Name: TownePlace Suites Roswell
Address: 180 E 19th St, Roswell, 88201, US

10/10

Exceptional

20 Jul 2026

Jane

The hotel was super clean and breakfast had a variety to choose from! Hotel staff were friendly and helpful with reservations.

Family_with_children

10/10

Exceptional

16 Jul 2026

Becky

We were greeted by a very nice man who checked us in. The room was clean and spacious.

Partner

10/10

Exceptional

23 Jun 2026

janis

Amazing staff helped guide us to excellent meal mark was very helpful and kind

Family

2/10

Poor

19 Jun 2026

Jennie

The staff were great. The hotel operations and amenities were a different story.
Clogged sink, shower curtain too short causing bathroom to flood, and swimming pool out of operation.
Overall - not worth the $ to stay somewhere in Roswell for this amount.

Family_with_children

6/10

Pleasant

14 Jun 2026

Jonathan

The washing machines were all broken, 2 got fixed on our 3rd day there. The pool was closed most of the days we were there.

Business

10/10

Exceptional

06 Jun 2026

Evan

Best place in Roswell NM to stay great staff and if you need anything they are right there to help

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Kandace

Great value and friendly staff. They even worked with me to get my room for an extra night and made it simple and affordable. The pool is tiny, but the gym is 24 hours so that was great for me!

8/10

Excellent

29 May 2026

Abraham

Breakfast was good too! Room was pretty clean, but under the AC was dirty. Otherwise it was a good stay.

6/10

Pleasant

20 May 2026

Andrea

our stay was what I expected- fabulous staff- great b-fst, clean....what brought the score down was the pool! It was not heated and the water was freezing! YES! In 100 degree weather the water never got any warmer. The pool was our deciding factor in spending a week there. Shame on you Marriott! But I didn't let that ruin the va-ca

Partner

8/10

Excellent

19 May 2026

Montie

This is a great hotel. Clean comfortable room and friendly staff. A little upset that they charge for parking!
Quite a surprise to get an additional hidden charge. Overall enjoyed our stay.

Partner

8/10

Excellent

14 May 2026

Abel

Everything was ok. Parking was a little tough, especially when you are handicap and not enough spaces.

Partner

10/10

Exceptional

23 Apr 2026

Judith

Great Hotel! Clean, quiet, good breakfast and nice staff.

8/10

Excellent

10 Apr 2026

Tom

Breakfast and parking great!

Big issue with check out and check in. The front desk did not charge for incidentals during checkin, however, during checkout, the front desk charged the fee of $100.00. This charge was never discussed until check out! This after staying there for 7 days! Complete Negligence by this property?

Partner

10/10

Exceptional

03 Apr 2026

krista

Personnel was very friendly and helpful. The lobby was very clean. The room was nice and clean and the beds were so comfortable.

Business

10/10

Exceptional

20 Mar 2026

Daniel

The staff very very friendly and helpful. The rooms were clean and we had no complaints.

10/10

Exceptional

11 Mar 2026

Warna

It was a great stay.

Family_with_children

6/10

Pleasant

08 Mar 2026

Robert

The facility is nice, middle of Roswell so it is convenient, Staff were nice and friendly, room was clean.

However, the $12 surprise \"parking\" fee was ridiculous. I understand when you are in a metro area with limited parking, but the parking lot was not even full on the back side. Expedia claims to show \"all fees\" but this fee was hidden until you check in. A parking fee in Roswell, New Mexico? More like a gouge the traveler fee.

My only other complaint was breakfast the first day. Out of forks, out of coffee, out of about half the hot items, trash cans were filled. It appeared nobody was really working the breakfast to keep it stocked, clean and tidy. Day two was better.
Because of this fee, we elected to stay somewhere else on our return trip.

