one. Thank you. Son and Mum
Family
10/10
Exceptional
26 Feb 2026
Linda
Excellent stay. Accommodation was faultless. Exceptionally clean, great location and added bonus of complimentary upgrade. Spacious and comfortable. Delightful staff. A shame we were only able to stay for one night.
Partner
10/10
Exceptional
22 Feb 2026
Gepke
Nice place to spend a night.
Partner
10/10
Exceptional
20 Feb 2026
chris
Clean room and quite locations, super friendly.
8/10
Excellent
15 Feb 2026
Jennifer
Room was dated but very clean and comfortable
Business
8/10
Excellent
19 Jan 2026
Belinda
Perfect location
Wonderful thoughtful finishing touches to room; even a hot chocolate sachet!
First time stay
Won’t be the last
Thanks :)
Leisure Family_with_children
10/10
Exceptional
02 Dec 2025
Simone
Great motel. Central location, clean, cosy , easy check in and out. Have stayed before and will stay again 😊
10/10
Exceptional
27 Nov 2025
Rowan
Nice cosey spot and very close to main shops. The staff were also very nice.
Leisure Partner
10/10
Exceptional
13 Nov 2025
Frank
Room was very clean and staff member, Felice was great.
Business
10/10
Exceptional
11 Nov 2025
Zixuan
Room is wonderful! Realllllly clean and cozy! Even out of my exception! Stuff are kind and friendly. And it’s quite at night which made us a good sleep! Strongly recommend!
Leisure Friends
10/10
Exceptional
29 Oct 2025
Isaac
The hotel was clean. Everything was nice. Everything was good.
Leisure Partner
8/10
Excellent
29 Oct 2025
Loraine
Place was spotless and amenities provided are superb. Will recommend and location is very close to town centre.
Leisure Partner
10/10
Exceptional
16 Oct 2025
Pierre Yl

Comfy bed n mattress

Very comfy bed n mattress
Business
10/10
Exceptional
15 Oct 2025
Pierre Yl

Best comfy bed in Warrnambool

Nice n comfy bed n mattress. Half of facilities has been upgraded. However, ceiling n mirror lights needs to update to matchbthe rest of modern furniture .
Business
10/10
Exceptional
14 Oct 2025
tracey
Exceptional.. great room.. fabulous host
Friends_and_family Family
10/10
Exceptional
25 Sep 2025
Michael
We checked in late but it went smoothly and we really liked the place. Very clean and comfortable.
Friends_and_family Family
10/10
Exceptional
14 Sep 2025
Michael
Do yourself a favour & stay here! I’ve stayed in many Warrnambool Motels for work & this place is not only a great stay. It’s also sensational value!!
Business
10/10
Exceptional
23 Aug 2025
Diana Cristina
We love it
Leisure Family
10/10
Exceptional
09 Aug 2025
Tamara
Close to the main road but not on it so wasn’t noisy
Leisure Self
10/10
Exceptional
05 Aug 2025
Colin
This Motel is always my first preference when staying in Warrnambool. It is a great spot on a good location with great staff.
Business
10/10
Exceptional
31 Jul 2025
Paul
Great room, very clean, spacious and good value.
Partner
8/10
Excellent
10 Jul 2025
Cheryl

Comfy enough

Upon arrival, office was closed, so I had to ring for a code to get room key out of a key safe as they had my wrong phone number so I didn't receive the text.
Bed was comfortable. Rooms were clean (besides someones sock left behind) Could certainly do with a little updating. In a great location though
Friends_and_family Family
8/10
Excellent
01 Jul 2025
Sean
Nice, clean and comfortable. Centrally located and convenient to get anywhere in town.
Business Self
10/10
Exceptional
04 May 2025
Leon
Very comfortable and great location
8/10
Excellent
11 Apr 2025
Simone
Great hotel
Family
10/10
Exceptional
07 Apr 2025
John
Good stay..thanks
Leisure Partner
10/10
Exceptional
05 Apr 2025
John
Great place to stay..Thanks
Leisure Partner
8/10
Excellent
01 Apr 2025
Anthony
Good stay. Close to CBD.
10/10
Exceptional
25 Mar 2025
Jaimin

