Name: Plateau Lodge
Address: 17 Carroll Street, 22, National Park, 3989, NZ

10/10

Exceptional

15 Jun 2026

Alan

My lodging was a pop up little cabin that had interesting design features that made for a comfortable and convenient stay. Accessed through a little semi covered atrium or vestible that had a table with chairs, bathtub, sofa what was sealed from rain by the roof and from lateral wind directed rain by an open mesh awning that could be shut but not locked leading to the cabin itself which had a larger than expected room with heater, air on, mini fridge, bathroom with shower, and fully blacked out curtains. I had never seen this type of design before. I really enjoyed it as it was well thought out, placing a premium on being able to enjoy the outdoors ie the vestible as the walls (open mesh tarp) are relatively open to the outdoors permitting draughts of cool, fresh air yet as the roof that covers the cabin extends over the vestible provides protection from the elements in bad weather. Would definitely stay again.

Self

8/10

Excellent

13 May 2026

Jill

Comfortable bed, nice bathroom

Partner

2/10

Poor

04 May 2026

Jordan

I would not recommend staying here if you want to get a good night's rest. You can literally hear everything through the walls, conversations, doors opening, footsteps, etc. Tried calling management to change my room, but they did not respond to my messages or answer the phone. Very disappointed, in particular to the response I received after I had checked out (see email acknowledging the issue).

Self

6/10

Pleasant

14 Apr 2026

Aman

Everything was ok and Plateau Lodge is one of the best we have stayed for our hiking trips. The only little problem is just photo displayed when I booked. It shows a nice outdoor bath tub, so I expected the room I booked looks like this. However, that is indeed for another room type.

Family_with_children

8/10

Excellent

01 Apr 2026

Douglas

Good spot, we missed the reception (but got keys ok from lockbox).
We had a cabin, it was a bit smaller than the photos showed but was a nice spot to rest for the night.

Partner

10/10

Exceptional

05 Mar 2026

Patricia

Very nice, clean space

8/10

Excellent

27 Feb 2026

Helen

All very clean . Stayed in lodge room ( shared bathroom . Warm ,comfortable . Breakfast brought to room prompt at 8 am . Facilities for laundry ,and good shared kitchen facilities

10/10

Exceptional

08 Jan 2026

Ryan

Great place!! Rent Mt Bikes across the street! Soak in the outdoor tub in the morning!!

8/10

Excellent

05 Jan 2026

Archana

Stayed just for the night with family- was a comfortable stay.

Friends_and_family Family

8/10

Excellent

30 Dec 2025

Chris

Great location

8/10

Excellent

19 Dec 2025

Wai

Room was clean, so were other facilities in the whole place. Staff were lovely and helpful.

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

Drew

Everyone was delightful

8/10

Excellent

13 Nov 2025

Eva

Room was clean and staff were extremely friendly and responsive. I grabbed a packed lunch and it was delicious. Great spot to stay at!

10/10

Exceptional

19 Oct 2025

Monica

We enjoyed our stay. A real good quality lodge with warm showers!
Loved it!

Leisure Family_with_children

10/10

Exceptional

18 Oct 2025

Eduardo

Some noisy kids but not the property's fault. Otherwise, lovely place. Would come back again.

Leisure Self

10/10

Exceptional

20 Sep 2025

Tina

The bath on the covered deck was so luxurious at the end if the day

10/10

Exceptional

19 Sep 2025

Stephanie

Is a wonderful place for solitude and being close to nature. Loved having more living space and separate areas for the family to rest and relax.

Leisure Family

8/10

Excellent

06 Sep 2025

Verified traveler

Was a lovely stay!!! Just please please change your pillows so they aren’t lumpy makes a world of difference!

6/10

Pleasant

30 Aug 2025

Shanika

It was a nice stay at Plateau Lodge. Comfortable and good service I’m happy with the experience.

Leisure Family_with_children

10/10

Exceptional

20 Aug 2025

Renata

Comfortable

Leisure Partner

10/10

Exceptional

05 Jul 2025

reliver

i've been into many lodges but plateau lodge is diff.
it has a compact 2 bedrooms house,.staff are friendly,.

10/10

Exceptional

01 Jun 2025

Mariam

Very lovely , hard working staff members

Leisure

10/10

Exceptional

24 May 2025

Alison

Great place to stsy

10/10

Exceptional

18 May 2025

Andrew

Great communication. Late check in procedure was clear. Left vehicle over night while we were tramping, let us use the showers on our return two days later. Will stay again and recommend to others.