Partner

8/10

Excellent

28 Feb 2026

Morgan

Room was clean, bathroom was clean. Only problem was the broken elevator

Self

6/10

Pleasant

27 Feb 2026

Kathie

The check in person in the evening was very friendly. The rest of the staff, not so much. Definitely clean. Bathroom sink drained very slowly. The bedding was noisy, like plastic or something. The breakfast was good. Good location.

10/10

Exceptional

25 Feb 2026

Mark

Comfortable and quiet place to stay

Self

10/10

Exceptional

17 Feb 2026

Edward

Room was nice clean and spacious. No complaints.

Partner

10/10

Exceptional

13 Feb 2026

Stacie

Nice room space and convenient location.
Even though it says free parking when we booked. They charge for parking at all location. Id probably not use again for that reason

Partner

6/10

Pleasant

08 Feb 2026

Robert

The toilet and shower was peeling, there was spiders crawling on the roof. The pull out couch had lots of crumbs and the breakfast eggs were waters and the bacon was rubbery. The toilet was backed up. Pretty upsetting stay. The only plus was the room had a full size fridge and stove. Also the lady in the front over charged our card.

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

chanda

Mark was very friendly, room and hotel very clean

Business

4/10

Poor

08 Feb 2026

Joseph

I booked a regular room and I was given a handicapped room. I was told they couldn’t do anything about it since I booked through a third party.

10/10

Exceptional

01 Feb 2026

Xochitl

Greet breakfast and rooms with all you need. Staff are very helpful.

Business_and_leisure

10/10

Exceptional

28 Jan 2026

Michael Christopher

The staff made the stay. Mark, Shawna, and the rest of the of the nfron of the house staff couldn't have been more genuine, professional, and attentive. I had to make daily changes tio my reservation due to the storm that recently passed, and they kept it moving everyday as if it was just another day at work.Housekeeping was exceptional as well. Clearly have pride in their work, friendly and consistent. The place was just engaging and felt easy and delivered high quality service for the entire stay.

Business Self

10/10

Exceptional

18 Jan 2026

Alejandra

.

6/10

Pleasant

15 Jan 2026

Ted

It was ok

10/10

Exceptional

15 Jan 2026

Pam

Staff very courteous. Room was spotless.

Leisure Family

6/10

Pleasant

07 Jan 2026

Janet

The room was clean, updated, the general hotel the same, and they provided a good breakfast. The bed itself was comfortable, but the sheets wouldn’t stay on. Either the pockets weren’t deep enough, or the elastic was shot, but both the fitted sheet and the mattress cover kept coming off during the night. We are not restless sleepers, but it didn’t take much to have them come off. Multiple times. This does not make for a good night’s sleep.
And to be charged $12 for parking?! I can see that in urban settings where parking is scarce. Not in a town like Roswell, where we were surrounded by parking lots for businesses and other hotels. While I didn’t look hard, I did not see this extra charge when booking to hotel, and the rate I paid was supposed to be the all-in price.
Probably won’t stay here again, there are many other options in the area.

10/10

Exceptional

04 Jan 2026

Kayla

The room was clean and spacious.

Leisure Family_with_children

10/10

Exceptional

01 Jan 2026

Michelle

Rooms were clean, very friendly staff. Breakfast was excellent, the whole place was clean. There was a Walgreens in walking distance.

Leisure Family

10/10

Exceptional

29 Dec 2025

JAMES

Wonderful front-desk staff and a nice clean room

Leisure Family

10/10

Exceptional

19 Dec 2025

Rodney

Clean and good breakfast

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Diana

Everything was perfect. Staff is so friendly. Room looked brand new. Very comfortable. I wish we were staying longer to enjoy it.

Leisure Family

10/10

Exceptional

18 Nov 2025

Thomas

Megan and Angelic were both fantastic super nice very respectful. Rooms were clean! Thanks! I enjoyed my stay.

Business

8/10

Excellent

17 Nov 2025

Gris

Breakfast was average.