Great service

Super excellent service, everytime. Keeping the bar higher.
Business
10/10
Exceptional
25 Mar 2025
Jaimin

Unbeatable service

Amazing service. Organized after-hours check-in without asking, when I was running late. Clear communication withvtext message.
Great service, Rob.
Business
10/10
Exceptional
19 Mar 2025
Elizabeth
Great hotel for a one night stay, staff very friendly.
Partner
8/10
Excellent
21 Feb 2025
Verified traveler
Quiet location off of main highway and close to city centre. Clean and comfortable rooms.
10/10
Exceptional
31 Jan 2025
Jaimin

Would stay again

Would stay again. Very friendly staff.
Business
10/10
Exceptional
26 Jan 2025
Rohan
Clean and comfortable room.
Leisure Family_with_children
8/10
Excellent
23 Jan 2025
GREG
Clan and neat.
8/10
Excellent
19 Jan 2025
Graham
Close to all the popular shopping areas of the Town.
8/10
Excellent
12 Jan 2025
Brendan
Rob was pleasant and helpful.
Good short stay accommodation.
Would love to see a small kitchenette were the cupboard was and cupboards under the main bench.
Some where to hand a beach towels would be great.
We were happy enough and would stay there again.
Leisure Family
8/10
Excellent
06 Jan 2025
Ankur
Overall stay was good. The room was nice and clean.
I felt hot and sweaty while sleeping. I think, the aircon in family room was not able to cool the temperature enough as it should.

Special thanks to Rob and Jenny for arranging our early stay due to movements between motels.
Leisure Family_with_children
10/10
Exceptional
03 Jan 2025
Angela

Stay after Great Ocean Road adventure!

Loved our stay! Speaking clean, perfect location with all necessities. Would stay again!!
10/10
Exceptional
28 Dec 2024
Birendra
Good service , nice and specious room , clean
Business_and_leisure Partner
10/10
Exceptional
22 Dec 2024
Kaila
Very clean and cosy accomodation for the night when travelling. Check in and out was super quick and easy too.
Leisure
10/10
Exceptional
02 Dec 2024
Harry
Easy check in. Nice quiet place. Fair price. Would stay here again
Leisure Partner
10/10
Exceptional
02 Dec 2024
Christopher
As described pleasant stay
8/10
Excellent
04 Nov 2024
David
It’s convenient location to everything in and around town yet very quiet and comfortable. BYO breakfast unless you want to eat out each morning.
10/10
Exceptional
04 Nov 2024
Daniel
Stayed a couple of nights with my young family. We were very happy with the accommodation. The rooms are kept very clean which is the biggest thing for me, especially when you have young children. Great budget accommodation.
Family
10/10
Exceptional
26 Oct 2024
John
Was a nice, clean and quiet place with a great room full of all amenities I could need
Leisure Self
10/10
Exceptional
17 Oct 2024
Jaimin
Comfortable with easy access to city center
Business
10/10
Exceptional
11 Oct 2024
Jaimin

You will be taken care of

Good staff, who gave me options to choose a few rooms from. Really liked the care. Awesome.
Business
10/10
Exceptional
06 Oct 2024
Terry
Friendly service at check in
Leisure Partner
10/10
Exceptional
03 Oct 2024
Ian
Did the job. Would stay again
8/10
Excellent
30 Sep 2024
Sheila
The room was clean, comfortable and we had enough space to move around with our luggages. We appreciate the extra towels and blankets provided which made it really convenient for us during our stay.
Just be mindful that reception is only available a few hours in the afternoon but otherwise, the check in and check out is seemless and we would stay here again.
Leisure Family
10/10
Exceptional
13 Sep 2024
Rebecca-Lee
Nice
Leisure Self
10/10
Exceptional
09 Sep 2024
daniel
The Motel is just fine - the weather was terrible. Can't blame the motel operator for that. Unasked for upgrade a nice touch.
Business
8/10
Excellent
07 Sep 2024
Jennie
We were impressed with staff who were friendly. Our room was very comfortable and clean. We would stay there again.
Leisure Partner
10/10
Exceptional
03 Sep 2024
Dale
Very happy with my stay. Well priced & convenient.
Business Self
10/10
Exceptional
27 Aug 2024
mathew
We arrived about 50min before check in was available and thought try our luck see if was possible to check in early. We weren't fussed if wasnt possible but they allowed us to check in early and they upgraded our room which was much appreciated.