Leisure Friends

8/10

Excellent

17 Apr 2025

Alison

Comfortable and functional

A clean and functional room with access to a very well equipped kitchen and lounge with a cosy log burner.

Partner

10/10

Exceptional

04 Apr 2025

Jack

Great location and property for those wanting to go hiking.

Leisure Family

10/10

Exceptional

18 Mar 2025

Solomon

Lots of highway noise

Leisure Partner

10/10

Exceptional

17 Mar 2025

Edward

Thank you

Leisure

10/10

Exceptional

10 Mar 2025

John

The lady at the front desk was very helpful and great to deal with.

Leisure

10/10

Exceptional

02 Mar 2025

Hyuna

급하게 예약한 방인데 매우 좋은 선택이었습니다. 투베드룸 아파트먼트에서 지냈는데, 매우 깨끗하게 유지되고 있었고, 구조도 4인 가족이 지내기에 딱 좋은 사이즈였습니다. 인테리어는 모던하고 현대적입니다. 화장실이 약간 작지만 충분히 기능을 하는 편입니다. 수건이 아주 넉넉히 구비되어 만족스러웠습니다. 밤에 추울때 히트 펌프가 제대로 기능하여 금세 따뜻해졌습니다. 다음에 통가리로 크로싱 갈때 또 가겠습니다.

Leisure Family

10/10

Exceptional

07 Feb 2025

Pania

We stayed in one of the pods. So well set up and we loved the bath. Great service and information on the surrounding area.

10/10

Exceptional

18 Jan 2025

Sydni

This was such a sweet, wonderful property. The staff were delightful, the room was clean, and this was a wonderful time

Leisure Friends

8/10

Excellent

01 Dec 2024

Martine

Outdoor tub was divine, everything else less so

I booked the king suite because I wanted to use the outdoor soaking tub. It was divine after a long day of travel. The water was very hot. The tubs are not private - you can be seen from the parking lot and the sidewalk on the public street - so I had to use it with my swimsuit on.

The water pressure in the shower was excellent.

The furnishings inside the studio are a bit tired. For example, the couch seems like something you would find at IKEA and is not built for commercial use. There was a body outline on the couch from repeated use (and perhaps by less than clean individuals). Perhaps the tiredness of couch tainted my perception of the cleanliness of the other surfaces, but the dark colored bed spread, pillows and carpet did not seem fresh and clean.

The water tastes very bad - it basically ruined my cup of tea. I would offer filtered water for guests. Also, the sink was so small that it was nearly impossible to fill the kettle.

The refrigerator was rancid. Perhaps it’s been overlooked while cleaning but there was spoiled dairy products inside that made the whole room smell when I opened it. This also contributed to the general feeling of uncleanliness.

Self

8/10

Excellent

14 Oct 2024

Chee Kiu

The staff were friendly and nice - and we greatly appreciated the dry room that was available for use in October (we were also the only ones using it and there was sufficient room for my group of 6). There was also a common kitchen and dinning area, that had a kids area with toys for children to play. My children enjoyed their time with other kids there, and there seemed to be quite a few toys to go around. However, being a common kitchen, there was a strong smell of recent cooking and the condition will depend on the guests that use it.

As for the individual room, it was on the smaller side for 6, and may be a bit uncomfortable with the glass doors opening into the living room that may be a set up as a bed. The heating was strong (if you like it warm, but it can also be switched off).

Leisure Family

10/10

Exceptional

21 Sep 2024

Eric

👍

10/10

Exceptional

31 Aug 2024

Shannan

Fantastic stay with the kids. Clean warm quiet, lovely staff. Highly recommend

Leisure Family

10/10

Exceptional

29 Aug 2024

Natasha

Great!

Leisure Family

8/10

Excellent

14 Aug 2024

Anneke

The lady on the front desk was lovely and helpful. The unit was a great set up for us with two small kids and even had a proper gas oven. We also really liked the communal area, with books and toys for the kids. The trampoline was great too! Thank you for having us, we would love to come back again!

10/10

Exceptional

22 Jul 2024

Jordan

Receptionist was lovley and helpful.
Great place close to the snow. Restarsunts not far. Fair price

Leisure Family_with_children

10/10

Exceptional

22 Jul 2024

Jowel

Very comfortable place

10/10

Exceptional

23 Jun 2024

Judd Andrzej

Clean and tidy , friendly staff

Leisure Family

10/10

Exceptional

30 May 2024

Ziya

I was extremely happy I booked this property for our family get away. When I entered the room it was nice and cozy. The staff at reception was so helpful and understanding. Overall I loved my stay will be staying here in future. The property is well looked after in terms of cleaning and every other facility. I definitely recommend this property to other travellers. One more thing parents with kids will love the little play area this place has for kids. my 6 year old was in the play area that’s with the guest lounge and it had a nice fireplace just too amazing for this colder mornings.

