Name: BP Grand Tower Hotel
Address: Sanaehanusorn Rd Hatyai Songkhla, 74, Songkhla, 90110, TH

2/10

Poor

06 May 2026

Sahar

The worse hotel I have stayed in. Every morning around 8am there would be loud sounds of construction, very loud sound very disturbing. Also, the staffs won’t helpful at all especially the cleaner.

Friends_and_family Family

10/10

Exceptional

09 Sep 2025

Ash

Good location and cheap. Near to all the malls and eateries.

Leisure Friends

4/10

Poor

11 Aug 2025

Wei Chin

Poor check in experience

Leisure

8/10

Excellent

25 May 2025

Lim

Nothing

8/10

Excellent

04 May 2025

Stuart

Good position nice pool decent room

6/10

Pleasant

10 Feb 2025

Chan

The furniture is old including the toilet door and the shelf , cupboard. No renovation done. Overall is average and the price is value for money. Is about 8-10 minutes walk to lee garden night market and eating restaurants.

Leisure Partner

4/10

Poor

28 Dec 2024

Kim Loong

Room condition not good.

Leisure Family

4/10

Poor

05 Nov 2024

KIM HOOI

Too old building need to renovation

Leisure Family

6/10

Pleasant

17 Sep 2024

tay

Need to renovate.

Leisure Partner

8/10

Excellent

06 Aug 2024

Kim Loong

Full of dining shops around

Leisure Family

4/10

Poor

22 Jul 2024

Aba

Could do better

2/10

Poor

09 May 2024

James

The property is very dated .You can hear noise in the hallways. No coffee or tea provided which i found very poor by the hotel .

Leisure Family

8/10

Excellent

01 May 2024

Yuen Fun

Location is good. Hotel is old but suffice for a short trip. Everywhere is walkable within 800m else tuk tuk or grab is easily available. 7/11 is a stone throw away. Good eateries n massage shops nearby.
Thank you!

Leisure Family

8/10

Excellent

28 Feb 2024

Vivegananthan

Nice place to stay

Business Family

8/10

Excellent

16 Feb 2024

Stephen

I got the deluxe room which was more like a suite. Very large and very clean. The hotel is dated but not shabby except for the breakfast room. That room could use a good sprucing up. Very good location.

Self

2/10

Poor

28 Nov 2023

Colin

This hotel was only a notch better than a military camp. Everything about hospitality sucks there! I stayed there because i have no choice. Yes, TV programmes was bad and very poor telecast. Housekeeping was shirty and i have to clean the room myself after they cleaned. Unless you are single, please use another hotel if you have kids and your wife will give you no peace if you stay there. I seldom complain about rooms as i am a frequent traveller but this one was bad.

Business_and_leisure Family

8/10

Excellent

20 Nov 2023

Weidong

Very good location, just a few minutes to Lee garden and train station.

Business_and_leisure Self

6/10

Pleasant

06 Nov 2023

Rei

The hotel is pretty decent, the cleanliness is not the best but acceptable, and the location is very good to explore the major shopping malls and massage area.

The only thing I felt disappointed about was how the management handled my booking issue, even though it was clearly shown that my booking should come with breakfast instead of asking me to pay separately.

I had explained and shown the hotel receptionist regarding my booking procedure and what was being listed under the hotel room booking. The hotel receptionist even agreed that my booking should come with breakfast because they only stated this option \" breakfast $0\" as an option for me to click and pay.

So the staff was nice, and she helped me clarify with her management that it was late already, and she said she would follow up with me before 630 a.m.But in the end, I didn't receive any follow-up or call until the next day, and I just went ahead for my breakfast the next day, and I was told to pay because their management disapproved of giving me the breakfast.

I dont mind having to pay extra for the breakfast, but I believe nobody wishes to feel shortchanged or misled, especially since I booked 3 rooms for my family. The hotel could have handled it with a better resolution instead of not giving me any answers.

Leisure Family

6/10

Pleasant

01 Oct 2023

hock choon

Toilet not clear enough and no safe box.