Friends_and_family Family

6/10

Pleasant

25 Oct 2025

MS SHARON

Room shower hose was licking and spewing all over

10/10

Exceptional

14 Sep 2025

Carla

Quiet

10/10

Exceptional

13 Sep 2025

Anna L

The elevator does have a different sound. The breakfast could have a few more options but was ok.

Leisure Family

10/10

Exceptional

05 Sep 2025

Randy

Excellent staff. Nice clean room. Will definitely stay there again if in Roswell.

Leisure Family

4/10

Poor

09 Aug 2025

mark

I was staying there for 8 days. I am a doctor working the emergency room at the local trauma center. When I got off shift the 7th morning I found out they would be testing fire alarms from 1130 AM until 3. For me this was middle of the night. No advanced warning to make other are. I will NEVER stay here again!

Business Self

6/10

Pleasant

13 Jul 2025

Farris

TownePlace Suites Roswell, NM – A Marriott in Name Only

We just wrapped up a weekend stay here, and to put it bluntly: I wouldn’t recommend this hotel to anyone unless your idea of comfort is low expectations and high tolerance.

From the moment we walked in, the place felt old, worn-out, and strangely lifeless—like it’s been hanging on by a thread since 2009 and no one’s told it yet. For some reason, this is one of the very few hotels in Roswell that charges for parking—despite being in a town where you could practically land a UFO in the lot and no one would blink.

There are no EV chargers onsite, which in 2025 is just sad. Our room had a fridge that was hotter than the actual room (which is saying something), the walls and floors were so thin we could hear every single footstep, voice, and mystery thud—not just from our stompy upstairs neighbor, but across the hotel like we were in a dorm.

The shower? A relic of the ‘90s. A tiny, slippery tub pulling away from the wall with visible mold—basically a lawsuit waiting to happen. Housekeeping never showed up for either night of our stay, but honestly, we were relieved no one had to come in. Small win.

The front desk staff was polite enough, but…creepy. Not outright rude, just unsettling in that “I’ve seen too many horror movies” way. The hotel is also inconveniently located, sitting further from Main Street than other hotels in the same price range—hotels that are way newer, better maintained, and more pleasant overall.

Leisure Partner

10/10

Exceptional

06 Jun 2025

Jayme

Q

10/10

Exceptional

29 May 2025

Lisa

Great place

Partner

10/10

Exceptional

23 May 2025

Michael

A Great Place to Stay in Roswell

Check-in was very easy, and the location was also easy to navigate for someone not familiar with the area. It was very quiet and peaceful, and I never heard any neighbors.

Friends_and_family Friends

10/10

Exceptional

09 May 2025

aubry

The staff is really great here!!!

Leisure Family_with_children

8/10

Excellent

08 May 2025

Valerie

Staff were incredibly nice and helpful. However, trying to get suitcases into the normal front door was a nightmare. Picture one autistic child, four big suitcase, and two tired adults trying to wheel into an average size door. I would say spring for automatic sliding glass doors like every other hotel.

Leisure Family

10/10

Exceptional

04 May 2025

Johnny

Great value

Leisure Partner

8/10

Excellent

15 Apr 2025

nathan

The staff was very nice. Having the small kitchen is great

Business

10/10

Exceptional

23 Mar 2025

Amada

It was clean and we had a restful night..no noise

Business Family

10/10

Exceptional

21 Mar 2025

James

Lots of space. Close to an ER so sirens all night. Really nice otherwise.

Leisure Family

4/10

Poor

31 Jan 2025

Dawn

Charged for parking with no disclosure before

This hotel is just what you would expect for a budget accommodation. Though the breakfast had some of the worst bacon we've ever encounter - it was not edible. But by far the worst part of the stay is that we were charged for parking with no prior communication that this would happen or the option to opt out. When we check-in the woman at the front did not mention it and it's not anywhere on the Hotels.com webpage. When I complained about it the next day at check out the person at the front desk was rude and tried to tell me I knew about it - which I did not. The charge was ultimately removed but it was a bad experience. To try and \"secretly\" charge for parking in the small town of Roswell is completely unreasonable. Buyer beware.