Leisure Family

4/10

Poor

14 Apr 2024

Heather

The property was well located for the Tongariro Crossing shuttles, and good information was provided about local facilities. It was a shame that my own stay wasn’t a positive one - I spent one morning chasing a mouse around the room and was told there wasn’t anything they could do. Any aerosols used set off an alarm that woke everyone up at 6am. I feel like I massively overpaid for what felt more like a hostel experience.

Leisure Self

10/10

Exceptional

22 Feb 2024

Karen

We enjoyed our one night in National Park.

Leisure Friends

6/10

Pleasant

07 Feb 2024

Jack

We booked a room in the lodge, and we rather disappointed in the room. The listing and the description did not match the room. The Expedia listing stated room was double with single (although the bed was listed as queen, it was not). The \"single\" was a bunk bed, and it made the room extremely cramped - and hard to move around. The listing should be more accurate, and clearly state that the rooms in the lodge share a bathroom at the end of the hall. The room was clean and well kept, but very cramped. Another room we saw in the lodge had only one bed and that configuration would be much better than the one we booked.

Leisure Partner

8/10

Excellent

06 Feb 2024

Colin

This is a hikers/skiers place — very basic but great location and reasonable price. We had a 2-bedroom unit— queen in one, two singles in other. Small living space included a good little kitchen. Right in the heart of the village so good access to everything. Beds were pretty soft, but passable. We’d stay there again given the great access. Pretty clean and pretty quiet.

Leisure Family

8/10

Excellent

05 Feb 2024

Helen

Can improve on hardware, but fantastic staff.

Great to have them drop us off at the train station at the end of our atay. They were also kind enough to let us check out later as our train left at 3pm.
Vicky is passionate about her job and is very caring and friendly. Efficient and no fuss.
The onky draw back is the the apartment we stayed has 2 levels, and going to the bathroom at night means negotiating steps which is not user friendly for the aged and the young. The heater in the sitting room is also very noisy and the sofa-bed is broken. Due to the above in-room issues, my husband didn't rest well. Otherwise it will be a five star.

Friends_and_family Family

10/10

Exceptional

29 Jan 2024

Sandra

Great hotel

Great hotel, in great location
Friendly helpful staff. Highly recommend. Will definitely return to this hotel

Friends_and_family Family

10/10

Exceptional

07 Jan 2024

Loretta

Beautiful! I stayed in a king pod, it was fantastic. It was spacious, clean, had a fridge, microwave and kettle. The lady at check in was very friendly and helpful. Highly recommend!

Leisure Self

10/10

Exceptional

28 Nov 2023

Shaun

We choose this property as it was convenient when attempting the Tongariro crossing. We choose the shared facilities so much like a youth hostel with lots of kitchen equipment and shared bathroom. Really good to speak to other guests who had their own stories about their travels. Would stay here again as lots of other hikes around the area. The crossing was ama img as we luckily had a perfect sunny day.

Leisure Partner

10/10

Exceptional

18 Oct 2023

Janet

Neat, tidy little lodge!

Leisure Partner

10/10

Exceptional

13 Oct 2023

Megan

Warm rooms with everything we needed. Weather wasn’t great but location would be stunning when it is.

Leisure Family

10/10

Exceptional

08 Aug 2023

Shunji

Nice comfy place to stay.
Staff are very friendly👍

Leisure Self

10/10

Exceptional

08 Aug 2023

Winnie

Staff was so friendly and gave good recommendations for activities and food around the area

Leisure Family

10/10

Exceptional

13 Jul 2023

Neha

Lovely place to stay

10/10

Exceptional

31 May 2023

Georgia

Wonderful hosts, budget-friendly clean bathrooms, sink in room, impeccable kitchen and spacious common areas. Close drive to Tongariri, Tama Lakes hiking.

Leisure Family

8/10

Excellent

12 Apr 2023

Brenda

Staff were very nice

Leisure Partner

10/10

Exceptional

18 Feb 2023

Bruce

Great lodging for Yongariro Crossing. Parking, shuttle pickup spot, access to washing machine, not far from pub, kitchenette, clean and friendly

Leisure Partner

10/10

Exceptional

02 Feb 2023

Kelly Joan

The friendly, personable atmosphere.

Leisure Friends

10/10

Exceptional

14 Dec 2022

Linda

It’s a great place to stay with many additional services.