Self

8/10

Excellent

25 Sep 2023

Giin Ling

Ok

10/10

Exceptional

02 Sep 2023

Yoon Foo

Good

8/10

Excellent

11 May 2023

Kyle

Good location

Leisure Family

10/10

Exceptional

19 Mar 2023

Liang Inn

Location easy to move around

Leisure Friends

4/10

Poor

23 Jan 2023

Vinicius

No disposable toothbrush provide property too old need to refurbishment room light some are not working / Window curturn dirty and stink breakfast was nornal.
Not recomended for other guess.

Leisure Self

2/10

Poor

24 May 2022

Cynthia

There were roaches on the floor and in the bed.

Business Self

6/10

Pleasant

21 Feb 2020

Verified traveler

improve the door lock. increase the fridge drink, so that customers easy to the drinks there want. improve the lights on customers service department.

Friends_and_family Family

6/10

Pleasant

27 Jan 2020

Eric

Hotel WiFi have to upgrade during the two day stayed the hotel WiFi really slow and bed.

Leisure Family

8/10

Excellent

27 Jan 2020

Verified traveler

no bad but no so good also

Friends_and_family Friends

8/10

Excellent

03 Jan 2020

Siew Kooi

Aged room. Can see spider web n dusty in the room.

Friends_and_family Family

10/10

Exceptional

29 Dec 2019

Verified traveler

Hotel can check in early very good. Servive very good for extra bed to us

Leisure Friends

8/10

Excellent

15 Dec 2019

Verified traveler

Clean room, nice environment.

Friends_and_family Family

6/10

Pleasant

03 Nov 2019

Verified traveler

It seems like through your booking, we won't get a good location for the room!

Friends_and_family Family

8/10

Excellent

14 Oct 2019

Adam

good location clean and comfortable good value

Great location nice big room with spectacular city view. Appreciate being able to open window. Nice pool also. A bit rough around the edges but good for real swimming

10/10

Exceptional

28 Sep 2019

Verified traveler

All staff very good n friendly.. Room very clean.. Breakfast at hotel not bad.. Important is halal for Muslim..

Leisure Friends

8/10

Excellent

03 Sep 2019

Siti

Some of the staff can speak malay.

Leisure Friends

4/10

Poor

27 Jun 2019

Teh

I booked 5 rooms for this stay. We hv very bad experience during the stay. First, one of the room has very bad smoke smell and off course we asked for switch to better room, second, when we back at night found one of the room door’s lock is not functioning and another room has sudden severe water leaking from ceiling causing electric to trip. Third, when checkout, one of the room found some cosmetic were missing and suspect someone has break into the room. Complaining to desk counter, nothing that we can do. Will not come to this hotel again

Friends

8/10

Excellent

27 Apr 2019

Verified traveler

Unique is easy to go anywhere... but hotel didnt provide garbage bag..

Leisure Family_with_children

8/10

Excellent

27 Apr 2019

Verified traveler

Pleasant... easy to access to shopping & bazaar...

Leisure Family

8/10

Excellent

22 Apr 2019

Verified traveler

16t floor corridor very hot and parking bays limited

Leisure Partner

8/10

Excellent

06 Apr 2019

Verified traveler

Room is clean and nice. Lobby is a bit run down. Main entrance is however not OKU friendly. Reception is friendly but they keep our passport. Pretty quiet place to stay and good view of the city. Convenient and walking distance to the shopping areas. Generally pleasant except that after informing we have to check out the next day at 6.30am, reception asked us to call Housekeeping to inspect first before we check out which is their job anyway.

Friends

8/10

Excellent

16 Feb 2019

Yong

Good location for main Hatyai interests

Somewhat jaded hotel, but still reasonably well maintained, Stay for the location, just enough away from main thoroughfare to be quiet...and even then its only 10 minutes stroll away, yet surrounded by lots of good eateries and entertainment.

Friends

8/10

Excellent

03 Feb 2019

Verified traveler

Conveniently located

8/10

Excellent

08 Jan 2019

Verified traveler

2nd time stay at here, nice hotel.Early check in available.