Partner

8/10

Excellent

04 Jan 2025

Reid

Breakfast was very good

Leisure Family

6/10

Pleasant

29 Dec 2024

Lisa

We loved everything about the property except THE PULLOUT SOFA! It’s not a pull out sofa. It’s a fold out terrible sleeping thing!! But we loved the size of the room, it was clean and quiet.

Leisure Family

4/10

Poor

29 Nov 2024

Vassili

Didn’t get the room I reserved, night was very loud, night staff was very nice.

Leisure Family

8/10

Excellent

17 Nov 2024

Jeffrey

Enjoyed

Friends_and_family Family

8/10

Excellent

04 Nov 2024

gene

The good...The staff is very friendly. The room was clean and had nice amenities. The not so good... the $100 non-refundable pet fee was not listed anywhere when i booked the room through Expedia. Also, i don't get the $10 parking fee for a non-secure public parking spot around the building.

Leisure Family

10/10

Exceptional

20 Sep 2024

JANET

Everything was very nice.

Business

10/10

Exceptional

19 Sep 2024

Jose

Great customer service

6/10

Pleasant

15 Sep 2024

Bernadette

Good, but wish there was free parking

Room was spacious and clean, with temperature control for heating or cooling and you can choose the Fahrenheit you want.

A pleasant surprise - the room was equipped with kitchen utensils, ceramic plates, bowls, mugs, and dishwashing soap & sponge. So I could eat my takeaway food in my room with a real plates and metal fork & knife.

The phone in the room was not working. But the reception staff kindly helped me make a local call (free).

The wardrobe was in the toilet. The wardrobe had a double door, and on one sides the door handle fell out when I pulled the wardrobe door open.

The car park was charged at $10 per night’s stay.

Breakfast was the usual hamburger patty, scrambled eggs, make-your-own waffles, fruits, juices, toast, coffee/tea.

Location is convenient, short drive to restaurants & supermarkets.

I would have rated it 5 , if not for the charged parking and the phone & wardrobe door handle.

Self

10/10

Exceptional

11 Sep 2024

Katie

Hotel was clean, staff was super friendly, and loved all the unexpected amenities that came with our room! From a dishwasher, to pots and pans, and a mini stove, this room had everything we needed for our week-long stay. I fully enjoyed my time at this hotel and found it very convenient location wise to explore all that Roswell had to offer. Highly recommend and will come back here again.

Leisure Partner

10/10

Exceptional

05 Sep 2024

Verified traveler

Very nice

Business

8/10

Excellent

13 Aug 2024

JulieRose E

Out of this world (not that kind) but good !

Our stay in Roswell was toward the end of our trip through New Mexico. This property was comfortable and what you would expect from this level of hotel. The area around the property is centrally located and easy to navigate. Roswell is a smaller town with most of its appeal geared toward “encounters of the fourth kind” ;p. We were traveling through but took the opportunity to visit the Carlsbad Caverns while we were in town ( highly recommend!) and took part in the alien culture around town.

Friends_and_family Family

10/10

Exceptional

09 Aug 2024

Alissa

Very nice! Clean rooms that were very large and comfortable. The air conditioning worked great and the continental breakfast was nice as well.

Leisure Family

10/10

Exceptional

05 Aug 2024

Paul

The hotel was clean, roomy, and very nice! Would absolutely stay there again!

Leisure

10/10

Exceptional

03 Aug 2024

RAFAL

This hotel in Roswell is a really good hotel except 2 little things it happened to me. First of all my fridge in my room wasn't cleaned and the outside swimming pool was open after sunset but without any lights on. The lights was broken front desk told me. Another than that i liked it very much

10/10

Exceptional

17 Jul 2024

Paul

The place was so clean and staff was attentive polite and professional

Leisure Family

10/10

Exceptional

14 Jul 2024

Jeremy

Great stay

This place was very comfortable stay. The service I received was outstanding. Breakfast was excellent. Best eggs I have tasted at an hotel.