Leisure Family

10/10

Exceptional

14 Nov 2022

Villa

Loved the place

Business_and_leisure

10/10

Exceptional

20 Aug 2022

Ethan

We had a lovely stay here. Cosy place, clean facilities and friendly staff. What more could you ask for? AND for a very reasonable price.

Leisure Partner

10/10

Exceptional

01 Jul 2022

prabhdeep

Nice friendly stay

Leisure Partner

10/10

Exceptional

23 Dec 2021

Po Hsien

Very clean place, the staff is friendly and helpful.

Leisure Self

10/10

Exceptional

08 Jul 2021

Jai

Excellent place

Amazing friendly staff and the Spa was great.

Friends_and_family Family

8/10

Excellent

26 Apr 2021

Verified traveler

All good

Leisure Family

8/10

Excellent

08 Feb 2021

Verified traveler

Great location. Ideal for busting National Park area. Great friendly staff. Clean and new rooms. Great spa. Easy walk to pub and cafe

Leisure Partner

8/10

Excellent

04 Jan 2021

Verified traveler

Stayed in one of their’pods’. Nice and new but was a bit tight for space when using the sofa bed.

Leisure

8/10

Excellent

28 Dec 2020

Verified traveler

Everything was great. \"Converted container\" unit (not one on the photo) was slightly tight for 3, but OK for 1 night between adventures.

Friends_and_family Family

6/10

Pleasant

17 Dec 2020

Verified traveler

The property is very cute, but the amenities are not good at all. The Wifi is not open wifi, you need a code or to pay for it, the hot tub opens late and closes early so for tourists its impossible to use 3pm to 8pm only. The kitchen is alright but doesn't even have the basics, salt, pepper and oil.

Leisure Friends

8/10

Excellent

16 Dec 2020

Beverly

Great place to stay

Really nice place to stay. Rooms were clean and was lovely and warm. Especially liked the Spa, which was great after a long day out hiking.

Friends_and_family Family

8/10

Excellent

13 Dec 2020

Ian

Good choice. Value for money. Wonderful area to base yourself in, focus on recycling and ecological choices was nice.

Leisure Family_with_children

10/10

Exceptional

10 Dec 2020

David

Great overnight stop

Arrived late after a 4.5 hour drive from Wellington to find keys and welcome note, and the room warmed and cosy.
Perfect location for catching the shuttle for the Tongariro Crossing. Great services to cater for early start and provide a packed lunch at reasonable cost.

Friends_and_family Friends

10/10

Exceptional

21 Nov 2020

AmritpalSingh

Love to stay there .spa is too good.i been there after 2 years and they still remember my all family.

Leisure Family_with_children

6/10

Pleasant

27 Oct 2020

Gurpreet Kaur

Stay was just ok. Room was ok, but the wash basin in bathroom was too small. Barely could wash hands. There was kettle to make coffee or tea, but no water bottle. In room there was no sink, so we dont expect to fill water from Bathroom. There was kettle, microwave and fridge but no toaster

Partner

10/10

Exceptional

28 Sep 2020

Kerri

Perfect getaway

Great location, cabins are awesome. Spa pool is perfect after a day on the ski fields, which are nearby. Continental breakfast is great, best I’ve had!! Staff are very friendly, with great local knowledge. I will be back!

Partner

10/10

Exceptional

05 Sep 2020

Micah

Really friendly staff. Rooms had a good amount of space. Good location and large drying room for ski gear

Leisure Family_with_children

10/10

Exceptional

08 Aug 2020

J

The receptionist was extremely helpful. More parking in front of the units would be great.

Business_and_leisure Partner

10/10

Exceptional

03 Aug 2020

rajkumar

Very clean.

Partner

10/10

Exceptional

12 Jul 2020

Marian

Cosy cabin style room

Cosy little room with essential amenities. Very clean and new and great location close to everything. Very friendly people including the absolutely lovely lady that made up the room for us.