8/10

Excellent

30 Dec 2018

Verified traveler

We keep our bag at reception almost a day. Very supportive

10/10

Exceptional

23 Dec 2018

Verified traveler

Good location & nice hotel,clean & bed comfortable.walk to lee garden arond 3-5minutes,wolk to chok dee dim sum,bankampu restaurant around 8 min

10/10

Exceptional

12 Dec 2018

sheela

Hotel was clean and good - overall location was good as well,
wifi was bad , almost non existent in the room - please improve.

Family

8/10

Excellent

26 Nov 2018

Verified traveler

Reasonable price

I booked 2 twin bedrooms for 2 nights and add remarks that have to be twin beds. However we weren't given the right rooms till we went inside.
When we went back to the reception, she wasn't too keen to change as was busy. I did showed her my booking and the remarks and she did changed.
Overall the hotel location and cleanliness is fine.

Family

10/10

Exceptional

25 Nov 2018

Hairel Feezad

nice stay

8/10

Excellent

11 Nov 2018

Kamalanath

Satisfied

Nice place to stay..the staff very friendly

Family

6/10

Pleasant

04 Sep 2018

Verified traveler

Receptionist wasn't a good service others are good

Location was convenient,room cleainess amenities are good except the receiptionist poor.

Friends

6/10

Pleasant

23 Aug 2018

Doris

Location with food stalls

Near shopping area.
Hotel staff friendly n cheerful

2/10

Poor

20 Jun 2018

Chiew Weng

Truthful opinion.

Stayed 2 nights from 17 - 19 June 2018. Booked an executive room and was given room #1611. Thought that Executive Room Category may be at least the best in all perspective. Unfortunately I was very wrong. The bathroom water heater pressure was totally not working. When the faucet was turned to hot water , it doesnt dispense any water. Had to call for maintenance and they came. After fixing and ensured me its working but it wasnt . I lodged at least 3 times of complaints to frontdest as the housekeeping and maintenance couldnt understand English. But again it wasnt repaired. Therefore we (family with kids) have to endured showering with shivering cold water. I am a frequent traveller myself but I have to admit that this is one of the worst. The hotel is definitely overpriced and require major uplift. Dont just refurbish exterior but ensure all amenities are working well as these are fundamental to provide a comfort stay to your guest. Never forget hotel industry is all about comfort and leisure for your guest especially those who come with young ones. Whether my grivances will be heard or it will remain as just another daily complaint, I shall leave to the hotel management however for sure you may have lost another guest. Thank you. Sawadeekrub.

Family

2/10

Poor

11 Jun 2018

Verified traveler

WILL NOT STAY AT THIS HOTEL ANYMORE.

THIS IS THE WORSE HOTEL I EVER STAY!!!
REQUEST ONE ADDITIONAL TOWER WAS BEEN REJECTED, REQUEST FOR TOP UP OF TOILET PAPER FROM DAY 2 WAS NOT RECEIVED TILL LAST DAY OF STAY.
ROOM WITH BAD SMELL!!!

4/10

Poor

24 May 2018

Janet

Accommodation Experience

using expedia booked a twin bedded room. but when we checked in at the reception it was messy and there was no queue that we can follow.. so when it was our turn, they checked is in and kept the passport for deposit. without advising that the room they gave was a queen size bed. only found out when we entered the room. their excuse was that the hotel was full and the group took all the rooms and only this room is available. i was really furious and asked to change room. they refused and said tomorrow we can move room, so i asked to have an extra bed to put in the room since they cannot provide what we have booked and confirmed. they said we have to pay 4000bht.. it was so unpleasant and wanted to call expedia to check what we can do. after 10mins or so they gave us a room with twin bed but no key card but key as it was faulty. we took the room as it is better than the queen size bed.

also 2nd day into my stay, morning there was literally no hot water, nothing came out of the shower head. waited for 5mins a little dribble.

all i wanted to say is it, just the start of my holiday and it was so unpleasant. i trusted expedia to have reputable hotel and what we booked and confirmed it what we will get when we arrive as it is not like requesting for early check in or late check out (this is up to the hotel).

overall, just an unpleasant stay and it was my first time in Hatyai so helpless feel when you do not know what you can do or where you can go and stay. thank you.