Business

10/10

Exceptional

13 Jul 2024

Christine Lyn

No problem with staff or problems 😔 with the staff

10/10

Exceptional

09 Jul 2024

Amy

We felt safe staying with kids

Breakfast was good, staff was friendly! Our suite was clean enough and the kitchen was clean. The floors could have used a more thorough cleaning - and we found some loose change and old chopsticks. We might not have noticed any of that except we have small children. Our toddler’s knees and tops of her feet were noticeably dirty after playing on the floors. However, we felt safe in this hotel - and that was critical to us while traveling with kids.

Friends_and_family Family

10/10

Exceptional

26 Jun 2024

Vanessa

Nice stay

10/10

Exceptional

18 Jun 2024

Steve

Great staff, clean facility

10/10

Exceptional

18 Jun 2024

Robert

Staff was great under duress as a neighboring community was evacuating and everyone was scrambling for rooms

Leisure Family

10/10

Exceptional

14 Jun 2024

Patricia

Great location n peaceful. Staff was accommodating

6/10

Pleasant

09 Jun 2024

Monica

Nice place!

Leisure Family_with_children

10/10

Exceptional

09 Jun 2024

Denice

It was great

Friends_and_family Family

10/10

Exceptional

07 Jun 2024

Heather

.

Leisure Family_with_children

8/10

Excellent

30 May 2024

Estrella

It was nice.

Leisure Partner

10/10

Exceptional

26 May 2024

RUSSELL

Very rooms, well kept facilities and very good breakfast

Leisure Family_with_children

6/10

Pleasant

15 Apr 2024

JoAnn

So many maintenance problems -- BonVoy issue

Staff was wonderful and room was clean and spacious. But there were MANY problems. No ironing board, no luggage rack, broken table in living room, broken locks on doors, broken hair dryer, broken shelves in both bedrooms, broken drape control, no faceplates on phone so no way to know how to use them. The new shelving units in the closets are horrible. You have to be at least 6'6\" to see in the mirror, the shelves and sliding baskets are useless and not having anywhere to put my luggage was very difficult. The bed was so soft that when you sat on it the springs poked you. Why does housekeeping not tell someone when there are things broken in a room? This is my 2nd Marriott BonVoy in a month and both were the same -- clean but VERY poorly maintained. They need to change their system because it is not acceptable. The staff was friendly and somethings got fixed the next day, but not everything. Asked again and some more got fixed but never got a proper working hair dryer.

Friends_and_family Family

8/10

Excellent

15 Apr 2024

Holly

Nice Stay, but need transportation plans.

It was a comfortable stay. The staff was pleasant and accommodating. The pool was closed and appeared to need cleaning. The biggest challenge with being in Roswell is that you cannot get around town without a car. There might be one Uber or Lyft for the whole town, but from what I could see, there is no public transportation.

Thanks to the kindness of the local people, we were able to get around. I was there on business, and if anyone plans to go to Roswell, NM, they must either rent a car or make sure someone picks them up from the airport. Our plane was late coming into town and landed at 2:00 a.m. There was no ride-sharing or taxis available. It was scary! But thanks to the kindness of one of the residents, they gave my husband and me a ride to the hotel. Overall, our stay was great! Thank you to the residents of Roswell, NM.

Business

8/10

Excellent

12 Apr 2024

Verified traveler

We were not able to get a key, because their encoder did not work. Fortunately it was a quick overnight, but it definitely was a convenience issue.

