Name: Samudera Hotel
Address: Jalan Masjid Kuala Besut, Terengganu, 22300, MY

2/10

Poor

21 Apr 2021

Verified traveler

Lets go Perhentian

Its a dead town..nothing special. No one goes to islands. Hotel is totally rundown. Bed, bath and room is bad. Room grown with spider web, lizards nest and ants nest. Have not seen cockroach yet. Reception is quite friendly though. Hotels.com info is absolutely outdated.

Used to be a transit hotel for those going to/from the islands

Business

6/10

Pleasant

01 Mar 2020

Verified traveler

Okay for one night to wait for the jetty. Would not stay any longer.

Friends_and_family Friends

6/10

Pleasant

25 Jul 2019

JASON

Near to the jetty

Average

Family

4/10

Poor

15 Jul 2019

Gabi

I understand this isn't a 4 or 5 star hotel, but I wasn't expecting towels and sheets that were stained black and yellow. There were actually black specks on towels. And there were bugs crawling all over the room. I had a hard time falling asleep because I was so freaked out by how many bugs there were. There was mold all over the toilet, and spiders in the bathroom. The A/C didn't work, there was no remote to the TV, and no WiFi. The staff was kind enough, but it didn't make up for the condition of the hotel.

Leisure Self

2/10

Poor

14 Jun 2019

Verified traveler

I don’t think I will like to stay here anymore. Facilities not well clean

Leisure Partner

2/10

Poor

05 May 2019

Wan Raihan

Worst Worst Worst Hotel EVER!!

I arrived at the hotel at 9.30 pm but unfortunately my bathroom has no light. I ask them to repair or change my room but the manager asked me to repaired it myself coz their tech only avalaible at 11.30 pm!!What the hell!!! I stay there to rest not to repair the lamp!!!!Stupid! Stupid! Stupid! The room also dirty! The bedsheet was smelly, No drinking water and only one tv channel!The old chinese man as a manager was so so rude!! I’ll not stay at this hotel again even it is free!! I paid RM 117 thru Hotel.com but the hotel published rate only RM 110. I felt so regret and so sad to stay at this WORST hotel!!

2/10

Poor

29 Jul 2018

Melanie

Avoid!!!

The only positive thing I can say about this hotel is its practical location to the boats to get to the Perhentian islands (not even a 2 minute walk). Other than that it is somewhere I will never stay again; our bed had no cover, the sheet was stained, as were the pillows, and even the towels if we wanted to shower, as well as the floor! My boyfriend and I stayed one night and slept terribly, fully clothed trying to not touch the stains on the mattress sheet. It was if the sheets and pillows hadn't been washed or replaced in a while...yet they charge close to $40 a night?!

Partner

6/10

Pleasant

23 Jul 2018

lou

Good stop over

Good stop over if you can't make Perhentians. This little village was quiet, not many of restaurants open on sunday. Hotel comfortable and close to Jetty. Staff very friendly and helpful.

6/10

Pleasant

29 Jul 2017

Jules

Basic and clean - suited my needs

This hotel was basic, clean and convenient for my overnight stay before I caught the early morning ferry. Staff were pleasant on check-in, able to answerr my questions. The room was very basic, but clean. Great location for the ferry.

2/10

Poor

18 Jul 2017

LIZA

Do not come to this hotel..

The toilet and the room were so dirty. I was so surprised and shocked to see that kind of toilet was still exists in 2017. The aircon was leaking at all time . The lady at reception was so rude . I
booked a room of 4 single beds. Once I checked in, the reception informed it was a room of 2 double decker bed but with one bed broken. We had to move to another room which we had to pay extra fees. When we decided to move to the ground floor, she gave me a room for 3 people with the price for 5 people..

Family

2/10

Poor

19 Apr 2017

Lie LZ

Aircond not functioning well.

Aircond always cut off and had to restart it regurlarly.No ceiling or wall fan provided.We slept like in sauna room

2/10

Poor

22 Mar 2017

Verified traveler

Read reviews first before diving in

Stains on bed sheet. Washroom is stinky. Needs to improve. Thanks.

Partner

4/10

Poor

21 Mar 2017

Verified traveler

Water pressure to low and also has cockroach in my room.

Family

4/10

Poor

15 Mar 2017

Verified traveler

Poor conditin in bathroom facility.

Hose pipe in bathroom just tight with rubber band and always loose from water pipe, feel dissapointed suppose tight in with hose clip.The hotel management must looking foward to improve the servicing. Also the astro facility not working as advertising.

Family

2/10

Poor

25 Sep 2016

Darren

Don't stay here

Dirty sheets, ants in room, springs popping out of bed.

Partner

6/10

Pleasant

11 Sep 2016

Verified traveler

Nice hotel for transit before going to Perhentian

Walking distance to Jeti Kuala Besut. Suitable room for transit and take a rest before going to Perhentian Island.