8/10

Excellent

22 May 2018

Verified traveler

The wifi connections inside the room was rather poor...

6/10

Pleasant

02 May 2018

Law

Check out staff are very rude

Very Bad on experience on check out staff.
Good amenities around the hotel

4/10

Poor

02 May 2018

Verified traveler

Very old hotel like the 80’s type

The room are big and spacious but everything looks like they have not been renovated for years.

6/10

Pleasant

02 Apr 2018

Rose

Hotel with convenience location

Hotel with clean rooms but moldy smell at corridor and lobby entrance

10/10

Exceptional

18 Mar 2018

Verified traveler

Walking distance to Lee Garden

Walking distance to Lee Garden, around 5 minutes walk only. Good staff. Big Room. Strong WiFi.

6/10

Pleasant

26 Feb 2018

WILSON

Nice hotel close to city area.

Good location convenience to walk around Hat Yai city.

8/10

Excellent

20 Feb 2018

Chiow Leng Winston

Great stay at BP tower

Good experience with the friendly staff and cleanliness of the room. great location - near Lee Garden.

Family

8/10

Excellent

06 Feb 2018

Adrian

Near to shopping, food, entertainment

Conversation from adjoining room can clearly be heard due to the adjoining door. It was very irritating and disturbing because of noisy neighbours. Had to get hotel to ask them to quiten down. Could also hear them from the corridor. Improvement has to be made to noise insulation.

The refrigerator was dirty.

6/10

Pleasant

17 Jan 2018

Verified traveler

Rwaso able pricing

Near to food and market place, walkig distance to shopping too, good location for tourist, room price is reasonable too,

8/10

Excellent

28 Dec 2017

MENGCHAI

GENERALLY ACCEPTABLE AND CLEAN ROOM

CONVENIENT TO MANY MASSAGE SHOPS, EATERIES AND TO TOWN CENTRE

6/10

Pleasant

26 Dec 2017

May

Year End Family Holiday

Value for money for hotel in this location which is near to shopping and dining. Hotel carpet - smelly, need refurbish

Family

6/10

Pleasant

26 Dec 2017

Verified traveler

Stay here for convenience

Lighting is too deem along the corridor and inside the room too. Room also not properly cleaned, lots of hairs...at 1 point, no water supply.

8/10

Excellent

19 Dec 2017

Mimie

Recommended

nice and pleasant stay..location is also good..walking distance to night market and halal eatery..recommended👍

8/10

Excellent

26 Sep 2017

dk

simple old hotel

price abit on high side

8/10

Excellent

24 Sep 2017

koh

old clean hotel but abit pricy

wifi down but manage to repair after 2nd day

6/10

Pleasant

24 Sep 2017

koh

wifi not working..down..old hotel liao

overall ok

6/10

Pleasant

07 Sep 2017

frances

Good location

The stay was pleasant.Its near town
It will be great if the hotel state that they will be taking out paspport as a deposit while we are there.

6/10

Pleasant

02 Jul 2017

Verified traveler

Bad reception service

Bad reception service... showed them the booking confirmation number but they couldn't verified the booking number. Spent for one hour to get to check in the hotel.

Family

8/10

Excellent

01 Jul 2017

peter

Nice hotel with high view.

This hotel is located nearby busy streets with shopping and foods just walking distance. If stay at 15th or 16th floor can have nice view from windows .

6/10

Pleasant

26 Jun 2017

CY

Near Lee Garden Market

Family stays, good for walking to market, hotel need to be clean.

Family

8/10

Excellent

13 Jun 2017

John B

Great Find in Had Yai

Pool is only open from 08:i00 to 17:00, no explanation was provided despite numerous attempts at finding out why it's closed in the evenings. Other than that, this is one of the better hotels for the price in Had Yai. Safe underground locked parking was provided, the staff were very kind and helpful except for the pool questions.

Family