Friends_and_family Friends

6/10

Pleasant

12 Apr 2024

linda

The pool was dirty, the breakfast was awful. The web site says that rooms are sound proof but in fact it’s very noisy. The web site also says that the facility is pet friendly. Friendly at a cost of $100 non refundable. That is almost as much as the cost of the room. Oh, and by the way, the price is mentioned on the bottom of the web page in fine print. Exact words from the hotel clerk. Since I booked through Expedia if I didn’t stay since I had already paid on line I’d lose my Money. Sounds like a racquet to me. I have a 2lb Yorkie who’s feet never even touched the floor. I won’t be staying at this hotel again. If this is Marriott’s policy I’ll rethink staying at any of their properties in the future

Business_and_leisure Pet

8/10

Excellent

05 Apr 2024

Victoria

We enjoyed our stay a lot.. Nice room and bkfst

Leisure Family

8/10

Excellent

25 Feb 2024

michael

Convenient.

Leisure

10/10

Exceptional

06 Feb 2024

Gloria

Great Facility and Location

The accommodations were fantastic! We were asked if we were members in the BonVoy program, no we weren’t. Program was explained and I quickly enrol. Enjoyed a mini apartment feeling, having a full refrigerator w/freezer. Enjoyed eating out for dinner and having the ability to reheat our leftovers. The bed was comfortable. We will look for TownePlace Suites for our future stays.

Partner

10/10

Exceptional

04 Feb 2024

Lisa

Great hotel

Great hotel, friendly staf, very clean. This is a wonderful place to stay.

Friends_and_family Family

4/10

Poor

01 Feb 2024

Susan

Not up to Marriott standards

We had booked a handicapped assessable suite with a roll-in shower. When we called the front desk to tell them the refrigerator was non-operational, the clerk, in a rude tone told us the hotel was fully booked, they did not have a spare to bring up and we could not get a discount because we had booked though a 3rd party (we had not asked for a discount She added that little gem on her own) It was not a handicapped accessible room, as booked. No roll-in shower, for example, or higher toilet. The drawers on the dresser were broken and would not close, They protruded into the room, creating a tripping hazard. We had to wedge them shut with a paper wedge. Some hooks on the back of the bathroom door would have been nice. This was a huge disappointment, not up to Marriott standards.

Friends_and_family Friends

10/10

Exceptional

31 Dec 2023

Jeffery

The staff was friendly and polite. Was willing to help with my questions and special requests. The location was in a nice location and easy to get to. Plenty of parking. Breakfast was good. I would stay here again given the opportunity.

Business Pet

10/10

Exceptional

28 Dec 2023

Nathaniel

Well-maintained hotel. Very clean and pretty! Beds are soft, bathrooms are nice, plenty of amenities. : )

Leisure Self

10/10

Exceptional

27 Dec 2023

Broderick

Clean, modern, centrally located, kitchens in rooms which were more like apartments than hotel rooms.

Leisure Partner

10/10

Exceptional

02 Dec 2023

Israel

Great Staff and breakfast

10/10

Exceptional

26 Nov 2023

Traci

Very comfortable room and easy check in.

Business_and_leisure Family

10/10

Exceptional

26 Nov 2023

Michael

This was our first year we had to spend thanksgiving in a hotel since my son was attending a school there. The staff made it seem like we were home. We used the bbq for the turkey and the staff gave us utensils to help cook the food. They were friendly every time we came in and left out. Very clean property and very pet friendly. No issues. Will use them again as they made a lasting impression on my little family.

Leisure Family_with_children

10/10

Exceptional

25 Nov 2023

Patricia

It was all good. The bathroom layout is not the best.

Leisure Family

10/10

Exceptional

24 Nov 2023

Scott

Nice rooms and staff

Leisure Family_with_children

10/10

Exceptional

24 Nov 2023

Rachaelle

It is ok. Several parking lot lights are out and need to be fixed. Rooms are clean and feel safe. Lots of noisy music for several hours in early evening.

Leisure Self

10/10

Exceptional

13 Nov 2023

Verified traveler

Very good stay

The suite was cozy and had everything you could possibly need for an extended stay. Even though we only stayed one night, it was comfortable and clean, and I enjoyed the convenience of guest laundry, which was also very clean and well maintained.

Partner