4/10

Poor

22 Jun 2016

Cheow-Lay

Basic with internet

Really basic but it is all I expected before leaving for the Perhentian islands the next day

2/10

Poor

04 Apr 2016

jia voon

Near to jetty

I had a very very low expectation after reading numerous review on this hotel.however it doesn't even meet my low expectation. The only great thing about the hotel is the distance to the jetty. Very near.

Family

6/10

Pleasant

07 Oct 2015

Khairul

Please improve..important located for tourism..

Partner

6/10

Pleasant

14 Jul 2015

David

Its a gamble

My first impression of the property was \"what have I done\". It's okay for a few hours stay. We had a room for 3. We carried our own sheets/towels. There was no water at all in our bathroom. Wifi was not bad. Its near the beach but the beach is not pleasant. Being Ramadan period most of the shops were closed.

Family

6/10

Pleasant

11 Jun 2015

norhafzila

ok

Comfortable n recommended for those who transit to pulau perhentian..2 minute from jetty wt free parking..

Family

6/10

Pleasant

09 Jun 2015

Mohd Huzaini

Be calm and try to enjoy the stay

we booked a family room (2 double bedded), to our disappointment, it was sold to other guest. So, what hotel.com claimed in the email that our room is guaranteed and no need for confirmation was not true at all. The hotel gave us two rooms instead (luckily there were still rooms available). One room we entered, it was smelly, we found out that the smell came from the bedsheet and the pillow case (obviously,the cleaner just made up the room without having the said items changed). The other room the toilet flush reservoir did not function.
We complained, and immediately we were given another upgraded rooms. Hmm, the toilet's flush tank was not working in one of the rooms but the other was ok. Tired of complaining so we just make do what we had. Luckily its just a one nite stay. The good thing about this hotel was the distance to Perhentian Island's bound Jetty. It just a five minutes walking distance.

Family

4/10

Poor

05 Jun 2015

Verified traveler

Not worth

Room was smelly.. Very old furniture... Not worth for rm125 pernight

Family

2/10

Poor

27 Jul 2014

Leanne

Basic hotel

The Samudera hotel is not a place a would ever stay in again or recommend. It was a run down dirty and smelt . The beds sunk in the middle and pillows full of dust mites as I sneezed all night. The beds had a bottom sheet but no top sheet just a blanket that smelt of other people - yuk - they never have been washed. Luckily we had sleeping bag sheets which we used to cover us and keep us feeling clean. This would have to be the worst hotel I have ever stayed in for a long time . The $40 was $20 too much ! Stay at the slightly higher priced hotel T Lodge on the other side. The benefit is that your close to the ferry that goes out to the Islands.

2/10

Poor

30 Jun 2014

Verified traveler

Uncomfortable Stay

Luckily we only stayed in this hotel for the one night as a stop over but it was a restless bug infested stay. We arrived at 11pm covered ourselves in bug replant stuffed the torn ragged dirty bed sheets in the bathroom and attempted to sleep on our beach towels. It did the job as a stop over hotel but only if you're not bothered about bugs in your room. The room had aircon and wifi which made it one step better than sleeping on the streets.

4/10

Poor

09 May 2014

Ginette

Bad experience

Leaking fawcets, bathroom floor always wet, personel did not clean the room.

Had to kill a big insect that came int bed during the night....did not sleep very well afterwards.

6/10

Pleasant

03 May 2014

Verified traveler

Adequate

The hotel serves it purpose as a rest stop for the Islands. It could do with a refurbishment and painting but it sufficed for a nights rest. It might be a bit cleaner if the staff weren't on their phones instead of working. It's location is ideal for the bus station, organising trips and getting something to eat at a cafe or food stall.

6/10

Pleasant

29 Jul 2024

Verified traveler

Bon rapport qualité prix pour une nuit de transit

accueil agréable, hôtel propre et fonctionnel, mais sans charme particulier
À proximité de l'embarcadère pour les îles

Friends_and_family Family

8/10

Excellent

29 Jun 2024

Afira

So far so gud

Leisure Partner

2/10

Poor

09 Sep 2019

Ruben

Stay away!

We arrived in this shabby old hotel. The lobby smelled of sigarettes, and spider nets in the ceiling. We had upgraded to the executive suite and the room was terrible. A dirty old rug on the floor, long black hair in the floor in the bathroom. The toilet and the sink had not been cleaned at all. No covers on the bed, only a fleece blanket that could cover the legs. And as of the cleanness of the rest of the room, we didn’t take the chance on using the blanket at all. Slept with our clothes on. The sheets and pillow looked clean.
The only good thing I could come up with is that it was located close to the jetty, so we could get away quickly!

Partner

4/10

Poor

23 Aug 2019

Verified traveler

Det var smutsigt i rummet. AC funkade inte. Hade inget ordentligt täcke. Hadde 0 koll om vår bokning och ville debitera mig för vistelsen på plats fast än jag bokat online sen tidigare.

Det var väldigt meh...