We only stayed the one night but would stay again in future all staff were well mannered and easy talk to.
Leisure Family_with_children
6/10
Pleasant
25 Aug 2024
Verified traveler
Would be happy to stay again. Good location. Good offering for the money
Business
10/10
Exceptional
08 Aug 2024
Brian
We stayed just one night but the place was nice & cosy and very essential, host was really nice.
Leisure Partner
10/10
Exceptional
04 Aug 2024
Faye
It was great in all aspects
Leisure Family
10/10
Exceptional
28 Jul 2024
MASAYA
It is very clean and neat room.Very convenient to the city centre by walk. Very easy and fast check-in process. Will stay again definitely Highly recommended.Thank you for extra towels.
Leisure Self
10/10
Exceptional
24 Jul 2024
Michael
Prefer someone at reception.

Room quiet and comfortable.
Leisure Self
10/10
Exceptional
23 Jul 2024
scott
Hidden Gem 10/10
Business
10/10
Exceptional
20 Jun 2024
Christopher
Our stay was very smooth transaction,communication was immediate and imformative. The room was really clean and comfortable. It was one of the better motels we have stayed at in Warrnambool.We would choose to stay there again.
Leisure Partner
10/10
Exceptional
20 Jun 2024
warwick
great service clean very comfortable will come back next time and very quiet
Business
10/10
Exceptional
15 Jun 2024
Simon
A comfortable and clean place to rest before the long trip home
Business Self
10/10
Exceptional
12 Jun 2024
James
Great budget accommodation
10/10
Exceptional
06 May 2024
Unal
I’ve been in to many different hotels but this hotel it was the best location and cleanest with great price thanks
Leisure Family
10/10
Exceptional
28 Apr 2024
Robin
The property doesn’t look like much on the outside but the rooms are VERY clean. They take pride in adding extras like earth friendly and natural soaps and shampoos. They have extra towels in the rooms, along with a coffee maker, refrigerator and microwave. They even put wine glasses in the room along with a wine opener. It’s the little straw that they do that you can tell they take pride in their rooms. Parking is a bit strained but they have a great late check in system. There is no elevator and we had an issue with someone in our group not being able to get up the stairs and even with our late check in they went above and beyond to change our room with no hesitation and friendly service. In this area it is all motels and not hotels and I highly recommend this one.
Leisure Family
10/10
Exceptional
26 Apr 2024
Daren
Love staying at this motel, the rooms were clean and in very good condition. Great location and walking distance of all amenities.
Leisure Self
10/10
Exceptional
23 Apr 2024
Michael
Great location, quiet, easy walk to nearby restaurants, clean, comfortable bed, great shower, Netflix!! and everything in the room works. Would definitely stay there again.
Leisure Self
8/10
Excellent
12 Apr 2024
Sharon
Very clean with everything we needed for our stay. Very convenient for shops and restaurants and we will definitely consider visiting again.
Leisure Partner
10/10
Exceptional
08 Apr 2024
Cameron
An older property, but clean and well-appointed. Fair price and a short walk to shopping and dining.
Business_and_leisure Self
10/10
Exceptional
26 Mar 2024
Les and Tina
Fantastic team, loved our stay
Leisure Partner
10/10
Exceptional
24 Mar 2024
Les and Tina
Will definitely stay here again. Team here are amazing, made us feel welcome and comfortable. Highly recommend.
Leisure Partner
10/10
Exceptional
22 Mar 2024
Carol
nice clean room
Leisure Partner
10/10
Exceptional
17 Mar 2024
Yiran
Great value for money. The room is clean and cozy. Details are good. Good location, walking distance to the restaurants and city centre. Highly recommended!
Leisure Partner
10/10
Exceptional
16 Mar 2024
Jie
Easy to find, staff was easy and nice to work with. We will definitely be back again.
10/10
Exceptional
26 Feb 2024
Maggie