Friends_and_family Friends

6/10

Pleasant

07 Jul 2020

Bobby

Rooms too small.not enough bedding and sheets for five people even we book specifically for it

Leisure Family

10/10

Exceptional

05 Jul 2020

Vanessa

We really enjoyed our stay. We don’t prefer to stay in places where we have to share bathrooms/kitchens however, we chose Plateau Lodge because of the reviews and, were impressed with what the Lodge had to offer. Our room was so warm, we didn’t need to keep the heater on. Everything was clean and tidy and they kept spare towels and bedding in the wardrobe. The shared bathroom and kitchen facilities were cleaned frequently, great water pressure and had 4 different bathroom/showers for guests to use. The kitchen was spacious, well stocked with cooking utensils and had plenty of cupboard and fridge space for us to keep our food. Would recommend this place for large groups or families with young children (they have games, toys and a large TV in the lounge). Yes, we could hear people walking through the hallway but we didn’t mind it so much as once they were in their rooms/the shared spaces, we could no longer hear anything. We were offered some information about activities in the area on arrival which is great if you’re unsure of what to do/decide on making a spontaneous trip there. If we come back, we’d gladly stay at Plateau Lodge!

Leisure Family

10/10

Exceptional

14 Mar 2020

Verified traveler

Good place to stay, good water pressure in the showers.

Friends_and_family Family

6/10

Pleasant

08 Mar 2020

Jaymee

Disappointing room

We booked what was described as a 2 bedroom, kitchen, ground floor. When we arrived we had a dinky little room upstairs with a bathroom you couldn't turn around in. Front desk was able to move us the next night, but we paid double for that first night. Thanks, Hotels.com. The Lodge is across the street from TCS service so that was convenient. Location was walkable to restaurants.

Partner

6/10

Pleasant

08 Mar 2020

Chris

NO SOUNDPROOFING. You can hear conversations from down the hall or people checking in at reception, you hear every door open and close as people go to the washroom and prep for shuttle pick ups starting at 3:30am. Bed had noticeable springs. Bathrooms were good, kitchen and sitting area were nice, spa with 30 min reservation blocks was fantastic after doing the Tongariro Crossing.

Leisure Partner

10/10

Exceptional

06 Mar 2020

Ali

Stayed here after completing the Alpine crossing and it was excellent. Comfy and roomy with great service at a very cheap price. No complaints at all.

Friends_and_family Family

8/10

Excellent

05 Mar 2020

Bernard

convenient location for Tongariro alpine crossing

Great location. Good facilities.

Partner

10/10

Exceptional

09 Feb 2020

Akhil

A well priced lodge with plenty of amenities.
We would really stay there again.

Leisure Partner

6/10

Pleasant

07 Feb 2020

Terry

Better than a campsite...

Pix from property on Hotels.com was decieving. Room was small, dismal and depressing. No tv. It was a \"backpackers, hostel\" like property... not what pix showed. Beds were very comfortable tho. Think the apartments on property were pix displayed, not the bunk rooms like we had.

Friends_and_family Friends

10/10

Exceptional

30 Jan 2020

Verified traveler

Lovely shared facilities, clean and well maintained. Would stay again.

Leisure Family

10/10

Exceptional

10 Jan 2020

Kyler

Good hotel in a beautiful place. The rooms were clean and modern. We enjoyed our stay.

Leisure Family

10/10

Exceptional

31 Dec 2019

Jodi

Loved the fireplace and location.

Would like to see recycling. An on-sure washer would have been nice versus having to haul our laundry to the office area.

Leisure Family

8/10

Excellent

16 Dec 2019

Gillian

Good choice for National Park

Clean room, friendly service. Kitchen facilities available plus convenient to nearby restaurants. Ideal for hiking in the area.

Self

8/10

Excellent

08 Dec 2019

Verified traveler

I like the casual environment, the amenity is just like home.

Leisure Family

8/10

Excellent

20 Nov 2019

Verified traveler

Everything was great. I’d definitely stay again.
However, they do charge $5 for wifi per 24hrs and it was completely impossible to use. This definitely should be a free service or they need to improve their speed/functionality.

Leisure Self

8/10

Excellent

30 Oct 2019

Verified traveler

Arrived late and left early so not much opportunity to form an opinion, but no complaints.

8/10

Excellent

09 Oct 2019

miyako

Great base for your trip to the National Park

Great motel with spacious room.
We stayed in a 2-bedroom suite unit. They provide you with everything you need for cooking so it is very good for longer stay.
One thing you have to watch is with or without breakfast. When I made reservation, I reserved with breakfast. However, when I arrived, I was told room never comes with breakfast and it is extra charge. When I showed my reservation confirmation mail, their answer was the same. At this point, I felt I was scammed. 10 minutes later, I was told my room comes with breakfast so everything turned out just fine, but I don’t know why I was told otherwise in the beginning.

Partner

10/10

Exceptional

18 Sep 2019

Verified traveler

very well presented breakfast which was an optional add on for $17 - served in our room

Leisure Partner

8/10

Excellent

10 Sep 2019

Verified traveler

Older hotel with small rooms. Overall nice facility and great service.