Partner

4/10

Poor

18 Aug 2019

Verified traveler

Enda bra med hotellet är läget till Jetty

Vi bodde här endast en natt eftersom skulle till Perhenthian ön. Hotellet är inte alls i bra skick men vi visste detta när vi bokade men vi kunde heller inte hitta något annat boende nära jetty genom hotels. Att stanna här en natt funkar men skulle nog ej orkat med fler nätter. Räkna med myror inne på rummen.

Partner

6/10

Pleasant

14 Mar 2019

Lars-Bertil

Helt ok

OK för en övernattning i väntan på båtresan till Perhentian Island.

Partner

2/10

Poor

08 May 2018

Thomas

Le pire hôtel expérimenté à travers le monde

A fuir, ce n’est même plus qualifiable d’hotel
Sale, odorant, des cafard partout, moquette et literie tachée, des fuites dans la salle de bain, le personnel s’en fou...
Nous n’avons ni pu ni nous doucher, ni aller aux toilettes, ni dormir sur le matelas à ressorts (ah oui et c’est bruyant)
Autant dormir dans la rue
Une honte

Partner

2/10

Poor

22 Apr 2018

Verified traveler

Ne pas y aller !

Hôtel très très sale !!

Partner

2/10

Poor

29 Aug 2017

Verified traveler

Hotel vetuste à éviter

Hotel mal entretenu et obsolete vivement déconseillé, éviter d'y séjourner même pour prendre le bateau pour les îles pérhentians. Tout est vieux et peu avenant y compris le personnel.

Family

2/10

Poor

17 Aug 2017

GERALDINE

Bizarre et inquiétant

Hôtel à fuir absolument. Un changement d'horaires d'Air Asia m'a obligé à passer une nuit à Kuala Besut avant de partir pour les Perhentians. J'ai choisi cet hôtel pour sa proximité avec la jetty mais je ne ferai pas la même erreur deux fois. Lorsque l'on s'est inquiété de l'absence de drap, l'inquiétant gérant nous a méchamment indiqué qu'ici c'était l'Asie et pas l'Europe et en gros que si on veut des draps il faut rester en Europe.

Partner

2/10

Poor

13 Jul 2016

Verified traveler

Don't stay at this hotel!

Partner

4/10

Poor

13 Jul 2016

Verified traveler

Hôtel triste

Personnel pas souriant
Fuite d eau ds la salle de bain
Salle de bain vetuste
Literie laisse a désirer
Bruyant
Bien situé

2/10

Poor

14 Sep 2015

Verified traveler

Hotel( se si puo' definire tale ) vicino al molo di imbarco per le isole perhentian.

Partner

2/10

Poor

27 Aug 2015

Gabriela

Da evitare assolutamente

Pessimo... Il posto più sporco e trascurato che mi sia mai capitato di vedere... Moquette che non sono state pulite in anni, letto senza lenzuola, cuscini grigi di quanto fossero sporchi, il bagno senza commenti...Anche se dovevamo fermarci solo una notte per prendere la barca il giorno dopo, non ci siamo rimaste, abbiamo preferito cambiare albergo e rimetterci i soldi piuttosto che dormire in quel posto. Quando abbiamo detto che ce ne andavamo la persona alla reception non ha neanche fatto un cenno, nè un tentativo per farci rimanere. Non lo consiglio a nessuno.

Family

4/10

Poor

20 Jul 2015

Florence

pas de wifi

J'ai horreur des hôtels qui annoncent avoir le wifi alors qu'en fait, on n'arrive jamais à y accéder!! A part ça, l'hôtel est situé près de la jetty donc c'est un point de chute idéal avant de partir pour les îles Perhentian. (Pour info, on a eu un bateau à 7h du mat.)

Partner

2/10

Poor

05 Jul 2015

Magnus

Vil ikke bruge igen!

Værelset var rigtig ulækkert. Toilettet løb i løbet af natten ud på toilet gulvet (skete ved begge værelser jeg havde betalt for). Sengene var under al kritik, man fik et lummert fleece tæppe at sove med (ikke passende i 30+ grader) samt madrasserne var uduelige, man sov med en fjeder i ryggen. Vi fik også to håndklæder pr. værelse, de var begge snavsede og udvaskede.
Rengøringen var under al kritik.

Partner

4/10

Poor

15 Aug 2014

Verified traveler

pohodlene postele bez deky - prineste si svou

Hotel je 60 m od nastupu do lodi na Perhentians. Dostanete to, co si zaplatite; pokud nemustite preckat v Kuala Besut noc, tak tak necinte. Majitel je prijemny. Hotel velmi stary. Internet staci na e-mail. Klimatizace funguje, na prikryti je vsak jen nepovlecena stara deka.Zadny hmyz neobtezoval. Pro zpestreni odpoledne/podvecera zajdete na mistni plaz (asi 10 km) a v sobotu urcite na trhy.

4/10

Poor

07 Jul 2014

Alonso

OMG! What's going on?

Conditions not so good as price as high! If something is black I expect information that the color is black, not that is little bit different than white. That's all. Low quality but not cheap hotel.