Excellent service

Had an awful experience with cancelled booking at a nearby hotel and made a very late booking. Was welcomed and booking upgraded to family room at no extra cost. Very grateful for the accomodation.
Friends_and_family Friends
10/10
Exceptional
01 Jan 2024
Brian
friendly staff.
clean room and comfortable bed.
easy walk to main shopping strip.
Leisure Partner
10/10
Exceptional
30 Nov 2023
Martin
It was easy to book and the key safe was simple . Good sized rooms comfy bed. Good sheets and pillows nice strong shower.
Leisure Partner
10/10
Exceptional
20 Nov 2023
Steve
Rob has done a great job rejuvenating the Motel.
It was just what we were looking for, a convenient location. Check in process was seamless.
Would definitely stay again when we are in Warrnambool.
Thank you
8/10
Excellent
12 Nov 2023
Paul
Suited our needs for an overnight stop.
Leisure Partner
10/10
Exceptional
10 Nov 2023
Penelope

Comfortable and easy Stay overnight

Good service, friendly, clean and comfortable
Business
10/10
Exceptional
05 Nov 2023
Patricia
Fabulous staff and very clean quiet family friendly motel so convenient to fantastic entertainment and eateries
Leisure Family
10/10
Exceptional
26 Oct 2023
Beverley
The room was very spacious and clean
Leisure Partner
8/10
Excellent
26 Oct 2023
Hannah
Stopped at the end of our great ocean road trip. Room was a good size, comfortable bed. Basic but comfortable. Easy parking. Close to town though we didn’t spend any time there. Only complaint is how loud the cars are outside, we were woken at 5am to slamming doors and engines starting. We are early risers but that’s not a nice way to wake! The cars are parked right outside the doors. Not a lot the hotel would be able to do about that so if you value a slight lie in/are light sleeper just keep that in mind.
We’d stay again for a short stopover.
Leisure Partner
8/10
Excellent
15 Oct 2023
Judith

Friendly service would recommend

Really friendly welcome. We were upgraded to an apartment. Really nice lounge and dining area but not a proper kitchenette which was disappointing. So nowhere to fill the kettle other than the bathroom and nothing to wash dishes with. Also not enough power points so lots of adapters.
Partner
10/10
Exceptional
08 Oct 2023
stephen
Staff were friendly and the room was clean and comfortable.
10/10
Exceptional
04 Sep 2023
Ann
Everything was loving except I think they should change the policy and not use bank card for damage if any. I waited 10 days to get it bank
8/10
Excellent
28 Jul 2023
Michael
Air conditioner was cold only. The heater did its job but it was noisy
Leisure Self
10/10
Exceptional
21 Jun 2023
Dale
TV was struggling for reception. Had to watch the cricket, was easily moved to another room 👍👍. Great service!
Business Self
10/10
Exceptional
18 Jun 2023
Hayley
Just amazing definitely will stay again and tell all family and friends
Business_and_leisure Partner
2/10
Poor
15 Jun 2023
Ben
I didn’t like that the tv didn’t work at all
6/10
Pleasant
12 Jun 2023
govan
room was clean ,motel needs a refresh
Leisure Partner
10/10
Exceptional
02 Apr 2023
susan
Location is great. The room itself was very clean and comfortable.
Leisure Partner
8/10
Excellent
16 Mar 2023
Michael
Clean and tidy older property, good value, close to main street

Location & surroundings

City Heart Motel Warrnambool
Spence Street, 4, Warrnambool, Australia

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City Heart Motel Warrnambool

3 hotel photos